ý | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
o | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 |
Delaware | 38-1747023 |
(State or other jurisdiction of incorporation or organization) | (I.R.S. Employer Identification No.) |
2800 Executive Way Miramar, Florida | 33025 |
(Address of principal executive offices) | (Zip Code) |
Large accelerated filer | ý | Accelerated filer | o |
Non-accelerated filer | o | Smaller reporting company | o |
(Do not check if a smaller reporting company) | Emerging growth company | o |
Class | Number of Shares | |
Common Stock, $0.0001 par value | 68,250,665 |
Exhibit Number | Description of Exhibits | |
10.1†* | ||
10.2+* | ||
10.3† | ||
31.1 | ||
31.2 | ||
32.1** | ||
32.2** | ||
101.INS* | XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document. | |
101.SCH* | XBRL Taxonomy Extension Schema | |
101.CAL* | XBRL Taxonomy Extension Calculation Linkbase | |
101.LAB* | XBRL Taxonomy Extension Label Linkbase | |
101.PRE* | XBRL Taxonomy Extension Presentation Linkbase |
† | Confidential treatment has been requested for portions of this exhibit. The redacted information has been filed separately with the SEC. |
+ | Indicates a management contract or compensatory plan or arrangement. |
* | Previously filed with our Quarterly Report on Form 10-Q for the period ended March 31, 2018, filed on April 26, 2018. |
** | Previously furnished with our Quarterly Report on Form 10-Q for the period ended March 31, 2018, filed on April 26, 2018. |
SPIRIT AIRLINES, INC. | ||
Date: June 12, 2018 | By: | /s/ Edward M. Christie |
Edward M. Christie | ||
President and Chief Financial Officer |
A. | Navitaire and Customer are parties to that certain Navitaire Hosted Services Agreement dated as of February 28, 2007, as amended (the “Agreement”), pursuant to which Navitaire performs Hosted Services for Customer. |
B. | Section 19.1 of the Agreement permits the parties to amend the terms and conditions of the Agreement provided such amendment is made in writing signed by the parties. |
C. | Navitaire and Customer desire to amend the terms of the Agreement as provided below. |
1 | Amendment to Update References to NAVITAIRE. All references within the Agreement to “NAVITAIRE” are hereby replaced with “Navitaire”. |
2 | Amendment to Recitals, as follows: |
A. | Navitaire, wholly owned by Amadeus IT Group, S.A., is an airline technology services company, which provides various services such as hosted reservation and revenue management services to airline companies worldwide. |
B. | The parties desire that Navitaire provide to Customer Hosted Services (as defined in Section 1), and Customer desires to purchase such Hosted Services on the terms contained in this Agreement. |
3 | Amendment to Main Terms and Conditions, as follows: |
a) | Term (Replaced). Section 5.1, Term, is hereby deleted in its entirety and replaced with the following: |
5.1 | Term. Unless otherwise terminated earlier under this Section 5, this Agreement shall commence on June 1, 2008 and continue through January 31, 2028 (the “Initial Term”). This Agreement will renew automatically for two (2) additional one (1) year renewal terms unless one party provides written notice of termination to the other party at least sixty (60) calendar days prior to the end of the Initial Term or any renewal term. Navitaire may increase the Service Fees payable by Customer with respect to any renewal term, provided that Navitaire gives Customer written notice of such reasonable increase in Service Fees at least ninety (90) calendar days prior to the end of the then current term, but otherwise the terms hereof and the Monthly |
b) | Price and Payment (Updated). The first sentence in Section 6.1 (Price and Payment) is hereby modified to replace the reference to ‘Exhibit A, Section 8, Exhibit B, Section 9, Exhibit F, Section 10, Exhibit G, Section 9, Exhibit H, Section 9 and Exhibit I, Section 7’ with “Exhibit K”. |
c) | Payment Terms (Updated). The third sentence in Section 6.3 (Payment Terms) is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and I' with “Exhibit K”, |
