Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Operations (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Supplemental Condensed Consolidating Statement of Income
Net revenues	$ 113,450	$ 108,512	$ 328,722	$ 313,483
Cost of revenues	48,697	44,624	142,800	125,840
Gross profit	64,753	63,888	185,922	187,643
Operating expenses:
Research and development	12,500	13,643	39,191	37,495
Selling, general and administrative	29,561	33,975	94,121	94,480
Amortization expense for acquired intangible assets			9,879	26,135
Restructuring credits	0	0	0	(46)
Total operating expenses	44,096	54,414	139,517	153,416
(Loss) income from operations	20,657	9,474	46,405	34,227
Interest and other income (expense), net	(19,208)	(18,690)	(57,091)	(50,814)
(Loss) income before income taxes	1,449	(9,216)	(10,686)	(16,587)
(Benefit from) provision for income taxes	(846)	(17,135)	(1,233)	(18,230)
Equity in earnings of subsidiaries	0	0	0	0
Net income (loss)	2,295	7,919	(9,453)	1,643
Less: Net loss attributable to noncontrolling interest	(509)	0	(1,255)	0
Net income (loss) attributable to Aspect Software Parent, Inc.	2,804	7,919	(8,198)	1,643
Issuer / Guarantor Subsidiaries
Supplemental Condensed Consolidating Statement of Income
Net revenues	74,048	74,703	219,090	214,392
Cost of revenues	35,233	32,895	104,685	93,146
Gross profit	38,815	41,808	114,405	121,246
Operating expenses:
Research and development	9,290	11,409	29,894	31,270
Selling, general and administrative	17,327	22,617	59,987	63,742
Restructuring credits				(44)
Total operating expenses	28,358	40,566	95,205	115,660
(Loss) income from operations	10,457	1,242	19,200	5,586
Interest and other income (expense), net	(15,109)	54	(48,703)	(17,750)
(Loss) income before income taxes	(4,652)	1,296	(29,503)	(12,164)
(Benefit from) provision for income taxes	(1,897)	(19,308)	(4,037)	(18,686)
Equity in earnings of subsidiaries	5,559	(12,513)	17,268	(4,879)
Net income (loss)	2,804	8,091	(8,198)	1,643
Less: Net loss attributable to noncontrolling interest	0		0
Net income (loss) attributable to Aspect Software Parent, Inc.	2,804	8,091	(8,198)	1,643
Non-guarantor Subsidiaries
Supplemental Condensed Consolidating Statement of Income
Net revenues	49,156	39,412	129,284	114,935
Cost of revenues	23,218	17,332	57,767	48,538
Gross profit	25,938	22,080	71,517	66,397
Operating expenses:
Research and development	3,210	2,234	9,297	6,225
Selling, general and administrative	12,234	11,358	34,134	30,738
Restructuring credits				(2)
Total operating expenses	15,738	13,848	44,312	37,756
(Loss) income from operations	10,200	8,232	27,205	28,641
Interest and other income (expense), net	(4,099)	(18,744)	(8,388)	(33,064)
(Loss) income before income taxes	6,101	(10,512)	18,817	(4,423)
(Benefit from) provision for income taxes	1,051	2,173	2,804	456
Equity in earnings of subsidiaries	0	0	0	0
Net income (loss)	5,050	(12,685)	16,013	(4,879)
Less: Net loss attributable to noncontrolling interest	(509)		(1,255)
Net income (loss) attributable to Aspect Software Parent, Inc.	5,559	(12,685)	17,268	(4,879)
Eliminations
Supplemental Condensed Consolidating Statement of Income
Net revenues	(9,754)	(5,603)	(19,652)	(15,844)
Cost of revenues	(9,754)	(5,603)	(19,652)	(15,844)
Gross profit	0	0	0	0
Operating expenses:
Research and development	0	0	0	0
Selling, general and administrative	0	0	0	0
Restructuring credits				0
Total operating expenses	0	0	0	0
(Loss) income from operations	0	0	0	0
Interest and other income (expense), net	0	0	0	0
(Loss) income before income taxes	0	0	0	0
(Benefit from) provision for income taxes	0	0	0	0
Equity in earnings of subsidiaries	(5,559)	12,513	(17,268)	4,879
Net income (loss)	(5,559)	12,513	(17,268)	4,879
Less: Net loss attributable to noncontrolling interest	0		0
Net income (loss) attributable to Aspect Software Parent, Inc.	(5,559)	12,513	(17,268)	4,879
Operating expenses
Operating expenses:
Amortization expense for acquired intangible assets	2,035	6,796	6,205	21,487
Operating expenses | Issuer / Guarantor Subsidiaries
Operating expenses:
Amortization expense for acquired intangible assets	1,741	6,540	5,324	20,692
Operating expenses | Non-guarantor Subsidiaries
Operating expenses:
Amortization expense for acquired intangible assets	294	256	881	795
Operating expenses | Eliminations
Operating expenses:
Amortization expense for acquired intangible assets	$ 0	$ 0	$ 0	$ 0