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Summary of Significant Accounting Policies (Tables)
12 Months Ended
Dec. 31, 2023
Summary of Significant Accounting Policies  
Schedule of deferred revenue for franchise sales and annual dues The activity consists of the following (in thousands):

Balance at

Revenue

Balance at

January 1, 2023

New billings

recognized (a)

December 31, 2023

Franchise sales

$

25,281

$

8,061

$

(8,729)

$

24,613

Annual dues

14,164

33,022

(33,904)

13,282

Other

6,626

18,154

(21,991)

2,789

$

46,071

$

59,237

$

(64,624)

$

40,684

(a)Revenue recognized related to the beginning balance for Franchise Sales and Annual Dues was $7.9 million and $13.4 million, respectfully, for the year ended December 31, 2023.
Schedule of commissions related to franchise sales The activity in the Company’s capitalized contract costs for commissions (which are included in “Other current assets” and “Other assets, net of current portion” on the Consolidated Balance Sheets) consist of the following (in thousands):

Additions to

Balance at

contract cost

Expense

Balance at

January 1, 2023

for new activity

recognized

December 31, 2023

Capitalized contract costs for commissions

$

3,974

$

2,737

$

(2,486)

$

4,225

Schedule of disaggregated revenue

In the following table, segment revenue is disaggregated by geographical area (in thousands):

Year Ended

December 31, 

2023

2022

2021

U.S. Company-Owned Regions (a)

$

138,499

$

157,492

$

154,981

U.S. Independent Regions (a)

6,439

7,086

11,392

Canada Company-Owned Regions (a)

40,805

42,289

27,234

Canada Independent Regions (a)

2,891

2,857

6,510

Global

12,754

12,163

11,501

Fee revenue (b)

201,388

221,887

211,618

Franchise sales and other revenue (c)

25,794

27,385

23,506

Total Real Estate

227,182

249,272

235,124

U.S. (a)

63,791

69,169

68,662

Canada (a)

19,039

19,993

12,722

Global

1,031

1,157

1,007

Total Marketing Funds

83,861

90,319

82,391

Mortgage (d)

13,993

12,388

10,051

Other (d)

635

1,407

2,135

Total

$

325,671

$

353,386

$

329,701

(a)On July 21, 2021, the Company acquired INTEGRA. Fee revenue from these regions was previously recognized in the U.S. and Canada Independent Regions and Marketing Funds fees were not charged by the Company. See Note 6, Acquisitions and Dispositions, for more information related to this transaction.
(b)Fee revenue includes Continuing franchise fees, Annual dues and Broker fees.
(c)Franchise sales and other revenue is derived primarily within the U.S.
(d)Revenue from Mortgage and Other are derived exclusively within the U.S.
Schedule of transaction price allocated to the remaining performance obligations

The following table includes estimated revenue by year, excluding certain other immaterial items, expected to be recognized in the future related to performance obligations that are unsatisfied (or partially unsatisfied) at the end of the reporting period (in thousands):

2024

2025

2026

2027

2028

Thereafter

Total

Annual dues

$

13,282

$

$

$

$

$

$

13,282

Franchise sales

6,894

5,766

4,455

3,064

1,637

2,797

24,613

Total

$

20,176

$

5,766

$

4,455

$

3,064

$

1,637

$

2,797

$

37,895

Schedule of reconciliation of cash, both unrestricted and restricted The following table reconciles the amounts presented for cash, both unrestricted and restricted, in the Consolidated Balance Sheets to the amounts presented in the Consolidated Statements of Cash Flows (in thousands):

As of December 31, 

2023

2022

Cash and cash equivalents

$

82,623

$

108,663

Restricted cash:

Marketing Funds (a)

15,640

29,465

Settlement Fund (b)

27,500

Total cash, cash equivalents and restricted cash

$

125,763

$

138,128

(a)All cash held by the Marketing Funds is contractually restricted, pursuant to the applicable franchise agreements.
(b)Represents the net amounts held in the Settlement Fund as part of the settlement of the industry class-action lawsuits. See Note 14, Commitments and Contingencies, for additional information.
Schedule of cost charges to intersegment

Costs charged from Real Estate to the Marketing Funds are as follows (in thousands):

Year Ended

December 31, 

2023

2022

2021

Technology − operating

$

4,676

$

14,436

$

13,396

Technology − capital(a)

(203)

918

954

Marketing staff and administrative services

6,102

5,598

5,782

Total

$

10,575

$

20,952

$

20,132

(a)During the years ended 2023 and 2022, the Company determined that certain development projects were no longer needed and therefore $0.2 million and $0.5 million, respectively, reflecting the cost of work in process assets that would no longer be placed in service, was refunded to the marketing funds.
Schedule of allowances against accounts and notes receivable

The activity in the Company’s allowances against accounts and notes receivable consists of the following (in thousands):

Balance at
beginning of period

Charges/(benefits) to expense for changes in Allowance for doubtful accounts (a)

Write-offs

Balance at
end of period

Year Ended December 31, 2023

$

9,111

$

6,784

$

(4,995)

$

10,900

Year Ended December 31, 2022

$

9,564

$

2,581

$

(3,034)

$

9,111

Year Ended December 31, 2021

$

11,724

$

(1,345)

$

(815)

$

9,564

(a)Includes approximately $1.8 million, $0.4 million and ($0.4) million of expense/(benefit) attributable to the Marketing Funds for the years ended December 31, 2023, 2022 and 2021, respectively.