Stock-Based Plans

3 Months Ended

Mar. 31, 2020

Share-based Payment Arrangement [Abstract]

Stock-Based Plans

Stock-Based Plans

Stock-Based Compensation Expense

We record stock-based compensation expense for our equity incentive plans in accordance with GAAP, which requires the measurement and recognition of compensation expense based on estimated fair values.

The impact on our results of operations of recording stock-based compensation expense under our equity incentive plans for the three months ended March 31, 2020 and 2019 was as follows:

	Three Months Ended March 31,
	2020		2019
	(In millions)
Customer support and operations	$	52	$	48
Sales and marketing	39		32
Technology and development	113		93
General and administrative	87		81
Total stock-based compensation expense	$	291	$	254
Capitalized as part of internal use software and website development costs	$	10	$	10