EX-99.1 2 ex991-pagerdutyq2fy26earni.htm EX-99.1 Document
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PagerDuty Announces Second Quarter Fiscal 2026 Financial Results

Second quarter revenue increased 6% year over year to $123 million
Annual Recurring Revenue ("ARR") grew 5% year over year to $499 million
Second quarter operating income was nearly $4 million; non-GAAP operating income was $31 million
New Chief Revenue Officer to join as leader of global go-to-market strategy and drive revenue growth

SAN FRANCISCO – (BUSINESS WIRE) – September 3, 2025 – PagerDuty, Inc. (NYSE:PD), a leader in digital operations management, today announced financial results for the second quarter of fiscal 2026, ended July 31, 2025.

"PagerDuty achieved important milestones in Q2, including GAAP profitability, solid growth across international markets, and paid customer additions that have already outpaced last year's full year performance," said Jennifer Tejada, Chair and CEO. "As AI drives both opportunity but also unprecedented enterprise complexity and variability, PagerDuty is uniquely positioned at the center of the emerging AI ecosystem as the preferred real-time operations platform for Enterprise and AI native companies and innovators. These achievements, combined with the appointment of our new CRO, reinforce our confidence in the long-term strength of our business and outlook."

Second Quarter Fiscal 2026 Financial Highlights

•Revenue was $123.4 million, an increase of 6.4% year over year.
•Operating income was $3.6 million; operating margin was 2.9%.
•Non-GAAP operating income was $31.4 million; non-GAAP operating margin was 25.4%.
•Net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.10.
•Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.30.
•Net cash provided by operating activities was $34.0 million; free cash flow was $30.2 million.
•Cash, cash equivalents, and investments were $567.9 million as of July 31, 2025.

The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between GAAP and non-GAAP financial information.

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Second Quarter and Recent Highlights

•ARR as of July 31, 2025 grew 5% year over year to $499 million.
•Customers with ARR over $100 thousand grew 6% to 868 as of July 31, 2025, compared to 820 as of July 31, 2024.    
•Dollar-based net retention rate was 102% as of July 31, 2025, compared to 106% as of July 31, 2024.
•Total paid customers were 15,322 as of July 31, 2025, compared to 15,044 as of July 31, 2024.
•Free and paid customers totaled more than 33,000 as of July 31, 2025, representing approximately 13% growth since July 31, 2024.
•Remaining performance obligations were $425 million as of July 31, 2025. Of this amount, the Company expects to recognize revenue of approximately $295 million, or 69%, over the next 12 months $100 million, or 24%, over months 13 to 24, and the remainder thereafter.
•Announced the appointment of Todd McNabb as Chief Revenue Officer, who will lead the global go-to-market strategy, driving revenue growth and retention, effective September 29, 2025.
•Released artificial intelligence-powered ("AI-powered"), chat-first integration between PagerDuty Advance and Amazon Q Business for AI-powered, chat-first integration.
•Recognized as a Leader and Outperformer in the 2025 GigaOm Radar for Incident Response Platforms Report for a third consecutive year, earning the top three scores in all categories showcasing strengths in incident response management, real-time mobile support and comprehensive Artificial Intelligence Operations ("AIOps") capabilities.
•Named as a leader in GigaOm Radar for AIOps for the fourth year because of PagerDuty’s faster-than-market development pace in automation, incident intelligence, and workflow orchestration.
•Recognized as the AIOps Platform of the Year in the 2025 AI Breakthrough Awards.
•Shortlisted for the 2025 SaaS Awards in multiple categories, including Best AI-Powered SaaS Solution, Best Enterprise-Level SaaS Product, and Best SaaS Solution for IT & DevOps.
•Named the winner for the Best SaaS Solution for IT & DevOps.
•Awarded as a 2025 Fortune Best Workplaces in the Bay Area for small and medium organizations.
•Awarded as an Inspiring Workplace in North America for the fourth consecutive year.
•Lands and expands include: Bupa Limited, ChainLink Labs Inc., The Lego Group, Shopify, and Starhub Ltd.

.

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Financial Outlook

For the third quarter of fiscal 2026, PagerDuty currently expects:

•Total revenue of $124.0 million - $126.0 million, representing a growth rate of 4% - 6% year over year.
•Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $0.24 - $0.25 assuming approximately 94 million diluted shares and a non-GAAP tax rate of 22%.

