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Exit and disposal activities - narrative (Details)
$ in Millions
1 Months Ended 12 Months Ended
Oct. 15, 2020
USD ($)
Dec. 20, 2018
USD ($)
Oct. 24, 2017
store
Jul. 31, 2020
store
Oct. 31, 2019
USD ($)
Apr. 30, 2019
USD ($)
Mar. 31, 2018
store
Aug. 31, 2020
USD ($)
store
Sep. 01, 2019
USD ($)
Aug. 31, 2019
USD ($)
Aug. 31, 2018
USD ($)
Aug. 31, 2017
USD ($)
Restructuring Cost and Reserve [Line Items]                        
Cumulative effect adjustment to decrease retained earnings               $ (21,136)   $ (24,152) $ (26,689) $ (28,274)
Cumulative effect, period of adoption, adjustment                        
Restructuring Cost and Reserve [Line Items]                        
Cumulative effect adjustment to decrease retained earnings                   442 88  
Retained earnings                        
Restructuring Cost and Reserve [Line Items]                        
Cumulative effect adjustment to decrease retained earnings               (34,210)   (35,815) (33,551) $ (30,137)
Retained earnings | Cumulative effect, period of adoption, adjustment                        
Restructuring Cost and Reserve [Line Items]                        
Cumulative effect adjustment to decrease retained earnings                 $ 400 $ 442 $ 88  
Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               $ 1,200        
Transformational cost management program | United Kingdom                        
Restructuring Cost and Reserve [Line Items]                        
Number of stores expected to close | store               200        
Transformational cost management program | United States                        
Restructuring Cost and Reserve [Line Items]                        
Number of stores expected to close | store       200       250        
Transformational cost management program | Retained earnings | Cumulative effect, period of adoption, adjustment                        
Restructuring Cost and Reserve [Line Items]                        
Cumulative effect adjustment to decrease retained earnings                 $ 508      
Store optimization program                        
Restructuring Cost and Reserve [Line Items]                        
Number of stores closed | store               769        
Number of stores expected to close | store     600       750          
Costs incurred               $ 349        
Cost transformation program                        
Restructuring Cost and Reserve [Line Items]                        
Decrease in restructuring reserve               382        
Lease obligations and other real estate costs | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               242        
Lease obligations and other real estate costs | Store optimization program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               160        
Asset impairments | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               350        
Employee severance and business transition costs | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               420        
Information technology transformation and other exit costs | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               140        
Employee severance and other exit costs | Store optimization program                        
Restructuring Cost and Reserve [Line Items]                        
Costs incurred               189        
Minimum | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Expected annual cost savings of restructuring plan   $ 1,000     $ 1,800 $ 1,500            
Expected restructuring costs               2,100        
Minimum | Transformational cost management program | Forecast                        
Restructuring Cost and Reserve [Line Items]                        
Expected annual cost savings of restructuring plan $ 2,000                      
Minimum | Exit and disposal costs | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Expected restructuring costs               1,800        
Maximum | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Expected restructuring costs               2,400        
Maximum | Exit and disposal costs | Transformational cost management program                        
Restructuring Cost and Reserve [Line Items]                        
Expected restructuring costs               $ 2,100