d) | Service Fees (Replaced). Section 6.4.1, Service Fees, is hereby deleted in its entirety and replaced with the following: |
6.4.1 | Service Fees. The Service Fees identified in Exhibit K shall be adjusted annually on [###] of each year to account for inflation. [###]. |
e) | Fee Adjustment (Updated). Section 6.4, Fee Adjustment, is hereby modified as follows: |
1) | the first sentence in Section 6.4.2 is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and J' with “Exhibit K”; and |
2) | the second sentence in Section 6.4.2 is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and J‘ with “Exhibit K”. |
f) | Support Fees (Updated). The first sentence in Section 6.4.3 (Support Fees) is hereby modified to replace the reference to ‘Exhibits A, B, F, G, H and J’ with “Exhibit K. |
g) | Indemnification (Replaced). Section 8.2. is hereby deleted in its entirety and replaced with the following: |
8.2 | Except for claims covered by Section 8.1 or claims resulting from Navitaire’s negligence or willful misconduct, Customer agrees to defend, indemnify and hold Navitaire harmless from third party claims arising out of Customer’s use of the Hosted Services and reimburse Navitaire for all expenses (including counsel fees and court costs) incurred by Navitaire in connection with such claim. |
h) | Confidential lnformation (Updated). The title of Section 9, Confidential Information, is hereby modified to read “Confidential Information and Privacy” |
i) | Privacy of Information (Replaced). Section 9.6, Privacy of Information, is hereby deleted in its entirety and replaced with the following: |
9.6 | Privacy of Customer Personal Data. Navitaire shall protect Customer Personal Data during performance of the Services in accordance with laws to which Navitaire is subject as a service provider or data processor. Navitaire and Customer shall comply with their respective obligations in the Data Protection Procedures Schedule attached hereto as Exhibit J and Navitaire shall cause each of its subcontractors that have access to Customer Personal Data to comply with the same where applicable. |
j) | Disclaimers and Limitations (Updated). Section 10.1 is hereby deleted in its entirety and replaced with the following:. |
10.1 | EXCEPT FOR AMOUNTS DUE BY CUSTOMER IN THE ORDINARY COURSE, THE AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER UNDER OR IN CONNECTION WITH THIS AGREEMENT AND THE PROVISION OF HOSTED SERVICES TO CUSTOMER, REGARDLESS OF THE FORM OF ACTION GIVING RISE TO SUCH LIABILITY (WHETHER IN CONTRACT, TORT, OR OTHERWISE), SHALL NOT EXCEED [###], PROVIDED, HOWEVER, THAT THE FOREGOING LIMIT WILL NOT APPLY TO LIABILITIES ARISING UNDER SECTION 8, [###], OR WILLFUL MISCONDUCT; |
k) | Force Majeure (Updated). The second sentence in Section 15 (Force Majeure) is hereby modified to delete the reference to ‘”Global Watch Program” (Accenture LLP program which functions as an advisor for the safety of its people)’ and remove it from the Agreement. |
l) | Exhibits (Replaced). Section 19.6, Exhibits, is hereby deleted in its entirety and replaced with the following: |
• | Exhibit B: Intentionally Left Blank - Hosted Revenue Management Services – SkyPrice |
m) | Third Party Procurement (Replaced). Section 19.7, Third Party Procurement, is hereby deleted in its entirety and replaced with the following: |
19.7 | Third Party Procurement. Navitaire has a number of relationships with third party vendors for products and services made available to users of the Navitaire suite. Navitaire utilizes these third party vendors in order to provide a comprehensive offering for the benefit of the customer base. In some cases, Navitaire may receive compensation from these third party vendors. |
4 | Amendment to Exhibit A - Hosted Reservation Services, as follows: |
a) | Scope of Services (Replaced). Section 2, Scope of Services, is hereby deleted in its entirety and replaced with the following: |
b) | Support Rate (Updated). The first sentence of Section 5.3 (Support Rate) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”. |
c) | Emergency (Updated). The second sentence of Section 5.4.1 (Emergency) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”. |
