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Restructuring and Integration Expenses
 12 Months Ended
Dec. 31, 2020
Restructuring and Related Activities [Abstract]  
Restructuring and Integration Expenses Restructuring and Integration ExpensesOn June 30, 2017, the Company completed the acquisition of YP Holdings, Inc. (the “YP Acquisition”) and, in an effort to improve operational efficiencies and realize synergies, the Company incurred certain restructuring and integration charges. Restructuring and integration charges are incurred primarily from post-merger integration and restructuring initiatives. These charges include severance benefits, facility exit costs, system consolidation and integration costs, and professional consulting and advisory services costs. From inception through December 31, 2019, the Company incurred $198.9 million of cumulative business restructuring charges and integration expenses. During the years ended December 31, 2019 and 2018, the Company incurred $46.0 million and $87.3 million, respectively, of such business restructuring charges and integration expenses. These restructuring and integration expenses are recorded in General and administrative expense in the Company's consolidated statements of operations. The Company attributed all restructuring and integration expenses to the Marketing Services reportable segment.
As of December 31, 2019, the Company completed all restructuring and integration efforts associated with the YP Acquisition. The following table sets forth additional financial information related to the Company's restructuring charges and integration expenses related to the YP Acquisition for the periods presented (in thousands):
Years Ended December 31,Year Ended
December 31, 2019
20192018Cumulative
Severance costs$9,487 $18,326 $58,126 
Facility exit costs6,532 13,519 27,368 
System consolidation costs (1)
11,603 20,859 37,389 
Legal costs5,550 3,956 13,926 
Tax and accounting advisory services1,918 14,851 27,358 
Other costs (2)
10,870 15,796 34,745 
Total restructuring and integration expenses$45,960 $87,307 $198,912 

(1)System consolidation costs primarily consist of reducing duplicate software applications and licenses, obtaining new maintenance and network contracts, consolidating data centers, and eliminating telecom contracts.

(2)Other costs primarily include the write-off of fixed assets and capitalized software costs.

The following table reflects the Company's liabilities associated with restructuring charges and integration expenses (in thousands):
Severance costsFacility exit costsSystem consolidation costsLegal costsTax and accounting advisory services
Other costs (1)
Total
Balance as of January 1, 2020$3,377 $6,786 $14 $4,813 $14 $— $15,004 
Expense— — — — — — — 
Payments(3,377)(4,965)(14)(4,563)(14)— (12,933)
Balance as of December 31, 2020
$— $1,821 $— $250 $— $— $2,071 

(1)Other costs primarily include the write-off of fixed assets and capitalized software costs. A reconciliation of the beginning and ending liability balance is not provided as these costs represent non-cash impairments of assets and therefore are not a liability of the Company.
 Severance
costs		Facility
exit
costs		System
consolidation
costs		Legal
costs		Tax and
accounting
advisory
services		Other
costs		Total
Balance as of January 1, 2019$5,528 $7,621 $1,064 $3,519 $— $13,216 $30,948 
Expense9,487 6,532 11,603 5,550 1,918 10,870 45,960 
Payments(11,638)(7,367)(12,653)(4,256)(1,904)(5,781)(43,599)
Balance as of December 31, 2019$3,377 $6,786 $14 $4,813 $14 $18,305 $33,309