For the full fiscal year 2026, PagerDuty currently expects:

•Total revenue of $493.0 million - $497.0 million (compared to the previous guidance of $493.0 million - $499.0 million), representing a growth rate of 5% - 6% year over year.
•Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $1.00 - $1.04 (up from $0.95 - $1.00) assuming approximately 94 million diluted shares and a non-GAAP tax rate of 22%.

These statements are forward-looking and actual results may differ materially. Please refer to the section titled "Forward-Looking Statements" below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

PagerDuty has not reconciled its expectations as to non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders to GAAP net loss per share attributable to PagerDuty, Inc. common stockholders because certain reconciling items such as stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, gains or losses on extinguishment of convertible senior notes, shareholder matters, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments are out of PagerDuty's control or cannot be reasonably predicted. Accordingly, such reconciliation is not available without unreasonable effort. However, it is important to note that these reconciling items could have a significant effect on PagerDuty's future GAAP results.

Conference Call Information

PagerDuty will host a conference call and live webcast (Zoom meeting ID 933 0011 8027) for analysts and investors at 2:00 p.m. Pacific Time on September 3, 2025. For audio only, the dial-in number 1-312-626-6799 may be used. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com.

Supplemental Financial and Other Information

Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s LinkedIn account (https://www.linkedin.com/company/482819), X (formerly Twitter) account @pagerduty, the X account @jenntejada and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts.
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Forward-Looking Statements

This press release and the related webcast contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning. Words such as “expect,” “extend,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “accelerate,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall,” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission ("SEC") on March 17, 2025. Additional information will be made available in our Quarterly Report on Form 10-Q for the quarter ended July 31, 2025 and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to achieve and maintain future profitability; our ability to sustain and manage our growth; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our dependence on revenue from a single product; our ability to compete effectively in an increasingly competitive market; the impact of seasonality on our business; our ability to adapt and respond effectively to rapidly developing technology; our ability to effectively develop and expand our marketing and sales capacities; our ability to enhance and improve our platform or develop new functionality or use cases; the effect of unfavorable conditions in our industry or the global economy, or reductions in information spending, on our business and results of operations; adverse consequences that could arise as a result of international trade policies, including tariffs, sanctions and trade barriers; the accuracy of our estimates of market opportunity and forecasts of market growth; our assumptions and limitations to which ARR and certain other operational data are subject that may cause such metrics to not provide an accurate indication of actual performance or future results; adverse consequences that could result from any compromise of our information technology systems or those of third parties with whom we work or our data; adverse consequences that could result from any interruptions or delays in performance of our service; and our ability to maintain the compatibility of our platform with third party applications that our customers use in their businesses.

Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release and the related webcast represent our views as of the date of this press release and the related webcast . We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release and the related webcast.

About PagerDuty, Inc.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Learn more and try it for free at www.pagerduty.com.

The PagerDuty Operations Cloud

The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilize the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.

Investor Relations Contact:
Tony Righetti
investor@pagerduty.com

Media Contact:
Debbie O'Brien
media@pagerduty.com

SOURCE PagerDuty
Source: PagerDuty, Inc.
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PAGERDUTY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share data)
(unaudited)

Three months ended July 31,Six months ended July 31,
2025202420252024
Revenue$123,411 $115,935 $243,216 $227,107 
Cost of revenue(1)
19,001 20,080 38,185 39,423 
Gross profit104,410 95,855 205,031 187,684 
Operating expenses:
Research and development(1)
30,897 35,088 64,945 72,611 
Sales and marketing(1)
44,456 50,966 94,501 99,465 
General and administrative(1)
25,491 25,828 52,346 53,368 
Total operating expenses100,844 111,882 211,792 225,444 
Income (loss) from operations3,566 (16,027)(6,761)(37,760)
Interest income6,149 7,516 12,160 14,496 
Interest expense(2,286)(2,363)(4,650)(4,511)
Other income (expense), net120 117 234 (134)
Income (loss) before provision for income taxes7,549 (10,757)983 (27,909)
(Benefit from) provision for income taxes(1,865)427 (1,052)620 
Net income (loss)$9,414 $(11,184)$2,035 $(28,529)
Net loss attributable to redeemable non-controlling interest(161)(272)(378)(478)
Net income (loss) attributable to PagerDuty, Inc.$9,575 $(10,912)$2,413 $(28,051)
Less: Adjustment attributable to redeemable non-controlling interest(202)2,330 (867)9,247 
Net income (loss) attributable to PagerDuty, Inc. common stockholders$9,777 $(13,242)$3,280 $(37,298)
Weighted-average shares used in calculating net income (loss) per share:
Basic92,600 93,289 91,997 93,082 
Diluted94,198 93,289 93,895 93,082 
Net income (loss) per share attributable to PagerDuty, Inc. common stockholders
Basic$0.11 $(0.14)$0.04 $(0.40)
Diluted$0.10 $(0.14)$0.03 $(0.40)

