10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

☒ Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended June 30, 2019

☐ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from                      to                     .

001-35542

(Commission File number)

(Exact name of registrant as specified in its charter)

Customers Bancorp, Inc.

Pennsylvania	27-2290659
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

1015 Penn Avenue

Suite 103

Wyomissing PA 19610

(Address of principal executive offices)

(610) 933-2000

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbols	Name of Each Exchange on which Registered
Voting Common Stock, par value $1.00 per share	CUBI	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, par value $1.00 per share	CUBI/PC	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, par value $1.00 per share	CUBI/PD	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, par value $1.00 per share	CUBI/PE	New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, par value $1.00 per share	CUBI/PF	New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer	x	Accelerated filer	o
Non-accelerated filer	o	Smaller Reporting Company	☐
		Emerging Growth Company	☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.			o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act)    Yes  ☐    No  x

________________________________________ 

On August 2, 2019, 31,228,622 shares of Voting Common Stock were outstanding.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

Table of Contents

Part I
Item 1.	Customers Bancorp, Inc. Consolidated Financial Statements as of June 30, 2019 and for the three and six month periods ended June 30, 2019 and 2018 (unaudited)	5
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	48
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	69
Item 4.	Controls and Procedures	71
PART II
Item 1.	Legal Proceedings	72
Item 1A.	Risk Factors	72
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	72
Item 3.	Defaults Upon Senior Securities	72
Item 4.	Mine Safety Disclosures	72
Item 5.	Other Information	72
Item 6.	Exhibits	73
SIGNATURES		75
Ex-31.1
Ex-31.2
Ex-32.1
Ex-32.2
Ex-101

2

GLOSSARY OF ABBREVIATIONS AND ACRONYMS

The following list of abbreviations and acronyms may be used throughout this Report, including Management’s Discussion and Analysis of Financial Condition and Results of Operations, the Unaudited Consolidated Financial Statements and the Notes to the Unaudited Consolidated Financial Statements.

ASC	Accountings Standards Codification
ALLL	Allowance for loan and lease losses
AOCI	Accumulated other comprehensive income
Bancorp	Customers Bancorp, Inc.
Bank	Customers Bank
BOLI	Bank-owned life insurance
CCF	Customers Commercial Finance, LLC
CECL	Current expected credit loss
CPI	Consumer Price Index
CUBI	Symbol for Customers Bancorp, Inc. common stock traded on the NYSE
Customers	Customers Bancorp, Inc. and Customers Bank, collectively
Customers Bancorp	Customers Bancorp, Inc.
Department	Pennsylvania Department of Banking and Securities
DOE	United States Department of Education
EGRRCPA	The Economic Growth, Regulatory Relief, and Consumer Protection Act of 2018
EPS	Earnings per share
EVE	Economic value of equity
FASB	Financial Accounting Standards Board
Federal Reserve Board	Board of Governors of the Federal Reserve System
FHA	Federal Housing Administration
FHLB	Federal Home Loan Bank
FMV	Fair Market Value
FPRD	Final Program Review Determination
FRB	Federal Reserve Bank of Philadelphia
GNMA	Government National Mortgage Association
GLBA	Gramm-Leach-Bliley Act of 1999
HECM	Home Equity Conversion Mortgage
IRS	Internal Revenue Service
LIHTC	Low-Income Housing Tax Credit
LPO	Limited Purpose Office
MMDA	Money market deposit accounts
NIM	Net interest margin, tax equivalent
NM	Not meaningful
Non-QM	Non-qualified mortgage
NPA	Non-performing asset
NPL	Non-performing loan
OCI	Other comprehensive income
OREO	Other real estate owned
OTTI	Other-than-temporary impairment
PCI	Purchased Credit-Impaired
ROU	Right-of-use
SBA	Small Business Administration
SBA loans	Loans originated pursuant to the rules and regulations of the SBA
SEC	U.S. Securities and Exchange Commission

3

TDR	Troubled debt restructuring
TRAC	Terminal Rental Adjustment Clause
UDAAP	Unfair, Deceptive or Abusive Acts and Practices
U.S. GAAP	Accounting principles generally accepted in the United States of America
VA	United States Department of Veterans Affairs

4

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEET — UNAUDITED

(amounts in thousands, except share and per share data)

	June 30, 2019			December 31, 2018
ASSETS
Cash and due from banks	$	24,757		$	17,696
Interest-earning deposits	71,038			44,439
Cash and cash equivalents	95,795			62,135
Investment securities, at fair value	708,359			665,012
Loans held for sale (includes $4,372 and $1,507, respectively, at fair value)	5,697			1,507
Loans receivable, mortgage warehouse, at fair value	2,001,540			1,405,420
Loans and leases receivable	7,714,106			7,138,074
Allowance for loan and lease losses	(48,388		)	(39,972		)
Total loans and leases receivable, net of allowance for loan and lease losses	9,667,258			8,503,522
FHLB, Federal Reserve Bank, and other restricted stock	101,947			89,685
Accrued interest receivable	38,506			32,955
Bank premises and equipment, net	10,095			11,063
Bank-owned life insurance	268,682			264,559
Other real estate owned	1,076			816
Goodwill and other intangibles	15,847			16,499
Other assets	269,165			185,672
Total assets	$	11,182,427		$	9,833,425
LIABILITIES AND SHAREHOLDERS’ EQUITY
Liabilities:
Deposits:
Demand, non-interest bearing	$	1,380,698		$	1,122,171
Interest-bearing	6,805,079			6,020,065
Total deposits	8,185,777			7,142,236
Federal funds purchased	406,000			187,000
FHLB advances	1,262,100			1,248,070
Other borrowings	99,055			123,871
Subordinated debt	109,026			108,977
Accrued interest payable and other liabilities	129,064			66,455
Total liabilities	10,191,022			8,876,609
Commitments and contingencies (NOTE 13)
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 9,000,000 shares issued and outstanding as of June 30, 2019 and December 31, 2018	217,471			217,471
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 32,482,642 and 32,252,488 shares issued as of June 30, 2019 and December 31, 2018; 31,202,023 and 31,003,028 shares outstanding as of June 30, 2019 and December 31, 2018	32,483			32,252
Additional paid in capital	439,067			434,314
Retained earnings	334,157			316,651
Accumulated other comprehensive loss, net	(9,993		)	(22,663		)
Treasury stock, at cost (1,280,619 and 1,249,460 shares as of June 30, 2019 and December 31, 2018)	(21,780		)	(21,209		)
Total shareholders’ equity	991,405			956,816
Total liabilities and shareholders’ equity	$	11,182,427		$	9,833,425

See accompanying notes to the unaudited consolidated financial statements.

5

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME — UNAUDITED

(amounts in thousands, except per share data)

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
Interest income:
Loans and leases	$	103,567		$	95,240		$	196,683		$	181,171
Investment securities	6,481			9,765			12,722			18,437
Other	1,902			2,634			3,620			4,996
Total interest income	111,950			107,639			213,025			204,604
Interest expense:
Deposits	35,980			24,182			67,204			43,975
FHLB advances	7,607			11,176			12,900			18,256
Subordinated debt	1,684			1,684			3,369			3,369
Other borrowings	2,000			3,275			5,569			6,651
Total interest expense	47,271			40,317			89,042			72,251
Net interest income	64,679			67,322			123,983			132,353
Provision for loan and lease losses	5,346			(784		)	10,113			1,333
Net interest income after provision for loan and lease losses	59,333			68,106			113,870			131,020
Non-interest income:
Interchange and card revenue	6,760			6,382			15,565			16,043
Deposit fees	3,348			1,632			5,557			3,724
Commercial lease income	2,730			1,091			5,131			1,953
Bank-owned life insurance	1,836			1,869			3,653			3,900
Mortgage warehouse transactional fees	1,681			1,967			2,995			3,854
Gain on sale of SBA and other loans	—			947			—			2,308
Mortgage banking income	250			205			417			325
Loss upon acquisition of interest-only GNMA securities	(7,476		)	—			(7,476		)	—
Other	2,907			2,034			5,912			4,930
Total non-interest income	12,036			16,127			31,754			37,037
Non-interest expense:
Salaries and employee benefits	26,920			27,748			52,743			52,673
Technology, communication, and bank operations	12,402			11,322			24,355			21,266
Professional services	5,718			3,811			10,291			9,820
Occupancy	3,064			3,141			5,967			5,975
Commercial lease depreciation	2,252			920			4,174			1,735
FDIC assessments, non-income taxes, and regulatory fees	2,157			2,135			4,145			4,335
Provision for operating losses	2,446			1,233			4,225			2,759
Advertising and promotion	1,360			319			2,169			709
Merger and acquisition related expenses	—			869			—			975
Loan workout	643			648			963			1,307
Other real estate owned expenses (income)	(14		)	58			43			98
Other	2,634			1,546			4,491			4,379
Total non-interest expense	59,582			53,750			113,566			106,031
Income before income tax expense	11,787			30,483			32,058			62,026
Income tax expense	2,491			6,820			7,323			14,222
Net income	9,296			23,663			24,735			47,804
Preferred stock dividends	3,615			3,615			7,229			7,229
Net income available to common shareholders	$	5,681		$	20,048		$	17,506		$	40,575
Basic earnings per common share	$	0.18		$	0.64		$	0.56		$	1.29
Diluted earnings per common share	$	0.18		$	0.62		$	0.55		$	1.26

See accompanying notes to the unaudited consolidated financial statements.

6

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) — UNAUDITED

(amounts in thousands)

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
Net income	$	9,296		$	23,663		$	24,735		$	47,804
Unrealized gains (losses) on available-for-sale debt securities:
Unrealized gains (losses) arising during the period	20,755			(12,190		)	38,572			(46,288		)
Income tax effect	(5,397		)	3,170			(10,029		)	12,035
Net unrealized gains (losses) on available-for-sale debt securities	15,358			(9,020		)	28,543			(34,253		)
Unrealized gains (losses) on cash flow hedges:
Unrealized gains (losses) arising during the period	(14,102		)	1,895			(21,041		)	2,768
Income tax effect	3,667			(492		)	5,471			(719		)
Reclassification adjustment for (gains) losses included in net income	4			(259		)	(409		)	(128		)
Income tax effect	(1		)	67			106			33
Net unrealized gains (losses) on cash flow hedges	(10,432		)	1,211			(15,873		)	1,954
Other comprehensive income (loss), net of income tax effect	4,926			(7,809		)	12,670			(32,299		)
Comprehensive income (loss)	$	14,222		$	15,854		$	37,405		$	15,505

See accompanying notes to the unaudited consolidated financial statements.

7

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY — UNAUDITED

(amounts in thousands, except shares outstanding data)

	Three Months Ended June 30, 2019
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings			Accumulated Other Comprehensive Income (Loss)			Treasury Stock			Total
Balance, March 31, 2019	9,000,000	$	217,471	31,131,247	$	32,412	$	436,713	$	328,476		$	(14,919	)	$	(21,780	)	$	978,373
Net income	—	—		—	—		—		9,296			—			—			9,296
Other comprehensive income (loss)	—	—		—	—		—		—			4,926			—			4,926
Preferred stock dividends	—	—		—	—		—		(3,615		)	—			—			(3,615		)
Share-based compensation expense	—	—		—	—		2,315		—			—			—			2,315
Issuance of common stock under share-based compensation arrangements	—	—		70,776	71		39		—			—			—			110
Balance, June 30, 2019	9,000,000	$	217,471	31,202,023	$	32,483	$	439,067	$	334,157		$	(9,993	)	$	(21,780	)	$	991,405
	Three Months Ended June 30, 2018
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding	Common Stock		Additional Paid in Capital		Retained Earnings			Accumulated Other Comprehensive Income (Loss)			Treasury Stock			Total
Balance, March 31, 2018	9,000,000	$	217,471	31,466,271	$	31,997	$	424,099	$	279,942		$	(26,188	)	$	(8,233	)	$	919,088
Net income	—	—		—	—		—		23,663			—			—			23,663
Other comprehensive income (loss)	—	—		—	—		—		—			(7,809		)	—			(7,809		)
Preferred stock dividends	—	—		—	—		—		(3,615		)	—			—			(3,615		)
Share-based compensation expense	—	—		—	—		1,875		—			—			—			1,875
Issuance of common stock under share-based compensation arrangements	—	—		203,372	203		2,822		—			—			—			3,025
Balance, June 30, 2018	9,000,000	$	217,471	31,669,643	$	32,200	$	428,796	$	299,990		$	(33,997	)	$	(8,233	)	$	936,227

See accompanying notes to the unaudited consolidated financial statements.

8

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY — UNAUDITED (CONTINUED)

(amounts in thousands, except shares outstanding data)

	Six Months Ended June 30, 2019
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding		Common Stock		Additional Paid in Capital		Retained Earnings			Accumulated Other Comprehensive Income (Loss)			Treasury Stock			Total
Balance, December 31, 2018	9,000,000	$	217,471	31,003,028		$	32,252	$	434,314	$	316,651		$	(22,663	)	$	(21,209	)	$	956,816
Net income	—	—		—		—		—		24,735			—			—			24,735
Other comprehensive income (loss)	—	—		—		—		—		—			12,670			—			12,670
Preferred stock dividends	—	—		—		—		—		(7,229		)	—			—			(7,229		)
Share-based compensation expense	—	—		—		—		4,425		—			—			—			4,425
Issuance of common stock under share-based compensation arrangements	—	—		230,154		231		328		—			—			—			559
Repurchase of common shares	—	—		(31,159	)	—		—		—			—			(571		)	(571		)
Balance, June 30, 2019	9,000,000	$	217,471	31,202,023		$	32,483	$	439,067	$	334,157		$	(9,993	)	$	(21,780	)	$	991,405
	Six Months Ended June 30, 2018
	Preferred Stock			Common Stock
	Shares of Preferred Stock Outstanding	Preferred Stock		Shares of Common Stock Outstanding		Common Stock		Additional Paid in Capital		Retained Earnings			Accumulated Other Comprehensive Income (Loss)			Treasury Stock			Total
Balance, December 31, 2017	9,000,000	$	217,471	31,382,503		$	31,913	$	422,096	$	258,076		$	(359	)	$	(8,233	)	$	920,964
Reclassification of the income tax effects of the Tax Cuts and Jobs Act from accumulated other comprehensive loss	—	—		—		—		—		298			(298		)	—			—
Reclassification of net unrealized gains on equity securities from accumulated other comprehensive loss	—	—		—		—		—		1,041			(1,041		)	—			—
Net income	—	—		—		—		—		47,804			—			—			47,804
Other comprehensive income (loss)	—	—		—		—		—		—			(32,299		)	—			(32,299		)
Preferred stock dividends	—	—		—		—		—		(7,229		)	—						(7,229		)
Share-based compensation expense	—	—		—		—		3,661		—			—			—			3,661
Exercise of warrants	—	—		5,242		5		107		—			—			—			112
Issuance of common stock under share-based compensation arrangements	—	—		281,898		282		2,932		—			—			—			3,214
Balance, June 30, 2018	9,000,000	$	217,471	31,669,643		$	32,200	$	428,796	$	299,990		$	(33,997	)	$	(8,233	)	$	936,227

See accompanying notes to the unaudited consolidated financial statements.

9

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS — UNAUDITED

(amounts in thousands)

	Six Months Ended June 30,
	2019			2018
Cash Flows from Operating Activities
Net income	$	24,735		$	47,804
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for loan and lease losses	10,113			1,333
Depreciation and amortization	8,884			6,716
Share-based compensation expense	4,900			4,384
Deferred taxes	(681		)	4,172
Net amortization of investment securities premiums and discounts	421			813
Unrealized (gain) loss on equity securities	345			296
Loss upon acquisition of interest-only GNMA securities	7,476			—
(Gain) loss on sale of SBA and other loans	(304		)	(2,572		)
Origination of loans held for sale	(22,152		)	(11,554		)
Proceeds from the sale of loans held for sale	19,591			12,640
Amortization of fair value discounts and premiums	232			85
Net (gain) loss on sales of other real estate owned	—			(28		)
Valuation and other adjustments to other real estate owned	31			78
Earnings on investment in bank-owned life insurance	(3,653		)	(3,900		)
(Increase) decrease in accrued interest receivable and other assets	(63,311		)	(7,857		)
Increase (decrease) in accrued interest payable and other liabilities	16,502			13,061
Net Cash Provided By (Used In) Operating Activities	3,129			65,471
Cash Flows from Investing Activities
Proceeds from maturities, calls and principal repayments of securities available for sale	11,616			26,216
Purchases of investment securities available for sale	—			(763,242		)
Origination of mortgage warehouse loans	(12,246,471		)	(14,260,621		)
Proceeds from repayments of mortgage warehouse loans	11,624,062			14,123,291
Net (increase) decrease in loans and leases, excluding mortgage warehouse loans	(22,665		)	(18,680		)
Proceeds from sales of loans	—			29,038
Purchase of loans	(555,587		)	(278,508		)
Proceeds from bank-owned life insurance	—			529
Net purchases of FHLB, Federal Reserve Bank, and other restricted stock	(12,262		)	(30,148		)
Purchases of bank premises and equipment	(345		)	(608		)
Proceeds from sales of other real estate owned	—			28
Purchases of leased assets under lessor operating leases	(11,672		)	(6,486		)
Net Cash Provided By (Used In) Investing Activities	(1,213,324		)	(1,179,191		)
Cash Flows from Financing Activities
Net increase in deposits	1,043,541			495,812
Net increase (decrease) in short-term borrowed funds from the FHLB	(335,970		)	777,937
Net increase (decrease) in federal funds purchased	219,000			(50,000		)
Proceeds from long-term borrowed funds from the FHLB	350,000			—
Repayments of other borrowings	(25,000		)	—
Preferred stock dividends paid	(7,229		)	(7,229		)
Exercise of warrants	—			112
Purchase of treasury stock	(571		)	—
Payments of employee taxes withheld from share-based awards	(1,210		)	(700		)
Proceeds from issuance of common stock	1,294			3,191
Net Cash Provided By (Used In) Financing Activities	1,243,855			1,219,123
Net Increase (Decrease) in Cash and Cash Equivalents	33,660			105,403
Cash and Cash Equivalents – Beginning	62,135			146,323
Cash and Cash Equivalents – Ending	$	95,795		$	251,726
	(continued)
Supplementary Cash Flows Information:
Interest paid	$	85,560		$	73,162
Income taxes paid	3,005			4,174
Non-cash items:
Transfer of loans to other real estate owned	$	291		$	57
Transfer of loans held for sale to held for investment	—			129,691
Acquisition of interest-only GNMA securities securing a mortgage warehouse loan	17,157			—
Acquisition of residential reverse mortgage loans securing a mortgage warehouse loan	1,325			—
University relationship intangible purchased not settled	—			1,502

See accompanying notes to the unaudited consolidated financial statements.

10

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS

NOTE 1 — DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (the “Bancorp” or “Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the “Bank”), collectively referred to as “Customers” herein. The consolidated financial statements have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC.

Customers Bancorp, Inc. and its wholly owned subsidiaries, Customers Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye Brook, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; Chicago, Illinois; and nationally for certain loan and deposit products. The Bank has 13 full-service branches and provides commercial banking products, primarily loans and deposits. In addition, Customers Bank also administratively supports loan, equipment leases and other financial products to customers through its limited-purpose offices in Boston, Massachusetts, Providence, Rhode Island, Portsmouth, New Hampshire, Manhattan and Melville, New York, Philadelphia, Pennsylvania, Washington, D.C., and Chicago, Illinois. The Bank also provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Through BankMobile, a division of Customers Bank, Customers offers state of the art high tech digital banking services to consumers, students, and the "under banked" nationwide, along with "Banking as a Service" offerings with white label partners.

Customers is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities. Customers Bancorp has made certain equity investments through its wholly owned subsidiaries CB Green Ventures Pte Ltd. and CUBI India Ventures Pte Ltd.

NOTE 2 — SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2018 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2018 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2018 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on March 1, 2019 (the "2018 Form 10-K"). The 2018 Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Loans Held for Sale and Loans at Fair Value; Loans Receivable - Mortgage Warehouse, at Fair Value; Loans Receivable; Purchased Loans; ALLL; Goodwill and Other Intangible Assets; FHLB, Federal Reserve Bank, and Other Restricted Stock; OREO; BOLI; Bank Premises and Equipment; Lessor Operating Leases; Treasury Stock; Income Taxes; Share-Based Compensation; Transfer of Financial Assets; Segment Information; Derivative Instruments and Hedging; Comprehensive Income (Loss); EPS; Loss Contingencies; and Collaborative Arrangements. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2019, with the exception of the adoption of ASU 2016-02, Leases as described below in accounting standards adopted in 2019 and the election of the fair value option, upon acquisition on June 28, 2019, for certain interest-only classes of Ginnie Mae guaranteed home equity conversion mortgage-backed securities ("interest-only GNMA securities") that served as the primary collateral for loans made to one commercial mortgage warehouse customer, as further described in NOTE 5 - INVESTMENT SECURITIES. As the interest-only GNMA securities are carried at their current fair value, changes in fair value are reported in non-interest income. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

11

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Recently Issued Accounting Standards

Accounting Standards Adopted in 2019

Standard	Summary of guidance	Effects on Financial Statements
ASU 2016-02, Leases Issued February 2016	Ÿ  Supersedes the lease accounting guidance for both lessees and lessors under ASC 840, Leases. Ÿ  From the lessee's perspective, the new standard establishes a ROU model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Ÿ  Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. Ÿ  This ASU requires lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. Ÿ  Effective January 1, 2019. Ÿ  In July 2018, the FASB issued ASU 2018-11 “Leases (Topic 842): Targeted Improvements,” which provides lessees the option to apply the new leasing standard to all open leases as of the adoption date. Prior to this ASU issuance, a modified retrospective transition approach was required. Ÿ  In December 2018, the FASB issued ASU 2018-20 "Leases (Topic 842): Narrow-Scope Improvements for Lessors," which provides lessors a policy election to not evaluate whether certain sales taxes and other similar taxes are lessor costs or lessee costs. Additionally, the update requires certain lessors to exclude from variable payments lessor costs paid by lessees directly to third parties. Ÿ  In March 2019, the FASB issued ASU 2019-01 "Codification Improvements," which clarifies that lessors who are not manufacturers or dealers should use the original cost of the underlying asset in a lease as its fair value. Additionally, the update states that lessors who are depository or lending institutions within the scope of ASC 942 should present all principal payments received under leases under investing activities in their Statement of Cash Flows and that interim disclosures under ASC 250-10-50-3 are not required in the interim reports of issuers adopting ASC 842.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not materially change Customers' recognition of operating lease expense in its consolidated statements of income. Ÿ  Customers adopted certain practical expedients available under the new guidance, which did not require it to (1) reassess whether any expired or existing contracts contain leases, (2) reassess the lease classification for any expired or existing leases, (3) reassess initial direct costs for any existing leases, (4) separate non-lease components from the associated lease components, (5) evaluate whether certain sales taxes and other similar taxes are lessor costs, and (6) capitalize short-term leases. Additionally, Customers elected to apply the new lease guidance at the adoption date, rather than at the beginning of the earliest period presented and will continue to present comparative periods prior to January 1, 2019 under Topic 840. Customers did not adopt the hindsight practical expedient. Ÿ  The adoption of the ASU for Customers' lessor equipment finance business did not have a significant impact on Customers' financial condition, results of operations, and consolidated financial statements. Ÿ See NOTE 7 - LEASES.
ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities Issued March 2017	Ÿ  Requires that premiums for certain callable debt securities held be amortized to their earliest call date. Ÿ  Effective on January 1, 2019. Ÿ  Adoption of this new guidance must be applied on a modified retrospective approach.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

12

Accounting Standards Adopted in 2019 (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2017-11, Accounting for Certain Financial Instruments with Down Round Features Issued July 2017	Ÿ  Changes the classification analysis of certain equity-linked financial instruments (or embedded features) with down round features. Ÿ  When determining whether certain financial instruments should be classified as liabilities or equity instruments, a down round feature no longer precludes equity classification when assessing whether the instrument is indexed to an entity's own stock. As a result, a freestanding equity-linked financial instrument (or embedded conversion option) would no longer be accounted for as a derivative liability at fair value as a result of the existence of a down round feature. Ÿ  For freestanding equity-classified financial instruments, the amendments require entities to recognize the effect of the down round feature when it is triggered. That effect is treated as a dividend and as a reduction of net income available to common shareholders in basic EPS. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2018-07, Compensation - Stock Compensation (Topic 718): Improvements to Non-employee Share-Based Payment Accounting Issued June 2018	Ÿ  Expands the scope of Topic 718, Compensation - Stock Compensation, which currently only includes share-based payments issued to employees, to also include share-based payments issued to non-employees for goods and services. Ÿ  Applies to all share-based payment transactions in which a grantor acquires goods or services from non-employees to be used or consumed in a grantor's own operations by issuing share-based payment awards. Ÿ  With the amended guidance from ASU 2018-07, non-employees share-based payments are measured with an estimate of the fair value of the equity the business is obligated to issue at the grant date (the date that the business and the stock award recipient agree to the terms of the award). Ÿ  Compensation would be recognized in the same period and in the same manner as if the entity had paid cash for goods or services instead of stock. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

13

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of guidance	Effects on Financial Statements
ASU 2019-04, Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments Issued April 2019	Ÿ  Clarifies the scope of the credit losses standard and addresses issues related to accrued interest receivable balances, recoveries, variable interest rates, and prepayments. Ÿ  Addresses partial-term fair value hedges, fair value hedge basis adjustments and certain transition requirements. Ÿ  Addresses recognizing and measuring financial instruments, specifically the requirement for remeasurement under ASC 820 when using the measurement alternative, certain disclosure requirements and which equity securities have to be remeasured at historical exchange rates. Ÿ  Topic 326 Amendments - Effective for fiscal years beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted. Topic 815 Amendments - Effective for first annual period beginning after the issuance date of this ASU (i.e., fiscal year 2020). Entities that have already adopted the amendments in ASU 2017-12 may elect either to retrospectively apply all the amendments or to prospectively apply all amendments as of the date of adoption. Topic 825 Amendments - Effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.
ASU 2018-18, Collaborative Arrangements (Topic 808): Clarifying the Interaction Between Topic 808 and Topic 606 Issued November 2018	Ÿ  Clarifies that certain transactions between collaborative arrangement participants should be accounted for as revenue under Topic 606 when the collaborative arrangement participant is a customer in the context of a unit of account. In those situations, all the guidance in Topic 606 should be applied, including recognition, measurement, presentation, and disclosure requirements. Ÿ  Adds unit-of-account guidance in Topic 808 to align with the guidance in Topic 606 when an entity is assessing whether the collaborative arrangement or a part of the arrangement is within scope of Topic 606. Ÿ  Requires that in a transaction with a collaborative arrangement participant that is not directly related to sales to third parties, presenting the transaction together with revenue recognized under Topic 606 is precluded if the collaborative arrangement participant is not a customer. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.

14

Accounting Standards Issued But Not Yet Adopted (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2018-15, Internal-Use Software (Subtopic 350-40): Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract Issued August 2018	Ÿ  Clarifies that service contracts with hosting arrangements must follow internal-use software guidance Subtopic 350-40 when determining which implementation costs to capitalize as an asset related to the service contract and which costs to expense. Ÿ  Also clarifies that capitalized implementation costs of a hosting arrangement that is a service contract are to be amortized over the term of the hosting arrangement, which includes the noncancelable period of the arrangement plus options to extend the arrangement if reasonably certain to exercise. Ÿ  Clarifies that existing impairment guidance in Subtopic 350-40 must be applied to the capitalized implementation costs as if they were long-lived assets. Ÿ  Applied either retrospectively or prospectively to all implementation costs incurred after the date of adoption. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers intends to adopt this guidance on its effective date and does not expect the adoption of this guidance to materially impact its financial condition, results of operations and consolidated financial statements.
ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments Issued June 2016	Ÿ  Requires an entity to utilize a new impairment model known as the CECL model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset (including held-to-maturity debt securities), presents the net amount expected to be collected on the financial asset. Ÿ  Replaces today's "incurred loss" approach and is expected to result in earlier recognition of credit losses. Ÿ  For available-for-sale debt securities, entities will be required to record allowances for credit losses rather than reduce the carrying amount, as they do today under the OTTI model, and will be allowed to reverse previously established allowances in the event the credit of the issuer improves. Ÿ  Simplifies the accounting model for PCI debt securities and loans. Ÿ  In May 2019, the FASB issued ASU 2019-05 "Financial Instruments - Credit Losses (Topic 326): Targeted Transition Relief," which provides entities that have certain instruments within the scope of Topic 326 with an option to irrevocably elect the fair value option in Subtopic 825, Financial Instruments. This relief is to be applied on an instrument-by-instrument basis for eligible instruments upon adoption of Topic 326. Ÿ  Effective beginning after December 15, 2019 with early adoption permitted. Ÿ  Adoption can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted.	Ÿ  Customers has established a company-wide, cross-discipline governance structure, which provides implementation oversight and continues evaluating the impact of this ASU and reviewing the loss modeling requirements consistent with lifetime expected loss estimates. Ÿ  Customers has selected a third-party vendor to assist in the implementation process of its new model, which will include different assumptions used in calculating credit losses, such as estimating losses over the contractual term adjusted for prepayments and will consider expected future changes in macroeconomic conditions. Ÿ  Customers began to run the new model parallel to its current ALLL model during second quarter 2019 and continues to evaluate the results and assumptions. Ÿ   The adoption of this ASU will result in an increase to Customers' ALLL which will depend upon the nature and characteristics of Customers' loan and lease portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Ÿ  Customers does not intend to early adopt this new guidance.

15

NOTE 3 — EARNINGS PER SHARE

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2019		2018		2019		2018
Net income available to common shareholders	$	5,681	$	20,048	$	17,506	$	40,575
Weighted-average number of common shares outstanding - basic	31,154,292		31,564,893		31,101,037		31,495,082
Share-based compensation plans	471,449		807,258		446,985		823,245
Warrants	—		8,511		—		8,566
Weighted-average number of common shares - diluted	31,625,741		32,380,662		31,548,022		32,326,893
Basic earnings per common share	$	0.18	$	0.64	$	0.56	$	1.29
Diluted earnings per common share	$	0.18	$	0.62	$	0.55	$	1.26

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2019	2018	2019	2018
Share-based compensation awards	2,246,181	1,069,225	2,301,663	1,069,225

16

NOTE 4 — CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2019 and 2018. All amounts are presented net of tax. Amounts in parentheses indicate reductions to AOCI.

	Three Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2019	$	(8,556	)	$	—	$	(8,556	)	$	(6,363	)	$	(14,919	)
Other comprehensive income (loss) before reclassifications	15,358			—		15,358			(10,435		)	4,923
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			3			3
Net current-period other comprehensive income	15,358			—		15,358			(10,432		)	4,926
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

	Six Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized  Gains (Losses) on Cash Flow  Hedges			Total
Balance - December 31, 2018	$	(21,741	)	$	—	$	(21,741	)	$	(922	)	$	(22,663	)
Other comprehensive income (loss) before reclassifications	28,543			—		28,543			(15,570		)	12,973
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(303		)	(303		)
Net current-period other comprehensive income (loss)	28,543			—		28,543			(15,873		)	12,670
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2019 there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2019, reclassification amounts of $4 thousand ($3 thousand net of taxes) and $409 thousand ($303 thousand net of taxes) were reported as an increase and as a reduction, respectively, to interest expense for the applicable hedged items on the consolidated statements of income.

17

	Three Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2018	$	(26,691	)	$	—	$	(26,691	)	$	503		$	(26,188	)
Other comprehensive income (loss) before reclassifications	(9,020		)	—		(9,020		)	1,403			(7,617		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(192		)	(192		)
Net current-period other comprehensive income (loss)	(9,020		)	—		(9,020		)	1,211			(7,809		)
Balance - June 30, 2018	$	(35,711	)	$	—	$	(35,711	)	$	1,714		$	(33,997	)

	Six Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - December 31, 2017	$	(249	)	$	88		$	(161	)	$	(198	)	$	(359	)
Reclassification of the income tax effects of the Tax Cuts and Jobs Act (2)	(256		)	—			(256		)	(42		)	(298		)
Reclassification of net unrealized gains on equity securities (2)	(953		)	(88		)	(1,041		)	—			(1,041		)
Balance after reclassifications on January 1, 2018	(1,458		)	—			(1,458		)	(240		)	(1,698		)
Other comprehensive income (loss) before reclassifications	(34,253		)	—			(34,253		)	2,049			(32,204		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—			—			(95		)	(95		)
Net current-period other comprehensive income	(34,253		)	—			(34,253		)	1,954			(32,299		)
Balance - June 30, 2018	$	(35,711	)	$	—		$	(35,711	)	$	1,714		$	(33,997	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2018, there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2018, reclassification amounts of $259 thousand ($192 thousand net of taxes) and $128 thousand ($95 thousand net of taxes) were reported as reductions to interest expense for the applicable hedged items on the consolidated statements of income.

(2) Amounts reclassified from accumulated other comprehensive income (loss) on January 1, 2018 as a result of the adoption of ASU 2018-02 and ASU 2016-01 resulted in a decrease in AOCI of $1.3 million and a corresponding increase in retained earnings for the same amount.

18

NOTE 5 — INVESTMENT SECURITIES

The amortized cost and approximate fair value of investment securities as of June 30, 2019 and December 31, 2018 are summarized in the tables below:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	299,370	$	2,023	$	(2	)	$	301,391
Corporate notes (1)	381,267		8,574		(1,403		)	388,438
Available-for-sale debt securities	$	680,637	$	10,597	$	(1,405	)	689,829
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities (2)								17,157
Equity securities (3)								1,373
Total investment securities, at fair value								$	708,359

	December 31, 2018
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	311,267	$	—	$	(5,893	)	$	305,374
Corporate notes (1)	381,407		920		(24,407		)	357,920
Available-for-sale debt securities	$	692,674	$	920	$	(30,300	)	663,294
Equity securities (3)								1,718
Total investment securities, at fair value								$	665,012

(1) Includes corporate securities issued by other domestic and foreign bank holding companies.

(2) Reported at fair value with fair value changes recorded in non-interest income based on a fair value option election.

(3) Includes equity securities issued by a foreign entity.

On June 28, 2019, Customers obtained ownership of certain interest-only classes of Ginnie Mae guaranteed home equity conversion mortgage-backed securities ("interest-only GNMA securities") that served as the primary collateral for loans made to one commercial mortgage warehouse customer through a Uniform Commercial Code private sale transaction. In connection with the acquisition of the interest-only GNMA securities, Customers recognized a pre-tax loss of $7.5 million for the three and six months ended June 30, 2019 for the shortfall in the fair value of the interest-only GNMA securities compared to its credit exposure to this commercial mortgage warehouse customer. On June 28, 2019, Customers elected the fair value option for these interest-only GNMA securities acquired on such date. The fair value of these securities at June 30, 2019 was $17.2 million.

There were no sales of available-for-sale debt securities or equity securities for the three and six months ended June 30, 2019 and 2018.

19

The following table shows debt securities by stated maturity.  Debt securities backed by mortgages and interest-only GNMA securities have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	379,267		386,316
Due after ten years	2,000		2,122
Agency-guaranteed residential mortgage-backed securities	299,370		301,391
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	—		17,157
Total debt securities	$	680,637	$	706,986

Gross unrealized losses and fair value of Customers' available-for-sale debt securities aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Less Than 12 Months				12 Months or More					Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	—	$	64,296	$	(2	)	$	64,296	$	(2	)
Corporate notes	—		—		74,492		(1,403		)	74,492		(1,403		)
Total	$	—	$	—	$	138,788	$	(1,405	)	$	138,788	$	(1,405	)

	December 31, 2018
	Less Than 12 Months					12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	305,374	$	(5,893	)	$	—	$	—	$	305,374	$	(5,893	)
Corporate notes	310,036		(24,407		)	—		—		310,036		(24,407		)
Total	$	615,410	$	(30,300	)	$	—	$	—	$	615,410	$	(30,300	)

At June 30, 2019, there were no available-for-sale debt securities with unrealized losses in the less-than-twelve-month category and seven available-for-sale debt securities with unrealized losses in the twelve-month-or-more category.  The unrealized losses on the mortgage-backed securities are guaranteed by government-sponsored entities and primarily relate to changes in market interest rates. The unrealized losses on the corporate notes relate to securities with no company specific concentration. The unrealized losses were principally due to an upward shift in interest rates since the time of purchase that resulted in a negative impact on the respective security's fair value. All amounts related to the mortgage-backed securities and the corporate notes are expected to be recovered when market prices recover or at maturity. Customers does not intend to sell these securities and it is not more likely than not that Customers will be required to sell the securities before recovery of the amortized cost basis.

At June 30, 2019 and December 31, 2018, Customers Bank had pledged investment securities aggregating $22.6 million and $23.0 million in fair value, respectively, as collateral against its borrowings primarily with the FHLB and an unused line of credit with another financial institution. These counterparties do not have the ability to sell or repledge these securities.

At June 30, 2019 and December 31, 2018, no securities holding of any one issuer, other than the U.S. Government and its agencies, amounted to greater than 10% of shareholders' equity.

20

NOTE 6 — LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR LOAN AND LEASE LOSSES

The following table presents loans and leases receivable as of June 30, 2019 and December 31, 2018.

(amounts in thousands)	June 30, 2019			December 31, 2018
Loans receivable, mortgage warehouse, at fair value	$	2,001,540		$	1,405,420
Loans receivable:
Commercial:
Multi-family	3,017,531			3,285,297
Commercial and industrial (including owner occupied commercial real estate) (1)	2,184,556			1,951,277
Commercial real estate non-owner occupied	1,176,575			1,125,106
Construction	59,811			56,491
Total commercial loans and leases receivable	6,438,473			6,418,171
Consumer:
Residential real estate	648,860			566,561
Manufactured housing	75,597			79,731
Other consumer	552,839			74,035
Total consumer loans receivable	1,277,296			720,327
Loans and leases receivable	7,715,769			7,138,498
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	(424		)
Allowance for loan and lease losses	(48,388		)	(39,972		)
Total loans and leases receivable, net of allowance for loan and lease losses	$	9,667,258		$	8,503,522

(1) Includes direct finance equipment leases of $64.5 million and $54.5 million at June 30, 2019 and December 31, 2018, respectively.

Customers' total loans and leases receivable portfolio includes loans receivable which are reported at fair value based on an election made to account for these loans at fair value and loans and leases receivable which are predominately reported at their outstanding unpaid principal balance, net of charge-offs and deferred costs and fees and unamortized premiums and discounts and are evaluated for impairment.

Loans receivable, mortgage warehouse, at fair value:

Mortgage warehouse loans consist of commercial loans to mortgage companies. These mortgage warehouse lending transactions are subject to master repurchase agreements. As a result of the contractual provisions, for accounting purposes control of the underlying mortgage loan has not transferred and the rewards and risks of the mortgage loans are not assumed by Customers. The mortgage warehouse loans receivable are designated as loans held for investment and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded mortgage loans and receives proceeds directly from third party investors when the underlying mortgage loans are sold into the secondary market. The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life under 30 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

At June 30, 2019 and December 31, 2018, all of Customers' commercial mortgage warehouse loans were current in terms of payment. As these loans are reported at their fair value, they do not have an allowance for loan and lease loss and are therefore excluded from ALLL-related disclosures.

