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Revenue recognition (Tables)
 9 Months Ended
Sep. 30, 2025
Revenue from Contract with Customer [Abstract]  
Summary of Revenue by Product Offering The following table presents revenue disaggregated by product offering for each segment (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2025202420252024
Enterprise:
Subscription
$132,284 $125,522 $387,977 $362,658 
Other
518 601 1,870 1,661 
Enterprise revenue
$132,802 $126,123 $389,847 $364,319 
Consumer:
Subscription
$11,661 $8,152 $31,242 $22,347 
Transactional and other
51,217 61,142 174,770 199,957 
Consumer revenue
$62,878 $69,294 $206,012 $222,304 
Total revenue
$195,680 $195,417 $595,859 $586,623 
Summary of Deferred Revenue Balances by Reportable Segment
The below table presents a summary of deferred revenue balances by reportable segment (in thousands):
September 30,December 31, December 31,
202520242023
Deferred revenue:
Enterprise
$245,717 $233,466 $220,127 
Consumer51,449 60,078 62,287 
Total deferred revenue$297,166 $293,544 $282,414 
Summary of Deferred Contract Costs The following table represents a roll forward of the Company’s deferred contract costs (in thousands):
Balance at Beginning of PeriodAdditionsAmortization ExpenseBalance at End of Period
Nine Months Ended September 30, 2025$73,053 $49,542 $(48,392)$74,203 
Nine Months Ended September 30, 2024$74,374 $46,626 $(43,863)$77,137