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Restatement of Previously Issued Financial Statements (Details) - USD ($)
1 Months Ended 3 Months Ended 6 Months Ended 9 Months Ended 12 Months Ended
Mar. 26, 2020
Jan. 30, 2020
Sep. 21, 2017
Jul. 31, 2019
Apr. 30, 2018
Mar. 31, 2020
Dec. 31, 2019
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
Sep. 30, 2018
Jun. 30, 2018
Mar. 31, 2018
Dec. 31, 2019
Jun. 30, 2019
Jun. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Restatement of Previously Issued Financial Statements                                            
Revenue             $ 393,586,000 $ 373,545,000 $ 390,849,000 $ 404,357,000 $ 399,643,000 $ 383,030,000 $ 410,382,000 $ 393,167,000   $ 795,206,000 $ 803,549,000 $ 1,168,751,000 $ 1,186,579,000 $ 1,562,337,000 $ 1,586,222,000 $ 1,145,891,000
Cost of revenue             314,858,000 295,445,000 303,831,000 310,601,000 306,654,000 296,685,000 315,167,000 294,897,000   614,432,000 610,064,000 909,877,000 906,749,000 1,224,735,000 1,213,403,000 827,544,000
(Understatement) / overstatement of loss             $ (302,131,000) $ (135,058,000) $ (36,833,000) $ (27,452,000) $ (83,071,000) $ (29,539,000) $ (28,890,000) $ (19,953,000)   (64,285,000) (48,842,000) (199,343,000) (78,382,000) $ (501,474,000) $ (161,453,000) $ (270,552,000)
(Understatement) / overstatement of loss per share             $ (2.09) $ (0.91) $ (0.29) $ (0.23) $ (0.59) $ (0.20) $ (0.21) $ (0.17)           $ (3.52) $ (1.17) $ (2.18)
Related party expense             $ 1,742,000 $ 1,430,000 $ 5,331,000 $ 998,000 $ 3,664,000 $ 775,000 $ 6,783,000 $ 1,181,000   6,329,000 7,964,000 7,759,000 8,739,000 $ 9,501,000 $ 12,403,000 $ 33,431,000
Increase (Decrease) in Prepaid Expense and Other Assets                   632,000       5,567,000   (1,260,000) 1,603,000 (2,377,000) 5,770,000 4,825,000 2,820,000 (1,029,000)
(Overstatement) / understatement of intangible assets, net             342,443,000 357,114,000 372,004,000 383,680,000 395,020,000 384,895,000 405,457,000 424,251,000 $ 342,443,000 372,004,000 405,457,000 357,114,000 384,895,000 342,443,000 395,020,000  
Retained earnings             (1,211,508,000) (907,422,000) (776,134,000) (734,563,000) (702,392,000) (615,058,000) (586,253,000) (555,744,000) (1,211,508,000) (776,134,000) (586,253,000) (907,422,000) (615,058,000) (1,211,508,000) (702,392,000)  
Increase in pension liabilities             25,681,000 28,850,000 27,141,000 27,730,000 27,641,000 32,887,000 32,967,000 28,540,000 25,681,000 27,141,000 32,967,000 28,850,000 32,887,000 25,681,000 27,641,000  
Increase in interest expense             $ (43,216,000) (40,573,000) (39,959,000) (39,701,000) (38,999,000) (39,087,000) (39,229,000) (38,676,000)   (79,660,000) (77,905,000) (120,235,000) (116,992,000) (163,449,000) (155,991,000) (129,676,000)
Increase/ (decrease) to net cash flows provided investing activities                   (7,444,000)       (7,047,000)   (18,059,000) (15,490,000) (20,511,000) (22,575,000) (25,182,000) (58,752,000) (441,382,000)
Increase/ (decrease) to net cash flows provided by financing activities                   19,530,000       (13,413,000)   12,358,000 (23,330,000) 39,268,000 (1,321,000) 59,139,000 (2,605,000) 436,413,000
Increase/ (decrease) to net cash flows provided operating activities                   (42,648,000)       (21,653,000)   (14,838,000) 44,612,000 (47,357,000) (7,391,000) (63,851,000) 23,600,000 51,777,000
ASU 2016-15                                            
Restatement of Previously Issued Financial Statements                                            
Increase/ (decrease) to net cash flows provided by financing activities                                           (34,500,000)
Increase/ (decrease) to net cash flows provided operating activities                                           34,500,000
Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Revenue               628,000 689,000 592,000           1,282,000   1,910,000       (6,433,000)
Cost of revenue               4,223,000 5,825,000 3,719,000 462,000 749,000 1,213,000 1,105,000   9,544,000 2,318,000 13,767,000 3,067,000   3,529,000 (1,599,000)
(Understatement) / overstatement of loss               2,138,000 (7,425,000) (2,265,000) (2,166,000) 134,000 (5,327,000) 16,000   (9,689,000) (5,311,000) (7,553,000) (5,177,000)   $ (7,343,000) $ (6,021,000)
(Understatement) / overstatement of loss per share                                         $ (0.08) $ (0.10)
Related party expense               25,000 4,276,000 4,000 2,596,000 16,000 5,381,000 76,000   4,280,000 5,457,000 4,305,000 5,472,000   $ 8,069,000  
Increase (Decrease) in Prepaid Expense and Other Assets                                           $ 1,599,000
(Overstatement) / understatement of intangible assets, net               (17,331,000) (15,771,000) (13,732,000) (12,001,000) (13,385,000) (14,268,000) (14,678,000)   (15,771,000) (14,268,000) (17,331,000) (13,385,000)   (12,001,000)  
Retained earnings               (31,379,000) (33,518,000) (26,776,000) (23,829,000) (20,896,000) (21,031,000) (15,703,000)   (33,518,000) (21,031,000) (31,379,000) (20,896,000)   (23,829,000)  
Increase in pension liabilities               2,183,000 2,275,000 2,216,000 2,372,000 2,511,000 2,496,000 2,459,000   2,275,000 2,496,000 2,183,000 2,511,000   2,372,000  
Increase in interest expense               (826,000) (827,000) (802,000) (787,000) (748,000) (702,000) (659,000)   (1,629,000) (1,361,000) (2,457,000) (2,109,000)   (2,896,000) (1,187,000)
