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Table of Contents
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
___________________________________________________________________
FORM 10-Q
___________________________________________________________________
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended April 30, 2023
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE TRANSITION PERIOD FROM                 TO
Commission File Number 001-38865
___________________________________________________________________
Zoom Video Communications, Inc.
(Exact name of registrant as specified in its Charter)
___________________________________________________________________
Delaware61-1648780
(State or other jurisdiction
of incorporation or organization)
(I.R.S. Employer
Identification No.)
55 Almaden Boulevard, 6th Floor
San Jose, California 95113
(Address of principal executive offices and Zip Code)
(888) 799-9666
(Registrant’s telephone number, including area code)
___________________________________________________________________
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Class A Common Stock, $0.001 par value per shareZMThe Nasdaq Global Select Market
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒    No ☐ 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☒    No   ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  
As of May 12, 2023, the number of shares of the registrant’s Class A common stock outstanding was 250,875,006 and the number of shares of the registrant’s Class B common stock outstanding was 46,669,611.



Table of Contents
Zoom Video Communications, Inc.
Quarterly Report on Form 10-Q
For the Quarterly Period Ended April 30, 2023
TABLE OF CONTENTS
Page



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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), which statements involve substantial risks and uncertainties. All statements other than statements of historical facts contained in this Quarterly Report on Form 10-Q, including statements regarding our future results of operations or financial condition; business strategy and plans; and objectives of management for future operations, including our statements regarding the benefits and timing of the roll out of new technology, are forward-looking statements. In some cases, you can identify forward-looking statements because they contain words such as “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “should,” “target,” “will,” or “would” or the negative of these words or other similar terms or expressions. Forward-looking statements contained in this Quarterly Report on Form 10-Q include, but are not limited to, statements about: our future financial performance, including our revenue, cost of revenue, gross profit, margins, and operating expenses; trends in our key business metrics; the sufficiency of our cash and cash equivalents, investments, and cash provided by sales of our products and services to meet our liquidity needs; market trends; our market position and opportunity; our growth strategy and business aspirations for our communications and collaboration platform; our product strategy; our efforts to enhance the security and privacy of our platform; our ability to operate our business and effectively manage our growth under evolving macroeconomic conditions, such as high inflation, recessionary environments and fluctuations in foreign currency exchange rates; our ability to become the ubiquitous platform for communications; our ability to attract new customers and retain existing customers; our ability to successfully expand into our existing markets and into new markets; our ability to effectively manage our growth and future expenses; and the impact of recent accounting pronouncements on our unaudited condensed consolidated financial statements.
You should not rely on forward-looking statements as predictions of future events. We have based the forward-looking statements contained in this Quarterly Report on Form 10-Q primarily on our current expectations and projections about future events and trends that we believe may affect our business, financial condition, and operating results. The outcome of the events described in these forward-looking statements is subject to risks, uncertainties, and other factors described in the section titled “Risk Factors” and elsewhere in this Quarterly Report on Form 10-Q. Moreover, we operate in a very competitive and rapidly changing environment. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all risks and uncertainties that could have an impact on the forward-looking statements contained in this Quarterly Report on Form 10-Q. The results, events, and circumstances reflected in the forward-looking statements may not be achieved or occur, and actual results, events, or circumstances could differ materially from those described in the forward-looking statements.
In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These statements are based on information available to us as of the date of this Quarterly Report on Form 10-Q. While we believe that such information provides a reasonable basis for these statements, that information may be limited or incomplete. Our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all relevant information. These statements are inherently uncertain, and investors are cautioned not to unduly rely on these statements.
The forward-looking statements made in this Quarterly Report on Form 10-Q relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this Quarterly Report on Form 10-Q to reflect events or circumstances after the date of this Quarterly Report on Form 10-Q or to reflect new information or the occurrence of unanticipated events, except as required by law. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments.
You should read this Quarterly Report on Form 10-Q and the documents that we reference in this Quarterly Report on Form 10-Q and have filed with the Securities and Exchange Commission as exhibits to this Quarterly Report on Form 10-Q with the understanding that our actual future results, levels of activity, performance, and events and circumstances may be materially different from what we expect.