d) | Request Reporting (Updated). The first sentence of the last paragraph of Section 5.4.3 (Request Reporting) of Exhibit A is hereby modified to replace the reference to ‘Exhibit A, Section 8.3’ with “Exhibit K”. |
e) | Functionality (Updated). The introductory paragraph found at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services, is hereby deleted in its entirety and replaced with the following: |
f) | Functionality (Replaced). The ‘Secure Flight’ functionality rows are hereby deleted in their entirety from the table found at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services, and replaced with the following: |
Message Facilitation for Secure Flight |
General Features – Message Facilitation for Secure Flight |
Secure Flight is an interactive data collection system used by carriers to transmit traveler data to government entities for United States domestic flights, flights to/from the United States and flights that qualify as United States overflights as identified by Customer. The Message Facilitation for Secure Flight facilitates the collection of the data required by Customer with respect to its regulatory requirements. While each government entity has specific data and transport requirements, in general the system provides a mechanism for Customer to: Boarding Pass • Collect traveler passport data at the time of booking or at the time of check-in for travel to or from outside the US. • Format the data for transmission, including passenger redress number and known traveler number if provided by passenger and traveler passport data for international flights. • Transmit the data during the transmission timeframe (e.g., 72 hours prior to departure) to the connectivity provider (e.g. SITA/ARINC) for the delivery of the traveler data to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer. • Receive US-DHS passenger status response messages and store the passenger status response from the US-DHS with passenger’s PNR. • Display the passenger status response and based upon the US-DHS passenger status response: - Print boarding pass for passengers identified as cleared by US-DHS. - Configure selectee data for boarding pass and bag tag for passengers identified as selectees by US-DHS. - Do not print boarding pass for passengers identified as inhibited by US-DHS. Gate Pass Holder • Collect gate pass holder data via SkyPort. The gate pass is a document issued within the US to non-travelers, allowing them entry though airport security to a sterile area normally reserved for passengers. • Format the gate pass holder data for transmission. • Transmit to the connectivity provider (e.g. SITA/ARINC) for the delivery of the gate pass holder data to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer. • Display gate pass response message from the US-DHS. • Generate a gate pass for a cleared response. Unsolicited Messages • Receive US-DHS unsolicited messages. • Format acknowledgement response to unsolicited messages. • Transmit acknowledgement response for unsolicited response to the connectivity provider (e.g. SITA/ARINC as directed by Customer) for the delivery of the acknowledgement response to the United States Department of Homeland Security (US-DHS) by the connectivity provider, as directed by Customer. • Store updates to passenger status from the US-DHS with passenger’s PNR. Flight Close Out • Format Flight Close Out / On Board message. • Transmit Flight Close Out / On Board message to the third party network transport provider (e.g. SITA/ARINC) for the delivery of the gate pass holder data to the United States Department of Homeland Security (US-DHS) by the network transport provider, as directed by Customer. Note: The foregoing functionality is dependent upon multiple third party connections as contemplated by Section 4.12 of the Agreement. The parties will agree and document in Exhibit K the Connectivity Option selected by Customer. |
General Features – TSA PreCheck Facilitation |