(1) Includes stock-based compensation expense as follows:
Three months ended July 31,Six months ended July 31,
2025202420252024
Cost of revenue$1,213 $1,508 $2,310 $3,264 
Research and development9,560 11,842 19,400 23,064 
Sales and marketing5,285 8,116 11,504 16,063 
General and administrative9,902 10,900 18,499 22,915 
Total$25,960 $32,366 $51,713 $65,306 


PAGERDUTY, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
(unaudited)

July 31, 2025January 31, 2025
Assets
Current assets:
Cash and cash equivalents$339,712 $346,460 
Investments228,142 224,366 
Accounts receivable, net of allowance for credit losses of $1,125 and $1,103 as of July 31, 2025 and January 31, 2025, respectively
70,401 107,350 
Deferred contract costs, current19,004 19,787 
Prepaid expenses and other current assets14,489 13,757 
Total current assets671,748 711,720 
Property and equipment, net25,211 21,335 
Deferred contract costs, non-current25,089 25,279 
Lease right-of-use assets8,266 6,806 
Goodwill137,401 137,401 
Intangible assets, net17,727 20,865 
Other assets6,089 3,860 
Total assets$891,531 $927,266 
Liabilities, redeemable non-controlling interest, and stockholders’ equity
Current liabilities:
Accounts payable$7,046 $7,329 
Accrued expenses and other current liabilities15,016 20,322 
Accrued compensation28,419 37,505 
Deferred revenue, current227,014 243,269 
Lease liabilities, current3,646 3,307 
Convertible senior notes, net, current— 57,426 
Total current liabilities281,141 369,158 
Convertible senior notes, net, non-current394,541 393,282 
Deferred revenue, non-current2,900 2,483 
Lease liabilities, non-current10,186 9,637 
Other liabilities5,082 4,661 
Total liabilities693,850 779,221 
Redeemable non-controlling interest16,972 18,217 
Stockholders' equity
Common stock— — 
Additional paid-in capital774,139 725,483 
Accumulated other comprehensive loss(673)(485)
Accumulated deficit(592,757)(595,170)
Total stockholders’ equity180,709 129,828 
Total liabilities, redeemable non-controlling interest, and stockholders' equity$891,531 $927,266 



PAGERDUTY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(unaudited)

Three months ended July 31,Six months ended July 31,
2025202420252024
Cash flows from operating activities:
Net income (loss) attributable to PagerDuty, Inc. common stockholders$9,777 $(13,242)$3,280 $(37,298)
Net loss and adjustment attributable to redeemable non-controlling interest(363)2,058 (1,245)8,769 
Net income (loss)9,414 (11,184)2,035 (28,529)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization3,122 5,163 7,084 10,455 
Amortization of deferred contract costs5,703 5,427 11,217 10,706 
Amortization of debt issuance costs655 671 1,332 1,279 
Stock-based compensation25,960 32,366 51,713 65,306 
Non-cash lease expense514 789 893 1,635 
Other(556)(1,163)(1,367)(2,465)
Changes in operating assets and liabilities:
Accounts receivable8,919 10,441 36,529 33,157 
Deferred contract costs(5,664)(5,325)(10,243)(10,130)
Prepaid expenses and other assets1,060 1,951 (2,256)(2,862)
Accounts payable(562)511 (459)779 
Accrued expenses and other liabilities(3,379)2,606 (5,190)(829)
Accrued compensation(996)846 (9,332)(821)
Deferred revenue(9,519)(5,893)(15,930)(10,316)
Lease liabilities(697)(1,437)(1,382)(2,949)
Net cash provided by operating activities33,974 35,769 64,644 64,416 
Cash flows from investing activities:
Purchases of property and equipment(874)(637)(1,315)(1,094)
Capitalized software costs(2,893)(1,849)(4,136)(2,941)
Purchases of available-for-sale investments(48,169)(48,335)(92,317)(98,400)
Proceeds from maturities of available-for-sale investments44,510 47,021 88,910 93,577 
Proceeds from sales of available-for-sale investments1,248 — 1,248 2,237 
Purchases of non-marketable equity investments(1,000)— (1,250)— 
Net cash used in investing activities(7,178)(3,800)(8,860)(6,621)
Cash flows from financing activities:
Cash paid for debt issuance costs— (403)— (403)
Repurchases of common stock— (27,213)— (27,213)
Repayments of convertible senior notes(57,500)— (57,500)— 
Proceeds from employee stock purchase plan4,618 5,735 4,618 5,735 
Proceeds from issuance of common stock upon exercise of stock options208 513 3,810 804 
Employee payroll taxes paid related to net share settlement of restricted stock units(6,411)(7,576)(13,968)(14,128)
Net cash used in financing activities(59,085)(28,944)(63,040)(35,205)
Effects of foreign currency exchange rates on cash, cash equivalents, and restricted cash(222)92 113 (23)
Net change in cash, cash equivalents, and restricted cash(32,511)3,117 (7,143)22,567 
Cash, cash equivalents, and restricted cash at beginning of period373,696 386,117 348,328 366,667 
Cash, cash equivalents, and restricted cash at end of period$341,185 $389,234 $341,185 $389,234 