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SUMMARY RISK FACTORS
Investing in our Class A common stock involves numerous risks, including the risks described in “Part II—Other Information, Item 1A. Risk Factors” of this Quarterly Report on Form 10-Q. Below are some of these risks, any one of which could materially adversely affect our business, financial condition, results of operations, and prospects.
Our business depends on our ability to attract new customers, retain and upsell additional products and new product categories to existing customers, and upgrade free hosts to our paid offerings. Any decline in new customers, renewals, or upgrades would harm our business.
Our revenue growth rate has fluctuated in prior periods, and may decline in future periods.
Interruptions, delays, or outages in service from our co-located data centers and a variety of other factors, would impair the delivery of our services, require us to issue credits or pay penalties, and harm our business.
We operate in competitive markets, and we must continue to compete effectively. Many of our actual and potential competitors benefit from competitive advantages over us, such as greater name recognition; longer operating histories; more varied products and services; larger marketing budgets; more established marketing relationships; more third-party integration; greater accessibility across devices or applications; greater access to larger user bases; major distribution agreements with hardware manufacturers and resellers; and greater financial, technical, and other resources. In addition, as we introduce new products and services to our platform, and with the introduction of new technologies and market entrants, we expect competition to intensify in the future.
Our business may be significantly affected by changes in the economy, including any resulting effect on consumer or business spending.
As we increase sales to large organizations, our sales cycles have and could continue to lengthen, and we could experience greater deployment challenges.
We generate revenue from sales of subscriptions to our platform, and any decline in demand for our platform or for communications and collaboration technologies in general would harm our business.
We have incurred net losses in the past and there are no assurances we will be able to maintain or increase profitability in the future.
We may not be able to respond to rapid technological changes, extend our platform or develop new features.
Our security measures have been compromised in the past and may be compromised in the future. If our security measures are compromised in the future or if our information technology fails, this could harm our reputation, expose us to significant fines and liability, impair our sales, and harm our business. In addition, our products and services may be perceived as not being secure. This perception may result in customers and hosts curtailing or ceasing their use of our products, our incurring significant liabilities, and our business being harmed.
We have a limited operating history at the current scale of our business, which makes it difficult to evaluate our prospects and future results of operations.
The actual or perceived failure by us, our customers, partners, or vendors to comply with stringent and evolving privacy, data protection, and information security laws, regulations, standards, policies, and contractual obligations could harm our reputation and business or subject us to significant fines and liability.
If we were to lose the services of our Chief Executive Officer or other members of our senior management team, we may not be able to execute our business strategy.
We have significant and expanding operations outside the United States, which may subject us to increased business, regulatory and economic risks that could harm our business.
We may be subject to, or assist law enforcement with enforcement of, a variety of U.S. and international laws that could result in claims, increase the cost of operations, or otherwise harm our business due to changes in the laws, changes in the interpretations of the laws, greater enforcement of the laws, or investigations into compliance with the laws.
Zoom Phone is subject to U.S. federal and international regulation, and other products we may introduce in the future may also be subject to U.S. federal, state, or international laws, rules, and regulations. Any failure to comply with such laws, rules, and regulations could harm our business and expose us to liability.


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The dual class structure of our common stock as contained in our amended and restated certificate of incorporation has the effect of concentrating voting control with those stockholders who held our stock prior to our initial public offering, including our executive officers, employees, and directors and their affiliates, limiting your ability to influence corporate matters.
If we are unable to adequately address these and other risks we face, our business may be harmed.


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PART I—Financial Information
Item 1.    FINANCIAL STATEMENTS
ZOOM VIDEO COMMUNICATIONS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except share and per share data)
As of
April 30,
2023
January 31,
2023
Assets(unaudited)
Current assets:
Cash and cash equivalents$1,029,546 $1,086,830 
Marketable securities4,566,845 4,325,836 
Accounts receivable, net of allowances of $47,448 and $33,206 as of April 30, 2023 and January 31, 2023, respectively
590,694 557,404 
Deferred contract acquisition costs, current209,607 223,250 
Prepaid expenses and other current assets170,987 163,092 
Total current assets6,567,679 6,356,412 
Deferred contract acquisition costs, noncurrent166,742 179,991 
Property and equipment, net255,218 252,821 
Operating lease right-of-use assets75,525 80,906 
Strategic investments452,267 398,992 
Goodwill304,162 122,641 
Deferred tax assets532,996 558,428 
Other assets, noncurrent181,621 177,874 
Total assets$8,536,210 $8,128,065 
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable$16,520 $14,414 
Accrued expenses and other current liabilities489,813 457,716 
Deferred revenue, current1,337,560 1,266,514 
Total current liabilities1,843,893 1,738,644 
Deferred revenue, noncurrent28,576 41,932 
Operating lease liabilities, noncurrent68,470 73,687 
Other liabilities, noncurrent71,164 67,195 
Total liabilities2,012,103 1,921,458 
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value per share, 200,000,000 shares authorized as of April 30, 2023 and January 31, 2023; zero shares issued and outstanding as of April 30, 2023 and January 31, 2023
  
Common stock, $0.001 par value per share, 2,000,000,000 Class A shares authorized as of April 30, 2023 and January 31, 2023; 250,777,971 and 247,151,956 shares issued and outstanding as of April 30, 2023 and January 31, 2023, respectively; 300,000,000 Class B shares authorized as of April 30, 2023 and January 31, 2023; 46,677,755 and 46,670,894 shares issued and outstanding as of April 30, 2023 and January 31, 2023, respectively
298 294 
Additional paid-in capital4,391,418 4,104,880 
Accumulated other comprehensive loss(34,871)(50,385)
Retained earnings2,167,262 2,151,818 
Total stockholders’ equity6,524,107 6,206,607 
Total liabilities and stockholders’ equity$8,536,210 $8,128,065 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.