21

Loans and leases receivable:

The following tables summarize loans receivable by loan type and performance status as of June 30, 2019 and December 31, 2018:

	June 30, 2019
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	—	$	3,015,935	$	1,596	$	3,017,531
Commercial and industrial	626		—		626		5,400		1,592,049		395		1,598,470
Commercial real estate owner occupied	801		—		801		927		576,692		7,666		586,086
Commercial real estate non-owner occupied	252		—		252		94		1,172,421		3,808		1,176,575
Construction	—		—		—		—		59,811		—		59,811
Residential real estate	2,611		—		2,611		5,083		637,309		3,857		648,860
Manufactured housing (5)	3,829		2,006		5,835		1,570		66,470		1,722		75,597
Other consumer	1,480		—		1,480		359		550,794		206		552,839
Total	$	9,599	$	2,006	$	11,605	$	13,433	$	7,671,481	$	19,250	$	7,715,769
	December 31, 2018
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	1,155	$	3,282,452	$	1,690	$	3,285,297
Commercial and industrial	1,914		—		1,914		17,764		1,353,586		536		1,373,800
Commercial real estate owner occupied	193		—		193		1,037		567,809		8,438		577,477
Commercial real estate non-owner occupied	1,190		—		1,190		129		1,119,443		4,344		1,125,106
Construction	—		—		—		—		56,491		—		56,491
Residential real estate	5,940		—		5,940		5,605		550,679		4,337		566,561
Manufactured housing (5)	3,926		2,188		6,114		1,693		69,916		2,008		79,731
Other consumer	200		—		200		111		73,503		221		74,035
Total	$	13,363	$	2,188	$	15,551	$	27,494	$	7,073,879	$	21,574	$	7,138,498

 

(1) Includes past due loans and leases that are accruing interest because collection is considered probable.

(2) Loans and leases where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Due to the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the ALLL.

(5) Certain manufactured housing loans purchased in 2010 are supported by cash reserves held at the Bank of $0.4 million and $0.5 million at June 30, 2019 and December 31, 2018, respectively, which are used to fund past-due payments when the loan becomes 90 days or more delinquent. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.

As of June 30, 2019 and December 31, 2018, the Bank had $0.5 million and $0.2 million, respectively, of residential real estate held in OREO. As of June 30, 2019 and December 31, 2018, the Bank had initiated foreclosure proceedings on $0.7 million and $2.1 million, respectively, in loans secured by residential real estate.

22

Allowance for loan and lease losses

The changes in the ALLL for the three and six months ended June 30, 2019 and 2018, and the loans and leases and ALLL by loan and lease type based on impairment-evaluation method as of June 30, 2019 and December 31, 2018 are presented in the tables below.

Three Months Ended June 30, 2019	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied		Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2019	$	10,630		$	12,647		$	3,425		$	6,015	$	584		$	6,572		$	117		$	3,689		$	43,679
Charge-offs	—			(183		)	(66		)	—		—			(69		)	—			(932		)	(1,250		)
Recoveries	7			338			97			—		114			8			—			49			613
Provision for loan and lease losses	(711		)	934			(96		)	144		(49		)	(2,343		)	6			7,461			5,346
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
Six Months Ended June 30, 2019
Ending Balance, December 31, 2018	$	11,462		$	12,145		$	3,320		$	6,093	$	624		$	3,654		$	145		$	2,529		$	39,972
Charge-offs	(541		)	(183		)	(74		)	—		—			(109		)	—			(1,687		)	(2,594		)
Recoveries	7			457			225			—		120			15			—			73			897
Provision for loan and lease losses	(1,002		)	1,317			(111		)	66		(95		)	608			(22		)	9,352			10,113
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
As of June 30, 2019
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	—		$	10,605		$	950		$	94	$	—		$	8,107		$	10,126		$	359		$	30,241
Collectively evaluated for impairment	3,015,935			1,587,470			577,470			1,172,673		59,811			636,896			63,749			552,274			7,666,278
Loans acquired with credit deterioration	1,596			395			7,666			3,808		—			3,857			1,722			206			19,250
Total loans and leases receivable	$	3,017,531		$	1,598,470		$	586,086		$	1,176,575	$	59,811		$	648,860		$	75,597		$	552,839		$	7,715,769
Allowance for loan and lease losses:
Individually evaluated for impairment	$	—		$	225		$	31		$	—	$	—		$	39		$	3		$	5		$	303
Collectively evaluated for impairment	9,926			13,250			3,321			4,249		649			3,789			91			10,108			45,383
Loans acquired with credit deterioration	—			261			8			1,910		—			340			29			154			2,702
Total allowance for loan and lease losses	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388

23

Three Months Ended June 30, 2018	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied			Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2018	$	12,545		$	11,737		$	3,525		$	7,233		$	921		$	3,179		$	176		$	183		$	39,499
Charge-offs	—			(174		)	(483		)	—			—			(42		)	—			(462		)	(1,161		)
Recoveries	—			140			326			—			209			56			—			3			734
Provision for loan and lease losses	(476		)	555			(380		)	(535		)	(138		)	(285		)	(27		)	502			(784		)
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
Six Months Ended June 30, 2018
Ending Balance, December 31, 2017	$	12,168		$	10,918		$	3,232		$	7,437		$	979		$	2,929		$	180		$	172		$	38,015
Charge-offs	—			(224		)	(501		)	—			—			(407		)	—			(718		)	(1,850		)
Recoveries	—			175			326			—			220			63			—			6			790
Provision for loan and lease losses	(99		)	1,389			(69		)	(739		)	(207		)	323			(31		)	766			1,333
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
As of December 31, 2018
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	1,155		$	17,828		$	1,069		$	129		$	—		$	8,631		$	10,195		$	111		$	39,118
Collectively evaluated for impairment	3,282,452			1,355,436			567,970			1,120,633			56,491			553,593			67,528			73,703			7,077,806
Loans acquired with credit deterioration	1,690			536			8,438			4,344			—			4,337			2,008			221			21,574
Total loans and leases receivable	$	3,285,297		$	1,373,800		$	577,477		$	1,125,106		$	56,491		$	566,561		$	79,731		$	74,035		$	7,138,498
Allowance for loan and lease losses:
Individually evaluated for impairment	$	539		$	261		$	1		$	—		$	—		$	41		$	3		$	—		$	845
Collectively evaluated for impairment	10,923			11,516			3,319			4,161			624			3,227			89			2,390			36,249
Loans acquired with credit deterioration	—			368			—			1,932			—			386			53			139			2,878
Total allowance for loan and lease losses	$	11,462		$	12,145		$	3,320		$	6,093		$	624		$	3,654		$	145		$	2,529		$	39,972

24

Impaired Loans - Individually Evaluated for Impairment

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of June 30, 2019 and December 31, 2018 and the average recorded investment and interest income recognized for the three and six months ended June 30, 2019 and 2018. Customers had no impaired lease receivables as of June 30, 2019 and December 31, 2018, respectively. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	June 30, 2019						Three Months Ended June 30, 2019				Six Months Ended June 30, 2019
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	534	$	—	$	998	$	—	$	665	$	—
Commercial and industrial	4,663		6,144		—		7,923		16		9,836		18
Commercial real estate owner occupied	784		1,555		—		669		—		792		21
Commercial real estate non-owner occupied	94		206		—		98		—		108		—
Residential real estate	4,365		4,684		—		4,544		61		4,643		61
Manufactured housing	9,961		9,961		—		10,051		123		10,043		238
Other consumer	132		132		—		120		8		117		8
With an allowance recorded:
Multi-family	—		—		—		—		—		385		—
Commercial and industrial	5,942		6,048		225		6,084		58		5,445		97
Commercial real estate owner occupied	166		166		31		239		—		170		1
Commercial real estate non-owner occupied	—		—		—		—		—		—		—
Residential real estate	3,742		3,742		39		3,794		28		3,792		54
Manufactured housing	165		165		3		166		2		167		4
Other consumer	227		227		5		114		—		76		—
Total	$	30,241	$	33,564	$	303	$	34,800	$	296	$	36,239	$	502

	December 31, 2018						Three Months Ended June 30, 2018				Six Months Ended June 30, 2018
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	672	$	8	$	448	$	8
Commercial and industrial	13,660		15,263		—		5,736		2		6,870		2
Commercial real estate owner occupied	1,037		1,766		—		664		—		713		—
Commercial real estate non-owner occupied	129		241		—		1,390		8		980		8
Residential real estate	4,842		5,128		—		3,959		2		3,849		2
Manufactured housing	10,027		10,027		—		10,015		146		9,963		277
Other consumer	111		111		—		96		—		74		—
With an allowance recorded:
Multi-family	1,155		1,155		539		—		—		—		—
Commercial and industrial	4,168		4,351		261		8,283		11		8,296		12
Commercial real estate owner occupied	32		32		1		455		1		517		2
Residential real estate	3,789		3,789		41		4,550		38		4,906		63
Manufactured housing	168		168		3		225		6		225		6
Total	$	39,118	$	42,031	$	845	$	36,045	$	222	$	36,841	$	380

25

Troubled Debt Restructurings

At June 30, 2019 and December 31, 2018, there were $19.0 million and $19.2 million, respectively, in loans reported as TDRs. TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum performance requirement of six months, however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status. Modifications of PCI loans that are accounted for within loan pools in accordance with the accounting standards for PCI loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs. Customers had no lease receivables that had been restructured as a TDR as of June 30, 2019 and December 31, 2018, respectively.

The following table presents total TDRs based on loan type and accrual status at June 30, 2019 and December 31, 2018. Nonaccrual TDRs are included in the reported amount of total non-accrual loans.

	June 30, 2019						December 31, 2018
(amounts in thousands)	Accruing TDRs		Nonaccrual TDRs		Total		Accruing TDRs		Nonaccrual TDRs		Total
Commercial and industrial	$	5,205	$	35	$	5,240	$	64	$	5,273	$	5,337
Commercial real estate owner occupied	23		—		23		32		—		32
Residential real estate	3,024		646		3,670		3,026		667		3,693
Manufactured housing	8,556		1,498		10,054		8,502		1,620		10,122
Other consumer	—		11		11		—		12		12
Total TDRs	$	16,808	$	2,190	$	18,998	$	11,624	$	7,572	$	19,196

The following table presents loans modified in a TDR by type of concession for the three and six months ended June 30, 2019 and 2018. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Extensions of maturity	—	$	—	1	$	56	2	$	514	1	$	56
Interest-rate reductions	2	47		15	607		12	432		24	929
Total	2	$	47	16	$	663	14	$	946	25	$	985

The following table provides, by loan type, the number of loans modified in TDRs and the related recorded investment for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Commercial and industrial	—	$	—	—	$	—	1	$	431	—	$	—
Manufactured housing	2	47		14	450		12	432		23	772
Residential real estate	—	—		1	200		1	83		1	200
Other consumer	—	—		1	13		—	—		1	13
Total loans	2	$	47	16	$	663	14	$	946	25	$	985

As of both June 30, 2019 and December 31, 2018, except for one commercial and industrial loan with an outstanding commitment of $1.5 million, there were no other commitments to lend additional funds to debtors whose loans have been modified in TDRs.

26

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification:

	June 30, 2019				June 30, 2018
(dollars in thousands)	Number of loans		Recorded investment		Number of loans	Recorded investment
Manufactured housing	3		$	108	—	$	—
Commercial and industrial	1		—		—	—
Total loans	$	4	$	108	—	$	—

Loans modified in TDRs are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of ALLL. There were no allowances recorded as a result of TDR modifications during the three and six months ended June 30, 2019 and 2018.

Purchased-Credit-Impaired Loans

The changes in accretable yield related to PCI loans for the three and six months ended June 30, 2019 and 2018 were as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
(amounts in thousands)	2019			2018			2019			2018
Accretable yield balance, beginning of period	$	6,194		$	7,663		$	6,178		$	7,825
Accretion to interest income	(378		)	(516		)	(655		)	(854		)
Reclassification from nonaccretable difference and disposals, net	(9		)	256			284			432
Accretable yield balance, end of period	$	5,807		$	7,403		$	5,807		$	7,403

Credit Quality Indicators

The ALLL represents management's estimate of probable losses in Customers' loans and leases receivable portfolio, excluding commercial mortgage warehouse loans reported at fair value pursuant to a fair value option election. Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Residential real estate loans, manufactured housing and other consumer loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loan portfolios, and for purposes of analyzing historical loss rates used in the determination of the ALLL for the respective loan portfolios, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans and leases. The 2018 Form 10-K describes Customers Bancorp’s risk rating grades.

27

Risk ratings are not established for certain consumer loans, including residential real estate, other consumer loans, home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history and through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans and leases receivable as of June 30, 2019 and December 31, 2018.

	June 30, 2019
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	2,969,263	$	1,545,879	$	568,720	$	1,108,632	$	59,811	$	—	$	—	$	—	$	6,252,305
Special Mention	43,147		29,473		11,853		30,051		—		—		—		—		114,524
Substandard	5,121		23,118		5,513		37,892		—		—		—		—		71,644
Performing (1)	—		—		—		—		—		641,166		68,192		551,000		1,260,358
Non-performing (2)	—		—		—		—		—		7,694		7,405		1,839		16,938
Total	$	3,017,531	$	1,598,470	$	586,086	$	1,176,575	$	59,811	$	648,860	$	75,597	$	552,839	$	7,715,769

	December 31, 2018
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	3,201,822	$	1,306,466	$	562,639	$	1,054,493	$	56,491	$	—	$	—	$	—	$	6,181,911
Special Mention	55,696		30,551		9,730		30,203		—		—		—		—		126,180
Substandard	27,779		36,783		5,108		40,410		—		—		—		—		110,080
Performing (1)	—		—		—		—		—		555,016		71,924		73,724		700,664
Non-performing (2)	—		—		—		—		—		11,545		7,807		311		19,663
Total	$	3,285,297	$	1,373,800	$	577,477	$	1,125,106	$	56,491	$	566,561	$	79,731	$	74,035	$	7,138,498

(1) Includes residential real estate, manufactured housing, and other consumer loans not subject to risk ratings.

(2) Includes residential real estate, manufactured housing, and other consumer loans that are past due and still accruing interest or on nonaccrual status.

(3) Excludes commercial mortgage warehouse loans reported at fair value.

Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30,					Six Months Ended June 30,
(amounts in thousands)	2019		2018			2019		2018
Purchases (1)
Residential real estate	$	39,474	$	277,374		$	105,858	$	277,374
Other consumer (2)	384,116		—			450,252		—
Total	$	423,590	$	277,374		$	556,110	$	277,374
Sales (3)
Commercial and industrial (4)	—		(10,307		)	—		(17,149		)
Commercial real estate owner occupied (4)	—		(1,430		)	—		(9,581		)
Total	$	—	$	(11,737	)	$	—	$	(26,730	)

(1) Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 100.6% and 100.4% of loans outstanding for the three months ended June 30, 2019 and 2018, respectively. The purchase price was 99.9% and 100.4% of loans outstanding for the six months ended June 30, 2019 and 2018, respectively.

(2) Other consumer loan purchases for the three and six months ended June 30, 2019 consist of third-party originated unsecured consumer loans. None of the loans are considered sub-prime. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3) Amounts reported in the above table are the unpaid principal balance at time of sale. There were no loan sales for the three and six months ended June 30, 2019. For the three and six months ended June 30, 2018, loan sales resulted in gains of $0.9 million and $2.3 million, respectively.

(4) Primarily sales of SBA loans.

28

Loans Pledged as Collateral

Customers has pledged eligible real estate loans as collateral for potential borrowings from the FHLB and FRB in the amount of $5.3 billion and $5.4 billion at June 30, 2019 and December 31, 2018, respectively.

NOTE 7 — LEASES

Lessee

Customers has operating leases for its branches, LPOs, and administrative offices, with remaining lease terms ranging between 2 months and 8 years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. Most lease agreements consist of initial lease terms ranging between 1 and 5 years, with options to renew the leases or extend the term up to 15 years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or right of use asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate based on the information available at either the adoption of ASC 842 or the commencement date of the lease, whichever was later, when determining the present value of lease payments. Customers does not present ROU assets and corresponding liabilities for operating leases for fiscal years prior to the adoption of this standard.

A ROU asset of $23.8 million, net of $1.1 million in accrued rent, was recognized in exchange for lease liabilities of $24.9 million with the adoption of ASU 2016-02 on January 1, 2019.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Operating lease ROU assets	Other assets	$	22,069
LIABILITIES
Operating lease liabilities	Other liabilities	$	23,256

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,		Six Months Ended June 30,
(amounts in thousands)	Classification	2019		2019
Operating lease cost (1)	Occupancy expenses	$	1,462	$	2,931

(1) There were no variable lease costs for the three and six months ended June 30, 2019, and sublease income for operating leases is immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2019:

(amounts in thousands)	June 30, 2019
2019	$	2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$	23,256

29

Customers is not currently involved with the construction or design of an underlying asset. Customers has legally binding minimum lease payments of $1.8 million for leases signed by not yet commenced as of June 30, 2019. Cash paid under the operating lease liability was $1.4 million and $2.8 million for the three and six months ended June 30, 2019, respectively, and is reported as cash flows from operating activities in the statement of cash flows.

The following table summarizes the term and discount rate information for Customers' operating leases at June 30, 2019:

(amounts in thousands)	June 30, 2019
Weighted average remaining lease term (years)
Operating leases	5.4 years
Weighted average discount rate
Operating leases	2.72	%

Future minimum rental commitments pursuant to non-cancelable operating leases as of December 31, 2018, were as follows:

(amounts in thousands)	December 31, 2018
2019	$	5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$	26,665

Rent expense was approximately $1.5 million and $3.0 million for the three and six months ended June 30, 2018, respectively.

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance group. CCF is primarily focused on originating equipment operating and direct finance equipment leases for a broad range of asset classes. It services vendors, dealers, independent finance companies, bank-owned leasing companies and strategic direct customers in the plastics, packaging, machine tool, construction, transportation and franchise markets. Lease terms typically range from 24 months to 120 months. CCF offers the following lease products: Capital Lease, Purchase Upon Termination, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analysis, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only for a Split-TRAC is there a residual risk and the unguaranteed portions are typically nominal.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its leased assets for impairment. An impairment loss is recognized if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

30

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2019:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	64,575
Guaranteed residual assets	Loans and leases receivable	5,144
Unguaranteed residual assets	Loans and leases receivable	1,266
Deferred initial direct costs	Loans and leases receivable	735
Unearned income	Loans and leases receivable	(6,519		)
Net investment in direct financing leases		$	65,201
Operating leases
Investment in operating leases	Other assets	$	70,974
Accumulated depreciation	Other assets	(8,957		)
Deferred initial direct costs	Other assets	813
Net investment in operating leases		62,830
Total lease assets		$	128,031

NOTE 8 — REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2019 and December 31, 2018, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

31

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2019:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	768,335	8.041	%	$	429,991	4.500	%	N/A		N/A		$	668,874	7.000	%
Customers Bank	$	1,068,554	11.190	%	$	429,727	4.500	%	$	620,717	6.500	%	$	668,465	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	985,784	10.317	%	$	573,321	6.000	%	N/A		N/A		$	812,205	8.500	%
Customers Bank	$	1,068,554	11.190	%	$	572,970	6.000	%	$	763,960	8.000	%	$	811,707	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,123,602	11.759	%	$	764,428	8.000	%	N/A		N/A		$	1,003,312	10.500	%
Customers Bank	$	1,226,248	12.841	%	$	763,960	8.000	%	$	954,950	10.000	%	$	1,002,697	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	985,784	9.511	%	$	414,576	4.000	%	N/A		N/A		$	414,576	4.000	%
Customers Bank	$	1,068,554	10.318	%	$	414,241	4.000	%	$	517,801	5.000	%	$	414,241	4.000	%
As of December 31, 2018:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	745,795	8.964	%	$	374,388	4.500	%	N/A		N/A		$	530,384	6.375	%
Customers Bank	$	1,066,121	12.822	%	$	374,160	4.500	%	$	540,453	6.500	%	$	530,059	6.375	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	963,266	11.578	%	$	499,185	6.000	%	N/A		N/A		$	655,180	7.875	%
Customers Bank	$	1,066,121	12.822	%	$	498,879	6.000	%	$	665,173	8.000	%	$	654,779	7.875	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,081,962	13.005	%	$	665,580	8.000	%	N/A		N/A		$	821,575	9.875	%
Customers Bank	$	1,215,522	14.619	%	$	665,173	8.000	%	$	831,466	10.000	%	$	821,072	9.875	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	963,266	9.665	%	$	398,668	4.000	%	N/A		N/A		$	398,668	4.000	%
Customers Bank	$	1,066,121	10.699	%	$	398,570	4.000	%	$	498,212	5.000	%	$	398,570	4.000	%

The Basel III risk-based capital rules adopted effective January 1, 2015 require that banks and holding companies maintain a "capital conservation buffer" of 250 basis points in excess of the "minimum capital ratio" or certain elective distributions would be limited. The minimum capital ratio is equal to the prompt corrective action adequately capitalized threshold ratio. The capital conservation buffer was phased in over four years beginning on January 1, 2016, with a maximum buffer of 0.625% of risk weighted assets for 2016, 1.250% for 2017, 1.875% for 2018, and 2.500% for 2019 and thereafter.

Effective January 1, 2019, the capital level required to avoid limitation on elective distributions applicable to the Bancorp and the Bank were as follows:

(i) a common equity Tier 1 risk-based capital ratio of 7.000%;

(ii) a Tier 1 risk-based capital ratio of 8.500%; and

(iii) a Total risk-based capital ratio of 10.500%.

Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers.

32

NOTE 9 — DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of June 30, 2019 and December 31, 2018:

Financial Instruments Recorded at Fair Value on a Recurring Basis

Investment securities:

The fair values of equity securities, available-for-sale debt securities and debt securities reported at fair value based on a fair value option election are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), quoted prices in markets that are not active (Level 2), and matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2 or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - residential mortgage loans (fair value option):

Customers generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

33

Loans receivable - commercial mortgage warehouse loans (fair value option):

The fair value of mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies primarily as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not generally expected to be recognized because at inception of the transaction the underlying loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of under 30 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivatives (assets and liabilities):

The fair values of interest rate swaps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future cash receipts and the discounted expected cash payments. The discounted variable cash receipts and payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for Customers and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. Customers generally uses commitments on hand from third party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on the Bank’s internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities.  Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customers' disclosures and those of other companies may not be meaningful.

Financial Instruments Recorded at Fair Value on a Nonrecurring Basis

Impaired loans:

Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis. Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds. These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Other real estate owned:

The fair value of other real estate owned ("OREO") is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties. All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice. Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers. Evaluations are completed by a person independent of management. The content of the appraisal depends on the complexity of the property. Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

34

The estimated fair values of Customers' financial instruments at June 30, 2019 and December 31, 2018 were as follows.

					Fair Value Measurements at June 30, 2019
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	95,795	$	95,795	$	95,795	$	—	$	—
Debt securities, available for sale	689,829		689,829		—		689,829		—
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	17,157		17,157		—		—		17,157
Equity securities	1,373		1,373		1,373		—		—
Loans held for sale	5,697		5,697		—		4,372		1,325
Total loans and leases receivable, net of allowance for loan and lease losses	9,667,258		9,885,136		—		2,001,540		7,883,596
FHLB, Federal Reserve Bank and other restricted stock	101,947		101,947		—		101,947		—
Derivatives	22,679		22,679		—		22,534		145
Liabilities:
Deposits	$	8,185,777	$	8,186,683	$	5,747,676	$	2,439,007	$	—
Federal funds purchased	406,000		406,000		406,000		—		—
FHLB advances	1,262,100		1,263,718		412,100		851,618		—
Other borrowings	99,055		125,245		—		125,245		—
Subordinated debt	109,026		116,644		—		116,644		—
Derivatives	46,636		46,636		—		46,636		—

					Fair Value Measurements at December 31, 2018
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	62,135	$	62,135	$	62,135	$	—	$	—
Debt securities, available for sale	663,294		663,294		—		663,294		—
Equity securities	1,718		1,718		1,718		—		—
Loans held for sale	1,507		1,507		—		1,507		—
Total loans and leases receivable, net of allowance for loan and lease losses	8,503,522		8,481,128		—		1,405,420		7,075,708
FHLB, Federal Reserve Bank and other restricted stock	89,685		89,685		—		89,685		—
Derivatives	14,693		14,693		—		14,624		69
Liabilities:
Deposits	$	7,142,236	$	7,136,009	$	5,408,055	$	1,727,954	$	—
Federal funds purchased	187,000		187,000		187,000		—		—
FHLB advances	1,248,070		1,248,046		998,070		249,976		—
Other borrowings	123,871		121,718		—		121,718		—
Subordinated debt	108,977		110,550		—		110,550		—
Derivatives	16,286		16,286		—		16,286		—

35

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	301,391	$	—	$	301,391
Corporate notes	—		388,438		—		388,438
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	—		—		17,157		17,157
Equity securities	1,373		—		—		1,373
Derivatives	—		22,534		145		22,679
Loans held for sale – fair value option	—		4,372		—		4,372
Loans receivable, mortgage warehouse – fair value option	—		2,001,540		—		2,001,540
Total assets – recurring fair value measurements	$	1,373	$	2,718,275	$	17,302	$	2,736,950
Liabilities
Derivatives	$	—	$	46,636	$	—	$	46,636
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $303	—		—		11,577		11,577
Other real estate owned	—		—		880		880
Total assets – nonrecurring fair value measurements	$	—	$	—	$	12,457	$	12,457

36

	December 31, 2018
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage–backed securities	$	—	$	305,374	$	—	$	305,374
Corporate notes	—		357,920		—		357,920
Equity securities	1,718		—		—		1,718
Derivatives	—		14,624		69		14,693
Loans held for sale – fair value option	—		1,507		—		1,507
Loans receivable, mortgage warehouse – fair value option	—		1,405,420		—		1,405,420
Total assets – recurring fair value measurements	$	1,718	$	2,084,845	$	69	$	2,086,632
Liabilities
Derivatives	$	—	$	16,286	$	—	$	16,286
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $845	$	—	$	—	$	10,876	$	10,876
Other real estate owned	—		—		621		621
Total assets – nonrecurring fair value measurements	$	—	$	—	$	11,497	$	11,497

37

The changes in Level 3 assets measured at fair value on a recurring basis for the three and six months ended June 30, 2019 and 2018 are summarized in the tables below. Additional information about residential mortgage loan commitments can be found in NOTE 10 - DERIVATIVES INSTRUMENTS AND HEDGING ACTIVITIES.

	Residential Mortgage Loan Commitments
	Three Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at March 31	$	77		$	83
Issuances	145			133
Settlements	(77		)	(83		)
Balance at June 30	$	145		$	133

	Residential Mortgage Loan Commitments
	Six Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at December 31	$	69		$	60
Issuances	222			216
Settlements	(146		)	(143		)
Balance at June 30	$	145		$	133

There were no transfers between levels during the three and six months ended June 30, 2019 and 2018.

The following table summarizes financial assets and financial liabilities measured at fair value as of June 30, 2019 and December 31, 2018 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets. On June 28, 2019, Customers obtained ownership of interest-only GNMA securities that served as the primary collateral for loans made to one commercial mortgage warehouse customer through a Uniform Commercial Code ("UCC") private sale transaction. On June 28, 2019, Customers elected the fair value option for these interest-only GNMA securities acquired on such date. The fair value of these securities at June 30, 2019 was $17.2 million which reflects the valuation obtained from the third party binding bids obtained through the UCC private sale transaction. Customers corroborated the third party binding bids through internally developed discounted cash flow modeling.  The significant unobservable inputs used in the discounted cash flow modeling include prepayment speeds and discount rates.  Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

	Quantitative Information about Level 3 Fair Value Measurements
June 30, 2019	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	5,015	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	6,562		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (16%)
Other real estate owned	880		Collateral appraisal (1)	Liquidation expenses (2)	8% - 11% (8%)
Residential mortgage loan commitments	145		Adjusted market bid	Pull-through rate	83% - 83% (83%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4) Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

38

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2018	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	10,260	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	616		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (26%)
Other real estate owned	621		Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Residential mortgage loan commitments	69		Adjusted market bid	Pull-through rate	90% - 90% (90%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4) Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

NOTE 10 — DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in AOCI and is subsequently reclassified into earnings in the period that the hedged item affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt and a certain variable-rate deposit relationship.

Customers discontinues cash flow hedge accounting if it is probable the forecasted hedged transactions will not occur in the initially identified time period. At such time, the associated gains and losses deferred in AOCI are reclassified immediately into earnings and any subsequent changes in the fair value of such derivatives are recognized directly in earnings.

Amounts reported in AOCI related to derivatives will be reclassified to interest expense as interest payments are made on Customers' variable-rate debt and a variable-rate deposit relationship. Customers expects to reclassify $4.5 million from AOCI to interest expense during the next 12 months.

Customers is hedging its exposure to the variability in future cash flows for forecasted transactions (3-month FHLB advances) and a variable-rate deposit relationship over a maximum period of 60 months (excluding forecasted transactions related to the payment of variable interest on existing financial instruments).

At June 30, 2019, Customers had four outstanding interest rate derivatives with notional amounts totaling $725.0 million that were designated as cash flow hedges of interest rate risk. At December 31, 2018, Customers had six outstanding interest rate derivatives with

39

notional amounts totaling $750.0 million that were designated as cash flow hedges of interest rate risk. The outstanding cash flow hedges at June 30, 2019 expire between June, 2021 and July, 2024.

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps with commercial banking customers to facilitate their respective risk management strategies (typically the loan customers will swap a floating-rate loan for a fixed-rate loan). The customer interest rate swaps are simultaneously offset by interest rate swaps that Customers executes with a third party in order to minimize interest rate risk exposure resulting from such transactions. As the interest rate swaps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting third-party market swaps are recognized directly in earnings. At June 30, 2019, Customers had 116 interest rate swaps with an aggregate notional amount of $1.2 billion related to this program. At December 31, 2018, Customers had 98 interest rate swaps with an aggregate notional amount of $1.0 billion related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under the applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2019 and December 31, 2018, Customers had an outstanding notional balance of residential mortgage loan commitments of $8.1 million and $3.6 million, respectively.

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2019 and December 31, 2018, Customers had outstanding notional balances of credit derivatives of $115.1 million and $94.9 million, respectively.

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of June 30, 2019 and December 31, 2018.

	June 30, 2019
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	22,696
Total		$	—		$	22,696
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	22,278	Other liabilities	$	23,841
Credit contracts	Other assets	256		Other liabilities	99
Residential mortgage loan commitments	Other assets	145		Other liabilities	—
Total		$	22,679		$	23,940

40

	December 31, 2018
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	256	Other liabilities	$	1,502
Total		$	256		$	1,502
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	14,300	Other liabilities	$	14,730
Credit contracts	Other assets	68		Other liabilities	54
Residential mortgage loan commitments	Other assets	69		Other liabilities	—
Total		$	14,437		$	14,784

Effect of Derivative Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	386
Credit contracts	Other non-interest income	41
Residential mortgage loan commitments	Mortgage banking income	68
Total		$	495

	Three Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(51	)
Credit contracts	Other non-interest income	(15		)
Residential mortgage loan commitments	Mortgage banking income	50
Total		$	(16	)

	Six Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	98
Credit contracts	Other non-interest income	144
Residential mortgage loan commitments	Mortgage banking income	76
Total		$	318

41

	Six Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	334
Credit contracts	Other non-interest income	(38		)
Residential mortgage loan commitments	Mortgage banking income	73
Total		$	369

	Three Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(10,435	)	Interest expense	$	(4	)

	Three Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	1,403	Interest expense	$	259

	Six Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	(15,570	)	Interest expense	$	409

	Six Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	2,049	Interest expense	$	128

(1) Amounts presented are net of taxes. See NOTE 4 - CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) for the total effect on other comprehensive income (loss) from derivatives designated as cash flow hedges for the periods presented.

Credit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of June 30, 2019, the fair value of derivatives in a net liability position (which includes accrued interest but excludes any adjustment for nonperformance risk) related to these agreements was $45.0 million. In addition, Customers has collateral posting thresholds with certain of these counterparties and at June 30, 2019, had posted $44.8 million of cash as collateral. Customers records cash posted as collateral as a reduction in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets.

42

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps with institutional counterparties are subject to master netting arrangements and are included in the table below. Interest rate swaps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the table below. Customers has not made a policy election to offset its derivative positions.

Offsetting of Financial Assets and Derivative Assets

At June 30, 2019

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	736	$	—	$	736	$	—	$	—	$	736

Offsetting of Financial Assets and Derivative Assets

At December 31, 2018

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	7,529	$	—	$	7,529	$	—	$	1,860	$	5,669

Offsetting of Financial Liabilities and Derivative Liabilities

At June 30, 2019

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	45,777	$	—	$	45,777	$	—	$	44,832	$	945

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2018

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged
Description
Interest rate swap derivatives with institutional counterparties	$	9,077	$	—	$	9,077	$	—	$	702	$	8,375

43

NOTE 11 — BUSINESS SEGMENTS

Customers' segment financial reporting reflects the manner in which its chief operating decision makers allocate resources and assess performance. Management has determined that Customers' operations consist of two reportable segments - Customers Bank Business Banking and BankMobile. Each segment generates revenues, manages risk, and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing, and analysis of these segments vary considerably.

The Customers Bank Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, New Hampshire, Washington D.C., and Illinois through a single-point-of-contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high-net-worth families, selected commercial real estate lending, commercial mortgage companies, and equipment finance. Revenues are generated primarily through net interest income (the difference between interest earned on loans and leases, investments, and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and BOLI.

The BankMobile segment provides state-of-the-art high-tech digital banking and disbursement services to consumers, students, and the "under banked" nationwide, along with "Banking as a Service" offerings with white label partners. BankMobile is a full-service fintech banking platform that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are related to the segment's operation of the ongoing business acquired through the Disbursement business acquisition and costs associated with the development of white label products for its partners.

The following tables present the operating results for Customers' reportable business segments for the three and six months ended June 30, 2019 and 2018. The segment financial results include directly attributable revenues and expenses. Consistent with the presentation of segment results to Customers' chief operating decision makers, overhead costs and preferred stock dividends are assigned to the Customers Bank Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 23.15% for 2019 and 24.57% for 2018, respectively.

	Three Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	103,014		$	8,936		$	111,950
Interest expense	47,061			210			47,271
Net interest income	55,953			8,726			64,679
Provision for loan losses	(2,206		)	7,552			5,346
Non-interest income	970			11,066			12,036
Non-interest expense	38,107			21,475			59,582
Income (loss) before income tax expense (benefit)	21,022			(9,235		)	11,787
Income tax expense (benefit)	4,629			(2,138		)	2,491
Net income (loss)	16,393			(7,097		)	9,296
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	12,778		$	(7,097	)	$	5,681

	Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	104,110		$	3,529		$	107,639
Interest expense	40,182			135			40,317
Net interest income	63,928			3,394			67,322
Provision for loan losses	(1,247		)	463			(784		)
Non-interest income	7,465			8,662			16,127
Non-interest expense	37,721			16,029			53,750
Income (loss) before income tax expense (benefit)	34,919			(4,436		)	30,483
Income tax expense (benefit)	7,910			(1,090		)	6,820
Net income (loss)	27,009			(3,346		)	23,663
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	23,394		$	(3,346	)	$	20,048

(1) - Amounts reported include funds transfer pricing of $2.2 million and $3.5 million for the three months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

44

	Six Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	195,885	$	17,140		$	213,025
Interest expense	88,666		376			89,042
Net interest income	107,219		16,764			123,983
Provision for loan losses	770		9,343			10,113
Non-interest income	8,547		23,207			31,754
Non-interest expense	73,491		40,075			113,566
Income (loss) before income tax expense (benefit)	41,505		(9,447		)	32,058
Income tax expense (benefit)	9,510		(2,187		)	7,323
Net income (loss)	31,995		(7,260		)	24,735
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	24,766	$	(7,260	)	$	17,506
As of June 30, 2019
Goodwill and other intangibles	$	3,629	$	12,218		$	15,847
Total assets (2)	$	10,555,141	$	627,286		$	11,182,427
Total deposits	$	7,729,580	$	456,197		$	8,185,777
Total non-deposit liabilities (2)	$	1,970,391	$	34,854		$	2,005,245

	Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	196,664	$	7,940		$	204,604
Interest expense	72,100		151			72,251
Net interest income	124,564		7,789			132,353
Provision for loan losses	627		706			1,333
Non-interest income	15,904		21,133			37,037
Non-interest expense	72,052		33,979			106,031
Income (loss) before income tax expense (benefit)	67,789		(5,763		)	62,026
Income tax expense (benefit)	15,638		(1,416		)	14,222
Net income (loss)	52,151		(4,347		)	47,804
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	44,922	$	(4,347	)	$	40,575
As of June 30, 2018
Goodwill and other intangibles	$	3,629	$	13,521		$	17,150
Total assets (2)	$	11,017,272	$	75,574		$	11,092,846
Total deposits	$	6,876,688	$	419,266		$	7,295,954
Total non-deposit liabilities (2)	$	2,843,360	$	17,305		$	2,860,665

⁽¹⁾ Amounts reported include funds transfer pricing of $7.8 million and $7.9 million, for the six months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

⁽²⁾ Amounts reported exclude inter-segment receivables/payables.

45

NOTE 12 - NON-INTEREST REVENUES

Customers' revenue from contracts with customers in scope of ASC 606 is recognized within non-interest income.

