10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_____________________________________________________________________________________________

FORM 10-Q

_____________________________________________________________________________________________

(Mark One)

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2020

OR

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM                      TO                      

Commission File Number 001-38297

SailPoint Technologies Holdings, Inc.

(Exact name of Registrant as specified in its Charter)

_____________________________________________________________________________________________

Delaware

(State or other jurisdiction of

incorporation or organization)

11120 Four Points Drive, Suite 100,

Austin, TX

(Address of principal executive offices)

47-1628077

(I.R.S. Employer

Identification No.)

78726

(Zip Code)

Registrant’s telephone number, including area code: (512) 346-2000

_____________________________________________________________________________________________

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common stock, par value $0.0001 per share	SAIL	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  x   No ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes  x   No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or emerging growth company. See the definition of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	x	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐    No  x

The registrant had 90,912,459 shares of common stock outstanding as of October 30, 2020.

SailPoint Technologies Holdings, Inc.

Table of Contents

	PART I. FINANCIAL INFORMATION	Page
Item 1.	Financial Statements (Unaudited)	2
	Condensed Consolidated Balance Sheets as of September 30, 2020 and December 31, 2019	2
	Condensed Consolidated Statements of Operations for the Three and Nine Months Ended September 30, 2020 and 2019	3
	Condensed Consolidated Statements of Stockholders’ Equity for the Three and Nine Months Ended September 30, 2020 and 2019	4
	Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2020 and 2019	6
	Notes to Unaudited Condensed Consolidated Financial Statements	7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	25
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	37
Item 4.	Controls and Procedures	38
	PART II. OTHER INFORMATION
Item 1.	Legal Proceedings	40
Item 1A.	Risk Factors	40
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	40
Item 6.	Exhibits	41
	Signatures	42

1

PART I

ITEM 1. Financial Statements (Unaudited)

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

	As of
	September 30, 2020		December 31, 2019
	(In thousands, except per share data)
	(Unaudited)
Assets
Current assets
Cash and cash equivalents	$	483,721	$	443,795
Restricted cash	6,333		6,325
Accounts receivable, net of allowance	101,213		106,428
Prepayments and other current assets	36,308		27,870
Income taxes receivable	2,950		—
Total current assets	630,525		584,418
Property and equipment, net	19,464		21,300
Right-of-use assets, net	27,955		31,104
Other non-current assets, net of allowance	45,455		30,554
Goodwill	241,121		241,051
Intangible assets, net	72,067		81,651
Total assets	$	1,036,587	$	990,078
Liabilities and stockholders’ equity
Current liabilities
Accounts payable	$	4,257	$	3,224
Accrued expenses and other liabilities	50,199		40,214
Income taxes payable	—		1,994
Convertible senior notes, net	322,187		—
Deferred revenue	133,135		127,132
Total current liabilities	509,778		172,564
Deferred tax liability - non-current	8,787		8,900
Convertible senior notes, net - non-current	—		309,051
Long-term operating lease liabilities	34,227		38,035
Other long-term liabilities	1,000		2,500
Deferred revenue - non-current	25,955		24,901
Total liabilities	579,747		555,951
Commitments and contingencies (Note 7)
Stockholders’ equity
Common stock, $0.0001 par value, authorized 300,000 shares, issued and outstanding 90,884 shares as of September 30, 2020 and 89,676 shares as of December 31, 2019	9		9
Preferred stock, $0.0001 par value, authorized 10,000 shares, no shares issued and outstanding as of September 30, 2020 and December 31, 2019	—		—
Additional paid in capital	471,530		442,407
Accumulated deficit	(14,699)		(8,289)
Total stockholders' equity	456,840		434,127
Total liabilities and stockholders’ equity	$	1,036,587	$	990,078

See accompanying notes to unaudited condensed consolidated financial statements.

2

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands, except per share data) (Unaudited)
Revenue
Licenses	$	30,864	$	26,825	$	86,748	$	64,827
Subscription	51,004		37,383		140,807		102,929
Services and other	12,145		11,671		34,358		31,760
Total revenue	94,013		75,879		261,913		199,516
Cost of revenue
Licenses	1,083		1,083		3,269		3,157
Subscription	9,794		6,862		26,927		18,990
Services and other	9,922		8,985		27,597		25,361
Total cost of revenue	20,799		16,930		57,793		47,508
Gross profit	73,214		58,949		204,120		152,008
Operating expenses
Research and development	19,314		14,148		52,775		40,318
General and administrative	8,846		10,192		27,731		27,819
Sales and marketing	44,092		33,274		119,886		99,298
Total operating expenses	72,252		57,614		200,392		167,435
Income (loss) from operations	962		1,335		3,728		(15,427)
Other expense, net:
Interest income	349		418		1,790		843
Interest expense	(4,639)		(408)		(13,757)		(561)
Other income (expense), net	214		(295)		(222)		(1,018)
Total other expense, net	(4,076)		(285)		(12,189)		(736)
Income (loss) before income taxes	(3,114)		1,050		(8,461)		(16,163)
Income tax benefit	2,438		2,618		2,410		2,244
Net income (loss)	$	(676)	$	3,668	$	(6,051)	$	(13,919)
Net income (loss) per share
Basic	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)
Diluted	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)
Weighted average shares outstanding
Basic	90,764		89,143		90,320		88,739
Diluted	90,764		90,808		90,320		88,739

See accompanying notes to unaudited condensed consolidated financial statements.

3

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

	For the Three Months Ended September 30, 2020
	Common Stock		Additional paid in capital	Accumulated deficit	Stockholders' equity
	Number of shares	Par value
	(In thousands) (Unaudited)
Balance at June 30, 2020	90,607	9	461,785	(14,023)	447,771
Exercise of stock options	225	—	2,102	—	2,102
Restricted stock units vested, net of tax settlement	52	—	(195)	—	(195)
Stock-based compensation expense	—	—	7,838	—	7,838
Net loss	—	—	—	(676)	(676)
Balance at September 30, 2020	90,884	9	471,530	(14,699)	456,840

	For the Nine Months Ended September 30, 2020
	Common Stock			Additional paid in capital		Accumulated deficit		Stockholders' equity
	Number of shares	Par value
	(In thousands) (Unaudited)
Balance at December 31, 2019	89,676	$	9	$	442,407	$	(8,289)	$	434,127
Cumulative effect adjustment from the adoption of ASC 326, net of tax	—	—		—		(359)		(359)
Exercise of stock options	648	—		4,909		—		4,909
Restricted stock units vested, net of tax settlement	384	—		(431)		—		(431)
Stock-based compensation expense	—	—		21,179		—		21,179
Common stock issued under employee stock plan	176	—		3,466		—		3,466
Net loss	—	—		—		(6,051)		(6,051)
Balance at September 30, 2020	90,884	$	9	$	471,530	$	(14,699)	$	456,840

See accompanying notes to unaudited condensed consolidated financial statements.

4

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

	For the Three Months Ended September 30, 2019
	Common Stock			Additional paid in capital		Accumulated deficit		Stockholders' equity
	Number of shares	Par value
	(In thousands) (Unaudited)
Balance at June 30, 2019	89,050	$	9	$	391,841	$	(17,376)	$	374,474
Exercise of stock options	130	—		764		—		764
Restricted stock units vested, net of tax settlement	16	—		—		—		—
Stock-based compensation expense	—	—		4,489		—		4,489
Equity component of convertible senior notes, net of issuance costs	—	—		86,764		—		86,764
Purchase of capped calls	—	—		(37,080)		—		(37,080)
Deferred tax liability related to issuance of convertible senior notes and capped calls	—	—		(11,938)		—		(11,938)
Net income	—	—		—		3,668		3,668
Balance at September 30, 2019	89,196	$	9	$	434,840	$	(13,708)	$	421,141

	For the Nine Months Ended September 30, 2019
	Common Stock			Additional paid in capital		Retained earnings (accumulated deficit)		Stockholders' equity
	Number of shares	Par value
	(In thousands) (Unaudited)
Balance at December 31, 2018	87,512	$	9	$	377,473	$	211	$	377,693
Exercise of stock options	618	—		2,560		—		2,560
Restricted stock units vested, net of tax settlement	140	—		—		—		—
Stock-based compensation expense	—	—		14,098		—		14,098
Incentive units vested	724	—		37		—		37
Common stock issued under employee stock plan	202	—		2,926		—		2,926
Equity component of convertible senior notes, net of issuance costs	—	—		86,764		—		86,764
Purchase of capped calls	—	—		(37,080)		—		(37,080)
Deferred tax liability related to issuance of convertible senior notes and capped calls	—	—		(11,938)		—		(11,938)
Net loss	—	—		—		(13,919)		(13,919)
Balance at September 30, 2019	89,196	$	9	$	434,840	$	(13,708)	$	421,141

See accompanying notes to unaudited condensed consolidated financial statements.

5

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands) (Unaudited)
Operating activities
Net loss	$	(6,051)	$	(13,919)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization expense	13,758		10,562
Amortization of debt discount and issuance costs	13,260		376
Amortization of contract acquisition costs	10,127		7,346
(Gain) loss on disposal of fixed assets	(12)		17
Provision for credit losses	435		183
Stock-based compensation expense	21,179		14,098
Operating leases, net	(297)		301
Deferred taxes	(113)		(7)
Net changes in operating assets and liabilities
Accounts receivable	4,421		27,615
Prepayments and other current assets	(18,544)		(11,430)
Other non-current assets	(15,025)		(2,279)
Accounts payable	1,033		(2,004)
Accrued expenses and other liabilities	8,122		3,866
Income taxes	(4,944)		(4,608)
Deferred revenue	7,057		9,537
Net cash provided by operating activities	34,406		39,654
Investing activities
Purchase of property and equipment	(2,434)		(5,096)
Proceeds from sale of property and equipment	18		21
Net cash used in investing activities	(2,416)		(5,075)
Financing activities
Payment of debt issuance costs	—		(9,572)
Proceeds from issuance of convertible senior notes	—		400,000
Purchases of capped calls	—		(37,080)
Taxes associated with net issuances of shares upon vesting of restricted stock units	(431)		—
Proceeds from employee stock purchase plan contributions	3,466		2,926
Exercise of stock options	4,909		2,560
Net cash provided by financing activities	7,944		358,834
Net increase in cash, cash equivalents and restricted cash	39,934		393,413
Cash, cash equivalents and restricted cash, beginning of period	450,120		77,236
Cash, cash equivalents and restricted cash, end of period	$	490,054	$	470,649

See accompanying notes to unaudited condensed consolidated financial statements.

6

SAILPOINT TECHNOLOGIES HOLDING, INC. AND SUBSIDIARIES

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. Description of Business and Summary of Significant Accounting Policies

SailPoint Technologies Holdings, Inc. (“we,” “our,” “the Company” or “SailPoint”) was incorporated in the state of Delaware on August 8, 2014, in preparation for the purchase of SailPoint Technologies, Inc. The purchase occurred on September 8, 2014 and our certificate of incorporation was amended and restated as of such date. SailPoint Technologies, Inc. was formed July 14, 2004 as a Delaware corporation. The Company designs, develops and markets identity governance software that helps organizations govern user access to critical systems and data. The Company currently markets its products and services worldwide.

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) as well as the instructions to Form 10-Q and the rules and regulations of the U.S. Securities and Exchange Commission (the “SEC”), for interim reporting. Accordingly, the Company has condensed or omitted certain information and footnote disclosures normally included in the financial statements prepared in accordance with GAAP. All intercompany accounts and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, statements of stockholders’ equity and the statements of cash flows for the interim periods but are not necessarily indicative of the results of operations to be anticipated for the full year ending December 31, 2020 or any future period.

These financial statements and accompanying notes should be read in conjunction with the audited consolidated financial statements and accompanying notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 24, 2020 (the “Annual Report”).

Use of Estimates

The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Management periodically evaluates such estimates and assumptions for continued reasonableness. In particular, we make estimates with respect to the fair value allocation of multiple performance obligation in revenue recognition, the valuation allowance based on expected credit losses and the collectability of accounts receivable, valuation and estimated useful lives of long-lived assets, fair value of the liability and equity components of the Notes (as defined below), stock-based compensation expense and income taxes. Appropriate adjustments, if any, to the estimates used are made prospectively based upon periodic evaluation. Actual results could differ from those estimates.

Concentration of Credit Risk and Other Risks

Financial instruments that potentially subject the Company to concentrations of credit risk consist of cash and cash equivalents and accounts receivable. The Company maintains its cash in bank deposit accounts that, at times, may exceed federally insured limits. As of September 30, 2020 and December 31, 2019, no single customer represented more than 10% of the balance in accounts receivable. Management considers concentration of credit risk to be minimal with respect to accounts receivable due to the positive historical collection experience of the Company. No single customer represented more than 10% of revenue for the three or nine months ended September 30, 2020 or 2019. The Company does not experience concentration of credit risk in foreign countries as no single foreign country represents more than 10% of the Company’s consolidated revenues or net assets.

7

Significant Accounting Policies

The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes in the Annual Report, most notably Note 2 “Summary of Significant Accounting Policies”. Except for the adoption of ASU 2016-13 described below, there have been no changes to our significant accounting policies described in our Annual Report that have had a material impact on our unaudited condensed consolidated financial statements and related notes.

Recently Adopted Accounting Pronouncements

In August 2018, the Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract (ASU 2018-15), which clarifies the accounting for implementation costs in cloud computing arrangements (“CCAs”). ASU 2018-15 is effective for public entities for annual periods, including interim periods within those annual periods beginning after December 15, 2019 and earlier adoption is permitted. We adopted the standard effective January 1, 2020, using the prospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

The Company evaluates whether the CCA includes a license to internal-use software. If the CCA includes a software license, the Company accounts for the software license as an intangible asset. Acquired software licenses are recognized and measured at cost, which includes the present value of the license obligation if the license is to be paid for over time. If the CCA does not include a software license, the Company accounts for the arrangement as a service contract (or hosting arrangement) and hosting costs are generally expensed as incurred.

With the adoption of ASU 2018-15, the Company evaluates upfront costs including implementation, set-up or other costs (collectively, implementation costs) for hosting arrangements under the internal-use software framework. Costs related to preliminary project activities and post implementation activities are expensed as incurred, whereas costs incurred in the development stage are generally capitalized. Capitalized implementation costs are recorded in prepayments and other current assets or other non-current assets and amortized over the expected term of the arrangement, which includes consideration of the non-cancellable contractual term and reasonably certain renewal options. During the nine months ended September 30, 2020, the Company’s capitalized implementation costs related to hosting arrangements were not material.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses (Accounting Standards Codification or ASC 326). This standard requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. The standard replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. The standard also expands the required quantitative and qualitative disclosures surrounding expected credit losses.

On January 1, 2020, we adopted ASC 326 using the modified retrospective transition method, which requires a cumulative adjustment, if applicable, to be recorded to accumulated deficit. In addition, it is important to note that under the modified retrospective transition method, our prior period results were not recast to reflect this standard. We implemented internal controls and key system functionality to enable the preparation of financial information upon adoption.

We recorded a cumulative adjustment in the amount of $0.4 million, net of tax impact, to accumulated deficit as of January 1, 2020. This adoption did not have a material impact on our unaudited condensed consolidated statement of operations or statement of cash flows.

In December 2019, the FASB issued ASU 2019-12, Income Taxes – Simplifying the Accounting for Income Taxes. The guidance removes exceptions to the general principles in Topic 740 for allocating tax expense between financial statement components, accounting basis differences stemming from an ownership change in foreign investments and interim period income tax accounting for year-to-date losses that exceed projected losses. The guidance becomes effective for annual reporting periods beginning after December 15, 2020 and interim periods within those fiscal years with early adoption permitted in the first period of the year this guidance is adopted. We adopted the standard effective January 1, 2020, using the prospective approach except for hybrid tax regimes, which we adopted using the modified retrospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

8

Recently Issued Accounting Standards Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity, which simplifies the accounting for certain financial instruments with characteristics of liability and equity, including convertible instruments and contracts in an entity’s own equity. Among other changes, ASU 2020-06 removes from GAAP the liability and equity separation model for convertible instruments with a cash conversion feature, and as a result, after adoption, entities will no longer separately present in equity an embedded conversion feature for such debt. Similarly, the embedded conversion feature will no longer be amortized as interest expense over the life of the instrument. Instead, entities will account for a convertible debt instrument wholly as debt unless (1) a convertible instrument contains features that require bifurcation as a derivative under ASC Topic 815, Derivatives and Hedging, or (2) a convertible debt instrument was issued at a substantial premium. Among other potential impacts, this change is expected to reduce reported interest expense, increase reported net income, and result in a reclassification of certain conversion feature balance sheet amounts from stockholders’ equity to liabilities as it relates to the Company’s convertible senior notes. Additionally, ASU 2020-06 requires the application of the if-converted method to calculate the impact of convertible instruments on diluted earnings per share. ASU 2020-06 is effective for fiscal years beginning after December 15, 2021, with early adoption permitted for fiscal years beginning after December 15, 2020, and can be adopted on either the fully retrospective or modified retrospective basis. The Company is currently evaluating the timing, method of adoption and overall impact of this standard on its consolidated financial statements.

2. Revenue Recognition

Disaggregation of Revenue

The Company’s revenue by geographic region based on the customer’s location is presented in Note 13 “Segment and Geographic Information.”

The following table presents the Company’s revenue by timing of revenue recognition to understand the risks of timing of transfer of control and cash flows:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	30,864	$	—	$	—	$	26,825	$	—	$	—
Revenue recognized over time	—		51,004		12,145		—		37,383		11,671
Total revenue	$	30,864	$	51,004	$	12,145	$	26,825	$	37,383	$	11,671

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	86,748	$	—	$	—	$	64,827	$	—	$	—
Revenue recognized over time	—		140,807		34,358		—		102,929		31,760
Total revenue	$	86,748	$	140,807	$	34,358	$	64,827	$	102,929	$	31,760

9

Contract Balances

A summary of the activity impacting our contract balances during the reporting periods is presented below:

	Contract Acquisition Costs
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	35,152	$	28,043
Additional deferred contract acquisition costs	20,117		9,700
Amortization of deferred contract acquisition costs	(10,127)		(7,346)
Ending Balance	$	45,142	$	30,397

As of September 30, 2020 and December 31, 2019, $13.5 million and $10.9 million, respectively, of our deferred contract acquisition costs are included in prepayments and other current assets as they are expected to be amortized within the next 12 months. The remaining amount of our deferred contract acquisition costs are included in other non-current assets. There were no material impairments of deferred contract acquisition costs for the periods ended September 30, 2020 or 2019.

	Deferred Revenue
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	152,033	$	114,301
Increase, net	7,057		9,537
Ending Balance	$	159,090	$	123,838

Deferred revenue, which is a contract liability, consists primarily of amounts invoiced in advance of revenue recognition under the Company’s contracts with customers and is recognized as the revenue recognition criteria are met. During the three and nine months ended September 30, 2020, revenue recognized that was previously deferred was $54.0 million and $122.3 million, respectively, compared to revenue recognized that was previously deferred of approximately $47.2 million and $94.4 million during the three and nine months ended September 30, 2019. The difference between the opening and closing balances of the Company’s contract assets and deferred revenue primarily results from the timing difference between the Company’s performance and the customer billings.

Contract assets primarily relate to unbilled amounts, which are netted with deferred revenue at the contract level, and typically result from sales contracts where revenue recognized exceeds the amount billed to the customer, and the right to payment is subject to more than the passage of time. Contract assets are transferred to accounts receivable when the rights become unconditional and the customer is billed. Contract assets are included in prepayments and other current assets and other non-current assets in the unaudited condensed consolidated balance sheets. During the nine months ended September 30, 2020 and 2019, amounts reclassified from contract assets to accounts receivable were $4.0 million and $2.5 million, respectively.

Remaining Performance Obligations

Our contracts with customers include amounts allocated to performance obligations that will be satisfied at a later date. These remaining performance obligations represent contract revenue that has not yet been recognized and is included in deferred revenue, the balance of which includes both invoices that have been issued to customers but have not been recognized as revenue and amounts that will be invoiced and recognized as revenue in future periods. As of September 30, 2020, amounts allocated to these additional performance obligations are $273.1 million, of which we expect to recognize $167.2 million as revenue over the next 12 months with the remaining balance recognized thereafter.

10

3. Allowance for Expected Credit Losses

The allowance for expected credit losses is a valuation account that is deducted from the financial asset’s amortized cost basis to present the net amount expected to be collected on contracts with customers. Accounts receivable and contract assets are written off when management believes non-collectability is confirmed. Recoveries of financial assets previously written off shall be recorded directly to earnings when received.

Management estimates the allowance balance using relevant available information, from internal and external sources, relating to past events, current conditions and reasonable and supportable forecasts over a financial asset’s contractual term. The Company’s historical credit loss experience provides the basis for the estimation of expected credit losses. Adjustments to historical loss information are made from qualitative and quantitative factors if economic conditions at the reporting date reflect stronger or weaker economic performance than the historical data implies based on management’s expectations of economic conditions on certain indicators of the Company, industry and economy. We review factors such as past collection experience, age of the accounts receivable balance, significant trends in current balances, internal operations and macroeconomic conditions. As of September 30, 2020, SailPoint evaluated these economic conditions and made adjustments to historical loss information for certain economic risk factors, such as COVID-19.

In development of the expected credit loss model, we evaluated our financial assets with similar risk characteristics on a collective (pool) basis for their respective estimated and expected credit loss allowance. A financial asset will be measured individually only if it does not share similar risk characteristics with other financial assets. We believe that historical credit loss patterns by aging bucket and invoice type for accounts receivable are the most significant risk characteristics. Additionally, we analyze renewals and new business separately due to varying historical loss patterns. The Company notes expected credit loss is developed for the contractual life of the financial asset, which accounts receivable and contract assets can be viewed as one financial asset. However, a low percentage of our contract assets do not convert to accounts receivable. Therefore, we consider all contract assets as a single pool.

The following table presents the changes in the allowance for expected credit losses for financial assets measured at amortized cost:

	Accounts Receivable		Contract Assets
	Nine Months Ended
	September 30, 2020
	(In thousands)
Beginning Balance	$	—	$	—
Adoption of ASC 326	407		65
Provision for credit losses, net of recoveries	472		32
Write-offs	(537)		—
Ending Balance	$	342	$	97

4. Fair Value Measurements

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following tables present the Company’s financial assets that are measured at fair value on a recurring basis:

	As of September 30, 2020
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	2,691	—	—	$	2,691
Total cash equivalents	$	2,691	—	—	$	2,691

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	As of December 31, 2019
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	364,127	—	—	$	364,127
Total cash equivalents	$	364,127	—	—	$	364,127

The Company’s carrying amounts of financial instruments, including cash, accounts receivable, accounts payable, and accrued expenses are considered Level 1 and approximate their fair values due to their short maturities as of September 30, 2020 and December 31, 2019 and are excluded from the fair value tables above.

See Note 9 “Convertible Senior Notes and Capped Call Transactions” for the carrying amount and estimated fair value of our Notes as of September 30, 2020.

5. Business Combinations

2019 Acquisitions

Orkus

On October 15, 2019, the Company acquired 100% of the equity interest in Orkus, Inc. (“Orkus”), a Delaware corporation engaged in the development and license of software products to assist customers in monitoring and controlling access and authorization across hybrid cloud assets. Total consideration related to the acquisition was $16.5 million in cash, of which $2.0 million is to be paid upon the lapse of an indemnification period of 12 months and 24 months of the acquisition date. As of September 30, 2020 and December 31, 2019, $1.0 million of holdback amount is reflected within accrued expenses and other liabilities and $1.0 million is included in other long-term liabilities in the unaudited condensed consolidated balance sheets.

