EX-99.1 2 finalwebpostedpresentati.htm EXHIBIT 99.1 finalwebpostedpresentati
Investor HighlightsMANAGEMENT PRESENTATION MAY 23, 2017 


 
2 LEGAL DISCLOSURES Forward-Looking Statements Various statements contained in this presentation, including those that express a belief, expectation or intention, as well as those that are not statements of historical fact, are forward-looking statements. These forward-looking statements may include projections and estimates concerning the timing and success of our strategies, plans or intentions. Forward-looking statements are generally accompanied by words such as “estimate,” “project,” “predict,” “believe,” “expect,” “intend,” “anticipate,” “potential,” “plan,” “goal” or other words that convey the uncertainty of future events or outcomes. We have based these forward-looking statements on our current expectations and assumptions about future events. These assumptions include, among others, our projections and expectations regarding: market trends in the single-family home rental industry and in the local markets where we operate, our ability to institutionalize a historically fragmented business model, our business strengths, our ideal tenant profile, the quality and location of our properties in attractive neighborhoods, the scale advantage of our national platform and the superiority of our operational infrastructure, the effectiveness of our investment philosophy and diversified acquisition strategy, our ability to grow our portfolio and to create a cash flow opportunity with attractive current yields and upside from increasing rents and cost efficiencies and our understanding of our competition and general economic, demographic and real estate conditions that may impact our business. While we consider these expectations and assumptions to be reasonable, they are inherently subject to significant business, economic, competitive, regulatory and other risks, contingencies and uncertainties, most of which are difficult to predict and many of which are beyond our control and could cause actual results to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Investors should not place undue reliance on these forward-looking statements, which speak only as of the date of this presentation, May 23, 2017. We undertake no obligation to update any forward-looking statements to conform to actual results or changes in our expectations, unless required by applicable law. For a further description of the risks and uncertainties that could cause actual results to differ from those expressed in these forward-looking statements, as well as risks relating to the business of the Company in general, see the “Risk Factors” disclosed in the Company’s Annual Report for the year ended December 31, 2016 and the Company’s subsequent filings with the Securities and Exchange Commission. Non-GAAP Financial Measures This presentation includes certain financial measures that were not prepared in accordance with U.S. generally accepted accounting principles (GAAP) because we believe they help investors understand our performance. Any non-GAAP financial measures presented are not, and should not be viewed as, substitutes for financial measures required by U.S. GAAP and may not be comparable to the calculation of similar measures of other companies.


 
SFR Industry Overview 3 OPERATIONAL OVERVIEW Cincinnati, OH


 
4 WHERE WE ARE (1) As of Mar 31, 2017. Percentage leased, average age and average sq. ft. per home exclude held for sale properties. • 48,336 homes • 22 states • 95.1% total leased • Average age of 14 years • Average size of 1,961 sf PORTFOLIO HIGHLIGHTS (1) BALANCED APPROACH


 
5 HOW WE GOT HERE


 
6 PROPERTY MANAGEMENT PLATFORM PROPERTIES PROCESSES PEOPLE


 
7 Revenue Optimization Cost Control Enhanced Customer Experience Constant Improvement Scalability Why Is The Platform So Important? PROPERTY MANAGEMENT PLATFORM • 8,900 homes located in over 20 markets in 12 states • Seamlessly integrated into AMH’s system within 30 days • Dramatically improved margins on acquired properties • Available homes marketed & ready for self‐guided tours  on day one HIGHLIGHTS


 
AMH Highlights Section 8 PM OPERATIONS Dallas‐Fort Worth, TX


 
9 CENTRALIZED SUPPORT, LOCAL TOUCH SUPPORT • Control – Underwriting,  pricing, lease  administration • Efficiency – Ability to  operate 7 days a week, 15  hours a day • Consistency – AH4R  University • Innovation – Data driven


 
10 Operational Support  • Training • Accounting • Maintenance • Call centers • Lease administration Boots on The Ground • Property inspections • Personal tenant interactions CENTRALIZED SUPPORT, LOCAL TOUCH Managerial Oversight • Local district office • District & field managers Salt Lake City District Office Seattle Portland Boise Las Vegas Support Center


 
11 CENTRALIZED SUPPORT, LOCAL TOUCH LOCAL TOUCH • Superior Customer Service • Tenant retention • Positive tenant  behavior DISTRICT MANAGER LEASING TEAM PROPERTY MANAGEMENT TEAM FIELD TEAM • Eyes on the Assets • 125,000 inspections  yearly • Manage Costs • Ensure quality


