Related party transactions - Summary of Related Party Transactions (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2025	Sep. 30, 2024	Sep. 30, 2025	Sep. 30, 2024	Dec. 31, 2024
Related Party Transaction [Line Items]
Revenue recognized from services provided to customers	$ 195,680	$ 195,417	$ 595,859	$ 586,623
Expense recognized from services provided by vendors	21,937	22,266	68,776	74,299
Amounts in accounts receivable	76,560		76,560		$ 88,216
Amounts in accounts payable and accrued expenses and other current liabilities	6,534		6,534		6,311
Companies affiliated with Board members
Related Party Transaction [Line Items]
Revenue recognized from services provided to customers	0	100	0	300
Amounts in accounts receivable	0		0		100
Naspers and affiliates | Affiliated Entity
Related Party Transaction [Line Items]
Revenue recognized from services provided to customers	400	500	1,300	1,300
Amounts in accounts receivable	200		200		0
Insight and affiliates | Affiliated Entity
Related Party Transaction [Line Items]
Revenue recognized from services provided to customers	100	100	300	500
Expense recognized from services provided by vendors	200	$ 200	700	$ 600
Amounts in accounts receivable	0		0		100
Amounts in accounts payable and accrued expenses and other current liabilities	$ 0		$ 0		$ 0