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	—
Prepayments and other current assets	34
Right-of-use assets	90
Goodwill	7,637
Intangible assets	9,760
Accounts payable	(21)
Accrued expenses and other liabilities	(133)
Deferred tax liability - non-current	(861)
Total fair value of assets acquired and liabilities assumed	$	16,506

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	9,760	5

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Overwatch.ID

On October 15, 2019, the Company acquired 100% of the equity interest in Overwatch.ID, Inc. (“Overwatch.ID”), a Delaware corporation engaged in the development and license of software products focused on access controls security for cloud applications, cloud computing, hybrid IT environments, and on-premises infrastructure. The consideration related to the acquisition was $20.9 million in cash, of which $3.0 million is to be paid upon the lapse of an indemnification period of 12 months and 18 months of the acquisition date. As of September 30, 2020 and December 31, 2019, $3.0 million and $1.5 million, respectively, of the holdback is included within accrued expenses and other current liabilities in the unaudited condensed consolidated balance sheets. As of December 31, 2019, $1.5 million of the holdback is included in other long-term liabilities in the unaudited condensed consolidated balance sheet.

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	45
Accounts receivable	66
Prepayments and other current assets	103
Deferred tax asset - non-current	687
Right-of-use assets	175
Goodwill	14,107
Intangible assets	6,610
Accounts payable	(256)
Accrued expenses and other liabilities	(185)
Deferred revenue	(466)
Total fair value of assets acquired and liabilities assumed	$	20,886

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	6,610	5

Additional Acquisition Related Information

The operating results of the acquired companies are included in our unaudited condensed consolidated statements of income from the respective dates of acquisition. Pro forma results of operations have not been presented because the effects of these acquisitions, individually and in the aggregate, were not material to our unaudited condensed consolidated statements of operations.

These acquisitions have been accounted for as business combinations. Assets acquired and liabilities assumed have been recorded at their estimated fair values as of the respective acquisition date. The Company finalized the purchase price within the required one-year measurement period as of the dates of acquisition.

The fair value of developed technology was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to replace, such as the workforce, timing and resources required, as well as a theoretical developer’s profit margin and entrepreneurial incentive and opportunity cost. The Company believes that for each acquisition, the acquired companies will provide opportunities for growth through investing in additional products and capabilities, among other factors. This contributed to a purchase price in excess of the estimated fair value of each acquired company’s net identifiable assets acquired and, as a result, goodwill was recorded in connection with each acquisition. The excess of the purchase price over the tangible assets, identifiable intangible assets and assumed liabilities was recorded as goodwill. Goodwill arising from these acquisitions are not deductible for tax purposes.

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6. Goodwill and Intangible Assets

Goodwill

The following table reflects goodwill activity for the nine months ended September 30, 2020:

	(In thousands)
Balance, December 31, 2019	$	241,051
Measurement period adjustments	70
Balance, September 30, 2020	$	241,121

There were no impairments of goodwill during the periods ended September 30, 2020 or 2019.

Total cost and amortization of intangible assets are comprised of the following:

		As of
	Weighted Average Useful Life	September 30, 2020		December 31, 2019
Intangible assets, net	(In years)	(In thousands)
Customer lists	15	$	42,500	$	42,500
Developed technology	8.9	58,370		58,440
Trade names and trademarks	17	24,500		24,500
Other intangible assets	4.8	3,689		3,689
Total intangible assets		129,059		129,129
Less: Accumulated amortization		(56,992)		(47,478)
Total intangible assets, net		$	72,067	$	81,651

Amortization expense for the following periods is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - licenses	$	1,007	$	1,008	$	3,023	$	3,024
Cost of revenue - subscription	921		96		2,742		288
Research and development	162		159		543		477
Sales and marketing	1,069		1,068		3,206		3,204
Total amortization expense	$	3,159	$	2,331	$	9,514	$	6,993

Periodically, the Company evaluates intangible assets for possible impairment. There were no impairments of intangible assets during the periods ended September 30, 2020 or 2019.

The total estimated future amortization expense of these intangible assets as of September 30, 2020 is as follows:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	3,153
2021	12,585
2022	12,247
2023	11,744
2024	9,412
Thereafter	22,926
Total amortization expense	$	72,067

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7. Commitments and Contingencies

Letters of Credit

As of September 30, 2020 and December 31, 2019, the Company had an aggregate of $6.0 million of cash collateral for an unconditional standby letter of credit related to the Company’s corporate headquarters lease. The Company is also required to maintain a small amount of restricted cash to guarantee rent payments in a foreign subsidiary.

Operating Leases

As of September 30, 2020, our leases, which primarily consist of office leases, have remaining lease terms of less than one year to nine years. Certain leases include early termination and/or extension options; however, exercise of these options is at the Company’s sole discretion. As of September 30, 2020, the Company determined it is not reasonably certain it will exercise the options to extend its leases or terminate them early. As of September 30, 2020, we have no financing leases and our non-cancelable operating lease commitments excludes variable consideration.

The undiscounted annual future minimum lease payments are summarized by year in the table below:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	1,416
2021	5,832
2022	5,734
2023	5,264
2024	4,951
Thereafter	22,283
Total minimum lease payments	45,480
Less: interest	(6,939)
Total present value of operating lease liabilities	$	38,541
Current operating lease liabilities	$	4,314
Long-term operating lease liabilities	34,227
Total operating lease liabilities	$	38,541

Indemnification Arrangements

In the ordinary course of business, the Company enters into contractual arrangements under which it agrees to provide indemnification of varying scope and terms to customers, business partners and other parties with respect to certain matters, including losses arising out of the breach of such agreements, intellectual property infringement claims made by third parties, and other liabilities with respect to our products and services and business. In these circumstances, payment may be conditional on the other party making a claim pursuant to the procedures specified in a particular contract.

The Company includes service level commitments to customers of our cloud-based products warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those levels. To date, the Company has not incurred any material costs as a result of these commitments, and we expect the time between any potential claims and issuance of the credits to be short. As a result, we have not accrued any liabilities related to these commitments in our unaudited condensed consolidated financial statements.

Litigation Claims and Assessments

The Company is subject to claims and suits that may arise from time to time in the ordinary course of business. In addition, some legal actions, claims and governmental inquiries may be instituted or asserted in the future against us and our subsidiaries. Although the outcome of our legal proceedings cannot be predicted with certainty and no assurances can be provided, based upon current information, we do not believe the liabilities, if any, which may ultimately result from the outcome of such matters, individually or in the aggregate, will have a material adverse impact on our unaudited condensed consolidated financial statements.

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8. Credit Agreement

In 2019, SailPoint Technologies, Inc., as borrower, and certain of our other wholly owned subsidiaries entered into a credit agreement (as amended, restated, amended and restated, supplemented or otherwise modified from time to time through the date hereof, the “Credit Agreement”). The Credit Agreement is guaranteed by SailPoint Technologies Intermediate Holdings, LLC, a wholly owned subsidiary, and the Borrower’s material domestic subsidiaries (the “Guarantors” and, together with the Borrower, the “Loan Parties”) and is supported by a security interest in substantially all of the Loan Parties’ personal property and assets.

Later in 2019, the Company amended the Credit Agreement in connection with the issuance and sale of the Notes. Such amendment included a decrease in the commitments for revolving credit loans from $150.0 million to $75.0 million, with a $15.0 million letter of credit sublimit, which amount can be increased or decreased under certain circumstances and is subject to certain financial covenants. In addition, the Credit Agreement provides for the ability to incur uncommitted term loan facilities if, among other things, the Senior Net Leverage Ratio (as defined in the Credit Agreement), calculated giving pro forma effect to the requested term loan facility, is no greater than 3.50 to 1.00. Borrowings pursuant to the Credit Agreement may be used for working capital and other general corporate purposes, including acquisitions permitted under the Credit Agreement. The Credit Agreement contains certain customary representations and warranties and affirmative and negative covenants. The agreement has established priority for the lenders party over all assets of the Company.

The interest rates applicable to revolving credit loans under the Credit Agreement are at the Company’s option. The Company pays an unused commitment fee during the term of the Credit Agreement ranging from 0.20% to 0.30% per annum based on the Senior Secured Net Leverage Ratio. Borrowings under the Credit Agreement are scheduled to mature in March 11, 2024.

The Company had no outstanding revolving credit loan balance under the Credit Agreement as of September 30, 2020 and December 31, 2019. The Company was in compliance with all applicable covenants as of September 30, 2020.

The Company incurred total debt issuance costs of $0.8 million in connection with the Credit Agreement, which the net balance is included in other non-current assets in the accompanying unaudited condensed consolidated balance sheets. These costs are being amortized to interest expense over the life of the Credit Agreement on a straight-line basis. Amortization of debt issuance for the periods ended September 30, 2020 and 2019 was not material and recorded in interest expense in the accompanying unaudited condensed consolidated statements of operations.

9. Convertible Senior Notes and Capped Call Transactions

In September 2019, the Company issued and sold $400.0 million aggregate principal amount of 0.125% Convertible Senior Notes due 2024 (the “Notes”) in a private offering (the “Offering”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”). The net proceeds from the Offering were $391.2 million, after deducting discounts and commissions and other fees and expenses payable by the Company in connection with the Offering. The Company used $37.1 million of the net proceeds from the Offering to pay the cost of the Capped Call Transactions.

The Notes were issued pursuant to an indenture (the “Indenture”), by and between the Company and U.S. Bank National Association, as trustee. The Notes are senior unsecured obligations of the Company and will mature on September 15, 2024, unless earlier redeemed, repurchased or converted. The Notes bear interest at a fixed rate of 0.125% per year payable semiannually in arrears on March 15 and September 15 of each year.

The Notes will be convertible at the option of the holders at any time prior to the close of business on the business day immediately preceding March 15, 2024, only under the following circumstances:

•during any calendar quarter commencing after the calendar quarter ending on December 31, 2019 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock, for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;

•during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price (as defined in the Indenture) per $1,000 principal amount of the Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of common stock and the conversion rate for the Notes on each such trading day;

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•if the Company calls any or all of the Notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date; or

•upon the occurrence of specified corporate events as set forth in the Indenture.

On or after March 15, 2024 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their Notes, in multiples of $1,000 principal amount, at the option of the holder regardless of the foregoing circumstances.

Upon conversion, the Company may satisfy its conversion obligation by paying and/or delivering, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock, at the Company’s election, in the manner and subject to the terms and conditions provided in the Indenture. It is the Company’s current intent to settle the principal amount of the Notes with cash. The Notes are convertible at an initial conversion rate of 35.1849 shares of common stock per $1,000 principal amount of the Notes, which is equivalent to an initial conversion price of $28.42 per share of common stock, subject to adjustment upon the occurrence of specified events. The conversion rate is subject to adjustment under certain circumstances in accordance with the terms of the Indenture.

In addition, following certain corporate events that occur prior to the maturity date or if the Company delivers a notice of redemption, the Company will, in certain circumstances, increase the conversion rate for a holder who elects to convert its Notes in connection with such a corporate event or notice of redemption, as the case may be. For example, upon the occurrence of a make-whole fundamental change, as defined in the purchase agreement, the Company will, in certain circumstances, increase the conversion rate by a number of additional shares for a holder that elects to convert its Notes in connection with such make-whole fundamental change or during the relevant redemption period.

The Company may not redeem the Notes prior to September 20, 2022. The Company may redeem for cash all or any portion of the Notes, at its option, on or after September 20, 2022, if the last reported sale price of common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day preceding the date on which the Company provides notice of redemption at a redemption price equal to 100% of the principal amount of the Notes to be redeemed, plus any accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the Notes, which means that the Company is not required to redeem or retire the Notes periodically.

If the Company undergoes a fundamental change (as defined in the Indenture), holders may require the Company to repurchase for cash all or any portion of their Notes at a fundamental change repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus any accrued and unpaid interest to, but excluding, the fundamental change repurchase date.

The Indenture includes customary covenants and sets forth certain events of default after which the Notes may be declared immediately due and payable and sets forth certain types of bankruptcy or insolvency events of default involving the Company after which the Notes become automatically due and payable. The Company was in compliance with all applicable covenants as of September 30, 2020.

For at least 20 trading days during the period of 30 consecutive trading days ended September 30, 2020, the last reported sale price of the Company’s common stock was equal to or exceeded 130% of the conversion price of the Notes on each applicable trading day. As a result, the Notes are convertible at the option of the holders during the fiscal quarter ending December 31, 2020 and were classified as current liabilities on the unaudited condensed consolidated balance sheet as of September 30, 2020. As of the date of this filing, none of the holders of the Notes have submitted requests for conversion.

In accounting for the issuance of the Notes, we separated the Notes into liability and equity components. The carrying amounts of the liability components of the Notes were calculated by measuring the fair value of similar debt instruments that do not have an associated convertible feature. The carrying amounts of the equity components, representing the conversion option, were determined by deducting the fair value of the liability components from the par value of the Notes. This difference represents the debt discount that is amortized to interest expense over the terms of the Notes using the effective interest rate method. The carrying amount of the equity components representing the conversion options was $88.8 million for the Notes and is recorded in additional paid in capital and are not remeasured as long as they continue to meet the conditions for equity classification.

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The Company allocates transaction costs related to the issuance of the Notes to the liability and equity components using the same proportions as the initial carrying value of the Notes. Transaction costs attributable to the liability component were $6.8 million and are being amortized to interest expense at an effective interest method rate of 5.25% over the term of the Notes. Transaction costs attributable to the equity component were $2.0 million and are netted with the equity component of the Notes in additional paid in capital.

As of September 30, 2020, the Notes have a remaining life of 48 months.

The net carrying amount of the liability and equity components of the Notes for the periods presented is as follows:

	As of
	September 30, 2020		December 31, 2019
	(In thousands)
Liability component
Principal	$	400,000	$	400,000
Unamortized discount	(72,417)		(84,542)
Unamortized issuance costs	(5,396)		(6,407)
Net carrying amount	$	322,187	$	309,051
Equity component, net of issuance costs	$	86,764	$	86,764

The interest expense recognized related to the Notes for the periods presented is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Contractual interest expense	$	125	$	8	$	375	$	8
Amortization of debt discount	4,094		261		12,125		261
Amortization of debt issuance costs	337		22		1,011		22
Total	$	4,556	$	291	$	13,511	$	291

As of September 30, 2020, the total estimated fair value of the Notes was $610.3 million. The fair value was determined based on the closing trading price per $100 of the Notes as of the last day of trading for the period. The fair value of the Notes is primarily affected by the trading price of our common stock and market interest rates. The fair value of the Notes is considered Level 2 within the fair value hierarchy and was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, and quoted prices of the Notes in an over-the-counter market.

Capped Call Transactions

In September 2019, in connection with the pricing of the Notes and in connection with the initial purchasers’ exercise in full of their option to purchase additional Notes, the Company entered into privately negotiated capped call transactions (the “Capped Call Transactions”) with the initial purchasers or their respective affiliates and another financial institution. The Capped Call Transactions cover, subject to anti-dilution adjustments substantially similar to those applicable to the Notes, 14.1 million shares of common stock. The Capped Call Transactions are generally expected to reduce potential dilution to common stock upon any conversion of the Notes and/or offset any potential cash payments the Company is required to make in excess of the principal amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. The Capped Call Transactions have an initial strike price of $28.42 per share, which corresponds to the initial conversion price of the Notes and is subject to certain adjustments. The cap price of the Capped Call Transactions is initially $41.34 per share, which is subject to certain adjustments. For accounting purposes, the Capped Calls Transactions are separate transactions and not part of the terms of the Notes. As the Capped Call Transactions are considered indexed to our own stock and are considered equity classified, they are recorded in stockholders’ equity and are not accounted for as derivatives. The cost of $37.1 million incurred in connection with the Capped Call Transactions was recorded as a reduction to additional paid in capital.

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10. Stock-Based Compensation

2015 Stock Option Plans

In 2015, the Company adopted (i) the Amended and Restated 2015 Stock Option and Grant Plan and (ii) the 2015 Stock Incentive Plan (together the “2015 Stock Option Plans”) under which it may grant incentive stock options (“ISOs”), nonqualified stock options (“NSOs”) for the right to purchase shares of common stock and grant restricted stock units (“RSUs”). The 2015 Stock Option Plans reserve 5.0 million shares of common stock for issuance as ISOs, 0.5 million shares of RSUs and 0.25 million shares for issuance under the 2015 Stock Incentive Plan. Under the 2015 Stock Option Plans, ISOs may not be granted at less than fair market value on the date of the grant and generally vest over a four-year period based on continued service. Options generally expire ten years after the grant date.

As of September 30, 2020, 0.6 million shares were available for issuance under the 2015 Stock Option Plans, including less than 0.1 million shares available for issuance under the 2015 Stock Incentive Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.

2017 Long Term Incentive Plan

In November 2017, the Company’s Board of Directors adopted the 2017 Long Term Incentive Plan (the “2017 Plan”) under which it may grant stock options, NSOs to purchase shares of common stock and RSUs. As of September 30, 2020, the Company had reserved 17.7 million shares of common stock available for issuance under the 2017 Plan to employees, directors, officers and consultants of the Company and its subsidiaries. The number of shares of common stock available for issuance under the 2017 Plan is increased on each January 1 by 4.4 million shares of common stock. Options and RSUs granted to employees under the 2017 Plan generally vest over four years. Common stock subject to an award that expires or is canceled, forfeited, exchanged or otherwise terminated without delivery of shares, and shares withheld or surrendered to pay the exercise price of, or to satisfy the withholding obligations with respect to an award, will become available for future grants under the 2017 Plan. As of September 30, 2020, 11.1 million shares were available for issuance under the 2017 Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.

The fair value for the Company’s stock options granted and Employee Stock Purchase Plan (the "ESPP") purchase rights, as discussed further below, during the periods presented were estimated at grant date using a Black Scholes option-pricing model using the following weighted average assumptions:

	Stock Options		ESPP
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
Expected dividend rate	0%	0%	0%	0%
Expected volatility	50% - 56.2%	38.8% - 39.8%	48.1% - 56.2%	39.8% - 46.0%
Risk-free interest rate	0.36% - 1.53%	1.39% - 2.59%	0.18% - 1.57%	2.29% -2.44%
Expected term (in years)	6.25	6.25	0.50	0.42 - 0.50

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The following table summarizes stock option activity for the nine months ended September 30, 2020:

	Number of Options	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	2,786	$	13.67	7.7	$	31,489
Granted	617	$	25.30
Exercised	(648)	$	7.57
Forfeited	(230)	$	20.42
Balances at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and expected to vest at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and exercisable at September 30, 2020	1,048	$	11.07	6.7	$	29,870

The Company expects all outstanding stock options to fully vest. The weighted average grant date fair value per share for the nine months ended September 30, 2020 and 2019 was $17.27 and $11.48, respectively. The total fair value of shares vested for the three and nine months ended September 30, 2020 was $1.1 million and $4.8 million, respectively, compared to approximately $0.8 million and $3.7 million for the three and nine months ended September 30, 2019, respectively.

The total unrecognized compensation expense related to non-vested stock options granted is $14.1 million and is expected to be recognized over a weighted average period of 2.5 years as of September 30, 2020.

Incentive Unit Plan

In 2014 and 2015, the Company granted shares of the Company’s common stock (the “incentive units”) to certain members of management pursuant to restricted stock agreements (the “RSAs”).

The incentive units were granted with an exercise price equal to the fair market value on the date of grant, are subject to vesting, and if exercised in advance of vesting were subject to the Company’s right to repurchase until vested.

The Company did not grant any additional incentive units during the periods ended September 30, 2020. During the first quarter of 2019, all of the remaining 0.7 million incentive units were vested with a weighted average grant date fair value of $0.05 per share. Therefore, subsequent to the first quarter of 2019, we incurred no additional stock-based compensation expense and there is no further unrecognized compensation expense or intrinsic value related to non-vested incentive units.

Restricted Stock Units

The following table summarizes the RSU activity for the Company for the nine months ended September 30, 2020:

	Number of Shares	Weighted Average Grant Date Fair Value		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	1,881	$	23.08	1.6	$	44,386
Granted	2,051	$	23.48
Vested	(399)	$	25.50
Forfeited	(216)	$	23.29
Balances at September 30, 2020	3,317	$	23.03	1.5	$	131,260
Units expected to vest at September 30, 2020	3,317	$	23.03	1.5	$	131,260

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The Company expects all outstanding RSUs to fully vest. The total unrecognized compensation related to RSUs was $63.3 million as of September 30, 2020 and is expected to be recognized over a weighted average period of 2.9 years.

Employee Stock Purchase Plan

The Company initially reserved 1.8 million shares of common stock for issuance under the ESPP. The number of shares available for issuance under the ESPP increases each January 1 by 0.9 million shares of common stock. The ESPP will continue in effect unless terminated prior thereto by the Company’s board of directors or compensation committee, each of which has the right to terminate the ESPP at any time. As of September 30, 2020, 2.8 million shares were available for issuance under the ESPP Plan. During each of the nine months ended September 30, 2020 and 2019, the Company issued and distributed approximately 0.2 million shares of common stock pursuant the ESPP offering periods spanning from December 3, 2019 to June 3, 2020 and January 2, 2019 to June 3, 2019, respectively. The current ESPP offering period is June 4, 2020 through December 2, 2020. Stock-based compensation expense associated with ESPP purchase rights are recognized on a straight-line basis over the offering period.

A summary of the Company’s stock-based compensation expense, which includes stock options, incentive units, RSUs and ESPP, is presented below:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Stock options	$	1,479	$	1,232	$	4,307	$	3,868
Incentive units	—		—		—		351
RSUs	5,654		2,819		15,113		8,176
ESPP	705		438		1,759		1,703
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

A summary of the Company’s stock-based compensation expense as recognized on the unaudited condensed consolidated statements of operations is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - subscription	$	485	$	286	$	1,270	$	830
Cost of revenue - services and other	550		337		1,368		1,066
Research and development	1,712		820		4,700		2,653
General and administrative	1,944		1,710		4,896		4,725
Sales and marketing	3,147		1,336		8,945		4,824
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

11. Income Taxes

Income Taxes

The effective tax rate for the three and nine months ended September 30, 2020 is 78.3% and 28.5%, respectively, compared to (249.3)% and 13.9% for the three and nine months ended September 30, 2019, respectively. The primary drivers for the differences in the rates from the prior-year period to the current-year period are related to differences in forecasted pre-tax book income, the impact of stock compensation, an increase in foreign tax liabilities and the impact of research and development ("R&D") credits.

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Provision for income taxes consists of U.S. and state income taxes and income taxes in certain foreign jurisdictions in which the Company conducts business. The Company expects to be in an overall deferred tax liability position for the period ended December 31, 2020. Additionally, all deferred tax assets are expected to be fully offset by the turning of its deferred tax liabilities over time, so there is no valuation allowance included in the forecasted effective tax rate for the nine months ended September 30, 2020. The Company still maintains a full valuation allowance for its Israel tax position due to the lack of taxable earnings for the foreseeable future.

The Company’s practice is to recognize interest and/or penalties related to income tax matters in income tax expense. During the periods ended September 30, 2020 and 2019, the Company did not record any material interest or penalties.

The Company files tax returns in the U.S. federal jurisdiction, in several state jurisdictions, and in several foreign jurisdictions. The Company is no longer subject to U.S. federal income tax examinations for years before 2016 and is no longer subject to state, local and foreign income tax examinations by tax authorities for years before 2015. The Company is currently under audit for income tax in a single foreign jurisdiction. The audit is ongoing and is not expected to materially impact the unaudited condensed consolidated financial statements. The Company has an Uncertain Tax Position reserve related to this foreign jurisdiction filing that should sufficiently cover any related assessment.

