Condensed Consolidated Statements of Cash Flows (unaudited) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013
Cash flows from operating activities:
Net (loss) income	$ (9,453)	$ 1,643
Reconciliation of net (loss) income to net cash and cash equivalents provided by operating activities:
Depreciation	6,839	5,591
Amortization expense for acquired intangible assets	9,879	26,135
Non-cash interest expense	4,508	4,383
Non-cash compensation expense	270	429
Increase to accounts receivable allowances	2,284	920
Deferred income taxes	(9,986)	(18,853)
Changes in operating assets and liabilities:
Accounts receivable	2,090	4,208
Receivable due from Aspect Software Group Holdings Ltd.	1,397	(150)
Other current assets and other assets	1,065	3,026
Accounts payable	2,162	(2,589)
Accrued liabilities and other liabilities	4,023	(9,278)
Deferred revenues	4,053	(68)
Net cash and cash equivalents provided by operating activities	19,131	15,397
Cash flows from investing activities:
Cash paid for acquisitions, net of cash acquired	0	(142,064)
Purchases of property and equipment	(8,660)	(8,953)
Purchase of investment	0	(1,852)
Net cash and cash equivalents used in investing activities	(8,660)	(152,869)
Cash flows from financing activities:
Repayment of borrowings	(46,800)	(16,100)
Borrowings under debt facilities	15,000	110,000
Debt issuance costs in connection with borrowings	0	(5,538)
Proceeds received from capital contribution	7,004	0
Net cash and cash equivalents (used in) provided by financing activities	(24,796)	88,362
Effect of exchange rate changes on cash	(126)	(1,034)
Net decrease in cash and cash equivalents	(14,451)	(50,144)
Cash and cash equivalents:
Beginning of period	26,694	80,838
End of period	12,243	30,694
Supplemental disclosure of cash flow information
Cash paid for interest	44,162	40,185
Cash paid for income taxes	$ 1,553	$ 2,277