Revenue

12 Months Ended

Jul. 31, 2020

Revenue from Contract with Customer [Abstract]

Revenue

Revenue

Disaggregation of Revenue

Revenue by revenue type and by geography is as follows (in thousands):

	Fiscal year ended July 31, 2020
	Subscription and support		License		Services		Total
United States	$	139,059	$	174,183	$	149,297	$	462,539
Canada	18,216		36,184		4,595		58,995
Other Americas	4,454		6,374		7,780		18,608
Total Americas	161,729		216,741		161,672		540,142
United Kingdom	6,942		36,185		5,397		48,524
Other EMEA	19,544		43,988		26,389		89,921
Total EMEA	26,486		80,173		31,786		138,445
Total APAC	15,258		34,640		13,822		63,720
Total revenue	203,473		331,554		207,280		742,307

	Fiscal year ended July 31, 2019
	Subscription and support		License		Services		Total
United States	$	100,136	$	179,726	$	166,724	$	446,586
Canada	11,171		26,329		9,469		46,969
Other Americas	4,450		6,576		7,092		18,118
Total Americas	115,757		212,631		183,285		511,673
United Kingdom	6,844		21,648		11,504		39,996
Other EMEA	12,118		47,119		37,153		96,390
Total EMEA	18,962		68,767		48,657		136,386
Total APAC	15,755		38,874		16,826		71,455
Total revenue	150,474		320,272		248,768		719,514

	Fiscal year ended July 31, 2018
	Subscription and support		License		Services		Total
United States	$	71,864	$	154,259	$	183,606	$	409,729
Canada	9,116		21,974		14,501		45,591
Other Americas	3,834		7,680		7,640		19,154
Total Americas	84,814		183,913		205,747		474,474
United Kingdom	6,279		22,033		8,341		36,653
Other EMEA	7,543		35,443		32,192		75,178
Total EMEA	13,822		57,476		40,533		111,831
Total APAC	12,102		34,217		20,225		66,544
Total revenue	110,738		275,606		266,505		652,849

No country other than those listed above accounted for more than 10% of revenue during the years ended July 31, 2020, 2019 and 2018.

Revenue by major product or service type is as follows (in thousands):

	Fiscal years ended July 31,
	2020		2019		2018
Subscription and Support
Subscription	119,658		65,050		33,401
Support	83,815		85,424		77,337
License
Term license	$	328,489	$	318,142	$	263,793
Perpetual license	3,065		2,130		11,813
Services	207,280		248,768		266,505
Total revenue	$	742,307	$	719,514	$	652,849

Customer Contract - Related Balance Sheet Amounts

Amounts related to customer contract-related arrangements are included on the consolidated balance sheets as follows (in thousands):

	July 31, 2020	July 31, 2019
Unbilled accounts receivable, net	84,228	46,103
Contract costs, net	34,809	30,390
Deferred revenue, net	132,996	131,831

Unbilled accounts receivable

During the fiscal year ended July 31, 2020, the Company entered into new term licenses and multi-year term license renewals with committed terms ranging from two to five years that resulted in approximately $30.3 million of unbilled accounts receivable as of July 31, 2020. During the fiscal year ended July 31, 2019, the Company entered into a ten-year term license that resulted in $8.5 million of unbilled accounts receivable as of July 31, 2020 and accounted for more than 10% of unbilled accounts receivable as of July 31, 2020 and July 31, 2019.

As of July 31, 2020 and 2019, there was no allowance for doubtful accounts associated with unbilled accounts receivable.

Contract costs

The current portion of contract costs of $9.6 million and $7.0 million is included in prepaid and other current assets on the Company’s consolidated balance sheets as of July 31, 2020 and 2019, respectively. The non-current portion of contract costs of $25.2 million and $23.4 million is included in other assets on the Company’s consolidated balance sheets as of July 31, 2020 and 2019. The Company amortized $9.9 million and $5.5 million of contract costs during the fiscal year ended July 31, 2020 and 2019, respectively.

Deferred revenue

During the fiscal year ended July 31, 2020, the Company recognized revenue of $102.7 million related to the Company’s deferred revenue balance reported as of July 31, 2019.

Performance Obligations

The aggregate amount of consideration allocated to performance obligations either not satisfied or partially satisfied, also known as remaining performance obligations, was $587.9 million as of July 31, 2020. Subscription services are typically satisfied over three to five years, support services are generally satisfied within one year, and professional services are typically satisfied within one year. Professional services under time and material contracts are not included in the performance obligations amount as these arrangements can be cancelled at any time.