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SEGMENT INFORMATION

12 Months Ended

Dec. 31, 2019

The segment information reported in the tables below reflects the operating results that are regularly reviewed by our chief operating decision maker to assess performance and make resource allocation decisions. Our operations are organized into two segments: North America and International.

The following table summarizes revenue by reportable segment and category for the years ended December 31, 2019, 2018 and 2017 (in thousands):



	Year Ended December 31,
	2019		2018		2017
North America
Service revenue:
Local	$	721,038	$	752,863	$	825,579
Goods	16,236		18,283		16,768
Travel	57,939		71,856		78,495
Total service revenue	795,213		843,002		920,842
Product revenue - Goods	563,694		796,393		993,326
Total North America revenue ⁽¹⁾	1,358,907		1,639,395		1,914,168

International
Service revenue:
Local	287,611		306,700		281,466
Goods	9,441		14,602		20,358
Travel	34,092		41,183		43,786
Total service revenue	331,144		362,485		345,610
Product revenue - Goods	528,864		634,866		584,099
Total International revenue ⁽¹⁾	$	860,008	$	997,351	$	929,709

(1)

North America includes revenue from the United States of $1,333.9 million, $1,600.2 million and $1,884.7 million for the years ended December 31, 2019, 2018 and 2017. International includes revenue from the United Kingdom of $314.3 million, $390.4 million and $343.9 million for the years ended December 31, 2019, 2018 and 2017. There were no other individual countries that represented more than 10% of consolidated total revenue for the years ended December 31, 2019, 2018 and 2017. Revenue is attributed to individual countries based on the location of the customer.

The following table summarizes gross profit by reportable segment and category for the years ended December 31, 2019, 2018 and 2017 (in thousands):



	Year Ended December 31,
	2019		2018		2017
North America
Service gross profit:
Local	$	643,499	$	671,352	$	708,573
Goods	13,165		15,302		12,929
Travel	45,739		57,945		60,594
Total service gross profit	702,403		744,599		782,096
Product gross profit - Goods	105,342		146,085		145,582
Total North America gross profit	807,745		890,684		927,678

International
Service gross profit:
Local	269,666		289,427		265,348
Goods	8,509		13,252		17,910
Travel	31,317		38,132		40,288
Total service gross profit	309,492		340,811		323,546
Product gross profit - Goods	68,892		89,106		82,637
Total International gross profit	$	378,384	$	429,917	$	406,183

The following table summarizes operating income by reportable segment for the years ended December 31, 2019, 2018 and 2017 (in thousands):



	Year Ended December 31,
	2019			2018		2017
Operating income (loss) ^{(1) (2) (3) (4)}:
North America	$	65,728		$	19,909	$	(45	)
International	(25,930		)	34,130		29,480
Total operating income (loss)	$	39,798		$	54,039	$	29,435


(1)	Includes stock-based compensation of $72.8 million, $59.7 million and $76.1 million for North America and $8.8 million, $5.0 million and $5.7 million for International for the years ended December 31, 2019, 2018 and 2017, respectively.


(2)	Includes acquisition-related (benefit) expense, net of $0.7 million for International for the year ended December 31, 2018.


(3)	Includes restructuring charges for North America and International. See Note 15, Restructuring, for restructuring charges by segment.


(4)	Includes a $34.6 million charge related to the IBM patent litigation matter for North America for the year ended December 31, 2018.

The following table summarizes total assets by reportable segment as of December 31, 2019 and 2018 (in thousands):



	December 31,
	2019		2018
Total assets:
North America ⁽¹⁾	$	1,045,500	$	958,412
International⁽¹⁾	541,243		683,730
Consolidated total assets	$	1,586,743	$	1,642,142

(1)

North America contains assets from the United States of $1,020.0 million and $940.5 million as of December 31, 2019 and 2018. International contains assets from Ireland of $204.6 million as of December 31, 2018 and from Switzerland of $175.2 million as of December 31, 2019. Assets from Ireland were less than 10% of consolidated total assets as of December 31, 2019. There were no other individual countries that represented more than 10% of consolidated total assets as of December 31, 2019 and 2018.

The following table summarizes tangible property and equipment, net of accumulated depreciation and amortization, by reportable segment as of December 31, 2019 and 2018 (in thousands):



	December 31,
	2019		2018
North America ⁽¹⁾	$	35,798	$	51,032
International ⁽¹⁾	17,719		20,773
Consolidated total	$	53,517	$	71,805


(1)	Substantially all tangible property and equipment within North America is located in the United States. There were no other individual countries located outside of the United States that represented more than 10% of consolidated tangible property and equipment, net as of December 31, 2019 and 2018.

The following table summarizes depreciation and amortization of property, equipment and software and intangible assets by reportable segment for the years ended December 31, 2019, 2018 and 2017 (in thousands):



	Year Ended December 31,
	2019		2018		2017
North America	$	89,083	$	101,419	$	121,616
International	16,682		14,409		16,211
Consolidated total	$	105,765	$	115,828	$	137,827

The following table summarizes expenditures for additions to tangible long-lived assets by reportable segment for the years ended December 31, 2019, 2018 and 2017 (in thousands):



	Year Ended December 31,
	2019		2018		2017
North America	$	6,791	$	6,194	$	5,917
International	6,103		10,393		5,106
Consolidated total	$	12,894	$	16,587	$	11,023