12. Net Income (Loss) Per Share

Basic and diluted net income (loss) per share is computed by dividing net income (loss) by the weighted average number of common shares outstanding during the period. Diluted earnings per share is calculated using our weighted average outstanding common shares including the dilutive effect of stock awards. In periods when the Company recognizes a net loss, the Company excludes the impact of outstanding stock awards from the diluted loss per share calculation as their inclusion would have an anti-dilutive effect.

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The following table sets forth the calculation of basic and diluted net income (loss) per share for the periods presented:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands, except per share data)
Numerator
Net income (loss)	$	(676)	$	3,668	$	(6,051)	$	(13,919)
Denominator
Weighted average shares outstanding
Basic	90,764		89,143		90,320		88,739
Diluted	90,764		90,808		90,320		88,739
Net income (loss) per share
Basic	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)
Diluted	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)

The following weighted average outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss) per share for the periods presented because their effect would have been anti-dilutive:

	Three Months Ended		Nine Months Ended
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
	(in thousands)
Stock options to purchase common stock	2,599	907	2,827	3,062
RSUs issued and outstanding	3,296	969	2,953	1,855
ESPP	210	—	136	67
Convertible senior notes	2,558	—	—	—
Total	8,663	1,876	5,916	4,984

As we expect to settle the principal amount of the Notes in cash and any excess in shares of the Company’s common stock, the Company uses the treasury stock method for calculating any potential dilutive effect of the conversion spread on diluted net income per share, if applicable. The conversion spread of 14.1 million shares will have a dilutive impact on diluted net income per share of common stock when the average market price of our common stock for a given period exceeds the conversion price of $28.42 per share.

13. Segment and Geographic Information

ASC 280, “Segment Reporting”, establishes standards for reporting information about operating segments. Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision makers in deciding how to allocate resources and in assessing performance. The Company manages its business on the basis of one reportable segment and derives revenues from licensing of software, sale of our maintenance, SaaS subscription offerings, professional services and technical support. Revenue is classified by the following major geographic areas: (i) United States, (ii) Europe, the Middle East and Africa (“EMEA”) and (iii) rest of the world.

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The following are a summary of consolidated revenues within geographic areas:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
United States	$	67,917	$	56,071	$	191,613	$	142,030
EMEA (1)	16,329		12,499		43,104		38,768
Rest of the World (1)	9,767		7,309		27,196		18,718
Total revenue	$	94,013	$	75,879	$	261,913	$	199,516

(1)    No single country outside of the United States represented more than 10% of our revenue.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion and analysis of our financial condition and results of operations in conjunction with our Unaudited Condensed Consolidated Financial Statements and notes thereto in Part I, Item 1 of this Quarterly Report on Form 10-Q (this “Quarterly Report”) and our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the U.S. Securities and Exchange Commission (the “SEC”) on February 24, 2020 (the “Annual Report”), including the consolidated financial statements and related notes included therein.

SPECIAL NOTE ABOUT FORWARD-LOOKING STATEMENTS

This Quarterly Report contains forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. All statements included in this Quarterly Report, other than statements of historical fact, are forward-looking statements. This includes statements regarding our strategy, future operations, financial position, estimated revenues and losses, projected costs, prospects, plans and objectives of management. In some cases, you can identify forward-looking statements because they contain words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential” or “continue” or the negative of these words or other similar terms or expressions.

You should not rely upon forward-looking statements as predictions of future events or place undue reliance thereon. We have based the forward-looking statements contained in this Quarterly Report primarily on our current expectations and projections, in light of currently available information, about future events and trends that we believe may affect our business, financial condition, results of operations and prospects. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties and other factors. Important factors, some of which are beyond our control, that could cause actual results to differ materially from our historical results or those expressed or implied by these forward-looking statements include the following: the effect of the novel coronavirus disease (“COVID-19”) global pandemic and its aftermath, as well as governmental, business and other actions in response, on the global economy and on our business; the scope, duration and severity of the COVID-19 pandemic, including any recurrence, as well as the timing of the economic recovery following the pandemic; our ability to achieve and sustain profitability; our ability to sustain historical growth rates; our ability to attract and retain customers and to deepen our relationships with existing customers; an increased focus in our business from selling licenses to selling subscriptions; breaches in our security, cyber-attacks or other cyber-risks; interruptions with the delivery of our SaaS solutions or third-party cloud-based systems that we use in our operations; our ability to compete successfully against current and future competitors; the length and unpredictable nature of our sales cycle; delayed effects on our operating results from ratably recognizing some of our revenue; fluctuations in our quarterly results; our ability to maintain successful relationships with our channel partners; the increasing complexity of our operations; real or perceived errors, failures or disruptions in our platform or solutions; our ability to adapt and respond to rapidly changing technology, industry standards, regulations or customer needs, requirements or preferences; our ability to achieve and maintain an effective system of disclosure controls and internal control over financial reporting; our ability to comply with our privacy policy or related legal or regulatory requirements; our ability to accurately forecast our estimated annual effective tax rate for financial accounting purposes; our ability to successfully identify, acquire and integrate companies and assets; our ability to maintain high-quality customer satisfaction; and our ability to maintain and enhance our brand or reputation as an industry leader. More information on these risks and other potential factors that could affect our financial results is included in our other filings with the SEC, including in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the Annual Report and “Risk Factors” in Part II, Item 1A in subsequent quarterly reports. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Quarterly Report. We cannot assure you that the results, events and circumstances reflected in the forward-looking statements will be achieved or occur, and actual results, events or circumstances could differ materially from those described in the forward-looking statements.

The forward-looking statements made in this Quarterly Report relate only to events as of the date hereof. We undertake no obligation to update any forward-looking statements made in this Quarterly Report to reflect events or circumstances after the date of this Quarterly Report or to reflect new information or the occurrence of unanticipated events, except as required by law. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures or investments we may make.

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Business Overview

SailPoint Technologies Holdings, Inc. (“we,” “our,” “the Company” or “SailPoint”) is the leading provider of enterprise identity governance solutions. Our team of visionary industry veterans launched SailPoint to empower our customers to efficiently and securely govern the digital identities of employees, contractors, business partners, software bots and other human and non-human users, and manage their constantly changing access rights to enterprise applications and data. Our SailPoint Predictive Identity platform provides organizations with critical visibility into who currently has access to which resources, who should have access to those resources, and how that access is being used.

We offer both software and software as a service (“SaaS”) solutions, which provide organizations with the intelligence required to empower users and govern their access to systems, applications and data across hybrid IT environments, spanning on-premises, cloud and mobile applications and file storage platforms. We help customers enable their businesses with more agile and innovative IT, streamline delivery of access to their businesses, enhance their security posture and better meet compliance and regulatory requirements. Our customers include many of the world’s largest and most complex organizations, including commercial enterprises, financial institutions and governments.

Organizations globally are investing in technologies such as cloud computing and mobility to improve employee productivity, business agility and competitiveness. Today, enterprise environments are more open and interconnected with their business partners, contractors, vendors and customers. Business users have driven a dramatic increase in the number of applications and amount of data that organizations need to manage, much of which sits beyond the traditional network perimeter. Because of these trends, the attack surface is expanding while well-funded cyber attackers have significantly increased the frequency and sophistication of their attacks. As a result, IT professionals need to manage and secure increasingly complex hybrid IT environments within these extended enterprises.

Attackers frequently target the identity vector as it allows them to leverage user identities to gain access to high-value systems and data while concealing their activity and movements within an organization’s IT infrastructure. The consequences of a data breach can be extremely damaging, with organizations facing significant costs to remediate the breach and repair brand and reputational damage. In addition, governments and regulatory bodies have increased efforts to protect users and their data with a new wave of regulatory and compliance measures that are further burdening organizations and levying severe penalties for non-compliance. As a result of these trends, enterprises are struggling to efficiently manage and secure their digital identities.

We believe that our SailPoint Predictive Identity platform is a critical, foundational layer of a modern cyber security strategy. Its open architecture allows it to complement and build upon traditional perimeter- and endpoint-centric security solutions, which on their own are increasingly insufficient to secure organizations, and their applications and data.

We deliver a user-centric security platform that combines identity and data governance solutions to form a holistic view of the enterprise. In combination with our technology partners, we create identity awareness throughout our customers’ environments by providing valuable insights into, and incorporating information from, a broad range of enterprise software and security solutions. Our governance platform provides a system of record for digital identities across our customers’ IT environments while allowing them to remain agile and competitive. Our adaptable solutions integrate seamlessly into existing technology stacks, allowing organizations to maximize the value of their technology investments. Our professionals work closely with customers throughout the implementation lifecycle, from documentation to development to integration.

The SailPoint Predictive Identity platform currently consists of:

•SailPoint Identity Services: delivered as multi-tenant SaaS subscription services and currently consisting of:

◦IdentityNow: provides customers with a set of fully integrated services for compliance, provisioning and password management for applications and data hosted on-premises or in the cloud;

◦Access Insights: turns identity data collected into actionable insights;

◦Recommendation Engine: uses artificial intelligence (“AI”), machine learning (“ML”), peer group analysis, identity attributes and access activity to help you decide whether access should be granted or removed;

◦Access Modeling: uses AI and ML to suggest roles based on similar access between users and gives you insights to confirm the correct access for each role;

◦Cloud Access Management: uses AI and ML to automatically learn, monitor and secure access to cloud infrastructure; and

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◦Workload Privilege Management: automates the creation and rotation of credentials, keys and passwords and records and logs activity whenever privileged tasks are performed for security and audit purposes, and

•IdentityIQ: our identity governance solution that can be delivered from the cloud or on-premises.

IdentityIQ provides large, complex enterprise customers a unified and highly configurable identity governance solution that consistently applies business and security policies as well as role and risk models across applications and data. It can be used in conjunction with our SailPoint Identity Services, including Access Insights, Recommendation Engine, Access Modeling, Cloud Access Management and Workload Privilege Management.

Our solutions address the complex needs of global enterprises and mid-market organizations. As of September 30, 2020, 1,660 customers across a wide variety of industries were using our products to enable and secure digital identities across the globe.

Our success is principally dependent on our ability to deliver compelling solutions to attract new customers and retain existing customers. Delivering these solutions is challenging because our customers have large, complex IT environments, often rely on both legacy and innovative technologies, and deploy different business models, including on-premises and cloud models. Rising security threats and evolving regulations and compliance standards for cyber security, data protection, privacy and internal IT controls create new opportunities for our industry and require us to adapt our solutions to be successful. Maintaining our historical growth rates is also challenging because our growth strategy depends in part on our ability to expand our global presence, increase the number of companies we can address with our current solutions, and invest in new vertical markets, while competing against much larger companies with more recognizable brands and financial resources. Although we seek to grow rapidly, we also focus on managing our net cash from operations while continuing to invest in our platform and to deliver innovative solutions to our customers.

We believe enterprises are increasingly embracing the cloud to house their critical security infrastructure. As a result, a growing number of enterprises are changing their approach to identity governance and now prefer to use a SaaS solution rather than purchase software outright and install it in their own infrastructure. This industry shift aligns well with our current product strategy. Our product strategy is to (1) accelerate innovation within our core identity governance SaaS offerings, (2) deliver continued innovation as we execute against our vision for SailPoint Predictive Identity, and (3) ensure that as we deliver these new innovations, they work in concert with our on-premises offerings in addition to our SaaS offerings. We believe that continued growth of subscription revenue, which includes revenue from our SaaS offerings, as a percentage of total revenue will lead to a more predictable revenue model and increase our visibility to future period total revenues. Nevertheless, our revenue and our gross margins vary depending on the type of solution we sell. As a result, a shift in the sales mix of our solutions could affect our performance relative to historical results.

See “Key Factors Affecting Our Performance” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of the Annual Report for information regarding the key factors affecting our performance.

Recent Developments and Outlook

In light of the ongoing spread of COVID-19 in the United States and abroad, government and public health authorities have continued to recommend social distancing and imposed various quarantine and isolation measures on large portions of the population, including measures directed at businesses. While intended to protect human life, these restrictions have had and are expected to continue to have serious adverse impacts on domestic and foreign economies of uncertain duration. In response to these measures, we have made certain adjustments to our operations as we continue to provide our offerings to new and existing customers, but it remains unclear how these changes or the broader effects of COVID-19 on global economies will affect our financial performance going forward. For example, as a result of the COVID-19 pandemic, we have shifted all customer events to virtual-only experiences for the remainder of 2020. It remains unclear what effect this trend may have on our sales cycle, conversion rate or the quantity and quality of our customer pipeline.

The conditions caused by the COVID-19 pandemic may also materially adversely affect the rate of IT spending by our current and prospective customers, including our customers’ ability or willingness to purchase our offerings, delay prospective customers’ purchasing decisions, delay the provisioning of our offerings, or cause customers to fail to make timely payments. We have seen an immaterial number of customer requests, and may continue to see similar requests, to lengthen payment terms or reduce the value or duration of subscription contracts, but this has not resulted in a material adverse impact on our renewal rates. And while, due to local and regional restrictions, we have not been able to provide on-site consulting services to our

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customers during the pandemic, this has not resulted in any meaningful adverse impact on our ability to deliver such services because a significant portion of our consulting services have historically been provided remotely and most on-site projects transitioned to a remote delivery model.

Notwithstanding the potential and actual adverse impacts described above, as the pandemic has caused more of our customers to shift to a virtual workforce, we believe the value and scalability of our identity platform has become even more evident. We believe that the pandemic has not had a material adverse impact on our financial performance, and indeed, our revenue and customer base have grown through the first three quarters of 2020. For the remainder of 2020, we foresee healthy demand for our solutions given the aforementioned virtual workforce shift, though we recognize that the uncertainty related to COVID-19 may result in increased volatility in the financial projections we use as the basis for estimates and assumptions used in our financial statements.

The challenges posed by COVID-19 on our business and our customers’ businesses may evolve rapidly, and the speed, trajectory and strength of a recovery in general economic conditions remains highly uncertain and could be slowed or reversed by a number of factors, including the recent resurgence in COVID-19 infections in a number of locations around the world and the continued lack of generally effective therapeutics or a vaccine for the disease. Consequently, we will continue to evaluate our financial position in light of future developments, particularly those relating to COVID-19. See “Risk Factors” in Part II, Item 1A of the Quarterly Report for the quarter ended March 31, 2020 for information regarding the possible effects of COVID-19 on our business.

Key Business Metrics

In addition to our GAAP financial information, we monitor the following key metrics to help us measure and evaluate the effectiveness of our operations:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
Number of customers (at period end)	1,660		1,341		1,660		1,341
Subscription revenue as a percentage of total revenue	54	%	49	%	54	%	52	%

•Number of Customers. We believe that the size of our customer base is an indicator of our market penetration and that our net customer additions are an indicator of the growth of our business and our future revenue opportunity. We define a customer as a distinct entity, division or business unit of an organization that receives support or has the right to use our cloud-based solutions as of the specified measurement date. Revenue from any single customer is determined by the number of identities the customer is entitled to govern as well as the number of modules and solutions purchased. Our customer base increased by 319, or 24%, from 1,341 customers at September 30, 2019 to 1,660 customers at September 30, 2020. This increase includes 12 customers added in the first quarter of 2020 as a result of the integration of our two acquisitions in the fourth quarter of 2019.

•Subscription Revenue as a Percentage of Total Revenue. Subscription revenue is a portion of our total revenue and is derived from (i) IdentityIQ maintenance and support agreements and (ii) the SailPoint Identity Services where customers enter into subscription agreements with us. As we generally sell our solutions on a per-identity basis, our SaaS subscription revenue for any customer is primarily determined by the number of identities that the customer is entitled to govern, the number of applications that the customer has licensed from us, and the ongoing price paid per-identity under a maintenance and support agreement. Thus, we consider our subscription revenue to be the recurring portion of our revenue base and believe that its continued growth as a percentage of total revenue will lead to a more predictable revenue model and increase our visibility to future period total revenues. Because we recognize our subscription revenue ratably over the duration of those agreements, a portion of the revenue we recognize each period is derived from agreements we entered into in prior periods. In contrast, we typically recognize license revenue upon entering into the applicable license, the timing of which is less predictable and may cause significant fluctuations in our quarterly financial results.

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Components of Results of Operations

See “Components of Results of Operations” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of the Annual Report for information regarding the components of our results of operations.

Seasonality

We generally experience seasonal fluctuations in demand for our products and services. Our quarterly sales are impacted by industry buying patterns. As a result, our sales have generally been highest in the fourth quarter of a calendar year and lowest in the first quarter. Although these seasonal factors are common in the technology industry, historical patterns should not be considered a reliable indicator of our future sales activity or performance.

Results of Operations

The following table sets forth our unaudited condensed consolidated statements of operations for the periods presented:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Revenue
Licenses	$	30,864	$	26,825	$	86,748	$	64,827
Subscription	51,004		37,383		140,807		102,929
Services and other	12,145		11,671		34,358		31,760
Total revenue	94,013		75,879		261,913		199,516
Cost of revenue
Licenses	1,083		1,083		3,269		3,157
Subscription (1)	9,794		6,862		26,927		18,990
Services and other (1)	9,922		8,985		27,597		25,361
Total cost of revenue	20,799		16,930		57,793		47,508
Gross profit	73,214		58,949		204,120		152,008
Operating expenses
Research and development (1)	19,314		14,148		52,775		40,318
General and administrative (1)	8,846		10,192		27,731		27,819
Sales and marketing (1)	44,092		33,274		119,886		99,298
Total operating expenses	72,252		57,614		200,392		167,435
Income (loss) from operations	962		1,335		3,728		(15,427)
Other expense, net:
Interest income	349		418		1,790		843
Interest expense	(4,639)		(408)		(13,757)		(561)
Other income (expense), net	214		(295)		(222)		(1,018)
Total other expense, net	(4,076)		(285)		(12,189)		(736)
Income (loss) before income taxes	(3,114)		1,050		(8,461)		(16,163)
Income tax benefit	2,438		2,618		2,410		2,244
Net income (loss)	$	(676)	$	3,668	$	(6,051)	$	(13,919)

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(1)Includes stock-based compensation expense as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - subscription	$	485	$	286	$	1,270	$	830
Cost of revenue - services and other	550		337		1,368		1,066
Research and development	1,712		820		4,700		2,653
General and administrative	1,944		1,710		4,896		4,725
Sales and marketing	3,147		1,336		8,945		4,824
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

The following table sets forth the unaudited condensed consolidated statements of operations data for each of the periods presented as a percentage of total revenue:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
Revenue
Licenses	33	%	35	%	33	%	32	%
Subscription	54		49		54		52
Services and other	13		16		13		16
Total revenue	100		100		100		100
Cost of revenue
Licenses	1		1		1		2
Subscription	10		9		10		9
Services and other	11		12		11		13
Total cost of revenue	22		22		22		24
Gross profit	78		78		78		76
Operating expenses
Research and development	21		19		20		20
General and administrative	9		13		11		14
Sales and marketing	47		44		46		50
Total operating expenses	77		76		77		84
Income (loss) from operations	1		2		1		(8)
Other expense, net:
Interest income	—		1		1		—
Interest expense	(5)		(1)		(5)		—
Other income (expense), net	—		—		—		—
Total other expense, net	(5)		—		(4)		—
Income (loss) before income taxes	(4)		2		(3)		(8)
Income tax benefit	3		3		1		1
Net income (loss)	(1)	%	5	%	(2)	%	(7)	%

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Comparison of the Three and Nine Months Ended September 30, 2020 and 2019

Revenue

	Three Months Ended								Nine Months Ended
	September 30, 2020		September 30, 2019		variance $		variance %		September 30, 2020		September 30, 2019		variance $		variance %
	(In thousands, except percentages)
Revenue
Licenses	$	30,864	$	26,825	$	4,039	15	%	$	86,748	$	64,827	$	21,921	34	%
Subscription	51,004		37,383		13,621		36	%	140,807		102,929		37,878		37	%
Services and other	12,145		11,671		474		4	%	34,358		31,760		2,598		8	%
Total revenue	$	94,013	$	75,879	$	18,134	24	%	$	261,913	$	199,516	$	62,397	31	%

License Revenue. License revenue increased by $4.0 million, or 15%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. During the three months ended September 30, 2020 and 2019, license revenue from new customers was $22.4 million and $15.4 million, and license revenue from existing customers was $8.5 million and $11.4 million for the respective periods.

License revenue increased by $21.9 million, or 34%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. During the nine months ended September 30, 2020 and 2019, license revenue from new customers was $55.9 million and $41.7 million, and license revenue from existing customers was $30.9 million and $23.1 million for the respective periods.

Subscription Revenue. Subscription revenue increased by $13.6 million, or 36%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019 primarily due to an increase in ongoing maintenance revenue from our increased installed base and new sales of our SaaS offerings as we continue to see strong momentum in our SaaS business. During the three months ended September 30, 2020 and 2019, subscription revenue from new customers was $6.5 million and $5.7 million, and subscription revenue from existing customers was $44.5 million and $31.7 million for the respective periods.

Subscription revenue increased by $37.9 million, or 37%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase was primarily a result of an increase in ongoing maintenance revenue from our increased installed base and new sales of our SaaS offerings as we continue to see strong momentum in our SaaS business. During the nine months ended September 30, 2020 and 2019, subscription revenue from new customers was $10.9 million and $10.1 million, and subscription revenue from existing customers was $129.9 million and $92.8 million for the respective periods.

Services and Other Revenue. Services and other revenue increased by $0.5 million, or 4% for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The increase is primarily a result of an increase in the number of customers using our consulting and training services.

Services and other revenue increased by $2.6 million, or 8%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase is primarily a result of an increase in the number of customers using our consulting and training services.

Geographic Regions. Our customers in the United States contributed the largest portion of our revenue in each reporting period ended September 30, 2020 and 2019 because we have more market momentum related to our larger and more established sales force, sales pipeline and brand recognition and awareness in the United States as compared to our other regions. Revenue is classified by the following major geographic areas: (i) United States, (ii) Europe, the Middle East and Africa (“EMEA”) and (iii) rest of the world. We continue to invest in increasing the size of our international sales force and strengthening partnerships with global system integrators and resellers worldwide. For the three and nine months ended September 30, 2020, revenue in the United States, EMEA and the rest of the world increased year-over-year.

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The following table sets forth, for each of the periods presented, our consolidated total revenue by geography and the respective percentages of total revenue:

	Three Months Ended								Nine Months Ended
	September 30, 2020				September 30, 2019				September 30, 2020				September 30, 2019
	$		% of revenue		$		% of revenue		$		% of revenue		$		% of revenue
	(In thousands, except percentages)
United States	$	67,917	72	%	$	56,071	74	%	$	191,613	73	%	$	142,030	71	%
EMEA (1)	16,329		17	%	12,499		16	%	43,104		17	%	38,768		19	%
Rest of the World (1)	9,767		11	%	7,309		10	%	27,196		10	%	18,718		10	%
Total revenue	$	94,013	100	%	$	75,879	100	%	$	261,913	100	%	$	199,516	100	%

(1)No single country outside of the United States represented more than 10% of our revenue.

Gross Profit and Gross Margin

	Three Months Ended										Nine Months Ended
	September 30, 2020			September 30, 2019			variance $		variance %		September 30, 2020			September 30, 2019			variance $		variance %
	(In thousands, except percentages)
Gross profit
Licenses	$	29,781		$	25,742		$	4,039	16	%	$	83,479		$	61,670		$	21,809	35	%
Subscription	41,210			30,521			10,689		35	%	113,880			83,939			29,941		36	%
Services and other	2,223			2,686			(463)		(17)	%	6,761			6,399			362		6	%
Total gross profit	$	73,214		$	58,949		$	14,265	24	%	$	204,120		$	152,008		$	52,112	34	%
Gross margin
Licenses	96		%	96		%					96		%	95		%
Subscription	81		%	82		%					81		%	82		%
Services and other	18		%	23		%					20		%	20		%
Total gross margin	78		%	78		%					78		%	76		%

Licenses. License gross profit increased by $4.0 million, or 16%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The increase in gross profit was the result of increased license revenues with only minor increases in third party royalties.

