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Segment Information and Revenue (Tables)
9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
Revenue Categories This information is included in the following tables for the periods presented (in thousands, unaudited):
 Three Months Ended
September 30, 2020
Three Months Ended
September 30, 2019
HomesIMTMortgagesHomesIMTMortgages
Revenue:
Zillow Offers$185,904 $— $— $384,626 $— $— 
Premier Agent— 298,673 — — 240,698 — 
Other1,201 116,716 — — 94,592 — 
Mortgages— — 54,198 — — 25,292 
Total revenue187,105 415,389 54,198 384,626 335,290 25,292 
Costs and expenses:
Cost of revenue179,804 28,448 7,972 370,796 24,318 4,721 
Sales and marketing32,714 102,902 15,210 49,186 118,514 13,647 
Technology and development28,273 90,536 8,491 20,651 94,656 8,667 
General and administrative20,334 53,547 12,014 22,174 55,749 10,570 
Integration costs— — — — — 
Total costs and expenses (1)261,125 275,433 43,687 462,807 293,237 37,610 
Income (loss) from operations(74,020)139,956 10,511 (78,181)42,053 (12,318)
Segment other income— — 636 — — 344 
Segment interest expense (1,597)— (553)(9,689)— (280)
Income (loss) before income taxes (2)$(75,617)$139,956 $10,594 $(87,870)$42,053 $(12,254)

Nine Months Ended
September 30, 2020
Nine Months Ended
September 30, 2019
HomesIMTMortgagesHomesIMTMortgages
Revenue:
Zillow Offers$1,408,832 $— $— $762,022 $— $— 
Premier Agent— 732,741 — — 690,394 — 
Other2,398 293,653 — — 266,837 — 
Mortgages— — 113,241 — — 79,637 
Total revenue1,411,230 1,026,394 113,241 762,022 957,231 79,637 
Costs and expenses:
Cost of revenue1,343,791 76,153 19,023 733,947 74,628 13,829 
Sales and marketing152,180 319,101 39,791 107,457 380,608 42,302 
Technology and development89,729 278,740 22,606 51,130 276,886 24,058 
General and administrative65,657 166,185 31,849 54,339 181,270 31,497 
Impairment costs— 73,900 2,900 — — — 
Integration costs— — — — — 650 
Total costs and expenses (1)1,651,357 914,079 116,169 946,873 913,392 112,336 
Income (loss) from operations(240,127)112,315 (2,928)(184,851)43,839 (32,699)
Segment other income— 5,300 1,223 — — 1,059 
Segment interest expense (13,506)— (1,086)(19,346)— (668)
Income (loss) before income taxes (2)$(253,633)$117,615 $(2,791)$(204,197)$43,839 $(32,308)
(1) The following tables present depreciation and amortization expense and share-based compensation expense for each of our segments for the periods presented (in thousands, unaudited):
 Three Months Ended
September 30, 2020
Three Months Ended
September 30, 2019
HomesIMTMortgagesHomesIMTMortgages
Depreciation and amortization expense$3,029 $22,074 $1,675 $2,331 $18,362 $1,467 
Share-based compensation expense$11,815 $33,435 $3,709 $8,025 $30,687 $3,416 

 Nine Months Ended
September 30, 2020
Nine Months Ended
September 30, 2019
HomesIMTMortgagesHomesIMTMortgages
Depreciation and amortization expense$9,201 $67,889 $4,887 $5,384 $54,264 $4,240 
Share-based compensation expense$35,847 $98,940 $10,318 $20,666 $118,101 $13,117 

(2) The following table presents the reconciliation of total segment income (loss) before income taxes to consolidated income (loss) before income taxes for the periods presented (in thousands, unaudited):
Three Months Ended
September 30,
Nine Months Ended
September 30, 2020
2020201920202019
Total segment income (loss) before income taxes$74,933 $(58,071)$(138,809)$(192,666)
Corporate interest expense(37,320)(16,533)(100,060)(41,851)
Corporate other income2,382 8,655 16,203 26,566 
Gain on partial extinguishment of 2021 Notes— — 6,391 — 
Consolidated income (loss) before income taxes$39,995 $(65,949)$(216,275)$(207,951)
Reconciliation of Segment Gross Profit and Loss The following table presents the reconciliation of total segment income (loss) before income taxes to consolidated income (loss) before income taxes for the periods presented (in thousands, unaudited):
Three Months Ended
September 30,
Nine Months Ended
September 30, 2020
2020201920202019
Total segment income (loss) before income taxes$74,933 $(58,071)$(138,809)$(192,666)
Corporate interest expense(37,320)(16,533)(100,060)(41,851)
Corporate other income2,382 8,655 16,203 26,566 
Gain on partial extinguishment of 2021 Notes— — 6,391 — 
Consolidated income (loss) before income taxes$39,995 $(65,949)$(216,275)$(207,951)