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Revenue Recognition (Tables)
 6 Months Ended
Jun. 30, 2020
Revenue from Contract with Customer [Abstract]  
Deferred Commissions
The following table presents the activity impacting deferred commissions for the six months ended June 30, 2020 (in thousands):
Balance at December 31, 2019$11,822  
   Capitalized deferred commissions4,388  
   Amortization of deferred commissions(1,900) 
Balance at June 30, 2020$14,310  
Disaggregation of Revenue The Company has operations primarily in the U.S., United Kingdom and Canada. Information about these operations is presented below (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Revenues:
Subscription and support:
   United States$50,619  $34,436  $96,590  $64,275  
   United Kingdom9,350  9,432  19,346  18,748  
   Canada3,360  1,348  7,942  3,732  
   Other International4,370  3,499  7,712  6,943  
      Total subscription and support revenue67,699  48,715  131,590  93,698  
Perpetual license:
   United States222  484  504  1,052  
   United Kingdom—  8  16  17  
   Canada36  15  57  57  
   Other International233  68  275  106  
      Total perpetual license revenue491  575  852  1,232  
Professional services:
   United States2,197  2,555  4,907  4,535  
   United Kingdom375  693  1,189  1,184  
   Canada96  172  234  292  
   Other International457  303  575  565  
      Total professional service revenue3,125  3,723  6,905  6,576  
Total revenue$71,315  $53,013  $139,347  $101,506