License gross profit increased by $21.8 million, or 35%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase in gross profit was the result of increased license revenues with only minor increases in third party royalties.

Subscription. Subscription gross profit increased by $10.7 million, or 35%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The increase in gross profit was the result of growth in subscription revenue, as described above, while gross margin remained materially consistent with prior period.

Subscription gross profit increased by $29.9 million, or 36%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase in gross profit was the result of growth in subscription revenue, as described above, while gross margin remained materially consistent with prior period.

Services and Other. Services and other gross profit decreased by $0.5 million, or 17%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The decrease in gross profit is primarily attributable to the higher partner utilization in our professional services and training organization to support an increasing number of customers, partially offset by increased revenues due to customer growth.

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Services and other gross profit increased by $0.4 million, or 6%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase in gross profit is primarily a result of an increase in the number of customers using our consulting and training services, partially offset by higher partner utilization in our professional services and training organization.

Operating Expenses

	Three Months Ended								Nine Months Ended
	September 30, 2020		September 30, 2019		variance $		variance %		September 30, 2020		September 30, 2019		variance $		variance %
	(In thousands, except percentages)
Operating expenses
Research and development	$	19,314	$	14,148	$	5,166	37	%	$	52,775	$	40,318	$	12,457	31	%
General and administrative	8,846		10,192		(1,346)		(13)	%	27,731		27,819		(88)		—	%
Sales and marketing	44,092		33,274		10,818		33	%	119,886		99,298		20,588		21	%
Total operating expenses	$	72,252	$	57,614	$	14,638	25	%	$	200,392	$	167,435	$	32,957	20	%

Research and Development Expenses. Research and development expenses increased by $5.2 million, or 37%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This increase was primarily driven by a $5.0 million increase in employee-based costs primarily consisting of salary related expenses, bonus accrual and stock-based compensation.

Research and development expenses increased by $12.5 million, or 31%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. This increase was primarily driven by a $11.1 million increase in employee-based costs primarily consisting of salary related expenses, bonus accrual and stock-based compensation, $0.7 million increase in professional services expense and a $0.7 million increase in software and hosting arrangement expenses.

General and Administrative Expenses. General and administrative expenses decreased by $1.3 million, or 13%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This decrease was primarily driven by a $1.4 million decrease in professional services expense relating primarily to legal fees and consulting fees associated with the issuance and sale of the Notes and Capped Call Transactions (each as defined below) and acquisition related costs in the prior year and a $0.4 million decrease in provision of credit losses, partially offset by a $0.7 million increase in software maintenance and subscription expenses.

General and administrative expenses decreased by $0.1 million, or 0%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. This decrease was primarily driven by a $2.9 million decrease in professional services expense relating primarily to legal fees and consulting fees associated with the issuance and sale of the Notes and Capped Call Transactions and acquisition related costs in the prior year, offset by a $2.3 million increase in software maintenance and subscription expenses and a $0.7 million increase in general and administrative headcount and related allocated overhead expenses.

Sales and Marketing Expenses. Sales and marketing expenses increased by $10.8 million, or 33%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This increase was primarily driven by a $10.9 million increase in employee-based costs primarily consists of salary related expenses, commissions, bonus accrual and stock-based compensation, a $1.6 million increase in professional services expense relating primarily to staff augmentation and advisory services and a $0.5 million increase in software and hosting arrangement expenses, partially offset by a $2.1 million decrease in travel expense due to COVID-19 related limitations.

Sales and Marketing Expenses. Sales and marketing expenses increased by $20.6 million, or 21%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. This increase was primarily driven by a $23.6 million increase in employee-based costs primarily consists of salary related expenses, commissions, bonus accrual and stock-based compensation, a $1.2 million increase in professional services expense relating primarily to staff augmentation and advisory services and a $1.0 million increase in software and hosting arrangement expenses, partially offset by a $4.4 million decrease in travel expense and a $0.7 million decrease in events expense, both due to COVID-19 related limitations.

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Interest Income and Interest Expense 

Interest Income

Interest income decreased by $0.1 million for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This decrease was primarily due to a significant decrease in interest rates earned on our money market accounts, offset by the increase in our cash balance.

Interest income increased by $0.9 million for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. This increase was due to interest income earned on our money market accounts, primarily during the first quarter of 2020, in which we have invested a significant portion of the net proceeds from the Notes issuance in the third quarter of 2019.

Interest Expense

Interest expense increased by $4.2 million for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This increase was primarily due to $4.1 million of amortization of debt discount and $0.3 million of debt issuance costs related to the Notes for the three months ended September 30, 2020.

Interest expense increased by $13.2 million for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. This increase was primarily due to $12.1 million of amortization of debt discount and $1.0 million of debt issuance costs related to the Notes for the nine months ended September 30, 2020.

Income Tax Benefit

The Company recorded an income tax benefit of approximately $2.4 million and $2.2 million for the nine months ended September 30, 2020 and 2019, respectively, leading to a net benefit of $0.2 million year-over-year. The Company maintains a full valuation allowance for our Israel tax position due the lack of taxable earnings for the foreseeable future.

Our income tax rate varies from the federal statutory rate due to the valuation allowances on certain foreign deferred tax assets, regulations and interpretations in multiple jurisdictions in which we operate; unanticipated changes in tax rates; and differences in accounting and tax treatment of our stock-based compensation, foreign withholding taxes and research and development credits. We expect this fluctuation in income tax rates, as well as its potential impact on our results of operations, to continue.

We operate in several tax jurisdictions and are subject to taxes in each country or jurisdiction in which we conduct business. Earnings from our non-U.S. activities are subject to local country income tax and may be subject to U.S. income tax if such earnings are distributed to the U.S. With the exception of 2018 and 2019, we have incurred net operating losses for federal income tax purposes each year since our inception. We have since begun to utilize some of our net operating losses for federal income tax purposes. Thus, our tax expense to date relates primarily to state as well as foreign income taxes. The effective tax rate for the three and nine months ended September 30, 2020 is 78.3% and 28.5%, respectively, compared to (249.3)% and 13.9% for the three and nine months ended September 30, 2019. The main drivers for the differences in the rates from the prior period to the current period are related to differences in forecasted pre-tax book income, the impact of stock compensation, an increase in foreign tax liabilities and the impact of the research and development ("R&D") credits.

We do not consider the earnings of our foreign subsidiaries, with the exception of India, to be permanently reinvested in foreign jurisdictions. The global intangible low-taxed income (“GILTI”) provisions require the Company to include in its U.S. income tax return foreign subsidiary earnings in excess of an allowable return on the foreign subsidiary’s tangible assets. The Company is currently in a tested loss and does not incur a GILTI tax. In India, we continue to invest and grow our research and development activities and have no plans to repatriate undistributed earning held in India back to the U.S. parent company, and therefore consider earnings in India to be permanently reinvested.

Liquidity and Capital Resources

As of September 30, 2020, we had $483.7 million of cash and cash equivalents (of which $4.7 million is held in our foreign subsidiaries), $75.0 million of availability under the Credit Agreement (as defined below) and $6.0 million in our irrevocable, cash collateralized, unconditional standby letter of credit, issued primarily in connection with our corporate headquarters lease. As of September 30, 2020, we had $253.9 million in net working capital, which we define as current assets less current liabilities, excluding deferred revenue.

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We believe that existing cash and cash equivalents, any positive cash flows from operations and available borrowings under our Credit Agreement will be sufficient to support working capital and capital expenditure requirements for at least the next 12 months. Our future capital requirements will depend on many factors, including our growth rate, the timing and extent of spending to support research and development efforts, the continued expansion of sales and marketing activities, the introduction of new solutions and product enhancements and the continuing market acceptance of our offerings and services. To the extent existing cash and cash equivalents are not sufficient to fund future activities, we may borrow under our Credit Agreement or seek to raise additional funds through equity, equity-linked or debt financings. Any additional equity financing may be dilutive to our existing stockholders. We may enter into agreements or letters of intent with respect to potential investments in, or acquisitions of, complementary businesses, services or technologies, which could also require us to seek additional equity financing, incur indebtedness or use cash resources. As of September 30, 2020, we had no material commitments for capital expenditures.

Since inception, we have financed operations primarily through license fees, maintenance fees, SaaS subscription fees, consulting and training fees, borrowings under our prior credit agreement and, to a lesser degree, the sale of equity securities. Our principal uses of cash are funding operations and capital expenditures. Over the past several years, revenue has increased significantly from year to year and, as a result, cash flows from customer collections have increased. However, operating expenses have also increased as we have invested in growing our business. Our operating cash requirements may increase in the future as we continue to invest in key initiatives to drive the Company’s long-term growth.

Credit Agreement

In March 2019, SailPoint Technologies, Inc., as borrower, and certain of our other wholly owned subsidiaries entered into a credit agreement (as amended, restated, amended and restated, supplemented or otherwise modified from time to time through the date hereof, the “Credit Agreement”). In September 2019, the Company amended the Credit Agreement in connection with the issuance and sale of the Notes. Such amendment included a decrease in the commitments for revolving credit loans from an initial $150.0 million to $75.0 million, with a $15.0 million letter of credit sublimit, which amount can be increased or decreased under specified circumstances and is subject to certain financial covenants. Borrowings pursuant to the Credit Agreement may be used for working capital and other general corporate purposes, including for acquisitions permitted under the Credit Agreement.

Borrowings under the Credit Agreement are scheduled to mature in March 11, 2024. We had no outstanding revolving credit loan balance as of September 30, 2020 and December 31, 2019. We were in compliance with all applicable covenants as of September 30, 2020.

See Note 8 “Credit Agreement” in our notes to unaudited condensed consolidated financial statements included in this Quarterly Report for more information regarding terms and conditions of the Credit Agreement.

Convertible Senior Notes

In September 2019, we issued $400.0 million aggregate principal amount of 0.125% convertible senior notes due 2024 (the “Notes”), in a private offering to qualified institutional buyers. In connection with the issuance of the Notes and exercise in full of the initial purchasers’ option, the Company used $37.1 million of the net proceeds to pay the cost of the privately negotiated capped call transactions (the “Capped Call Transactions”).

As of September 30, 2020, the Notes are convertible at the option of the holders. We have the ability to settle the Notes in cash, shares of our common stock, or a combination of cash and shares of our common stock at our own election. It is our current intent to settle conversions of the Notes through combination settlement, which involves repayment of the principal portion in cash and any excess of the conversion value over the principal amount in shares of our common stock.

In conjunction with the issuance of the Notes, we entered into the Capped Call Transactions to reduce our exposure to additional cash payments above principal balances in the event of a cash conversion of the Notes. We may owe additional cash to the holders of the Notes upon early conversion if our stock price exceeds $41.34 per share, which is subject to certain adjustments. Although our incremental exposure to the additional cash payment above the principal amount of the Notes is reduced by the capped calls, conversion of the Notes by the holders may cause dilution to the ownership interests of existing stockholders.

See Note 9 “Convertible Senior Notes and Capped Call Transactions” in our notes to unaudited condensed consolidated financial statements included in this Quarterly Report for more information regarding terms and conditions of the Notes and Capped Call Transactions.

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Summary of Cash Flows

The following table summarizes our cash flows for the periods presented:

	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Net cash provided by operating activities	$	34,406	$	39,654
Net cash used in investing activities	(2,416)		(5,075)
Net cash provided by financing activities	7,944		358,834
Net increase in cash, cash equivalents and restricted cash	$	39,934	$	393,413

Cash Flows from Operating Activities

During the nine months ended September 30, 2020, cash provided by operating activities was $34.4 million, which consisted of net loss of $6.1 million, adjusted by non-cash charges of $58.3 million and a net decrease of $17.9 million in our operating assets and liabilities. The non-cash charges are primarily comprised of depreciation and amortization of $13.8 million, amortization of debt discount and issuance costs of $13.3 million, amortization of contract acquisition costs of $10.1 million, provision for credit losses of $0.4 million, stock-based compensation of $21.2 million, a net decrease in operating leases of $0.3 million and a net decrease in deferred taxes of $0.1 million. The decrease in our net operating assets and liabilities was $17.9 million as a result of an increase in prepayments and other assets and a change in income taxes payable to income taxes receivable, partially offset by a decrease in accounts receivable due to the timing of receipts of payments from customers, an increase in accounts payable due to timing of cash disbursements, an increase in accrued expenses and other liabilities due primarily to accrual of additional bonuses and withholdings of employee stock purchase plan contributions, and an increase in deferred revenue due to the timing of billings and cash received in advance of revenue recognition primarily for subscription and support services.

During the nine months ended September 30, 2019, cash provided by operating activities was $39.7 million, which consisted of net loss of $13.9 million, adjusted by non-cash charges of $32.9 million and a net increase of $20.7 million in our net operating assets and liabilities. The non-cash charges are primarily comprised of depreciation and amortization of $10.6 million, amortization of debt discount and issuance costs of $0.4 million, amortization of contract acquisition costs of $7.3 million, bad debt expense of $0.2 million, stock-based compensation of $14.1 million and a net increase in operating leases of $0.3 million. The increase in our net operating assets and liabilities was $20.7 million as a result of a decrease in accounts receivable due to the timing of receipts of payments from customers, an increase in deferred revenue due to the timing of billings and cash received in advance of revenue recognition primarily for subscription and support services and an increase in accrued expenses and other liabilities due primarily to accrual of additional commissions and bonuses, partially offset by an increase in prepayments and other assets due to increases in deferred contract acquisition costs and contract assets, a decrease in accounts payable due to timing of cash disbursements and a change in income taxes payable to income taxes receivable.

Cash Flows from Investing Activities

During the nine months ended September 30, 2020, cash used in investing activities was $2.4 million, consisting primarily of purchases of property and equipment.

During the nine months ended September 30, 2019, cash used in investing activities was $5.1 million, consisting primarily of purchases of property and equipment.

Cash Flows from Financing Activities

During the nine months ended September 30, 2020, cash provided by financing activities was $7.9 million, consisting of $4.9 million of proceeds from exercise of stock options and $3.5 million of proceeds from issuance of equity related to shares issued pursuant to our Employee Stock Purchase Plan, partially offset by $0.4 million in vesting of restricted stock units, primarily related to tax payments funded in the form of net issuances for certain executive officers.

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During the nine months ended September 30, 2019, cash provided by financing activities was $358.8 million, consisting of $400.0 million of proceeds from issuance of the Notes, $2.6 million of proceeds from exercise of stock options and $2.9 million of proceeds from issuance of equity related to shares issued pursuant to our Employee Stock Purchase Plan, partially offset by payments of debt issuance costs of $9.6 million associated with the Credit Agreement and issuance of the Notes and $37.1 million of purchases of capped calls associated with the issuance of the Notes.

Off-Balance Sheet Arrangements

We have not entered into any off-balance sheet arrangements and do not have any holdings in variable interest entities, which includes special purposes entities and other structured finance entities.

Contractual Obligations and Commitments

There have been no material changes outside the ordinary course of business in our contractual obligations and commitments during the nine months ended September 30, 2020, as compared to the Annual Report on Form 10-K for the year ended December 31, 2019.

Critical Accounting Policies and Estimates

Our unaudited condensed consolidated financial statements are prepared in accordance with GAAP. The preparation of these financial statements requires our management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, costs, and expenses and related disclosures. Our estimates are based on our historical experience and on various other factors that we believe are reasonable under the circumstances, the results of which form the basis for making judgments about the carrying value of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these judgments and estimates under different assumptions or conditions and any such differences may be material. To the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected.

We believe that the accounting policies associated with revenue recognition, the valuation allowance based on expected credit losses and the collectability of accounts receivable, valuation and estimated useful lives of long-lived assets, fair value of the liability and equity components of the Notes, stock-based compensation expense and income taxes are the most significant areas involving management's judgments and estimates. Therefore, these are considered to be our critical accounting policies and estimates.

Except for the adoption of ASU 2016-13, see “Critical Accounting Policies and Estimates” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of the Annual Report for a full discussion of these estimates and policies. See Note 1 “Description of Business and Summary of Significant Accounting Policies” and Note 3 “Allowance for Expected Credit Losses” in our notes to unaudited condensed consolidated financial statements included in this Quarterly Report for more information on the adoption of ASU 2016-13.

Recent Accounting Pronouncements

See Note 1 “Description of Business and Summary of Significant Accounting Policies” in our notes to unaudited condensed consolidated financial statements included in this Quarterly Report for a description of recent accounting pronouncements, including the dates of adoption and estimated effects on our results of operations, financial condition, and cash flows.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

For a description of market risks, see “Quantitative and Qualitative Disclosures About Market Risk” in Part II, Item 7A of the Annual Report. Our exposure to market risks related to inflation risk has not changed materially from the exposure described in the Annual Report.

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Interest Rate Risk

We had cash and cash equivalents and restricted cash of $490.1 million as of September 30, 2020, which are held in cash deposits and money market funds. Due to the short-term nature of these instruments, we believe that we do not have material risk of exposure to changes in the fair value of our cash and cash equivalents as a result of changes in interest rates. As of September 30, 2020, we do not believe a hypothetical 10% relative change in interest rates would have a material impact on the value of our cash equivalents.

We did not have any investments in marketable securities as of September 30, 2020.

In September 2019, we issued and sold $400.0 million aggregate principal amount of 0.125% convertible senior notes due 2024 in a private offering to qualified institutional buyers. The fair value of the Notes is subject to interest rate risk, market risk and other factors due to the conversion feature. The fair value of the Notes will generally increase as our common stock price increases and will generally decrease as our common stock price decreases. The interest and market value changes affect the fair value of the Notes but do not impact our financial position, cash flows or results of operations due to the fixed nature of the debt obligation. Additionally, we carry the Notes at face value less unamortized discount and debt issuance costs on our balance sheets, and we present the fair value for required disclosure purposes only.

Foreign Currency Exchange Risk

Our reporting currency is the U.S. dollar. Due to our international operations, we have foreign currency risk related to operating expenses denominated in currencies other than the U.S. dollar, primarily the Euro, British pound, Australian dollar, Canadian dollar, Singaporean dollar, Israeli shekel and the Indian rupee. As of September 30, 2020, our cash and cash equivalents included $4.7 million held in currencies other than the U.S. dollar. Decreases in the relative value of the U.S. dollar to other currencies may negatively affect our operating results as expressed in U.S. dollars. These amounts are included in other income (expense), net, on our unaudited condensed consolidated statements of operations.

Our results of operations and cash flows are subject to fluctuations due to changes in foreign currency exchange rates because, although substantially all of our revenue is generated in U.S. dollars, our expenses are generally denominated in the currencies of the jurisdictions in which we conduct our operations, which are primarily in the United States, Europe and Asia. Our results of operations and cash flows could therefore be adversely affected in the future due to changes in foreign exchange rates. We do not believe that a hypothetical 10% change in the relative value of the U.S. dollar to other currencies would have a material effect on our results of operations or cash flows, and to date, we have not engaged in any hedging strategies with respect to foreign currency transactions. As our international operations grow, we will continue to reassess our approach to manage our risk relating to fluctuations in currency rates, and we may choose to engage in the hedging of foreign currency transactions in the future.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) are designed to ensure that information required to be disclosed in the reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the rules and forms of the SEC and to ensure that information required to be disclosed is accumulated and communicated to management, including our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), to allow timely decisions regarding disclosure. Our CEO and CFO, with assistance from other members of management, have reviewed the effectiveness of our disclosure controls and procedures as of September 30, 2020 and, based on their evaluation, have concluded that the disclosure controls and procedures were effective as of such date.

Management’s Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over our financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the presentation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles.

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In connection with the preparation of this Quarterly Report on Form 10-Q, our management assessed the effectiveness of our internal control over financial reporting as of September 30, 2020. In making this assessment, it used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control—Integrated Framework (2013 framework). Based on such assessment, our management concluded that, as of September 30, 2020, our internal control over financial reporting was effective based on those criteria.

Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal control over financial reporting as defined in Exchange Act Rule 13a-15(d) and 15d-15(d) during the quarter ended September 30, 2020 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. We have not experienced any material impact to our internal controls over financial reporting despite the fact that our employees are working remotely due to the global COVID-19 pandemic. We are continually monitoring and assessing the COVID-19 situation to determine any potential impacts on the design and operating effectiveness of our internal controls over financial reporting.

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Part II. OTHER INFORMATION

Item 1. Legal Proceedings

We are not currently a party to, nor is our property currently subject to, any material legal proceedings, and we are not aware of any such proceedings contemplated by governmental authorities.

Item 1A. Risk Factors

There have been no material changes to the risk factors disclosed in Part I, Item 1A in the Company’s Annual Report and Part II, Item 1A in the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

On November 16, 2017, the Registration Statement on Form S-1 (File No. 333-221036) relating to our initial public offering was declared effective by the SEC and we priced our initial public offering. Pursuant to the Registration Statement, we registered an aggregate of 23.0 million shares of our common stock, of which 15.8 million shares were sold by us and 7.2 million shares were sold by certain selling stockholders named therein at a price to the public of $12.00 per share (for an aggregate offering price of $276.0 million). We received net proceeds of $172.0 million, after deducting underwriting discounts and commissions of $13.3 million and offering-related expenses of $4.4 million. As of September 30, 2020, we have used $160.0 million of the proceeds from our initial public offering to repay borrowings under our previous term loan facility and $1.8 million of such proceeds to pay a related prepayment premium; the remaining net proceeds are held in cash and have not been deployed.

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Item 6. Exhibits

Exhibit Index

Exhibit Number	Description
2.1***	Agreement and Plan of Merger, by and among SailPoint Technologies, Inc., Whaler Merger Sub, Inc., Orkus, Inc., and Aspect Ventures II, L.P., dated as of October 7, 2019 (incorporated by reference to Exhibit 2.1 to the Company’s Current Report on Form 8-K (File No. 001-38297), filed with the Securities and Exchange Commission on October 16, 2019).
2.2***	Agreement and Plan of Merger, by and among SailPoint Technologies, Inc., Osprey Merger Sub, Inc., Overwatch.ID, Inc., and Shareholder Representative Services LLC, dated as of October 10, 2019 (incorporated by reference to Exhibit 2.2 to the Company’s Current Report on Form 8-K (File No. 001-38297), filed with the Securities and Exchange Commission on October 16, 2019).
3.1	Third Amended and Restated Certificate of Incorporation of the Company (incorporated by reference to Exhibit 3.1 to the Company’s Annual Report on Form 10-K for the year ended December 31, 2018 (File No. 001-38297)).
3.2	Second Amended and Restated Bylaws of the Company (incorporated by reference to Exhibit 3.2 to the Company’s Annual Report on Form 10-K for the year ended December 31, 2018 (File No. 001-38297)).
31.1*	Certification of Principal Executive Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2*	Certification of Principal Financial Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1**	Certification of Principal Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2**	Certification of Principal Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS*	Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH*	Inline XBRL Taxonomy Extension Schema Document.
101.CAL*	Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF*	Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB*	Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE*	Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104	Inline Cover Page Interactive Data File (embedded within the Inline XBRL document)

*	Filed herewith.
**	Furnished herewith (such certification shall not be deemed “filed” for purposes of Section 18 of the Exchange Act, except to the extent that the Company specifically incorporates it by reference).
***	Certain schedules and exhibits have been omitted in accordance with Item 601(a)(5) of Regulation S-K. A copy of any omitted schedule and/or exhibit will be furnished to the Securities and Exchange Commission on request.
+	Management contract or compensatory plan or arrangement.

