Exhibit 12.1

Aspect Software Group Holdings Ltd.

Ratio of Earnings to Fixed Charges

(In thousands)

	2008		2009		2010		2011		2012
(Loss) income before income taxes	$	21,781	$	39,144	$	36,683	$	43,424	$	(3,190	)
Add: Fixed charges net of capitalized interest	89,297		64,499		70,113		69,964		67,518
Income before income taxes and fixed charges (net of capitalized interest)	111,078		103,643		106,796		113,388		64,328
Fixed charges:
Interest	81,493		57,133		56,562		63,741		61,622
Amortization of debt issuance costs	5,249		5,224		11,325		4,141		4,080
Estimated interest component of rental expense	2,555		2,142		2,226		2,082		1,816
Total	89,297		64,499		70,113		69,964		67,518
Ratio of earnings before taxes and fixed charges, to fixed charges	1.24		1.61		1.52		1.62		0.95