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ZOOM VIDEO COMMUNICATIONS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except share and per share data)
(unaudited)
Three Months Ended April 30,
20232022
Revenue$1,105,364 $1,073,800 
Cost of revenue263,947 261,821 
Gross profit841,417 811,979 
Operating expenses:
Research and development209,271 144,291 
Sales and marketing422,504 362,783 
General and administrative199,900 117,840 
Total operating expenses831,675 624,914 
Income from operations9,742 187,065 
Gains (losses) on strategic investments, net2,275 (36,404)
Other income (expense), net31,213 (6,989)
Income before provision for income taxes43,230 143,672 
Provision for income taxes27,786 30,014 
Net income15,444 113,658 
Undistributed earnings attributable to participating securities (18)
Net income attributable to common stockholders$15,444 $113,640 
Net income per share attributable to common stockholders:  
Basic$0.05 $0.38 
Diluted$0.05 $0.37 
Weighted-average shares used in computing net income per share attributable to common stockholders:
Basic295,409,207 299,147,105 
Diluted304,115,913 306,614,220 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.


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ZOOM VIDEO COMMUNICATIONS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(in thousands)
(unaudited)
 Three Months Ended April 30,
 20232022
Net income$15,444 $113,658 
Other comprehensive income (loss):
Unrealized gain (loss) on available-for-sale marketable securities, net of income tax (expense) benefit of $(4,674) and $8,686 for the three months ended April 30, 2023 and 2022, respectively
15,514 (27,335)
Comprehensive income$30,958 $86,323 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.


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ZOOM VIDEO COMMUNICATIONS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(in thousands, except share data)
(unaudited)
Three Months Ended April 30, 2023
Common StockAdditional
Paid-In
Capital
Accumulated
Other
Comprehensive
Loss
Retained EarningsTotal
Stockholders’
Equity
SharesAmount
Balance as of January 31, 2023293,822,850 $294 $4,104,880 $(50,385)$2,151,818 $6,206,607 
Issuance of common stock upon exercise of stock options501,968 1 4,268 — — 4,269 
Issuance of common stock upon release of restricted stock units3,130,908 3 (3)— —  
Stock-based compensation expense— — 282,273 — — 282,273 
Other comprehensive income— — — 15,514 — 15,514 
Net income— — — — 15,444 15,444 
Balance as of April 30, 2023297,455,726 $298 $4,391,418 $(34,871)$2,167,262 $6,524,107 
Three Months Ended April 30, 2022
Common StockAdditional
Paid-In
Capital
Accumulated Other Comprehensive Income (Loss)Retained EarningsTotal
Stockholders’
Equity
SharesAmount
Balance as of January 31, 2022299,037,805 $299 $3,749,514 $(17,902)$2,048,107 $5,780,018 
Issuance of common stock upon exercise of stock options543,518 1 3,343 — — 3,344 
Issuance of common stock upon release of restricted stock units467,160 — — — — — 
Repurchases of common stock(1,224,250)(1)(132,411)— — (132,412)
Stock-based compensation expense— — 210,614 — — 210,614 
Other comprehensive loss— — — (27,335)— (27,335)
Net income— — — — 113,658 113,658 
Balance as of April 30, 2022298,824,233 $299 $3,831,060 $(45,237)$2,161,765 $5,947,887 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.


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ZOOM VIDEO COMMUNICATIONS, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(unaudited)
Three Months Ended April 30,
20232022
Cash flows from operating activities:
Net income$15,444 $113,658 
Adjustments to reconcile net income to net cash provided by operating activities:
Stock-based compensation expense282,345 209,363 
Amortization of deferred contract acquisition costs73,230 56,780 
Depreciation and amortization24,076 15,280 
Deferred income taxes21,511  
(Gains) losses on strategic investments, net(2,275)36,404 
Provision for accounts receivable allowances15,433 13,097 
Unrealized foreign exchange losses3,316 11,980 
Non-cash operating lease cost5,381 5,451 
Amortization of discount/premium on marketable securities(6,765)3,604 
Other(5,471)750 
Changes in operating assets and liabilities:
Accounts receivable(29,101)(83,605)
Prepaid expenses and other assets(6,659)(27,235)
Deferred contract acquisition costs(46,338)(65,690)
Accounts payable1,881 11,153 
Accrued expenses and other liabilities24,640 78,236 
Deferred revenue53,340 152,974 
Operating lease liabilities, net(5,501)(6,049)
Net cash provided by operating activities418,487 526,151 
Cash flows from investing activities:
Purchases of marketable securities(768,230)(611,662)
Maturities of marketable securities559,686 609,327 
Purchases of property and equipment(21,826)(25,038)
Purchases of strategic investments(51,000)(11,750)
Cash paid for acquisition, net of cash acquired(199,416) 
Purchases of intangible assets (3,211)
Net cash used in investing activities(480,786)(42,334)
Cash flows from financing activities:
Proceeds from exercise of stock options4,268 3,255 
Proceeds from employee equity transactions to be remitted (remitted) to employees and tax authorities, net2,751 (4,086)
Cash paid for repurchases of common stock (132,412)
Net cash provided by (used in) financing activities7,019 (133,243)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash(2,553)(9,425)
Net increase in cash, cash equivalents, and restricted cash(57,833)341,149 
Cash, cash equivalents, and restricted cash – beginning of period1,100,243 1,073,353 
Cash, cash equivalents, and restricted cash – end of period$1,042,410 $1,414,502 
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents$1,029,546 $1,407,305 
Restricted cash, current included in prepaid expenses and other current assets12,610 6,923 
Restricted cash, noncurrent included in other assets, noncurrent254 274 
Total cash, cash equivalents, and restricted cash$1,042,410 $1,414,502 
The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.