41

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	SailPoint Technologies Holdings, Inc.,
Date: November 5, 2020	By:	/s/ Mark McClain
		Mark McClain
		Chief Executive Officer and Director (Principal Executive Officer)
Date: November 5, 2020	By:	/s/ Jason Ream
		Jason Ream
		Chief Financial Officer (Principal Financial Officer)

42

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULES 13a-14(a) AND 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934,

AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Mark McClain, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2020 of SailPoint Technologies Holdings, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 5, 2020	By:	/s/ Mark McClain
		Mark McClain
		Chief Executive Officer
		(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULES 13a-14(a) AND 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934,

AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Jason Ream, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2020 of SailPoint Technologies Holdings, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 5, 2020	By:	/s/ Jason Ream
		Jason Ream
		Chief Financial Officer
		(Principal Financial Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q for the quarter ended September 30, 2020 of SailPoint Technologies Holdings, Inc. (the “Company”), as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Mark McClain, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 5, 2020	By:	/s/ Mark McClain
		Mark McClain
		Chief Executive Officer
		(Principal Executive Officer)

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q for the quarter ended September 30, 2020 of SailPoint Technologies Holdings, Inc. (the “Company”), as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jason Ream, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 5, 2020	By:	/s/ Jason Ream
		Jason Ream
		Chief Financial Officer
		(Principal Financial Officer)

XML

Cover Page - shares	9 Months Ended
	Sep. 30, 2020	Oct. 30, 2020
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2020
Document Transition Report	false
Entity File Number	001-38297
Entity Registrant Name	SailPoint Technologies Holdings, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	47-1628077
Entity Address, Address Line One	11120 Four Points Drive
Entity Address, Address Line Two	Suite 100
Entity Address, City or Town	Austin
Entity Address, State or Province	TX
Entity Address, Postal Zip Code	78726
City Area Code	512
Local Phone Number	346-2000
Title of 12(b) Security	Common stock, par value $0.0001 per share
Trading Symbol	SAIL
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding (in shares)		90,912,459
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001627857
Current Fiscal Year End Date	--12-31

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets
Cash and cash equivalents	$ 483,721	$ 443,795
Restricted cash	6,333	6,325
Accounts receivable, net of allowance	101,213	106,428
Prepayments and other current assets	36,308	27,870
Income Taxes Receivable	2,950	0
Total current assets	630,525	584,418
Property and equipment, net	19,464	21,300
Right-of-use assets, net	27,955	31,104
Other non-current assets, net of allowance	45,455	30,554
Goodwill	241,121	241,051
Intangible assets, net	72,067	81,651
Total assets	1,036,587	990,078
Current liabilities
Accounts payable	4,257	3,224
Accrued expenses and other liabilities	50,199	40,214
Income taxes payable	0	1,994
Convertible senior notes, net	322,187	0
Deferred revenue	133,135	127,132
Total current liabilities	509,778	172,564
Deferred tax liability - non-current	8,787	8,900
Convertible senior notes, net - non-current	0	309,051
Long-term operating lease liabilities	34,227	38,035
Other long-term liabilities	1,000	2,500
Deferred revenue - non-current	25,955	24,901
Total liabilities	579,747	555,951
Commitments and contingencies (Note 7)
Stockholders’ equity
Common stock, $0.0001 par value, authorized 300,000 shares, issued and outstanding 90,884 shares as of September 30, 2020 and 89,676 shares as of December 31, 2019	9	9
Preferred stock, $0.0001 par value, authorized 10,000 shares, no shares issued and outstanding as of September 30, 2020 and December 31, 2019	0	0
Additional paid in capital	471,530	442,407
Accumulated deficit	(14,699)	(8,289)
Total stockholders' equity	456,840	434,127
Total liabilities and stockholders’ equity	$ 1,036,587	$ 990,078

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Sep. 30, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Common stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	300,000,000	300,000,000
Common stock, shares issued (in shares)	90,884,000	89,676,000
Common stock, shares outstanding (in shares)	90,884,000	89,676,000
Preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)	10,000,000	10,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Revenue
Total revenue	$ 94,013	$ 75,879	$ 261,913	$ 199,516
Cost of revenue
Total cost of revenue	20,799	16,930	57,793	47,508
Gross profit	73,214	58,949	204,120	152,008
Operating expenses
Research and development	19,314	14,148	52,775	40,318
General and administrative	8,846	10,192	27,731	27,819
Sales and marketing	44,092	33,274	119,886	99,298
Total operating expenses	72,252	57,614	200,392	167,435
Income (loss) from operations	962	1,335	3,728	(15,427)
Other expense, net:
Interest income	349	418	1,790	843
Interest expense	(4,639)	(408)	(13,757)	(561)
Other income (expense), net	214	(295)	(222)	(1,018)
Total other expense, net	(4,076)	(285)	(12,189)	(736)
Income (loss) before income taxes	(3,114)	1,050	(8,461)	(16,163)
Income tax benefit	2,438	2,618	2,410	2,244
Net income (loss)	$ (676)	$ 3,668	$ (6,051)	$ (13,919)
Net income (loss) per share
Basic (in dollars per share)	$ (0.01)	$ 0.04	$ (0.07)	$ (0.16)
Diluted (in dollars per share)	$ (0.01)	$ 0.04	$ (0.07)	$ (0.16)
Weighted average shares outstanding
Basic (in shares)	90,764	89,143	90,320	88,739
Diluted (in shares)	90,764	90,808	90,320	88,739
Licenses
Revenue
Total revenue	$ 30,864	$ 26,825	$ 86,748	$ 64,827
Cost of revenue
Total cost of revenue	1,083	1,083	3,269	3,157
Subscription
Revenue
Total revenue	51,004	37,383	140,807	102,929
Cost of revenue
Total cost of revenue	9,794	6,862	26,927	18,990
Services and other
Revenue
Total revenue	12,145	11,671	34,358	31,760
Cost of revenue
Total cost of revenue	$ 9,922	$ 8,985	$ 27,597	$ 25,361

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) shares in Thousands, $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock	Additional paid in capital	Retained earnings (accumulated deficit)	Retained earnings (accumulated deficit) Cumulative Effect, Period of Adoption, Adjustment
Stockholders' equity, beginning balance at Dec. 31, 2018	$ 377,693		$ 9	$ 377,473	$ 211
Stockholders' equity, beginning balance (in shares) at Dec. 31, 2018			87,512
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options	2,560			2,560
Exercise of stock options (in shares)			618
Restricted stock units vested, net of tax settlement	0
Restricted stock units vested, net of tax settlement (in shares)			140
Stock-based compensation expense	14,098			14,098
Incentive units vested	37			37
Incentive units vested (in shares)			724
Common stock issued under employee stock plan	2,926			2,926
Common stock issued under employee stock plan (in shares)			202
Equity component of convertible senior notes, net of issuance costs	86,764			86,764
Purchase of capped calls	(37,080)			(37,080)
Deferred tax liability related to issuance of convertible senior notes and capped calls	(11,938)			(11,938)
Net income (loss)	(13,919)				(13,919)
Stockholders' equity, ending balance (in shares) at Sep. 30, 2019			89,196
Stockholders' equity, ending balance at Sep. 30, 2019	421,141		$ 9	434,840	(13,708)
Stockholders' equity, beginning balance at Dec. 31, 2018	377,693		$ 9	377,473	211
Stockholders' equity, beginning balance (in shares) at Dec. 31, 2018			87,512
Stockholders' equity, ending balance (in shares) at Dec. 31, 2019			89,676
Stockholders' equity, ending balance at Dec. 31, 2019	$ 434,127	$ (359)	$ 9	442,407	(8,289)	$ (359)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Accounting Standards Update [Extensible List]	us-gaap:AccountingStandardsUpdate201613Member
Stockholders' equity, beginning balance at Jun. 30, 2019	$ 374,474		$ 9	391,841	(17,376)
Stockholders' equity, beginning balance (in shares) at Jun. 30, 2019			89,050
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options	764			764
Exercise of stock options (in shares)			130
Restricted stock units vested, net of tax settlement	0
Restricted stock units vested, net of tax settlement (in shares)			16
Stock-based compensation expense	4,489			4,489
Equity component of convertible senior notes, net of issuance costs	86,764			86,764
Purchase of capped calls	(37,080)			(37,080)
Deferred tax liability related to issuance of convertible senior notes and capped calls	(11,938)			(11,938)
Net income (loss)	3,668				3,668
Stockholders' equity, ending balance (in shares) at Sep. 30, 2019			89,196
Stockholders' equity, ending balance at Sep. 30, 2019	421,141		$ 9	434,840	(13,708)
Stockholders' equity, beginning balance at Dec. 31, 2019	434,127	$ (359)	$ 9	442,407	(8,289)	$ (359)
Stockholders' equity, beginning balance (in shares) at Dec. 31, 2019			89,676
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options	4,909			4,909
Exercise of stock options (in shares)			648
Restricted stock units vested, net of tax settlement	(431)			(431)
Restricted stock units vested, net of tax settlement (in shares)			384
Stock-based compensation expense	21,179			21,179
Common stock issued under employee stock plan	3,466			3,466
Common stock issued under employee stock plan (in shares)			176
Net income (loss)	(6,051)				(6,051)
Stockholders' equity, ending balance (in shares) at Sep. 30, 2020			90,884
Stockholders' equity, ending balance at Sep. 30, 2020	456,840		$ 9	471,530	(14,699)
Stockholders' equity, beginning balance at Jun. 30, 2020	447,771		$ 9	461,785	(14,023)
Stockholders' equity, beginning balance (in shares) at Jun. 30, 2020			90,607
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options	2,102			2,102
Exercise of stock options (in shares)			225
Restricted stock units vested, net of tax settlement	(195)			(195)
Restricted stock units vested, net of tax settlement (in shares)			52
Stock-based compensation expense	7,838			7,838
Net income (loss)	(676)				(676)
Stockholders' equity, ending balance (in shares) at Sep. 30, 2020			90,884
Stockholders' equity, ending balance at Sep. 30, 2020	$ 456,840		$ 9	$ 471,530	$ (14,699)

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Operating activities
Net loss	$ (6,051)	$ (13,919)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization expense	13,758	10,562
Amortization of debt discount and issuance costs	13,260	376
Amortization of contract acquisition costs	10,127	7,346
(Gain) loss on disposal of fixed assets	(12)	17
Provision for credit losses	435	183
Stock-based compensation expense	21,179	14,098
Operating leases, net	(297)	301
Deferred taxes	(113)	(7)
Net changes in operating assets and liabilities
Accounts receivable	4,421	27,615
Prepayments and other current assets	(18,544)	(11,430)
Other non-current assets	(15,025)	(2,279)
Accounts payable	1,033	(2,004)
Accrued expenses and other liabilities	8,122	3,866
Income taxes	(4,944)	(4,608)
Deferred revenue	7,057	9,537
Net cash provided by operating activities	34,406	39,654
Investing activities
Purchase of property and equipment	(2,434)	(5,096)
Proceeds from sale of property and equipment	18	21
Net cash used in investing activities	(2,416)	(5,075)
Financing activities
Payment of debt issuance costs	0	(9,572)
Proceeds from issuance of convertible senior notes	0	400,000
Purchases of capped calls	0	(37,080)
Taxes associated with net issuances of shares upon vesting of restricted stock units	(431)	0
Proceeds from employee stock purchase plan contributions	3,466	2,926
Exercise of stock options	4,909	2,560
Net cash provided by financing activities	7,944	358,834
Net increase in cash, cash equivalents and restricted cash	39,934	393,413
Cash, cash equivalents and restricted cash, beginning of period	450,120	77,236
Cash, cash equivalents and restricted cash, end of period	$ 490,054	$ 470,649

XML

Description of Business and Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of Business and Summary of Significant Accounting Policies

Description of Business and Summary of Significant Accounting Policies

SailPoint Technologies Holdings, Inc. (“we,” “our,” “the Company” or “SailPoint”) was incorporated in the state of Delaware on August 8, 2014, in preparation for the purchase of SailPoint Technologies, Inc. The purchase occurred on September 8, 2014 and our certificate of incorporation was amended and restated as of such date. SailPoint Technologies, Inc. was formed July 14, 2004 as a Delaware corporation. The Company designs, develops and markets identity governance software that helps organizations govern user access to critical systems and data. The Company currently markets its products and services worldwide.

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) as well as the instructions to Form 10-Q and the rules and regulations of the U.S. Securities and Exchange Commission (the “SEC”), for interim reporting. Accordingly, the Company has condensed or omitted certain information and footnote disclosures normally included in the financial statements prepared in accordance with GAAP. All intercompany accounts and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, statements of stockholders’ equity and the statements of cash flows for the interim periods but are not necessarily indicative of the results of operations to be anticipated for the full year ending December 31, 2020 or any future period.

These financial statements and accompanying notes should be read in conjunction with the audited consolidated financial statements and accompanying notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 24, 2020 (the “Annual Report”).

Use of Estimates

The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Management periodically evaluates such estimates and assumptions for continued reasonableness. In particular, we make estimates with respect to the fair value allocation of multiple performance obligation in revenue recognition, the valuation allowance based on expected credit losses and the collectability of accounts receivable, valuation and estimated useful lives of long-lived assets, fair value of the liability and equity components of the Notes (as defined below), stock-based compensation expense and income taxes. Appropriate adjustments, if any, to the estimates used are made prospectively based upon periodic evaluation. Actual results could differ from those estimates.

Concentration of Credit Risk and Other Risks

Financial instruments that potentially subject the Company to concentrations of credit risk consist of cash and cash equivalents and accounts receivable. The Company maintains its cash in bank deposit accounts that, at times, may exceed federally insured limits. As of September 30, 2020 and December 31, 2019, no single customer represented more than 10% of the balance in accounts receivable. Management considers concentration of credit risk to be minimal with respect to accounts receivable due to the positive historical collection experience of the Company. No single customer represented more than 10% of revenue for the three or nine months ended September 30, 2020 or 2019. The Company does not experience concentration of credit risk in foreign countries as no single foreign country represents more than 10% of the Company’s consolidated revenues or net assets.

Significant Accounting Policies

The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes in the Annual Report, most notably Note 2 “Summary of Significant Accounting Policies”. Except for the adoption of ASU 2016-13 described below, there have been no changes to our significant accounting policies described in our Annual Report that have had a material impact on our unaudited condensed consolidated financial statements and related notes.

Recently Adopted Accounting Pronouncements

In August 2018, the Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract (ASU 2018-15), which clarifies the accounting for implementation costs in cloud computing arrangements (“CCAs”). ASU 2018-15 is effective for public entities for annual periods, including interim periods within those annual periods beginning after December 15, 2019 and earlier adoption is permitted. We adopted the standard effective January 1, 2020, using the prospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

The Company evaluates whether the CCA includes a license to internal-use software. If the CCA includes a software license, the Company accounts for the software license as an intangible asset. Acquired software licenses are recognized and measured at cost, which includes the present value of the license obligation if the license is to be paid for over time. If the CCA does not include a software license, the Company accounts for the arrangement as a service contract (or hosting arrangement) and hosting costs are generally expensed as incurred.

With the adoption of ASU 2018-15, the Company evaluates upfront costs including implementation, set-up or other costs (collectively, implementation costs) for hosting arrangements under the internal-use software framework. Costs related to preliminary project activities and post implementation activities are expensed as incurred, whereas costs incurred in the development stage are generally capitalized. Capitalized implementation costs are recorded in prepayments and other current assets or other non-current assets and amortized over the expected term of the arrangement, which includes consideration of the non-cancellable contractual term and reasonably certain renewal options. During the nine months ended September 30, 2020, the Company’s capitalized implementation costs related to hosting arrangements were not material.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses (Accounting Standards Codification or ASC 326). This standard requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. The standard replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. The standard also expands the required quantitative and qualitative disclosures surrounding expected credit losses.

On January 1, 2020, we adopted ASC 326 using the modified retrospective transition method, which requires a cumulative adjustment, if applicable, to be recorded to accumulated deficit. In addition, it is important to note that under the modified retrospective transition method, our prior period results were not recast to reflect this standard. We implemented internal controls and key system functionality to enable the preparation of financial information upon adoption.

We recorded a cumulative adjustment in the amount of $0.4 million, net of tax impact, to accumulated deficit as of January 1, 2020. This adoption did not have a material impact on our unaudited condensed consolidated statement of operations or statement of cash flows.

In December 2019, the FASB issued ASU 2019-12, Income Taxes – Simplifying the Accounting for Income Taxes. The guidance removes exceptions to the general principles in Topic 740 for allocating tax expense between financial statement components, accounting basis differences stemming from an ownership change in foreign investments and interim period income tax accounting for year-to-date losses that exceed projected losses. The guidance becomes effective for annual reporting periods beginning after December 15, 2020 and interim periods within those fiscal years with early adoption permitted in the first period of the year this guidance is adopted. We adopted the standard effective January 1, 2020, using the prospective approach except for hybrid tax regimes, which we adopted using the modified retrospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

Recently Issued Accounting Standards Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity, which simplifies the accounting for certain financial instruments with characteristics of liability and equity, including convertible instruments and contracts in an entity’s own equity. Among other changes, ASU 2020-06 removes from GAAP the liability and equity separation model for convertible instruments with a cash conversion feature, and as a result, after adoption, entities will no longer separately present in equity an embedded conversion feature for such debt. Similarly, the embedded conversion feature will no longer be amortized as interest expense over the life of the instrument. Instead, entities will account for a convertible debt instrument wholly as debt unless (1) a convertible instrument contains features that require bifurcation as a derivative under ASC Topic 815, Derivatives and Hedging, or (2) a convertible debt instrument was issued at a substantial premium. Among other potential impacts, this change is expected to reduce reported interest expense, increase reported net income, and result in a reclassification of certain conversion feature balance sheet amounts from stockholders’ equity to liabilities as it relates to the Company’s convertible senior notes. Additionally, ASU 2020-06 requires the application of the if-converted method to calculate the impact of convertible instruments on diluted earnings per share. ASU 2020-06 is effective for fiscal years beginning after December 15, 2021, with early adoption permitted for fiscal years beginning after December 15, 2020, and can be adopted on either the fully retrospective or modified retrospective basis. The Company is currently evaluating the timing, method of adoption and overall impact of this standard on its consolidated financial statements.

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Revenue Recognition

9 Months Ended

Sep. 30, 2020

Revenue Recognition [Abstract]

Revenue Recognition

Revenue Recognition

Disaggregation of Revenue

The Company’s revenue by geographic region based on the customer’s location is presented in Note 13 “Segment and Geographic Information.”

The following table presents the Company’s revenue by timing of revenue recognition to understand the risks of timing of transfer of control and cash flows:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	30,864	$	—	$	—	$	26,825	$	—	$	—
Revenue recognized over time	—		51,004		12,145		—		37,383		11,671
Total revenue	$	30,864	$	51,004	$	12,145	$	26,825	$	37,383	$	11,671

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	86,748	$	—	$	—	$	64,827	$	—	$	—
Revenue recognized over time	—		140,807		34,358		—		102,929		31,760
Total revenue	$	86,748	$	140,807	$	34,358	$	64,827	$	102,929	$	31,760

Contract Balances

A summary of the activity impacting our contract balances during the reporting periods is presented below:

	Contract Acquisition Costs
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	35,152	$	28,043
Additional deferred contract acquisition costs	20,117		9,700
Amortization of deferred contract acquisition costs	(10,127)		(7,346)
Ending Balance	$	45,142	$	30,397

As of September 30, 2020 and December 31, 2019, $13.5 million and $10.9 million, respectively, of our deferred contract acquisition costs are included in prepayments and other current assets as they are expected to be amortized within the next 12 months. The remaining amount of our deferred contract acquisition costs are included in other non-current assets. There were no material impairments of deferred contract acquisition costs for the periods ended September 30, 2020 or 2019.

	Deferred Revenue
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	152,033	$	114,301
Increase, net	7,057		9,537
Ending Balance	$	159,090	$	123,838

Deferred revenue, which is a contract liability, consists primarily of amounts invoiced in advance of revenue recognition under the Company’s contracts with customers and is recognized as the revenue recognition criteria are met. During the three and nine months ended September 30, 2020, revenue recognized that was previously deferred was $54.0 million and $122.3 million, respectively, compared to revenue recognized that was previously deferred of approximately $47.2 million and $94.4 million during the three and nine months ended September 30, 2019. The difference between the opening and closing balances of the Company’s contract assets and deferred revenue primarily results from the timing difference between the Company’s performance and the customer billings.

Contract assets primarily relate to unbilled amounts, which are netted with deferred revenue at the contract level, and typically result from sales contracts where revenue recognized exceeds the amount billed to the customer, and the right to payment is subject to more than the passage of time. Contract assets are transferred to accounts receivable when the rights become unconditional and the customer is billed. Contract assets are included in prepayments and other current assets and other non-current assets in the unaudited condensed consolidated balance sheets. During the nine months ended September 30, 2020 and 2019, amounts reclassified from contract assets to accounts receivable were $4.0 million and $2.5 million, respectively.

Remaining Performance Obligations

Our contracts with customers include amounts allocated to performance obligations that will be satisfied at a later date. These remaining performance obligations represent contract revenue that has not yet been recognized and is included in deferred revenue, the balance of which includes both invoices that have been issued to customers but have not been recognized as revenue and amounts that will be invoiced and recognized as revenue in future periods. As of September 30, 2020, amounts allocated to these additional performance obligations are $273.1 million, of which we expect to recognize $167.2 million as revenue over the next 12 months with the remaining balance recognized thereafter.

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Allowance for Expected Credit Losses

9 Months Ended

Sep. 30, 2020

Credit Loss [Abstract]

Allowance for Expected Credit Losses

Allowance for Expected Credit Losses

The allowance for expected credit losses is a valuation account that is deducted from the financial asset’s amortized cost basis to present the net amount expected to be collected on contracts with customers. Accounts receivable and contract assets are written off when management believes non-collectability is confirmed. Recoveries of financial assets previously written off shall be recorded directly to earnings when received.

Management estimates the allowance balance using relevant available information, from internal and external sources, relating to past events, current conditions and reasonable and supportable forecasts over a financial asset’s contractual term. The Company’s historical credit loss experience provides the basis for the estimation of expected credit losses. Adjustments to historical loss information are made from qualitative and quantitative factors if economic conditions at the reporting date reflect stronger or weaker economic performance than the historical data implies based on management’s expectations of economic conditions on certain indicators of the Company, industry and economy. We review factors such as past collection experience, age of the accounts receivable balance, significant trends in current balances, internal operations and macroeconomic conditions. As of September 30, 2020, SailPoint evaluated these economic conditions and made adjustments to historical loss information for certain economic risk factors, such as COVID-19.

In development of the expected credit loss model, we evaluated our financial assets with similar risk characteristics on a collective (pool) basis for their respective estimated and expected credit loss allowance. A financial asset will be measured individually only if it does not share similar risk characteristics with other financial assets. We believe that historical credit loss patterns by aging bucket and invoice type for accounts receivable are the most significant risk characteristics. Additionally, we analyze renewals and new business separately due to varying historical loss patterns. The Company notes expected credit loss is developed for the contractual life of the financial asset, which accounts receivable and contract assets can be viewed as one financial asset. However, a low percentage of our contract assets do not convert to accounts receivable. Therefore, we consider all contract assets as a single pool.

