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Stock-Based and Employee Savings Plans (Tables)
 12 Months Ended
Dec. 31, 2019
Share-based Payment Arrangement [Abstract]  
Schedule of stock option activity
The following table summarizes stock option activity of our employees under the Plan for the year ended December 31, 2019:
 
Shares
 
Weighted
Average
Exercise
Price
 
Weighted
Average
Remaining
Contractual
Term (Years)
 
Aggregate
Intrinsic Value
 
(In thousands, except per share amounts and years)
Outstanding at January 1, 2019
1,183

 
$
27.39

 
 
 
 
Assumed
—

 
$
—

 
 
 
 
Exercised
(693
)
 
$
29.01

 
 
 
 
Forfeited/expired/canceled
(14
)
 
$
22.71

 
 
 
 
Outstanding at December 31, 2019
476

 
$
25.18

 
3.61
 
$
40,113

Expected to vest
78

 
$
19.78

 
5.61
 
$
6,973

Options exercisable
390

 
$
26.33

 
3.17
 
$
32,431
Schedule of RSUs, PBRSUs, and restricted stock activity
The following table summarizes the RSUs, PBRSUs, and restricted stock activity under the Plan as of December 31, 2019 and changes during the year ended December 31, 2019:
 
Units        
 
Weighted Average        
Grant-Date
Fair Value
(per share)
 
(In thousands, except per share amounts)
Outstanding at January 1, 2019
27,962

 
$
57.81

Awarded(1)
14,662

 
$
95.43

Vested(1)
(16,284
)
 
$
53.34

Forfeited
(3,331
)
 
$
74.65

Outstanding at December 31, 2019
23,009

 
$
83.61

Expected to vest
20,330

 
 

(1) Includes approximately 1.4 million additional PBRSUs issued in respect of company performance in connection with the Company’s 2018 annual incentive plan.
Schedule of stock-based compensation expense
The impact on our results of operations of recording stock-based compensation expense under the Plan for the years ended December 31, 2019, 2018, and 2017 was as follows:
 
Year Ended December 31,
 
2019
 
2018
 
2017
 
(In millions)
Customer support and operations
$
198

 
$
174

 
$
142

Sales and marketing
127

 
125

 
107

Technology and development
420

 
303

 
277

General and administrative
305

 
269

 
218

Total stock-based compensation expense
$
1,050

 
$
871

 
$
744

 
 
 
 
 
 
Capitalized as part of internal use software and website development costs
$
38

 
$
38

 
$
24

Income tax benefit recognized for stock-based compensation arrangements
$
176

 
$
154

 
$
218