TSA PreCheck Facilitation is an optional feature within Secure Flight that facilitates the operation of TSA Pre✓® when Customer has engaged the use of such program with the U.S. Government. In the event that: (i) Customer has requested this feature from the TSA; (ii) Secure Flight has been procured by Customer under the Agreement; and (iii) Customer has taken the appropriate actions with the U.S. Government, the additional functionality is as follows: • Configure TSA Pre✓® data for boarding pass(es) for passengers identified as TSA Pre✓® by US-DHS. |
Limitations and Exclusions |
• Transmission of crew data is not supported. • XML message formats are not supported. • Flights which are domestic to domestic outside of the United States are not supported (e.g. ORY to NCE), with the exception of overflights identified by Customer. • The ability to collect, store, and include passenger redress number and known traveler number is not currently available if the transaction is received by Navitaire via IATCI messaging. • Certification with connectivity provider is the responsibility of Customer. • Secure Flight functionality is only available for flights for which Customer utilizes New Skies check-in functions. Secure Flight functionality is not available for flights managed via a third party DCS. • Navitaire will provide Customer with an initial sample format for these messages during implementation. Any applicable fees in connection with any modifications to the message format made whether during implementation or thereafter will be charged to Customer on a time and materials basis. |
g) | Functionality (Added). The following is hereby added to the end of the table located at Section 6, New Skies by Navitaire Functionality Included in Hosted Reservation Services: |
FTP Connectivity for Operational Messages |
General Features – FTP Connectivity for Operational Messages – Outbound Messaging |
[###] |
General Features – FTP Connectivity for Operational Messages – Inbound Messaging |
[###] |
Limitations and Restrictions |
[###] |
Type B/Teletype Connectivity for Operational Messages |
General Features – Type B/Teletype Connectivity for Operational Messages |
[###] |
Customer Value and Recognition |
General Features – Customer Value and Recognition |
[###] |
Limitations and Exclusions |
[###] |
Seating Plus |
General Features – Seating Plus |
• The functionality description shall be added via an amendment prior to Customer’s use of the Seating Plus functionality. |
dotREZ API |
General Features – dotREZ API |
[###] |
h) | Fee Schedule (Updated). Section 8, Fee Schedule, is hereby deleted in its entirety and replaced as follows: |
8 | Fee Schedule. The actual fees under this Agreement are as identified in Exhibit K, Price and Payment. |
5 | Amendment to Exhibit E – Powered by Navitaire® Mark, as follows: |
6 | Amendment to Exhibit G, Hosted Revenue Accounting Services, as follows: |
a) | Scope of Services (Replaced). Section 2, Scope of Services, is hereby deleted in its entirety and replaced with the following: |
2 | Scope of Services |
b) | Support Rate (Updated). The first sentence of Section 5.3 (Support Rate) of Exhibit G is hereby modified to replace the reference to ‘Section 9.3 of this Exhibit’ with “Exhibit K”. |
c) | Emergency (Updated). The first sentence of the paragraph following the ‘Note:’ in Section 5.4.1 (Emergency) of Exhibit G is hereby modified to replace the reference to ‘this Exhibit, Section 9.3’ with “Exhibit K”. |
d) | Request Reporting (Updated). The first sentence of the last paragraph of Section 5.4.3 (Request Reporting) of Exhibit G is hereby modified to replace the reference to ‘Section 9.3 of this Exhibit’ with “Exhibit K”, |
e) | Functionality (Updated). The introductory paragraph found at Section 7, Hosted Revenue Accounting Service Functionality, is hereby deleted in its entirety and replaced with the following: |
f) | Fee Schedule (Updated). Section 9, Fee Schedule, is hereby deleted in its entirety and replaced as follows: |
9 | Fee Schedule. The actual fees under this Agreement are as identified in Exhibit K, Price and Payment. |
7 | Amendment to Exhibit I, Hosting Services for NPS Custom Solutions, as follows: |
