Revenue recognition - Summary of Deferred Revenue Balances by Reportable Segment (Details) - USD ($) $ in Thousands	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Total deferred revenue	$ 293,544	$ 282,414	$ 278,279	$ 210,554
Enterprise
Disaggregation of Revenue [Line Items]
Total deferred revenue	233,466	220,127	219,030	148,966
Consumer
Disaggregation of Revenue [Line Items]
Total deferred revenue	$ 60,078	$ 62,287	$ 59,249	$ 61,588