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ZOOM VIDEO COMMUNICATIONS, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(unaudited)
1.Summary of Business and Significant Accounting Policies
Description of Business
Zoom Video Communications, Inc. and its subsidiaries (collectively, “Zoom,” the “Company,” “we,” “us,” or “our”) connect people through our core unified communications and collaboration platform, which frictionlessly brings together video, phone, chat, webinars events, and contact center, and enables meaningful experiences across disparate devices and locations. We were incorporated in the state of Delaware in April 2011, and are headquartered in San Jose, California.
Fiscal Year
Our fiscal year ends on January 31. References to fiscal year 2024, for example, refer to the fiscal year ending January 31, 2024.
Basis of Presentation
The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) and applicable regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting, and include the accounts of Zoom Video Communications, Inc., its subsidiaries, and variable interest entities for which we are the primary beneficiary. All intercompany balances and transactions have been eliminated in consolidation.
The condensed consolidated balance sheet as of January 31, 2023 included herein was derived from the audited financial statements as of that date, but does not include all disclosures, including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, statements of comprehensive income, statements of stockholders’ equity, and statements of cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. 
The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in our Annual Report on Form 10-K for the year ended January 31, 2023, filed with the SEC on March 3, 2023.
Use of Estimates
The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenue and expenses during the reporting period. Significant items subject to such estimates and assumptions include, but are not limited to, the estimated expected benefit period for deferred contract acquisition costs, stock-based compensation expense, the fair value of marketable securities, acquired intangible assets and goodwill, the valuation of deferred income tax assets and uncertain tax positions, and accruals and contingencies. Actual results could materially differ from those estimates.
Summary of Significant Accounting Policies
Our significant accounting policies are discussed in Note 1. “Summary of Business and Significant Accounting Policies” in the notes to consolidated financial statements included in our Annual Report on Form 10-K for the year ended January 31, 2023, filed with the SEC on March 3, 2023. There have been no significant changes to these policies during the three months ended April 30, 2023.



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2.    Revenue Recognition
Disaggregation of Revenue
The following table summarizes revenue by region based on the billing address of customers:
Three Months Ended April 30,
20232022
AmountPercentage of
Revenue
AmountPercentage of
Revenue
(in thousands, except percentages)
Americas$784,597 71 %$728,381 68 %
Asia Pacific (“APAC”)
140,870 13 148,821 14 
Europe, Middle East, and Africa (“EMEA”)
179,897 16 196,598 18 
Total$1,105,364 100 %$1,073,800 100 %
Contract Balances
We receive payments from customers based on a billing schedule as established in our customer contracts. Accounts receivable are recorded when we contractually have the right to consideration. In some arrangements, a right to consideration for our performance under the customer contract may occur before invoicing to the customer, resulting in an unbilled accounts receivable. The amount of unbilled accounts receivable included within accounts receivable, net was $107.1 million and $91.6 million as of April 30, 2023 and January 31, 2023, respectively, and the amount of unbilled accounts receivable included within other assets, noncurrent was immaterial as of April 30, 2023 and January 31, 2023.
Contract liabilities consist of deferred revenue. Revenue is deferred when we have the right to invoice in advance of performance under a customer contract. The current portion of deferred revenue balances is recognized over the next 12 months. The amount of revenue recognized during the three months ended April 30, 2023 and 2022 that was included in deferred revenue at the beginning of each period was $576.8 million and $541.6 million, respectively.
Remaining Performance Obligations
The terms of our subscription agreements are monthly, annual, and multiyear, and we may bill for the full term in advance or on an annual, quarterly, or monthly basis, depending on the billing terms with customers. As of April 30, 2023, the aggregate amount of the transaction price allocated to our remaining performance obligations was $3,482.2 million, which consists of both billed consideration in the amount of $1,366.1 million and unbilled consideration in the amount of $2,116.1 million that we expect to recognize as revenue. We expect to recognize 59% of our remaining performance obligations as revenue over the next 12 months and the remainder thereafter.


