Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Balance Sheets (Details) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2014		Dec. 31, 2013		Sep. 30, 2013	Dec. 31, 2012
Current assets:
Cash and cash equivalents	$ 12,243		$ 26,694		$ 30,694	$ 80,838
Accounts receivable, net	55,675		59,002
Receivable due from Aspect Software Group Holdings Ltd.	1,224		2,621
Deferred tax assets	9,660		9,197
Other current assets	19,703		21,020
Total current assets	98,505		118,534
Property, plant, and equipment, net	20,230		18,467
Intangible assets, net	62,866		72,832
Goodwill	750,858		750,785
Investment in subsidiaries	0		0
Other assets	17,543		22,081
Total assets	950,002		982,699
Current liabilities:
Accounts payable	11,737		7,858
Current portion of long-term debt	10,663	[1]	37,851	[1]
Accrued liabilities	51,558		61,967
Deferred revenues	81,679		76,670
Total current liabilities	155,637		184,346
Deferred tax liabilities	22,393		31,876
Long-term deferred revenue	2,869		4,455
Long-term debt	765,823	[2]	770,079	[2]
Other long-term liabilities	50,199		36,603
Total liabilities	996,921		1,027,359
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(50,934)		(49,930)
Noncontrolling interest	4,015		5,270
Total shareholder's deficit	(46,919)		(44,660)
Total liabilities and shareholder's deficit	950,002		982,699
Issuer / Guarantor Subsidiaries
Current assets:
Cash and cash equivalents	424		3,764		4,069	11,093
Accounts receivable, net	60,907		76,387
Receivable due from Aspect Software Group Holdings Ltd.	1,224		2,621
Deferred tax assets	7,934		7,934
Other current assets	14,039		14,958
Total current assets	84,528		105,664
Property, plant, and equipment, net	17,538		16,396
Intangible assets, net	53,519		61,922
Goodwill	717,332		717,334
Investment in subsidiaries	62,287		45,047
Other assets	8,507		13,094
Total assets	943,711		959,457
Current liabilities:
Accounts payable	53,509		35,963
Current portion of long-term debt	10,663		37,851
Accrued liabilities	38,519		49,354
Deferred revenues	59,160		52,330
Total current liabilities	161,851		175,498
Deferred tax liabilities	21,943		31,425
Long-term deferred revenue	1,924		3,047
Long-term debt	765,823		770,079
Other long-term liabilities	39,089		24,068
Total liabilities	990,630		1,004,117
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(46,919)		(44,660)
Noncontrolling interest	0		0
Total shareholder's deficit	(46,919)		(44,660)
Total liabilities and shareholder's deficit	943,711		959,457
Non-guarantor Subsidiaries
Current assets:
Cash and cash equivalents	11,819		22,930		26,625	69,745
Accounts receivable, net	67,158		50,657
Receivable due from Aspect Software Group Holdings Ltd.	0		0
Deferred tax assets	1,726		1,263
Other current assets	5,664		6,062
Total current assets	86,367		80,912
Property, plant, and equipment, net	2,692		2,071
Intangible assets, net	9,347		10,910
Goodwill	33,526		33,451
Investment in subsidiaries	0		0
Other assets	9,036		8,987
Total assets	140,968		136,331
Current liabilities:
Accounts payable	30,618		39,937
Current portion of long-term debt	0		0
Accrued liabilities	13,039		12,613
Deferred revenues	22,519		24,340
Total current liabilities	66,176		76,890
Deferred tax liabilities	450		451
Long-term deferred revenue	945		1,408
Long-term debt	0		0
Other long-term liabilities	11,110		12,535
Total liabilities	78,681		91,284
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	58,272		39,777
Noncontrolling interest	4,015		5,270
Total shareholder's deficit	62,287		45,047
Total liabilities and shareholder's deficit	140,968		136,331
Eliminations
Current assets:
Cash and cash equivalents	0		0		0	0
Accounts receivable, net	(72,390)		(68,042)
Receivable due from Aspect Software Group Holdings Ltd.	0		0
Deferred tax assets	0		0
Other current assets	0		0
Total current assets	(72,390)		(68,042)
Property, plant, and equipment, net	0		0
Intangible assets, net	0		0
Goodwill	0		0
Investment in subsidiaries	(62,287)		(45,047)
Other assets	0		0
Total assets	(134,677)		(113,089)
Current liabilities:
Accounts payable	(72,390)		(68,042)
Current portion of long-term debt	0		0
Accrued liabilities	0		0
Deferred revenues	0		0
Total current liabilities	(72,390)		(68,042)
Deferred tax liabilities	0		0
Long-term deferred revenue	0		0
Long-term debt	0		0
Other long-term liabilities	0		0
Total liabilities	(72,390)		(68,042)
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(62,287)		(45,047)
Noncontrolling interest	0		0
Total shareholder's deficit	(62,287)		(45,047)
Total liabilities and shareholder's deficit	$ (134,677)		$ (113,089)

[1] $3.5 million held by a minority shareholder of Aspect Software Group Holdings Ltd. as of December 31, 2013.

[2] $50.0 million held by a related party as of September 30, 2014 and December 31, 2013.