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Revenue Recognition (Tables)
 9 Months Ended
Sep. 30, 2020
Revenue from Contract with Customer [Abstract]  
Deferred Commissions
The following table presents the activity impacting deferred commissions for the nine months ended September 30, 2020 (in thousands):
Balance at December 31, 2019$11,822 
   Capitalized deferred commissions7,284 
   Amortization of deferred commissions(3,089)
Balance at September 30, 2020$16,017 
Disaggregation of Revenue The Company has operations primarily in the U.S., United Kingdom and Canada. Information about these operations is presented below (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019
Revenues:
Subscription and support:
   United States$53,356 $36,503 $149,946 $100,778 
   United Kingdom9,518 9,334 28,864 28,082 
   Canada3,318 2,501 11,260 6,233 
   Other International4,800 2,721 12,512 9,664 
      Total subscription and support revenue70,992 51,059 202,582 144,757 
Perpetual license:
   United States345 830 849 1,882 
   United Kingdom— 20 16 37 
   Canada14 37 71 94 
   Other International52 88 327 194 
      Total perpetual license revenue411 975 1,263 2,207 
Professional services:
   United States1,865 2,229 6,773 6,764 
   United Kingdom432 525 1,621 1,709 
   Canada137 114 371 406 
   Other International347 163 921 728 
      Total professional service revenue2,781 3,031 9,686 9,607 
Total revenue$74,184 $55,065 $213,531 $156,571