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INCOME FROM CONTRACTS WITH CUSTOMERS - Income and Expenses (Details) - COP ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Income From Contract With Customers [Abstract]      
Commissions on banking services $ 3,006,506 $ 2,718,482 $ 2,567,704
Fees on credit cards 1,364,244 1,187,716 1,112,319
Pension and severance fund management 1,129,391 987,323 926,771
Trust activities 334,910 312,901 311,837
Storage services 161,298 156,638 169,815
Commissions on drafts, checks and checkbooks 50,026 49,645 60,768
Office network services 24,618 30,220 42,639
Other commissions 12,350 10,457 10,272
Total income for commission and fees 6,083,343 5,453,382 5,202,125
Banking Services (311,098) (307,191) (332,811)
Sales and Services Commissions (184,481) (171,680) (119,987)
Fees paid to pension funds sales forces (94,285) (75,130) (74,531)
Information Processing Services of Operators (17,969) (22,525) (23,039)
Offices Network Services (8,508) (23,040) (29,874)
Collection Service of Contributions to Financial Entities (1,177) (7,110) (5,618)
Banks Guarantees (18) (128) (88)
Fiduciary Businesses (61) (46) (41)
Credit Cards (6) (12) (2)
Other (10,396) (6,901) (37,123)
Total expenses from commissions and fees (627,999) (613,763) (623,114)
Net commission and fee income $ 5,455,344 $ 4,839,619 $ 4,579,011