 
12 CENTRALIZED SUPPORT, LOCAL TOUCH FOCUS • Customer Service  • Personal touch • Convenience • Our People • Intentional about culture • Minimizing Vacancy Period • Preservation of Asset Customer Service • Seamless Communication • Training • Turn Revolution • Tenant • Property Management • Vendors: Preferred In House  Services KEY INITIATIVES


 
13 BEST IN CLASS SYSTEMS West  Division Pricing Marketing Tenant Underwriting LeasingMove‐In PM &  Maintenance Renewal /  Move‐Out Turn Data  & Feedback


 
14 • Estimates demand  at different price  points • Current demand in  trade area • Monitor demand  during current  marketing period REVENUE OPTIMIZATION BEST IN CLASS SYSTEMS – PRICING TOOL


 
15 • Visualization of  internal and 3rd party inventory • Identify property  fundamentals  • Surrounding school  data ASSET LEVEL PRICING BEST IN CLASS SYSTEMS – PRICING TOOL


 
16 OBJECTIVES • Manage costs • Reduce down time • Improve efficiencies BEST IN CLASS SYSTEMS – INSPECTION TOOL


 
17 PRIMO MANAGE COSTS • Line item visibility &  review • Drive tenant  behavior • Vendor  accountability BEST IN CLASS SYSTEMS – INSPECTION TOOL


 
18 PRIMO Speed Through Integration Website Accounting Work Flow  Management BEST IN CLASS SYSTEMS – INSPECTION TOOL


 
19 EFFICIENCIES • Scheduling &  workflow  management • Reduce  administrative time  • Guided task and  inspection script BEST IN CLASS SYSTEMS – INSPECTION TOOL


 
SFR Industry Overview 20 MARKETING & LEASING Jacksonville, FL


 
21 ELIMINATING THE TRADITIONAL SFR LEASING MODEL BOTTLENECKS 1. Yard Sign 2. Contact Agent or  Leave Message 3. Schedule Showing  or Call  4. Agent Shows  Home 5. Complete  Application at  Leasing Office 6. Conduct Rental Underwriting 7. Approved Tenant 8. Tenant Move‐In Access Execution Best Case:  8 – 14 days The traditional SFR leasing model quickly showed its limitations in achieving required scale. Information


 
22 PROPERTY INFORMATION AWARENESS ONLINE SEARCH NEIGHBORHOOD SEARCH MLS NURTURE CAMPAIGNS • Zillow • Realtor.com • Rentals.com • Trulia • Yard sign • Referrals • Nurture campaigns to previous  shoppers


 
23 PROPERTY INFORMATION


 
24 DIGITAL TRAFFIC 1.1 2.5 9.6 1.5 3.8 17.2 1.9 4.9 22.9 0 5 10 15 20 25 Unique Users Sessions Pageviews 2014 2015 2016 WEBSITE TRAFFIC (millions) 56.6% of page views in 2016 occurred on mobile devices


 
25 PROPERTY ACCESS


 
26 PROPERTY ACCESS CONTACT CENTER • Sales Development teams  are highly accessible to  handle inquiries regarding  our properties, 7 days a  week, 15 hours a day.  • Identify needs, present  product, qualify, create  showings. • Handled 720,000 inbound  sales calls in 2016. Over 300,000 Check Ins in 2016


 
27 Platform structured to permit high volume of showings PROPERTY ACCESS


 
28 Over 20,000 new leases executed in 2016 LEASE EXECUTION • Field Leasing  • Underwriting • Lease writing 7 day a week operation


 
29 Platform structured to provide visibility and transparency to leasing activity LEASE EXECUTION


 
SFR Industry Overview 30 HOME MAINTENANCE Houston, TX


 
31 MAINTENANCE OBJECTIVES Property  Preservation Customer  Service Cost Control $


 
32 MAINTENANCE PROCESS & CHALLENGE Vendor PM Office In‐House Services TENANT Systems Maintenance


 
33 Intake Diagnosis Resolution MAINTENANCE PROCESS


 
34 MAINTENANCE PROCESS - INTAKE I n t a k e Online PM Office Call Center


 
35 GARAGE DOOR • 4 Basic problems • 48 Unique diagnoses • 39 Discoveries • 83 Responses MAINTENANCE PROCESS - DIAGNOSIS


 
36 Asset  Catalog Appliances HVAC Water  Heaters MAINTENANCE PROCESS - DIAGNOSIS


 
37 HVAC Supervisor Coordinator Coordinator TRADE  SPECIALIST Coordinator MAINTENANCE PROCESS - DIAGNOSIS


 
38 Resolution Self‐service In‐House  Services External  Vendor MAINTENANCE PROCESS - RESOLUTION Misaligned Sensors Replace Sensors Garage Door Spring