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3.    Investments
Marketable Securities
As of April 30, 2023 and January 31, 2023, our marketable securities consisted of the following: 
As of April 30, 2023
Amortized
Cost
Gross
Unrealized
Gains
Gross
Unrealized
Losses
Estimated
Fair
Value
(in thousands)
Commercial paper$61,013 $ $ $61,013 
Agency bonds1,189,447 323 (10,734)1,179,036 
Corporate and other debt securities521,480 268 (3,982)517,766 
U.S. government agency securities2,770,605 819 (32,671)2,738,753 
Treasury bills70,330  (53)70,277 
Marketable securities$4,612,875 $1,410 $(47,440)$4,566,845 
As of January 31, 2023
Amortized
Cost
Gross
Unrealized
Gains
Gross
Unrealized
Losses
Estimated
Fair
Value
(in thousands)
Commercial paper$77,701 $ $ $77,701 
Agency bonds823,027 63 (12,440)810,650 
Corporate and other debt securities555,354 385 (4,845)550,894 
U.S. government agency securities2,910,572 150 (49,507)2,861,215 
Treasury bills25,404 1 (29)25,376 
Marketable securities$4,392,058 $599 $(66,821)$4,325,836 
Unrealized losses for securities that have been in an unrealized loss position for less than 12 months were $18.9 million and $24.8 million as of April 30, 2023 and January 31, 2023, respectively. Unrealized losses for securities that have been in an unrealized loss position for 12 months or longer were $28.6 million and $42.0 million as of April 30, 2023 and January 31, 2023, respectively. We review the individual securities that have unrealized losses on a regular basis to evaluate whether or not any security has experienced, or is expected to experience, credit losses resulting in the decline in fair value. We evaluate, among other factors, whether we have the intention to sell any of these marketable securities and whether it is more likely than not that we will be required to sell any of them before recovery of the amortized cost basis. We have not recorded an allowance for credit losses, as we believe any such losses would be immaterial based on the high-grade credit rating for each of our marketable securities as of the end of each period. There were no material realized gains or losses from available-for-sale securities that were reclassified out of accumulated other comprehensive loss for the three months ended April 30, 2023 and 2022.
The following table presents the contractual maturities of our marketable securities as of April 30, 2023 and January 31, 2023:
As of
April 30, 2023January 31, 2023
(in thousands)
Less than one year$2,940,895 $2,743,677 
Due in one to five years1,625,950 1,582,159 
Total$4,566,845 $4,325,836 


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Strategic Investments
Strategic investments by form and measurement category as of April 30, 2023 were as follows:
Measurement Category
Fair ValueMeasurement AlternativeEquity MethodTotal
(in thousands)
Equity securities$167,694 $186,232 $94,624 $448,550 
Debt securities3,717 — — 3,717 
Strategic investments$171,411 $186,232 $94,624 $452,267 
Strategic investments by form and measurement category as of January 31, 2023 were as follows:
Measurement Category
Fair ValueMeasurement AlternativeEquity MethodTotal
(in thousands)
Equity securities$171,975 $118,763 $93,854 $384,592 
Debt securities14,400 — — 14,400 
Strategic investments$186,375 $118,763 $93,854 $398,992 
In the first quarter of fiscal year 2024, we made a total of $51.0 million of strategic investments in equity securities of private companies. Based on the terms of these privately-held securities, we determined that we do not have a controlling interest nor the ability to exercise significant influence over the operating and financial policies of the investees. Therefore these investments are currently accounted for under the measurement alternative method.
4.    Fair Value Measurements
The following tables present information about our financial instruments that are measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value:
As of April 30, 2023
Fair ValueLevel 1Level 2Level 3
(in thousands)
Financial Assets:
Money market funds$503,109 $503,109 $ $ 
Treasury bills7,535  7,535  
Corporate debt securities257  257  
Agency bonds58,415  58,415  
Cash equivalents569,316 503,109 66,207  
Commercial paper61,013  61,013  
Agency bonds1,179,036  1,179,036  
Corporate and other debt securities517,766  517,766  
U.S. government agency securities2,738,753  2,738,753  
Treasury bills70,277  70,277  
Marketable securities4,566,845  4,566,845  
Certificates of deposit included in other assets, noncurrent254  254  
Publicly held equity securities included in strategic investments167,694 167,694   
Privately held debt securities included in strategic investments3,717   3,717 
Total financial assets$5,307,826 $670,803 $4,633,306 $3,717 