The following table presents the changes in the allowance for expected credit losses for financial assets measured at amortized cost:

	Accounts Receivable		Contract Assets
	Nine Months Ended
	September 30, 2020
	(In thousands)
Beginning Balance	$	—	$	—
Adoption of ASC 326	407		65
Provision for credit losses, net of recoveries	472		32
Write-offs	(537)		—
Ending Balance	$	342	$	97

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Fair Value Measurements

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

Fair Value Measurements

Fair Value Measurements

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following tables present the Company’s financial assets that are measured at fair value on a recurring basis:

	As of September 30, 2020
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	2,691	—	—	$	2,691
Total cash equivalents	$	2,691	—	—	$	2,691

	As of December 31, 2019
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	364,127	—	—	$	364,127
Total cash equivalents	$	364,127	—	—	$	364,127

The Company’s carrying amounts of financial instruments, including cash, accounts receivable, accounts payable, and accrued expenses are considered Level 1 and approximate their fair values due to their short maturities as of September 30, 2020 and December 31, 2019 and are excluded from the fair value tables above.

See Note 9 “Convertible Senior Notes and Capped Call Transactions” for the carrying amount and estimated fair value of our Notes as of September 30, 2020.

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Business Combinations

9 Months Ended

Sep. 30, 2020

Business Combinations [Abstract]

Business Combinations

Business Combinations

2019 Acquisitions

Orkus

On October 15, 2019, the Company acquired 100% of the equity interest in Orkus, Inc. (“Orkus”), a Delaware corporation engaged in the development and license of software products to assist customers in monitoring and controlling access and authorization across hybrid cloud assets. Total consideration related to the acquisition was $16.5 million in cash, of which $2.0 million is to be paid upon the lapse of an indemnification period of 12 months and 24 months of the acquisition date. As of September 30, 2020 and December 31, 2019, $1.0 million of holdback amount is reflected within accrued expenses and other liabilities and $1.0 million is included in other long-term liabilities in the unaudited condensed consolidated balance sheets.

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	—
Prepayments and other current assets	34
Right-of-use assets	90
Goodwill	7,637
Intangible assets	9,760
Accounts payable	(21)
Accrued expenses and other liabilities	(133)
Deferred tax liability - non-current	(861)
Total fair value of assets acquired and liabilities assumed	$	16,506

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	9,760	5

Overwatch.ID

On October 15, 2019, the Company acquired 100% of the equity interest in Overwatch.ID, Inc. (“Overwatch.ID”), a Delaware corporation engaged in the development and license of software products focused on access controls security for cloud applications, cloud computing, hybrid IT environments, and on-premises infrastructure. The consideration related to the acquisition was $20.9 million in cash, of which $3.0 million is to be paid upon the lapse of an indemnification period of 12 months and 18 months of the acquisition date. As of September 30, 2020 and December 31, 2019, $3.0 million and $1.5 million, respectively, of the holdback is included within accrued expenses and other current liabilities in the unaudited condensed consolidated balance sheets. As of December 31, 2019, $1.5 million of the holdback is included in other long-term liabilities in the unaudited condensed consolidated balance sheet.

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	45
Accounts receivable	66
Prepayments and other current assets	103
Deferred tax asset - non-current	687
Right-of-use assets	175
Goodwill	14,107
Intangible assets	6,610
Accounts payable	(256)
Accrued expenses and other liabilities	(185)
Deferred revenue	(466)
Total fair value of assets acquired and liabilities assumed	$	20,886

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	6,610	5

Additional Acquisition Related Information

The operating results of the acquired companies are included in our unaudited condensed consolidated statements of income from the respective dates of acquisition. Pro forma results of operations have not been presented because the effects of these acquisitions, individually and in the aggregate, were not material to our unaudited condensed consolidated statements of operations.

These acquisitions have been accounted for as business combinations. Assets acquired and liabilities assumed have been recorded at their estimated fair values as of the respective acquisition date. The Company finalized the purchase price within the required one-year measurement period as of the dates of acquisition.

The fair value of developed technology was estimated using the replacement cost method (Level 3), which utilized assumptions for the cost to replace, such as the workforce, timing and resources required, as well as a theoretical developer’s profit margin and entrepreneurial incentive and opportunity cost. The Company believes that for each acquisition, the acquired companies will provide opportunities for growth through investing in additional products and capabilities, among other factors. This contributed to a purchase price in excess of the estimated fair value of each acquired company’s net identifiable assets acquired and, as a result, goodwill was recorded in connection with each acquisition. The excess of the purchase price over the tangible assets, identifiable intangible assets and assumed liabilities was recorded as goodwill. Goodwill arising from these acquisitions are not deductible for tax purposes.

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Goodwill and Intangible Assets

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets

Goodwill and Intangible Assets

Goodwill

The following table reflects goodwill activity for the nine months ended September 30, 2020:

	(In thousands)
Balance, December 31, 2019	$	241,051
Measurement period adjustments	70
Balance, September 30, 2020	$	241,121

There were no impairments of goodwill during the periods ended September 30, 2020 or 2019.

Total cost and amortization of intangible assets are comprised of the following:

		As of
	Weighted Average Useful Life	September 30, 2020		December 31, 2019
Intangible assets, net	(In years)	(In thousands)
Customer lists	15	$	42,500	$	42,500
Developed technology	8.9	58,370		58,440
Trade names and trademarks	17	24,500		24,500
Other intangible assets	4.8	3,689		3,689
Total intangible assets		129,059		129,129
Less: Accumulated amortization		(56,992)		(47,478)
Total intangible assets, net		$	72,067	$	81,651

Amortization expense for the following periods is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - licenses	$	1,007	$	1,008	$	3,023	$	3,024
Cost of revenue - subscription	921		96		2,742		288
Research and development	162		159		543		477
Sales and marketing	1,069		1,068		3,206		3,204
Total amortization expense	$	3,159	$	2,331	$	9,514	$	6,993

Periodically, the Company evaluates intangible assets for possible impairment. There were no impairments of intangible assets during the periods ended September 30, 2020 or 2019.

The total estimated future amortization expense of these intangible assets as of September 30, 2020 is as follows:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	3,153
2021	12,585
2022	12,247
2023	11,744
2024	9,412
Thereafter	22,926
Total amortization expense	$	72,067

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Commitments and Contingencies

Letters of Credit

As of September 30, 2020 and December 31, 2019, the Company had an aggregate of $6.0 million of cash collateral for an unconditional standby letter of credit related to the Company’s corporate headquarters lease. The Company is also required to maintain a small amount of restricted cash to guarantee rent payments in a foreign subsidiary.

Operating Leases

As of September 30, 2020, our leases, which primarily consist of office leases, have remaining lease terms of less than one year to nine years. Certain leases include early termination and/or extension options; however, exercise of these options is at the Company’s sole discretion. As of September 30, 2020, the Company determined it is not reasonably certain it will exercise the options to extend its leases or terminate them early. As of September 30, 2020, we have no financing leases and our non-cancelable operating lease commitments excludes variable consideration.

The undiscounted annual future minimum lease payments are summarized by year in the table below:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	1,416
2021	5,832
2022	5,734
2023	5,264
2024	4,951
Thereafter	22,283
Total minimum lease payments	45,480
Less: interest	(6,939)
Total present value of operating lease liabilities	$	38,541
Current operating lease liabilities	$	4,314
Long-term operating lease liabilities	34,227
Total operating lease liabilities	$	38,541

Indemnification Arrangements

In the ordinary course of business, the Company enters into contractual arrangements under which it agrees to provide indemnification of varying scope and terms to customers, business partners and other parties with respect to certain matters, including losses arising out of the breach of such agreements, intellectual property infringement claims made by third parties, and other liabilities with respect to our products and services and business. In these circumstances, payment may be conditional on the other party making a claim pursuant to the procedures specified in a particular contract.

The Company includes service level commitments to customers of our cloud-based products warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those levels. To date, the Company has not incurred any material costs as a result of these commitments, and we expect the time between any potential claims and issuance of the credits to be short. As a result, we have not accrued any liabilities related to these commitments in our unaudited condensed consolidated financial statements.

Litigation Claims and Assessments

The Company is subject to claims and suits that may arise from time to time in the ordinary course of business. In addition, some legal actions, claims and governmental inquiries may be instituted or asserted in the future against us and our subsidiaries. Although the outcome of our legal proceedings cannot be predicted with certainty and no assurances can be provided, based upon current information, we do not believe the liabilities, if any, which may ultimately result from the outcome of such matters, individually or in the aggregate, will have a material adverse impact on our unaudited condensed consolidated financial statements.

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Credit Agreement

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Credit Agreement

Credit Agreement

In 2019, SailPoint Technologies, Inc., as borrower, and certain of our other wholly owned subsidiaries entered into a credit agreement (as amended, restated, amended and restated, supplemented or otherwise modified from time to time through the date hereof, the “Credit Agreement”). The Credit Agreement is guaranteed by SailPoint Technologies Intermediate Holdings, LLC, a wholly owned subsidiary, and the Borrower’s material domestic subsidiaries (the “Guarantors” and, together with the Borrower, the “Loan Parties”) and is supported by a security interest in substantially all of the Loan Parties’ personal property and assets.

Later in 2019, the Company amended the Credit Agreement in connection with the issuance and sale of the Notes. Such amendment included a decrease in the commitments for revolving credit loans from $150.0 million to $75.0 million, with a $15.0 million letter of credit sublimit, which amount can be increased or decreased under certain circumstances and is subject to certain financial covenants. In addition, the Credit Agreement provides for the ability to incur uncommitted term loan facilities if, among other things, the Senior Net Leverage Ratio (as defined in the Credit Agreement), calculated giving pro forma effect to the requested term loan facility, is no greater than 3.50 to 1.00. Borrowings pursuant to the Credit Agreement may be used for working capital and other general corporate purposes, including acquisitions permitted under the Credit Agreement. The Credit Agreement contains certain customary representations and warranties and affirmative and negative covenants. The agreement has established priority for the lenders party over all assets of the Company.

The interest rates applicable to revolving credit loans under the Credit Agreement are at the Company’s option. The Company pays an unused commitment fee during the term of the Credit Agreement ranging from 0.20% to 0.30% per annum based on the Senior Secured Net Leverage Ratio. Borrowings under the Credit Agreement are scheduled to mature in March 11, 2024.

The Company had no outstanding revolving credit loan balance under the Credit Agreement as of September 30, 2020 and December 31, 2019. The Company was in compliance with all applicable covenants as of September 30, 2020.

The Company incurred total debt issuance costs of $0.8 million in connection with the Credit Agreement, which the net balance is included in other non-current assets in the accompanying unaudited condensed consolidated balance sheets. These costs are being amortized to interest expense over the life of the Credit Agreement on a straight-line basis. Amortization of debt issuance for the periods ended September 30, 2020 and 2019 was not material and recorded in interest expense in the accompanying unaudited condensed consolidated statements of operations.

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Convertible Senior Notes and Capped Call Transactions

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Convertible Senior Notes and Capped Call Transactions

Convertible Senior Notes and Capped Call Transactions

In September 2019, the Company issued and sold $400.0 million aggregate principal amount of 0.125% Convertible Senior Notes due 2024 (the “Notes”) in a private offering (the “Offering”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”). The net proceeds from the Offering were $391.2 million, after deducting discounts and commissions and other fees and expenses payable by the Company in connection with the Offering. The Company used $37.1 million of the net proceeds from the Offering to pay the cost of the Capped Call Transactions.

The Notes were issued pursuant to an indenture (the “Indenture”), by and between the Company and U.S. Bank National Association, as trustee. The Notes are senior unsecured obligations of the Company and will mature on September 15, 2024, unless earlier redeemed, repurchased or converted. The Notes bear interest at a fixed rate of 0.125% per year payable semiannually in arrears on March 15 and September 15 of each year.

The Notes will be convertible at the option of the holders at any time prior to the close of business on the business day immediately preceding March 15, 2024, only under the following circumstances:

•during any calendar quarter commencing after the calendar quarter ending on December 31, 2019 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock, for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;

•during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price (as defined in the Indenture) per $1,000 principal amount of the Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of common stock and the conversion rate for the Notes on each such trading day;

•if the Company calls any or all of the Notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date; or

•upon the occurrence of specified corporate events as set forth in the Indenture.

On or after March 15, 2024 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their Notes, in multiples of $1,000 principal amount, at the option of the holder regardless of the foregoing circumstances.

Upon conversion, the Company may satisfy its conversion obligation by paying and/or delivering, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock, at the Company’s election, in the manner and subject to the terms and conditions provided in the Indenture. It is the Company’s current intent to settle the principal amount of the Notes with cash. The Notes are convertible at an initial conversion rate of 35.1849 shares of common stock per $1,000 principal amount of the Notes, which is equivalent to an initial conversion price of $28.42 per share of common stock, subject to adjustment upon the occurrence of specified events. The conversion rate is subject to adjustment under certain circumstances in accordance with the terms of the Indenture.

In addition, following certain corporate events that occur prior to the maturity date or if the Company delivers a notice of redemption, the Company will, in certain circumstances, increase the conversion rate for a holder who elects to convert its Notes in connection with such a corporate event or notice of redemption, as the case may be. For example, upon the occurrence of a make-whole fundamental change, as defined in the purchase agreement, the Company will, in certain circumstances, increase the conversion rate by a number of additional shares for a holder that elects to convert its Notes in connection with such make-whole fundamental change or during the relevant redemption period.

The Company may not redeem the Notes prior to September 20, 2022. The Company may redeem for cash all or any portion of the Notes, at its option, on or after September 20, 2022, if the last reported sale price of common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day preceding the date on which the Company provides notice of redemption at a redemption price equal to 100% of the principal amount of the Notes to be redeemed, plus any accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the Notes, which means that the Company is not required to redeem or retire the Notes periodically.

If the Company undergoes a fundamental change (as defined in the Indenture), holders may require the Company to repurchase for cash all or any portion of their Notes at a fundamental change repurchase price equal to 100% of the principal amount of the Notes to be repurchased, plus any accrued and unpaid interest to, but excluding, the fundamental change repurchase date.

The Indenture includes customary covenants and sets forth certain events of default after which the Notes may be declared immediately due and payable and sets forth certain types of bankruptcy or insolvency events of default involving the Company after which the Notes become automatically due and payable. The Company was in compliance with all applicable covenants as of September 30, 2020.

For at least 20 trading days during the period of 30 consecutive trading days ended September 30, 2020, the last reported sale price of the Company’s common stock was equal to or exceeded 130% of the conversion price of the Notes on each applicable trading day. As a result, the Notes are convertible at the option of the holders during the fiscal quarter ending December 31, 2020 and were classified as current liabilities on the unaudited condensed consolidated balance sheet as of September 30, 2020. As of the date of this filing, none of the holders of the Notes have submitted requests for conversion.

In accounting for the issuance of the Notes, we separated the Notes into liability and equity components. The carrying amounts of the liability components of the Notes were calculated by measuring the fair value of similar debt instruments that do not have an associated convertible feature. The carrying amounts of the equity components, representing the conversion option, were determined by deducting the fair value of the liability components from the par value of the Notes. This difference represents the debt discount that is amortized to interest expense over the terms of the Notes using the effective interest rate method. The carrying amount of the equity components representing the conversion options was $88.8 million for the Notes and is recorded in additional paid in capital and are not remeasured as long as they continue to meet the conditions for equity classification.

The Company allocates transaction costs related to the issuance of the Notes to the liability and equity components using the same proportions as the initial carrying value of the Notes. Transaction costs attributable to the liability component were $6.8 million and are being amortized to interest expense at an effective interest method rate of 5.25% over the term of the Notes. Transaction costs attributable to the equity component were $2.0 million and are netted with the equity component of the Notes in additional paid in capital.

As of September 30, 2020, the Notes have a remaining life of 48 months.

The net carrying amount of the liability and equity components of the Notes for the periods presented is as follows:

	As of
	September 30, 2020		December 31, 2019
	(In thousands)
Liability component
Principal	$	400,000	$	400,000
Unamortized discount	(72,417)		(84,542)
Unamortized issuance costs	(5,396)		(6,407)
Net carrying amount	$	322,187	$	309,051
Equity component, net of issuance costs	$	86,764	$	86,764

The interest expense recognized related to the Notes for the periods presented is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Contractual interest expense	$	125	$	8	$	375	$	8
Amortization of debt discount	4,094		261		12,125		261
Amortization of debt issuance costs	337		22		1,011		22
Total	$	4,556	$	291	$	13,511	$	291

As of September 30, 2020, the total estimated fair value of the Notes was $610.3 million. The fair value was determined based on the closing trading price per $100 of the Notes as of the last day of trading for the period. The fair value of the Notes is primarily affected by the trading price of our common stock and market interest rates. The fair value of the Notes is considered Level 2 within the fair value hierarchy and was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, and quoted prices of the Notes in an over-the-counter market.

Capped Call Transactions

In September 2019, in connection with the pricing of the Notes and in connection with the initial purchasers’ exercise in full of their option to purchase additional Notes, the Company entered into privately negotiated capped call transactions (the “Capped Call Transactions”) with the initial purchasers or their respective affiliates and another financial institution. The Capped Call Transactions cover, subject to anti-dilution adjustments substantially similar to those applicable to the Notes, 14.1 million shares of common stock. The Capped Call Transactions are generally expected to reduce potential dilution to common stock upon any conversion of the Notes and/or offset any potential cash payments the Company is required to make in excess of the principal amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. The Capped Call Transactions have an initial strike price of $28.42 per share, which corresponds to the initial conversion price of the Notes and is subject to certain adjustments. The cap price of the Capped Call Transactions is initially $41.34 per share, which is subject to certain adjustments. For accounting purposes, the Capped Calls Transactions are separate transactions and not part of the terms of the Notes. As the Capped Call Transactions are considered indexed to our own stock and are considered equity classified, they are recorded in stockholders’ equity and are not accounted for as derivatives. The cost of $37.1 million incurred in connection with the Capped Call Transactions was recorded as a reduction to additional paid in capital.

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Stock-Based Compensation

9 Months Ended

Sep. 30, 2020

Share-based Payment Arrangement [Abstract]

Stock-Based Compensation

Stock-Based Compensation

2015 Stock Option Plans

In 2015, the Company adopted (i) the Amended and Restated 2015 Stock Option and Grant Plan and (ii) the 2015 Stock Incentive Plan (together the “2015 Stock Option Plans”) under which it may grant incentive stock options (“ISOs”), nonqualified stock options (“NSOs”) for the right to purchase shares of common stock and grant restricted stock units (“RSUs”). The 2015 Stock Option Plans reserve 5.0 million shares of common stock for issuance as ISOs, 0.5 million shares of RSUs and 0.25 million shares for issuance under the 2015 Stock Incentive Plan. Under the 2015 Stock Option Plans, ISOs may not be granted at less than fair market value on the date of the grant and generally vest over a four-year period based on continued service. Options generally expire ten years after the grant date.

As of September 30, 2020, 0.6 million shares were available for issuance under the 2015 Stock Option Plans, including less than 0.1 million shares available for issuance under the 2015 Stock Incentive Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.

2017 Long Term Incentive Plan

In November 2017, the Company’s Board of Directors adopted the 2017 Long Term Incentive Plan (the “2017 Plan”) under which it may grant stock options, NSOs to purchase shares of common stock and RSUs. As of September 30, 2020, the Company had reserved 17.7 million shares of common stock available for issuance under the 2017 Plan to employees, directors, officers and consultants of the Company and its subsidiaries. The number of shares of common stock available for issuance under the 2017 Plan is increased on each January 1 by 4.4 million shares of common stock. Options and RSUs granted to employees under the 2017 Plan generally vest over four years. Common stock subject to an award that expires or is canceled, forfeited, exchanged or otherwise terminated without delivery of shares, and shares withheld or surrendered to pay the exercise price of, or to satisfy the withholding obligations with respect to an award, will become available for future grants under the 2017 Plan. As of September 30, 2020, 11.1 million shares were available for issuance under the 2017 Plan. The Company currently uses authorized and unissued shares to satisfy share award exercises.

The fair value for the Company’s stock options granted and Employee Stock Purchase Plan (the "ESPP") purchase rights, as discussed further below, during the periods presented were estimated at grant date using a Black Scholes option-pricing model using the following weighted average assumptions:

	Stock Options		ESPP
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
Expected dividend rate	0%	0%	0%	0%
Expected volatility	50% - 56.2%	38.8% - 39.8%	48.1% - 56.2%	39.8% - 46.0%
Risk-free interest rate	0.36% - 1.53%	1.39% - 2.59%	0.18% - 1.57%	2.29% -2.44%
Expected term (in years)	6.25	6.25	0.50	0.42 - 0.50

The following table summarizes stock option activity for the nine months ended September 30, 2020:

	Number of Options	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	2,786	$	13.67	7.7	$	31,489
Granted	617	$	25.30
Exercised	(648)	$	7.57
Forfeited	(230)	$	20.42
Balances at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and expected to vest at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and exercisable at September 30, 2020	1,048	$	11.07	6.7	$	29,870

The Company expects all outstanding stock options to fully vest. The weighted average grant date fair value per share for the nine months ended September 30, 2020 and 2019 was $17.27 and $11.48, respectively. The total fair value of shares vested for the three and nine months ended September 30, 2020 was $1.1 million and $4.8 million, respectively, compared to approximately $0.8 million and $3.7 million for the three and nine months ended September 30, 2019, respectively.

The total unrecognized compensation expense related to non-vested stock options granted is $14.1 million and is expected to be recognized over a weighted average period of 2.5 years as of September 30, 2020.

Incentive Unit Plan

In 2014 and 2015, the Company granted shares of the Company’s common stock (the “incentive units”) to certain members of management pursuant to restricted stock agreements (the “RSAs”).

The incentive units were granted with an exercise price equal to the fair market value on the date of grant, are subject to vesting, and if exercised in advance of vesting were subject to the Company’s right to repurchase until vested.

The Company did not grant any additional incentive units during the periods ended September 30, 2020. During the first quarter of 2019, all of the remaining 0.7 million incentive units were vested with a weighted average grant date fair value of $0.05 per share. Therefore, subsequent to the first quarter of 2019, we incurred no additional stock-based compensation expense and there is no further unrecognized compensation expense or intrinsic value related to non-vested incentive units.

Restricted Stock Units

The following table summarizes the RSU activity for the Company for the nine months ended September 30, 2020:

	Number of Shares	Weighted Average Grant Date Fair Value		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	1,881	$	23.08	1.6	$	44,386
Granted	2,051	$	23.48
Vested	(399)	$	25.50
Forfeited	(216)	$	23.29
Balances at September 30, 2020	3,317	$	23.03	1.5	$	131,260
Units expected to vest at September 30, 2020	3,317	$	23.03	1.5	$	131,260

The Company expects all outstanding RSUs to fully vest. The total unrecognized compensation related to RSUs was $63.3 million as of September 30, 2020 and is expected to be recognized over a weighted average period of 2.9 years.

Employee Stock Purchase Plan

The Company initially reserved 1.8 million shares of common stock for issuance under the ESPP. The number of shares available for issuance under the ESPP increases each January 1 by 0.9 million shares of common stock. The ESPP will continue in effect unless terminated prior thereto by the Company’s board of directors or compensation committee, each of which has the right to terminate the ESPP at any time. As of September 30, 2020, 2.8 million shares were available for issuance under the ESPP Plan. During each of the nine months ended September 30, 2020 and 2019, the Company issued and distributed approximately 0.2 million shares of common stock pursuant the ESPP offering periods spanning from December 3, 2019 to June 3, 2020 and January 2, 2019 to June 3, 2019, respectively. The current ESPP offering period is June 4, 2020 through December 2, 2020. Stock-based compensation expense associated with ESPP purchase rights are recognized on a straight-line basis over the offering period.

