Annual Report 2022 | 
Our
 
strategy,
 
business
 
model
 
and
 
environment
 
|
 
How
 
we
 
create
 
value
 
for
 
our
 
stakeholders
 
33
 
How we create value for our stakeholders 
group 
Stakeholder needs: 
what our stakeholders expect
 
from us 
Value proposition: 
how we create value for our 
stakeholders 
Key topics discussed: 
what was important to our 
stakeholders in 2022 
Stakeholder engagement: 
how we engage with our
 
stakeholders 
Clients 
Advice on a broad range of products 
and services from trusted advisors, 
addressing increasingly complex 
needs 
A mix of personal interaction with our 
advisors in combination with digital 
and remote services (convenient, 
seamless digital banking) 
High-quality solutions and the highest 
standards in terms of asset safety, 
data and information security, 
confidentiality, and privacy 
A combination of global reach and 
local capabilities targeting positive 
investment outcomes 
Competitively priced products and 
services, risk management, and the 
provision of liquidity 
Delivering tailored advice and 
customized solutions, using our 
intellectual capital and digital 
platforms 
Developing new products, solutions 
and strategic partnerships in response 
to clients’ evolving needs 
Providing access to global capital 
markets and bespoke financing 
solutions 
Meeting increasing sustainable 
investment and private markets 
demand from clients 
Implementing cross-divisional offering 
with fully aligned front-to-back setup 
Investing in times of uncertainty: high 
inflation, market volatility,
 
rising 
interest rates, slowing economic 
growth and increasing geopolitical 
tensions 
Holistic goal-based financial planning 
Sustainable finance and investing 
opportunities 
Data privacy and security 
Products and services, including those 
Personalized meetings 
A blend of virtual and in-person client 
events and conferences, including 
information about key developments 
and opportunities 
Client satisfaction surveys 
Increasing levels of digital interaction 
with clients 
Monitor client feedback and complaint 
Investors 
Disciplined execution of our strategy 
leading to attractive capital returns 
through dividends and share 
repurchases 
Comprehensive and clear disclosures 
on quantitative and qualitative data 
necessary to make informed 
investment decisions 
Recognizing and proactively 
addressing strategic opportunities 
and challenges 
Executing our strategy with discipline 
and agility as the external 
environment evolves, while aiming to 
deliver cost- and capital-efficient 
growth 
Providing relevant, transparent, timely 
and reliable public disclosures 
Strategic plans and targets, and 
execution against them 
Structural growth
 
in and return 
potential of our businesses 
Cost efficiency and ability to generate 
positive operating leverage 
Ability to protect or grow profits in a 
higher-inflation and rising-interest-
rate environment 
Incorporation of environmental, social 
and governance (ESG) factors into the 
business model, compensation and 
risk management 
Financial reports, investor and analyst 
conference calls, and webcasts,
 
as 
well as media updates about our 
performance or other disclosures 
General meetings of shareholders 
Investor and analyst meetings 
Digital interactions
 
with investors as
 
a 
result of COVID-19
 
pandemic 
restrictions and
 
hybrid-working
 
patterns 
in the industry,
 
with limited impact
 
on 
pre-pandemic meeting
 
schedules and 
participation, given
 
reliable virtual 
solutions; the 2022
 
Annual General 
Meeting was held virtually 
Employees 
A world-class employer with the 
expertise and breadth of opportunity 
to empower successful careers 
A collaborative, engaging, inclusive 
and supportive workplace culture 
An environment that provides a sense 
of belonging and opportunities to 
positively impact colleagues, clients, 
Engaging work and career growth 
opportunities, including future-
capabilities development, and 
rewards for performance and impact 
Hiring talented, diverse employees 
and investing in development, now 
Fair, effective
 
people management 
and compensation policies and 
Further strengthening our workplace 
culture to live up to our purpose,
 
and 
providing a framework for employees 
to develop their careers 
Hybrid-
 
and flexible-working 
arrangements, along with
 
holistic 
support to empower employees and 
foster resilience 
Comprehensive data
 
analytics that 
enable leaders to
 
make better and 
faster decisions
 
to meet business
 
needs 
Living up to our purpose and culture, 
enabled by our three keys
 
to success 
Fair and equitable pay practices 
Focusing on impact and outcome
 
in 
our performance management 
processes 
Hybrid-, flexible-
 
and home-working 
arrangements 
Building a diverse, equitable and 
inclusive workplace 
Fostering internal mobility and 
providing long-term career prospects 
Accelerating new ways of working, 
particularly through Agile@UBS 
Regular CEO and senior leadership 
communications and events, along 
with divisional, regional and 
functional sessions with employees 
Group-wide targeted surveys and 
other employee engagement activities 
Group Franchise Awards
 
and the 
Kudos peer-to-peer
 
recognition 
program 
Health and well-being events and 
offerings, employee networks and 
volunteering opportunities, and 
hybrid-
 
and flexible-working 
arrangements 
Society 
Facilitation of economic development 
that is sustainable for the planet and 
humankind 
Maximization of our positive effects 
and minimization of any negative 
effects on society and the 
environment 
Proactive management of the 
environmental and societal impacts of 
our businesses 
Promoting significant and lasting 
improvements to the well-being of 
communities in which we operate 
Taking an active role in the
 
transition 
of our economy toward 
environmentally and socially 
sustainable solutions 
Advising clients to align their business 
models with ESG parameters and the 
United Nations Sustainable 
Development Goals 
Sustainable finance 
Our climate strategy 
Our client and corporate
 
philanthropy 
efforts 
Furthering the economic and social 
inclusion of those we support 
Grant making and volunteering 
through strategic community partners 
Participation in forums and round 
tables, as well as industry-, sector- 
and topic-specific debates 
Dialogues with regulators and 
governments;
 
interaction with NGOs 
Launch of our Ukraine and Pakistan 
Relief Funds 
Support for COVID
 
-19-related aid 
projects across our communities