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As of January 31, 2023
Fair ValueLevel 1Level 2Level 3
(in thousands)
Financial Assets:
Money market funds$310,571 $310,571 $ $ 
Cash equivalents310,571 310,571   
Commercial paper77,701  77,701  
Agency bonds810,650  810,650  
Corporate and other debt securities550,894  550,894  
U.S. government agency securities2,861,215  2,861,215  
Treasury bills25,376  25,376  
Marketable securities4,325,836  4,325,836  
Certificates of deposit included in other assets, noncurrent272  272  
Publicly held equity securities included in strategic investments171,975 171,975   
Privately held debt securities included in strategic investments14,400   14,400 
Total financial assets$4,823,054 $482,546 $4,326,108 $14,400 
We classify our highly liquid money market funds and publicly held equity securities within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. We classify our commercial paper, agency bonds, corporate and other debt securities, U.S. government agency securities, treasury bills, and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security, which may not be actively traded. We classify our privately held debt securities as Level 3 due to the lack of relevant observable market data over fair value inputs, such as the probability weighting of the various scenarios that can impact settlement of the arrangement.
5.    Business Combinations
Solvvy, Inc.
On May 19, 2022, we acquired 100% of the issued and outstanding share capital of Solvvy, Inc., a private technology company specializing in customer support automation, for an all-cash purchase consideration of $121.2 million. The acquisition adds to our customer service capabilities and enhances our integrated platform by providing conversational AI capabilities. The acquisition has been accounted for as a business combination.
In allocating the purchase consideration, $95.0 million was attributed to goodwill, $26.7 million to intangible assets (consisted of $12.0 million to developed technology and $14.7 million to customer relationships), and $0.5 million to other net liabilities acquired. The goodwill amount represents synergies related to our existing products expected to be realized from the acquisition and assembled workforce. The associated goodwill is not deductible for tax purposes.
At the date of the acquisition, the developed technology and customer relationships both had an estimated useful life of 5.0 years, and both are amortized using the straight-line method over their respective estimated useful lives. As of April 30, 2023, the developed technology and customer relationships both had a remaining useful life of 4.0 years.
Transaction costs incurred in connection with the acquisition were immaterial. The results of operations of Solvvy, Inc., which are not material, have been included in our condensed consolidated financial statements from the date of the acquisition. Pro forma and historical results of operations of the company have not been presented, as the results do not have a material effect on any of the periods presented in our condensed consolidated statements of operations.
Workvivo Limited
On April 21, 2023, we acquired 100% of the issued and outstanding share capital of Workvivo Limited (“Workvivo”), a private technology company that provides an employee experience platform, for an all-cash purchase consideration of $215.8 million. The acquisition extends our platform and offers our customers new ways to keep employees informed, engaged, and connected. The acquisition has been accounted for as a business combination.
As of April 30, 2023, we performed a preliminary allocation of the purchase consideration based on the estimated fair values of the assets acquired and liabilities assumed. Based on our preliminary purchase price allocation, $181.5 million was attributed to goodwill, $28.0 million to intangible assets (primarily consisting of $10.8 million to developed technology and $17.0 million to customer relationships), and $6.3 million to other net assets acquired. The goodwill amount represents


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synergies related to our existing products expected to be realized from the acquisition and assembled workforce. The associated goodwill is not deductible for tax purposes.
The allocation of the purchase price is based upon a preliminary valuation, and as additional information becomes available, our estimates and assumptions may be subject to refinement within the measurement period, which may be up to one year from the acquisition date. Adjustments to the purchase price may require adjustments to goodwill prospectively. The primary areas of preliminary purchase price allocation that are not yet finalized include intangible assets and certain tax matters.
At the date of the acquisition, the developed technology and customer relationships both had an estimated useful life of 5.0 years, and both are amortized using the straight-line method over their respective estimated useful lives. As of April 30, 2023, the developed technology and customer relationships both had a remaining useful life of 5.0 years.
Transaction costs incurred in connection with the acquisition were immaterial. The results of operations of Workvivo, which are not material, have been included in our condensed consolidated financial statements from the date of the acquisition. Pro forma and historical results of operations of the company have not been presented, as the results do not have a material effect on any of the periods presented in our condensed consolidated statements of operations.
6.    Balance Sheet Components
Accounts Receivable, Net
Accounts receivable are recorded for invoiced amounts and amounts for which revenue has been recognized, but not invoiced, net of allowances. Our short-term accounts receivable consist of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Accounts receivable, gross$638,142 $590,610 
Less: allowance for credit losses(38,121)(24,900)
Less: allowance for returns(9,327)(8,306)
Accounts receivable, net$590,694 $557,404 
Below is a rollforward of our allowance for credit losses for the three months ended April 30, 2023 and 2022:
20232022
 (in thousands)
Balance as of January 31$24,900 $17,000 
Provision for credit losses21,737 13,407 
Write-offs(8,516)(10,407)
Balance as of April 30$38,121 $20,000 


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Prepaid Expenses and Other Current Assets
Prepaid expenses and other current assets consisted of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Prepaid expenses$130,815 $123,493 
Other receivables17,146 17,142 
Restricted cash from international employee stock sales12,610 13,141 
Other10,416 9,316 
Prepaid expenses and other current assets$170,987 $163,092 
Property and Equipment, Net
Property and equipment consisted of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Servers$268,220 $249,776 
Software86,854 84,082 
Computer and office equipment47,250 48,325 
Leasehold improvements28,210 25,948 
Furniture and fixtures 4,372 4,372 
Property and equipment, gross434,906 412,503 
Less: accumulated depreciation and amortization(179,688)(159,682)
Property and equipment, net$255,218 $252,821 
Depreciation and amortization expense was $22.0 million and $15.1 million for the three months ended April 30, 2023 and 2022, respectively.
Other Assets, Noncurrent
Other assets, noncurrent consisted of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Accounts receivable, noncurrent$72,303 $92,031 
Intangible assets subject to amortization, net57,399 31,420 
Indefinite-lived intangible assets25,239 25,239 
Prepaid expenses, noncurrent14,334 9,695 
Other12,346 19,489 
Other assets, noncurrent$181,621 $177,874 