 
39 PRIME Maintenance Management MAINTENANCE PROCESS - RESOLUTION


 
40 COMMUNICATION WEB Vendor PM  Office TENANT Systems Maintenance In‐House Services


 
41 Vendor PM  Office In‐House  Services PRIME Tenant Maintenance AN INTEGRATED SOLUTION


 
SFR Industry Overview 42 IN‐HOUSE SERVICES Houston, TX


 
43 IN-HOUSE SERVICES PROGRAM OBJECTIVE • Reduces costs • Increase customer satisfaction • Property preservation • 70 technicians & vehicles • Cover 90% of our portfolio • More work orders than top 10  vendors combined (YTD 2017) PROGRAM OVERVIEW


 
44 WORK ORDER & DRIVE TIME State of the art proprietary systems optimize productivity  “Scheduling Assistant” optimizes drives to reduce windshield time 


 
45 WORK ORDER VOLUME State of the art proprietary systems optimize productivity  Real‐time management tools monitor activities 


 
46 FIRST TRIP COMPLETIONS System monitors status of follow‐up jobs  State of the art proprietary systems optimize productivity 


 
47 AUTOMATED CUSTOMER SERVICE SURVEYS Surveys ensure job and customer satisfaction   State of the art proprietary systems optimize productivity 


 
48 VEHICLE LOCATION TRACKING Systems provide management tools  State of the art proprietary systems optimize productivity 


 
AMH Highlights Section 49 Houston, TXFINANCIAL REVIEW


 
50 BEST-IN-CLASS PLATFORM = INDUSTRY LEADING METRICS AMH 1Q17 SFR Peers (1) (Dollars in thousands) 1Q16 2Q16 3Q16 4Q16 1Q17 Range Adjusted EBITDA Margins Total revenues, excluding tenant charge‐backs $ 173,943 $ 200,061 $ 205,249 $ 204,382 $ 205,381 Property operating expenses, net ( 49,048) ( 58,739) ( 63,116) ( 56,562) ( 56,393) Property management expenses, net ( 14,937) ( 16,593) ( 16,488) ( 15,737) ( 15,600) General & administrative expenses, net ( 8,057) ( 7,346) ( 7,563) ( 8,026) ( 8,774) Other expenses ( 1,079) ( 1,361) ( 2,575) ( 1,993) ( 629) Adjusted EBITDA $ 100,822 $ 116,022 $ 115,507 $ 122,064 $ 123,985 Margin 58.0 % 58.0 % 56.3 % 59.7 % 60.4 % ~ 55 %     to     ~ 58 % Maintenance capex ( 6,017) ( 8,755) ( 10,411) ( 6,353) ( 6,444) Leasing costs ( 1,929) ( 2,151) ( 2,119) ( 1,806) ( 1,482) Adjusted EBITDA after capex & leasing costs $ 92,876 $ 105,116 $ 102,977 $ 113,905 $ 116,059 Margin 53.4 % 52.5 % 50.2 % 55.7 % 56.5 % ~ 47 %     to     ~ 53 % Platform Efficiency Percentage Rents & fees from single‐family properties $ 170,192 $ 196,215 $ 200,035 $ 201,395 $ 203,711 Property management expenses, net $ 14,937 $ 16,593 $ 16,488 $ 15,737 $ 15,600 General & administrative expenses, net 8,057 7,346 7,563 8,026 8,774 Leasing costs 1,929 2,151 2,119 1,806 1,482 Total platform costs $ 24,923 $ 26,090 $ 26,170 $ 25,569 $ 25,856 Platform Efficiency Percentage 14.6 % 13.3 % 13.1 % 12.7 % 12.7 % ~ 15 %     to     ~ 16 % Note: Refer to Defined Terms and Non‐GAAP Reconciliations section of this document for definitions of metrics and reconciliations to GAAP.  (1) SFR Peer metrics have been calculated using definitions as outlined in the Defined Terms and Non‐GAAP Reconciliations section of this document and are based on publicly available  information for the largest comparable single‐family rental companies.  The operating results of other single‐family rental companies may include differing lines of business, which could  make these metrics not comparable across companies.  Additionally, as other single‐family rental companies may not compute these metrics in the same manner, these metrics may not  agree to similar metrics reported by them.  Other factors may also impact investment returns. 