A summary of the Company’s stock-based compensation expense, which includes stock options, incentive units, RSUs and ESPP, is presented below:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Stock options	$	1,479	$	1,232	$	4,307	$	3,868
Incentive units	—		—		—		351
RSUs	5,654		2,819		15,113		8,176
ESPP	705		438		1,759		1,703
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

A summary of the Company’s stock-based compensation expense as recognized on the unaudited condensed consolidated statements of operations is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - subscription	$	485	$	286	$	1,270	$	830
Cost of revenue - services and other	550		337		1,368		1,066
Research and development	1,712		820		4,700		2,653
General and administrative	1,944		1,710		4,896		4,725
Sales and marketing	3,147		1,336		8,945		4,824
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

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Income Taxes

9 Months Ended

Sep. 30, 2020

Income Tax Disclosure [Abstract]

Income Taxes

Income Taxes

Income Taxes

The effective tax rate for the three and nine months ended September 30, 2020 is 78.3% and 28.5%, respectively, compared to (249.3)% and 13.9% for the three and nine months ended September 30, 2019, respectively. The primary drivers for the differences in the rates from the prior-year period to the current-year period are related to differences in forecasted pre-tax book income, the impact of stock compensation, an increase in foreign tax liabilities and the impact of research and development ("R&D") credits.

Provision for income taxes consists of U.S. and state income taxes and income taxes in certain foreign jurisdictions in which the Company conducts business. The Company expects to be in an overall deferred tax liability position for the period ended December 31, 2020. Additionally, all deferred tax assets are expected to be fully offset by the turning of its deferred tax liabilities over time, so there is no valuation allowance included in the forecasted effective tax rate for the nine months ended September 30, 2020. The Company still maintains a full valuation allowance for its Israel tax position due to the lack of taxable earnings for the foreseeable future.

The Company’s practice is to recognize interest and/or penalties related to income tax matters in income tax expense. During the periods ended September 30, 2020 and 2019, the Company did not record any material interest or penalties.

The Company files tax returns in the U.S. federal jurisdiction, in several state jurisdictions, and in several foreign jurisdictions. The Company is no longer subject to U.S. federal income tax examinations for years before 2016 and is no longer subject to state, local and foreign income tax examinations by tax authorities for years before 2015. The Company is currently under audit for income tax in a single foreign jurisdiction. The audit is ongoing and is not expected to materially impact the unaudited condensed consolidated financial statements. The Company has an Uncertain Tax Position reserve related to this foreign jurisdiction filing that should sufficiently cover any related assessment.

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Net Income (Loss) Per Share

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

Net Income (Loss) Per Share

Net Income (Loss) Per ShareBasic and diluted net income (loss) per share is computed by dividing net income (loss) by the weighted average number of common shares outstanding during the period. Diluted earnings per share is calculated using our weighted average outstanding common shares including the dilutive effect of stock awards. In periods when the Company recognizes a net loss, the Company excludes the impact of outstanding stock awards from the diluted loss per share calculation as their inclusion would have an anti-dilutive effect.

The following table sets forth the calculation of basic and diluted net income (loss) per share for the periods presented:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands, except per share data)
Numerator
Net income (loss)	$	(676)	$	3,668	$	(6,051)	$	(13,919)
Denominator
Weighted average shares outstanding
Basic	90,764		89,143		90,320		88,739
Diluted	90,764		90,808		90,320		88,739
Net income (loss) per share
Basic	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)
Diluted	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)

The following weighted average outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss) per share for the periods presented because their effect would have been anti-dilutive:

	Three Months Ended		Nine Months Ended
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
	(in thousands)
Stock options to purchase common stock	2,599	907	2,827	3,062
RSUs issued and outstanding	3,296	969	2,953	1,855
ESPP	210	—	136	67
Convertible senior notes	2,558	—	—	—
Total	8,663	1,876	5,916	4,984

As we expect to settle the principal amount of the Notes in cash and any excess in shares of the Company’s common stock, the Company uses the treasury stock method for calculating any potential dilutive effect of the conversion spread on diluted net income per share, if applicable. The conversion spread of 14.1 million shares will have a dilutive impact on diluted net income per share of common stock when the average market price of our common stock for a given period exceeds the conversion price of $28.42 per share.

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Segment and Geographic Information

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Segment and Geographic Information

Segment and Geographic InformationASC 280, “Segment Reporting”, establishes standards for reporting information about operating segments. Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision makers in deciding how to allocate resources and in assessing performance. The Company manages its business on the basis of one reportable segment and derives revenues from licensing of software, sale of our maintenance, SaaS subscription offerings, professional services and technical support. Revenue is classified by the following major geographic areas: (i) United States, (ii) Europe, the Middle East and Africa (“EMEA”) and (iii) rest of the world.

The following are a summary of consolidated revenues within geographic areas:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
United States	$	67,917	$	56,071	$	191,613	$	142,030
EMEA (1)	16,329		12,499		43,104		38,768
Rest of the World (1)	9,767		7,309		27,196		18,718
Total revenue	$	94,013	$	75,879	$	261,913	$	199,516

(1)    No single country outside of the United States represented more than 10% of our revenue.

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Description of Business and Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) as well as the instructions to Form 10-Q and the rules and regulations of the U.S. Securities and Exchange Commission (the “SEC”), for interim reporting. Accordingly, the Company has condensed or omitted certain information and footnote disclosures normally included in the financial statements prepared in accordance with GAAP. All intercompany accounts and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, statements of stockholders’ equity and the statements of cash flows for the interim periods but are not necessarily indicative of the results of operations to be anticipated for the full year ending December 31, 2020 or any future period.

These financial statements and accompanying notes should be read in conjunction with the audited consolidated financial statements and accompanying notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 24, 2020 (the “Annual Report”).

Use of Estimates

Use of Estimates

The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Management periodically evaluates such estimates and assumptions for continued reasonableness. In particular, we make estimates with respect to the fair value allocation of multiple performance obligation in revenue recognition, the valuation allowance based on expected credit losses and the collectability of accounts receivable, valuation and estimated useful lives of long-lived assets, fair value of the liability and equity components of the Notes (as defined below), stock-based compensation expense and income taxes. Appropriate adjustments, if any, to the estimates used are made prospectively based upon periodic evaluation. Actual results could differ from those estimates.

Concentration of Credit and Other Risks

Concentration of Credit Risk and Other Risks

Financial instruments that potentially subject the Company to concentrations of credit risk consist of cash and cash equivalents and accounts receivable. The Company maintains its cash in bank deposit accounts that, at times, may exceed federally insured limits. As of September 30, 2020 and December 31, 2019, no single customer represented more than 10% of the balance in accounts receivable. Management considers concentration of credit risk to be minimal with respect to accounts receivable due to the positive historical collection experience of the Company. No single customer represented more than 10% of revenue for the three or nine months ended September 30, 2020 or 2019. The Company does not experience concentration of credit risk in foreign countries as no single foreign country represents more than 10% of the Company’s consolidated revenues or net assets.

Significant Accounting Policies

Significant Accounting Policies

The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes in the Annual Report, most notably Note 2 “Summary of Significant Accounting Policies”. Except for the adoption of ASU 2016-13 described below, there have been no changes to our significant accounting policies described in our Annual Report that have had a material impact on our unaudited condensed consolidated financial statements and related notes.

Recently Adopted Accounting Pronouncements and Recently Issued Accounting Standards Not Yet Adopted

Recently Adopted Accounting Pronouncements

In August 2018, the Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract (ASU 2018-15), which clarifies the accounting for implementation costs in cloud computing arrangements (“CCAs”). ASU 2018-15 is effective for public entities for annual periods, including interim periods within those annual periods beginning after December 15, 2019 and earlier adoption is permitted. We adopted the standard effective January 1, 2020, using the prospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

The Company evaluates whether the CCA includes a license to internal-use software. If the CCA includes a software license, the Company accounts for the software license as an intangible asset. Acquired software licenses are recognized and measured at cost, which includes the present value of the license obligation if the license is to be paid for over time. If the CCA does not include a software license, the Company accounts for the arrangement as a service contract (or hosting arrangement) and hosting costs are generally expensed as incurred.

With the adoption of ASU 2018-15, the Company evaluates upfront costs including implementation, set-up or other costs (collectively, implementation costs) for hosting arrangements under the internal-use software framework. Costs related to preliminary project activities and post implementation activities are expensed as incurred, whereas costs incurred in the development stage are generally capitalized. Capitalized implementation costs are recorded in prepayments and other current assets or other non-current assets and amortized over the expected term of the arrangement, which includes consideration of the non-cancellable contractual term and reasonably certain renewal options. During the nine months ended September 30, 2020, the Company’s capitalized implementation costs related to hosting arrangements were not material.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses (Accounting Standards Codification or ASC 326). This standard requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. The standard replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. The standard also expands the required quantitative and qualitative disclosures surrounding expected credit losses.

On January 1, 2020, we adopted ASC 326 using the modified retrospective transition method, which requires a cumulative adjustment, if applicable, to be recorded to accumulated deficit. In addition, it is important to note that under the modified retrospective transition method, our prior period results were not recast to reflect this standard. We implemented internal controls and key system functionality to enable the preparation of financial information upon adoption.

We recorded a cumulative adjustment in the amount of $0.4 million, net of tax impact, to accumulated deficit as of January 1, 2020. This adoption did not have a material impact on our unaudited condensed consolidated statement of operations or statement of cash flows.

In December 2019, the FASB issued ASU 2019-12, Income Taxes – Simplifying the Accounting for Income Taxes. The guidance removes exceptions to the general principles in Topic 740 for allocating tax expense between financial statement components, accounting basis differences stemming from an ownership change in foreign investments and interim period income tax accounting for year-to-date losses that exceed projected losses. The guidance becomes effective for annual reporting periods beginning after December 15, 2020 and interim periods within those fiscal years with early adoption permitted in the first period of the year this guidance is adopted. We adopted the standard effective January 1, 2020, using the prospective approach except for hybrid tax regimes, which we adopted using the modified retrospective approach. This adoption did not have a material impact on the Company’s unaudited condensed consolidated financial statements.

Recently Issued Accounting Standards Not Yet Adopted

In August 2020, the FASB issued ASU 2020-06, Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity, which simplifies the accounting for certain financial instruments with characteristics of liability and equity, including convertible instruments and contracts in an entity’s own equity. Among other changes, ASU 2020-06 removes from GAAP the liability and equity separation model for convertible instruments with a cash conversion feature, and as a result, after adoption, entities will no longer separately present in equity an embedded conversion feature for such debt. Similarly, the embedded conversion feature will no longer be amortized as interest expense over the life of the instrument. Instead, entities will account for a convertible debt instrument wholly as debt unless (1) a convertible instrument contains features that require bifurcation as a derivative under ASC Topic 815, Derivatives and Hedging, or (2) a convertible debt instrument was issued at a substantial premium. Among other potential impacts, this change is expected to reduce reported interest expense, increase reported net income, and result in a reclassification of certain conversion feature balance sheet amounts from stockholders’ equity to liabilities as it relates to the Company’s convertible senior notes. Additionally, ASU 2020-06 requires the application of the if-converted method to calculate the impact of convertible instruments on diluted earnings per share. ASU 2020-06 is effective for fiscal years beginning after December 15, 2021, with early adoption permitted for fiscal years beginning after December 15, 2020, and can be adopted on either the fully retrospective or modified retrospective basis. The Company is currently evaluating the timing, method of adoption and overall impact of this standard on its consolidated financial statements.

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Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2020

Revenue Recognition [Abstract]

Schedule of Timing of Transfer of Control and Cash Flows

The following table presents the Company’s revenue by timing of revenue recognition to understand the risks of timing of transfer of control and cash flows:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	30,864	$	—	$	—	$	26,825	$	—	$	—
Revenue recognized over time	—		51,004		12,145		—		37,383		11,671
Total revenue	$	30,864	$	51,004	$	12,145	$	26,825	$	37,383	$	11,671

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
	Licenses		Subscription		Services and other		Licenses		Subscription		Services and other
	(In thousands)
Timing of revenue recognition
Revenue recognized at a point in time	$	86,748	$	—	$	—	$	64,827	$	—	$	—
Revenue recognized over time	—		140,807		34,358		—		102,929		31,760
Total revenue	$	86,748	$	140,807	$	34,358	$	64,827	$	102,929	$	31,760

Summary of Contract Balances

A summary of the activity impacting our contract balances during the reporting periods is presented below:

	Contract Acquisition Costs
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	35,152	$	28,043
Additional deferred contract acquisition costs	20,117		9,700
Amortization of deferred contract acquisition costs	(10,127)		(7,346)
Ending Balance	$	45,142	$	30,397

	Deferred Revenue
	Nine Months Ended
	September 30, 2020		September 30, 2019
	(In thousands)
Beginning Balance	$	152,033	$	114,301
Increase, net	7,057		9,537
Ending Balance	$	159,090	$	123,838

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Allowance for Expected Credit Losses (Tables)

9 Months Ended

Sep. 30, 2020

Credit Loss [Abstract]

Schedule of Changes in Allowance for Expected Credit Losses for Financial Assets Measured at Amortized Cost

The following table presents the changes in the allowance for expected credit losses for financial assets measured at amortized cost:

	Accounts Receivable		Contract Assets
	Nine Months Ended
	September 30, 2020
	(In thousands)
Beginning Balance	$	—	$	—
Adoption of ASC 326	407		65
Provision for credit losses, net of recoveries	472		32
Write-offs	(537)		—
Ending Balance	$	342	$	97

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Fair Value Measurements (Tables)

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

Summary of Financial Assets that are Measured at Fair Value on a Recurring Basis

The following tables present the Company’s financial assets that are measured at fair value on a recurring basis:

	As of September 30, 2020
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	2,691	—	—	$	2,691
Total cash equivalents	$	2,691	—	—	$	2,691

	As of December 31, 2019
	Level 1		Level 2	Level 3	Total
	(In thousands)
Assets:
Cash equivalents:
Money market funds	$	364,127	—	—	$	364,127
Total cash equivalents	$	364,127	—	—	$	364,127

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Business Combinations (Tables)

9 Months Ended

Sep. 30, 2020

Orkus

Business Acquisition [Line Items]

Summary of Final Purchase Price Allocation

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	—
Prepayments and other current assets	34
Right-of-use assets	90
Goodwill	7,637
Intangible assets	9,760
Accounts payable	(21)
Accrued expenses and other liabilities	(133)
Deferred tax liability - non-current	(861)
Total fair value of assets acquired and liabilities assumed	$	16,506

Summary of Estimated Fair Values and Useful Lives of Identifiable Intangible Assets Acquired

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	9,760	5

Overwatch.ID

Business Acquisition [Line Items]

Summary of Final Purchase Price Allocation

The following table summarizes the final purchase price allocation as of the date of acquisition:

	As of
	October 15, 2019
	(In thousands)
Cash and cash equivalents	$	45
Accounts receivable	66
Prepayments and other current assets	103
Deferred tax asset - non-current	687
Right-of-use assets	175
Goodwill	14,107
Intangible assets	6,610
Accounts payable	(256)
Accrued expenses and other liabilities	(185)
Deferred revenue	(466)
Total fair value of assets acquired and liabilities assumed	$	20,886

Summary of Estimated Fair Values and Useful Lives of Identifiable Intangible Assets Acquired

The following table presents the estimated fair values and useful lives of the identifiable intangible assets acquired:

	Amount		Estimated Useful Life
	(In thousands)		(In years)
Developed technology	$	6,610	5

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Goodwill and Intangible Assets (Tables)

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill Activity

The following table reflects goodwill activity for the nine months ended September 30, 2020:

	(In thousands)
Balance, December 31, 2019	$	241,051
Measurement period adjustments	70
Balance, September 30, 2020	$	241,121

Schedule of Cost and Amortization of Intangible Assets

Total cost and amortization of intangible assets are comprised of the following:

		As of
	Weighted Average Useful Life	September 30, 2020		December 31, 2019
Intangible assets, net	(In years)	(In thousands)
Customer lists	15	$	42,500	$	42,500
Developed technology	8.9	58,370		58,440
Trade names and trademarks	17	24,500		24,500
Other intangible assets	4.8	3,689		3,689
Total intangible assets		129,059		129,129
Less: Accumulated amortization		(56,992)		(47,478)
Total intangible assets, net		$	72,067	$	81,651

Summary of Amortization Expense

Amortization expense for the following periods is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - licenses	$	1,007	$	1,008	$	3,023	$	3,024
Cost of revenue - subscription	921		96		2,742		288
Research and development	162		159		543		477
Sales and marketing	1,069		1,068		3,206		3,204
Total amortization expense	$	3,159	$	2,331	$	9,514	$	6,993

Schedule of Estimated Future Amortization Expense of Intangible Assets

The total estimated future amortization expense of these intangible assets as of September 30, 2020 is as follows:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	3,153
2021	12,585
2022	12,247
2023	11,744
2024	9,412
Thereafter	22,926
Total amortization expense	$	72,067

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Commitments and Contingencies (Tables)

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

Summary of Future Minimum Lease Payments

The undiscounted annual future minimum lease payments are summarized by year in the table below:

Year Ending December 31,	(In thousands)
2020 (except the nine months ended September 30)	$	1,416
2021	5,832
2022	5,734
2023	5,264
2024	4,951
Thereafter	22,283
Total minimum lease payments	45,480
Less: interest	(6,939)
Total present value of operating lease liabilities	$	38,541
Current operating lease liabilities	$	4,314
Long-term operating lease liabilities	34,227
Total operating lease liabilities	$	38,541

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Convertible Senior Notes and Capped Call Transactions (Tables)

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Summary of Net Carrying Amount of Liability and Equity Components of Notes

The net carrying amount of the liability and equity components of the Notes for the periods presented is as follows:

	As of
	September 30, 2020		December 31, 2019
	(In thousands)
Liability component
Principal	$	400,000	$	400,000
Unamortized discount	(72,417)		(84,542)
Unamortized issuance costs	(5,396)		(6,407)
Net carrying amount	$	322,187	$	309,051
Equity component, net of issuance costs	$	86,764	$	86,764

Summary of Interest Expense Recognized Related to Notes

The interest expense recognized related to the Notes for the periods presented is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Contractual interest expense	$	125	$	8	$	375	$	8
Amortization of debt discount	4,094		261		12,125		261
Amortization of debt issuance costs	337		22		1,011		22
Total	$	4,556	$	291	$	13,511	$	291

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Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2020

Share-based Payment Arrangement [Abstract]

Summary of Fair Value of Stock Options Estimated by Using Assumptions

The fair value for the Company’s stock options granted and Employee Stock Purchase Plan (the "ESPP") purchase rights, as discussed further below, during the periods presented were estimated at grant date using a Black Scholes option-pricing model using the following weighted average assumptions:

	Stock Options		ESPP
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
Expected dividend rate	0%	0%	0%	0%
Expected volatility	50% - 56.2%	38.8% - 39.8%	48.1% - 56.2%	39.8% - 46.0%
Risk-free interest rate	0.36% - 1.53%	1.39% - 2.59%	0.18% - 1.57%	2.29% -2.44%
Expected term (in years)	6.25	6.25	0.50	0.42 - 0.50

Summary of Stock Option Activity

The following table summarizes stock option activity for the nine months ended September 30, 2020:

	Number of Options	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	2,786	$	13.67	7.7	$	31,489
Granted	617	$	25.30
Exercised	(648)	$	7.57
Forfeited	(230)	$	20.42
Balances at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and expected to vest at September 30, 2020	2,525	$	17.47	7.8	$	55,819
Options vested and exercisable at September 30, 2020	1,048	$	11.07	6.7	$	29,870

Summary of Restricted Stock Unit Activity

The following table summarizes the RSU activity for the Company for the nine months ended September 30, 2020:

	Number of Shares	Weighted Average Grant Date Fair Value		Weighted Average Remaining Contractual Term	Aggregate Intrinsic Value
	(In thousands)	(Per share)		(Years)	(In thousands)
Balances at December 31, 2019	1,881	$	23.08	1.6	$	44,386
Granted	2,051	$	23.48
Vested	(399)	$	25.50
Forfeited	(216)	$	23.29
Balances at September 30, 2020	3,317	$	23.03	1.5	$	131,260
Units expected to vest at September 30, 2020	3,317	$	23.03	1.5	$	131,260

Summary of Stock-Based Compensation Expense By Underlying Equity Instrument

A summary of the Company’s stock-based compensation expense, which includes stock options, incentive units, RSUs and ESPP, is presented below:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Stock options	$	1,479	$	1,232	$	4,307	$	3,868
Incentive units	—		—		—		351
RSUs	5,654		2,819		15,113		8,176
ESPP	705		438		1,759		1,703
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

Summary of Stock-Based Compensation Expense

A summary of the Company’s stock-based compensation expense as recognized on the unaudited condensed consolidated statements of operations is as follows:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
Cost of revenue - subscription	$	485	$	286	$	1,270	$	830
Cost of revenue - services and other	550		337		1,368		1,066
Research and development	1,712		820		4,700		2,653
General and administrative	1,944		1,710		4,896		4,725
Sales and marketing	3,147		1,336		8,945		4,824
Total stock-based compensation expense	$	7,838	$	4,489	$	21,179	$	14,098

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Net Income (Loss) Per Share (Tables)

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

Schedule of Calculation of Basic and Diluted Net Income (Loss) Per Share

The following table sets forth the calculation of basic and diluted net income (loss) per share for the periods presented:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands, except per share data)
Numerator
Net income (loss)	$	(676)	$	3,668	$	(6,051)	$	(13,919)
Denominator
Weighted average shares outstanding
Basic	90,764		89,143		90,320		88,739
Diluted	90,764		90,808		90,320		88,739
Net income (loss) per share
Basic	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)
Diluted	$	(0.01)	$	0.04	$	(0.07)	$	(0.16)

Schedule​ of Antidilutive ​Securities ​Excluded ​From ​Computation of Earnings ​Per ​Share

The following weighted average outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss) per share for the periods presented because their effect would have been anti-dilutive:

	Three Months Ended		Nine Months Ended
	September 30, 2020	September 30, 2019	September 30, 2020	September 30, 2019
	(in thousands)
Stock options to purchase common stock	2,599	907	2,827	3,062
RSUs issued and outstanding	3,296	969	2,953	1,855
ESPP	210	—	136	67
Convertible senior notes	2,558	—	—	—
Total	8,663	1,876	5,916	4,984

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Segment and Geographic Information (Tables)

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Summary of Consolidated Total Revenue by Geography

The following are a summary of consolidated revenues within geographic areas:

	Three Months Ended				Nine Months Ended
	September 30, 2020		September 30, 2019		September 30, 2020		September 30, 2019
	(In thousands)
United States	$	67,917	$	56,071	$	191,613	$	142,030
EMEA (1)	16,329		12,499		43,104		38,768
Rest of the World (1)	9,767		7,309		27,196		18,718
Total revenue	$	94,013	$	75,879	$	261,913	$	199,516

(1)    No single country outside of the United States represented more than 10% of our revenue.