Non-GAAP Financial Measures

This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP research and development, non-GAAP sales and marketing, non-GAAP general and administrative, non-GAAP operating income, non-GAAP operating margin, non-GAAP net income attributable to PagerDuty, Inc. common stockholders, non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders, free cash flow, and free cash flow margin.

PagerDuty believes that non-GAAP financial measures, when taken collectively, may be helpful to investors because they provide consistency and comparability with past financial performance and can assist in comparisons with other companies, some of which use similar non-GAAP financial measures to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies.

The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in PagerDuty’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by PagerDuty’s management about which expenses and income are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each historical non-GAAP financial measure to the most directly comparable financial measure presented in accordance with GAAP.

Specifically, PagerDuty excludes the following from its historical and prospective non-GAAP financial measures, as applicable:

Stock-based compensation: PagerDuty utilizes stock-based compensation to attract and retain employees. It is principally aimed at aligning their interests with those of its stockholders and at long-term retention, rather than to address operational performance for any particular period. As a result, stock-based compensation expenses vary for reasons that are generally unrelated to financial and operational performance in any particular period.

Employer taxes related to employee stock transactions: PagerDuty views the amount of employer taxes related to its employee stock transactions as an expense that is dependent on its stock price, employee exercise and other award disposition activity, and other factors that are beyond PagerDuty’s control. As a result, employer taxes related to employee stock transactions vary for reasons that are generally unrelated to financial and operational performance in any particular period.

Amortization of acquired intangible assets: PagerDuty views amortization of acquired intangible assets as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are evaluated for impairment regularly, amortization of the cost of purchased intangibles is an expense that is not typically affected by operations during any particular period.

Acquisition-related expenses: PagerDuty views acquisition-related expenses, such as transaction costs, acquisition-related retention payments, and acquisition-related asset impairment, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses.

Amortization of debt issuance costs: The imputed interest rates of the Company's convertible senior notes (the "2025 Notes" and the "2028 Notes" or, collectively, the "Notes") was approximately 1.91% for the 2025 Notes and 2.13% for the 2028 Notes. This is a result of the debt issuance costs, which reduce the carrying value of the convertible debt instruments. The debt issuance costs are amortized as interest expense. The expense for the amortization of the debt issuance costs is a non-cash item, and we believe the exclusion of this interest expense will provide for a more useful comparison of our operational performance in different periods.



Restructuring costs: PagerDuty views restructuring costs, such as employee severance-related costs and real estate impairment costs, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses.

Shareholder matters: PagerDuty views certain charges, including third-party legal, consulting, and advisory fees, related to shareholder activity that are outside of the ordinary course of our business and expenses related to a cooperation agreement as events that are not necessarily reflective of operational performance during a period. PagerDuty believes that such charges do not have a direct correlation to the operations of the Company’s business and may vary in size depending on the timing, results, and resolution of such shareholder matters. The consideration of measures that exclude such expenses can assist in the comparison of operational performance in periods which may or may not include such expenses.

Adjustment attributable to redeemable non-controlling interest: PagerDuty adjusts the value of redeemable non-controlling interest of its joint venture PagerDuty K.K. according to the operating agreement. PagerDuty believes this adjustment is not reflective of operational performance during a period and exclusion of such adjustments can assist in comparison of operational performance in different periods.

