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PROPERTY, EQUIPMENT AND SOFTWARE, NET (Tables)
 12 Months Ended
Dec. 31, 2022
Property, Plant and Equipment [Abstract]  
Schedule of Property, Equipment and Software, Net
The following summarizes property, equipment and software, net as of December 31, 2022 and 2021 (in thousands):
December 31,
20222021
Furniture and fixtures and other3,384 5,524 
Leasehold improvements18,428 23,576 
Computer hardware and purchased software110,338 118,659 
Internally-developed software (1)
334,079 309,018 
Total property, equipment and software, gross466,229 456,777 
Less: accumulated depreciation and amortization(409,498)(383,196)
Property, equipment and software, net$56,731 $73,581 
(1)The net carrying amount of internally-developed software was $48.6 million and $54.7 million as of December 31, 2022 and 2021.
Depreciation and amortization expense on property, equipment and software is classified as follows in the accompanying Consolidated Statements of Operations for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
Service cost of revenue$32,554 $32,354 $28,443 
Product cost of revenue — 378 9,434 
Selling, general and administrative21,616 31,193 39,915 
Total$54,170 $63,925 $77,792 
The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2022 and 2021 (in thousands):
December 31,
 20222021
North America (1)
$5,246 $10,836 
International (1)
2,928 7,973 
Consolidated total
$8,174 $18,809 
(1)All tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States where tangible property and equipment, net is material as of December 31, 2022 and 2021.
The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
 202220212020
North America$52,077 $63,725 $78,805 
International10,586 9,094 8,717 
Consolidated total
$62,663 $72,819 $87,522 
The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
 202220212020
North America$1,323 $1,777 $2,000 
International2,565 4,562 2,707 
Consolidated total
$3,888 $6,339 $4,707 
Schedule of Impairment Charges for Long-lived Assets
The following table summarizes impairment charges for property, equipment and software that are presented within Restructuring and related charges and Long-lived asset impairment on the Consolidated Statements of Operations for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
202220212020
Long-lived asset impairment:
North America$753 $— $— 
International3,736 — 9,565 
Long-lived asset impairment4,489 — 9,565 
Restructuring and related charges:
North America— 602 — 
International— 268 5,613 
Restructuring and related charges impairment— 870 5,613 
Total property, equipment and software impairment$4,489 $870 $15,178 
The following table summarizes impairment for long-lived assets by asset type for the years ended December 31, 2022, 2021 and 2020 (in thousands):
Year Ended December 31,
Long-Lived Asset Category202220212020
Property, equipment and software, net
Leasehold improvements1,747 870 8,419 
Computer hardware1,498 — 2,842 
Internally-developed software753 — 2,988 
Other Property, equipment and software, net491 — 929 
Total$4,489 $870 $15,178