The following tables present Customers' non-interest revenues affected by ASC 606 by business segment for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30, 2019						Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	219	$	6,541	$	6,760	$	183	$	6,199	$	6,382
Deposit fees	433		2,915		3,348		294		1,338		1,632
University fees - card and disbursement fees	—		167		167		—		185		185
Total revenue recognized at point in time	652		9,623		10,275		477		7,722		8,199
Revenue recognized over time:
University fees - subscription revenue	—		968		968		—		907		907
Total revenue recognized over time	—		968		968		—		907		907
Total revenue from contracts with customers	$	652	$	10,591	$	11,243	$	477	$	8,629	$	9,106

	Six Months Ended June 30, 2019						Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	398	$	15,167	$	15,565	$	406	$	15,637	$	16,043
Deposit fees	733		4,824		5,557		580		3,144		3,724
University fees - card and disbursement fees	—		522		522		—		512		512
Total revenue recognized at point in time	1,131		20,513		21,644		986		19,293		20,279
Revenue recognized over time:
University fees - subscription revenue	—		1,947		1,947		—		1,777		1,777
Total revenue recognized over time	—		1,947		1,947		—		1,777		1,777
Total revenue from contracts with customers	$	1,131	$	22,460	$	23,591	$	986	$	21,070	$	22,056

NOTE 13 — LOSS CONTINGENCIES

Halbreiner Matter

On December 16, 2016, Elizabeth Halbreiner and Robert Halbreiner (“Plaintiffs”) filed a Second Amended Complaint captioned Elizabeth Halbreiner and Robert Halbreiner, v. Customers Bank, Robert B.White, Richard A. Ehst, Thomas Jastrem, Timothy D. Romig, Andrew Bowman, Michael Fuoco, Saldutti Law Group f/k/a Saldutti, LLC a/k/a Saldutti Law, LLC, Robert L. Saldutti, LLC, Robert L. Saldutti, Esquire, Brian J. Schaffer, Esquire, Robert Lieber, Jr., Esquire, Jay Sidhu, James Zardecki, Zardecki Associates LLC, No. 01419 in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia, Trial Division. In this Second Amended Complaint, the Plaintiffs generally allege that Customers Bank, and the other named defendants, conspired to misuse the legal

46

system for improper purposes and it also alleges defamation, false light, tortious interference with contractual relations, infliction of emotional distress, negligent infliction of emotional distress and loss of consortium. On January 6, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of the Plaintiff’s claims against Customers Bank and the employees of Customers Bank named as co-defendants. On April 6, 2017, the Court dismissed certain counts and determined to allow certain other counts to proceed. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

Lifestyle Healthcare Group, Inc. Matter

On January 9, 2017, Lifestyle Healthcare Group, Inc., et al (“Plaintiffs”) filed a Complaint captioned Lifestyle Healthcare Group, Inc.; Fred Rappaport; Victoria Rappaport; Lifestyle Management Group, LLC Trading as Lifestyle Real Estate I, LP; Lifestyle Real Estate I GP, LLC; Daniel Muck; Lifestyle Management Group, LLC; Lifestyle Management Group, LLC Trading as Lifestyle I, LP D/B/A Lifestyle Medspa, Plaintiffs v. Customers Bank, Robert White; Saldutti Law, LLC a/k/a Saldutti Law Group; Robert L. Saldutti, Esquire; and Michael Fuoco, Civil Action No. 01206, in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia. In this Complaint, which is related to the Halbreiner Matter described above, the Plaintiffs generally allege wrongful use of civil proceedings and abuse of process in connection with a case filed and later dismissed in federal court, titled, Customers Bank v. Fred Rappaport, et al., U.S.D.C.E.D. Pa., No. 15-6145. On January 30, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and Robert White, named as co-defendants. In response to the Preliminary Objections, Lifestyle filed an Amended Complaint against Customers Bank and Robert White. Customers Bank has filed Preliminary Objections to the Second Amended Complaint seeking dismissal of Plaintiff's claim against Customers Bank and Robert White, named as co-defendants. The Court has dismissed certain counts and determined to allow certain other counts to proceed. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

United States Department of Education Matter

In third quarter 2018, Customers received a FPRD letter dated September 5, 2018 from the DOE regarding a focused program review of Higher One's/Customers Bank's administration, as a third party servicer, of the programs authorized pursuant to Title IV of the Higher Education Act of 1965. The DOE program review covered the award years beginning in 2013 through the FPRD issuance date, including the time period when Higher One was acting as the third party servicer prior to Customers' acquisition of the Disbursement business on June 15, 2016. The FPRD determined that, with respect to students enrolled at specified partner institutions, Higher One/Customers did not provide convenient fee-free access to ATMs or bank branch offices in such locations as required by the DOE’s cash management regulations. Those regulations, which were in effect during the period covered by the program review and were revised during that period, seek, among other purposes, to ensure that students can make fee-free cash withdrawals.  The FPRD determined that students incurred prohibited costs in accessing Title IV credit balance funds, and the FPRD classifies those costs as financial liabilities of Customers. The FPRD also requires Customers to take prospective action to increase ATM access for students at certain of its partner institutions. Customers disagrees with the FPRD and has elected to appeal the FPRD, including the asserted financial liabilities of $6.5 million, and a request for review has been submitted to trigger an administrative process before the DOE’s Office of Hearing and Appeals. Customers intends to vigorously defend itself against the financial liabilities established in the FPRD through that administrative appeals process and it further intends to pursue resolution of the FPRD’s prospective action requirements during the appeals resolution process. Customers is currently unable to predict the outcome of the appeal and resolution efforts, and therefore cannot determine the likelihood of loss nor estimate a range of possible loss. Customers does not believe that this matter will have a material effect on the consolidated financial statements.

Bureau of the Fiscal Service Notice of Direct Debit (U.S. Treasury Check Reclamation)

On June 21, 2019, Customers received a Notice of Direct Debit (U.S. Treasury Check Reclamation) from the Bureau of the Fiscal Service (“Reclamation Notice”).  The Reclamation Notice represents a demand to Customers for the return of funds on a U.S. Treasury check for approximately $5.4 million.  Customers filed a written protest pursuant to Code of Federal Regulations, Title 31, Chapter II, Part 240, which resulted in a suspension of the direct debit by the Bureau of the Fiscal Service.  Customers is currently unable to predict the outcome of the written protest, and therefore cannot determine the likelihood of loss nor estimate a range of loss. Customers intends to vigorously defend itself against the Reclamation Notice.   Customers does not believe that this matter will have a material effect on the consolidated financial statements.

47

ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Cautionary Note Regarding Forward-Looking Statements

This report and all attachments hereto, as well as other written or oral communications made from time to time by us, may contain forward-looking information within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to future events or future predictions, including events or predictions relating to future financial performance, and are generally identifiable by the use of forward-looking terminology such as “believe,” “expect,” “may,” “will,” “should,” “plan,” “intend,” or “anticipate” or the negative thereof or comparable terminology. Forward-looking statements reflect numerous assumptions, estimates and forecasts as to future events. No assurance can be given that the assumptions, estimates and forecasts underlying such forward-looking statements will accurately reflect future conditions, or that any guidance, goals, targets or projected results will be realized. The assumptions, estimates and forecasts underlying such forward-looking statements involve judgments with respect to, among other things, future economic, competitive, regulatory and financial market conditions and future business decisions, which may not be realized and which are inherently subject to significant business, economic, competitive and regulatory uncertainties and known and unknown risks, including the risks described under “Risk Factors” in Customers Bancorp, Inc.'s Annual Report on Form 10-K for the fiscal year ended December 31, 2018 (the “2018 Form 10-K”), as such factors may be updated from time to time in our filings with the SEC, including our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K.  Our actual results may differ materially from those reflected in the forward-looking statements. You are cautioned not to place undue reliance on any forward-looking statements we make, which speak only as of the date they are made. We do not undertake any obligation to release publicly or otherwise provide any revisions to any forward-looking statements we may make, including any forward-looking financial information, to reflect events or circumstances occurring after the date hereof or to reflect the occurrence of unanticipated events, except as may be required under applicable law.

Management’s discussion and analysis represents an overview of the financial condition and results of operations, and highlights the significant changes in the financial condition and results of operations, as presented in the accompanying consolidated financial statements for Customers Bancorp, Inc. (the "Bancorp" or "Customers Bancorp"), a financial holding company, and its wholly owned subsidiaries, including Customers Bank (the "Bank"), collectively referred to as "Customers" herein.  This information is intended to facilitate your understanding and assessment of significant changes and trends related to Customers' financial condition and results of operations as of and for the three and six months ended June 30, 2019.  All quarterly information in this Management’s Discussion and Analysis is unaudited. You should read this section in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in Customers' 2018 Form 10-K.

Critical Accounting Policies

Customers has adopted various accounting policies that govern the application of accounting principles generally accepted in the United States of America and that are consistent with general practices within the banking industry in the preparation of its financial statements. Customers' significant accounting policies are described in “NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION” in Customers' audited financial statements included in its 2018 Form 10-K and updated in this Form 10-Q for the quarterly period ended June 30, 2019 in “NOTE 2 - SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION."

Certain accounting policies involve significant judgments and assumptions by Customers that have a material impact on the carrying value of certain assets and liabilities. Customers considers these accounting policies to be critical accounting policies. The judgment and assumptions used are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Because of the nature of the judgments and assumptions management makes, actual results could differ from these judgments and estimates, which could have a material impact on the carrying values of Customers' assets and liabilities and its results of operations.

Overview

Customers' strategic priorities include creating shareholder value through improved profitability, targeting a return on average assets of approximately 1.25% and a double-digit return on tangible common equity within the next 2 - 3 years. Customers is also targeting NIM expansion to 2.80% by fourth quarter 2019, with a full-year 2019 NIM above 2.70%, through an expected shift in asset and funding mix. Total assets at year-end 2019 are expected to be under $10 billion, while the average balance of interest-earning assets for 2019 are expected to be comparable to 2018 average interest-earning assets, and the BankMobile segment is expected to become profitable by the fourth quarter 2019. Customers intends to continue to de-emphasize its lower-yielding multi-family loan portfolio, and invest in higher-yielding commercial and industrial and other consumer loan portfolios with the multi-family loan portfolio run-off. Similarly, Customers plans to replace higher-rate non-core deposits and borrowings with less expensive core deposits.

In late November 2018, BankMobile's first White Label banking partnership went live in beta test phase, offering BankMobile's best in class banking products to the partner's broad customer base. On April 18, 2019, the partner made a public announcement regarding the

48

partnership and began the first phase of national digital marketing efforts. At June 30, 2019, the partnership had generated $46.5 million in total deposits.

Second Quarter Events of Note

Customers reported net income available to common shareholders of $5.7 million, or $0.18 per diluted share, for the three months ended June 30, 2019. The second quarter 2019 financial results included certain notable charges, including a $7.5 million loss realized upon the acquisition of certain interest-only GNMA securities that served as the primary collateral for a mortgage warehouse customer that unexpectedly ceased operations in second quarter 2019 ($0.18 per diluted share), accrued severance expense of $0.5 million resulting from Customers continued analysis of staffing and de-emphasis of less profitable lines of business ($0.01 per diluted share), and other securities losses of $0.3 million ($0.01 per diluted share). NIM expanded 5 basis points from first quarter 2019 to 2.64% in second quarter 2019, which marks Customers' third consecutive quarter of NIM expansion from the trough of 2.47% reported in third quarter 2018.

Total assets were $11.2 billion at June 30, 2019, an increase of $1.3 billion from December 31, 2018. The increase in total assets was primarily driven by a $1.2 billion increase in total loans and leases. Mortgage warehouse loans, at fair value, increased $596.1 million, or 42.4%, commercial and industrial loans (including owner occupied commercial real estate) increased $233.3 million, or 12.0%, commercial real estate non-owner occupied loans increased $51.5 million, or 4.6%, residential real estate loans increased $82.3 million, or 14.5%, and other consumer loans increased $478.8 million, or 647%. As planned, multi-family loans decreased $267.8 million, or 8.2%. Total asset growth reflected a stronger than expected seasonal increase in mortgage warehouse loans in second quarter 2019 primarily resulting from increased refinancing activity. Customers plans to reduce total assets to below $10 billion at year-end 2019 by reducing its multi-family loan portfolio by $1 billion or more in the second half of 2019 and through normal seasonality of the mortgage warehouse business, which tends to decline in the winter months.

Asset quality remains strong with NPLs of $14.8 million, or 0.15% of total loans and leases, and total non-performing assets (NPLs and OREO) only 0.14% of total assets at June 30, 2019, reflecting Customers' lending practices and continued focus on credit risk management. Customers' level of NPLs to total loans and leases at June 30, 2019 remained well below industry average NPLs to total loans and leases of 1.13% and Customers' peer group NPLs to total loans and leases of 0.74% (peer data is the most recent period available from S&P Global Market Intelligence). Customers' capital ratios at the holding company and its bank subsidiary continue to exceed the “well-capitalized” threshold established by regulation at the Bank and exceed the applicable Basel III regulatory threshold ratios for the Bancorp and the Bank at June 30, 2019.

Results of Operations

The following table sets forth the condensed statements of income for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30,					QTD					Six Months Ended June 30,				YTD
(dollars in thousands)	2019		2018			Change			% Change		2019		2018		Change			% Change
Net interest income	$	64,679	$	67,322		$	(2,643	)	(3.9	)%	$	123,983	$	132,353	$	(8,370	)	(6.3	)%
Provision for loan and lease losses	5,346		(784		)	6,130			NM		10,113		1,333		8,780			658.7	%
Total non-interest income	12,036		16,127			(4,091		)	(25.4	)%	31,754		37,037		(5,283		)	(14.3	)%
Total non-interest expense	59,582		53,750			5,832			10.9	%	113,566		106,031		7,535			7.1	%
Income before income income tax expense	11,787		30,483			(18,696		)	(61.3	)%	32,058		62,026		(29,968		)	(48.3	)%
Income tax expense	2,491		6,820			(4,329		)	(63.5	)%	7,323		14,222		(6,899		)	(48.5	)%
Net income	9,296		23,663			(14,367		)	(60.7	)%	24,735		47,804		(23,069		)	(48.3	)%
Preferred stock dividends	3,615		3,615			—			—	%	7,229		7,229		—			—	%
Net income available to common shareholders	$	5,681	$	20,048		$	(14,367	)	(71.7	)%	$	17,506	$	40,575	$	(23,069	)	(56.9	)%

Customers reported net income available to common shareholders of $5.7 million and $17.5 million for the three and six months ended June 30, 2019, respectively, compared to $20.0 million and $40.6 million for the three and six months ended June 30, 2018, respectively. Factors contributing to the change in net income available to common shareholders for the three and six months ended June 30, 2019 compared to the three and six months ended June 30, 2018 were as follows:

49

Net interest income

Net interest income decreased $2.6 million for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 as average interest-earning assets decreased by $0.5 billion. NIM expanded by two basis points to 2.64% for the three months ended June 30, 2019 from 2.62% for the three months ended June 30, 2018 as the shift in the mix of interest-earning assets drove a 38 basis point increase in the yield on interest-earnings assets for the three months ended June 30, 2019, offset in part by higher funding costs as the cost of interest-bearing liabilities increased by 51 basis points for the three months ended June 30, 2019. Compared to the three months ended June 30, 2018, total loan yields increased 27 basis points to 4.62%, and total investment securities yields increased 55 basis points to 3.77% mostly due to the sale of $495 million of lower-yielding securities during the three months ended September 30, 2018. Given the Federal Reserve interest rate hikes in 2018 and the associated increases in market interest rates, the cost of interest-bearing deposits increased 58 basis points to 2.23% and borrowing costs increased 73 basis points to 3.09% for the three months ended June 30, 2019. Customers' total costs of deposits (including interest-bearing and non-interest-bearing) were 1.85% and 1.39% for the three months ended June 30, 2019 and 2018, respectively, an increase of 46 basis points.

Net interest income decreased $8.4 million for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 as average interest-earning assets decreased by $0.5 billion. NIM narrowed by two basis points to 2.62% for the six months ended June 30, 2019 from 2.64% for the six months ended June 30, 2018. The NIM compression largely resulted from a 60 basis point increase in the cost of interest-bearing liabilities for the six months ended June 30, 2019, partially offset by a 41 basis point increase in the yield on interest-earning assets for the six months ended June 30, 2019. The 456 basis point increase in the yield on other consumer loans principally reflects the purchase of other consumer loans totaling $447.0 million during the six months ended June 30, 2019. The yield on commercial and industrial loans and leases increased 61 basis points for the six months ended June 30, 2019 given higher market interest rates. Given the Federal Reserve interest rate hikes in 2018 and the associated increases in market interest rates, the cost of interest-bearing deposits increased 67 basis points to 2.19% and borrowing costs increased 73 basis points to 3.04% for the six months ended June 30, 2019. Customers' total costs of deposits (including interest-bearing and non-interest-bearing) were 1.80% and 1.26% for the six months ended June 30, 2019 and 2018, respectively, an increase of 54 basis points.

Provision for loan and lease losses

The $6.1 million increase in the provision for loan and lease losses for the three months ended June 30, 2019 compared to the three months ended June 30, 2018, reflects Customers' initiative to increase other consumer and commercial and industrial loans and leases. The provision for loan and lease losses for the three months ended June 30, 2019 included $8.0 million for loan growth in the other consumer and commercial and industrial loan and lease portfolios, net of the multi-family loan run-off, and $0.1 million for impaired loan provisions, offset in part by a release of reserve of $2.9 million resulting from refinement in assumptions within the allowance for loan losses due to lower than expected credit losses than previously estimated, primarily in the residential mortgage loan portfolio. The provision for loan and lease losses for the three months ended June 30, 2018 included a release of $0.8 million resulting from continued strong asset quality and lower incurred losses than previously estimated and a release of $0.3 million for impaired loans, offset in part by provisions of $0.3 million for loan and lease portfolio growth. Net charge-offs for the three months ended June 30, 2019 were $0.6 million, or 3 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $0.4 million, or 2 basis points on an annualized basis for the three months ended June 30, 2018.

The $8.8 million increase in the provision for loan and lease losses for the six months ended June 30, 2019 compared to six months ended June 30, 2018, reflects Customers' initiatives to increase other consumer and commercial and industrial loans and leases. The provision for loan and lease losses for the six months ended June 30, 2019 included $12.2 million for growth in the other consumer and commercial and industrial loan and lease portfolios, net of the multi-family run-off, and $0.7 million for impaired loan provisions, offset in part by a release of reserve of $2.9 million resulting from refinement in assumptions within the allowance for loan losses due to lower than expected credit losses than previously estimated, primarily in the residential mortgage loan portfolio. The provision for loan and lease losses for the six months ended June 30, 2018 included provisions of $1.2 million for loan and lease portfolio growth and $1.1 million for impaired loan provisions, offset in part by a $0.9 million release resulting from improved asset quality and lower incurred losses than previously estimated. Net charge-offs for the six months ended June 30, 2019 were $1.7 million, or 4 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $1.1 million, or 2 basis points on an annualized basis for the six months ended June 30, 2018.

Non-interest income

The $4.1 million decrease in non-interest income for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from a $7.5 million loss upon acquisition of interest-only GNMA securities and decreases of $0.9 million in gains on sales of SBA loans, and $0.3 million in mortgage warehouse transactional fees. These decreases were offset in part by increases of $1.7 million in deposit fees, $1.6 million in commercial lease income, $0.9 million in other non-interest income, and $0.4 million in interchange and card revenue for the three months ended June 30, 2019 compared to the three months ended June 30, 2018.

50

The $5.3 million decrease in non-interest income for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from a $7.5 million loss upon acquisition of interest-only GNMA securities and decreases of $2.3 million in gains on sales of SBA loans, $0.9 million in mortgage warehouse transaction fees, and $0.5 million in interchange and card revenue. These decreases were offset in part by increases of $3.2 million in commercial lease income and $1.8 million in deposit fees for the six months ended June 30, 2019 compared to the six months ended June 30, 2018.

Non-interest expense

The $5.8 million increase in non-interest expense for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from increases of $1.9 million in professional services, $1.3 million in commercial lease depreciation, $1.2 million in provision for operating losses, $1.1 million in technology, communication, and bank operations, $1.1 million in other non-interest expense, and $1.0 million in advertising and promotion expenses. These increases were offset in part by decreases of $0.9 million in merger-related expenses and $0.8 million in salaries and employee benefits for the three months ended June 30, 2019 compared to the three months ended June 30, 2018.

The $7.5 million increase in non-interest expense for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from increases of $3.1 million in technology, communication, and bank operations, $2.4 million in commercial lease depreciation, $1.5 million in advertising and promotion expenses, $1.5 million in provision for operating losses, and $0.5 million in professional services. These increases were offset in part by decreases of $1.0 million in merger-related expenses and $0.3 million in loan workout expenses for the six months ended June 30, 2019 compared to the six months ended June 30, 2018.

Income tax expense

Customers' effective tax rate was 21.1% for the three months ended June 30, 2019 compared to 22.4% for the three months ended June 30, 2018. The decrease in the effective tax rate primarily resulted from a favorable return to provision adjustment recorded during the three months ended June 30, 2019.

Customers' effective tax rate was 22.8% for the six months ended June 30, 2019 compared to 22.9% for the six months ended June 30, 2018.

Preferred stock dividends

Preferred stock dividends were $3.6 million and $7.2 million for the three and six months ended June 30, 2019 and 2018, respectively. There were no changes to the amount of preferred stock outstanding or the dividends paid during the three and six months ended June 30, 2019 and 2018.

NET INTEREST INCOME

Net interest income (the difference between the interest earned on loans and leases, investments and interest-earning deposits with banks, and interest paid on deposits, borrowed funds and subordinated debt) is the primary source of Customers' earnings. The following tables summarize Customers' net interest income, related interest spread, net interest margin and the dollar amount of changes in interest income and interest expense for the major categories of interest-earning assets and interest-bearing liabilities for the three and six months ended June 30, 2019 and 2018. Information is provided for each category of interest-earning assets and interest-bearing liabilities with respect to (i) changes attributable to volume (i.e., changes in average balances multiplied by the prior-period average rate) and (ii) changes attributable to rate (i.e., changes in average rate multiplied by prior-period average balances). For purposes of this table, changes attributable to both rate and volume which cannot be segregated have been allocated proportionately to the change due to volume and the change due to rate.

51

	Three Months Ended June 30,												Three Months Ended June 30,
	2019						2018						2019 vs. 2018
(amounts in thousands)	Average balance		Interest income or expense		Average yield or cost		Average balance		Interest income or expense		Average yield or cost		Due to rate			Due to volume			Total
Assets
Interest-earning deposits	$	78,666	$	590	3.01	%	$	188,880	$	839	1.78	%	$	395		$	(644	)	$	(249	)
Investment securities (1)	687,048		6,481		3.77	%	1,213,989		9,765		3.22	%	1,462			(4,746		)	(3,284		)
Loans and leases:
Commercial loans to mortgage companies	1,658,070		19,678		4.76	%	1,760,519		21,626		4.93	%	(725		)	(1,223		)	(1,948		)
Multi-family loans	3,097,537		29,630		3.84	%	3,561,679		34,646		3.90	%	(530		)	(4,486		)	(5,016		)
Commercial and industrial loans and leases (2)	2,041,315		26,411		5.19	%	1,713,150		20,303		4.75	%	1,991			4,117			6,108
Non-owner occupied commercial real estate loans	1,181,455		13,329		4.53	%	1,269,373		13,750		4.34	%	574			(995		)	(421		)
Residential mortgages	723,160		7,724		4.28	%	477,932		4,867		4.08	%	249			2,608			2,857
Other consumer loans	289,511		6,795		9.41	%	4,166		48		4.62	%	101			6,646			6,747
Total loans and leases (3)	8,991,048		103,567		4.62	%	8,786,819		95,240		4.35	%	6,058			2,269			8,327
Other interest-earning assets	94,388		1,312		5.58	%	139,842		1,795		5.15	%	140			(623		)	(483		)
Total interest-earning assets	9,851,150		111,950		4.56	%	10,329,530		107,639		4.18	%	9,462			(5,151		)	4,311
Non-interest-earning assets	520,692						391,660
Total assets	$	10,371,842					$	10,721,190
Liabilities
Interest checking accounts	$	836,154	4,078		1.96	%	$	554,441	2,183		1.58	%	609			1,286			1,895
Money market deposit accounts	3,168,957		17,842		2.26	%	3,310,979		13,444		1.63	%	4,998			(600		)	4,398
Other savings accounts	484,303		2,608		2.16	%	36,784		25		0.27	%	943			1,640			2,583
Certificates of deposit	1,972,792		11,452		2.33	%	1,960,007		8,530		1.75	%	2,866			56			2,922
Total interest-bearing deposits (4)	6,462,206		35,980		2.23	%	5,862,211		24,182		1.65	%	9,137			2,661			11,798
Borrowings	1,462,362		11,291		3.09	%	2,736,644		16,135		2.36	%	4,052			(8,896		)	(4,844		)
Total interest-bearing liabilities	7,924,568		47,271		2.39	%	8,598,855		40,317		1.88	%	10,298			(3,344		)	6,954
Non-interest-bearing deposits (4)	1,345,494						1,109,527
Total deposits and borrowings	9,270,062				2.04	%	9,708,382				1.67	%
Other non-interest-bearing liabilities	115,717						84,788
Total liabilities	9,385,779						9,793,170
Shareholders' equity	986,063						928,020
Total liabilities and shareholders' equity	$	10,371,842					$	10,721,190
Net interest income			64,679						67,322				$	(836	)	$	(1,807	)	$	(2,643	)
Tax-equivalent adjustment (5)			183						171
Net interest earnings			$	64,862					$	67,493
Interest spread					2.51	%					2.51	%
Net interest margin					2.63	%					2.61	%
Net interest margin tax equivalent (5)					2.64	%					2.62	%

(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2) Includes owner occupied commercial real estate loans.

(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4) Total costs of deposits (including interest bearing and non-interest-bearing) were 1.85% and 1.39% for the three months ended June 30, 2019 and 2018, respectively.

(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for both the three months ended June 30, 2019 and 2018, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

Net interest income for the three months ended June 30, 2019 was $64.7 million, a decrease of $2.6 million, or 3.9%, from net interest income of $67.3 million for the three months ended June 30, 2018. This decrease primarily resulted from a $0.5 billion reduction in average interest-earning assets, offset in part by two basis points of NIM expansion. Compared to the three months ended June 30, 2018, total loan yields increased 27 basis points to 4.62%. Total investment securities yields increased 55 basis points to 3.77% mostly due to the sale of $495 million of lower-yielding securities in third quarter 2018. Given the Federal Reserve interest rate hikes in 2018

52

and the associated increases in market interest rates, the cost of total deposits and borrowings increased 37 basis points to 2.04% for the three months ended June 30, 2019, up from 1.67% for the same period in the prior year.

	Six Months Ended June 30,												Six Months Ended June 30,
	2019						2018						2019 vs. 2018
(amounts in thousands)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)		Average Balance		Interest Income or Expense		Average Yield or Cost		Due to rate			Due to volume			Total
Assets
Interest-earning deposits	$	81,947	$	1,120	2.76	%	$	186,470	$	1,533	1.66	%	709			(1,122		)	(413		)
Investment securities (1)	689,422		12,722		3.69	%	1,150,064		18,437		3.21	%	2,433			(8,148		)	(5,715		)
Loans and leases:
Commercial loans to mortgage companies	1,462,362		35,430		4.89	%	1,676,601		40,021		4.81	%	648			(5,239		)	(4,591		)
Multi-family loans	3,175,233		60,006		3.81	%	3,599,593		67,958		3.81	%	—			(7,952		)	(7,952		)
Commercial and industrial loans and leases (2)	1,981,559		50,744		5.16	%	1,683,566		37,990		4.55	%	5,497			7,257			12,754
Non-owner occupied commercial real estate loans	1,175,428		26,225		4.50	%	1,275,404		26,950		4.26	%	1,463			(2,188		)	(725		)
Residential mortgages	709,529		14,859		4.22	%	402,638		8,160		4.09	%	268			6,431			6,699
Other consumer loans	203,381		9,419		9.34	%	3,881		92		4.78	%	170			9,157			9,327
Total loans and leases (3)	8,707,492		196,683		4.55	%	8,641,683		181,171		4.23	%	14,093			1,419			15,512
Other interest-earning assets	87,503		2,500		5.76	%	128,396		3,463		5.44	%	194			(1,157		)	(963		)
Total interest-earning assets	9,566,364		213,025		4.49	%	10,106,613		204,604		4.08	%	19,767			(11,346		)	8,421
Non-interest-earning assets	501,013						393,066
Total assets	$	10,067,377					$	10,499,679
Liabilities
Interest checking accounts	$	825,672	7,893		1.93	%	$	526,995	3,615		1.38	%	1,766			2,512			4,278
Money market deposit accounts	3,156,988		35,179		2.25	%	3,356,717		24,914		1.50	%	11,829			(1,564		)	10,265
Other savings accounts	432,893		4,508		2.10	%	37,138		50		0.27	%	1,733			2,725			4,458
Certificates of deposit	1,763,634		19,624		2.24	%	1,916,421		15,396		1.62	%	5,531			(1,303		)	4,228
Total interest-bearing deposits (4)	6,179,187		67,204		2.19	%	5,837,271		43,975		1.52	%	20,504			2,725			23,229
Borrowings	1,447,606		21,838		3.04	%	2,461,085		28,276		2.31	%	7,286			(13,724		)	(6,438		)
Total interest-bearing liabilities	7,626,793		89,042		2.35	%	8,298,356		72,251		1.75	%	23,014			(6,223		)	16,791
Non-interest-bearing deposits (4)	1,353,112						1,193,769
Total deposits and borrowings	8,979,905				2.00	%	9,492,125				1.53	%
Other non-interest-bearing liabilities	110,090						80,074
Total liabilities	9,089,995						9,572,199
Shareholders' equity	977,382						927,480
Total liabilities and shareholders' equity	$	10,067,377					$	10,499,679
Net interest income			123,983						132,353				$	(3,247	)	$	(5,123	)	$	(8,370	)
Tax-equivalent adjustment (5)			364						342
Net interest earnings			$	124,347					$	132,695
Interest spread					2.49	%					2.55	%
Net interest margin					2.61	%					2.64	%
Net interest margin tax equivalent (5)					2.62	%					2.64	%

(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2) Includes owner occupied commercial real estate loans.

(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4) Total costs of deposits (including interest bearing and non-interest-bearing) were 1.80% and 1.26% for the six months ended June 30, 2019 and 2018, respectively.

(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for both the six months ended June 30, 2019 and 2018, presented to approximate interest income as a taxable asset. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.

53

Net interest income for the six months ended June 30, 2019 was $124.0 million, a decrease of $8.4 million, or 6.3%, from net interest income of $132.4 million for the six months ended June 30, 2018. This decrease primarily resulted from a $0.5 billion reduction in average interest-earning assets and NIM narrowing by two basis points to 2.62% for the six months ended June 30, 2019 compared to 2.64% for the six months ended June 30, 2018. The NIM compression largely resulted from a 60 basis point increase in the cost of interest-bearing liabilities, partially offset by a 41 basis point increase in the yield of interest-earning assets. Given Federal Reserve interest rate hikes in 2018 and the associated increase in market interest rates, the cost of interest-bearing deposits increased 67 basis points to 2.19% and borrowings costs increased 73 basis points to 3.04%. The 456 basis point increase in the yield on other consumer loans principally reflects the purchase of other consumer loans totaling $447.0 million in the first half of 2019. The yield on commercial and industrial loans and leases increased 61 basis points given higher market interest rates.

Total loans increased $607.8 million, or 6.7%, to $9.7 billion at June 30, 2019 compared to the year-ago period. Commercial and industrial loans increased $376.6 million, or 21.5%, to $2.1 billion, commercial loans to mortgage companies increased $67.0 million, or 3.4%, to $2.1 billion; residential mortgages increased $160.3 million, or 32.4%, to $654.6 million; other consumer loans increased $549.0 million to $552.8 million; and commercial real estate non-owner-occupied loans increased $20.6 million, or 1.8%, to $1.2 billion. These increases were offset in part by the planned decrease in multi-family loans of $525.2 million, or 14.8%, to $3.0 billion.

Total deposits increased $889.8 million, or 12.2%, to $8.2 billion at June 30, 2019 compared to the year-ago period. Total demand deposits increased $591.8 million, or 34.5%, to $2.3 billion, certificates of deposit accounts increased $365.9 million, or 17.7%, to $2.4 billion, savings deposits increased $491.1 million to $529.5 million, and money market deposits decreased $559.0 million, or 16.1%, to $2.9 billion at June 30, 2019 compared to the year-ago period. In July 2018, Customers launched a new digital, on-line savings banking product with a goal of gathering retail deposits. As of June 30, 2019, this new product generated $479.2 million in retail deposits.

PROVISION FOR LOAN AND LEASE LOSSES

The provision for loan and lease losses increased $6.1 million to $5.3 million for the three months ended June 30, 2019, compared to a benefit of $0.8 million for the same period in 2018, reflecting Customers' initiatives to increase other consumer and commercial and industrial loans and leases. The provision for loan and lease losses for the three months ended June 30, 2019 included $8.0 million for loan growth in the other consumer and commercial and industrial loan and lease portfolios, net of the multi-family loan run-off, and $0.1 million for impaired loan provisions, offset in part by a release of reserve of $2.9 million resulting from refinement in assumptions within the allowance for loan losses due to lower than expected credit losses than previously estimated, primarily in the residential mortgage loan portfolio. The provision for loan and lease losses for the three months ended June 30, 2018 included a release of $0.8 million resulting from continued strong asset quality and lower incurred losses than previously estimated and a release of $0.3 million for impaired loans, offset in part by provisions of $0.3 million for loan and lease portfolio growth. Net charge-offs for the three months ended June 30, 2019 were $0.6 million, or 3 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $0.4 million, or 2 basis points on an annualized basis for the three months ended June 30, 2018.

The provision for loan and lease losses increased $8.8 million to $10.1 million for the six months ended June 30, 2019, compared to $1.3 million for the same period in 2018, reflecting Customers' initiatives to increase other consumer and commercial and industrial loans and leases. The provision for loan and lease losses for the six months ended June 30, 2019 included $12.2 million for growth in the other consumer and commercial and industrial loan and lease portfolios, net of the multi-family run-off, and $0.7 million for impaired loan provisions, offset in part by a release of reserve of $2.9 million resulting from refinement in assumptions within the allowance for loan losses due to lower than expected credit losses than previously estimated, primarily in the residential mortgage loan portfolio. The provision for loan and lease losses for the six months ended June 30, 2018 included provisions of $1.2 million for loan and lease portfolio growth and $1.1 million for impaired loan provisions, offset in part by a $0.9 million release resulting from improved asset quality and lower incurred losses than previously estimated. Net charge-offs for the six months ended June 30, 2019 were $1.7 million, or 4 basis points of average loans and leases on an annualized basis, compared to net charge-offs of $1.1 million, or 2 basis points on an annualized basis for the six months ended June 30, 2018.

For more information about the provision and ALLL and our loss experience, see “Credit Risk” and “Asset Quality” herein.

54

NON-INTEREST INCOME

The table below presents the components of non-interest income for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,					QTD					Six Months Ended June 30,					YTD
(dollars in thousands)	2019			2018		Change			% Change		2019			2018		Change			% Change
Interchange and card revenue	$	6,760		$	6,382	$	378		5.9	%	$	15,565		$	16,043	$	(478	)	(3.0	)%
Deposit fees	3,348			1,632		1,716			105.1	%	5,557			3,724		1,833			49.2	%
Commercial lease income	2,730			1,091		1,639			150.2	%	5,131			1,953		3,178			162.7	%
Bank-owned life insurance	1,836			1,869		(33		)	(1.8	)%	3,653			3,900		(247		)	(6.3	)%
Mortgage warehouse transactional fees	1,681			1,967		(286		)	(14.5	)%	2,995			3,854		(859		)	(22.3	)%
Gain on sale of SBA and other loans	—			947		(947		)	(100.0	)%	—			2,308		(2,308		)	(100.0	)%
Mortgage banking income	250			205		45			22.0	%	417			325		92			28.3	%
Loss upon acquisition of interest-only GNMA securities	(7,476		)	—		(7,476		)	NM		(7,476		)	—		(7,476		)	NM
Other	2,907			2,034		873			42.9	%	5,912			4,930		982			19.9	%
Total non-interest income	$	12,036		$	16,127	$	(4,091	)	(25.4	)%	$	31,754		$	37,037	$	(5,283	)	(14.3	)%

Interchange and card revenue

The $0.4 million increase in interchange and card revenue for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from higher negotiated fee sharing rates with the debit card processor.

The $0.5 million decrease in interchange and card revenue for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from lower activity volumes at the BankMobile segment.

Deposit fees

The $1.7 million increase in deposit fees for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from an increase in service charges on certain deposit accounts relating to a change in the fee structure at BankMobile.

The $1.8 million increase in deposit fees for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from an increase in service charges on certain deposit accounts relating to a change in the fee structure at BankMobile.

Commercial lease income

Commercial lease income represents income earned on commercial operating leases originated by Customers' Equipment Finance Group in which Customers is the lessor. The $1.6 million increase in commercial lease income for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from the continued growth of Customers' equipment finance business.

The $3.2 million increase in commercial lease income for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from the continued growth of Customers' equipment finance business.

Mortgage warehouse transactional fees

The $0.3 million decrease in mortgage warehouse transactional fees for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from an 11% decrease in the number of loans funded during the three months ended June 30, 2019 compared to the three months ended June 30, 2018, as higher interest rates reduced the volume of mortgage loan originations and refinancings.

The $0.9 million decrease in mortgage warehouse transactional fees for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from a 20% decrease in the number of loans funded during the six months ended June 30, 2019 compared to the six months ended June 30, 2018, as higher interest rates reduced the volume of mortgage loan originations and refinancings.

55

Gain on sale of SBA and other loans

The $0.9 million decrease in gains on sales of SBA and other loans for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 reflects a strategic shift to retain SBA loans on our balance sheet.

The $2.3 million decrease in gains on sales of SBA and other loans for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 reflects a strategic shift to retain SBA loans on our balance sheet.

Loss on acquisition of interest-only GNMA securities

The $7.5 million loss realized upon the acquisition of certain interest-only GNMA securities during the three months ended June 30, 2019 resulted from a mortgage warehouse customer that unexpectedly ceased operations in second quarter 2019. Customers took possession of the interest-only GNMA securities that served as the primary collateral for loans made to this mortgage warehouse customer. The shortfall in the fair value of the interest-only GNMA securities upon acquisition resulted in a write-down of $7.5 million in second quarter 2019. Customers views this as an isolated event that is not indicative of the overall credit quality of the mortgage warehouse portfolio. There are no other loans in the mortgage warehouse portfolio secured by interest-only securities.

Other non-interest income

The $0.9 million increase in other non-interest income for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from increases in loan fees of $0.2 million and market-driven increases in interest rate swap and derivative-related income of $0.5 million.

The $1.0 million increase in other non-interest income for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from increases in loan fees of $0.5 million along with various increases in miscellaneous other non-interest income amounts.

NON-INTEREST EXPENSE

The table below presents the components of non-interest expense for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,					QTD					Six Months Ended June 30,				YTD
(dollars in thousands)	2019			2018		Change			% Change		2019		2018		Change			% Change
Salaries and employee benefits	$	26,920		$	27,748	$	(828	)	(3.0	)%	$	52,743	$	52,673	$	70		0.1	%
Technology, communication, and bank operations	12,402			11,322		1,080			9.5	%	24,355		21,266		3,089			14.5	%
Professional services	5,718			3,811		1,907			50.0	%	10,291		9,820		471			4.8	%
Occupancy	3,064			3,141		(77		)	(2.5	)%	5,967		5,975		(8		)	(0.1	)%
Commercial lease depreciation	2,252			920		1,332			144.8	%	4,174		1,735		2,439			140.6	%
FDIC assessments, non-income taxes, and regulatory fees	2,157			2,135		22			1.0	%	4,145		4,335		(190		)	(4.4	)%
Provision for operating losses	2,446			1,233		1,213			98.4	%	4,225		2,759		1,466			53.1	%
Advertising and promotion	1,360			319		1,041			326.3	%	2,169		709		1,460			205.9	%
Merger and acquisition related expenses	—			869		(869		)	(100.0	)%	—		975		(975		)	(100.0	)%
Loan workout	643			648		(5		)	(0.8	)%	963		1,307		(344		)	(26.3	)%
Other real estate owned expenses (income)	(14		)	58		(72		)	(124.1	)%	43		98		(55		)	(56.1	)%
Other	2,634			1,546		1,088			70.4	%	4,491		4,379		112			2.6	%
Total non-interest expense	$	59,582		$	53,750	$	5,832		10.9	%	$	113,566	$	106,031	$	7,535		7.1	%

Salaries and employee benefits

The $0.8 million decrease in salaries and employee benefits for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from a reduction in incentive accruals given lower-than-expected overall performance, partially

56

offset by an increase in average full-time equivalent team members, annual merit increases, and severance payments related to a reduction of headcount, primarily in less profitable business lines.

The $0.1 million increase in salaries and employee benefits for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from an increase in average full-time equivalent team members, annual merit increases, and severance payments related to a reduction of headcount, primarily in less profitable business lines, partially offset by decreases in incentive accruals given lower-than-expected overall performance.

Technology, communication, and bank operations

The $1.1 million increase in technology, communication, and bank operations expense for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from continued investment to improve and maintain Customers' digital information technology infrastructure and support expanded products and services offered through its White Label partnership.

The $3.1 million increase in technology, communication, and bank operations expense for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from continued investment to improve and maintain Customers' digital information technology infrastructure and support expanded products and services offered through its White Label partnership.

Professional services

The $1.9 million increase in professional services for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from consulting services associated with supporting our White Label partnership and other miscellaneous initiatives.

The $0.5 million increase in professional services for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from consulting services associated with supporting our White Label partnership.

Commercial lease depreciation

The $1.3 million increase in commercial lease depreciation for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from the continued growth of the operating lease arrangements originated by Customers' Equipment Finance Group in which Customers is the lessor.

The $2.4 million increase in commercial lease depreciation for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from the continued growth of the operating lease arrangements originated by Customers' Equipment Finance Group in which Customers is the lessor.