Income tax effects and adjustments: Based on PagerDuty's financial outlook for fiscal 2026, PagerDuty is utilizing a projected non-GAAP tax rate of 22%. PagerDuty uses a projected non-GAAP tax rate in order to provide better consistency across the interim reporting periods by eliminating the impact of non-recurring and period specific items, which can vary in size and frequency. PagerDuty's estimated tax rate on non-GAAP income is determined annually and may be adjusted during the year to take into account events or trends that PagerDuty believes materially impact the estimated annual rate including, but not limited to, significant changes resulting from tax legislation, material changes in the geographic mix of revenue and expenses and other significant events.

Non-GAAP gross profit and non-GAAP gross margin

We define non-GAAP gross profit as gross profit excluding the following expenses typically included in cost of revenue: stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, and restructuring costs. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of revenue.

Non-GAAP operating expenses

We define non-GAAP operating expenses as operating expenses excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, acquisition-related expenses, which include transaction costs, acquisition-related retention payments, and asset impairment, restructuring costs, and shareholder matters which are not necessarily reflective of operational performance during a given period.

Non-GAAP operating income and non-GAAP operating margin

We define non-GAAP operating income as income (loss) from operations excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, acquisition-related expenses, which include transaction costs, acquisition-related retention payments, and asset impairment, restructuring costs, and shareholder matters which are not necessarily reflective of operational performance during a given period. We define non-GAAP operating margin as non-GAAP operating income as a percentage of revenue.



Non-GAAP net income attributable to PagerDuty, Inc. common stockholders

We define non-GAAP net income attributable to PagerDuty, Inc. common stockholders as net income (loss) attributable to PagerDuty, Inc. common stockholders excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, which include transaction costs, acquisition-related retention payments and asset impairment, restructuring costs, shareholder matters, adjustment attributable to redeemable non-controlling interest, and income tax adjustments, which are not necessarily reflective of operational performance during a given period.

Non-GAAP net income per share, basic and diluted

We define non-GAAP net income per share, basic as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average shares outstanding at the end of the reporting period. We define non-GAAP net income per share, diluted as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average diluted shares outstanding at the end of the reporting period.

Free cash flow and free cash flow margin

We define free cash flow as net cash provided by operating activities, less cash used for purchases of property and equipment and capitalization of internal-use software costs. We define free cash flow margin as free cash flow as a percentage of revenue. In addition to the reasons stated above, we believe that free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment in order to enhance the strength of our balance sheet and further invest in our business and potential strategic initiatives. A limitation of the utility of free cash flow as a measure of our liquidity is that it does not represent the total increase or decrease in our cash balance for the period. We use free cash flow in conjunction with traditional U.S. GAAP measures as part of our overall assessment of our liquidity, including the preparation of our annual operating budget and quarterly forecasts and to evaluate the effectiveness of our business strategies. There are a number of limitations related to the use of free cash flow as compared to net cash provided by operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.

PagerDuty encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate PagerDuty’s business.

Please see the reconciliation tables at the end of this release for the reconciliation of non-GAAP financial measures to their most-comparable GAAP financial measures.



PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(in thousands, except percentages and per share data)
(unaudited)

Three months ended July 31,Six months ended July 31,
2025202420252024
Non-GAAP gross profit and non-GAAP gross margin
Gross profit$104,410 $95,855 $205,031 $187,684 
Add:
Stock-based compensation 1,213 1,508 2,310 3,264 
Employer taxes related to employee stock transactions 30 39 68 83 
Amortization of acquired intangible assets 601 2,268 1,874 4,675 
Restructuring costs — (2)— (2)
Non-GAAP gross profit$106,254 $99,668 $209,283 $195,704 
Revenue$123,411 $115,935 $243,216 $227,107 
Gross margin84.6 %82.7 %84.3 %82.6 %
Non-GAAP gross margin86.1 %86.0 %86.0 %86.2 %
Non-GAAP operating expenses
Research and development$30,897 $35,088 $64,945 $72,611 
Less:
Stock-based compensation9,560 11,842 19,400 23,064 
Employer taxes related to employee stock transactions183 236 487 518 
Acquisition-related expenses35 228 263 523 
Amortization of acquired intangible assets— 29 — 116 
Restructuring costs— (2)1,373 (2)
Non-GAAP research and development$21,119 $22,755 $43,422 $48,392 
Sales and marketing$44,456 $50,966 $94,501 $99,465 
Less:
Stock-based compensation5,285 8,116 11,504 16,063 
Employer taxes related to employee stock transactions121 145 303 335 
Amortization of acquired intangible assets632 633 1,265 1,265 
Restructuring costs22 (10)2,232 (10)
Non-GAAP sales and marketing$38,396 $42,082 $79,197 $81,812 
General and administrative$25,491 $25,828 $52,346 $53,368 
Less:
Stock-based compensation9,902 10,900 18,499 22,915 
Employer taxes related to employee stock transactions127 154 321 341 
Acquisition-related expenses— 31 — (1)
Amortization of acquired intangible assets— 7 — 29 
Restructuring costs51 16 279 24 
Shareholder matters79 — 2,349 — 
Non-GAAP general and administrative$15,332 $14,720 $30,898 $30,060 

Note: Certain figures may not sum due to rounding.











PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)
(in thousands, except percentages and per share data)
(unaudited)

Three months ended July 31,Six months ended July 31,
2025202420252024
Non-GAAP operating income and non-GAAP operating margin
Income (loss) from operations$3,566 $(16,027)$(6,761)$(37,760)
Add:
Stock-based compensation25,960 32,366 51,713 65,306 
Employer taxes related to employee stock transactions461 574 1,179 1,277 
Amortization of acquired intangible assets1,233 2,937 3,139 6,085 
Acquisition-related expenses35 259 263 522 
Restructuring costs73 2 3,884 10 
Shareholder matters79 — 2,349 — 
Non-GAAP operating income$31,407 $20,111 $55,766 $35,440 
Revenue$123,411 $115,935 $243,216 $227,107 
Operating margin2.9 %(13.8)%(2.8)%(16.6)%
Non-GAAP operating margin25.4 %17.3 %22.9 %15.6 %
Non-GAAP net income attributable to PagerDuty, Inc. common stockholders
Net income (loss) attributable to PagerDuty, Inc. common stockholders$9,777 $(13,242)$3,280 $(37,298)
Add:
Stock-based compensation25,960 32,366 51,713 65,306 
Employer taxes related to employee stock transactions461 574 1,179 1,277 
Amortization of debt issuance costs655 671 1,332 1,279 
Amortization of acquired intangible assets1,233 2,937 3,139 6,085 
Acquisition-related expenses35 259 263 522 
Restructuring costs73 2 3,884 10 
Shareholder matters79 — 2,349 — 
Adjustment attributable to redeemable non-controlling interest(202)2,330 (867)9,247 
Income tax effects and adjustments(9,795)(5,566)(15,317)(10,092)
Non-GAAP net income attributable to PagerDuty, Inc. common stockholders$28,276 $20,331 $50,955 $36,336 
Non-GAAP net income per share, basic
Net income (loss) per share, basic, attributable to PagerDuty, Inc. common stockholders$0.11 $(0.14)$0.04 $(0.40)
Non-GAAP adjustments to net income (loss) attributable to PagerDuty, Inc. common stockholders0.20 0.36 0.51 0.79 
Non-GAAP net income per share, basic, attributable to PagerDuty, Inc. common stockholders$0.31 $0.22 $0.55 $0.39 
Non-GAAP net income per share, diluted
Net income (loss) per share, diluted, attributable to PagerDuty, Inc. common stockholders$0.10 $(0.14)$0.03 $(0.40)
Non-GAAP adjustments to net income (loss) attributable to PagerDuty, Inc. common stockholders0.20 0.35 0.51 0.78 
Non-GAAP net income per share, diluted, attributable to PagerDuty, Inc. common stockholders$0.30 $0.21 $0.54 $0.38 
Weighted-average shares used in calculating net income per share
Basic92,600 93,289 91,997 93,082 
Diluted94,198 93,289 93,895 93,082 
Weighted-average shares used in calculating non-GAAP net income per share
Basic92,600 93,289 91,997 93,082 
Diluted94,198 96,238 93,895 96,245 

Note: Certain figures may not sum due to rounding.



PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)
(in thousands, except percentages)
(unaudited)

Three months ended July 31,Six months ended July 31,
2025202420252024
Free cash flow and free cash flow margin
Net cash provided by operating activities$33,974 $35,769 $64,644 $64,416 
Purchases of property and equipment(874)(637)(1,315)(1,094)
Capitalization of software costs(2,893)(1,849)(4,136)(2,941)
Free cash flow$30,207 $33,283 $59,193 $60,381 
Net cash used in investing activities$(7,178)$(3,800)$(8,860)$(6,621)
Net cash used in financing activities$(59,085)$(28,944)$(63,040)$(35,205)
Revenue$123,411 $115,935 $243,216 $227,107 
Operating cash flow margin27.5 %30.9 %26.6 %28.4 %
Free cash flow margin24.5 %28.7 %24.3 %26.6 %