Revenue recognition - Summary of Revenue by Product Offering (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2025	Sep. 30, 2024	Sep. 30, 2025	Sep. 30, 2024
Disaggregation of Revenue [Line Items]
Revenue	$ 195,680	$ 195,417	$ 595,859	$ 586,623
Enterprise revenue
Disaggregation of Revenue [Line Items]
Revenue	132,802	126,123	389,847	364,319
Subscription
Disaggregation of Revenue [Line Items]
Revenue	132,284	125,522	387,977	362,658
Other
Disaggregation of Revenue [Line Items]
Revenue	518	601	1,870	1,661
Consumer revenue
Disaggregation of Revenue [Line Items]
Revenue	62,878	69,294	206,012	222,304
Subscription
Disaggregation of Revenue [Line Items]
Revenue	11,661	8,152	31,242	22,347
Transactional and other
Disaggregation of Revenue [Line Items]
Revenue	$ 51,217	$ 61,142	$ 174,770	$ 199,957