Provision for operating losses

The provision for operating losses primarily consists of losses resulting from fraud or theft-based transactions that have generally been disputed by deposit account holders. The $1.2 million increase in provision for operating losses for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from higher customer volumes from our White Label partnership.

The $1.5 million increase in provision for operating losses for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from higher customer volumes from our White Label partnership.

Advertising and promotion expenses

The $1.0 million increase in advertising and promotion expenses for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from the promotion of Customers' digital banking products and service offerings available through our White Label partnership.

The $1.5 million increase in advertising and promotion for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from the promotion of Customers' digital banking products and service offerings available through our White Label partnership.

Merger and acquisition related expenses

The $0.9 million decrease in merger and acquisition related expenses for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 resulted from the spin-off and merger agreement between Customers and Flagship Community Bank, which was terminated in October 2018.

57

The $1.0 million decrease in merger and acquisition related expenses for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 resulted from the spin-off and merger agreement between Customers and Flagship Community Bank, which was terminated in October 2018.

Other non-interest expense

The $1.1 million increase in other non-interest expense for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from ongoing investment in our White Label partnership, partially offset by management's continued efforts to monitor and control expenses.

The $0.1 million increase in other non-interest expense for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 primarily resulted from ongoing investment in our White Label partnership, partially offset by management's continued efforts to monitor and control expenses.

INCOME TAXES

The table below presents income tax expense and the effective tax rate for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						QTD					Six Months Ended June 30,						YTD
(dollars in thousands)	2019			2018			Change			% Change		2019			2018			Change			% Change
Income before income tax expense	$	11,787		$	30,483		$	(18,696	)	(61.3	)%	$	32,058		$	62,026		$	(29,968	)	(48.3	)%
Income tax expense	$	2,491		$	6,820		$	(4,329	)	(63.5	)%	$	7,323		$	14,222		$	(6,899	)	(48.5	)%
Effective tax rate	21.13		%	22.37		%						22.84		%	22.93		%

The $4.3 million and $6.9 million decrease in income tax expense for the three and six months ended June 30, 2019, when compared to the same periods in the prior year, primarily resulted from lower pre-tax income. The decrease in the effective tax rate for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 primarily resulted from a favorable return to provision adjustment recorded during the three months ended June 30, 2019.

PREFERRED STOCK DIVIDENDS

Preferred stock dividends were $3.6 million and $7.2 million for the three and six months ended June 30, 2019 and 2018, respectively. There were no changes to the amount of preferred stock outstanding or the dividend rates from second quarter 2018 to second quarter 2019 or from the first six months in 2018 to the first six months in 2019.

Financial Condition

General

Customers' total assets were $11.2 billion at June 30, 2019. This represented a $1.3 billion increase from total assets of $9.8 billion at December 31, 2018. The increase in total assets primarily resulted from increases in loans receivable, mortgage warehouse, at fair value of $596.1 million, loans and leases receivable of $576.0 million, investment securities of $43.3 million, and cash and cash equivalents of $33.7 million.

Total liabilities were $10.2 billion at June 30, 2019. This represented a $1.3 billion increase from $8.9 billion at December 31, 2018. The increase in total liabilities primarily resulted from increases in total deposits of $1.0 billion and federal funds purchased of $219.0 million, partially offset in part by a reduction in other borrowings of $24.8 million.

58

The following table presents certain key condensed balance sheet data as of June 30, 2019 and December 31, 2018:

(dollars in thousands)	June 30, 2019			December 31, 2018			Change			% Change
Cash and cash equivalents	$	95,795		$	62,135		$	33,660		54.2	%
Investment securities, at fair value	708,359			665,012			43,347			6.5	%
Loans held for sale	5,697			1,507			4,190			278.0	%
Loans receivable, mortgage warehouse, at fair value	2,001,540			1,405,420			596,120			42.4	%
Loans and leases receivable	7,714,106			7,138,074			576,032			8.1	%
Allowance for loan and lease losses	(48,388		)	(39,972		)	(8,416		)	21.1	%
Total assets	11,182,427			9,833,425			1,349,002			13.7	%
Total deposits	8,185,777			7,142,236			1,043,541			14.6	%
Federal funds purchased	406,000			187,000			219,000			117.1	%
FHLB advances	1,262,100			1,248,070			14,030			1.1	%
Other borrowings	99,055			123,871			(24,816		)	(20.0	)%
Subordinated debt	109,026			108,977			49			—	%
Total liabilities	10,191,022			8,876,609			1,314,413			14.8	%
Total shareholders’ equity	991,405			956,816			34,589			3.6	%
Total liabilities and shareholders’ equity	$	11,182,427		$	9,833,425		$	1,349,002		13.7	%

Cash and Cash Equivalents

Cash and cash equivalents include cash and due from banks and interest-earning deposits. Cash and due from banks consists mainly of vault cash and cash items in the process of collection.  Cash and due from banks were $24.8 million and $17.7 million at June 30, 2019 and December 31, 2018, respectively.  Cash and due from banks balances vary from day to day, primarily due to variations in customers’ deposit activities with the Bank.

Interest-earning deposits consist of cash deposited at other banks, primarily the FRB. Interest-earning deposits were $71.0 million and $44.4 million at June 30, 2019 and December 31, 2018, respectively. The balance of interest-earning deposits varies from day to day, depending on several factors, such as fluctuations in customers' deposits with Customers, payment of checks drawn on customers' accounts and strategic investment decisions made to maximize Customers' net interest income, while effectively managing interest-rate risk and liquidity.

Investment Securities

The investment securities portfolio is an important source of interest income and liquidity. It consists of mortgage-backed securities (guaranteed by an agency of the United States government), corporate securities, interest-only GNMA securities, and marketable equity securities. In addition to generating revenue, the investment portfolio is maintained to manage interest-rate risk, provide liquidity, serve as collateral for other borrowings, and diversify the credit risk of interest-earning assets. The portfolio is structured to optimize net interest income, given changes in the economic environment, liquidity position and balance sheet mix.

At June 30, 2019, investment securities totaled $708.4 million compared to $665.0 million at December 31, 2018. The increase in investment securities primarily resulted from a market-driven recovery in the fair value of agency-guaranteed mortgage-backed securities and corporate securities and from obtaining ownership of certain interest-only GNMA securities with a fair value of $17.2 million on June 28, 2019. These securities served as the primary collateral for loans made to one commercial mortgage warehouse customer. These securities will be reported at fair value with fair value changes recorded directly in earnings based on a fair value option election.

For financial reporting purposes, available-for-sale debt securities are carried at fair value. Unrealized gains and losses on available-for-sale debt securities are included in OCI and reported as a separate component of shareholders’ equity, net of the related tax effect. Changes in the fair value of marketable equity securities and securities reported at fair value based on a fair value option election are recorded in non-interest income in the period in which they occur.

LOANS AND LEASES

Existing lending relationships are primarily with small and middle market businesses and individual consumers primarily in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye Brook, New York (Westchester County);

59

Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; and Chicago, Illinois. The portfolio of loans to mortgage banking businesses is nationwide. The loan portfolio consists primarily of loans to support mortgage banking companies’ funding needs, multi-family/commercial real estate and commercial and industrial loans. Customers continues to focus on small and middle market business loans to grow its commercial lending efforts, particularly its commercial and industrial loan and lease portfolio and its specialty mortgage lending business, and has recently announced plans to increase its other consumer lending activities by approximately $750 million over the prior year. In addition, Customers has been deemphasizing its multi-family business, with plans to run-off approximately $1 billion or more in the second half of 2019, and has significantly limited originations of loans yielding less than 5.25% in order to reduce net interest margin compression.

Commercial Lending

Customers' commercial lending is divided into five groups: Business Banking, Small and Middle Market Business Banking, Multi-Family and Commercial Real Estate Lending, Mortgage Banking Lending, and Equipment Finance. This grouping is designed to allow for greater resource deployment, higher standards of risk management, strong asset quality, lower interest-rate risk and higher productivity levels.

The commercial lending group focuses primarily on companies with annual revenues ranging from $1 million to $100 million, which typically have credit requirements between $0.5 million and $10 million.

As of June 30, 2019, Customers had $8.4 billion in commercial loans outstanding, totaling approximately 86.8% of its total loan and lease portfolio, which includes loans held for sale and loans receivable, mortgage warehouse, at fair value, compared to commercial loans outstanding of $7.8 billion, comprising approximately 91.6% of its total loan and lease portfolio, at December 31, 2018.

The small and middle market business banking platform originates loans, including SBA loans, through the branch network sales force and a team of dedicated relationship managers. The support administration of this platform is centralized, including risk management, product management, marketing, performance tracking and overall strategy. Credit and sales training has been established for Customers' sales force, ensuring that it has small business experts in place providing appropriate financial solutions to the small business owners in its communities. A division approach focuses on industries that offer high asset quality and are deposit rich to drive profitability.

Customers' lending to mortgage banking business primarily provides financing to mortgage bankers for residential mortgage originations from loan closing until sale in the secondary market. Many providers of liquidity in this segment exited the business in 2009 during a period of market turmoil. Customers saw an opportunity to provide liquidity to this business segment at attractive spreads, generate fee income and attract escrow deposits. The underlying residential loans are taken as collateral for Customers' commercial loans to the mortgage companies. As of June 30, 2019 and December 31, 2018, commercial loans to mortgage banking businesses totaled $2.0 billion and $1.4 billion, respectively, and are reported as loans receivable, mortgage warehouse, at fair value on the consolidated balance sheet.

Customers intends to continue to deemphasize its lower-yielding multi-family loan portfolio, and invest in higher-yielding commercial and industrial and other consumer loan portfolios with the multi-family run-off. Customers' multi-family lending group continues to focus on retaining a portfolio of high-quality multi-family loans within Customers' covered markets while cross-selling other products and services. These lending activities primarily target the refinancing of loans with other banks using conservative underwriting standards and provide purchase money for new acquisitions by borrowers. The primary collateral for these loans is a first lien mortgage on the multi-family property, plus an assignment of all leases related to such property. As of June 30, 2019, Customers had multi-family loans of $3.0 billion outstanding, comprising approximately 31.0% of the total loan and lease portfolio, compared to $3.3 billion, or approximately 38.4% of the total loan and lease portfolio, at December 31, 2018.

The equipment finance group offers equipment financing and leasing products and services for a broad range of asset classes. It services vendors, dealers, independent finance companies, bank-owned leasing companies and strategic direct customers in the plastics, packaging, machine tool, construction, transportation and franchise markets. As of June 30, 2019 and December 31, 2018, Customers had $227.8 million and $172.9 million, respectively, of equipment finance loans outstanding. As of June 30, 2019 and December 31, 2018, Customers had $64.5 million and $54.5 million of equipment finance leases, respectively. As of June 30, 2019 and December 31, 2018, Customers had $62.0 million and $54.5 million, respectively, of operating leases entered into under this program, net of accumulated depreciation of $9.0 million and $4.8 million, respectively.

Consumer Lending

Customers provides unsecured consumer loans, residential mortgage, and home equity loans to customers. The other consumer loan portfolio consists largely of third-party originated unsecured consumer loans. None of the loans are considered sub-prime. Customers considers sub-prime borrowers to be those with FICO scores below 660. Customers has been selective in the consumer loans it has been

60

purchasing. Home equity lending is offered to solidify customer relationships and grow relationship revenues in the long term. This lending is important in Customers' efforts to grow total relationship revenues for its consumer households. As of June 30, 2019, Customers had $1.3 billion in consumer loans outstanding, or 13.2% of the total loan and lease portfolio, compared to $721.8 million, or 8.4% of the total loan and lease portfolio, as of December 31, 2018. Customers purchased $385.7 million and $447.0 million of other consumer loans through arrangements with third party fintech companies during the three and six months ended June 30, 2019, respectively. Customers purchased $40.6 million and $108.5 million of residential mortgage loans from third party financial institutions during the three and six months ended June 30, 2019, respectively.

Loans Held for Sale

The composition of loans held for sale as of June 30, 2019 and December 31, 2018 was as follows:

(amounts in thousands)	June 30, 2019		December 31, 2018
Mortgage loans:
Residential mortgage loans, at fair value	$	4,372	$	1,507
Residential reverse mortgage loans – lower of cost or market	1,325		—
Loans held for sale	$	5,697	$	1,507

At June 30, 2019, loans held for sale totaled $5.7 million, or 0.06% of the total loan and lease portfolio, and $1.5 million, or 0.02% of the total loan and lease portfolio, at December 31, 2018. Loans held for sale are carried on the balance sheet at either fair value (due to the election of the fair value option) or at the lower of cost or fair value. An ALLL is not recorded on loans that are classified as held for sale.

Total Loans and Leases Receivable

The composition of total loans and leases receivable (excluding loans held for sale) was as follows:

(amounts in thousands)	June 30, 2019			December 31, 2018
Loans receivable, mortgage warehouse, at fair value	$	2,001,540		$	1,405,420
Loans receivable:
Commercial:
Multi-family	3,017,531			3,285,297
Commercial and industrial (including owner occupied commercial real estate)	2,184,556			1,951,277
Commercial real estate non-owner occupied	1,176,575			1,125,106
Construction	59,811			56,491
Total commercial loans and leases receivable	6,438,473			6,418,171
Consumer:
Residential real estate	648,860			566,561
Manufactured housing	75,597			79,731
Other consumer	552,839			74,035
Total consumer loans receivable	1,277,296			720,327
Loans and leases receivable	7,715,769			7,138,498
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	(424		)
Allowance for loan and lease losses	(48,388		)	(39,972		)
Total loans and leases receivable, net of allowance for loan and lease losses	$	9,667,258		$	8,503,522

Customers' total loans and leases receivable portfolio includes loans receivable which are reported at fair value based on an election made to account for these loans at their fair value and loans and leases receivable which are primarily reported at their outstanding unpaid principal balance, net of charge-offs, deferred costs and fees, and unamortized premiums and discounts and are evaluated for impairment.

61

Loans receivable, mortgage warehouse, at fair value

The mortgage warehouse product line primarily provides financing to mortgage companies nationwide from the time of origination of the underlying mortgage loans until the mortgage loans are sold into the secondary market. As a mortgage warehouse lender, Customers provides a form of financing to mortgage bankers by purchasing for resale the underlying residential mortgages on a short-term basis under a master repurchase agreement. These loans are reported as loans receivable, mortgage warehouse, at fair value on the consolidated balance sheets. Because these loans are reported at their fair value, they do not have an allowance for loan and lease losses and are therefore excluded from allowance for loan and lease losses related disclosures. At June 30, 2019, all of Customers' commercial mortgage warehouse loans were current in terms of payment.

Customers is subject to the risks associated with such lending, including, but not limited to, the risks of fraud, bankruptcy and default of the mortgage banker or of the underlying residential borrower, any of which could result in credit losses. Customers' mortgage warehouse lending team members monitor these mortgage originators by obtaining financial and other relevant information to reduce these risks during the lending period. Loans receivable, mortgage warehouse, at fair value totaled $2.0 billion and $1.4 billion at June 30, 2019 and December 31, 2018, respectively.

Credit Risk

Customers manages credit risk by maintaining diversification in its loan and lease portfolio, establishing and enforcing prudent underwriting standards and collection efforts, and continuous and periodic loan and lease classification reviews. Management also considers the effect of credit risk on financial performance by reviewing quarterly and maintaining an adequate ALLL. Credit losses are charged-off when they are identified, and provisions are added when it is estimated that a loss has occurred, to the ALLL at least quarterly. The ALLL is estimated at least quarterly.

The provision for loan and lease losses was $5.3 million and a benefit of $0.8 million for the three months ended June 30, 2019 and 2018, respectively, and $10.1 million and $1.3 million for the six months ended June 30, 2019 and 2018. The ALLL maintained for loans and leases receivable (excluding loans held for sale and loans receivable, mortgage warehouse, at fair value) was $48.4 million, or 0.63% of loans and leases receivable, at June 30, 2019 and $40.0 million, or 0.56% of loans and leases receivable, at December 31, 2018. Net charge-offs were $0.6 million for the three months ended June 30, 2019, an increase of $0.2 million compared to the same period in 2018. The increase in net charge-offs period over period was mainly driven by higher net charge-offs in the other consumer loan portfolio, partially offset by lower net charge-offs in the commercial and industrial and commercial real estate owner occupied loan portfolios. Net charge-offs were $1.7 million for the six months ended June 30, 2019, an increase of $0.6 million compared to the same period in 2018. The increase in net charge-offs period over period was mainly driven by higher net charge-offs in the other consumer and multi-family loan portfolios, partially offset by lower net charge-offs in the commercial and industrial and commercial real estate owner occupied loan portfolios.

62

The table below presents changes in the Bank’s ALLL for the periods indicated.

Analysis of the Allowance for Loan and Lease Losses

	Three Months Ended June 30,					Six Months Ended June 30,
(amounts in thousands)	2019		2018			2019		2018
Balance at the beginning of the period	$	43,679	$	39,499		$	39,972	$	38,015
Loan and lease charge-offs (1)
Multi-family	—		—			541		—
Commercial and industrial	183		174			183		224
Commercial real estate owner occupied	66		483			74		501
Residential real estate	69		42			109		407
Other consumer	932		462			1,687		718
Total Charge-offs	1,250		1,161			2,594		1,850
Loan and lease recoveries (1)
Multi-family	7		—			7		—
Commercial and industrial	338		140			457		175
Commercial real estate owner occupied	97		326			225		326
Construction	114		209			120		220
Residential real estate	8		56			15		63
Other consumer	49		3			73		6
Total Recoveries	613		734			897		790
Total net charge-offs	637		427			1,697		1,060
Provision for loan and lease losses	5,346		(784		)	10,113		1,333
Balance at the end of the period	$	48,388	$	38,288		$	48,388	$	38,288

(1) Charge-offs and recoveries on PCI loans that are accounted for in pools are recognized on a net basis when the pool matures.

The ALLL is based on a quarterly evaluation of the loan and lease portfolio and is maintained at a level that management considers adequate to absorb probable losses incurred as of the balance sheet date. All commercial loans, with the exception of commercial mortgage warehouse loans, which are reported at fair value, are assigned internal credit-risk ratings, based upon an assessment of the borrower, the structure of the transaction and the available collateral and/or guarantees. All loans and leases are monitored regularly by the responsible officer, and the risk ratings are adjusted when considered appropriate. The risk assessment allows management to identify problem loans and leases timely. Management considers a variety of factors and recognizes the inherent risk of loss that always exists in the lending process. Management uses a disciplined methodology to estimate an appropriate level of ALLL. Refer to Critical Accounting Policies herein and NOTE 2 – SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION to Customers' audited financial statements in its 2018 Form 10-K for further discussion on management's methodology for estimating the ALLL.

Approximately 79% of Customers' commercial real estate, commercial and residential construction, consumer residential and commercial and industrial loan types have real estate as collateral (collectively, “the real estate portfolio”), primarily in the form of a first lien position. Current appraisals providing current value estimates of the property are received when Customers' credit group determines that the facts and circumstances have significantly changed since the date of the last appraisal, including that real estate values have deteriorated. The credit committee and loan officers review loans that are 15 or more days delinquent and all non-accrual loans on a periodic basis. In addition, loans where the loan officers have identified a “borrower of interest” are discussed to determine if additional analysis is necessary to apply the risk-rating criteria properly. The risk ratings for the real estate loan portfolio are determined based upon the current information available, including but not limited to discussions with the borrower, updated financial information, economic conditions within the geographic area and other factors that may affect the cash flow of the loan. If a loan is individually evaluated for impairment, the collateral value or discounted cash flow analysis is generally used to determine the estimated fair value of the underlying collateral, net of estimated selling costs, and compared to the outstanding loan balance to determine the amount of reserve necessary, if any. Appraisals used in this evaluation process are typically less than two years aged. For loans where real estate is not the primary source of collateral, updated financial information is obtained, including accounts receivable and inventory aging reports and relevant supplemental financial data to estimate the fair value of the loan, net of estimated selling costs, and compared to the outstanding loan balance to estimate the required reserve.

63

These impairment measurements are inherently subjective as they require material estimates, including, among others, estimates of property values in appraisals, the amounts and timing of expected future cash flows on individual loans, and general considerations for historical loss experience, economic conditions, uncertainties in estimating losses and inherent risks in the various credit portfolios, all of which require judgment and may be susceptible to significant change over time and as a result of changing economic conditions or other factors. Pursuant to ASC 310-10-35 Loan Impairment and ASC 310-40 Troubled Debt Restructurings by Creditors, impaired loans, consisting primarily of non-accrual and restructured loans, are considered in the methodology for determining the ALLL. Impaired loans are generally evaluated based on the expected future cash flows or the fair value of the underlying collateral (less estimated costs to sell) if principal repayment is expected to come from the sale or operation of such collateral.

Asset Quality

Customers segments the loan and lease receivables by loan product or other characteristic generally defining a shared characteristic with other loans in the same group. Credit losses from originated loans and leases are absorbed by the ALLL. Credit losses from acquired loans are absorbed by the ALLL, nonaccretable difference fair value marks and cash reserves. The schedule that follows includes both loans held for sale and loans held for investment.

Asset Quality at June 30, 2019

(dollars in thousands)	Total Loans			Current			30-89 Days Past Due		90 Days or More Past Due and Accruing		Non-accrual/NPL (a)		OREO (b)		NPA (a)+(b)		NPL to Loan Type (%)		NPA to Loans + OREO (%)
Loan Type
Multi-family	$	3,017,531		$	3,017,531		$	—	$	—	$	—	$	—	$	—	—	%	—	%
Commercial & Industrial (1)	2,184,556			2,176,475			1,428		326		6,327		708		7,035		0.29	%	0.32	%
Commercial Real Estate Non-Owner Occupied	1,176,575			1,176,198			283		—		94		—		94		0.01	%	0.01	%
Construction	59,811			59,811			—		—		—		—		—		—	%	—	%
Total commercial loans and leases receivable	6,438,473			6,430,015			1,711		326		6,421		708		7,129		0.10	%	0.11	%
Residential	648,860			641,065			2,660		52		5,083		78		5,161		0.78	%	0.80	%
Manufactured housing	75,597			67,390			3,937		2,700		1,570		290		1,860		2.08	%	2.45	%
Other consumer	552,839			550,964			1,496		20		359		—		359		0.06	%	0.06	%
Total consumer loans receivable	1,277,296			1,259,419			8,093		2,772		7,012		368		7,380		0.55	%	0.58	%
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	(1,663		)	—		—		—		—		—
Loans and Leases Receivable	7,714,106			7,687,771			9,804		3,098		13,433		1,076		14,509		0.17	%	0.19	%
Loans Receivable, Mortgage Warehouse, at Fair Value	2,001,540			2,001,540			—		—		—		—		—
Total Loans Held for Sale	5,697			4,372			—		—		1,325		—		1,325		23.26	%	23.26	%
Total Portfolio	$	9,721,343		$	9,693,683		$	9,804	$	3,098	$	14,758	$	1,076	$	15,834	0.15	%	0.16	%

(1) Commercial & industrial loans, including owner occupied commercial real estate loans.

64

Asset Quality at June 30, 2019 (continued)

(dollars in thousands)	Total Loans			Non-accrual / NPL		ALLL		Cash Reserve		Total Credit Reserves		Reserves to Loans (%)		Reserves to NPLs (%)
Loan Type
Multi-family	$	3,017,531		$	—	$	9,926	$	—	$	9,926	0.33	%	—	%
Commercial & Industrial (1)	2,184,556			6,327		17,096		—		17,096		0.78	%	270.21	%
Commercial Real Estate Non-Owner Occupied	1,176,575			94		6,159		—		6,159		0.52	%	6552.13	%
Construction	59,811			—		649		—		649		1.09	%	—	%
Total commercial loans and leases receivable	6,438,473			6,421		33,830		—		33,830		0.53	%	526.86	%
Residential	648,860			5,083		4,168		—		4,168		0.64	%	82.00	%
Manufactured housing	75,597			1,570		123		366		489		0.65	%	31.15	%
Other consumer	552,839			359		10,267		—		10,267		1.86	%	2859.89	%
Total consumer loans receivable	1,277,296			7,012		14,558		366		14,924		1.17	%	212.84	%
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	—		—		—		—
Loans and Leases Receivable	7,714,106			13,433		48,388		366		48,754		0.63	%	362.94	%
Loans Receivable, Mortgage Warehouse, at Fair Value	2,001,540			—		—		—		—
Total Loans Held for Sale	5,697			1,325		—		—		—		—	%	—	%
Total Portfolio	$	9,721,343		$	14,758	$	48,388	$	366	$	48,754	0.50	%	330.36	%

(1) Commercial & industrial loans, including owner occupied commercial real estate loans.

The total loan and lease portfolio was $9.7 billion at June 30, 2019 compared to $8.5 billion at December 31, 2018 and $14.8 million, or 0.15% of loans and leases were non-performing at June 30, 2019 compared to $27.5 million, or 0.32% of loans and leases at December 31, 2018. The loan and lease portfolio was supported by credit reserves of $48.8 million (330.36% of NPLs and 0.50% of total loans and leases) and $40.5 million (147.16% of NPLs and 0.47% of total loans and leases), at June 30, 2019 and December 31, 2018, respectively.

DEPOSITS

Customers offers a variety of deposit accounts, including checking, savings, MMDA, and time deposits.  Deposits are primarily obtained from Customers' geographic service area and nationwide through branchless digital banking, our White Label relationship, deposit brokers, listing services and other relationships.

The components of deposits were as follows at the dates indicated:

(dollars in thousands)	June 30, 2019		December 31, 2018		Change			% Change
Demand, non-interest bearing	$	1,380,698	$	1,122,171	$	258,527		23.0	%
Demand, interest bearing	925,180		803,948		121,232			15.1	%
Savings, including MMDA	3,441,798		3,481,936		(40,138		)	(1.2	)%
Transaction deposits	5,747,676		5,408,055		339,621			6.3	%
Time, $100,000 and over	1,156,485		792,370		364,115			46.0	%
Time, other	1,281,616		941,811		339,805			36.1	%
Total deposits	$	8,185,777	$	7,142,236	$	1,043,541		14.6	%

Total deposits were $8.2 billion at June 30, 2019, an increase of $1.0 billion, or 14.6%, from $7.1 billion at December 31, 2018. Transaction deposits increased by $339.6 million, or 6.3%, to $5.7 billion at June 30, 2019, from $5.4 billion at December 31, 2018. This increase primarily resulted from Customers' initiative to improve its net interest margin by expanding its sources of lower-cost funding. These efforts led to increases in non-interest bearing demand deposits of $258.5 million, and interest bearing demand deposits of $121.2 million. These increases were offset by a decrease in savings, including MMDA of $40.1 million, or 1.2%, to $3.4 billion at June 30, 2019, from $3.5 billion at December 31, 2018. Time deposits increased $703.9 million, or 40.6%, to $2.4 billion at June 30, 2019, from $1.7 billion at December 31, 2018.

At June 30, 2019, the Bank had $1.9 billion in state and municipal deposits to which it had pledged $1.9 billion of available borrowing capacity through the FHLB to the depositor through a letter of credit arrangement.

65

BORROWINGS

Borrowed funds from various sources are generally used to supplement deposit growth and meet other operating needs. Customers' borrowings generally include short-term and long-term advances from the FHLB, federal funds purchased, senior unsecured notes and subordinated debt. Subordinated debt is also considered as Tier 2 capital for certain regulatory calculations. As of June 30, 2019 and December 31, 2018, total outstanding borrowings were $1.9 billion and $1.7 billion, respectively, which represented an increase of $208.3 million, or 12.5%. In June 2019, $25.0 million of senior notes bearing an annual interest rate of 4.625%, which were originally issued in June 2014 by the Bancorp, matured and were repaid in full.

SHAREHOLDERS' EQUITY

The components of shareholder's equity were as follows at the dates indicated:

(dollars in thousands)	June 30, 2019			December 31, 2018			Change			% Change
Preferred stock	$	217,471		$	217,471		$	—		—	%
Common stock	32,483			32,252			231			0.7	%
Additional paid in capital	439,067			434,314			4,753			1.1	%
Retained earnings	334,157			316,651			17,506			5.5	%
Accumulated other comprehensive loss, net	(9,993		)	(22,663		)	12,670			(55.9	)%
Treasury stock	(21,780		)	(21,209		)	(571		)	2.7	%
Total shareholders' equity	$	991,405		$	956,816		$	34,589		3.6	%

Shareholders’ equity increased $34.6 million, or 3.6%, to $991.4 million at June 30, 2019 when compared to shareholders' equity of $956.8 million at December 31, 2018. The increase primarily resulted from net income of $24.7 million for the six months ended June 30, 2019, a reduction in accumulated other comprehensive loss, net of $12.7 million, and increases of $4.8 million in additional paid in capital and $0.2 million in common stock, partially offset by preferred stock dividends of $7.2 million for the six months ended June 30, 2019 and repurchases of shares of Customers' common stock totaling $0.6 million. The reduction in accumulated other comprehensive loss, net primarily resulted from an increase in the fair value of available-for-sale debt securities, partially offset by a decline in the fair value of cash flow hedges, both due to the decline in market interest rates during the year. The increases in additional paid in capital and common stock resulted primarily from the issuance of common stock under share-based compensation arrangements for the six months ended June 30, 2019.

LIQUIDITY AND CAPITAL RESOURCES

Liquidity for a financial institution is a measure of that institution’s ability to meet depositors’ needs for funds, to satisfy or fund loan and lease commitments, and for other operating purposes.  Ensuring adequate liquidity is an objective of the asset/liability management process. Customers coordinates its management of liquidity with its interest rate sensitivity and capital position, and strives to maintain a strong liquidity position.

Customers' investment portfolio provides periodic cash flows through regular maturities and amortization and can be used as collateral to secure additional funding. Customers' principal sources of funds are deposits, borrowings, principal and interest payments on loans and leases, other funds from operations, and proceeds from common and preferred stock issuances.  Borrowing arrangements are maintained with the FHLB and the FRB to meet short-term liquidity needs.  Longer-term borrowing arrangements are also maintained with the FHLB. As of June 30, 2019, Customers' borrowing capacity with the FHLB was $4.2 billion, of which $1.3 billion was utilized in borrowings and $2.0 billion of available capacity was utilized to collateralize state and municipal deposits. As of December 31, 2018, Customers' borrowing capacity with the FHLB was $4.1 billion, of which $1.2 billion was utilized in borrowings and $1.7 billion of available capacity was utilized to collateralize state and municipal deposits. As of June 30, 2019 and December 31, 2018, Customers' borrowing capacity with the FRB was $129.7 million and $102.5 million, respectively.

66

The table below summarizes Customers' cash flows for the six months ended June 30, 2019 and 2018:

	Six Months Ended June 30,
(amounts in thousands)	2019			2018			Change			% Change
Net cash provided by (used in) operating activities	$	3,129		$	65,471		$	(62,342	)	(95.2	)%
Net cash provided by (used in) investing activities	(1,213,324		)	(1,179,191		)	(34,133		)	2.9	%
Net cash provided by (used in) financing activities	1,243,855			1,219,123			24,732			2.0	%
Net increase (decrease) in cash and cash equivalents	$	33,660		$	105,403		$	(71,743	)	(68.1	)%

Cash flows provided by (used in) operating activities

Cash provided by operating activities of $3.1 million for the six months ended June 30, 2019 primarily resulted from net income of $24.7 million, non-cash operating adjustments of $25.2 million, and an increase of $16.5 million in accrued interest payable and other liabilities, partially offset by an increase of $63.3 million in accrued interest receivable and other assets. Cash provided by operating activities of $65.5 million for the six months ended June 30, 2018 primarily resulted in net income of $47.8 million and non-cash operating adjustments.

Cash flows provided by (used in) investing activities

Cash used in investing activities of $1.2 billion for the six months ended June 30, 2019 primarily resulted from net originations of mortgage warehouse loans of $622.4 million and purchases of loans of $555.6 million.

Cash used in investing activities of $1.2 billion for the six months ended June 30, 2018 primarily resulted from purchases of investment securities available for sale of $763.2 million, purchases of loans of $278.5 million, and net originations of mortgage warehouse loans of $137.3 million.

Cash flows provided by (used in) financing activities

Cash provided by financing activities of $1.2 billion for the six months ended June 30, 2019 primarily resulted from increases in deposits of $1.0 billion, proceeds from long-term FHLB borrowings of $350.0 million, and federal funds purchased of $219.0 million, partially offset by repayments of short-term borrowed funds from the FHLB of $336.0 million, repayments of long-term debt of $25.0 million, and preferred stock dividends paid of $7.2 million.

Cash provided by financing activities of $1.2 billion for the six months ended June 30, 2018 primarily resulted from increases in short-term borrowed funds from the FHLB of $777.9 million, and deposits of $495.8 million, partially offset by federal funds purchased of $50.0 million, and preferred stock dividends paid of $7.2 million.

CAPITAL ADEQUACY

The Bank and Customers Bancorp are subject to various regulatory capital requirements administered by federal banking agencies. Failure to meet minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2019 and December 31, 2018, the Bank and the Bancorp met all capital adequacy requirements to which they were subject.

67

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1, and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(dollars in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2019:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	768,335	8.041	%	$	429,991	4.500	%	N/A		N/A		$	668,874	7.000	%
Customers Bank	$	1,068,554	11.190	%	$	429,727	4.500	%	$	620,717	6.500	%	$	668,465	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	985,784	10.317	%	$	573,321	6.000	%	N/A		N/A		$	812,205	8.500	%
Customers Bank	$	1,068,554	11.190	%	$	572,970	6.000	%	$	763,960	8.000	%	$	811,707	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,123,602	11.759	%	$	764,428	8.000	%	N/A		N/A		$	1,003,312	10.500	%
Customers Bank	$	1,226,248	12.841	%	$	763,960	8.000	%	$	954,950	10.000	%	$	1,002,697	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	985,784	9.511	%	$	414,576	4.000	%	N/A		N/A		$	414,576	4.000	%
Customers Bank	$	1,068,554	10.318	%	$	414,241	4.000	%	$	517,801	5.000	%	$	414,241	4.000	%
As of December 31, 2018:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	745,795	8.964	%	$	374,388	4.500	%	N/A		N/A		$	530,384	6.375	%
Customers Bank	$	1,066,121	12.822	%	$	374,160	4.500	%	$	540,453	6.500	%	$	530,059	6.375	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	963,266	11.578	%	$	499,185	6.000	%	N/A		N/A		$	655,180	7.875	%
Customers Bank	$	1,066,121	12.822	%	$	498,879	6.000	%	$	665,173	8.000	%	$	654,779	7.875	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,081,962	13.005	%	$	665,580	8.000	%	N/A		N/A		$	821,575	9.875	%
Customers Bank	$	1,215,522	14.619	%	$	665,173	8.000	%	$	831,466	10.000	%	$	821,072	9.875	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	963,266	9.665	%	$	398,668	4.000	%	N/A		N/A		$	398,668	4.000	%
Customers Bank	$	1,066,121	10.699	%	$	398,570	4.000	%	$	498,212	5.000	%	$	398,570	4.000	%

The capital ratios above reflect the capital requirements under "Basel III" adopted effective first quarter 2015 and the capital conservation buffer phased in beginning January 1, 2016. Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers. As of June 30, 2019, the Bank and Customers Bancorp were in compliance with the Basel III requirements. See "NOTE 8 - REGULATORY CAPITAL" to Customers' unaudited financial statements for additional discussion regarding regulatory capital requirements.

OFF-BALANCE SHEET ARRANGEMENTS

Customers is involved with financial instruments and other commitments with off-balance sheet risks.  Financial instruments with off-balance sheet risks are incurred in the normal course of business to meet the financing needs of the Bank's customers.  These financial instruments include commitments to extend credit, including unused portions of lines of credit, and standby letters of credit.  Those instruments involve, to varying degrees, elements of credit risk in excess of the amount recognized on the balance sheet.

With commitments to extend credit, exposure to credit loss in the event of non-performance by the other party to the financial instrument is represented by the contractual amount of those instruments.  The same credit policies are used in making commitments and

68

conditional obligations as for on-balance sheet instruments.  Because they involve credit risk similar to extending a loan or lease, commitments to extend credit are subject to the Bank’s credit policy and other underwriting standards.

As of June 30, 2019 and December 31, 2018, the following off-balance sheet commitments, financial instruments and other arrangements were outstanding:

(amounts in thousands)	June 30, 2019		December 31, 2018
Commitments to fund loans and leases	$	324,543	$	345,608
Unfunded commitments to fund mortgage warehouse loans	1,297,406		1,537,900
Unfunded commitments under lines of credit and credit card	949,557		867,131
Letters of credit	44,880		55,659
Other unused commitments	4,372		4,822

Commitments to fund loans and leases, unfunded commitments to fund mortgage warehouse loans, unfunded commitments under lines of credit, letters of credit, and credit cards are agreements to extend credit to or for the benefit of a customer in the ordinary course of the Bank's business.

Commitments to fund loans and leases and unfunded commitments under lines of credit may be obligations of the Bank as long as there is no violation of any condition established in the contract.  Because many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements.  Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee.  The Bank evaluates each customer’s creditworthiness on a case-by-case basis.  The amount of collateral obtained, if the Bank deems it necessary upon extension of credit, is based upon management’s credit evaluation.  Collateral held varies but may include personal or commercial real estate, accounts receivable, inventory and equipment.

Mortgage warehouse loan commitments are agreements to fund the pipelines of mortgage banking businesses from closing of individual mortgage loans until their sale into the secondary market. Most of the individual mortgage loans are insured or guaranteed by the U.S. government through one of its programs such as FHA, VA, or are conventional loans eligible for sale to Fannie Mae and Freddie Mac. These commitments generally fluctuate monthly based on changes in interest rates, refinance activity, new home sales and laws and regulation.

Outstanding letters of credit written are conditional commitments issued by the Bank to guarantee the performance of a customer to a third party. Letters of credit may obligate the Bank to fund draws under those letters of credit whether or not a customer continues to meet the conditions of the extension of credit. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan and lease facilities to customers.

Effect of Government Monetary Policies

Our earnings are and will be affected by domestic economic conditions and the monetary and fiscal policies of the United States government and its agencies. An important function of the Federal Reserve Board is to regulate the money supply and interest rates. Among the instruments used to implement those objectives are open market operations in United States government securities and changes in reserve requirements against member bank deposits. These instruments are used in varying combinations to influence overall growth and distribution of bank loans and leases, investments, and deposits, and their use may also affect rates charged on loans and leases or paid for deposits.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Interest Rate Sensitivity

The largest component of Customers' net income is net interest income, and the majority of its financial instruments are interest rate sensitive assets and liabilities with various term structures and maturities.  One of the primary objectives of management is to optimize net interest income while minimizing interest rate risk.  Interest rate risk is derived from timing differences in the repricing of assets and liabilities, loan prepayments, deposit withdrawals and differences in lending and funding rates.  Customers' asset/liability committee actively seeks to monitor and control the mix of interest rate sensitive assets and interest rate sensitive liabilities.

Customers uses two complementary methods to analyze and measure interest rate sensitivity as part of the overall management of interest rate risk; they are income simulation modeling and estimates of EVE.  The combination of these two methods provides a reasonably comprehensive summary of the levels of interest rate risk of Customers' exposure to time factors and changes in interest rate environments.

69

Income simulation modeling is used to measure interest rate sensitivity and manage interest rate risk.  Income simulation considers not only the impact of changing market interest rates upon forecasted net interest income but also other factors such as yield-curve relationships, the volume and mix of assets and liabilities, customer preferences and general market conditions.