a) | Included Features (Updated). The first sentence of Section 3 (Included Features) sub-item b) of Exhibit I is hereby modified to replace the reference to ‘Section 8.3, Support Fees, of Exhibit A of the Agreement’ with “Exhibit K”. |
b) | Support Services (Updated). The first sentence of the third paragraph of Section 5 (Support Services) of Exhibit I is hereby modified to replace the reference to ‘Exhibit A, Section 8.3 and/or 8.5’ replaced with “Exhibit K”. |
c) | Fee Schedule (Updated). Section 7, Fee Schedule, is hereby deleted in its entirety and replaced as follows: |
7 | Fee Schedule. The actual fees under this Agreement are as identified in Exhibit K, Price and Payment. |
8 | Addition of New Exhibit J, Procedures for the Protection of Customer Personal Data, as follows: |
9 | Addition of New Exhibit K, Price and Payment, as follows: |
10 | No Other Changes. Except as specifically amended by this Amendment, all other provisions of the Agreement remain in full force and effect. This Amendment shall not constitute or operate as a waiver of, or estoppel with respect to, any provisions of the Agreement by any party hereto. |
11 | Counterparts. This Amendment may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same agreement. |
12 | Successors and Assigns. This Amendment shall inure to the benefit of and be binding upon Navitaire and the Customer and their respective successors, heirs and assigns. |
13 | Conflict of Provisions. In the event that there exists a conflict between any term, condition, or provision contained within this Amendment, and in any term, condition, or provision contained within the Agreement, the term, condition, or provision contained within this Amendment shall control. |
1 | General |
2 | Security Policy |
3 | Global Access |
4 | Organizing Information Security |
4.1 | Accountability |
• | Customer Data Protection Executive: James Nolin, Senior Director Infrastructure |
• | Navitaire Data Protection Executive: Gordy Evans, Vice President Commercial |
4.2 | Controls |
Control | Responsible Parties | ||
Navitaire | Customer | ||
1.0 | Human Resources Security | ||
1.1 | Training | ||
1.1.1 | [###] | [###] | [###] |
1.1.2 | [###] | [###] | [###] |
2.0 | Physical and Environmental Security | ||
2.1 | Physical Security | ||
2.1.1 | [###] | [###] | [###] |
2.1.2 | [###] | [###] | [###] |
3.0 | Communications and Operations Management | ||
3.1 | Network Security Management | ||
3.1.1 | [###] | [###] | [###] |
3.1.2 | [###] | [###] | [###] |
3.1.3 | [###] | [###] | [###] |
3.1.4 | [###] | [###] | [###] |
3.1.5 | [###] | [###] | [###] |
3.1.6 | [###] | [###] | [###] |
3.2 | Virtual Private Networks (“VPN”). When remote connectivity to the Navitaire network is required for Processing of Customer Personal Data and site to site VPN has been agreed upon, both parties shall deploy VPN servers with the following or similar capabilities: | ||
3.2.1 | [###] | [###] | [###] |
3.2.2 | [###] | [###] | [###] |
3.3 | Secure Socket Layer (“SSL”). | ||
3.3.1 | [###] | [###] | [###] |
3.4 | When transferring Customer Personal Data: | ||
3.4.1 | [###] | [###] | [###] |
3.5 | Physical Transport of Data |
Control | Responsible Parties | ||
3.5.1 | [###] | [###] | [###] |
3.6 | Data Disposal | ||
3.6.1 | [###] | [###] | [###] |
3.6.2 | [###] | [###] | [###] |
3.6.3 | [###] | [###] | [###] |
3.7 | Third Party Service Delivery Management | ||
3.7.1 | [###] | [###] | [###] |
3.7.2 | [###] | [###] | [###] |
4.0 | Access Control | ||
4.1 | User Access Management | ||
4.1.1 | [###] | [###] | [###] |
4.1.2 | [###] | [###] | [###] |
4.1.3 | [###] | [###] | [###] |
4.1.4 | [###] | [###] | [###] |
4.1.5 | [###] | [###] | [###] |
4.1.6 | [###] | [###] | [###] |
4.1.7 | [###] | [###] | [###] |
4.2 | Password Management | ||
4.2.1 | [###] | [###] | [###] |
4.2.2 | [###] | [###] | [###] |
4.3 | Encryption | ||
4.3.1 | [###] | [###] | [###] |
4.3.2 | [###] | [###] | [###] |
5.0 | Information Security Incident Management | ||
5.1 | Security Incident Reporting | ||
5.1.1 | [###] | [###] | [###] |
6.0 | Compliance | ||
6.1 | Compliance with Legal Requirements | ||
6.1.1 | [###] | [###] | [###] |
6.1.2 | [###] | [###] | [###] |
[###] | [###] | [###] |
1 | Fee Schedule |
1.1 | Service Fees |