Decrease in net income                                         2,100,000 5,200,000
Increase/ (decrease) to net cash flows provided investing activities                   5,561,000       1,596,000   10,440,000 3,695,000 14,304,000 5,427,000   7,552,000 10,992,000
Increase/ (decrease) to net cash flows provided by financing activities                   (52,000)       (26,000)   (378,000) (56,000) (586,000) (316,000)   (695,000) (39,314,000)
Increase/ (decrease) to net cash flows provided operating activities                   (5,509,000)       (1,571,000)   (10,062,000) (3,640,000) (13,718,000) (5,111,000)   (6,857,000) 28,322,000
Adjustment | ASU 2016-15                                            
Restatement of Previously Issued Financial Statements                                            
Increase/ (decrease) to net cash flows provided by financing activities                                         (100,000)  
Increase/ (decrease) to net cash flows provided operating activities                                         100,000  
Selling, general and administrative expense                                            
Restatement of Previously Issued Financial Statements                                            
Related party expense                                   500,000   $ 400,000    
Appraisal Action Liability Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
(Understatement) / overstatement of loss                                   (2,400,000)     (2,900,000) (1,200,000)
Increase in accrued liabilities                                   43,100,000     40,600,000 37,800,000
Increase in accrued liabilities                                   43,100,000     40,600,000 37,800,000
Increase in interest expense                                         2,900,000 1,200,000
Appraisal Action Liability Adjustments | Novitex | Source HOV Tax, LLC                                            
Restatement of Previously Issued Financial Statements                                            
Fair value of common stock per share   $ 4,591                                        
Appraisal Action Liability Adjustments | Novitex | Petitioners                                            
Restatement of Previously Issued Financial Statements                                            
Number of shares owned     10,304                                      
Amount awarded to petitioners $ 57,698,426                                          
Appraisal Action Liability Adjustments | Ex-Sigma 2, LLC | Source HOV Tax, LLC                                            
Restatement of Previously Issued Financial Statements                                            
Decrease in shares outstanding           4,570,734                                
Shares returned to company           4,570,734                                
Appraisal Action Liability Adjustments | Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Increase in accrued liabilities               43,100,000 42,300,000 41,500,000   39,900,000 39,100,000 38,400,000                
Increase in accrued liabilities               43,100,000 42,300,000 41,500,000   39,900,000 39,100,000 38,400,000                
Expense Reimbursement Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
Increase in related party payables               9,900,000 11,400,000   7,600,000         11,400,000   9,900,000     7,600,000  
Related party expense                 4,300,000                   5,500,000      
Expense Reimbursement Adjustments | Ex-Sigma 2, LLC                                            
Restatement of Previously Issued Financial Statements                                            
Increase in related party payables                   7,600,000 7,600,000 5,000,000 5,000,000       5,000,000   5,000,000   7,600,000  
Payment of selling, general and administrative expenses       $ 1,500,000                                    
(Understatement) / overstatement of loss                                   1,700,000     5,200,000  
Related party expense                             4,500,000              
Expense Reimbursement Adjustments | Ex-Sigma 2, LLC | Secondary Public Offering                                            
Restatement of Previously Issued Financial Statements                                            
Related party expense                             $ 4,500,000              
Underwriting discount and commission expenses         $ 2,100,000                                  
Advisory fees         $ 300,000                                  
Expense related to discount to market price                 2,100,000                          
Expense Reimbursement Adjustments | Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Increase in related party payables               9,900,000 11,400,000 7,600,000   5,000,000 5,000,000     11,400,000 5,000,000 9,900,000 5,000,000      
(Understatement) / overstatement of loss               1,500,000 (2,100,000)                       (2,400,000)  
Related party expense                 2,100,000       5,400,000     4,300,000 5,500,000       2,400,000  
Increase in related party payables                     2,600,000     100,000             8,100,000  
Revenue Recognition Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
Revenue                                           6,400,000
Cost of revenue                                           1,600,000