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Accrued Expenses and Other Current Liabilities
Accrued expenses and other current liabilities consisted of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Accrued expenses$222,540 $160,189 
Accrued compensation and benefits135,486 139,105 
Income tax liabilities25,325 46,441 
Sales and other non-income tax liabilities29,403 33,859 
Customer deposit liabilities31,793 33,640 
Operating lease liabilities, current22,659 22,790 
Other22,607 21,692 
Accrued expenses and other current liabilities$489,813 $457,716 
Other Liabilities, Noncurrent
Other liabilities, noncurrent consisted of the following:
As of
April 30, 2023January 31, 2023
(in thousands)
Sales and other non-income tax liabilities$42,904 $42,321 
Other28,260 24,874 
Other liabilities, noncurrent$71,164 $67,195 

7.    Commitments and Contingencies
Non-cancelable Purchase Obligations
During the three months ended April 30, 2023, there have been no material changes to our non-cancelable purchase obligations from those disclosed in Note 8. “Commitments and Contingencies” in the notes to consolidated financial statements included in our Annual Report on Form 10-K for the year ended January 31, 2023, filed with the SEC on March 3, 2023.
Other Contingencies
In June 2020, we received a grand jury subpoena from the Department of Justice’s U.S. Attorney’s Office for Eastern District of New York (“EDNY”), which requested information regarding our interactions with foreign governments and foreign political parties, including the Chinese government, as well as information regarding storage of and access to user data, the development and implementation of Zoom’s privacy policies, and the actions we took relating to the Tiananmen commemorations on Zoom. In July 2020, we received subpoenas from the Department of Justice’s U.S. Attorney’s Office for the Northern District of California (“NDCA”) and the SEC. Both subpoenas seek documents and information relating to various security, data protection and privacy matters, including our encryption, and our statements relating thereto, as well as calculation of usage metrics and related public statements. In addition, the NDCA subpoena seeks information relating to any contacts between our employees and representatives of the Chinese government, and any attempted or successful influence by any foreign government in our policies, procedures, practices, and actions as they relate to users in the United States. We have since received additional subpoenas from EDNY and NDCA seeking related information. We are fully cooperating with all of these investigations and have been conducting our own thorough internal investigation. These investigations are ongoing, and we do not know when they will be completed, which facts we will ultimately discover as a result of the investigations, or what actions the government may or may not take. We cannot predict the outcome of these investigations, and a negative outcome in any or all of these matters could cause us to incur substantial fines, penalties, or other financial exposure, as well as reputational harm.