1.1.1 | Monthly Recurring Service Fees – Core Services: |
Monthly Passenger Boarded Tier | Hosted Services Bundle | Disaster Recovery |
Per Passenger Boarded | Per Passenger Boarded | |
[###] monthly passengers boarded | [###] per passenger boarded | [###] per passenger boarded |
[###] monthly passengers boarded | [###] per passenger boarded | [###] per passenger boarded |
[###] monthly passengers boarded | [###] per passenger boarded | [###] per passenger boarded |
[###] monthly passengers boarded | [###] per passenger boarded | [###] per passenger boarded |
[###] and higher monthly passengers boarded | [###] per passenger boarded | [###] per passenger boarded |
• | Hosted Reservation Services (New Skies base functionality); |
• | GoNow – Agent; |
• | Type B / Teletype Connectivity for Operational Messages; |
• | FTP Connectivity for Operational Messages; |
• | Data Store Workbench; |
• | TSA PreCheck Facilitation; |
• | Message facilitation for Accertify Fraud Prevention; and |
• | SkyLedger. |
a) | Minimum Guarantee of Passengers Boarded. Customer agrees to guarantee and pay as a monthly minimum the total number of passengers boarded according to the table below. This table will also be used for the purposes of calculating the minimum recurring Service Fees: |
Year | Monthly Minimum Guarantees (subject to the Seasonality Allocation Schedule described below) | Annual Minimum Guarantees |
Passengers Boarded | Passengers Boarded | |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
[###] | [###] | [###] |
Month | Schedule for July 2017 - June 2018 Seasonality Percentage | Number of Monthly Minimum Guarantee of Passengers Boarded (“MMGPB”) per month based on Annual Minimum Guarantee of Passengers Boarded for Year 1 (% multiplied by AMGPB) NOTE: The total of this column will always equal the applicable year’s AMGPB. | Minimum Monthly Fee Hosted Services Bundle | Minimum Monthly Fee Disaster Recovery |
July | [###] | [###] | [###] | [###] |
August | [###] | [###] | [###] | [###] |
September | [###] | [###] | [###] | [###] |
October | [###] | [###] | [###] | [###] |
November | [###] | [###] | [###] | [###] |
December | [###] | [###] | [###] | [###] |
January | [###] | [###] | [###] | [###] |
February | [###] | [###] | [###] | [###] |
March | [###] | [###] | [###] | [###] |
April | [###] | [###] | [###] | [###] |
May | [###] | [###] | [###] | [###] |
June | [###] | [###] | [###] | [###] |
b) | Look to Booked Segment Ratio. A Look to Booked Segment Ratio of [###] will apply to all bookings as described in Section 1 of Exhibit A in regards to Peak Usage. A Look to Booked Segment Ratio of [###] will apply to all bookings as described in Section 1 of Exhibit A in regards to the Availability Request Overage Fee. |
c) | Availability Request Overage Fee is the fee applied to each Utilized Availability Request in excess of the Maximum Availability Requests Allowed. The Availability Request Overage Fee is determined based on the [###], and will be applied to each excess Utilized Availability Request, as follows: |
• | [###] lower than [###] = [###] |
• | [###] to [###] = [###] |
• | [###] to [###] = [###] |
• | [###] greater than [###] = [###] |
1.1.2 | Monthly Recurring Service Fees – Hosted Reservation Services - New Skies Add-On Products/Services: |
SELECTED | Products and/or Services | Description | Partners or Connections | Monthly Minimum Recurring Service Fee (per partner / connection) | Included in Monthly Recurring Service Fee | Monthly Overage Fee |
Note: [###]. | ||||||
Hosted Reservation Services – New Skies Add-On Products/Services | ||||||
X | GoNow | [###] | [###] | [###] | [###] | [###] |
X | API Suites | [###] | [###] | [###] | [###] | [###] |
X | [###] | [###] | [###] | [###] | [###] | |
X | [###] | [###] | [###] | [###] | [###] | |
X | Data Store Workbench | [###] | [###] | [###] | [###] | [###] |
X | All-Inclusive Pricing | [###] | [###] | [###] | [###] | [###] |
X | FTP Connectivity for Operational Messages | [###] | [###] | [###] | [###] | [###] |
X | Type B / Teletype Connectivity for Operational Messages | [###] | [###] | [###] | [###] | [###] |
