SUPPLEMENTAL GUARANTOR CONDENSED CONSOLIDATING FINANCIALS

The Company’s debt issued in May 2010 is fully and unconditionally and jointly and severally guaranteed by Aspect Software Parent, Inc. and each of its domestic subsidiaries. Aspect Software Inc. is the issuer of the Company’s debt. Each of the guarantor subsidiaries is 100% owned, directly or indirectly by Aspect Software Parent, Inc. The following represents the supplemental condensed financial information of Aspect Software Parent, Inc. and its guarantor and non-guarantor subsidiaries, as of September 30, 2014 and December 31, 2013, and for the three and nine months ended September 30, 2014 and 2013.

Supplemental Condensed Consolidating Balance Sheet (unaudited)

September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries		Eliminations			Consolidated
Assets
Current assets:
Cash and cash equivalents	$	424		$	11,819	$	—		$	12,243
Accounts receivable, net	60,907			67,158		(72,390		)	55,675
Receivable due from Aspect Software Group Holdings Ltd.	1,224			—		—			1,224
Deferred tax assets	7,934			1,726		—			9,660
Other current assets	14,039			5,664		—			19,703
Total current assets	84,528			86,367		(72,390		)	98,505
Property, plant, and equipment, net	17,538			2,692		—			20,230
Intangible assets, net	53,519			9,347		—			62,866
Goodwill	717,332			33,526		—			750,858
Investment in subsidiaries	62,287			—		(62,287		)	—
Other assets	8,507			9,036		—			17,543
Total assets	$	943,711		$	140,968	$	(134,677	)	$	950,002
Liabilities and shareholder's equity (deficit)
Current liabilities:
Accounts payable	$	53,509		$	30,618	$	(72,390	)	$	11,737
Current portion of long-term debt	10,663			—		—			10,663
Accrued liabilities	38,519			13,039		—			51,558
Deferred revenues	59,160			22,519		—			81,679
Total current liabilities	161,851			66,176		(72,390		)	155,637
Deferred tax liabilities	21,943			450		—			22,393
Long-term deferred revenue	1,924			945		—			2,869
Long-term debt	765,823			—		—			765,823
Other long-term liabilities	39,089			11,110		—			50,199
Total liabilities	990,630			78,681		(72,390		)	996,921
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(46,919		)	58,272		(62,287		)	(50,934		)
Noncontrolling interest	—			4,015		—			4,015
Total shareholder's (deficit) equity	(46,919		)	62,287		(62,287		)	(46,919		)
Total liabilities and shareholder's (deficit) equity	$	943,711		$	140,968	$	(134,677	)	$	950,002

Supplemental Condensed Consolidating Balance Sheet (unaudited)

December 31, 2013



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries		Eliminations			Consolidated
Assets
Current assets:
Cash and cash equivalents	$	3,764		$	22,930	$	—		$	26,694
Accounts receivable, net	76,387			50,657		(68,042		)	59,002
Receivable due from Aspect Software Group Holdings Ltd.	2,621			—		—			2,621
Deferred tax assets	7,934			1,263		—			9,197
Other current assets	14,958			6,062		—			21,020
Total current assets	105,664			80,912		(68,042		)	118,534
Property, plant, and equipment, net	16,396			2,071		—			18,467
Intangible assets, net	61,922			10,910		—			72,832
Goodwill	717,334			33,451		—			750,785
Investment in subsidiaries	45,047			—		(45,047		)	—
Other assets	13,094			8,987		—			22,081
Total assets	$	959,457		$	136,331	$	(113,089	)	$	982,699
Liabilities and shareholder's equity (deficit)
Current liabilities:
Accounts payable	$	35,963		$	39,937	$	(68,042	)	$	7,858
Current portion of long-term debt	37,851			—		—			37,851
Accrued liabilities	49,354			12,613		—			61,967
Deferred revenues	52,330			24,340		—			76,670
Total current liabilities	175,498			76,890		(68,042		)	184,346
Deferred tax liabilities	31,425			451		—			31,876
Long-term deferred revenue	3,047			1,408		—			4,455
Long-term debt	770,079			—		—			770,079
Other long-term liabilities	24,068			12,535		—			36,603
Total liabilities	1,004,117			91,284		(68,042		)	1,027,359
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(44,660		)	39,777		(45,047		)	(49,930		)
Noncontrolling interest	—			5,270		—			5,270
Total shareholder's (deficit) equity	(44,660		)	45,047		(45,047		)	(44,660		)
Total liabilities and shareholder's (deficit) equity	$	959,457		$	136,331	$	(113,089	)	$	982,699