 
AMH Highlights Section 51 Las Vegas, NVAPPENDIX


 
52 Mar 31, 2016 Jun 30, 2016 Sep 30, 2016 Dec 31,  2016 Mar 31,  2017 Net (loss) income attributable to common shareholders (4,377)$         (10,404)$      (21,152)$      2,391$          (1,490)$         Dividends  on preferred shares 5,569            7,412            13,669          13,587          13,587          Noncontroll ing interest 3,836            (761)              7,316            (6,640)           (301)              Net income (loss) 5,028            (3,753)           (167)              9,338            11,796          Interest expense 30,977        35,481          32,851        31,538        31,889        Depreciation and amortization 69,517        79,604          75,392        74,164        73,953        EBITDA 105,522        111,332        108,076        115,040        117,638        Noncash share‐based compensation expense (1) 870                983                891                892                938                Acquisition fees  and costs  expensed 5,653            3,489            1,757            544                1,096            (Gain) loss  on sale / impairment of single‐family properties  and other, net (60)                 68                  (11,115)         1,508            (1,097)           Loss  on early extinguishment of debt ‐                     ‐                     13,408          ‐                     ‐                     Gain on conversion of Series  E units (11,463)         ‐                     ‐                     ‐                     ‐                     Remeasurement of participating preferred shares 300                150                2,490            4,080            5,410            Adjusted EBITDA 100,822        116,022        115,507        122,064        123,985        Maintenance capex 6,017            8,755            10,411          6,353            6,444            Leasing costs 1,929            2,151            2,119            1,806            1,482            Adjusted EBITDA after capex & leasing costs 92,876$        105,116$     102,977$     113,905$     116,059$     For the Three Months Ended DEFINED TERMS AND NON-GAAP RECONCILIATIONS (1) Represents total noncash share-based compensation expense, which is included within general and administrative expense and property management expenses. EBITDA, Adjusted EBITDA and Adjusted EBITDA after CapEx and Leasing Costs EBITDA is defined as earnings before interest, taxes, depreciation and amortization. EBITDA is a non-GAAP financial measure and is used by us and others as a supplemental measure of performance. Adjusted EBITDA is a supplemental non-GAAP financial measure calculated by adjusting EBITDA for (1) acquisition fees and costs expensed incurred with recent business combinations and the acquisition of individual properties, (2) net gain or loss on sale / impairment of single- family properties and other, (3) noncash share-based compensation expense, (4) gain or loss on early extinguishment of debt, (5) gain or loss on conversion of convertible units and (6) noncash fair value adjustments associated with remeasuring our participating preferred shares derivative liability to fair value. Adjusted EBITDA after CapEx and Leasing Costs is a supplemental non-GAAP financial measure calculated by adjusting Adjusted EBITDA for (1) maintenance capital expenditures and (2) leasing costs. We consider Adjusted EBITDA and Adjusted EBITDA after CapEx and Leasing Costs to be meaningful financial measures of operating performance because they exclude the impact of various income and expense items that are not indicative of operating performance. The following is a reconciliation of net (loss) income attributable to common shareholders, determined in accordance with GAAP, to EBITDA, Adjusted EBITDA and Adjusted EBITDA after CapEx and Leasing Costs for the trailing five quarters (amounts in thousands):


 
53 DEFINED TERMS AND NON-GAAP RECONCILIATIONS Platform Efficiency Percentage Platform Efficiency Percentage is calculated by dividing management costs, which include (1) property management expenses, net of tenant charge-backs and excluding noncash share-based compensation expense, (2) general and administrative expense, excluding noncash share-based compensation expense and (3) leasing costs, by total portfolio rents and fees.     (Dollars in thousands) Mar 31, 2016 Jun 30, 2016 Sep 30, 2016 Dec 31,  2016 Mar 31,  2017 Property management expenses 14,937$        16,593$        16,488$        15,737$        15,600$        General  and administrative expense 8,057            7,346            7,563            8,026            8,774            Leasing costs 1,929            2,151            2,119            1,806            1,482            Total  management costs 24,923$        26,090$        26,170$        25,569$        25,856$        Rents from single‐family properties 167,995$     193,491$     197,137$     198,980$     201,107$     Fees  from single‐family properties 2,197            2,724            2,898            2,415            2,604            Total  portfolio rents  and fees 170,192$     196,215$     200,035$     201,395$     203,711$     Platform Efficiency Percentage 14.6% 13.3% 13.1% 12.7% 12.7% For the Three Months Ended (1) Excludes noncash share-based compensation expense related to centralized and field property management employees. (2) Excludes noncash share-based compensation expense related to corporate administrative employees. (1) (2)