Through the use of income simulation modeling, Customers has estimated the net interest income for the periods ending June 30, 2020 and December 31, 2019, based upon the assets, liabilities and off-balance sheet financial instruments in existence at June 30, 2019 and December 31, 2018. Customers has also estimated changes to that estimated net interest income based upon interest rates rising or falling immediately (“rate shocks”). For upward rate shocks modeling a rising rate environment, current market interest rates were increased immediately by 100, 200, and 300 basis points. For downward rate shocks modeling a falling rate environment, current market rates were only decreased immediately by 100 and 200 basis points due to the limitations of the current low interest rate environment that renders the Down 300 rate shocks impractical. The downward rate shocks modeled will be revisited in the future if necessary and will be contingent upon additional Federal Reserve interest rate hikes. The following table reflects the estimated percentage change in estimated net interest income for the periods ending June 30, 2020 and December 31, 2019, resulting from changes in interest rates.

Net change in net interest income

	% Change
Rate Shocks	June 30, 2020	December 31, 2019
Up 3%	(1.0)%	(15.7)%
Up 2%	(0.1)%	(9.8)%
Up 1%	0.2%	(4.5)%
Down 1%	(0.6)%	3.9%
Down 2%	(1.9)%	6.7%

The net changes in net interest income in all scenarios are within Customers Bank's interest rate risk policy guidelines.

EVE estimates the discounted present value of asset and liability cash flows. Discount rates are based upon market prices for comparable assets and liabilities. Upward and downward rate shocks are used to measure volatility of EVE in relation to a constant rate environment. For upward rate shocks modeling a rising rate environment, current market interest rates were increased immediately by 100, 200, and 300 basis points. For downward rate shocks modeling a falling rate environment, current market rates were decreased immediately by 100 and 200 basis points due to the limitations of the current low interest rate environment that renders the Down 300 rate shocks impractical. The downward rate shocks modeled will be revisited in the future if necessary and will be contingent upon additional Federal Reserve interest rate hikes. This method of measurement primarily evaluates the longer term repricing risks and options in Customers Bank’s balance sheet. The following table reflects the estimated EVE at risk and the ratio of EVE to EVE adjusted assets at June 30, 2019 and December 31, 2018, resulting from shocks to interest rates.

	From base
Rate Shocks	June 30, 2019	December 31, 2018
Up 3%	(12.5)%	(22.8)%
Up 2%	(6.2)%	(13.3)%
Up 1%	(1.9)%	(5.7)%
Down 1%	0.4%	3.8%
Down 2%	0.2%	6.5%

The net changes in EVE in all scenarios are within Customers Bank's interest rate risk policy guidelines.

Management believes that the assumptions and combination of methods utilized in evaluating estimated net interest income are reasonable. However, the interest rate sensitivity of our assets, liabilities and off-balance sheet financial instruments, as well as the estimated effect of changes in interest rates on estimated net interest income, could vary substantially if different assumptions are used or actual experience differs from the assumptions used in the model.

70

Item 4. Controls and Procedures

(a) Management's Evaluation of Disclosure Controls and Procedures. As of the end of the period covered by this report, Customers Bancorp carried out an evaluation, under the supervision and with the participation of Customers Bancorp’s management, including Customers Bancorp’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of Customers Bancorp’s disclosure controls and procedures as defined in the Exchange Act Rules 13a-15(e) and 15d-15(e). Based upon the evaluation, the Chief Executive Officer and Chief Financial Officer concluded that Customers Bancorp’s disclosure controls and procedures were effective as of June 30, 2019.

(b) Changes in Internal Control Over Financial Reporting. During the quarter ended June 30, 2019, there have been no changes in Customers Bancorp’s internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, Customers Bancorp’s internal control over financial reporting.

71

Part II. OTHER INFORMATION

Item 1. Legal Proceedings

For information on Customers' legal proceedings, refer to “NOTE 13 – LOSS CONTINGENCIES” to the consolidated financial statements.

Item 1A. Risk Factors

In addition to the other information set forth in this Quarterly Report, you should carefully consider the factors discussed in “Risk Factors” included within the 2018 Form 10-K. There are no material changes from the risk factors included within the 2018 Form 10-K. The risks described within the 2018 Form 10-K are not the only risks facing us.  Additional risks and uncertainties not currently known to us or that we currently believe to be immaterial also may materially adversely affect our business, financial condition and/or operating results.  See “Item 2 - Management’s Discussion and Analysis of Financial Condition and Results of Operations - Cautionary Note Regarding Forward-Looking Statements.”

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

On November 26, 2013, the Bancorp's board of directors authorized a stock repurchase plan in which the Bancorp could acquire up to 5% of its current outstanding shares not to exceed a 20% premium over the then current book value. On December 11, 2018, the Bancorp's board of directors amended the terms of the 2013 stock repurchase plan to adjust the repurchase terms and book value measurement date such that Customers was authorized to purchase shares of common stock at prices not to exceed the book value per share of Customers' common stock measured as of September 30, 2018. Customers repurchased all remaining authorized shares pursuant to this program in January 2019. Accordingly, there were no common shares repurchased during second quarter 2019.

Dividends on Common Stock

Customers Bancorp historically has not paid any cash dividends on its shares of common stock and does not expect to do so in the foreseeable future.

Any future determination relating to our dividend policy will be made at the discretion of Customers Bancorp’s board of directors and will depend on a number of factors, including earnings and financial condition, liquidity and capital requirements, the general economic and regulatory climate, ability to service any equity or debt obligations senior to our common stock, including obligations to pay dividends to the holders of Customers Bancorp's issued and outstanding shares of preferred stock and other factors deemed relevant by the Board of Directors.

In addition, as a bank holding company, Customers Bancorp is subject to general regulatory restrictions on the payment of cash dividends. Federal bank regulatory agencies have the authority to prohibit bank holding companies from engaging in unsafe or unsound practices in conducting their business, which, depending on the financial condition and liquidity of the holding company at the time, could include the payment of dividends. Further, various federal and state statutory provisions limit the amount of dividends that bank subsidiaries can pay to their parent holding company without regulatory approval. Generally, subsidiaries are prohibited from paying dividends when doing so would cause them to fall below the regulatory minimum capital levels, and limits exist on paying dividends in excess of net income for specified periods.

Beginning January 1, 2015, the ability to pay dividends and the amounts that can be paid will be limited to the extent the Bank's capital ratios do not exceed the minimum required levels plus 250 basis points, as these requirements were phased in through January 1, 2019.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

None.

72

Item 6. Exhibits

Exhibit No.	Description
3.1	Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.2	Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.3	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
3.4	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 3, 2019
3.5	Amendment to Amended and Restated Bylaws of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 19, 2019
3.6	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
3.7	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
3.8	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016
3.9	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016
4.1	Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp Form 8-K filed with the SEC on July 31, 2013
4.2	Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp Form 8-K filed with the SEC on June 26, 2014
4.3	Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012
4.4	Second Supplemental Indenture, dated as of June 30, 2017, by and between Customers Bancorp, Inc, as Issuer, and Wilmington Trust, National Association, As Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp Form 8-K filed with the SEC on June 30, 2017
10.1	Customers Bancorp, Inc. 2019 Stock Incentive Plan, incorporated by reference to Exhibit 4.6 to the Customers Bancorp Form S-8 filed with the SEC on July 25, 2019
31.1	Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
31.2	Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
32.1	Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
32.2	Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
101	The Exhibits filed as part of this report are as follows:
101.INS	XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document
101.SCH	XBRL Taxonomy Extension Schema Document.
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document.

73

101.DEF	XBRL Taxonomy Extension Definitions Linkbase Document.
101.LAB	XBRL Taxonomy Extension Label Linkbase Document.
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document.

74

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	Customers Bancorp, Inc.
August 8, 2019	By:	/s/ Jay S. Sidhu
	Name:	Jay S. Sidhu
	Title:	Chairman and Chief Executive Officer (Principal Executive Officer)
August 8, 2019	By:	/s/ Carla A. Leibold
	Name:	Carla A. Leibold
	Title:	Chief Financial Officer and Treasurer (Principal Financial Officer)

75

Exhibit Index

Exhibit No.	Description
3.1	Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.2	Amended and Restated Bylaws of Customers Bancorp, incorporated by reference to Exhibit 3.2 to the Customers Bancorp Form 8-K filed with the SEC on April 30, 2012
3.3	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on July 2, 2012
3.4	Articles of Amendment to the Amended and Restated Articles of Incorporation of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 3, 2019
3.5	Amendment to Amended and Restated Bylaws of Customers Bancorp, Inc., incorporated by reference to Exhibit 3.1 to the Customers Bancorp’s Form 8-K filed with the SEC on June 19, 2019
3.6	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on May 18, 2015
3.7	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on January 29, 2016
3.8	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on April 28, 2016
3.9	Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, incorporated by reference to Exhibit 3.1 to the Customers Bancorp Form 8-K filed with the SEC on September 16, 2016
4.1	Indenture, dated as of July 30, 2013, by and between Customers Bancorp, Inc., as Issuer, and Wilmington Trust, National Association, as Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp Form 8-K filed with the SEC on July 31, 2013
4.2	Form of Note Subscription Agreement (including form of Subordinated Note Certificate and Senior Note Certificate), incorporated by reference to Exhibit 10.1 to the Customers Bancorp Form 8-K filed with the SEC on June 26, 2014
4.3	Form of Warrant issued by Berkshire Bancorp, Inc., incorporated by reference to Exhibit 10.23 to the Customers Bancorp Form S-1/A filed with the SEC on April 25, 2012
4.4	Second Supplemental Indenture, dated as of June 30, 2017, by and between Customers Bancorp, Inc, as Issuer, and Wilmington Trust, National Association, As Trustee, incorporated by reference to Exhibit 4.1 to the Customers Bancorp Form 8-K filed with the SEC on June 30, 2017
10.1	Customers Bancorp, Inc. 2019 Stock Incentive Plan, incorporated by reference to Exhibit 4.6 to the Customers Bancorp Form S-8 filed with the SEC on July 25, 2019
31.1	Certification of the Chief Executive Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
31.2	Certification of the Chief Financial Officer Pursuant to Exchange Act Rule 13a-14(a) or Rule15d-14(a)
32.1	Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
32.2	Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of Sarbanes-Oxley Act of 2002
101	The Exhibits filed as part of this report are as follows:
101.INS	XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document
101.SCH	XBRL Taxonomy Extension Schema Document.
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF	XBRL Taxonomy Extension Definitions Linkbase Document.

76

101.LAB	XBRL Taxonomy Extension Label Linkbase Document.
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document.

77

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Jay S. Sidhu, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Jay S. Sidhu

Jay S. Sidhu

Chairman and Chief Executive Officer

(Principal Executive Officer)

Date: August 8, 2019

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULES 13a-14(a) / 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED

I, Carla A. Leibold, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Customers Bancorp, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

/s/ Carla A. Leibold

Carla A. Leibold

Chief Financial Officer and Treasurer

(Principal Financial Officer)

Date: August 8, 2019

EX-32.1

Exhibit 32.1

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended June 30, 2019, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jay S. Sidhu, Chairman and Chief Executive Officer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: August 8, 2019	/s/ Jay S. Sidhu
	Jay S. Sidhu, Chairman and Chief Executive Officer (Principal Executive Officer)

EX-32.2

Exhibit 32.2

Certification Pursuant to 18 U.S.C. Section 1350,

as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the quarterly report of Customers Bancorp, Inc. (the “Corporation”) on Form 10-Q for the period ended June 30, 2019, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Carla A. Leibold, Chief Financial Officer and Treasurer of the Corporation, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to §906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge and belief:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation.

Date: August 8, 2019	/s/ Carla A. Leibold
	Carla A. Leibold, Chief Financial Officer and Treasurer (Principal Financial Officer)

XML

Document and Entity Information - shares	6 Months Ended
	Jun. 30, 2019	Aug. 02, 2019
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Transition Report	false
Document Period End Date	Jun. 30, 2019
Entity File Number	001-35542
Entity Registrant Name	Customers Bancorp, Inc.
Entity Incorporation, State or Country Code	PA
Entity Tax Identification Number	27-2290659
Entity Address, Address Line One	1015 Penn Avenue
Entity Address, Address Line Two	Suite 103
Entity Address, City or Town	Wyomissing
Entity Address, State or Province	PA
Entity Address, Postal Zip Code	19610
City Area Code	610
Local Phone Number	933-2000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		31,228,622
Amendment Flag	false
Document Fiscal Year Focus	2019
Document Fiscal Period Focus	Q2
Entity Central Index Key	0001488813
Current Fiscal Year End Date	--12-31
Voting Common Stock, par value $1.00 per share | New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Voting Common Stock, par value $1.00 per share
Trading Symbol	CUBI
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series C, par value $1.00 per share | New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series C, par value $1.00 per share
Trading Symbol	CUBI/PC
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, par value $1.00 per share | New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series D, par value $1.00 per share
Trading Symbol	CUBI/PD
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, par value $1.00 per share | New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series E, par value $1.00 per share
Trading Symbol	CUBI/PE
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, par value $1.00 per share | New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series F, par value $1.00 per share
Trading Symbol	CUBI/PF
Security Exchange Name	NYSE

XML

Consolidated Balance Sheet - Unaudited - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
ASSETS
Cash and due from banks	$ 24,757	$ 17,696
Interest-earning deposits	71,038	44,439
Cash and cash equivalents	95,795	62,135
Investment securities, at fair value	708,359	665,012
Loans held for sale (includes $4,372 and $1,507, respectively, at fair value)	5,697	1,507
Loans receivable mortgage warehouse	2,001,540	1,405,420
Loans and leases receivable	7,714,106	7,138,074
Allowance for loan and lease losses	(48,388)	(39,972)
Total loans and leases receivable, net of allowance for loan and lease losses	9,667,258	8,503,522
FHLB, Federal Reserve Bank, and other restricted stock	101,947	89,685
Accrued interest receivable	38,506	32,955
Bank premises and equipment, net	10,095	11,063
Bank-owned life insurance	268,682	264,559
Other real estate owned	1,076	816
Goodwill and other intangibles	15,847	16,499
Other assets	269,165	185,672
Total assets	11,182,427	9,833,425
Deposits:
Demand, non-interest bearing	1,380,698	1,122,171
Interest-bearing	6,805,079	6,020,065
Total deposits	8,185,777	7,142,236
Federal funds purchased	406,000	187,000
FHLB advances	1,262,100	1,248,070
Other borrowings	99,055	123,871
Subordinated debt	109,026	108,977
Accrued interest payable and other liabilities	129,064	66,455
Total liabilities	10,191,022	8,876,609
Commitments and contingencies (NOTE 13)
Shareholders’ equity:
Preferred stock, par value $1.00 per share; liquidation preference $25.00 per share; 100,000,000 shares authorized, 9,000,000 shares issued and outstanding as of June 30, 2019 and December 31, 2018	217,471	217,471
Common stock, par value $1.00 per share; 200,000,000 shares authorized; 32,482,642 and 32,252,488 shares issued as of June 30, 2019 and December 31, 2018; 31,202,023 and 31,003,028 shares outstanding as of June 30, 2019 and December 31, 2018	32,483	32,252
Additional paid in capital	439,067	434,314
Retained earnings	334,157	316,651
Accumulated other comprehensive loss, net	(9,993)	(22,663)
Treasury stock, at cost (1,280,619 and 1,249,460 shares as of June 30, 2019 and December 31, 2018)	(21,780)	(21,209)
Total shareholders’ equity	991,405	956,816
Total liabilities and shareholders’ equity	$ 11,182,427	$ 9,833,425

XML

Consolidated Balance Sheet - Unaudited (Parenthetical) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Loans held for sale at fair value	$ 5,697	$ 1,507
Preferred stock, par value (usd per share)	$ 1.0	$ 1.00
Preferred stock, liquidation preference (usd per share)	$ 25.00	$ 25.00
Preferred stock, shares authorized (shares)	100,000,000	100,000,000
Preferred stock, shares issued (shares)	9,000,000	9,000,000
Preferred stock, shares outstanding (shares)	9,000,000	9,000,000
Common stock, par value (usd per share)	$ 1.00	$ 1.00
Common stock, shares authorized (shares)	200,000,000	200,000,000
Common stock, shares issued (shares)	32,482,642	32,252,488
Common stock, shares outstanding (shares)	31,202,023	31,003,028
Treasury stock, shares (shares)	1,280,619	1,249,460
Significant Other Observable Inputs (Level 2)
Loans held for sale at fair value	$ 4,372	$ 1,507

XML

Consolidated Statements of Income - Unaudited - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Interest income:
Loans and leases	$ 103,567,000	$ 95,240,000	$ 196,683,000	$ 181,171,000
Investment securities	6,481,000	9,765,000	12,722,000	18,437,000
Other	1,902,000	2,634,000	3,620,000	4,996,000
Total interest income	111,950,000	107,639,000	213,025,000	204,604,000
Interest expense:
Deposits	35,980,000	24,182,000	67,204,000	43,975,000
FHLB advances	7,607,000	11,176,000	12,900,000	18,256,000
Subordinated debt	1,684,000	1,684,000	3,369,000	3,369,000
Other borrowings	2,000,000	3,275,000	5,569,000	6,651,000
Total interest expense	47,271,000	40,317,000	89,042,000	72,251,000
Net interest income	64,679,000	67,322,000	123,983,000	132,353,000
Provision for loan and lease losses	5,346,000	(784,000)	10,113,000	1,333,000
Net interest income after provision for loan and lease losses	59,333,000	68,106,000	113,870,000	131,020,000
Non-interest income:
Non-interest income	11,243,000	9,106,000	23,591,000	22,056,000
Commercial lease income	2,730,000	1,091,000	5,131,000	1,953,000
Bank-owned life insurance	1,836,000	1,869,000	3,653,000	3,900,000
Mortgage warehouse transactional fees	1,681,000	1,967,000	2,995,000	3,854,000
Gain on sale of SBA and other loans	0	947,000	0	2,308,000
Mortgage banking income	250,000	205,000	417,000	325,000
Loss upon acquisition of interest-only GNMA securities	(7,476,000)	0	(7,476,000)	0
Other	2,907,000	2,034,000	5,912,000	4,930,000
Total non-interest income	12,036,000	16,127,000	31,754,000	37,037,000
Non-interest expense:
Salaries and employee benefits	26,920,000	27,748,000	52,743,000	52,673,000
Technology, communication, and bank operations	12,402,000	11,322,000	24,355,000	21,266,000
Professional services	5,718,000	3,811,000	10,291,000	9,820,000
Occupancy	3,064,000	3,141,000	5,967,000	5,975,000
Commercial lease depreciation	2,252,000	920,000	4,174,000	1,735,000
FDIC assessments, non-income taxes, and regulatory fees	2,157,000	2,135,000	4,145,000	4,335,000
Provision for operating losses	2,446,000	1,233,000	4,225,000	2,759,000
Advertising and promotion	1,360,000	319,000	2,169,000	709,000
Merger and acquisition related expenses	0	869,000	0	975,000
Loan workout	643,000	648,000	963,000	1,307,000
Other real estate owned expenses (income)	(14,000)	58,000	43,000	98,000
Other	2,634,000	1,546,000	4,491,000	4,379,000
Total non-interest expense	59,582,000	53,750,000	113,566,000	106,031,000
Income before income tax expense	11,787,000	30,483,000	32,058,000	62,026,000
Income tax expense	2,491,000	6,820,000	7,323,000	14,222,000
Net income	9,296,000	23,663,000	24,735,000	47,804,000
Preferred stock dividends	3,615,000	3,615,000	7,229,000	7,229,000
Net income (loss) available to common shareholders	$ 5,681,000	$ 20,048,000	$ 17,506,000	$ 40,575,000
Basic earnings per common share (usd per share)	$ 0.18	$ 0.64	$ 0.56	$ 1.29
Diluted earnings per common share (usd per share)	$ 0.18	$ 0.62	$ 0.55	$ 1.26
Interchange and card revenue
Non-interest income:
Non-interest income	$ 6,760,000	$ 6,382,000	$ 15,565,000	$ 16,043,000
Deposit fees
Non-interest income:
Non-interest income	$ 3,348,000	$ 1,632,000	$ 5,557,000	$ 3,724,000

XML

Consolidated Statements of Comprehensive Income (Loss) - Unaudited - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Statement of Comprehensive Income [Abstract]
Net income	$ 9,296	$ 23,663	$ 24,735	$ 47,804
Unrealized gains (losses) on available-for-sale debt securities:
Unrealized gains (losses) arising during the period	20,755	(12,190)	38,572	(46,288)
Income tax effect	(5,397)	3,170	(10,029)	12,035
Net unrealized gains (losses) on available-for-sale debt securities	15,358	(9,020)	28,543	(34,253)
Unrealized gains (losses) on cash flow hedges:
Unrealized gains (losses) arising during the period	(14,102)	1,895	(21,041)	2,768
Income tax effect	3,667	(492)	5,471	(719)
Reclassification adjustment for (gains) losses included in net income	4	(259)	(409)	(128)
Income tax effect	(1)	67	106	33
Net unrealized gains (losses) on cash flow hedges	(10,432)	1,211	(15,873)	1,954
Other comprehensive income (loss), net of income tax effect	4,926	(7,809)	12,670	(32,299)
Comprehensive income (loss)	$ 14,222	$ 15,854	$ 37,405	$ 15,505

XML

Consolidated Statements of Changes in Shareholders' Equity - Unaudited - USD ($) $ in Thousands	Total	Preferred Stock	Common Stock	Additional Paid in Capital	Retained Earnings	Accumulated Other Comprehensive Income (Loss)	Treasury Stock
Beginning balance, preferred stock (shares) at Dec. 31, 2017		9,000,000
Beginning balance, common stock (shares) at Dec. 31, 2017			31,382,503
Beginning balance at Dec. 31, 2017	$ 920,964	$ 217,471	$ 31,913	$ 422,096	$ 258,076	$ (359)	$ (8,233)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	47,804				47,804
Other comprehensive income (loss)	(32,299)					(32,299)
Preferred stock dividends	(7,229)				(7,229)
Share-based compensation expense	3,661			3,661
Exercise of warrants, shares			5,242
Exercise of warrants, value	112		$ 5	107
Issuance of common stock under share-based compensation arrangements (shares)			281,898
Issuance of common stock under share-based compensation arrangements	3,214		$ 282	2,932
Ending balance, preferred stock (shares) at Jun. 30, 2018		9,000,000
Ending balance, common stock (shares) at Jun. 30, 2018			31,669,643
Ending balance at Jun. 30, 2018	936,227	$ 217,471	$ 32,200	428,796	299,990	(33,997)	(8,233)
Beginning balance, preferred stock (shares) at Mar. 31, 2018		9,000,000
Beginning balance, common stock (shares) at Mar. 31, 2018			31,466,271
Beginning balance at Mar. 31, 2018	919,088	$ 217,471	$ 31,997	424,099	279,942	(26,188)	(8,233)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	23,663				23,663
Other comprehensive income (loss)	(7,809)					(7,809)
Preferred stock dividends	(3,615)				(3,615)
Share-based compensation expense	1,875			1,875
Issuance of common stock under share-based compensation arrangements (shares)			203,372
Issuance of common stock under share-based compensation arrangements	3,025		$ 203	2,822	0
Ending balance, preferred stock (shares) at Jun. 30, 2018		9,000,000
Ending balance, common stock (shares) at Jun. 30, 2018			31,669,643
Ending balance at Jun. 30, 2018	$ 936,227	$ 217,471	$ 32,200	428,796	299,990	(33,997)	(8,233)
Beginning balance, preferred stock (shares) at Dec. 31, 2018	9,000,000	9,000,000
Beginning balance, common stock (shares) at Dec. 31, 2018	31,003,028		31,003,028
Beginning balance at Dec. 31, 2018	$ 956,816	$ 217,471	$ 32,252	434,314	316,651	(22,663)	(21,209)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	24,735				24,735
Other comprehensive income (loss)	12,670					12,670
Preferred stock dividends	(7,229)				(7,229)
Share-based compensation expense	4,425			4,425
Issuance of common stock under share-based compensation arrangements (shares)			230,154
Issuance of common stock under share-based compensation arrangements	559		$ 231	328
Repurchase of common shares (shares)			(31,159)
Repurchase of common shares	$ (571)						(571)
Ending balance, preferred stock (shares) at Jun. 30, 2019	9,000,000	9,000,000
Ending balance, common stock (shares) at Jun. 30, 2019	31,202,023		31,202,023
Ending balance at Jun. 30, 2019	$ 991,405	$ 217,471	$ 32,483	439,067	334,157	(9,993)	(21,780)
Beginning balance, preferred stock (shares) at Mar. 31, 2019		9,000,000
Beginning balance, common stock (shares) at Mar. 31, 2019			31,131,247
Beginning balance at Mar. 31, 2019	978,373	$ 217,471	$ 32,412	436,713	328,476	(14,919)	(21,780)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	9,296				9,296
Other comprehensive income (loss)	4,926					4,926
Preferred stock dividends	(3,615)				(3,615)
Share-based compensation expense	2,315			2,315
Issuance of common stock under share-based compensation arrangements (shares)			70,776
Issuance of common stock under share-based compensation arrangements	$ 110		$ 71	39
Ending balance, preferred stock (shares) at Jun. 30, 2019	9,000,000	9,000,000
Ending balance, common stock (shares) at Jun. 30, 2019	31,202,023		31,202,023
Ending balance at Jun. 30, 2019	$ 991,405	$ 217,471	$ 32,483	$ 439,067	$ 334,157	$ (9,993)	$ (21,780)

XML

Consolidated Statements of Cash Flows - Unaudited - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018
Cash Flows from Operating Activities
Net income	$ 24,735	$ 47,804
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Provision for loan and lease losses	10,113	1,333
Depreciation and amortization	8,884	6,716
Share-based compensation expense	4,900	4,384
Deferred taxes	(681)	4,172
Net amortization of investment securities premiums and discounts	421	813
Unrealized (gain) loss on equity securities	345	296
Loss upon acquisition of interest-only GNMA securities	7,476	0
(Gain) loss on sale of SBA and other loans	(304)	(2,572)
Origination of loans held for sale	(22,152)	(11,554)
Proceeds from the sale of loans held for sale	19,591	12,640
Amortization of fair value discounts and premiums	232	85
Net (gain) loss on sales of other real estate owned	0	(28)
Valuation and other adjustments to other real estate owned	31	78
Earnings on investment in bank-owned life insurance	(3,653)	(3,900)
(Increase) decrease in accrued interest receivable and other assets	(63,311)	(7,857)
Increase (decrease) in accrued interest payable and other liabilities	16,502	13,061
Net Cash Provided By (Used In) Operating Activities	3,129	65,471
Cash Flows from Investing Activities
Proceeds from maturities, calls and principal repayments of securities available for sale	11,616	26,216
Purchases of investment securities available for sale	0	(763,242)
Origination of mortgage warehouse loans	(12,246,471)	(14,260,621)
Proceeds from repayments of mortgage warehouse loans	11,624,062	14,123,291
Net (increase) decrease in loans and leases, excluding mortgage warehouse loans	(22,665)	(18,680)
Proceeds from sales of loans	0	29,038
Purchase of loans	(555,587)	(278,508)
Proceeds from bank-owned life insurance	0	529
Net purchases of FHLB, Federal Reserve Bank, and other restricted stock	(12,262)	(30,148)
Purchases of bank premises and equipment	(345)	(608)
Proceeds from sales of other real estate owned	0	28
Purchases of leased assets under lessor operating leases	(11,672)	(6,486)
Net Cash Provided By (Used In) Investing Activities	(1,213,324)	(1,179,191)
Cash Flows from Financing Activities
Net increase in deposits	1,043,541	495,812
Net increase (decrease) in short-term borrowed funds from the FHLB	(335,970)	777,937
Net increase (decrease) in federal funds purchased	219,000	(50,000)
Proceeds from long-term borrowed funds from the FHLB	350,000	0
Repayments of other borrowings	(25,000)	0
Preferred stock dividends paid	(7,229)	(7,229)
Exercise of warrants	0	112
Purchase of treasury stock	(571)	0
Payments of employee taxes withheld from share-based awards	(1,210)	(700)
Proceeds from issuance of common stock	1,294	3,191
Net Cash Provided By (Used In) Financing Activities	1,243,855	1,219,123
Net Increase (Decrease) in Cash and Cash Equivalents	33,660	105,403
Cash and Cash Equivalents – Beginning	62,135	146,323
Cash and Cash Equivalents – Ending	95,795	251,726
Supplementary Cash Flows Information:
Interest paid	85,560	73,162
Income taxes paid	3,005	4,174
Non-cash items:
Transfer of loans to other real estate owned	291	57
Transfer of loans held for sale to held for investment	0	129,691
Acquisition of interest-only GNMA securities securing a mortgage warehouse loan	17,157	0
Acquisition of residential reverse mortgage loans securing a mortgage warehouse loan	1,325	0
University relationship intangible purchased not settled	$ 0	$ 1,502

XML

Description of the Business

6 Months Ended

Jun. 30, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of the Business

DESCRIPTION OF THE BUSINESS

Customers Bancorp, Inc. (the “Bancorp” or “Customers Bancorp”) is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the “Bank”), collectively referred to as “Customers” herein. The consolidated financial statements have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC.

Customers Bancorp, Inc. and its wholly owned subsidiaries, Customers Bank, and non-bank subsidiaries, serve residents and businesses in Southeastern Pennsylvania (Bucks, Berks, Chester, Philadelphia and Delaware Counties); Rye Brook, New York (Westchester County); Hamilton, New Jersey (Mercer County); Boston, Massachusetts; Providence, Rhode Island; Portsmouth, New Hampshire (Rockingham County); Manhattan and Melville, New York; Washington, D.C.; Chicago, Illinois; and nationally for certain loan and deposit products. The Bank has 13 full-service branches and provides commercial banking products, primarily loans and deposits. In addition, Customers Bank also administratively supports loan, equipment leases and other financial products to customers through its limited-purpose offices in Boston, Massachusetts, Providence, Rhode Island, Portsmouth, New Hampshire, Manhattan and Melville, New York, Philadelphia, Pennsylvania, Washington, D.C., and Chicago, Illinois. The Bank also provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Through BankMobile, a division of Customers Bank, Customers offers state of the art high tech digital banking services to consumers, students, and the "under banked" nationwide, along with "Banking as a Service" offerings with white label partners.

Customers is subject to regulation of the Pennsylvania Department of Banking and Securities and the Federal Reserve Bank and is periodically examined by those regulatory authorities. Customers Bancorp has made certain equity investments through its wholly owned subsidiaries CB Green Ventures Pte Ltd. and CUBI India Ventures Pte Ltd.

XML

Significant Accounting Policies and Basis of Presentation

6 Months Ended

Jun. 30, 2019

Accounting Policies [Abstract]

Significant Accounting Policies and Basis of Presentation

SIGNIFICANT ACCOUNTING POLICIES AND BASIS OF PRESENTATION

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2018 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2018 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2018 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on March 1, 2019 (the "2018 Form 10-K"). The 2018 Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Loans Held for Sale and Loans at Fair Value; Loans Receivable - Mortgage Warehouse, at Fair Value; Loans Receivable; Purchased Loans; ALLL; Goodwill and Other Intangible Assets; FHLB, Federal Reserve Bank, and Other Restricted Stock; OREO; BOLI; Bank Premises and Equipment; Lessor Operating Leases; Treasury Stock; Income Taxes; Share-Based Compensation; Transfer of Financial Assets; Segment Information; Derivative Instruments and Hedging; Comprehensive Income (Loss); EPS; Loss Contingencies; and Collaborative Arrangements. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2019, with the exception of the adoption of ASU 2016-02, Leases as described below in accounting standards adopted in 2019 and the election of the fair value option, upon acquisition on June 28, 2019, for certain interest-only classes of Ginnie Mae guaranteed home equity conversion mortgage-backed securities ("interest-only GNMA securities") that served as the primary collateral for loans made to one commercial mortgage warehouse customer, as further described in NOTE 5 - INVESTMENT SECURITIES. As the interest-only GNMA securities are carried at their current fair value, changes in fair value are reported in non-interest income. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Recently Issued Accounting Standards

Accounting Standards Adopted in 2019

Standard	Summary of guidance	Effects on Financial Statements
ASU 2016-02, Leases Issued February 2016	Ÿ  Supersedes the lease accounting guidance for both lessees and lessors under ASC 840, Leases. Ÿ  From the lessee's perspective, the new standard establishes a ROU model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Ÿ  Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. Ÿ  This ASU requires lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. Ÿ  Effective January 1, 2019. Ÿ  In July 2018, the FASB issued ASU 2018-11 “Leases (Topic 842): Targeted Improvements,” which provides lessees the option to apply the new leasing standard to all open leases as of the adoption date. Prior to this ASU issuance, a modified retrospective transition approach was required. Ÿ  In December 2018, the FASB issued ASU 2018-20 "Leases (Topic 842): Narrow-Scope Improvements for Lessors," which provides lessors a policy election to not evaluate whether certain sales taxes and other similar taxes are lessor costs or lessee costs. Additionally, the update requires certain lessors to exclude from variable payments lessor costs paid by lessees directly to third parties. Ÿ  In March 2019, the FASB issued ASU 2019-01 "Codification Improvements," which clarifies that lessors who are not manufacturers or dealers should use the original cost of the underlying asset in a lease as its fair value. Additionally, the update states that lessors who are depository or lending institutions within the scope of ASC 942 should present all principal payments received under leases under investing activities in their Statement of Cash Flows and that interim disclosures under ASC 250-10-50-3 are not required in the interim reports of issuers adopting ASC 842.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not materially change Customers' recognition of operating lease expense in its consolidated statements of income. Ÿ  Customers adopted certain practical expedients available under the new guidance, which did not require it to (1) reassess whether any expired or existing contracts contain leases, (2) reassess the lease classification for any expired or existing leases, (3) reassess initial direct costs for any existing leases, (4) separate non-lease components from the associated lease components, (5) evaluate whether certain sales taxes and other similar taxes are lessor costs, and (6) capitalize short-term leases. Additionally, Customers elected to apply the new lease guidance at the adoption date, rather than at the beginning of the earliest period presented and will continue to present comparative periods prior to January 1, 2019 under Topic 840. Customers did not adopt the hindsight practical expedient. Ÿ  The adoption of the ASU for Customers' lessor equipment finance business did not have a significant impact on Customers' financial condition, results of operations, and consolidated financial statements. Ÿ See NOTE 7 - LEASES.
ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities Issued March 2017	Ÿ  Requires that premiums for certain callable debt securities held be amortized to their earliest call date. Ÿ  Effective on January 1, 2019. Ÿ  Adoption of this new guidance must be applied on a modified retrospective approach.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2019 (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2017-11, Accounting for Certain Financial Instruments with Down Round Features Issued July 2017	Ÿ  Changes the classification analysis of certain equity-linked financial instruments (or embedded features) with down round features. Ÿ  When determining whether certain financial instruments should be classified as liabilities or equity instruments, a down round feature no longer precludes equity classification when assessing whether the instrument is indexed to an entity's own stock. As a result, a freestanding equity-linked financial instrument (or embedded conversion option) would no longer be accounted for as a derivative liability at fair value as a result of the existence of a down round feature. Ÿ  For freestanding equity-classified financial instruments, the amendments require entities to recognize the effect of the down round feature when it is triggered. That effect is treated as a dividend and as a reduction of net income available to common shareholders in basic EPS. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2018-07, Compensation - Stock Compensation (Topic 718): Improvements to Non-employee Share-Based Payment Accounting Issued June 2018	Ÿ  Expands the scope of Topic 718, Compensation - Stock Compensation, which currently only includes share-based payments issued to employees, to also include share-based payments issued to non-employees for goods and services. Ÿ  Applies to all share-based payment transactions in which a grantor acquires goods or services from non-employees to be used or consumed in a grantor's own operations by issuing share-based payment awards. Ÿ  With the amended guidance from ASU 2018-07, non-employees share-based payments are measured with an estimate of the fair value of the equity the business is obligated to issue at the grant date (the date that the business and the stock award recipient agree to the terms of the award). Ÿ  Compensation would be recognized in the same period and in the same manner as if the entity had paid cash for goods or services instead of stock. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of guidance	Effects on Financial Statements
ASU 2019-04, Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments Issued April 2019	Ÿ  Clarifies the scope of the credit losses standard and addresses issues related to accrued interest receivable balances, recoveries, variable interest rates, and prepayments. Ÿ  Addresses partial-term fair value hedges, fair value hedge basis adjustments and certain transition requirements. Ÿ  Addresses recognizing and measuring financial instruments, specifically the requirement for remeasurement under ASC 820 when using the measurement alternative, certain disclosure requirements and which equity securities have to be remeasured at historical exchange rates. Ÿ  Topic 326 Amendments - Effective for fiscal years beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted. Topic 815 Amendments - Effective for first annual period beginning after the issuance date of this ASU (i.e., fiscal year 2020). Entities that have already adopted the amendments in ASU 2017-12 may elect either to retrospectively apply all the amendments or to prospectively apply all amendments as of the date of adoption. Topic 825 Amendments - Effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.
ASU 2018-18, Collaborative Arrangements (Topic 808): Clarifying the Interaction Between Topic 808 and Topic 606 Issued November 2018	Ÿ  Clarifies that certain transactions between collaborative arrangement participants should be accounted for as revenue under Topic 606 when the collaborative arrangement participant is a customer in the context of a unit of account. In those situations, all the guidance in Topic 606 should be applied, including recognition, measurement, presentation, and disclosure requirements. Ÿ  Adds unit-of-account guidance in Topic 808 to align with the guidance in Topic 606 when an entity is assessing whether the collaborative arrangement or a part of the arrangement is within scope of Topic 606. Ÿ  Requires that in a transaction with a collaborative arrangement participant that is not directly related to sales to third parties, presenting the transaction together with revenue recognized under Topic 606 is precluded if the collaborative arrangement participant is not a customer. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.

Accounting Standards Issued But Not Yet Adopted (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2018-15, Internal-Use Software (Subtopic 350-40): Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract Issued August 2018	Ÿ  Clarifies that service contracts with hosting arrangements must follow internal-use software guidance Subtopic 350-40 when determining which implementation costs to capitalize as an asset related to the service contract and which costs to expense. Ÿ  Also clarifies that capitalized implementation costs of a hosting arrangement that is a service contract are to be amortized over the term of the hosting arrangement, which includes the noncancelable period of the arrangement plus options to extend the arrangement if reasonably certain to exercise. Ÿ  Clarifies that existing impairment guidance in Subtopic 350-40 must be applied to the capitalized implementation costs as if they were long-lived assets. Ÿ  Applied either retrospectively or prospectively to all implementation costs incurred after the date of adoption. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers intends to adopt this guidance on its effective date and does not expect the adoption of this guidance to materially impact its financial condition, results of operations and consolidated financial statements.
ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments Issued June 2016	Ÿ  Requires an entity to utilize a new impairment model known as the CECL model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset (including held-to-maturity debt securities), presents the net amount expected to be collected on the financial asset. Ÿ  Replaces today's "incurred loss" approach and is expected to result in earlier recognition of credit losses. Ÿ  For available-for-sale debt securities, entities will be required to record allowances for credit losses rather than reduce the carrying amount, as they do today under the OTTI model, and will be allowed to reverse previously established allowances in the event the credit of the issuer improves. Ÿ  Simplifies the accounting model for PCI debt securities and loans. Ÿ  In May 2019, the FASB issued ASU 2019-05 "Financial Instruments - Credit Losses (Topic 326): Targeted Transition Relief," which provides entities that have certain instruments within the scope of Topic 326 with an option to irrevocably elect the fair value option in Subtopic 825, Financial Instruments. This relief is to be applied on an instrument-by-instrument basis for eligible instruments upon adoption of Topic 326. Ÿ  Effective beginning after December 15, 2019 with early adoption permitted. Ÿ  Adoption can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted.	Ÿ  Customers has established a company-wide, cross-discipline governance structure, which provides implementation oversight and continues evaluating the impact of this ASU and reviewing the loss modeling requirements consistent with lifetime expected loss estimates. Ÿ  Customers has selected a third-party vendor to assist in the implementation process of its new model, which will include different assumptions used in calculating credit losses, such as estimating losses over the contractual term adjusted for prepayments and will consider expected future changes in macroeconomic conditions. Ÿ  Customers began to run the new model parallel to its current ALLL model during second quarter 2019 and continues to evaluate the results and assumptions. Ÿ   The adoption of this ASU will result in an increase to Customers' ALLL which will depend upon the nature and characteristics of Customers' loan and lease portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Ÿ  Customers does not intend to early adopt this new guidance.