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Description of Business and Summary of Significant Accounting Policies - Additional Information (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019	Jun. 30, 2020	Jan. 01, 2020	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2018
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Date of incorporation	Aug. 08, 2014
Entity Incorporation, State or Country Code	DE
Accounting Standards Update [Extensible List]		us-gaap:AccountingStandardsUpdate201613Member
Shareholders' equity, ending balance	$ (456,840)	$ (434,127)	$ (447,771)		$ (421,141)	$ (374,474)	$ (377,693)
Retained earnings (accumulated deficit)
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Shareholders' equity, ending balance	$ 14,699	8,289	$ 14,023		$ 13,708	$ 17,376	$ (211)
Cumulative Effect, Period of Adoption, Adjustment
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Shareholders' equity, ending balance		359
Cumulative Effect, Period of Adoption, Adjustment | Retained earnings (accumulated deficit)
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Shareholders' equity, ending balance		$ 359		$ 400

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Revenue Recognition - Schedule of Timing of Transfer of Control and Cash Flows (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregation of Revenue [Line Items]
Total revenue	$ 94,013	$ 75,879	$ 261,913	$ 199,516
Licenses
Disaggregation of Revenue [Line Items]
Total revenue	30,864	26,825	86,748	64,827
Subscription
Disaggregation of Revenue [Line Items]
Total revenue	51,004	37,383	140,807	102,929
Services and other
Disaggregation of Revenue [Line Items]
Total revenue	12,145	11,671	34,358	31,760
Revenue recognized at a point in time | Licenses
Disaggregation of Revenue [Line Items]
Total revenue	30,864	26,825	86,748	64,827
Revenue recognized over time | Subscription
Disaggregation of Revenue [Line Items]
Total revenue	51,004	37,383	140,807	102,929
Revenue recognized over time | Services and other
Disaggregation of Revenue [Line Items]
Total revenue	$ 12,145	$ 11,671	$ 34,358	$ 31,760

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Revenue Recognition - Summary of Activity Impacting Contract Balances (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Capitalized Contract Cost [Roll Forward]
Contract acquisition costs, beginning balance	$ 35,152	$ 28,043
Additional deferred contract acquisition costs	20,117	9,700
Amortization of deferred contract acquisition costs	(10,127)	(7,346)
Contract acquisition costs, ending balance	$ 45,142	$ 30,397

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Revenue Recognition - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Disaggregation of Revenue [Line Items]
Impairment losses recognized on contract assets			$ 0	$ 0
Revenue recognized that was previously deferred	$ 54,000,000.0	$ 47,200,000	122,300,000	94,400,000
Contract asset, reclassified to receivable			4,000,000.0	$ 2,500,000
Revenue expected to recognize	273,100,000		273,100,000
Deferred Contract Costs Expected To Be Amortized Within Next 12 Months
Disaggregation of Revenue [Line Items]
Deferred contract or customer acquisition costs	$ 13,500,000		$ 13,500,000		$ 10,900,000

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Revenue Recognition - Summary of Contract Balances With Deferred Revenue Current and NonCurrent (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Contract With Customer, Liability [Roll Forward]
Deferred revenue, beginning balance	$ 152,033	$ 114,301
Increase, net	7,057	9,537
Deferred revenue, ending balance	$ 159,090	$ 123,838

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Revenue Recognition - Additional Information (Details1) $ in Millions	Sep. 30, 2020 USD ($)
Disaggregation of Revenue [Line Items]
Revenue expected to recognize	$ 273.1
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2020-10-01
Disaggregation of Revenue [Line Items]
Revenue expected to recognize	$ 167.2
Remaining performance obligations, expected timing of satisfaction, period	12 months

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Allowance for Expected Credit Losses - Summary of Changes in Allowance for Expected Credit Losses for Financial Assets Measured at Amortized Cost (Details) - USD ($) $ in Thousands	9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Provision for credit losses, net of recoveries	$ 435	$ 183
Contract with Customer, Asset, Allowance for Credit Loss [Roll Forward]
Accounting Standards Update [Extensible List]			us-gaap:AccountingStandardsUpdate201613Member
Accounts Receivable
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning Balance	0
Provision for credit losses, net of recoveries	472
Write-offs	(537)
Ending Balance	342		$ 0
Contract Assets
Contract with Customer, Asset, Allowance for Credit Loss [Roll Forward]
Beginning Balance	0
Provision for credit losses, net of recoveries	32
Write-offs	0
Ending Balance	97		0
Cumulative Effect, Period of Adoption, Adjustment | Accounts Receivable
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning Balance	407
Ending Balance			407
Cumulative Effect, Period of Adoption, Adjustment | Contract Assets
Contract with Customer, Asset, Allowance for Credit Loss [Roll Forward]
Beginning Balance	$ 65
Ending Balance			$ 65

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Fair Value Measurements - Summary of Financial Assets that are Measured at Fair Value on a Recurring Basis (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Assets:
Total cash equivalents	$ 2,691	$ 364,127
Level 1
Assets:
Total cash equivalents	2,691	364,127
Money market funds
Assets:
Total cash equivalents	2,691	364,127
Money market funds | Level 1
Assets:
Total cash equivalents	$ 2,691	$ 364,127

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Business Combinations - Additional Information (Details) - USD ($) $ in Millions	Oct. 15, 2019	Sep. 30, 2020	Dec. 31, 2019
Orkus
Business Acquisition [Line Items]
Acquisition date	Oct. 15, 2019
Percentage of equity interest acquired	100.00%
Business combination, consideration paid	$ 16.5
Business combination, holdback amount	$ 2.0
Business combination, indemnification period	12 months and 24 months
Orkus | Accrued Expenses and Other Liabilities
Business Acquisition [Line Items]
Business combination, contingent consideration, liability, current		$ 1.0	$ 1.0
Orkus | Other Noncurrent Liabilities
Business Acquisition [Line Items]
Business combination, contingent consideration, liability, noncurrent		1.0	1.0
Overwatch.ID
Business Acquisition [Line Items]
Acquisition date	Oct. 15, 2019
Percentage of equity interest acquired	100.00%
Business combination, consideration paid	$ 20.9
Business combination, holdback amount	$ 3.0
Business combination, indemnification period	12 months and 18 months
Overwatch.ID | Accrued Expenses and Other Liabilities
Business Acquisition [Line Items]
Business combination, contingent consideration, liability, current		$ 3.0	1.5
Overwatch.ID | Other Noncurrent Liabilities
Business Acquisition [Line Items]
Business combination, contingent consideration, liability, noncurrent			$ 1.5

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Business Combinations - Summary of Final Purchase Price Allocation (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019	Oct. 15, 2019
Business Acquisition [Line Items]
Goodwill	$ 241,121	$ 241,051
Orkus
Business Acquisition [Line Items]
Cash and cash equivalents			$ 0
Prepayments and other current assets			34
Right-of-use assets			90
Goodwill			7,637
Intangible assets			9,760
Accounts payable			(21)
Accrued expenses and other liabilities			(133)
Deferred tax liability - non-current			(861)
Total fair value of assets acquired and liabilities assumed			16,506
Overwatch.ID
Business Acquisition [Line Items]
Cash and cash equivalents			45
Accounts receivable			66
Prepayments and other current assets			103
Deferred tax asset - non-current			687
Right-of-use assets			175
Goodwill			14,107
Intangible assets			6,610
Accounts payable			(256)
Accrued expenses and other liabilities			(185)
Deferred revenue			(466)
Total fair value of assets acquired and liabilities assumed			$ 20,886

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Business Combinations - Summary of Estimated Fair Values and Useful Lives of Identifiable Intangible Assets Acquired (Details) $ in Thousands	Oct. 15, 2019 USD ($)
Orkus
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets	$ 9,760
Overwatch.ID
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets	6,610
Developed technology | Orkus
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets	$ 9,760
Estimated Useful Life	5 years
Developed technology | Overwatch.ID
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets	$ 6,610
Estimated Useful Life	5 years

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Goodwill and Intangible Assets - Schedule of Goodwill Activity (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2020 USD ($)
Goodwill [Roll Forward]
Goodwill, beginning balance	$ 241,051
Measurement period adjustments	70
Goodwill, ending balance	$ 241,121

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Goodwill and Intangible Assets - Additional Information (Details) - USD ($)	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Impairment of goodwill	$ 0	$ 0
Impairment of intangible assets	$ 0	$ 0

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Goodwill and Intangible Assets - Schedule of Cost and Amortization of Intangible Assets (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]
Intangible assets, gross	$ 129,059	$ 129,129
Less: Accumulated amortization	(56,992)	(47,478)
Total intangible assets, net	$ 72,067	81,651
Customer lists
Finite-Lived Intangible Assets [Line Items]
Weighted Average Useful Life	15 years
Intangible assets, gross	$ 42,500	42,500
Developed technology
Finite-Lived Intangible Assets [Line Items]
Weighted Average Useful Life	8 years 10 months 24 days
Intangible assets, gross	$ 58,370	58,440
Trade names and trademarks
Finite-Lived Intangible Assets [Line Items]
Weighted Average Useful Life	17 years
Intangible assets, gross	$ 24,500	24,500
Other intangible assets
Finite-Lived Intangible Assets [Line Items]
Weighted Average Useful Life	4 years 9 months 18 days
Intangible assets, gross	$ 3,689	$ 3,689

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Goodwill and Intangible Assets - Summary of Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 3,159	$ 2,331	$ 9,514	$ 6,993
Cost of revenue - licenses
Finite-Lived Intangible Assets [Line Items]
Total amortization expense	1,007	1,008	3,023	3,024
Cost of revenue - subscription
Finite-Lived Intangible Assets [Line Items]
Total amortization expense	921	96	2,742	288
Research and development
Finite-Lived Intangible Assets [Line Items]
Total amortization expense	162	159	543	477
Sales and marketing
Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 1,069	$ 1,068	$ 3,206	$ 3,204

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Goodwill and Intangible Assets - Schedule of Estimated Future Amortization Expense of Intangible Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
2020 (except the nine months ended September 30)	$ 3,153
2021	12,585
2022	12,247
2023	11,744
2024	9,412
Thereafter	22,926
Total intangible assets, net	$ 72,067	$ 81,651

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Commitments and Contingencies - Additional Information (Details) - USD ($)	Sep. 30, 2020	Dec. 31, 2019
Commitments And Contingencies Disclosure [Line Items]
Financing leases	$ 0
Standby Letter of Credit
Commitments And Contingencies Disclosure [Line Items]
Cash collateral	$ 6,000,000.0	$ 6,000,000.0
Minimum
Commitments And Contingencies Disclosure [Line Items]
Remaining lease terms	1 year
Maximum
Commitments And Contingencies Disclosure [Line Items]
Remaining lease terms	9 years

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Commitments and Contingencies - Summary of Future Minimum Lease Payments (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Leases [Abstract]
2020 (except the nine months ended September 30)	$ 1,416
2021	5,832
2022	5,734
2023	5,264
2024	4,951
Thereafter	22,283
Total minimum lease payments	45,480
Less: interest	(6,939)
Total present value of operating lease liabilities	38,541
Current operating lease liabilities	4,314
Long-term operating lease liabilities	$ 34,227	$ 38,035

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Credit Agreement - Additional Information (Details)	9 Months Ended
	Sep. 30, 2020 USD ($)	Dec. 31, 2019 USD ($)	Mar. 11, 2019 USD ($)
Line of Credit Facility [Line Items]
Credit agreement mature date	Mar. 11, 2024
Revolving Credit Facility | Line of Credit
Line of Credit Facility [Line Items]
Line of credit maximum borrowing capacity	$ 75,000,000.0		$ 150,000,000.0
Senior secured net leverage ratio	3.50
Line of credit outstanding balance	$ 0	$ 0
Total debt issuance costs	$ 800,000
Revolving Credit Facility | Minimum | Line of Credit
Line of Credit Facility [Line Items]
Payment of unused commitment fee under credit agreement based on senior secured net leverage ratio	0.20%
Revolving Credit Facility | Maximum | Line of Credit
Line of Credit Facility [Line Items]
Payment of unused commitment fee under credit agreement based on senior secured net leverage ratio	0.30%
Letter of Credit | Line of Credit
Line of Credit Facility [Line Items]
Line of credit maximum borrowing capacity	$ 15,000,000.0

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Convertible Senior Notes and Capped Call Transactions - Additional Information (Details) $ / shares in Units, shares in Millions	1 Months Ended	9 Months Ended
	Sep. 30, 2019 USD ($) $ / shares shares	Sep. 30, 2020 USD ($) Day $ / shares	Dec. 31, 2019 USD ($)
Debt Instrument [Line Items]
Debt instrument, conversion price (in dollars per share) | $ / shares		$ 28.42
Capped Call Transactions
Debt Instrument [Line Items]
Payments for purchase of capped calls	$ 37,100,000
Estimated fair values of debt instrument | shares	14.1
Strike price (in USD per share) | $ / shares	$ 28.42
Cap price per share (in USD per share) | $ / shares	$ 41.34
Convertible Senior Notes due 2024
Debt Instrument [Line Items]
Debt instrument principal amount	$ 400,000,000.0	$ 400,000,000	$ 400,000,000
Debt instrument interest rate	0.125%	0.125%
Net proceeds from the offering	$ 391,200,000
Payments for purchase of capped calls	$ 37,100,000
Debt instrument maturity date		Sep. 15, 2024
Number of trading days for convertible debt | Day		20
Number of consecutive trading days for convertible debt | Day		30
Percentage of stock price trigger for convertible debt		130.00%
Number of business days for convertible debt | Day		5
Measurement period for convertible debt | Day		5
Percentage of stock price trigger in measurement period		98.00%
Debt instrument, redemption price, percentage		100.00%
Carrying amount of equity components in debt conversion		$ 88,800,000
Debt instrument remaining life		48 months
Estimated fair values of debt instrument		$ 610,300,000
Debt instrument, convertible, conversion trading price		100
Convertible Senior Notes due 2024 | Liability Component
Debt Instrument [Line Items]
Debt issuance costs		$ 6,800,000
Effective interest rate percentage		5.25%
Convertible Senior Notes due 2024 | Equity Component
Debt Instrument [Line Items]
Debt issuance costs		$ 2,000,000.0
Convertible Senior Notes due 2024 | Common Stock
Debt Instrument [Line Items]
Initial conversion ratio		35.1849
Debt instrument, conversion price (in dollars per share) | $ / shares		$ 28.42

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Convertible Senior Notes and Capped Call Transactions - Summary of Net Carrying Amount of Liability and Equity Components of Notes (Details) - USD ($)	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019
Debt Instrument [Line Items]
Net carrying amount	$ 322,187,000	$ 0
Net carrying amount	0	309,051,000
Convertible Senior Notes due 2024
Debt Instrument [Line Items]
Debt instrument principal amount	400,000,000	400,000,000	$ 400,000,000.0
Unamortized discount	(72,417,000)	(84,542,000)
Unamortized issuance costs	(5,396,000)	(6,407,000)
Net carrying amount	322,187,000
Net carrying amount		309,051,000
Equity component, net of issuance costs	$ 86,764,000	$ 86,764,000

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Convertible Senior Notes and Capped Call Transactions - Summary of Interest Expense Recognized Related to Notes (Details) - Convertible Senior Notes due 2024 - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Interest Expense Debt [Line Items]
Contractual interest expense	$ 125	$ 8	$ 375	$ 8
Amortization of debt discount	4,094	261	12,125	261
Amortization of debt issuance costs	337	22	1,011	22
Total	$ 4,556	$ 291	$ 13,511	$ 291

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Stock-Based Compensation - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended			9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2015
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average grant date fair value (in USD per share)				$ 17.27	$ 11.48
Total fair value of shares vested	$ 1,100	$ 800		$ 4,800	$ 3,700
Total unrecognized compensation expense related to non-vested stock options granted	14,100			$ 14,100
Unrecognized compensation expense, weighted-average period of recognition				2 years 6 months
Stock-based compensation expense	$ 7,838	4,489		$ 21,179	$ 14,098
Shares of common stock issued and distributed (in shares)				200,000	200,000
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock reserve for issuance (in shares)	1,800,000			1,800,000
Stock-based compensation expense	$ 705	438		$ 1,759	$ 1,703
Increase in common stock reserved (in shares)				900,000
Shares available for issuance under ESPP Plan (in shares)	2,800,000			2,800,000
2015 Stock Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock reserve for issuance (in shares)						250,000
2015 Stock Option and Grant Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares available for issuance (in shares)	600,000			600,000
2017 Long Term Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock reserve for issuance (in shares)	17,700,000			17,700,000
Vesting period				4 years
Shares available for issuance (in shares)	11,100,000			11,100,000
Shares of common stock options granted (in shares)				4,400,000
Incentive units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vested (in shares)			700,000
Weighted-average exercise price, vested (in USD per share)			$ 0.05
Granted (in shares)				0
Stock-based compensation expense	$ 0	$ 0		$ 0	$ 351
Maximum | 2015 Stock Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares available for issuance (in shares)	100,000			100,000
Incentive Stock Options and Nonqualified Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock reserve for issuance (in shares)						5,000,000.0
Expiration period						10 years
Incentive Stock Options and Nonqualified Stock Options | Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period						4 years
Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock reserve for issuance (in shares)						500,000
Total unrecognized compensation expense related to non-vested stock options granted	$ 63,300			$ 63,300
Unrecognized compensation expense, weighted-average period of recognition				2 years 10 months 24 days
Vested (in shares)				399,000
Granted (in shares)				2,051,000

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Stock-Based Compensation - Summary of Fair Value of Stock Options Estimated by Using Assumptions (Details)	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected dividend rate	0.00%	0.00%
Expected volatility, minimum	50.00%	38.80%
Expected volatility, maximum	56.20%	39.80%
Risk-free interest rate, minimum	0.36%	1.39%
Risk-free interest rate, maximum	1.53%	2.59%
Expected term (in years)	6 years 3 months	6 years 3 months
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected dividend rate	0.00%	0.00%
Expected volatility, minimum	48.10%	39.80%
Expected volatility, maximum	56.20%	46.00%
Risk-free interest rate, minimum	0.18%	2.29%
Risk-free interest rate, maximum	1.57%	2.44%
Expected term (in years)	6 months
ESPP | Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)		5 months 1 day
ESPP | Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)		6 months

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Stock-Based Compensation - Summary of Stock Options Activity (Details) - Stock Options $ / shares in Units, shares in Thousands, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020 USD ($) $ / shares shares	Dec. 31, 2019 USD ($) $ / shares shares
Number of Options
Beginning balance (in shares) | shares	2,786
Granted (in shares) | shares	617
Exercised (in shares) | shares	(648)
Forfeited (in shares) | shares	(230)
Ending balance (in shares) | shares	2,525	2,786
Options vested and expected to vest (in shares) | shares	2,525
Options vested and exercisable (in shares) | shares	1,048
Weighted Average Exercise Price
Weighted average exercise price, beginning balance (in USD per share) | $ / shares	$ 13.67
Weighted average exercise price, granted (in USD per share) | $ / shares	25.30
Weighted average exercise price, exercised (in USD per share) | $ / shares	7.57
Weighted average exercise price, forfeited (in USD per share) | $ / shares	20.42
Weighted average exercise price, ending balance (in USD per share) | $ / shares	17.47	$ 13.67
Weighted average exercise price, options vested and expected to vest (in USD per share) | $ / shares	17.47
Weighted average exercise price, options vested and exercisable (in USD per share) | $ / shares	$ 11.07
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Weighted average remaining contractual term (years)	7 years 9 months 18 days	7 years 8 months 12 days
Weighted average remaining contractual term (years), options vested and expected to vest	7 years 9 months 18 days
Weighted average remaining contractual term (years), options vested and exercisable	6 years 8 months 12 days
Aggregate intrinsic value | $	$ 55,819	$ 31,489
Aggregate intrinsic value, options vested and expected to vest | $	55,819
Aggregate intrinsic value, options vested and exercisable | $	$ 29,870

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Stock-Based Compensation - Summary of Restricted Stock Unit Activity (Detail) - Restricted Stock Units - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Number of Shares
Beginning balance (in shares)	1,881
Granted (in shares)	2,051
Vested (in shares)	(399)
Forfeited (in shares)	(216)
Ending balance (in shares)	3,317	1,881
Units expected to vest at period end (in shares)	3,317
Weighted Average Grant Date Fair Value
Weighted average grant date fair value, beginning balance (in USD per share)	$ 23.08
Weighted average grant date fair value, granted (in USD per share)	23.48
Weighted average grant date fair value, vested (in USD per share)	25.50
Weighted average grant date fair value, forfeited (in USD per share)	23.29
Weighted average grant date fair value, ending balance (in USD per share)	23.03	$ 23.08
Weighted average grant date fair value, units expected to vest (in USD per share)	$ 23.03
Weighted Average Remaining Contractual Term
Weighted average remaining contractual term, balance	1 year 6 months	1 year 7 months 6 days
Weighted average remaining contractual term (years), units expected to vest	1 year 6 months
Aggregate Intrinsic Value
Aggregate intrinsic value, balance	$ 131,260	$ 44,386
Aggregate intrinsic value, units expected to vest	$ 131,260

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Stock-Based Compensation - Summary of Stock-Based Compensation Expense By Underlying Equity Instrument (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 7,838	$ 4,489	$ 21,179	$ 14,098
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	705	438	1,759	1,703
Incentive units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	0	0	0	351
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	1,479	1,232	4,307	3,868
RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 5,654	$ 2,819	$ 15,113	$ 8,176

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Stock-Based Compensation - Summary of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 7,838	$ 4,489	$ 21,179	$ 14,098
Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	485	286	1,270	830
Services and other
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	550	337	1,368	1,066
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	1,712	820	4,700	2,653
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	1,944	1,710	4,896	4,725
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 3,147	$ 1,336	$ 8,945	$ 4,824

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Income Taxes - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Tax Examination [Line Items]
Effective income tax rate	78.30%	(249.30%)	28.50%	13.90%
Interest or penalties expense			$ 0	$ 0
U.S. Federal
Income Tax Examination [Line Items]
Income tax examination description			no longer subject to U.S. federal income tax examinations for years before 2016
Foreign Tax Authority
Income Tax Examination [Line Items]
Income tax examination description			no longer subject to state, local and foreign income tax examinations by tax authorities for years before 2015

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Net Income (Loss) Per Share - Schedule of Calculation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Numerator
Net income (loss)	$ (676)	$ 3,668	$ (6,051)	$ (13,919)
Denominator
Weighted average shares outstanding, Basic (in shares)	90,764	89,143	90,320	88,739
Weighted average shares outstanding, Diluted (in shares)	90,764	90,808	90,320	88,739
Net income (loss) per share
Basic (in dollars per share)	$ (0.01)	$ 0.04	$ (0.07)	$ (0.16)
Diluted (in dollars per share)	$ (0.01)	$ 0.04	$ (0.07)	$ (0.16)

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Net Income (Loss) Per Share - Schedule of Antidilutive Securities Excluded From Computation of Earnings Per Share (Details) - shares shares in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Weighted average outstanding shares of common stock equivalents excluded from the computation of diluted net income (loss) per share (in shares)	8,663	1,876	5,916	4,984
Stock Options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Weighted average outstanding shares of common stock equivalents excluded from the computation of diluted net income (loss) per share (in shares)	2,599	907	2,827	3,062
Restricted Stock Units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Weighted average outstanding shares of common stock equivalents excluded from the computation of diluted net income (loss) per share (in shares)	3,296	969	2,953	1,855
ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Weighted average outstanding shares of common stock equivalents excluded from the computation of diluted net income (loss) per share (in shares)	210	0	136	67
Convertible senior notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Weighted average outstanding shares of common stock equivalents excluded from the computation of diluted net income (loss) per share (in shares)	2,558	0	0	0

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Net Income (Loss) Per Share - Additional Information (Details) shares in Millions	9 Months Ended
	Sep. 30, 2020 $ / shares shares
Earnings Per Share [Abstract]
Conversion spread | shares	14.1
Debt instrument, conversion price (in dollars per share) | $ / shares	$ 28.42

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Segment and Geographic Information - Additional Information (Details)	9 Months Ended
	Sep. 30, 2020 Segment
Segment Reporting [Abstract]
Number of reportable segments	1

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Segment and Geographic Information - Summary of Consolidated Total Revenue by Geography (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenue	$ 94,013	$ 75,879	$ 261,913	$ 199,516
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenue	67,917	56,071	191,613	142,030
EMEA
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenue	16,329	12,499	43,104	38,768
Rest of the World
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenue	$ 9,767	$ 7,309	$ 27,196	$ 18,718