Segment and geographic information - Summary of Financial Information by Each Reportable Segment (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2025	Mar. 31, 2024
Segment Reporting Information [Line Items]
Revenue	$ 200,300	$ 196,846
Cost of revenue	70,857	76,282
Segment adjusted gross profit	136,385	127,850
Content costs
Segment Reporting Information [Line Items]
Cost of revenue	(45,177)	(49,199)
Customer support
Segment Reporting Information [Line Items]
Cost of revenue	(11,561)	(12,315)
Other segment items
Segment Reporting Information [Line Items]
Cost of revenue	(7,177)	(7,482)
Enterprise
Segment Reporting Information [Line Items]
Revenue	127,748	117,640
Segment adjusted gross profit	95,984	84,642
Enterprise | Content costs
Segment Reporting Information [Line Items]
Cost of revenue	(20,371)	(21,154)
Enterprise | Customer support
Segment Reporting Information [Line Items]
Cost of revenue	(9,885)	(10,484)
Enterprise | Other segment items
Segment Reporting Information [Line Items]
Cost of revenue	(1,508)	(1,360)
Consumer
Segment Reporting Information [Line Items]
Revenue	72,552	79,206
Segment adjusted gross profit	40,401	43,208
Consumer | Content costs
Segment Reporting Information [Line Items]
Cost of revenue	(24,806)	(28,045)
Consumer | Customer support
Segment Reporting Information [Line Items]
Cost of revenue	(1,676)	(1,831)
Consumer | Other segment items
Segment Reporting Information [Line Items]
Cost of revenue	$ (5,669)	$ (6,122)