XML

Earnings Per Share

6 Months Ended

Jun. 30, 2019

Earnings Per Share [Abstract]

Earnings Per Share

EARNINGS PER SHARE

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2019		2018		2019		2018
Net income available to common shareholders	$	5,681	$	20,048	$	17,506	$	40,575
Weighted-average number of common shares outstanding - basic	31,154,292		31,564,893		31,101,037		31,495,082
Share-based compensation plans	471,449		807,258		446,985		823,245
Warrants	—		8,511		—		8,566
Weighted-average number of common shares - diluted	31,625,741		32,380,662		31,548,022		32,326,893
Basic earnings per common share	$	0.18	$	0.64	$	0.56	$	1.29
Diluted earnings per common share	$	0.18	$	0.62	$	0.55	$	1.26

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2019	2018	2019	2018
Share-based compensation awards	2,246,181	1,069,225	2,301,663	1,069,225

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component

6 Months Ended

Jun. 30, 2019

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (Loss) By Component

CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) BY COMPONENT

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2019 and 2018. All amounts are presented net of tax. Amounts in parentheses indicate reductions to AOCI.

	Three Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2019	$	(8,556	)	$	—	$	(8,556	)	$	(6,363	)	$	(14,919	)
Other comprehensive income (loss) before reclassifications	15,358			—		15,358			(10,435		)	4,923
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			3			3
Net current-period other comprehensive income	15,358			—		15,358			(10,432		)	4,926
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

	Six Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized  Gains (Losses) on Cash Flow  Hedges			Total
Balance - December 31, 2018	$	(21,741	)	$	—	$	(21,741	)	$	(922	)	$	(22,663	)
Other comprehensive income (loss) before reclassifications	28,543			—		28,543			(15,570		)	12,973
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(303		)	(303		)
Net current-period other comprehensive income (loss)	28,543			—		28,543			(15,873		)	12,670
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2019 there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2019, reclassification amounts of $4 thousand ($3 thousand net of taxes) and $409 thousand ($303 thousand net of taxes) were reported as an increase and as a reduction, respectively, to interest expense for the applicable hedged items on the consolidated statements of income.

	Three Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2018	$	(26,691	)	$	—	$	(26,691	)	$	503		$	(26,188	)
Other comprehensive income (loss) before reclassifications	(9,020		)	—		(9,020		)	1,403			(7,617		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(192		)	(192		)
Net current-period other comprehensive income (loss)	(9,020		)	—		(9,020		)	1,211			(7,809		)
Balance - June 30, 2018	$	(35,711	)	$	—	$	(35,711	)	$	1,714		$	(33,997	)

	Six Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - December 31, 2017	$	(249	)	$	88		$	(161	)	$	(198	)	$	(359	)
Reclassification of the income tax effects of the Tax Cuts and Jobs Act (2)	(256		)	—			(256		)	(42		)	(298		)
Reclassification of net unrealized gains on equity securities (2)	(953		)	(88		)	(1,041		)	—			(1,041		)
Balance after reclassifications on January 1, 2018	(1,458		)	—			(1,458		)	(240		)	(1,698		)
Other comprehensive income (loss) before reclassifications	(34,253		)	—			(34,253		)	2,049			(32,204		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—			—			(95		)	(95		)
Net current-period other comprehensive income	(34,253		)	—			(34,253		)	1,954			(32,299		)
Balance - June 30, 2018	$	(35,711	)	$	—		$	(35,711	)	$	1,714		$	(33,997	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2018, there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2018, reclassification amounts of $259 thousand ($192 thousand net of taxes) and $128 thousand ($95 thousand net of taxes) were reported as reductions to interest expense for the applicable hedged items on the consolidated statements of income.

(2)

Amounts reclassified from accumulated other comprehensive income (loss) on January 1, 2018 as a result of the adoption of ASU 2018-02 and ASU 2016-01 resulted in a decrease in AOCI of $1.3 million and a corresponding increase in retained earnings for the same amount.

XML

Investment Securities

6 Months Ended

Jun. 30, 2019

Investments, Debt and Equity Securities [Abstract]

Investment Securities

INVESTMENT SECURITIES

The amortized cost and approximate fair value of investment securities as of June 30, 2019 and December 31, 2018 are summarized in the tables below:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	299,370	$	2,023	$	(2	)	$	301,391
Corporate notes (1)	381,267		8,574		(1,403		)	388,438
Available-for-sale debt securities	$	680,637	$	10,597	$	(1,405	)	689,829
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities (2)								17,157
Equity securities (3)								1,373
Total investment securities, at fair value								$	708,359

	December 31, 2018
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	311,267	$	—	$	(5,893	)	$	305,374
Corporate notes (1)	381,407		920		(24,407		)	357,920
Available-for-sale debt securities	$	692,674	$	920	$	(30,300	)	663,294
Equity securities (3)								1,718
Total investment securities, at fair value								$	665,012

(1) Includes corporate securities issued by other domestic and foreign bank holding companies.

(2) Reported at fair value with fair value changes recorded in non-interest income based on a fair value option election.

(3) Includes equity securities issued by a foreign entity.

On June 28, 2019, Customers obtained ownership of certain interest-only classes of Ginnie Mae guaranteed home equity conversion mortgage-backed securities ("interest-only GNMA securities") that served as the primary collateral for loans made to one commercial mortgage warehouse customer through a Uniform Commercial Code private sale transaction. In connection with the acquisition of the interest-only GNMA securities, Customers recognized a pre-tax loss of $7.5 million for the three and six months ended June 30, 2019 for the shortfall in the fair value of the interest-only GNMA securities compared to its credit exposure to this commercial mortgage warehouse customer. On June 28, 2019, Customers elected the fair value option for these interest-only GNMA securities acquired on such date. The fair value of these securities at June 30, 2019 was $17.2 million.

There were no sales of available-for-sale debt securities or equity securities for the three and six months ended June 30, 2019 and 2018.

The following table shows debt securities by stated maturity.  Debt securities backed by mortgages and interest-only GNMA securities have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	379,267		386,316
Due after ten years	2,000		2,122
Agency-guaranteed residential mortgage-backed securities	299,370		301,391
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	—		17,157
Total debt securities	$	680,637	$	706,986

Gross unrealized losses and fair value of Customers' available-for-sale debt securities aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Less Than 12 Months				12 Months or More					Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	—	$	64,296	$	(2	)	$	64,296	$	(2	)
Corporate notes	—		—		74,492		(1,403		)	74,492		(1,403		)
Total	$	—	$	—	$	138,788	$	(1,405	)	$	138,788	$	(1,405	)

	December 31, 2018
	Less Than 12 Months					12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	305,374	$	(5,893	)	$	—	$	—	$	305,374	$	(5,893	)
Corporate notes	310,036		(24,407		)	—		—		310,036		(24,407		)
Total	$	615,410	$	(30,300	)	$	—	$	—	$	615,410	$	(30,300	)

At June 30, 2019, there were no available-for-sale debt securities with unrealized losses in the less-than-twelve-month category and seven available-for-sale debt securities with unrealized losses in the twelve-month-or-more category.  The unrealized losses on the mortgage-backed securities are guaranteed by government-sponsored entities and primarily relate to changes in market interest rates. The unrealized losses on the corporate notes relate to securities with no company specific concentration. The unrealized losses were principally due to an upward shift in interest rates since the time of purchase that resulted in a negative impact on the respective security's fair value. All amounts related to the mortgage-backed securities and the corporate notes are expected to be recovered when market prices recover or at maturity. Customers does not intend to sell these securities and it is not more likely than not that Customers will be required to sell the securities before recovery of the amortized cost basis.

At June 30, 2019 and December 31, 2018, Customers Bank had pledged investment securities aggregating $22.6 million and $23.0 million in fair value, respectively, as collateral against its borrowings primarily with the FHLB and an unused line of credit with another financial institution. These counterparties do not have the ability to sell or repledge these securities.

At June 30, 2019 and December 31, 2018, no securities holding of any one issuer, other than the U.S. Government and its agencies, amounted to greater than 10% of shareholders' equity.

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses

6 Months Ended

Jun. 30, 2019

Receivables [Abstract]

Loans and Leases Receivable and Allowance for Loan and Lease Losses

LOANS AND LEASES RECEIVABLE AND ALLOWANCE FOR LOAN AND LEASE LOSSES

The following table presents loans and leases receivable as of June 30, 2019 and December 31, 2018.

(amounts in thousands)	June 30, 2019			December 31, 2018
Loans receivable, mortgage warehouse, at fair value	$	2,001,540		$	1,405,420
Loans receivable:
Commercial:
Multi-family	3,017,531			3,285,297
Commercial and industrial (including owner occupied commercial real estate) (1)	2,184,556			1,951,277
Commercial real estate non-owner occupied	1,176,575			1,125,106
Construction	59,811			56,491
Total commercial loans and leases receivable	6,438,473			6,418,171
Consumer:
Residential real estate	648,860			566,561
Manufactured housing	75,597			79,731
Other consumer	552,839			74,035
Total consumer loans receivable	1,277,296			720,327
Loans and leases receivable	7,715,769			7,138,498
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	(424		)
Allowance for loan and lease losses	(48,388		)	(39,972		)
Total loans and leases receivable, net of allowance for loan and lease losses	$	9,667,258		$	8,503,522

(1) Includes direct finance equipment leases of $64.5 million and $54.5 million at June 30, 2019 and December 31, 2018, respectively.

Customers' total loans and leases receivable portfolio includes loans receivable which are reported at fair value based on an election made to account for these loans at fair value and loans and leases receivable which are predominately reported at their outstanding unpaid principal balance, net of charge-offs and deferred costs and fees and unamortized premiums and discounts and are evaluated for impairment.

Loans receivable, mortgage warehouse, at fair value:

Mortgage warehouse loans consist of commercial loans to mortgage companies. These mortgage warehouse lending transactions are subject to master repurchase agreements. As a result of the contractual provisions, for accounting purposes control of the underlying mortgage loan has not transferred and the rewards and risks of the mortgage loans are not assumed by Customers. The mortgage warehouse loans receivable are designated as loans held for investment and reported at fair value based on an election made to account for the loans at fair value. Pursuant to the agreements, Customers funds the pipelines for these mortgage lenders by sending payments directly to the closing agents for funded mortgage loans and receives proceeds directly from third party investors when the underlying mortgage loans are sold into the secondary market. The fair value of the mortgage warehouse loans is estimated as the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The interest rates on these loans are variable, and the lending transactions are short-term, with an average life under 30 days from purchase to sale. The primary goal of these lending transactions is to provide liquidity to mortgage companies.

At June 30, 2019 and December 31, 2018, all of Customers' commercial mortgage warehouse loans were current in terms of payment. As these loans are reported at their fair value, they do not have an allowance for loan and lease loss and are therefore excluded from ALLL-related disclosures.

Loans and leases receivable:

The following tables summarize loans receivable by loan type and performance status as of June 30, 2019 and December 31, 2018:

	June 30, 2019
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	—	$	3,015,935	$	1,596	$	3,017,531
Commercial and industrial	626		—		626		5,400		1,592,049		395		1,598,470
Commercial real estate owner occupied	801		—		801		927		576,692		7,666		586,086
Commercial real estate non-owner occupied	252		—		252		94		1,172,421		3,808		1,176,575
Construction	—		—		—		—		59,811		—		59,811
Residential real estate	2,611		—		2,611		5,083		637,309		3,857		648,860
Manufactured housing (5)	3,829		2,006		5,835		1,570		66,470		1,722		75,597
Other consumer	1,480		—		1,480		359		550,794		206		552,839
Total	$	9,599	$	2,006	$	11,605	$	13,433	$	7,671,481	$	19,250	$	7,715,769
	December 31, 2018
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	1,155	$	3,282,452	$	1,690	$	3,285,297
Commercial and industrial	1,914		—		1,914		17,764		1,353,586		536		1,373,800
Commercial real estate owner occupied	193		—		193		1,037		567,809		8,438		577,477
Commercial real estate non-owner occupied	1,190		—		1,190		129		1,119,443		4,344		1,125,106
Construction	—		—		—		—		56,491		—		56,491
Residential real estate	5,940		—		5,940		5,605		550,679		4,337		566,561
Manufactured housing (5)	3,926		2,188		6,114		1,693		69,916		2,008		79,731
Other consumer	200		—		200		111		73,503		221		74,035
Total	$	13,363	$	2,188	$	15,551	$	27,494	$	7,073,879	$	21,574	$	7,138,498

 

(1) Includes past due loans and leases that are accruing interest because collection is considered probable.

(2) Loans and leases where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Due to the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the ALLL.

(5) Certain manufactured housing loans purchased in 2010 are supported by cash reserves held at the Bank of $0.4 million and $0.5 million at June 30, 2019 and December 31, 2018, respectively, which are used to fund past-due payments when the loan becomes 90 days or more delinquent. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.

As of June 30, 2019 and December 31, 2018, the Bank had $0.5 million and $0.2 million, respectively, of residential real estate held in OREO. As of June 30, 2019 and December 31, 2018, the Bank had initiated foreclosure proceedings on $0.7 million and $2.1 million, respectively, in loans secured by residential real estate.

Allowance for loan and lease losses

The changes in the ALLL for the three and six months ended June 30, 2019 and 2018, and the loans and leases and ALLL by loan and lease type based on impairment-evaluation method as of June 30, 2019 and December 31, 2018 are presented in the tables below.

Three Months Ended June 30, 2019	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied		Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2019	$	10,630		$	12,647		$	3,425		$	6,015	$	584		$	6,572		$	117		$	3,689		$	43,679
Charge-offs	—			(183		)	(66		)	—		—			(69		)	—			(932		)	(1,250		)
Recoveries	7			338			97			—		114			8			—			49			613
Provision for loan and lease losses	(711		)	934			(96		)	144		(49		)	(2,343		)	6			7,461			5,346
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
Six Months Ended June 30, 2019
Ending Balance, December 31, 2018	$	11,462		$	12,145		$	3,320		$	6,093	$	624		$	3,654		$	145		$	2,529		$	39,972
Charge-offs	(541		)	(183		)	(74		)	—		—			(109		)	—			(1,687		)	(2,594		)
Recoveries	7			457			225			—		120			15			—			73			897
Provision for loan and lease losses	(1,002		)	1,317			(111		)	66		(95		)	608			(22		)	9,352			10,113
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
As of June 30, 2019
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	—		$	10,605		$	950		$	94	$	—		$	8,107		$	10,126		$	359		$	30,241
Collectively evaluated for impairment	3,015,935			1,587,470			577,470			1,172,673		59,811			636,896			63,749			552,274			7,666,278
Loans acquired with credit deterioration	1,596			395			7,666			3,808		—			3,857			1,722			206			19,250
Total loans and leases receivable	$	3,017,531		$	1,598,470		$	586,086		$	1,176,575	$	59,811		$	648,860		$	75,597		$	552,839		$	7,715,769
Allowance for loan and lease losses:
Individually evaluated for impairment	$	—		$	225		$	31		$	—	$	—		$	39		$	3		$	5		$	303
Collectively evaluated for impairment	9,926			13,250			3,321			4,249		649			3,789			91			10,108			45,383
Loans acquired with credit deterioration	—			261			8			1,910		—			340			29			154			2,702
Total allowance for loan and lease losses	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388

Three Months Ended June 30, 2018	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied			Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2018	$	12,545		$	11,737		$	3,525		$	7,233		$	921		$	3,179		$	176		$	183		$	39,499
Charge-offs	—			(174		)	(483		)	—			—			(42		)	—			(462		)	(1,161		)
Recoveries	—			140			326			—			209			56			—			3			734
Provision for loan and lease losses	(476		)	555			(380		)	(535		)	(138		)	(285		)	(27		)	502			(784		)
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
Six Months Ended June 30, 2018
Ending Balance, December 31, 2017	$	12,168		$	10,918		$	3,232		$	7,437		$	979		$	2,929		$	180		$	172		$	38,015
Charge-offs	—			(224		)	(501		)	—			—			(407		)	—			(718		)	(1,850		)
Recoveries	—			175			326			—			220			63			—			6			790
Provision for loan and lease losses	(99		)	1,389			(69		)	(739		)	(207		)	323			(31		)	766			1,333
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
As of December 31, 2018
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	1,155		$	17,828		$	1,069		$	129		$	—		$	8,631		$	10,195		$	111		$	39,118
Collectively evaluated for impairment	3,282,452			1,355,436			567,970			1,120,633			56,491			553,593			67,528			73,703			7,077,806
Loans acquired with credit deterioration	1,690			536			8,438			4,344			—			4,337			2,008			221			21,574
Total loans and leases receivable	$	3,285,297		$	1,373,800		$	577,477		$	1,125,106		$	56,491		$	566,561		$	79,731		$	74,035		$	7,138,498
Allowance for loan and lease losses:
Individually evaluated for impairment	$	539		$	261		$	1		$	—		$	—		$	41		$	3		$	—		$	845
Collectively evaluated for impairment	10,923			11,516			3,319			4,161			624			3,227			89			2,390			36,249
Loans acquired with credit deterioration	—			368			—			1,932			—			386			53			139			2,878
Total allowance for loan and lease losses	$	11,462		$	12,145		$	3,320		$	6,093		$	624		$	3,654		$	145		$	2,529		$	39,972

Impaired Loans - Individually Evaluated for Impairment

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of June 30, 2019 and December 31, 2018 and the average recorded investment and interest income recognized for the three and six months ended June 30, 2019 and 2018. Customers had no impaired lease receivables as of June 30, 2019 and December 31, 2018, respectively. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	June 30, 2019						Three Months Ended June 30, 2019				Six Months Ended June 30, 2019
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	534	$	—	$	998	$	—	$	665	$	—
Commercial and industrial	4,663		6,144		—		7,923		16		9,836		18
Commercial real estate owner occupied	784		1,555		—		669		—		792		21
Commercial real estate non-owner occupied	94		206		—		98		—		108		—
Residential real estate	4,365		4,684		—		4,544		61		4,643		61
Manufactured housing	9,961		9,961		—		10,051		123		10,043		238
Other consumer	132		132		—		120		8		117		8
With an allowance recorded:
Multi-family	—		—		—		—		—		385		—
Commercial and industrial	5,942		6,048		225		6,084		58		5,445		97
Commercial real estate owner occupied	166		166		31		239		—		170		1
Commercial real estate non-owner occupied	—		—		—		—		—		—		—
Residential real estate	3,742		3,742		39		3,794		28		3,792		54
Manufactured housing	165		165		3		166		2		167		4
Other consumer	227		227		5		114		—		76		—
Total	$	30,241	$	33,564	$	303	$	34,800	$	296	$	36,239	$	502

	December 31, 2018						Three Months Ended June 30, 2018				Six Months Ended June 30, 2018
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	672	$	8	$	448	$	8
Commercial and industrial	13,660		15,263		—		5,736		2		6,870		2
Commercial real estate owner occupied	1,037		1,766		—		664		—		713		—
Commercial real estate non-owner occupied	129		241		—		1,390		8		980		8
Residential real estate	4,842		5,128		—		3,959		2		3,849		2
Manufactured housing	10,027		10,027		—		10,015		146		9,963		277
Other consumer	111		111		—		96		—		74		—
With an allowance recorded:
Multi-family	1,155		1,155		539		—		—		—		—
Commercial and industrial	4,168		4,351		261		8,283		11		8,296		12
Commercial real estate owner occupied	32		32		1		455		1		517		2
Residential real estate	3,789		3,789		41		4,550		38		4,906		63
Manufactured housing	168		168		3		225		6		225		6
Total	$	39,118	$	42,031	$	845	$	36,045	$	222	$	36,841	$	380

Troubled Debt Restructurings

At June 30, 2019 and December 31, 2018, there were $19.0 million and $19.2 million, respectively, in loans reported as TDRs. TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum performance requirement of six months, however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status. Modifications of PCI loans that are accounted for within loan pools in accordance with the accounting standards for PCI loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs. Customers had no lease receivables that had been restructured as a TDR as of June 30, 2019 and December 31, 2018, respectively.

The following table presents total TDRs based on loan type and accrual status at June 30, 2019 and December 31, 2018. Nonaccrual TDRs are included in the reported amount of total non-accrual loans.

	June 30, 2019						December 31, 2018
(amounts in thousands)	Accruing TDRs		Nonaccrual TDRs		Total		Accruing TDRs		Nonaccrual TDRs		Total
Commercial and industrial	$	5,205	$	35	$	5,240	$	64	$	5,273	$	5,337
Commercial real estate owner occupied	23		—		23		32		—		32
Residential real estate	3,024		646		3,670		3,026		667		3,693
Manufactured housing	8,556		1,498		10,054		8,502		1,620		10,122
Other consumer	—		11		11		—		12		12
Total TDRs	$	16,808	$	2,190	$	18,998	$	11,624	$	7,572	$	19,196

The following table presents loans modified in a TDR by type of concession for the three and six months ended June 30, 2019 and 2018. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Extensions of maturity	—	$	—	1	$	56	2	$	514	1	$	56
Interest-rate reductions	2	47		15	607		12	432		24	929
Total	2	$	47	16	$	663	14	$	946	25	$	985

The following table provides, by loan type, the number of loans modified in TDRs and the related recorded investment for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Commercial and industrial	—	$	—	—	$	—	1	$	431	—	$	—
Manufactured housing	2	47		14	450		12	432		23	772
Residential real estate	—	—		1	200		1	83		1	200
Other consumer	—	—		1	13		—	—		1	13
Total loans	2	$	47	16	$	663	14	$	946	25	$	985

As of both June 30, 2019 and December 31, 2018, except for one commercial and industrial loan with an outstanding commitment of $1.5 million, there were no other commitments to lend additional funds to debtors whose loans have been modified in TDRs.

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification:

	June 30, 2019				June 30, 2018
(dollars in thousands)	Number of loans		Recorded investment		Number of loans	Recorded investment
Manufactured housing	3		$	108	—	$	—
Commercial and industrial	1		—		—	—
Total loans	$	4	$	108	—	$	—

Loans modified in TDRs are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of ALLL. There were no allowances recorded as a result of TDR modifications during the three and six months ended June 30, 2019 and 2018.

Purchased-Credit-Impaired Loans

The changes in accretable yield related to PCI loans for the three and six months ended June 30, 2019 and 2018 were as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
(amounts in thousands)	2019			2018			2019			2018
Accretable yield balance, beginning of period	$	6,194		$	7,663		$	6,178		$	7,825
Accretion to interest income	(378		)	(516		)	(655		)	(854		)
Reclassification from nonaccretable difference and disposals, net	(9		)	256			284			432
Accretable yield balance, end of period	$	5,807		$	7,403		$	5,807		$	7,403

Credit Quality Indicators

The ALLL represents management's estimate of probable losses in Customers' loans and leases receivable portfolio, excluding commercial mortgage warehouse loans reported at fair value pursuant to a fair value option election. Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Residential real estate loans, manufactured housing and other consumer loans are evaluated based on the payment activity of the loan.

To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, and construction loan portfolios, and for purposes of analyzing historical loss rates used in the determination of the ALLL for the respective loan portfolios, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter.  While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans and leases. The 2018 Form 10-K describes Customers Bancorp’s risk rating grades.

Risk ratings are not established for certain consumer loans, including residential real estate, other consumer loans, home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history and through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans and leases receivable as of June 30, 2019 and December 31, 2018.

	June 30, 2019
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	2,969,263	$	1,545,879	$	568,720	$	1,108,632	$	59,811	$	—	$	—	$	—	$	6,252,305
Special Mention	43,147		29,473		11,853		30,051		—		—		—		—		114,524
Substandard	5,121		23,118		5,513		37,892		—		—		—		—		71,644
Performing (1)	—		—		—		—		—		641,166		68,192		551,000		1,260,358
Non-performing (2)	—		—		—		—		—		7,694		7,405		1,839		16,938
Total	$	3,017,531	$	1,598,470	$	586,086	$	1,176,575	$	59,811	$	648,860	$	75,597	$	552,839	$	7,715,769

	December 31, 2018
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	3,201,822	$	1,306,466	$	562,639	$	1,054,493	$	56,491	$	—	$	—	$	—	$	6,181,911
Special Mention	55,696		30,551		9,730		30,203		—		—		—		—		126,180
Substandard	27,779		36,783		5,108		40,410		—		—		—		—		110,080
Performing (1)	—		—		—		—		—		555,016		71,924		73,724		700,664
Non-performing (2)	—		—		—		—		—		11,545		7,807		311		19,663
Total	$	3,285,297	$	1,373,800	$	577,477	$	1,125,106	$	56,491	$	566,561	$	79,731	$	74,035	$	7,138,498

(1) Includes residential real estate, manufactured housing, and other consumer loans not subject to risk ratings.

(2) Includes residential real estate, manufactured housing, and other consumer loans that are past due and still accruing interest or on nonaccrual status.

(3) Excludes commercial mortgage warehouse loans reported at fair value.

Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30,					Six Months Ended June 30,
(amounts in thousands)	2019		2018			2019		2018
Purchases (1)
Residential real estate	$	39,474	$	277,374		$	105,858	$	277,374
Other consumer (2)	384,116		—			450,252		—
Total	$	423,590	$	277,374		$	556,110	$	277,374
Sales (3)
Commercial and industrial (4)	—		(10,307		)	—		(17,149		)
Commercial real estate owner occupied (4)	—		(1,430		)	—		(9,581		)
Total	$	—	$	(11,737	)	$	—	$	(26,730	)

(1) Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 100.6% and 100.4% of loans outstanding for the three months ended June 30, 2019 and 2018, respectively. The purchase price was 99.9% and 100.4% of loans outstanding for the six months ended June 30, 2019 and 2018, respectively.

(2) Other consumer loan purchases for the three and six months ended June 30, 2019 consist of third-party originated unsecured consumer loans. None of the loans are considered sub-prime. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3) Amounts reported in the above table are the unpaid principal balance at time of sale. There were no loan sales for the three and six months ended June 30, 2019. For the three and six months ended June 30, 2018, loan sales resulted in gains of $0.9 million and $2.3 million, respectively.

(4) Primarily sales of SBA loans.

Loans Pledged as Collateral

Customers has pledged eligible real estate loans as collateral for potential borrowings from the FHLB and FRB in the amount of $5.3 billion and $5.4 billion at June 30, 2019 and December 31, 2018, respectively.

XML

Leases

6 Months Ended

Jun. 30, 2019

Leases [Abstract]

Leases

LEASES

Lessee

Customers has operating leases for its branches, LPOs, and administrative offices, with remaining lease terms ranging between 2 months and 8 years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. Most lease agreements consist of initial lease terms ranging between 1 and 5 years, with options to renew the leases or extend the term up to 15 years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or right of use asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate based on the information available at either the adoption of ASC 842 or the commencement date of the lease, whichever was later, when determining the present value of lease payments. Customers does not present ROU assets and corresponding liabilities for operating leases for fiscal years prior to the adoption of this standard.

A ROU asset of $23.8 million, net of $1.1 million in accrued rent, was recognized in exchange for lease liabilities of $24.9 million with the adoption of ASU 2016-02 on January 1, 2019.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Operating lease ROU assets	Other assets	$	22,069
LIABILITIES
Operating lease liabilities	Other liabilities	$	23,256

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,		Six Months Ended June 30,
(amounts in thousands)	Classification	2019		2019
Operating lease cost (1)	Occupancy expenses	$	1,462	$	2,931

(1) There were no variable lease costs for the three and six months ended June 30, 2019, and sublease income for operating leases is immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2019:

(amounts in thousands)	June 30, 2019
2019	$	2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$	23,256

Customers is not currently involved with the construction or design of an underlying asset. Customers has legally binding minimum lease payments of $1.8 million for leases signed by not yet commenced as of June 30, 2019. Cash paid under the operating lease liability was $1.4 million and $2.8 million for the three and six months ended June 30, 2019, respectively, and is reported as cash flows from operating activities in the statement of cash flows.

The following table summarizes the term and discount rate information for Customers' operating leases at June 30, 2019:

(amounts in thousands)	June 30, 2019
Weighted average remaining lease term (years)
Operating leases	5.4 years
Weighted average discount rate
Operating leases	2.72	%

Future minimum rental commitments pursuant to non-cancelable operating leases as of December 31, 2018, were as follows:

(amounts in thousands)	December 31, 2018
2019	$	5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$	26,665

Rent expense was approximately $1.5 million and $3.0 million for the three and six months ended June 30, 2018, respectively.

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance group. CCF is primarily focused on originating equipment operating and direct finance equipment leases for a broad range of asset classes. It services vendors, dealers, independent finance companies, bank-owned leasing companies and strategic direct customers in the plastics, packaging, machine tool, construction, transportation and franchise markets. Lease terms typically range from 24 months to 120 months. CCF offers the following lease products: Capital Lease, Purchase Upon Termination, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analysis, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only for a Split-TRAC is there a residual risk and the unguaranteed portions are typically nominal.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its leased assets for impairment. An impairment loss is recognized if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2019:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	64,575
Guaranteed residual assets	Loans and leases receivable	5,144
Unguaranteed residual assets	Loans and leases receivable	1,266
Deferred initial direct costs	Loans and leases receivable	735
Unearned income	Loans and leases receivable	(6,519		)
Net investment in direct financing leases		$	65,201
Operating leases
Investment in operating leases	Other assets	$	70,974
Accumulated depreciation	Other assets	(8,957		)
Deferred initial direct costs	Other assets	813
Net investment in operating leases		62,830
Total lease assets		$	128,031

Leases

LEASES

Lessee

Customers has operating leases for its branches, LPOs, and administrative offices, with remaining lease terms ranging between 2 months and 8 years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. Most lease agreements consist of initial lease terms ranging between 1 and 5 years, with options to renew the leases or extend the term up to 15 years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or right of use asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate based on the information available at either the adoption of ASC 842 or the commencement date of the lease, whichever was later, when determining the present value of lease payments. Customers does not present ROU assets and corresponding liabilities for operating leases for fiscal years prior to the adoption of this standard.

A ROU asset of $23.8 million, net of $1.1 million in accrued rent, was recognized in exchange for lease liabilities of $24.9 million with the adoption of ASU 2016-02 on January 1, 2019.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Operating lease ROU assets	Other assets	$	22,069
LIABILITIES
Operating lease liabilities	Other liabilities	$	23,256

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,		Six Months Ended June 30,
(amounts in thousands)	Classification	2019		2019
Operating lease cost (1)	Occupancy expenses	$	1,462	$	2,931

(1) There were no variable lease costs for the three and six months ended June 30, 2019, and sublease income for operating leases is immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2019:

(amounts in thousands)	June 30, 2019
2019	$	2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$	23,256

Customers is not currently involved with the construction or design of an underlying asset. Customers has legally binding minimum lease payments of $1.8 million for leases signed by not yet commenced as of June 30, 2019. Cash paid under the operating lease liability was $1.4 million and $2.8 million for the three and six months ended June 30, 2019, respectively, and is reported as cash flows from operating activities in the statement of cash flows.

The following table summarizes the term and discount rate information for Customers' operating leases at June 30, 2019:

(amounts in thousands)	June 30, 2019
Weighted average remaining lease term (years)
Operating leases	5.4 years
Weighted average discount rate
Operating leases	2.72	%

Future minimum rental commitments pursuant to non-cancelable operating leases as of December 31, 2018, were as follows:

(amounts in thousands)	December 31, 2018
2019	$	5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$	26,665

Rent expense was approximately $1.5 million and $3.0 million for the three and six months ended June 30, 2018, respectively.

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance group. CCF is primarily focused on originating equipment operating and direct finance equipment leases for a broad range of asset classes. It services vendors, dealers, independent finance companies, bank-owned leasing companies and strategic direct customers in the plastics, packaging, machine tool, construction, transportation and franchise markets. Lease terms typically range from 24 months to 120 months. CCF offers the following lease products: Capital Lease, Purchase Upon Termination, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analysis, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only for a Split-TRAC is there a residual risk and the unguaranteed portions are typically nominal.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its leased assets for impairment. An impairment loss is recognized if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2019:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	64,575
Guaranteed residual assets	Loans and leases receivable	5,144
Unguaranteed residual assets	Loans and leases receivable	1,266
Deferred initial direct costs	Loans and leases receivable	735
Unearned income	Loans and leases receivable	(6,519		)
Net investment in direct financing leases		$	65,201
Operating leases
Investment in operating leases	Other assets	$	70,974
Accumulated depreciation	Other assets	(8,957		)
Deferred initial direct costs	Other assets	813
Net investment in operating leases		62,830
Total lease assets		$	128,031

Leases

LEASES

Lessee

Customers has operating leases for its branches, LPOs, and administrative offices, with remaining lease terms ranging between 2 months and 8 years. These operating leases comprise substantially all of Customers' obligations in which Customers is the lessee. Most lease agreements consist of initial lease terms ranging between 1 and 5 years, with options to renew the leases or extend the term up to 15 years at Customers' sole discretion. Some operating leases include variable lease payments that are based on an index or rate, such as the CPI. Variable lease payments are not included in the liability or right of use asset and are recognized in the period in which the obligation for those payments are incurred. Customers' operating lease agreements do not contain any material residual value guarantees or material restrictive covenants. Pursuant to these agreements, Customers does not have any commitments that would meet the definition of a finance lease.

As most of Customers' operating leases do not provide an implicit rate, Customers utilized its incremental borrowing rate based on the information available at either the adoption of ASC 842 or the commencement date of the lease, whichever was later, when determining the present value of lease payments. Customers does not present ROU assets and corresponding liabilities for operating leases for fiscal years prior to the adoption of this standard.

A ROU asset of $23.8 million, net of $1.1 million in accrued rent, was recognized in exchange for lease liabilities of $24.9 million with the adoption of ASU 2016-02 on January 1, 2019.

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Operating lease ROU assets	Other assets	$	22,069
LIABILITIES
Operating lease liabilities	Other liabilities	$	23,256

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,		Six Months Ended June 30,
(amounts in thousands)	Classification	2019		2019
Operating lease cost (1)	Occupancy expenses	$	1,462	$	2,931

(1) There were no variable lease costs for the three and six months ended June 30, 2019, and sublease income for operating leases is immaterial.

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2019:

(amounts in thousands)	June 30, 2019
2019	$	2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$	23,256

Customers is not currently involved with the construction or design of an underlying asset. Customers has legally binding minimum lease payments of $1.8 million for leases signed by not yet commenced as of June 30, 2019. Cash paid under the operating lease liability was $1.4 million and $2.8 million for the three and six months ended June 30, 2019, respectively, and is reported as cash flows from operating activities in the statement of cash flows.

The following table summarizes the term and discount rate information for Customers' operating leases at June 30, 2019:

(amounts in thousands)	June 30, 2019
Weighted average remaining lease term (years)
Operating leases	5.4 years
Weighted average discount rate
Operating leases	2.72	%

Future minimum rental commitments pursuant to non-cancelable operating leases as of December 31, 2018, were as follows:

(amounts in thousands)	December 31, 2018
2019	$	5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$	26,665

Rent expense was approximately $1.5 million and $3.0 million for the three and six months ended June 30, 2018, respectively.

Equipment Lessor

CCF is a wholly-owned subsidiary of Customers Bank and is referred to as the Equipment Finance group. CCF is primarily focused on originating equipment operating and direct finance equipment leases for a broad range of asset classes. It services vendors, dealers, independent finance companies, bank-owned leasing companies and strategic direct customers in the plastics, packaging, machine tool, construction, transportation and franchise markets. Lease terms typically range from 24 months to 120 months. CCF offers the following lease products: Capital Lease, Purchase Upon Termination, TRAC, Split-TRAC, and FMV. Direct finance equipment leases are included in commercial and industrial loans and leases receivable.

The estimated residual values for direct finance and operating leases are established by utilizing internally developed analysis, external studies, and/or third-party appraisals to establish a residual position. For the direct finance leases, only for a Split-TRAC is there a residual risk and the unguaranteed portions are typically nominal.

Leased assets under operating leases are carried at amortized cost net of accumulated depreciation and any impairment charges and are presented in other assets. The depreciation expense of the leased assets is recognized on a straight-line basis over the contractual term of the leases up to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense, may change throughout the term of the lease. Operating lease rental income for leased assets is recognized in commercial lease income on a straight-line basis over the lease term. Customers periodically reviews its leased assets for impairment. An impairment loss is recognized if the carrying amount of the leased asset exceeds its fair value and is not recoverable. The carrying amount of leased assets is not recoverable if it exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the equipment.

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2019:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	64,575
Guaranteed residual assets	Loans and leases receivable	5,144
Unguaranteed residual assets	Loans and leases receivable	1,266
Deferred initial direct costs	Loans and leases receivable	735
Unearned income	Loans and leases receivable	(6,519		)
Net investment in direct financing leases		$	65,201
Operating leases
Investment in operating leases	Other assets	$	70,974
Accumulated depreciation	Other assets	(8,957		)
Deferred initial direct costs	Other assets	813
Net investment in operating leases		62,830
Total lease assets		$	128,031

XML

Regulatory Capital

6 Months Ended

Jun. 30, 2019

Banking and Thrift [Abstract]

Regulatory Capital

REGULATORY CAPITAL

The Bank and the Bancorp are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet the minimum capital requirements can result in certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on Customers' financial statements. Under capital adequacy guidelines and the regulatory framework for prompt corrective action, the Bank and the Bancorp must meet specific capital guidelines that involve quantitative measures of their assets, liabilities and certain off-balance sheet items, as calculated under the regulatory accounting practices. The capital amounts and classification are also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Prompt corrective action provisions are not applicable to bank holding companies.

Quantitative measures established by regulation to ensure capital adequacy require the Bank and the Bancorp to maintain minimum amounts and ratios (set forth in the following table) of common equity Tier 1, Tier 1, and total capital to risk-weighted assets, and Tier 1 capital to average assets (as defined in the regulations). At June 30, 2019 and December 31, 2018, the Bank and the Bancorp satisfied all capital requirements to which they were subject.

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2019:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	768,335	8.041	%	$	429,991	4.500	%	N/A		N/A		$	668,874	7.000	%
Customers Bank	$	1,068,554	11.190	%	$	429,727	4.500	%	$	620,717	6.500	%	$	668,465	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	985,784	10.317	%	$	573,321	6.000	%	N/A		N/A		$	812,205	8.500	%
Customers Bank	$	1,068,554	11.190	%	$	572,970	6.000	%	$	763,960	8.000	%	$	811,707	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,123,602	11.759	%	$	764,428	8.000	%	N/A		N/A		$	1,003,312	10.500	%
Customers Bank	$	1,226,248	12.841	%	$	763,960	8.000	%	$	954,950	10.000	%	$	1,002,697	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	985,784	9.511	%	$	414,576	4.000	%	N/A		N/A		$	414,576	4.000	%
Customers Bank	$	1,068,554	10.318	%	$	414,241	4.000	%	$	517,801	5.000	%	$	414,241	4.000	%
As of December 31, 2018:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	745,795	8.964	%	$	374,388	4.500	%	N/A		N/A		$	530,384	6.375	%
Customers Bank	$	1,066,121	12.822	%	$	374,160	4.500	%	$	540,453	6.500	%	$	530,059	6.375	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	963,266	11.578	%	$	499,185	6.000	%	N/A		N/A		$	655,180	7.875	%
Customers Bank	$	1,066,121	12.822	%	$	498,879	6.000	%	$	665,173	8.000	%	$	654,779	7.875	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,081,962	13.005	%	$	665,580	8.000	%	N/A		N/A		$	821,575	9.875	%
Customers Bank	$	1,215,522	14.619	%	$	665,173	8.000	%	$	831,466	10.000	%	$	821,072	9.875	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	963,266	9.665	%	$	398,668	4.000	%	N/A		N/A		$	398,668	4.000	%
Customers Bank	$	1,066,121	10.699	%	$	398,570	4.000	%	$	498,212	5.000	%	$	398,570	4.000	%

The Basel III risk-based capital rules adopted effective January 1, 2015 require that banks and holding companies maintain a "capital conservation buffer" of 250 basis points in excess of the "minimum capital ratio" or certain elective distributions would be limited. The minimum capital ratio is equal to the prompt corrective action adequately capitalized threshold ratio. The capital conservation buffer was phased in over four years beginning on January 1, 2016, with a maximum buffer of 0.625% of risk weighted assets for 2016, 1.250% for 2017, 1.875% for 2018, and 2.500% for 2019 and thereafter.