Increase / (decrease) in cost of revenue                                           (1,600,000)
Revenue Recognition Adjustments | Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Revenue               600,000 700,000 600,000           1,300,000   1,900,000       (6,400,000)
Cost of revenue               600,000 700,000 600,000           1,300,000   1,900,000        
(Understatement) / overstatement of loss                                           (4,800,000)
Increase (Decrease) in Prepaid Expense and Other Assets                                           1,600,000
Deferred revenue                                           (6,400,000)
Outsourced Contract Cost Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
(Overstatement) / understatement of intangible assets, net                     (12,000,000)                   (12,000,000)  
Additions to outsourcing contract costs                                         4,000,000  
Depreciation and amortization                                         7,400,000  
Increase / (decrease) in cost of revenue                                         4,200,000  
Decrease in depreciation and amortization                                         7,400,000  
Increase/ (decrease) to net cash flows provided investing activities                                         7,600,000 11,000,000
Increase/ (decrease) to net cash flows provided operating activities                                         (11,400,000) (11,000,000)
Outsourced Contract Cost Adjustments | Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Revenue               3,600,000   3,100,000                        
Cost of revenue                 4,500,000   1,200,000 700,000 1,200,000 1,100,000   7,600,000   11,200,000 3,000,000      
(Understatement) / overstatement of loss                                   5,300,000     3,200,000  
(Overstatement) / understatement of intangible assets, net               17,300,000     12,000,000             17,300,000     12,000,000  
Retained earnings                     (15,400,000)                   (15,400,000)  
Increase/ (decrease) to net cash flows provided operating activities                   (3,800,000)       2,300,000   6,700,000 4,800,000 8,900,000 7,400,000      
Cash Flows Classification Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
Increase/ (decrease) to net cash flows provided investing activities                                         7,500,000 11,000,000
Increase/ (decrease) to net cash flows provided by financing activities                                           34,500,000
Increase/ (decrease) to net cash flows provided operating activities                                   14,300,000     100,000  
Other Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Increase in accrued liabilities                                         700,000  
Increase in cash and cash equivalents                                         10,600,000  
Decrease in restricted cash                                         10,600,000  
Decrease in accrued compensation and benefits                                         2,400,000  
Increase in pension liabilities                     2,400,000                   2,400,000  
Decrease in other long-term liabilities                                         700,000  
Increase in accrued liabilities                                         700,000  
Increase / (decrease) in cost of revenue                                         (700,000)  
Increase in selling, general and administrative expense                                         300,000  
Increase in income tax expense                                           800,000
Other Adjustment | Adjustment                                            
Restatement of Previously Issued Financial Statements                                            
Cost of revenue                 700,000   $ 700,000         700,000   700,000        
Related party expense                                   4,300,000        
Increase in accrued liabilities                 500,000 400,000                        
Increase in cash and cash equivalents               1,000,000 40,000 300,000   500,000 1,200,000 2,100,000                
Decrease in accrued compensation and benefits               2,200,000 2,300,000 2,200,000   2,500,000 2,500,000 2,500,000                
Increase in pension liabilities               $ 2,200,000 2,300,000 2,200,000   $ 2,500,000 $ 2,500,000 $ 2,500,000   $ 2,300,000 $ 2,500,000 $ 2,200,000 $ 2,500,000      
Increase in accrued liabilities                 $ 500,000 $ 400,000                        
Lease Termination Adjustments                                            
Restatement of Previously Issued Financial Statements                                            
Increase/ (decrease) to net cash flows provided by financing activities                                         (600,000) (200,000)
Increase/ (decrease) to net cash flows provided operating activities                                         $ 600,000 200,000
Fees Paid To Quinpario                                            
Restatement of Previously Issued Financial Statements                                            
Increase/ (decrease) to net cash flows provided by financing activities                                           (4,700,000)
Increase/ (decrease) to net cash flows provided operating activities                                           $ 4,700,000