BUSINESS SEGMENTS (Tables)

9 Months Ended

Sep. 30, 2025

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

The following table presents Customers’ reported segment revenues, profit or loss and significant segment expenses for the three and nine months ended September 30, 2025 and 2024:

Segment profit or loss
	Three Months Ended September 30,				Nine Months Ended September 30,
	2025		2024		2025		2024
Total interest income	$	361,479	$	332,113	$	1,004,389	$	997,928
Total interest expense	159,567		173,568		458,328		511,345
Net interest income	201,912		158,545		546,061		486,583
Provision for credit losses	26,543		17,066		75,621		52,257
Net interest income after provision for credit losses	175,369		141,479		470,440		434,326
Total non-interest income (1)	30,191		8,557		35,307		60,825
Non-interest expense:
Salaries and employee benefits	48,723		47,717		137,245		128,689
Technology, communication and bank operations	10,415		13,588		32,109		51,719
Commercial lease depreciation	9,463		7,811		26,669		23,610
Professional services	12,281		9,048		37,988		21,505
Loan servicing	4,167		3,778		12,850		11,325
Occupancy (2)	4,370		2,987		11,333		8,454
FDIC assessments, non-income taxes and regulatory fees	8,505		7,902		32,161		31,607
Advertising and promotion	636		908		1,625		2,844
Other (3)	6,657		10,279		22,634		26,886
Total non-interest expense	105,217		104,018		314,614		306,639
Income before income tax expense (benefit)	100,343		46,018		191,133		188,512
Income tax expense (benefit)	24,598		(725)		41,537		33,958
Segment net income	75,745		46,743		149,596		154,554
Preferred stock dividends	2,019		3,806		8,593		11,391
Loss on redemption of preferred stock	—		—		1,908		—
Segment net income available to common shareholders	$	73,726	$	42,937	$	139,095	$	143,163
Reconciliation of profit or loss
Adjustments and reconciling items	—		—		—		—
Consolidated net income available to common shareholders	$	73,726	$	42,937	$	139,095	$	143,163
Basic earnings per common share	$	2.28	$	1.36	$	4.37	$	4.54
Diluted earnings per common share	2.20		1.31		4.24		4.37

(1)    Includes Customers’ equity in the net income of investees accounted for under the equity method consisting primarily of investments in the SBA’s small business investment companies, and income from investments in affordable housing projects.

(2)    Includes depreciation expense for furniture, fixture and equipment and amortization of leasehold improvements of $1.1 million and $0.5 million for the three months ended September 30, 2025 and 2024, respectively. Depreciation expense for furniture, fixture and equipment and amortization of leasehold improvements were $2.6 million and $1.6 million for the nine months ended September 30, 2025 and 2024, respectively.

(3)    Other expenses include fees paid to a fintech company related to consumer installment loans, provision for credit losses on unfunded lending-related commitments, loan workout and non-capitalizable origination costs, provision for operating losses, insurance expenses, charitable contributions and other miscellaneous expenses.

Reconciliation of Assets from Segment to Consolidated

The measure of segment assets is reported as total assets on the consolidated balance sheet. The following table presents Customers’ reported segment assets as of September 30, 2025 and December 31, 2024:

Segment assets
(amounts in thousands)	September 30, 2025		December 31, 2024
Total assets	$	24,260,163	$	22,308,241
Adjustments and reconciling items	—		—
Consolidated total assets	$	24,260,163	$	22,308,241