Effective January 1, 2019, the capital level required to avoid limitation on elective distributions applicable to the Bancorp and the Bank were as follows:

(i) a common equity Tier 1 risk-based capital ratio of 7.000%;

(ii) a Tier 1 risk-based capital ratio of 8.500%; and

(iii) a Total risk-based capital ratio of 10.500%.

Failure to maintain the required capital conservation buffer will result in limitations on capital distributions and on discretionary bonuses to executive officers.

XML

Disclosures About Fair Value of Financial Instruments

6 Months Ended

Jun. 30, 2019

Fair Value Disclosures [Abstract]

Disclosures About Fair Value of Financial Instruments

DISCLOSURES ABOUT FAIR VALUE OF FINANCIAL INSTRUMENTS

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The following methods and assumptions were used to estimate the fair values of Customers' financial instruments as of June 30, 2019 and December 31, 2018:

Financial Instruments Recorded at Fair Value on a Recurring Basis

Investment securities:

The fair values of equity securities, available-for-sale debt securities and debt securities reported at fair value based on a fair value option election are determined by obtaining quoted market prices on nationally recognized and foreign securities exchanges (Level 1), quoted prices in markets that are not active (Level 2), and matrix pricing (Level 2), which is a mathematical technique used widely in the industry to value debt securities without relying exclusively on quoted market prices for the specific securities but rather by relying on the securities’ relationship to other benchmark quoted prices, or internally and externally developed models that use unobservable inputs due to limited or no market activity of the instrument (Level 3). These assets are classified as Level 1, 2 or 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans held for sale - residential mortgage loans (fair value option):

Customers generally estimates the fair values of residential mortgage loans held for sale based on commitments on hand from investors within the secondary market for loans with similar characteristics. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Loans receivable - commercial mortgage warehouse loans (fair value option):

The fair value of mortgage warehouse loans is the amount of cash initially advanced to fund the mortgage, plus accrued interest and fees, as specified in the respective agreements. The loan is used by mortgage companies primarily as short-term bridge financing between the funding of mortgage loans and the finalization of the sale of the loans to an investor. Changes in fair value are not generally expected to be recognized because at inception of the transaction the underlying loans have already been sold to an approved investor. Additionally, the interest rate is variable, and the transaction is short-term, with an average life of under 30 days from purchase to sale. These assets are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivatives (assets and liabilities):

The fair values of interest rate swaps and credit derivatives are determined using models that incorporate readily observable market data into a market standard methodology. This methodology nets the discounted future cash receipts and the discounted expected cash payments. The discounted variable cash receipts and payments are based on expectations of future interest rates derived from observable market interest rate curves. In addition, fair value is adjusted for the effect of nonperformance risk by incorporating credit valuation adjustments for Customers and its counterparties. These assets and liabilities are classified as Level 2 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The fair values of the residential mortgage loan commitments are derived from the estimated fair values that can be generated when the underlying mortgage loan is sold in the secondary market. Customers generally uses commitments on hand from third party investors to estimate an exit price and adjusts for the probability of the commitment being exercised based on the Bank’s internal experience (i.e., pull-through rate). These assets and liabilities are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Derivative assets and liabilities are presented in "Other assets" and "Accrued interest payable and other liabilities" on the consolidated balance sheet.

The following information should not be interpreted as an estimate of Customers' fair value in its entirety because fair value calculations are only provided for a limited portion of Customers' assets and liabilities.  Due to a wide range of valuation techniques and the degree of subjectivity used in making these estimates, comparisons between Customers' disclosures and those of other companies may not be meaningful.

Financial Instruments Recorded at Fair Value on a Nonrecurring Basis

Impaired loans:

Impaired loans are those loans that are accounted for under ASC 310, Receivables, in which the Bank has measured impairment generally based on the fair value of the loan’s collateral or discounted cash flow analysis. Fair value is generally determined based upon independent third-party appraisals of the properties that collateralize the loans or discounted cash flows based upon the expected proceeds. These assets are generally classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

Other real estate owned:

The fair value of other real estate owned ("OREO") is determined by using appraisals, which may be discounted based on management’s review and changes in market conditions or sales agreements with third parties. All appraisals must be performed in accordance with the Uniform Standards of Professional Appraisal Practice. Appraisals are certified to the Bank and performed by appraisers on the Bank’s approved list of appraisers. Evaluations are completed by a person independent of management. The content of the appraisal depends on the complexity of the property. Appraisals are completed on a “retail value” and an “as is value”. These assets are classified as Level 3 fair values, based upon the lowest level of input that is significant to the fair value measurements.

The estimated fair values of Customers' financial instruments at June 30, 2019 and December 31, 2018 were as follows.

					Fair Value Measurements at June 30, 2019
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	95,795	$	95,795	$	95,795	$	—	$	—
Debt securities, available for sale	689,829		689,829		—		689,829		—
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	17,157		17,157		—		—		17,157
Equity securities	1,373		1,373		1,373		—		—
Loans held for sale	5,697		5,697		—		4,372		1,325
Total loans and leases receivable, net of allowance for loan and lease losses	9,667,258		9,885,136		—		2,001,540		7,883,596
FHLB, Federal Reserve Bank and other restricted stock	101,947		101,947		—		101,947		—
Derivatives	22,679		22,679		—		22,534		145
Liabilities:
Deposits	$	8,185,777	$	8,186,683	$	5,747,676	$	2,439,007	$	—
Federal funds purchased	406,000		406,000		406,000		—		—
FHLB advances	1,262,100		1,263,718		412,100		851,618		—
Other borrowings	99,055		125,245		—		125,245		—
Subordinated debt	109,026		116,644		—		116,644		—
Derivatives	46,636		46,636		—		46,636		—

					Fair Value Measurements at December 31, 2018
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	62,135	$	62,135	$	62,135	$	—	$	—
Debt securities, available for sale	663,294		663,294		—		663,294		—
Equity securities	1,718		1,718		1,718		—		—
Loans held for sale	1,507		1,507		—		1,507		—
Total loans and leases receivable, net of allowance for loan and lease losses	8,503,522		8,481,128		—		1,405,420		7,075,708
FHLB, Federal Reserve Bank and other restricted stock	89,685		89,685		—		89,685		—
Derivatives	14,693		14,693		—		14,624		69
Liabilities:
Deposits	$	7,142,236	$	7,136,009	$	5,408,055	$	1,727,954	$	—
Federal funds purchased	187,000		187,000		187,000		—		—
FHLB advances	1,248,070		1,248,046		998,070		249,976		—
Other borrowings	123,871		121,718		—		121,718		—
Subordinated debt	108,977		110,550		—		110,550		—
Derivatives	16,286		16,286		—		16,286		—

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	301,391	$	—	$	301,391
Corporate notes	—		388,438		—		388,438
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	—		—		17,157		17,157
Equity securities	1,373		—		—		1,373
Derivatives	—		22,534		145		22,679
Loans held for sale – fair value option	—		4,372		—		4,372
Loans receivable, mortgage warehouse – fair value option	—		2,001,540		—		2,001,540
Total assets – recurring fair value measurements	$	1,373	$	2,718,275	$	17,302	$	2,736,950
Liabilities
Derivatives	$	—	$	46,636	$	—	$	46,636
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $303	—		—		11,577		11,577
Other real estate owned	—		—		880		880
Total assets – nonrecurring fair value measurements	$	—	$	—	$	12,457	$	12,457

	December 31, 2018
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage–backed securities	$	—	$	305,374	$	—	$	305,374
Corporate notes	—		357,920		—		357,920
Equity securities	1,718		—		—		1,718
Derivatives	—		14,624		69		14,693
Loans held for sale – fair value option	—		1,507		—		1,507
Loans receivable, mortgage warehouse – fair value option	—		1,405,420		—		1,405,420
Total assets – recurring fair value measurements	$	1,718	$	2,084,845	$	69	$	2,086,632
Liabilities
Derivatives	$	—	$	16,286	$	—	$	16,286
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $845	$	—	$	—	$	10,876	$	10,876
Other real estate owned	—		—		621		621
Total assets – nonrecurring fair value measurements	$	—	$	—	$	11,497	$	11,497

The changes in Level 3 assets measured at fair value on a recurring basis for the three and six months ended June 30, 2019 and 2018 are summarized in the tables below. Additional information about residential mortgage loan commitments can be found in NOTE 10 - DERIVATIVES INSTRUMENTS AND HEDGING ACTIVITIES.

	Residential Mortgage Loan Commitments
	Three Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at March 31	$	77		$	83
Issuances	145			133
Settlements	(77		)	(83		)
Balance at June 30	$	145		$	133

	Residential Mortgage Loan Commitments
	Six Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at December 31	$	69		$	60
Issuances	222			216
Settlements	(146		)	(143		)
Balance at June 30	$	145		$	133

There were no transfers between levels during the three and six months ended June 30, 2019 and 2018.

The following table summarizes financial assets and financial liabilities measured at fair value as of June 30, 2019 and December 31, 2018 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets. On June 28, 2019, Customers obtained ownership of interest-only GNMA securities that served as the primary collateral for loans made to one commercial mortgage warehouse customer through a Uniform Commercial Code ("UCC") private sale transaction. On June 28, 2019, Customers elected the fair value option for these interest-only GNMA securities acquired on such date. The fair value of these securities at June 30, 2019 was $17.2 million which reflects the valuation obtained from the third party binding bids obtained through the UCC private sale transaction. Customers corroborated the third party binding bids through internally developed discounted cash flow modeling.  The significant unobservable inputs used in the discounted cash flow modeling include prepayment speeds and discount rates.  Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

	Quantitative Information about Level 3 Fair Value Measurements
June 30, 2019	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	5,015	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	6,562		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (16%)
Other real estate owned	880		Collateral appraisal (1)	Liquidation expenses (2)	8% - 11% (8%)
Residential mortgage loan commitments	145		Adjusted market bid	Pull-through rate	83% - 83% (83%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4) Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2018	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	10,260	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	616		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (26%)
Other real estate owned	621		Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Residential mortgage loan commitments	69		Adjusted market bid	Pull-through rate	90% - 90% (90%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4)

Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

XML

Derivative Instruments and Hedging Activities

6 Months Ended

Jun. 30, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative Instruments and Hedging Activities

DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in AOCI and is subsequently reclassified into earnings in the period that the hedged item affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt and a certain variable-rate deposit relationship.

Customers discontinues cash flow hedge accounting if it is probable the forecasted hedged transactions will not occur in the initially identified time period. At such time, the associated gains and losses deferred in AOCI are reclassified immediately into earnings and any subsequent changes in the fair value of such derivatives are recognized directly in earnings.

Amounts reported in AOCI related to derivatives will be reclassified to interest expense as interest payments are made on Customers' variable-rate debt and a variable-rate deposit relationship. Customers expects to reclassify $4.5 million from AOCI to interest expense during the next 12 months.

Customers is hedging its exposure to the variability in future cash flows for forecasted transactions (3-month FHLB advances) and a variable-rate deposit relationship over a maximum period of 60 months (excluding forecasted transactions related to the payment of variable interest on existing financial instruments).

At June 30, 2019, Customers had four outstanding interest rate derivatives with notional amounts totaling $725.0 million that were designated as cash flow hedges of interest rate risk. At December 31, 2018, Customers had six outstanding interest rate derivatives with

notional amounts totaling $750.0 million that were designated as cash flow hedges of interest rate risk. The outstanding cash flow hedges at June 30, 2019 expire between June, 2021 and July, 2024.

Derivatives Not Designated as Hedging Instruments

Customers executes interest rate swaps with commercial banking customers to facilitate their respective risk management strategies (typically the loan customers will swap a floating-rate loan for a fixed-rate loan). The customer interest rate swaps are simultaneously offset by interest rate swaps that Customers executes with a third party in order to minimize interest rate risk exposure resulting from such transactions. As the interest rate swaps associated with this program do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting third-party market swaps are recognized directly in earnings. At June 30, 2019, Customers had 116 interest rate swaps with an aggregate notional amount of $1.2 billion related to this program. At December 31, 2018, Customers had 98 interest rate swaps with an aggregate notional amount of $1.0 billion related to this program.

Customers enters into residential mortgage loan commitments in connection with its consumer mortgage banking activities to fund mortgage loans at specified rates and times in the future. These commitments are short-term in nature and generally expire in 30 to 60 days. The residential mortgage loan commitments that relate to the origination of mortgage loans that will be held for sale are considered derivative instruments under the applicable accounting guidance and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2019 and December 31, 2018, Customers had an outstanding notional balance of residential mortgage loan commitments of $8.1 million and $3.6 million, respectively.

Customers has also purchased and sold credit derivatives to either hedge or participate in the performance risk associated with some of its counterparties. These derivatives are not designated as hedging instruments and are reported at fair value, with changes in fair value recorded directly in earnings. At June 30, 2019 and December 31, 2018, Customers had outstanding notional balances of credit derivatives of $115.1 million and $94.9 million, respectively.

Fair Value of Derivative Instruments on the Balance Sheet

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of June 30, 2019 and December 31, 2018.

	June 30, 2019
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	22,696
Total		$	—		$	22,696
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	22,278	Other liabilities	$	23,841
Credit contracts	Other assets	256		Other liabilities	99
Residential mortgage loan commitments	Other assets	145		Other liabilities	—
Total		$	22,679		$	23,940

	December 31, 2018
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	256	Other liabilities	$	1,502
Total		$	256		$	1,502
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	14,300	Other liabilities	$	14,730
Credit contracts	Other assets	68		Other liabilities	54
Residential mortgage loan commitments	Other assets	69		Other liabilities	—
Total		$	14,437		$	14,784

Effect of Derivative Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	386
Credit contracts	Other non-interest income	41
Residential mortgage loan commitments	Mortgage banking income	68
Total		$	495

	Three Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(51	)
Credit contracts	Other non-interest income	(15		)
Residential mortgage loan commitments	Mortgage banking income	50
Total		$	(16	)

	Six Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	98
Credit contracts	Other non-interest income	144
Residential mortgage loan commitments	Mortgage banking income	76
Total		$	318

	Six Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	334
Credit contracts	Other non-interest income	(38		)
Residential mortgage loan commitments	Mortgage banking income	73
Total		$	369

	Three Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(10,435	)	Interest expense	$	(4	)

	Three Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	1,403	Interest expense	$	259

	Six Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	(15,570	)	Interest expense	$	409

	Six Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	2,049	Interest expense	$	128

(1) Amounts presented are net of taxes. See NOTE 4 - CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) for the total effect on other comprehensive income (loss) from derivatives designated as cash flow hedges for the periods presented.

Credit-risk-related Contingent Features

By entering into derivative contracts, Customers is exposed to credit risk. The credit risk associated with derivatives executed with customers is the same as that involved in extending the related loans and is subject to the same standard credit policies. To mitigate the credit-risk exposure to major derivative dealer counterparties, Customers only enters into agreements with those counterparties that maintain credit ratings of high quality.

Agreements with major derivative dealer counterparties contain provisions whereby default on any of Customers' indebtedness would be considered a default on its derivative obligations. Customers also has entered into agreements that contain provisions under which the counterparty could require Customers to settle its obligations if Customers fails to maintain its status as a well/adequately capitalized institution. As of June 30, 2019, the fair value of derivatives in a net liability position (which includes accrued interest but excludes any adjustment for nonperformance risk) related to these agreements was $45.0 million. In addition, Customers has collateral posting thresholds with certain of these counterparties and at June 30, 2019, had posted $44.8 million of cash as collateral. Customers records cash posted as collateral as a reduction in the outstanding balance of cash and cash equivalents and an increase in the balance of other assets.

Disclosures about Offsetting Assets and Liabilities

The following tables present derivative instruments that are subject to enforceable master netting arrangements. Customers' interest rate swaps with institutional counterparties are subject to master netting arrangements and are included in the table below. Interest rate swaps with commercial banking customers and residential mortgage loan commitments are not subject to master netting arrangements and are excluded from the table below. Customers has not made a policy election to offset its derivative positions.

Offsetting of Financial Assets and Derivative Assets

At June 30, 2019

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	736	$	—	$	736	$	—	$	—	$	736

Offsetting of Financial Assets and Derivative Assets

At December 31, 2018

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	7,529	$	—	$	7,529	$	—	$	1,860	$	5,669

Offsetting of Financial Liabilities and Derivative Liabilities

At June 30, 2019

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	45,777	$	—	$	45,777	$	—	$	44,832	$	945

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2018

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged
Description
Interest rate swap derivatives with institutional counterparties	$	9,077	$	—	$	9,077	$	—	$	702	$	8,375

XML

Business Segments

6 Months Ended

Jun. 30, 2019

Segment Reporting [Abstract]

Business Segments

BUSINESS SEGMENTS

Customers' segment financial reporting reflects the manner in which its chief operating decision makers allocate resources and assess performance. Management has determined that Customers' operations consist of two reportable segments - Customers Bank Business Banking and BankMobile. Each segment generates revenues, manages risk, and offers distinct products and services to targeted customers through different delivery channels. The strategy, marketing, and analysis of these segments vary considerably.

The Customers Bank Business Banking segment is delivered predominately to commercial customers in Southeastern Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, New Hampshire, Washington D.C., and Illinois through a single-point-of-contact business model and provides liquidity to residential mortgage originators nationwide through commercial loans to mortgage companies. Lending and deposit gathering activities are focused primarily on privately held businesses, high-net-worth families, selected commercial real estate lending, commercial mortgage companies, and equipment finance. Revenues are generated primarily through net interest income (the difference between interest earned on loans and leases, investments, and other interest earning assets and interest paid on deposits and other borrowed funds) and other non-interest income, such as mortgage warehouse transactional fees and BOLI.

The BankMobile segment provides state-of-the-art high-tech digital banking and disbursement services to consumers, students, and the "under banked" nationwide, along with "Banking as a Service" offerings with white label partners. BankMobile is a full-service fintech banking platform that is accessible to customers anywhere and anytime through the customer's smartphone or other web-enabled device. Revenues are currently being generated primarily through interchange and card revenue, deposit and wire transfer fees and university fees. The majority of revenue and expenses for BankMobile are related to the segment's operation of the ongoing business acquired through the Disbursement business acquisition and costs associated with the development of white label products for its partners.

The following tables present the operating results for Customers' reportable business segments for the three and six months ended June 30, 2019 and 2018. The segment financial results include directly attributable revenues and expenses. Consistent with the presentation of segment results to Customers' chief operating decision makers, overhead costs and preferred stock dividends are assigned to the Customers Bank Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 23.15% for 2019 and 24.57% for 2018, respectively.

	Three Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	103,014		$	8,936		$	111,950
Interest expense	47,061			210			47,271
Net interest income	55,953			8,726			64,679
Provision for loan losses	(2,206		)	7,552			5,346
Non-interest income	970			11,066			12,036
Non-interest expense	38,107			21,475			59,582
Income (loss) before income tax expense (benefit)	21,022			(9,235		)	11,787
Income tax expense (benefit)	4,629			(2,138		)	2,491
Net income (loss)	16,393			(7,097		)	9,296
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	12,778		$	(7,097	)	$	5,681

	Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	104,110		$	3,529		$	107,639
Interest expense	40,182			135			40,317
Net interest income	63,928			3,394			67,322
Provision for loan losses	(1,247		)	463			(784		)
Non-interest income	7,465			8,662			16,127
Non-interest expense	37,721			16,029			53,750
Income (loss) before income tax expense (benefit)	34,919			(4,436		)	30,483
Income tax expense (benefit)	7,910			(1,090		)	6,820
Net income (loss)	27,009			(3,346		)	23,663
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	23,394		$	(3,346	)	$	20,048

(1) - Amounts reported include funds transfer pricing of $2.2 million and $3.5 million for the three months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

	Six Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	195,885	$	17,140		$	213,025
Interest expense	88,666		376			89,042
Net interest income	107,219		16,764			123,983
Provision for loan losses	770		9,343			10,113
Non-interest income	8,547		23,207			31,754
Non-interest expense	73,491		40,075			113,566
Income (loss) before income tax expense (benefit)	41,505		(9,447		)	32,058
Income tax expense (benefit)	9,510		(2,187		)	7,323
Net income (loss)	31,995		(7,260		)	24,735
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	24,766	$	(7,260	)	$	17,506
As of June 30, 2019
Goodwill and other intangibles	$	3,629	$	12,218		$	15,847
Total assets (2)	$	10,555,141	$	627,286		$	11,182,427
Total deposits	$	7,729,580	$	456,197		$	8,185,777
Total non-deposit liabilities (2)	$	1,970,391	$	34,854		$	2,005,245

	Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	196,664	$	7,940		$	204,604
Interest expense	72,100		151			72,251
Net interest income	124,564		7,789			132,353
Provision for loan losses	627		706			1,333
Non-interest income	15,904		21,133			37,037
Non-interest expense	72,052		33,979			106,031
Income (loss) before income tax expense (benefit)	67,789		(5,763		)	62,026
Income tax expense (benefit)	15,638		(1,416		)	14,222
Net income (loss)	52,151		(4,347		)	47,804
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	44,922	$	(4,347	)	$	40,575
As of June 30, 2018
Goodwill and other intangibles	$	3,629	$	13,521		$	17,150
Total assets (2)	$	11,017,272	$	75,574		$	11,092,846
Total deposits	$	6,876,688	$	419,266		$	7,295,954
Total non-deposit liabilities (2)	$	2,843,360	$	17,305		$	2,860,665

⁽¹⁾ Amounts reported include funds transfer pricing of $7.8 million and $7.9 million, for the six months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

⁽²⁾ Amounts reported exclude inter-segment receivables/payables.

XML

Non-Interest Revenues

6 Months Ended

Jun. 30, 2019

Revenue from Contract with Customer [Abstract]

Non-Interest Revenues

NON-INTEREST REVENUES

Customers' revenue from contracts with customers in scope of ASC 606 is recognized within non-interest income.

The following tables present Customers' non-interest revenues affected by ASC 606 by business segment for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30, 2019						Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	219	$	6,541	$	6,760	$	183	$	6,199	$	6,382
Deposit fees	433		2,915		3,348		294		1,338		1,632
University fees - card and disbursement fees	—		167		167		—		185		185
Total revenue recognized at point in time	652		9,623		10,275		477		7,722		8,199
Revenue recognized over time:
University fees - subscription revenue	—		968		968		—		907		907
Total revenue recognized over time	—		968		968		—		907		907
Total revenue from contracts with customers	$	652	$	10,591	$	11,243	$	477	$	8,629	$	9,106

	Six Months Ended June 30, 2019						Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	398	$	15,167	$	15,565	$	406	$	15,637	$	16,043
Deposit fees	733		4,824		5,557		580		3,144		3,724
University fees - card and disbursement fees	—		522		522		—		512		512
Total revenue recognized at point in time	1,131		20,513		21,644		986		19,293		20,279
Revenue recognized over time:
University fees - subscription revenue	—		1,947		1,947		—		1,777		1,777
Total revenue recognized over time	—		1,947		1,947		—		1,777		1,777
Total revenue from contracts with customers	$	1,131	$	22,460	$	23,591	$	986	$	21,070	$	22,056

XML

Loss Contingencies

6 Months Ended

Jun. 30, 2019

Commitments and Contingencies Disclosure [Abstract]

Loss Contingencies

LOSS CONTINGENCIES

Halbreiner Matter

On December 16, 2016, Elizabeth Halbreiner and Robert Halbreiner (“Plaintiffs”) filed a Second Amended Complaint captioned Elizabeth Halbreiner and Robert Halbreiner, v. Customers Bank, Robert B.White, Richard A. Ehst, Thomas Jastrem, Timothy D. Romig, Andrew Bowman, Michael Fuoco, Saldutti Law Group f/k/a Saldutti, LLC a/k/a Saldutti Law, LLC, Robert L. Saldutti, LLC, Robert L. Saldutti, Esquire, Brian J. Schaffer, Esquire, Robert Lieber, Jr., Esquire, Jay Sidhu, James Zardecki, Zardecki Associates LLC, No. 01419 in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia, Trial Division. In this Second Amended Complaint, the Plaintiffs generally allege that Customers Bank, and the other named defendants, conspired to misuse the legal

system for improper purposes and it also alleges defamation, false light, tortious interference with contractual relations, infliction of emotional distress, negligent infliction of emotional distress and loss of consortium. On January 6, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of the Plaintiff’s claims against Customers Bank and the employees of Customers Bank named as co-defendants. On April 6, 2017, the Court dismissed certain counts and determined to allow certain other counts to proceed. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

Lifestyle Healthcare Group, Inc. Matter

On January 9, 2017, Lifestyle Healthcare Group, Inc., et al (“Plaintiffs”) filed a Complaint captioned Lifestyle Healthcare Group, Inc.; Fred Rappaport; Victoria Rappaport; Lifestyle Management Group, LLC Trading as Lifestyle Real Estate I, LP; Lifestyle Real Estate I GP, LLC; Daniel Muck; Lifestyle Management Group, LLC; Lifestyle Management Group, LLC Trading as Lifestyle I, LP D/B/A Lifestyle Medspa, Plaintiffs v. Customers Bank, Robert White; Saldutti Law, LLC a/k/a Saldutti Law Group; Robert L. Saldutti, Esquire; and Michael Fuoco, Civil Action No. 01206, in the First Judicial District of Pennsylvania, Court of Common Pleas of Philadelphia. In this Complaint, which is related to the Halbreiner Matter described above, the Plaintiffs generally allege wrongful use of civil proceedings and abuse of process in connection with a case filed and later dismissed in federal court, titled, Customers Bank v. Fred Rappaport, et al., U.S.D.C.E.D. Pa., No. 15-6145. On January 30, 2017, Customers Bank filed Preliminary Objections to the Complaint seeking dismissal of Plaintiff’s claims against Customers Bank and Robert White, named as co-defendants. In response to the Preliminary Objections, Lifestyle filed an Amended Complaint against Customers Bank and Robert White. Customers Bank has filed Preliminary Objections to the Second Amended Complaint seeking dismissal of Plaintiff's claim against Customers Bank and Robert White, named as co-defendants. The Court has dismissed certain counts and determined to allow certain other counts to proceed. Customers Bank intends to vigorously defend itself against these allegations but is currently unable to predict the outcome of this lawsuit and therefore cannot determine the likelihood of loss nor estimate a range of possible loss.

United States Department of Education Matter

In third quarter 2018, Customers received a FPRD letter dated September 5, 2018 from the DOE regarding a focused program review of Higher One's/Customers Bank's administration, as a third party servicer, of the programs authorized pursuant to Title IV of the Higher Education Act of 1965. The DOE program review covered the award years beginning in 2013 through the FPRD issuance date, including the time period when Higher One was acting as the third party servicer prior to Customers' acquisition of the Disbursement business on June 15, 2016. The FPRD determined that, with respect to students enrolled at specified partner institutions, Higher One/Customers did not provide convenient fee-free access to ATMs or bank branch offices in such locations as required by the DOE’s cash management regulations. Those regulations, which were in effect during the period covered by the program review and were revised during that period, seek, among other purposes, to ensure that students can make fee-free cash withdrawals.  The FPRD determined that students incurred prohibited costs in accessing Title IV credit balance funds, and the FPRD classifies those costs as financial liabilities of Customers. The FPRD also requires Customers to take prospective action to increase ATM access for students at certain of its partner institutions. Customers disagrees with the FPRD and has elected to appeal the FPRD, including the asserted financial liabilities of $6.5 million, and a request for review has been submitted to trigger an administrative process before the DOE’s Office of Hearing and Appeals. Customers intends to vigorously defend itself against the financial liabilities established in the FPRD through that administrative appeals process and it further intends to pursue resolution of the FPRD’s prospective action requirements during the appeals resolution process. Customers is currently unable to predict the outcome of the appeal and resolution efforts, and therefore cannot determine the likelihood of loss nor estimate a range of possible loss. Customers does not believe that this matter will have a material effect on the consolidated financial statements.

Bureau of the Fiscal Service Notice of Direct Debit (U.S. Treasury Check Reclamation)

On June 21, 2019, Customers received a Notice of Direct Debit (U.S. Treasury Check Reclamation) from the Bureau of the Fiscal Service (“Reclamation Notice”).  The Reclamation Notice represents a demand to Customers for the return of funds on a U.S. Treasury check for approximately $5.4 million.  Customers filed a written protest pursuant to Code of Federal Regulations, Title 31, Chapter II, Part 240, which resulted in a suspension of the direct debit by the Bureau of the Fiscal Service.  Customers is currently unable to predict the outcome of the written protest, and therefore cannot determine the likelihood of loss nor estimate a range of loss. Customers intends to vigorously defend itself against the Reclamation Notice.   Customers does not believe that this matter will have a material effect on the consolidated financial statements.

XML

Significant Accounting Policies and Basis of Presentation (Policies)

6 Months Ended

Jun. 30, 2019

Accounting Policies [Abstract]

Basis of Presentation

Basis of Presentation

The interim unaudited consolidated financial statements of Customers Bancorp and subsidiaries have been prepared in conformity with U.S. GAAP and pursuant to the rules and regulations of the SEC. These interim unaudited consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary to present a fair statement of the financial position and the results of operations and cash flows of Customers Bancorp and subsidiaries for the interim periods presented. Certain information and footnote disclosures normally included in the annual consolidated financial statements have been omitted from these interim unaudited consolidated financial statements as permitted by SEC rules and regulations. The December 31, 2018 consolidated balance sheet presented in this report has been derived from Customers Bancorp’s audited 2018 consolidated financial statements. Management believes that the disclosures are adequate to present fairly the consolidated financial statements as of the dates and for the periods presented. These interim unaudited consolidated financial statements should be read in conjunction with the 2018 consolidated financial statements of Customers Bancorp and subsidiaries included in Customers' Annual Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on March 1, 2019 (the "2018 Form 10-K"). The 2018 Form 10-K describes Customers Bancorp’s significant accounting policies, which include its policies on Principles of Consolidation; Cash and Cash Equivalents and Statements of Cash Flows; Restrictions on Cash and Amounts due from Banks; Business Combinations; Investment Securities; Loan Accounting Framework; Loans Held for Sale and Loans at Fair Value; Loans Receivable - Mortgage Warehouse, at Fair Value; Loans Receivable; Purchased Loans; ALLL; Goodwill and Other Intangible Assets; FHLB, Federal Reserve Bank, and Other Restricted Stock; OREO; BOLI; Bank Premises and Equipment; Lessor Operating Leases; Treasury Stock; Income Taxes; Share-Based Compensation; Transfer of Financial Assets; Segment Information; Derivative Instruments and Hedging; Comprehensive Income (Loss); EPS; Loss Contingencies; and Collaborative Arrangements. There have been no material changes to Customers Bancorp's significant accounting policies noted above for the three and six months ended June 30, 2019, with the exception of the adoption of ASU 2016-02, Leases as described below in accounting standards adopted in 2019 and the election of the fair value option, upon acquisition on June 28, 2019, for certain interest-only classes of Ginnie Mae guaranteed home equity conversion mortgage-backed securities ("interest-only GNMA securities") that served as the primary collateral for loans made to one commercial mortgage warehouse customer, as further described in NOTE 5 - INVESTMENT SECURITIES. As the interest-only GNMA securities are carried at their current fair value, changes in fair value are reported in non-interest income. Results for interim periods are not necessarily indicative of those that may be expected for the fiscal year.

Recently Issued Accounting Standards

Presented below are recently issued accounting standards that Customers has adopted as well as those that the FASB has issued but are not yet effective.

Recently Issued Accounting Standards

Accounting Standards Adopted in 2019

Standard	Summary of guidance	Effects on Financial Statements
ASU 2016-02, Leases Issued February 2016	Ÿ  Supersedes the lease accounting guidance for both lessees and lessors under ASC 840, Leases. Ÿ  From the lessee's perspective, the new standard establishes a ROU model that requires a lessee to record a ROU asset and a lease liability on the balance sheet for all leases with terms longer than 12 months. Ÿ  Leases will be classified as either finance or operating, with classification affecting the pattern of expense recognition in the income statement for lessees. Ÿ  This ASU requires lessors to account for leases using an approach that is substantially similar to the existing guidance for sales-type, direct financing leases and operating leases. Ÿ  Effective January 1, 2019. Ÿ  In July 2018, the FASB issued ASU 2018-11 “Leases (Topic 842): Targeted Improvements,” which provides lessees the option to apply the new leasing standard to all open leases as of the adoption date. Prior to this ASU issuance, a modified retrospective transition approach was required. Ÿ  In December 2018, the FASB issued ASU 2018-20 "Leases (Topic 842): Narrow-Scope Improvements for Lessors," which provides lessors a policy election to not evaluate whether certain sales taxes and other similar taxes are lessor costs or lessee costs. Additionally, the update requires certain lessors to exclude from variable payments lessor costs paid by lessees directly to third parties. Ÿ  In March 2019, the FASB issued ASU 2019-01 "Codification Improvements," which clarifies that lessors who are not manufacturers or dealers should use the original cost of the underlying asset in a lease as its fair value. Additionally, the update states that lessors who are depository or lending institutions within the scope of ASC 942 should present all principal payments received under leases under investing activities in their Statement of Cash Flows and that interim disclosures under ASC 250-10-50-3 are not required in the interim reports of issuers adopting ASC 842.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not materially change Customers' recognition of operating lease expense in its consolidated statements of income. Ÿ  Customers adopted certain practical expedients available under the new guidance, which did not require it to (1) reassess whether any expired or existing contracts contain leases, (2) reassess the lease classification for any expired or existing leases, (3) reassess initial direct costs for any existing leases, (4) separate non-lease components from the associated lease components, (5) evaluate whether certain sales taxes and other similar taxes are lessor costs, and (6) capitalize short-term leases. Additionally, Customers elected to apply the new lease guidance at the adoption date, rather than at the beginning of the earliest period presented and will continue to present comparative periods prior to January 1, 2019 under Topic 840. Customers did not adopt the hindsight practical expedient. Ÿ  The adoption of the ASU for Customers' lessor equipment finance business did not have a significant impact on Customers' financial condition, results of operations, and consolidated financial statements. Ÿ See NOTE 7 - LEASES.
ASU 2017-08, Receivables-Nonrefundable Fees and Other Costs: Premium Amortization on Purchased Callable Debt Securities Issued March 2017	Ÿ  Requires that premiums for certain callable debt securities held be amortized to their earliest call date. Ÿ  Effective on January 1, 2019. Ÿ  Adoption of this new guidance must be applied on a modified retrospective approach.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Adopted in 2019 (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2017-11, Accounting for Certain Financial Instruments with Down Round Features Issued July 2017	Ÿ  Changes the classification analysis of certain equity-linked financial instruments (or embedded features) with down round features. Ÿ  When determining whether certain financial instruments should be classified as liabilities or equity instruments, a down round feature no longer precludes equity classification when assessing whether the instrument is indexed to an entity's own stock. As a result, a freestanding equity-linked financial instrument (or embedded conversion option) would no longer be accounted for as a derivative liability at fair value as a result of the existence of a down round feature. Ÿ  For freestanding equity-classified financial instruments, the amendments require entities to recognize the effect of the down round feature when it is triggered. That effect is treated as a dividend and as a reduction of net income available to common shareholders in basic EPS. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.
ASU 2018-07, Compensation - Stock Compensation (Topic 718): Improvements to Non-employee Share-Based Payment Accounting Issued June 2018	Ÿ  Expands the scope of Topic 718, Compensation - Stock Compensation, which currently only includes share-based payments issued to employees, to also include share-based payments issued to non-employees for goods and services. Ÿ  Applies to all share-based payment transactions in which a grantor acquires goods or services from non-employees to be used or consumed in a grantor's own operations by issuing share-based payment awards. Ÿ  With the amended guidance from ASU 2018-07, non-employees share-based payments are measured with an estimate of the fair value of the equity the business is obligated to issue at the grant date (the date that the business and the stock award recipient agree to the terms of the award). Ÿ  Compensation would be recognized in the same period and in the same manner as if the entity had paid cash for goods or services instead of stock. Ÿ  Effective January 1, 2019.	Ÿ  Customers adopted on January 1, 2019. Ÿ  The adoption did not have a significant impact on Customers' financial condition, results of operations and consolidated financial statements.

Accounting Standards Issued But Not Yet Adopted

Standard	Summary of guidance	Effects on Financial Statements
ASU 2019-04, Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments Issued April 2019	Ÿ  Clarifies the scope of the credit losses standard and addresses issues related to accrued interest receivable balances, recoveries, variable interest rates, and prepayments. Ÿ  Addresses partial-term fair value hedges, fair value hedge basis adjustments and certain transition requirements. Ÿ  Addresses recognizing and measuring financial instruments, specifically the requirement for remeasurement under ASC 820 when using the measurement alternative, certain disclosure requirements and which equity securities have to be remeasured at historical exchange rates. Ÿ  Topic 326 Amendments - Effective for fiscal years beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted. Topic 815 Amendments - Effective for first annual period beginning after the issuance date of this ASU (i.e., fiscal year 2020). Entities that have already adopted the amendments in ASU 2017-12 may elect either to retrospectively apply all the amendments or to prospectively apply all amendments as of the date of adoption. Topic 825 Amendments - Effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.
ASU 2018-18, Collaborative Arrangements (Topic 808): Clarifying the Interaction Between Topic 808 and Topic 606 Issued November 2018	Ÿ  Clarifies that certain transactions between collaborative arrangement participants should be accounted for as revenue under Topic 606 when the collaborative arrangement participant is a customer in the context of a unit of account. In those situations, all the guidance in Topic 606 should be applied, including recognition, measurement, presentation, and disclosure requirements. Ÿ  Adds unit-of-account guidance in Topic 808 to align with the guidance in Topic 606 when an entity is assessing whether the collaborative arrangement or a part of the arrangement is within scope of Topic 606. Ÿ  Requires that in a transaction with a collaborative arrangement participant that is not directly related to sales to third parties, presenting the transaction together with revenue recognized under Topic 606 is precluded if the collaborative arrangement participant is not a customer. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers is currently evaluating the expected impact of this ASU on its financial condition, results of operations and consolidated financial statements.