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Legal Proceedings
On June 11, 2020 and July 30, 2020, purported shareholder derivative complaints were filed in the United States District Court for the District of Delaware. The first complaint names as defendants nine of our officers and directors, and the second complaint names eight of our officers and directors. The lawsuits assert state and federal claims and are based on the same alleged misstatements as the shareholder class action complaint. The lawsuits accuse our board of directors of failing to exercise reasonable and prudent supervision over our management, policies, practices, and internal controls. The plaintiffs seek unspecified monetary damages on behalf of us as well as governance reforms. On September 25, 2020, the derivative cases were consolidated. On October 27, 2021, a third substantially identical lawsuit was filed in the same court against the same defendants, seeking unspecified monetary damages and governance reforms. On November 17, 2021, all three derivative lawsuits were consolidated. The consolidated case was stayed pending resolution of the motion to dismiss the securities class action. On April 11, 2023, the court entered a stipulated order that requires defendants to answer, move, or otherwise respond to the operative complaint by June 12, 2023.
We believe these lawsuits are without merit, and we are vigorously defending ourselves against them. Given the uncertainty of litigation, the preliminary stage of the cases, and the legal standards that must be met for, among other things, class certification and success on the merits, we cannot estimate the reasonably possible loss or range of loss that may result from these actions.
Beginning on March 30, 2020, multiple putative class actions were filed against us in various U.S. federal district courts and state courts relating to our alleged privacy and security practices, including alleged data sharing with third parties (the “U.S. Privacy Class Actions”). The plaintiffs claim violations of a variety of state consumer protection and privacy laws, and also assert state constitutional and common law claims, such as negligence and unjust enrichment. The U.S. Privacy Class Actions seek to certify both nationwide and state-specific classes of individuals using our services in certain time periods. The plaintiffs seek various forms of injunctive and monetary relief, including restitution, statutory and actual damages, punitive damages, and attorneys’ fees. The federal cases have been transferred to and consolidated in the NDCA with our consent; lead plaintiffs’ counsel have been appointed; and plaintiffs filed their first amended consolidated class action complaint on October 28, 2020. On March 11, 2021, the court granted in part, and denied in part, our motion to dismiss, and gave plaintiffs leave to amend. On July 30, 2021, we entered into a settlement agreement with plaintiffs to settle the action on a classwide basis, and plaintiffs filed a motion for preliminary approval of the settlement with the court on July 31, 2021. On October 21, 2021, the Court preliminarily approved the settlement. Under the terms of the settlement, we have paid $85.0 million into an escrow account that will be used to pay claims filed by settlement class members, attorneys’ fees and expenses, administrative costs, and service payments to plaintiffs. On April 21, 2022, the Court granted final approval of the settlement. On May 19, 2022, two objectors to the settlement appealed the Court's final approval order. On May 20, 2022, a third objector appealed the Court’s final approval order. On October 17, 2022, we, plaintiffs, and all three objector-appellants agreed to settle the appeals, and on October 27, 2022, we and plaintiffs initiated proceedings in the district court to obtain Court approval of the settlements, which the district court approved on December 16, 2022. On January 13, 2023, a new objector appealed the court’s December 16, 2022 approval of the settlements of the prior appeals, and on March 31, 2023, the Ninth Circuit dismissed the new appeal. With the appeals resolved, the class action settlement is final and the settlement administrator will be making payments to claimants. On May 30, 2022, a new class action was filed against us in the Northern District of California raising privacy claims similar to those raised in the U.S. Privacy Class Actions on behalf of a putative class of users of Zoom who reside in Australia, New Zealand, Canada, and the United Kingdom and who are not members of the settlement class in the U.S. Privacy Class Actions. On July 12, 2022, we moved to dismiss this new class action, and on February 15, 2023 the court granted the motion to dismiss. On April 5, 2023, the plaintiffs voluntarily dismissed their claims, resolving this lawsuit.
On April 7, 2020 and April 8, 2020, securities class action complaints were filed against us and two of our officers in the United States District Court for the NDCA. The plaintiffs are purported stockholders of ours. The complaints allege, among other things, that we violated Sections 10(b) and 20(a) of the Exchange Act, and Rule 10b-5 by making false and misleading statements and omissions of material fact about our data privacy and security measures. The complaints seek unspecified damages, interest, fees, and costs. On May 18, 2020, the actions were consolidated. On November 4, 2020, the court appointed a lead plaintiff. On December 23, 2020, the lead plaintiff filed a consolidated complaint. We filed a motion to dismiss the consolidated complaint on May 20, 2021. Plaintiff filed an opposition to our motion to dismiss on July 9, 2021. Our reply in support of the motion to dismiss was filed on August 9, 2021. On February 16, 2022, the court granted in part, and denied in part, our motion to dismiss. On March 14, 2022, we moved for reconsideration of the court’s ruling on the motion to dismiss. On March 22, 2022, the court ordered plaintiff to respond to our motion, which plaintiff did on March 29, 2022. On April 22, 2022, we answered the complaint. On March 8, 2023, the court denied our motion for reconsideration. On April 6, 2023, the court entered a scheduling order. Trial is scheduled for May 20, 2024. We have had discussions with lead plaintiff’s counsel regarding a potential settlement of this matter. Although we have not yet reached a binding agreement, and there can be no assurance that a final settlement will be reached or that a settlement, if reached, will be approved by the Court, those discussions are ongoing. We previously accrued an estimated legal settlement charge of $7.5 million during fiscal year 2023, and based on recent discussions, we have recorded an additional estimated legal settlement charge of $52.5 million as a general


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and administrative expense in our condensed consolidated statement of operations for the three months ended April 30, 2023. We believe, based on the recent settlement discussions, that the maximum loss at this time in excess of the amounts accrued is approximately $90.0 million. We expect some or all of this amount would be paid by our D&O insurance.
In addition, from time to time, we are involved in various other legal proceedings arising from the normal course of business activities. We are not presently a party to any other such litigation the outcome of which, we believe, if determined adversely to us, would individually, or taken together, have a material adverse effect on our business, operating results, cash flows, or financial condition. Defending such proceedings is costly and can impose a significant burden on management and employees. We may receive unfavorable preliminary or interim rulings in the course of litigation, and there can be no assurances that favorable final outcomes will be obtained.
8.    Stockholders’ Equity and Equity Incentive Plans
Common Stock
Our amended and restated certificate of incorporation authorizes the issuance of 2,000,000,000 shares of Class A common stock, $0.001 par value per share, and 300,000,000 shares of Class B common stock, $0.001 par value per share. Class A and Class B common stock are referred to as common stock throughout the notes to the condensed consolidated financial statements, unless otherwise noted.
Stock Repurchase Plan
In February 2022, our Board of Directors authorized a stock repurchase program of up to $1.0 billion of our Class A common stock, which was completed in December 2022. During the three months ended April 30, 2022, we repurchased and subsequently retired 1,224,250 shares of our Class A common stock, for an aggregate amount of $132.4 million.
Equity Incentive Plans
We have two equity incentive plans: the 2011 Global Share Plan (“2011 Plan”) and the 2019 Equity Incentive Plan (“2019 Plan”). All shares that remain available for future grants are under the 2019 Plan.
Stock Options
A summary of stock option activity under our equity incentive plan and related information is as follows:
 Stock Options
Outstanding
Stock
Options
Weighted-
Average
Exercise
Price
Weighted-
Average
Remaining
Contractual
Life (Years)
Aggregate
Intrinsic
Value
(in thousands, except share, life, and per share data)
Balance as of January 31, 20234,800,616 $8.22 4.9$322,929 
Exercised(501,968)$8.50 $30,864 
Canceled/forfeited/expired(250)$58.18 
Outstanding as of April 30, 2023