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Servicing rights (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Dec. 31, 2018
Sep. 30, 2018
Servicing rights              
Unpaid Principal Amount         $ 1,676,150 $ 1,470,532  
Carrying Value $ 29,842   $ 26,997   29,842 26,997  
Total servicing rights         114,480 120,062 $ 118,221
Servicing rights activity at amortized cost              
Beginning net carrying value at amortized cost     26,997        
Ending net carrying value at amortized cost 29,842   29,842        
Residential              
Servicing rights              
Unpaid Principal Amount         7,982,024 7,466,679  
Servicing rights activity at fair value              
Beginning net carrying value at fair value 85,658 $ 85,554 93,065 $ 72,295      
Additions due to loans sold, servicing retained 9,028 5,502 18,482 16,657      
Loan pay-offs (2,466) (1,665) (5,861) (4,747)      
Unrealized gains (losses) (7,582) 2,317 (21,048) 7,503      
Ending net carrying value at fair value 84,638 91,708 84,638 91,708      
Freddie Mac              
Servicing rights              
Unpaid Principal Amount         1,120,377 964,377  
Carrying Value 11,103 8,774 10,248 5,059 12,310 10,248 9,825
Servicing rights activity at amortized cost              
Beginning net carrying value at amortized cost 11,103 8,774 10,248 5,059      
Additions due to loans sold, servicing retained 1,798 1,521 3,745 5,911      
Amortization (591) (470) (1,683) (1,145)      
Ending net carrying value at amortized cost 12,310 9,825 12,310 9,825      
Freddie Mac | Residential              
Servicing rights              
Unpaid Principal Amount         2,283,631 2,267,943  
Servicing rights activity at fair value              
Beginning net carrying value at fair value     28,917        
Ending net carrying value at fair value 23,099   23,099        
SBA              
Servicing rights              
Unpaid Principal Amount         555,772 506,155  
Carrying Value 18,000 16,946 16,749 16,684 17,532 $ 16,749 16,688
Servicing rights activity at amortized cost              
Beginning net carrying value at amortized cost 18,000 16,946 16,749 16,684      
Additions due to loans sold, servicing retained 550 697 2,431 2,502      
Acquisitions     894 362      
Amortization (869) (855) (2,529) (2,594)      
Impairment (149) (100) (13) (266)      
Ending net carrying value at amortized cost 17,532 16,688 17,532 16,688      
SBA | Freddie Mac              
Servicing rights              
Carrying Value 29,842 26,513 29,842 26,513 $ 29,842   $ 26,513
Servicing rights activity at amortized cost              
Ending net carrying value at amortized cost $ 29,842 $ 26,513 $ 29,842 $ 26,513