X | Type B / Teletype GDS Connectivity | [###] | [###] | [###] | [###] | [###] |
X | Government Security Message Facilitation | [###] [###] [###] | [###] | [###] | [###] | [###] |
[###] | [###] | |||||
[###] | [###] | |||||
X | [###] | [###] | [###] | [###] | [###] | |
X | [###] | [###] | [###] | [###] | [###] | |
X | [###] | [###] | [###] | [###] | [###] | |
X | Loyalty | [###] | [###] | [###] | [###] | [###] |
X | Ancillary Pricing Optimization (APO) | [###] | [###] | [###] | [###] | [###] |
SELECTED | Products and/or Services | Description | Partners or Connections | Monthly Minimum Recurring Service Fee (per partner / connection) | Included in Monthly Recurring Service Fee | Monthly Overage Fee |
X | Message Facilitation for Connectivity to Accertify | [###] | [###] | [###] | [###] | [###] |
X | Customer Value and Recognition | [###] | [###] | [###] | [###] | [###] |
X | [###] | [###] | ||||
X | Disaster Recovery Services | [###] | [###] | [###] | [###] | [###] |
N/A | dotREZ API | [###] | [###] | [###] | [###] | [###] |
[###] | [###] | |||||
[###] | [###] |
1.1.3 | Monthly Recurring Service Fees – Hosting Services for NPS Custom Solutions: |
SELECTED | Products and/or Services | Description | Partners or Connections | Monthly Minimum Recurring Service Fee (per partner / connection) | Included in Monthly Recurring Service Fee | Monthly Overage Fee |
Note: [###]. | ||||||
Hosting Services for NPS Custom Solutions | ||||||
X | Hosting Services for NPS Custom Solutions | [###] | [###] | [###] | [###] | [###] |
X | [###] | [###] | [###] | [###] | [###] |
1.2 | Implementation Fees |
• | products and/or services that are not part of Customer’s initial purchase, require [###] of the corresponding Minimum Implementation Fee be paid in full upon execution of an Amendment to the Agreement to add such products and/or services, with the remaining [###] due and payable in full upon completion of the corresponding implementation project; and |
• | Minimum Implementation Fees exclude travel expenses and do not include any new development. |
SELECTED | Products and/or Services | Description | Partners or Connections | Minimum Implementation Fee (per partner / connection) | Maximum Number of Hours Included in Minimum Implementation Fee (additional hours provided on a time and materials basis per Section 1.3) |
[###] | |||||
Hosted Reservation Services – New Skies Add-On Products/Services | |||||
X | Customer Value and Recognition | [###] | [###] | [###] | [###] |
X | [###] | [###] | [###] | [###] | |
N/A | dotREZ API | [###] | [###] | [###] | [###] |
1.3 | Support Fees |
Support Center Support | Fees |
Initial Support: Up to a maximum of [###] for Support Service Requests are available for use within the first [###] after go-live of the Hosted Reservation Services. | [###] |
On-going Support: After initial support, up to a maximum of [###] for Support Service Requests are available for use on a monthly basis through the Term of the Agreement. This allotment is for the specified period only and may not be carried forward. All applicable hours are deducted in [###] minute increments with a minimum of [###] minutes per occurrence. | [###] |
Additional support, training, additional implementation support, or development documented in an INC (or documented in a Work Order where such Work Order expressly references the hourly rates in this Section). | Dependent on level of resource: Level Hourly Rate [###] [###] [###] [###] [###] [###] [###] [###] |
1.4 | Other Fees |
Other Fees | Fees |
Custom solution development, business process assistance, and/or Professional Services mutually agreed to and documented in an INC or Work Order as applicable. | [###] |
Dedicated Account Management | [###] |
1.5 | Payment of Implementation Fees. Not Applicable – the Hosted Reservation Services are already implemented. |
1.6 | Fee Commencement after Implementation. Not Applicable – the Hosted Reservation Services are already implemented. |
Date: June 12, 2018 | /s/ Robert L. Fornaro |
Robert L. Fornaro | |
Chief Executive Officer |
Date: June 12, 2018 | /s/ Edward M. Christie |
Edward M. Christie | |
President and Chief Financial Officer |