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Servicing rights (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Mar. 31, 2020
Dec. 31, 2019
Mar. 31, 2019
Servicing rights          
Unpaid Principal Amount     $ 1,776,888 $ 1,735,493  
Carrying Value $ 31,480   31,480 30,795  
Total servicing rights     110,111 121,969 $ 115,652
Servicing rights activity at amortized cost          
Beginning net carrying value at amortized cost 30,795        
Ending net carrying value at amortized cost 31,480        
Residential MSRs          
Servicing rights          
Unpaid Principal Amount     8,326,668 8,164,604  
Servicing rights activity at fair value          
Beginning net carrying value at fair value 91,174 $ 93,065      
Additions due to loans sold, servicing retained 7,147 3,593      
Loan pay-offs (3,253) (1,312)      
Unrealized gains (losses) (16,437) (7,128)      
Ending net carrying value at fair value 78,631 88,218      
Freddie Mac          
Servicing rights          
Unpaid Principal Amount     1,193,274 1,167,476  
Carrying Value 13,944 10,986 13,944 13,135 10,986
Servicing rights activity at amortized cost          
Beginning net carrying value at amortized cost 13,135 10,248      
Additions due to loans sold, servicing retained 1,449 1,267      
Amortization (640) (529)      
Ending net carrying value at amortized cost 13,944 10,986      
Freddie Mac | Residential MSRs          
Servicing rights          
Unpaid Principal Amount     2,277,047 2,270,981  
Servicing rights activity at fair value          
Beginning net carrying value at fair value 23,996        
Ending net carrying value at fair value 19,960        
SBA          
Servicing rights          
Unpaid Principal Amount     583,614 568,017  
Carrying Value 17,536 16,448 17,536 $ 17,660 16,448
Servicing rights activity at amortized cost          
Beginning net carrying value at amortized cost 17,660 16,749      
Additions due to loans sold, servicing retained 961 933      
Amortization (873) (822)      
Impairment (212) (412)      
Ending net carrying value at amortized cost 17,536 16,448      
SBA | Freddie Mac          
Servicing rights          
Carrying Value 31,480 27,434 $ 31,480   $ 27,434
Servicing rights activity at amortized cost          
Ending net carrying value at amortized cost $ 31,480 $ 27,434