Revenue recognition - Summary of Deferred Revenue Balances by Reportable Segment (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Disaggregation of Revenue [Line Items]
Total deferred revenue	$ 282,414	$ 278,279	$ 210,554	$ 142,376
Enterprise
Disaggregation of Revenue [Line Items]
Total deferred revenue	220,127	219,030	148,966	84,241
Consumer
Disaggregation of Revenue [Line Items]
Total deferred revenue	$ 62,287	$ 59,249	$ 61,588	$ 58,135