Supplemental Condensed Consolidating Statement of Operations (unaudited)

For the Three Months Ended September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net revenues	$	74,048		$	49,156		$	(9,754	)	$	113,450
Cost of revenues	35,233			23,218			(9,754		)	48,697
Gross profit	38,815			25,938			—			64,753
Operating expenses:
Research and development	9,290			3,210			—			12,500
Selling, general and administrative	17,327			12,234			—			29,561
Amortization expense for acquired intangible assets	1,741			294			—			2,035
Total operating expenses	28,358			15,738			—			44,096
Income from operations	10,457			10,200			—			20,657
Interest and other income (expense), net	(15,109		)	(4,099		)	—			(19,208		)
(Loss) income before income taxes	(4,652		)	6,101			—			1,449
(Benefit from) provision for income taxes	(1,897		)	1,051			—			(846		)
Equity in earnings of subsidiaries	5,559			—			(5,559		)	—
Net income (loss)	2,804			5,050			(5,559		)	2,295
Less: Net loss attributable to noncontrolling interest	—			(509		)	—			(509		)
Net income (loss) attributable to Aspect Software Parent, Inc.	$	2,804		$	5,559		$	(5,559	)	$	2,804

For the Three Months Ended September 30, 2013



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net revenues	$	74,703		$	39,412		$	(5,603	)	$	108,512
Cost of revenues	32,895			17,332			(5,603		)	44,624
Gross profit	41,808			22,080			—			63,888
Operating expenses:
Research and development	11,409			2,234			—			13,643
Selling, general and administrative	22,617			11,358			—			33,975
Amortization expense for acquired intangible assets	6,540			256			—			6,796
Total operating expenses	40,566			13,848			—			54,414
Income from operations	1,242			8,232			—			9,474
Interest and other income (expense), net	54			(18,744		)	—			(18,690		)
Income (loss) before income taxes	1,296			(10,512		)	—			(9,216		)
Provision for (benefit from) income taxes	(19,308		)	2,173			—			(17,135		)
Equity in earnings of subsidiaries	(12,513		)	—			12,513			—
Net income (loss)	$	8,091		$	(12,685	)	$	12,513		$	7,919

Supplemental Condensed Consolidating Statement of Operations (unaudited)

For the Nine Months Ended September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net revenues	$	219,090		$	129,284		$	(19,652	)	$	328,722
Cost of revenues	104,685			57,767			(19,652		)	142,800
Gross profit	114,405			71,517			—			185,922
Operating expenses:
Research and development	29,894			9,297			—			39,191
Selling, general and administrative	59,987			34,134			—			94,121
Amortization expense for acquired intangible assets	5,324			881			—			6,205
Total operating expenses	95,205			44,312			—			139,517
Income from operations	19,200			27,205			—			46,405
Interest and other income (expense), net	(48,703		)	(8,388		)	—			(57,091		)
(Loss) income before income taxes	(29,503		)	18,817			—			(10,686		)
(Benefit from) provision for income taxes	(4,037		)	2,804			—			(1,233		)
Equity in earnings of subsidiaries	17,268			—			(17,268		)	—
Net (loss) income	(8,198		)	16,013			(17,268		)	(9,453		)
Less: Net loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
Net (loss) income attributable to Aspect Software Parent, Inc.	$	(8,198	)	$	17,268		$	(17,268	)	$	(8,198	)

For the Nine Months Ended September 30, 2013



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net revenues	$	214,392		$	114,935		$	(15,844	)	$	313,483
Cost of revenues	93,146			48,538			(15,844		)	125,840
Gross profit	121,246			66,397			—			187,643
Operating expenses:
Research and development	31,270			6,225			—			37,495
Selling, general and administrative	63,742			30,738			—			94,480
Amortization expense for acquired intangible assets	20,692			795			—			21,487
Restructuring credits	(44		)	(2		)	—			(46		)
Total operating expenses	115,660			37,756			—			153,416
Income from operations	5,586			28,641			—			34,227
Interest and other income (expense), net	(17,750		)	(33,064		)	—			(50,814		)
Loss before income taxes	(12,164		)	(4,423		)	—			(16,587		)
(Benefit from) provision for income taxes	(18,686		)	456			—			(18,230		)
Equity in earnings of subsidiaries	(4,879		)	—			4,879			—
Net income (loss)	$	1,643		$	(4,879	)	$	4,879		$	1,643

Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)

For the Three Months Ended September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net income (loss)	$	2,804		$	5,050		$	(5,559	)	$	2,295
Change in cumulative translation adjustment	(151		)	918			(8		)	759
Comprehensive income (loss)	2,653			5,968			(5,567		)	3,054
Comprehensive loss attributable to noncontrolling interest	—			(509		)	—			(509		)
Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	2,653		$	6,477		$	(5,567	)	$	3,563

For the Three Months Ended September 30, 2013



(in thousands)	Issuer / Guarantor Subsidiaries		Non-guarantor Subsidiaries			Eliminations			Consolidated
Net income (loss)	$	8,091	$	(12,685	)	$	12,513		$	7,919
Change in cumulative translation adjustment	559		(1,389		)	(5		)	(835		)
Comprehensive income (loss)	$	8,650	$	(14,074	)	$	12,508		$	7,084

For the Nine Months Ended September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations			Consolidated
Net (loss) income	$	(8,198	)	$	16,013		$	(17,268	)	$	(9,453	)
Change in cumulative translation adjustment	(248		)	183			(15		)	(80		)
Comprehensive (loss) income	(8,446		)	16,196			(17,283		)	(9,533		)
Comprehensive loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	(8,446	)	$	17,451		$	(17,283	)	$	(8,278	)

For the Nine Months Ended September 30, 2013



(in thousands)	Issuer / Guarantor Subsidiaries		Non-guarantor Subsidiaries			Eliminations			Consolidated
Net income (loss)	$	1,643	$	(4,879	)	$	4,879		$	1,643
Change in cumulative translation adjustment	830		(1,535		)	(53		)	(758		)
Comprehensive income (loss)	$	2,473	$	(6,414	)	$	4,826		$	885

Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)

For the Nine Months Ended September 30, 2014



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations		Consolidated
Operating activities:
Net cash provided by (used in ) operating activities	$	28,480		$	(9,349	)	$	—	$	19,131
Investing activities:
Purchases of property and equipment	$	(7,024	)	$	(1,636	)	$	—	$	(8,660	)
Net cash used in investing activities	(7,024		)	(1,636		)	—		(8,660		)
Financing activities:
Repayment of borrowings	(46,800		)	—			—		(46,800		)
Borrowings under debt facilities	15,000								15,000
Proceeds received from capital contribution	7,004								7,004
Net cash used in by financing activities	(24,796		)	—			—		(24,796		)
Effect of exchange rate changes on cash	—			(126		)	—		(126		)
Net change in cash and cash equivalents	(3,340		)	(11,111		)	—		(14,451		)
Cash and cash equivalents:
Beginning of period	3,764			22,930			—		26,694
End of period	$	424		$	11,819		$	—	$	12,243

Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)

For the Nine Months Ended September 30, 2013



(in thousands)	Issuer / Guarantor Subsidiaries			Non-guarantor Subsidiaries			Eliminations		Consolidated
Operating activities:
Net cash provided by operating activities	$	47,758		$	(32,361	)	$	—	$	15,397
Investing activities:
Cash paid for acquisitions, net of cash acquired	(135,163		)	(6,901		)	—		(142,064		)
Purchases of property and equipment	(7,981		)	(972		)	—		(8,953		)
Purchase of investment	$	—		$	(1,852	)	$	—	$	(1,852	)
Net cash used in investing activities	(143,144		)	(9,725		)	—		(152,869		)
Financing activities:
Repayment of borrowings	(16,100		)	—			—		(16,100		)
Borrowings under debt facilities	110,000			—			—		110,000
Debt issuance costs in connection with borrowings	(5,538		)						(5,538		)
Net cash provided by financing activities	88,362			—			—		88,362
Effect of exchange rate changes on cash	—			(1,034		)	—		(1,034		)
Net change in cash and cash equivalents	(7,024		)	(43,120		)	—		(50,144		)
Cash and cash equivalents:
Beginning of period	11,093			69,745			—		80,838
End of period	$	4,069		$	26,625		$	—	$	30,694