Accounting Standards Issued But Not Yet Adopted (continued)

Standard	Summary of guidance	Effects on Financial Statements
ASU 2018-15, Internal-Use Software (Subtopic 350-40): Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract Issued August 2018	Ÿ  Clarifies that service contracts with hosting arrangements must follow internal-use software guidance Subtopic 350-40 when determining which implementation costs to capitalize as an asset related to the service contract and which costs to expense. Ÿ  Also clarifies that capitalized implementation costs of a hosting arrangement that is a service contract are to be amortized over the term of the hosting arrangement, which includes the noncancelable period of the arrangement plus options to extend the arrangement if reasonably certain to exercise. Ÿ  Clarifies that existing impairment guidance in Subtopic 350-40 must be applied to the capitalized implementation costs as if they were long-lived assets. Ÿ  Applied either retrospectively or prospectively to all implementation costs incurred after the date of adoption. Ÿ  Effective for fiscal year beginning after December 15, 2019 and interim periods within those fiscal years. Early adoption permitted.	Ÿ  Customers intends to adopt this guidance on its effective date and does not expect the adoption of this guidance to materially impact its financial condition, results of operations and consolidated financial statements.
ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments Issued June 2016	Ÿ  Requires an entity to utilize a new impairment model known as the CECL model to estimate lifetime expected credit loss and record an allowance that, when deducted from the amortized cost basis of the financial asset (including held-to-maturity debt securities), presents the net amount expected to be collected on the financial asset. Ÿ  Replaces today's "incurred loss" approach and is expected to result in earlier recognition of credit losses. Ÿ  For available-for-sale debt securities, entities will be required to record allowances for credit losses rather than reduce the carrying amount, as they do today under the OTTI model, and will be allowed to reverse previously established allowances in the event the credit of the issuer improves. Ÿ  Simplifies the accounting model for PCI debt securities and loans. Ÿ  In May 2019, the FASB issued ASU 2019-05 "Financial Instruments - Credit Losses (Topic 326): Targeted Transition Relief," which provides entities that have certain instruments within the scope of Topic 326 with an option to irrevocably elect the fair value option in Subtopic 825, Financial Instruments. This relief is to be applied on an instrument-by-instrument basis for eligible instruments upon adoption of Topic 326. Ÿ  Effective beginning after December 15, 2019 with early adoption permitted. Ÿ  Adoption can be applied through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is adopted.	Ÿ  Customers has established a company-wide, cross-discipline governance structure, which provides implementation oversight and continues evaluating the impact of this ASU and reviewing the loss modeling requirements consistent with lifetime expected loss estimates. Ÿ  Customers has selected a third-party vendor to assist in the implementation process of its new model, which will include different assumptions used in calculating credit losses, such as estimating losses over the contractual term adjusted for prepayments and will consider expected future changes in macroeconomic conditions. Ÿ  Customers began to run the new model parallel to its current ALLL model during second quarter 2019 and continues to evaluate the results and assumptions. Ÿ   The adoption of this ASU will result in an increase to Customers' ALLL which will depend upon the nature and characteristics of Customers' loan and lease portfolio at the adoption date, as well as the macroeconomic conditions and forecasts at that date. Ÿ  Customers does not intend to early adopt this new guidance.

Fair Value Measurement

Customers uses fair value measurements to record fair value adjustments to certain assets and liabilities and to disclose the fair value of its financial instruments. ASC Topic 825, Financial Instruments, requires disclosure of the estimated fair value of an entity’s assets and liabilities considered to be financial instruments. For Customers, as for most financial institutions, the majority of its assets and liabilities are considered to be financial instruments. Many of these financial instruments lack an available trading market as characterized by a willing buyer and a willing seller engaging in an exchange transaction. For fair value disclosure purposes, Customers utilized certain fair value measurement criteria under ASC Topic 820, Fair Value Measurements and Disclosures, as explained below.

In accordance with ASC 820, the fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  Fair value is best determined based upon quoted market prices.  However, in many instances, there are no quoted market prices for Customers' various financial instruments.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other valuation techniques.  Those techniques are significantly affected by the assumptions used, including the discount rate and estimates of future cash flows.  Accordingly, the fair value estimates may not be realized in an immediate settlement of the instrument.

The fair value guidance provides a consistent definition of fair value, focusing on an exit price in an orderly transaction (that is, not a forced liquidation or distressed sale) between market participants at the measurement date under current market conditions.  If there has been a significant decrease in the volume and level of activity for the asset or liability, a change in valuation technique or the use of multiple valuation techniques may be appropriate.  In such instances, determining the price at which willing market participants would transact at the measurement date under current market conditions depends on the facts and circumstances and requires the use of significant judgment.  The fair value is a reasonable point within the range that is most representative of fair value under current market conditions.

The fair value guidance also establishes a fair value hierarchy and describes the following three levels used to classify fair value measurements.

Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability.

Level 3: Prices or valuation techniques that require adjustments to inputs that are both significant to the fair value measurement and unobservable (i.e., supported with little or no market activity).

A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

Derivatives

Risk Management Objectives of Using Derivatives

Customers is exposed to certain risks arising from both its business operations and economic conditions. Customers manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and durations of its assets and liabilities. Specifically, Customers enters into derivative financial instruments to manage exposures that arise from business activities that result in the receipt or payment of future known and uncertain cash amounts, the value of which are determined by interest rates. Customers' derivative financial instruments are used to manage differences in the amount, timing, and duration of Customers' known or expected cash receipts and its known or expected cash payments principally related to certain borrowings. Customers also has interest-rate derivatives resulting from a service provided to certain qualifying customers, and therefore, they are not used to manage Customers' interest-rate risk in assets or liabilities. Customers manages a matched book with respect to its derivative instruments used in this customer service in order to minimize its net risk exposure resulting from such transactions.

Cash Flow Hedges of Interest Rate Risk

Customers' objectives in using interest-rate derivatives are to add stability to interest expense and to manage exposure to interest-rate movements. To accomplish this objective, Customers primarily uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for Customers making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount.

The changes in the fair value of derivatives designated and qualifying as cash flow hedges is recorded in AOCI and is subsequently reclassified into earnings in the period that the hedged item affects earnings. To date, such derivatives were used to hedge the variable cash flows associated with the forecasted issuances of debt and a certain variable-rate deposit relationship.

XML

Earnings Per Share (Tables)

6 Months Ended

Jun. 30, 2019

Earnings Per Share [Abstract]

Components of Earnings Per Share

The following are the components and results of Customers' earnings per common share calculations for the periods presented.

	Three Months Ended June 30,				Six Months Ended June 30,
(amounts in thousands, except share and per share data)	2019		2018		2019		2018
Net income available to common shareholders	$	5,681	$	20,048	$	17,506	$	40,575
Weighted-average number of common shares outstanding - basic	31,154,292		31,564,893		31,101,037		31,495,082
Share-based compensation plans	471,449		807,258		446,985		823,245
Warrants	—		8,511		—		8,566
Weighted-average number of common shares - diluted	31,625,741		32,380,662		31,548,022		32,326,893
Basic earnings per common share	$	0.18	$	0.64	$	0.56	$	1.29
Diluted earnings per common share	$	0.18	$	0.62	$	0.55	$	1.26

Anti-dilutive Securities Excluded from Computation of Earnings Per Share

The following is a summary of securities that could potentially dilute basic earnings per common share in future periods that were not included in the computation of diluted earnings per common share because either the performance conditions for certain of the share-based compensation awards have not been met or to do so would have been anti-dilutive for the periods presented.

	Three Months Ended June 30,		Six Months Ended June 30,
	2019	2018	2019	2018
Share-based compensation awards	2,246,181	1,069,225	2,301,663	1,069,225

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Tables)

6 Months Ended

Jun. 30, 2019

Equity [Abstract]

Changes in Accumulated Other Comprehensive Income (loss)

The following tables present the changes in accumulated other comprehensive income (loss) by component for the three and six months ended June 30, 2019 and 2018. All amounts are presented net of tax. Amounts in parentheses indicate reductions to AOCI.

	Three Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2019	$	(8,556	)	$	—	$	(8,556	)	$	(6,363	)	$	(14,919	)
Other comprehensive income (loss) before reclassifications	15,358			—		15,358			(10,435		)	4,923
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			3			3
Net current-period other comprehensive income	15,358			—		15,358			(10,432		)	4,926
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

	Six Months Ended June 30, 2019
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Total Unrealized Gains (Losses)			Unrealized  Gains (Losses) on Cash Flow  Hedges			Total
Balance - December 31, 2018	$	(21,741	)	$	—	$	(21,741	)	$	(922	)	$	(22,663	)
Other comprehensive income (loss) before reclassifications	28,543			—		28,543			(15,570		)	12,973
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(303		)	(303		)
Net current-period other comprehensive income (loss)	28,543			—		28,543			(15,873		)	12,670
Balance - June 30, 2019	$	6,802		$	—	$	6,802		$	(16,795	)	$	(9,993	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2019 there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2019, reclassification amounts of $4 thousand ($3 thousand net of taxes) and $409 thousand ($303 thousand net of taxes) were reported as an increase and as a reduction, respectively, to interest expense for the applicable hedged items on the consolidated statements of income.

	Three Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items		Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - March 31, 2018	$	(26,691	)	$	—	$	(26,691	)	$	503		$	(26,188	)
Other comprehensive income (loss) before reclassifications	(9,020		)	—		(9,020		)	1,403			(7,617		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—		—			(192		)	(192		)
Net current-period other comprehensive income (loss)	(9,020		)	—		(9,020		)	1,211			(7,809		)
Balance - June 30, 2018	$	(35,711	)	$	—	$	(35,711	)	$	1,714		$	(33,997	)

	Six Months Ended June 30, 2018
	Available-for-Sale Debt Securities
(amounts in thousands)	Unrealized Gains (Losses)			Foreign Currency Items			Unrealized Gains (Losses) on Available-For-Sale Securities			Unrealized Gains (Losses) on Cash Flow Hedges			Total
Balance - December 31, 2017	$	(249	)	$	88		$	(161	)	$	(198	)	$	(359	)
Reclassification of the income tax effects of the Tax Cuts and Jobs Act (2)	(256		)	—			(256		)	(42		)	(298		)
Reclassification of net unrealized gains on equity securities (2)	(953		)	(88		)	(1,041		)	—			(1,041		)
Balance after reclassifications on January 1, 2018	(1,458		)	—			(1,458		)	(240		)	(1,698		)
Other comprehensive income (loss) before reclassifications	(34,253		)	—			(34,253		)	2,049			(32,204		)
Amounts reclassified from accumulated other comprehensive income (loss) to net income (1)	—			—			—			(95		)	(95		)
Net current-period other comprehensive income	(34,253		)	—			(34,253		)	1,954			(32,299		)
Balance - June 30, 2018	$	(35,711	)	$	—		$	(35,711	)	$	1,714		$	(33,997	)

(1) Reclassification amounts for available-for-sale debt securities are reported as gain or loss on sale of investment securities on the consolidated statements of income. During the three and six months ended June 30, 2018, there were no sales of investment securities. Reclassification amounts for cash flow hedges are reported as interest expense for the applicable hedged items on the consolidated statements of income. During the three and six months ended June 30, 2018, reclassification amounts of $259 thousand ($192 thousand net of taxes) and $128 thousand ($95 thousand net of taxes) were reported as reductions to interest expense for the applicable hedged items on the consolidated statements of income.

(2)

Amounts reclassified from accumulated other comprehensive income (loss) on January 1, 2018 as a result of the adoption of ASU 2018-02 and ASU 2016-01 resulted in a decrease in AOCI of $1.3 million and a corresponding increase in retained earnings for the same amount.

XML

Investment Securities (Tables)

6 Months Ended

Jun. 30, 2019

Investments, Debt and Equity Securities [Abstract]

Summary of Amortized Cost and Approximate Fair Value of Investment Securities

The amortized cost and approximate fair value of investment securities as of June 30, 2019 and December 31, 2018 are summarized in the tables below:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	299,370	$	2,023	$	(2	)	$	301,391
Corporate notes (1)	381,267		8,574		(1,403		)	388,438
Available-for-sale debt securities	$	680,637	$	10,597	$	(1,405	)	689,829
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities (2)								17,157
Equity securities (3)								1,373
Total investment securities, at fair value								$	708,359

	December 31, 2018
(amounts in thousands)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	311,267	$	—	$	(5,893	)	$	305,374
Corporate notes (1)	381,407		920		(24,407		)	357,920
Available-for-sale debt securities	$	692,674	$	920	$	(30,300	)	663,294
Equity securities (3)								1,718
Total investment securities, at fair value								$	665,012

(1) Includes corporate securities issued by other domestic and foreign bank holding companies.

(2) Reported at fair value with fair value changes recorded in non-interest income based on a fair value option election.

(3)

Includes equity securities issued by a foreign entity.

Summary of Available-for-Sale Debt Securities by Stated Maturity

The following table shows debt securities by stated maturity.  Debt securities backed by mortgages and interest-only GNMA securities have expected maturities that differ from contractual maturities because borrowers have the right to call or prepay and, therefore, these debt securities are classified separately with no specific maturity date:

	June 30, 2019
(amounts in thousands)	Amortized Cost		Fair Value
Due in one year or less	$	—	$	—
Due after one year through five years	—		—
Due after five years through ten years	379,267		386,316
Due after ten years	2,000		2,122
Agency-guaranteed residential mortgage-backed securities	299,370		301,391
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	—		17,157
Total debt securities	$	680,637	$	706,986

Gross Unrealized Losses and Fair Value, Aggregated by Investment Category

Gross unrealized losses and fair value of Customers' available-for-sale debt securities aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Less Than 12 Months				12 Months or More					Total
(amounts in thousands)	Fair Value		Unrealized Losses		Fair Value		Unrealized Losses			Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	—	$	64,296	$	(2	)	$	64,296	$	(2	)
Corporate notes	—		—		74,492		(1,403		)	74,492		(1,403		)
Total	$	—	$	—	$	138,788	$	(1,405	)	$	138,788	$	(1,405	)

	December 31, 2018
	Less Than 12 Months					12 Months or More				Total
(amounts in thousands)	Fair Value		Unrealized Losses			Fair Value		Unrealized Losses		Fair Value		Unrealized Losses
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	305,374	$	(5,893	)	$	—	$	—	$	305,374	$	(5,893	)
Corporate notes	310,036		(24,407		)	—		—		310,036		(24,407		)
Total	$	615,410	$	(30,300	)	$	—	$	—	$	615,410	$	(30,300	)

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses (Tables)

6 Months Ended

Jun. 30, 2019

Receivables [Abstract]

Schedule of Loans and Leases Receivable

The following table presents loans and leases receivable as of June 30, 2019 and December 31, 2018.

(amounts in thousands)	June 30, 2019			December 31, 2018
Loans receivable, mortgage warehouse, at fair value	$	2,001,540		$	1,405,420
Loans receivable:
Commercial:
Multi-family	3,017,531			3,285,297
Commercial and industrial (including owner occupied commercial real estate) (1)	2,184,556			1,951,277
Commercial real estate non-owner occupied	1,176,575			1,125,106
Construction	59,811			56,491
Total commercial loans and leases receivable	6,438,473			6,418,171
Consumer:
Residential real estate	648,860			566,561
Manufactured housing	75,597			79,731
Other consumer	552,839			74,035
Total consumer loans receivable	1,277,296			720,327
Loans and leases receivable	7,715,769			7,138,498
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663		)	(424		)
Allowance for loan and lease losses	(48,388		)	(39,972		)
Total loans and leases receivable, net of allowance for loan and lease losses	$	9,667,258		$	8,503,522

(1)

Includes direct finance equipment leases of $64.5 million and $54.5 million at June 30, 2019 and December 31, 2018, respectively.

Loans and Leases Receivable by Loan Type and Performance Status

The following tables summarize loans receivable by loan type and performance status as of June 30, 2019 and December 31, 2018:

	June 30, 2019
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	—	$	3,015,935	$	1,596	$	3,017,531
Commercial and industrial	626		—		626		5,400		1,592,049		395		1,598,470
Commercial real estate owner occupied	801		—		801		927		576,692		7,666		586,086
Commercial real estate non-owner occupied	252		—		252		94		1,172,421		3,808		1,176,575
Construction	—		—		—		—		59,811		—		59,811
Residential real estate	2,611		—		2,611		5,083		637,309		3,857		648,860
Manufactured housing (5)	3,829		2,006		5,835		1,570		66,470		1,722		75,597
Other consumer	1,480		—		1,480		359		550,794		206		552,839
Total	$	9,599	$	2,006	$	11,605	$	13,433	$	7,671,481	$	19,250	$	7,715,769
	December 31, 2018
(amounts in thousands)	30-89 Days past due (1)		90 Days or more past due (1)		Total past due (1)		Non-accrual		Current (2)		Purchased-credit-impaired loans (3)		Total loans and leases (4)
Multi-family	$	—	$	—	$	—	$	1,155	$	3,282,452	$	1,690	$	3,285,297
Commercial and industrial	1,914		—		1,914		17,764		1,353,586		536		1,373,800
Commercial real estate owner occupied	193		—		193		1,037		567,809		8,438		577,477
Commercial real estate non-owner occupied	1,190		—		1,190		129		1,119,443		4,344		1,125,106
Construction	—		—		—		—		56,491		—		56,491
Residential real estate	5,940		—		5,940		5,605		550,679		4,337		566,561
Manufactured housing (5)	3,926		2,188		6,114		1,693		69,916		2,008		79,731
Other consumer	200		—		200		111		73,503		221		74,035
Total	$	13,363	$	2,188	$	15,551	$	27,494	$	7,073,879	$	21,574	$	7,138,498

 

(1) Includes past due loans and leases that are accruing interest because collection is considered probable.

(2) Loans and leases where next payment due is less than 30 days from the report date.

(3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Due to the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans.

(4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the ALLL.

(5)

Certain manufactured housing loans purchased in 2010 are supported by cash reserves held at the Bank of $0.4 million and $0.5 million at June 30, 2019 and December 31, 2018, respectively, which are used to fund past-due payments when the loan becomes 90 days or more delinquent. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio.

Schedule of Allowance for Loan Losses

The changes in the ALLL for the three and six months ended June 30, 2019 and 2018, and the loans and leases and ALLL by loan and lease type based on impairment-evaluation method as of June 30, 2019 and December 31, 2018 are presented in the tables below.

Three Months Ended June 30, 2019	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied		Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2019	$	10,630		$	12,647		$	3,425		$	6,015	$	584		$	6,572		$	117		$	3,689		$	43,679
Charge-offs	—			(183		)	(66		)	—		—			(69		)	—			(932		)	(1,250		)
Recoveries	7			338			97			—		114			8			—			49			613
Provision for loan and lease losses	(711		)	934			(96		)	144		(49		)	(2,343		)	6			7,461			5,346
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
Six Months Ended June 30, 2019
Ending Balance, December 31, 2018	$	11,462		$	12,145		$	3,320		$	6,093	$	624		$	3,654		$	145		$	2,529		$	39,972
Charge-offs	(541		)	(183		)	(74		)	—		—			(109		)	—			(1,687		)	(2,594		)
Recoveries	7			457			225			—		120			15			—			73			897
Provision for loan and lease losses	(1,002		)	1,317			(111		)	66		(95		)	608			(22		)	9,352			10,113
Ending Balance, June 30, 2019	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388
As of June 30, 2019
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	—		$	10,605		$	950		$	94	$	—		$	8,107		$	10,126		$	359		$	30,241
Collectively evaluated for impairment	3,015,935			1,587,470			577,470			1,172,673		59,811			636,896			63,749			552,274			7,666,278
Loans acquired with credit deterioration	1,596			395			7,666			3,808		—			3,857			1,722			206			19,250
Total loans and leases receivable	$	3,017,531		$	1,598,470		$	586,086		$	1,176,575	$	59,811		$	648,860		$	75,597		$	552,839		$	7,715,769
Allowance for loan and lease losses:
Individually evaluated for impairment	$	—		$	225		$	31		$	—	$	—		$	39		$	3		$	5		$	303
Collectively evaluated for impairment	9,926			13,250			3,321			4,249		649			3,789			91			10,108			45,383
Loans acquired with credit deterioration	—			261			8			1,910		—			340			29			154			2,702
Total allowance for loan and lease losses	$	9,926		$	13,736		$	3,360		$	6,159	$	649		$	4,168		$	123		$	10,267		$	48,388

Three Months Ended June 30, 2018	Multi-family			Commercial and industrial			Commercial real estate owner occupied			Commercial real estate non-owner occupied			Construction			Residential real estate			Manufactured housing			Other consumer			Total
(amounts in thousands)
Ending Balance, March 31, 2018	$	12,545		$	11,737		$	3,525		$	7,233		$	921		$	3,179		$	176		$	183		$	39,499
Charge-offs	—			(174		)	(483		)	—			—			(42		)	—			(462		)	(1,161		)
Recoveries	—			140			326			—			209			56			—			3			734
Provision for loan and lease losses	(476		)	555			(380		)	(535		)	(138		)	(285		)	(27		)	502			(784		)
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
Six Months Ended June 30, 2018
Ending Balance, December 31, 2017	$	12,168		$	10,918		$	3,232		$	7,437		$	979		$	2,929		$	180		$	172		$	38,015
Charge-offs	—			(224		)	(501		)	—			—			(407		)	—			(718		)	(1,850		)
Recoveries	—			175			326			—			220			63			—			6			790
Provision for loan and lease losses	(99		)	1,389			(69		)	(739		)	(207		)	323			(31		)	766			1,333
Ending Balance, June 30, 2018	$	12,069		$	12,258		$	2,988		$	6,698		$	992		$	2,908		$	149		$	226		$	38,288
As of December 31, 2018
(amounts in thousands)
Loans and leases receivable:
Individually evaluated for impairment	$	1,155		$	17,828		$	1,069		$	129		$	—		$	8,631		$	10,195		$	111		$	39,118
Collectively evaluated for impairment	3,282,452			1,355,436			567,970			1,120,633			56,491			553,593			67,528			73,703			7,077,806
Loans acquired with credit deterioration	1,690			536			8,438			4,344			—			4,337			2,008			221			21,574
Total loans and leases receivable	$	3,285,297		$	1,373,800		$	577,477		$	1,125,106		$	56,491		$	566,561		$	79,731		$	74,035		$	7,138,498
Allowance for loan and lease losses:
Individually evaluated for impairment	$	539		$	261		$	1		$	—		$	—		$	41		$	3		$	—		$	845
Collectively evaluated for impairment	10,923			11,516			3,319			4,161			624			3,227			89			2,390			36,249
Loans acquired with credit deterioration	—			368			—			1,932			—			386			53			139			2,878
Total allowance for loan and lease losses	$	11,462		$	12,145		$	3,320		$	6,093		$	624		$	3,654		$	145		$	2,529		$	39,972

Summary of Recorded Investment Net Charge-Offs, Unpaid Principal Balance and Related Allowance for Impaired Loans

The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of June 30, 2019 and December 31, 2018 and the average recorded investment and interest income recognized for the three and six months ended June 30, 2019 and 2018. Customers had no impaired lease receivables as of June 30, 2019 and December 31, 2018, respectively. Purchased-credit-impaired loans are considered to be performing and are not included in the tables below.

	June 30, 2019						Three Months Ended June 30, 2019				Six Months Ended June 30, 2019
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	534	$	—	$	998	$	—	$	665	$	—
Commercial and industrial	4,663		6,144		—		7,923		16		9,836		18
Commercial real estate owner occupied	784		1,555		—		669		—		792		21
Commercial real estate non-owner occupied	94		206		—		98		—		108		—
Residential real estate	4,365		4,684		—		4,544		61		4,643		61
Manufactured housing	9,961		9,961		—		10,051		123		10,043		238
Other consumer	132		132		—		120		8		117		8
With an allowance recorded:
Multi-family	—		—		—		—		—		385		—
Commercial and industrial	5,942		6,048		225		6,084		58		5,445		97
Commercial real estate owner occupied	166		166		31		239		—		170		1
Commercial real estate non-owner occupied	—		—		—		—		—		—		—
Residential real estate	3,742		3,742		39		3,794		28		3,792		54
Manufactured housing	165		165		3		166		2		167		4
Other consumer	227		227		5		114		—		76		—
Total	$	30,241	$	33,564	$	303	$	34,800	$	296	$	36,239	$	502

	December 31, 2018						Three Months Ended June 30, 2018				Six Months Ended June 30, 2018
(amounts in thousands)	Recorded investment net of charge-offs		Unpaid principal balance		Related allowance		Average recorded investment		Interest income recognized		Average recorded investment		Interest income recognized
With no related allowance recorded:
Multi-family	$	—	$	—	$	—	$	672	$	8	$	448	$	8
Commercial and industrial	13,660		15,263		—		5,736		2		6,870		2
Commercial real estate owner occupied	1,037		1,766		—		664		—		713		—
Commercial real estate non-owner occupied	129		241		—		1,390		8		980		8
Residential real estate	4,842		5,128		—		3,959		2		3,849		2
Manufactured housing	10,027		10,027		—		10,015		146		9,963		277
Other consumer	111		111		—		96		—		74		—
With an allowance recorded:
Multi-family	1,155		1,155		539		—		—		—		—
Commercial and industrial	4,168		4,351		261		8,283		11		8,296		12
Commercial real estate owner occupied	32		32		1		455		1		517		2
Residential real estate	3,789		3,789		41		4,550		38		4,906		63
Manufactured housing	168		168		3		225		6		225		6
Total	$	39,118	$	42,031	$	845	$	36,045	$	222	$	36,841	$	380

Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment

The following table presents total TDRs based on loan type and accrual status at June 30, 2019 and December 31, 2018. Nonaccrual TDRs are included in the reported amount of total non-accrual loans.

	June 30, 2019						December 31, 2018
(amounts in thousands)	Accruing TDRs		Nonaccrual TDRs		Total		Accruing TDRs		Nonaccrual TDRs		Total
Commercial and industrial	$	5,205	$	35	$	5,240	$	64	$	5,273	$	5,337
Commercial real estate owner occupied	23		—		23		32		—		32
Residential real estate	3,024		646		3,670		3,026		667		3,693
Manufactured housing	8,556		1,498		10,054		8,502		1,620		10,122
Other consumer	—		11		11		—		12		12
Total TDRs	$	16,808	$	2,190	$	18,998	$	11,624	$	7,572	$	19,196

The following table presents, by loan type, the number of loans modified in TDRs and the related recorded investment, for which there was a payment default within twelve months following the modification:

	June 30, 2019				June 30, 2018
(dollars in thousands)	Number of loans		Recorded investment		Number of loans	Recorded investment
Manufactured housing	3		$	108	—	$	—
Commercial and industrial	1		—		—	—
Total loans	$	4	$	108	—	$	—

The following table provides, by loan type, the number of loans modified in TDRs and the related recorded investment for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Commercial and industrial	—	$	—	—	$	—	1	$	431	—	$	—
Manufactured housing	2	47		14	450		12	432		23	772
Residential real estate	—	—		1	200		1	83		1	200
Other consumer	—	—		1	13		—	—		1	13
Total loans	2	$	47	16	$	663	14	$	946	25	$	985

Analysis of Loans Modified in Troubled Debt Restructuring by Type of Concession

The following table presents loans modified in a TDR by type of concession for the three and six months ended June 30, 2019 and 2018. There were no modifications that involved forgiveness of debt for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30,						Six Months Ended June 30,
	2019			2018			2019			2018
(dollars in thousands)	Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment		Number of loans	Recorded investment
Extensions of maturity	—	$	—	1	$	56	2	$	514	1	$	56
Interest-rate reductions	2	47		15	607		12	432		24	929
Total	2	$	47	16	$	663	14	$	946	25	$	985

Changes in Accretable Yield Related to Purchased-credit-impaired Loans

The changes in accretable yield related to PCI loans for the three and six months ended June 30, 2019 and 2018 were as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
(amounts in thousands)	2019			2018			2019			2018
Accretable yield balance, beginning of period	$	6,194		$	7,663		$	6,178		$	7,825
Accretion to interest income	(378		)	(516		)	(655		)	(854		)
Reclassification from nonaccretable difference and disposals, net	(9		)	256			284			432
Accretable yield balance, end of period	$	5,807		$	7,403		$	5,807		$	7,403

Credit Ratings of Covered and Non-Covered Loan Portfolio

The following tables present the credit ratings of loans and leases receivable as of June 30, 2019 and December 31, 2018.

	June 30, 2019
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	2,969,263	$	1,545,879	$	568,720	$	1,108,632	$	59,811	$	—	$	—	$	—	$	6,252,305
Special Mention	43,147		29,473		11,853		30,051		—		—		—		—		114,524
Substandard	5,121		23,118		5,513		37,892		—		—		—		—		71,644
Performing (1)	—		—		—		—		—		641,166		68,192		551,000		1,260,358
Non-performing (2)	—		—		—		—		—		7,694		7,405		1,839		16,938
Total	$	3,017,531	$	1,598,470	$	586,086	$	1,176,575	$	59,811	$	648,860	$	75,597	$	552,839	$	7,715,769

	December 31, 2018
(amounts in thousands)	Multi-family		Commercial and industrial		Commercial real estate owner occupied		Commercial real estate non-owner occupied		Construction		Residential real estate		Manufactured housing		Other consumer		Total (3)
Pass/Satisfactory	$	3,201,822	$	1,306,466	$	562,639	$	1,054,493	$	56,491	$	—	$	—	$	—	$	6,181,911
Special Mention	55,696		30,551		9,730		30,203		—		—		—		—		126,180
Substandard	27,779		36,783		5,108		40,410		—		—		—		—		110,080
Performing (1)	—		—		—		—		—		555,016		71,924		73,724		700,664
Non-performing (2)	—		—		—		—		—		11,545		7,807		311		19,663
Total	$	3,285,297	$	1,373,800	$	577,477	$	1,125,106	$	56,491	$	566,561	$	79,731	$	74,035	$	7,138,498

(1) Includes residential real estate, manufactured housing, and other consumer loans not subject to risk ratings.

(2) Includes residential real estate, manufactured housing, and other consumer loans that are past due and still accruing interest or on nonaccrual status.

(3)

Excludes commercial mortgage warehouse loans reported at fair value.

Schedule of Loan Purchases and Sales

Purchases and sales of loans were as follows for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30,					Six Months Ended June 30,
(amounts in thousands)	2019		2018			2019		2018
Purchases (1)
Residential real estate	$	39,474	$	277,374		$	105,858	$	277,374
Other consumer (2)	384,116		—			450,252		—
Total	$	423,590	$	277,374		$	556,110	$	277,374
Sales (3)
Commercial and industrial (4)	—		(10,307		)	—		(17,149		)
Commercial real estate owner occupied (4)	—		(1,430		)	—		(9,581		)
Total	$	—	$	(11,737	)	$	—	$	(26,730	)

(1) Amounts reported in the above table are the unpaid principal balance at time of purchase. The purchase price was 100.6% and 100.4% of loans outstanding for the three months ended June 30, 2019 and 2018, respectively. The purchase price was 99.9% and 100.4% of loans outstanding for the six months ended June 30, 2019 and 2018, respectively.

(2) Other consumer loan purchases for the three and six months ended June 30, 2019 consist of third-party originated unsecured consumer loans. None of the loans are considered sub-prime. Customers considers sub-prime borrowers to be those with FICO scores below 660.

(3) Amounts reported in the above table are the unpaid principal balance at time of sale. There were no loan sales for the three and six months ended June 30, 2019. For the three and six months ended June 30, 2018, loan sales resulted in gains of $0.9 million and $2.3 million, respectively.

(4)

Primarily sales of SBA loans.

XML

Leases (Tables)

6 Months Ended

Jun. 30, 2019

Leases [Abstract]

Lessee, Summary of Right-of-Use Assets and Lease Liabilities

The following table summarizes operating lease ROU assets and operating lease liabilities and their corresponding balance sheet location:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Operating lease ROU assets	Other assets	$	22,069
LIABILITIES
Operating lease liabilities	Other liabilities	$	23,256

Lease, Cost

The following table summarizes operating lease cost and its corresponding income statement location for the periods presented:

		Three Months Ended June 30,		Six Months Ended June 30,
(amounts in thousands)	Classification	2019		2019
Operating lease cost (1)	Occupancy expenses	$	1,462	$	2,931

(1) There were no variable lease costs for the three and six months ended June 30, 2019, and sublease income for operating leases is immaterial.

Maturities of Non-cancelable Operating Lease Liabilities

Maturities of non-cancelable operating lease liabilities were as follows at June 30, 2019:

(amounts in thousands)	June 30, 2019
2019	$	2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$	23,256

Summary of Lease Term and Discount Rate for Operating Leases

The following table summarizes the term and discount rate information for Customers' operating leases at June 30, 2019:

(amounts in thousands)	June 30, 2019
Weighted average remaining lease term (years)
Operating leases	5.4 years
Weighted average discount rate
Operating leases	2.72	%

Schedule of Future Minimum Rental Payments for Operating Leases

Future minimum rental commitments pursuant to non-cancelable operating leases as of December 31, 2018, were as follows:

(amounts in thousands)	December 31, 2018
2019	$	5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$	26,665

Lessor, Lease Receivables and Investment in Operating Leases and their Corresponding Balance Sheet Location

The following table summarizes lease receivables and investment in operating leases and their corresponding balance sheet location at June 30, 2019:

(amounts in thousands)	Classification	June 30, 2019
ASSETS
Direct financing leases
Lease receivables	Loans and leases receivable	$	64,575
Guaranteed residual assets	Loans and leases receivable	5,144
Unguaranteed residual assets	Loans and leases receivable	1,266
Deferred initial direct costs	Loans and leases receivable	735
Unearned income	Loans and leases receivable	(6,519		)
Net investment in direct financing leases		$	65,201
Operating leases
Investment in operating leases	Other assets	$	70,974
Accumulated depreciation	Other assets	(8,957		)
Deferred initial direct costs	Other assets	813
Net investment in operating leases		62,830
Total lease assets		$	128,031

XML

Regulatory Capital (Tables)

6 Months Ended

Jun. 30, 2019

Banking and Thrift [Abstract]

Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios

Generally, to comply with the regulatory definition of adequately capitalized, or well capitalized, respectively, or to comply with the Basel III capital requirements, an institution must at least maintain the common equity Tier 1, Tier 1 and total risk-based capital ratios and the Tier 1 leverage ratio in excess of the related minimum ratios as set forth in the following table:

					Minimum Capital Levels to be Classified as:
	Actual				Adequately Capitalized				Well Capitalized				Basel III Compliant
(amounts in thousands)	Amount		Ratio		Amount		Ratio		Amount		Ratio		Amount		Ratio
As of June 30, 2019:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	768,335	8.041	%	$	429,991	4.500	%	N/A		N/A		$	668,874	7.000	%
Customers Bank	$	1,068,554	11.190	%	$	429,727	4.500	%	$	620,717	6.500	%	$	668,465	7.000	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	985,784	10.317	%	$	573,321	6.000	%	N/A		N/A		$	812,205	8.500	%
Customers Bank	$	1,068,554	11.190	%	$	572,970	6.000	%	$	763,960	8.000	%	$	811,707	8.500	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,123,602	11.759	%	$	764,428	8.000	%	N/A		N/A		$	1,003,312	10.500	%
Customers Bank	$	1,226,248	12.841	%	$	763,960	8.000	%	$	954,950	10.000	%	$	1,002,697	10.500	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	985,784	9.511	%	$	414,576	4.000	%	N/A		N/A		$	414,576	4.000	%
Customers Bank	$	1,068,554	10.318	%	$	414,241	4.000	%	$	517,801	5.000	%	$	414,241	4.000	%
As of December 31, 2018:
Common equity Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	745,795	8.964	%	$	374,388	4.500	%	N/A		N/A		$	530,384	6.375	%
Customers Bank	$	1,066,121	12.822	%	$	374,160	4.500	%	$	540,453	6.500	%	$	530,059	6.375	%
Tier 1 capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	963,266	11.578	%	$	499,185	6.000	%	N/A		N/A		$	655,180	7.875	%
Customers Bank	$	1,066,121	12.822	%	$	498,879	6.000	%	$	665,173	8.000	%	$	654,779	7.875	%
Total capital (to risk-weighted assets)
Customers Bancorp, Inc.	$	1,081,962	13.005	%	$	665,580	8.000	%	N/A		N/A		$	821,575	9.875	%
Customers Bank	$	1,215,522	14.619	%	$	665,173	8.000	%	$	831,466	10.000	%	$	821,072	9.875	%
Tier 1 capital (to average assets)
Customers Bancorp, Inc.	$	963,266	9.665	%	$	398,668	4.000	%	N/A		N/A		$	398,668	4.000	%
Customers Bank	$	1,066,121	10.699	%	$	398,570	4.000	%	$	498,212	5.000	%	$	398,570	4.000	%

XML

Disclosures About Fair Value of Financial Instruments (Tables)

6 Months Ended

Jun. 30, 2019

Fair Value Disclosures [Abstract]

Estimated Fair Values of Financial Instruments

The estimated fair values of Customers' financial instruments at June 30, 2019 and December 31, 2018 were as follows.

					Fair Value Measurements at June 30, 2019
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	95,795	$	95,795	$	95,795	$	—	$	—
Debt securities, available for sale	689,829		689,829		—		689,829		—
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	17,157		17,157		—		—		17,157
Equity securities	1,373		1,373		1,373		—		—
Loans held for sale	5,697		5,697		—		4,372		1,325
Total loans and leases receivable, net of allowance for loan and lease losses	9,667,258		9,885,136		—		2,001,540		7,883,596
FHLB, Federal Reserve Bank and other restricted stock	101,947		101,947		—		101,947		—
Derivatives	22,679		22,679		—		22,534		145
Liabilities:
Deposits	$	8,185,777	$	8,186,683	$	5,747,676	$	2,439,007	$	—
Federal funds purchased	406,000		406,000		406,000		—		—
FHLB advances	1,262,100		1,263,718		412,100		851,618		—
Other borrowings	99,055		125,245		—		125,245		—
Subordinated debt	109,026		116,644		—		116,644		—
Derivatives	46,636		46,636		—		46,636		—

					Fair Value Measurements at December 31, 2018
(amounts in thousands)	Carrying Amount		Estimated Fair Value		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Assets:
Cash and cash equivalents	$	62,135	$	62,135	$	62,135	$	—	$	—
Debt securities, available for sale	663,294		663,294		—		663,294		—
Equity securities	1,718		1,718		1,718		—		—
Loans held for sale	1,507		1,507		—		1,507		—
Total loans and leases receivable, net of allowance for loan and lease losses	8,503,522		8,481,128		—		1,405,420		7,075,708
FHLB, Federal Reserve Bank and other restricted stock	89,685		89,685		—		89,685		—
Derivatives	14,693		14,693		—		14,624		69
Liabilities:
Deposits	$	7,142,236	$	7,136,009	$	5,408,055	$	1,727,954	$	—
Federal funds purchased	187,000		187,000		187,000		—		—
FHLB advances	1,248,070		1,248,046		998,070		249,976		—
Other borrowings	123,871		121,718		—		121,718		—
Subordinated debt	108,977		110,550		—		110,550		—
Derivatives	16,286		16,286		—		16,286		—

Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis

For financial assets and liabilities measured at fair value on a recurring and nonrecurring basis, the fair value measurements by level within the fair value hierarchy used at June 30, 2019 and December 31, 2018 were as follows:

	June 30, 2019
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale debt securities:
Agency-guaranteed residential mortgage-backed securities	$	—	$	301,391	$	—	$	301,391
Corporate notes	—		388,438		—		388,438
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election	—		—		17,157		17,157
Equity securities	1,373		—		—		1,373
Derivatives	—		22,534		145		22,679
Loans held for sale – fair value option	—		4,372		—		4,372
Loans receivable, mortgage warehouse – fair value option	—		2,001,540		—		2,001,540
Total assets – recurring fair value measurements	$	1,373	$	2,718,275	$	17,302	$	2,736,950
Liabilities
Derivatives	$	—	$	46,636	$	—	$	46,636
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $303	—		—		11,577		11,577
Other real estate owned	—		—		880		880
Total assets – nonrecurring fair value measurements	$	—	$	—	$	12,457	$	12,457

	December 31, 2018
	Fair Value Measurements at the End of the Reporting Period Using
(amounts in thousands)	Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Total
Measured at Fair Value on a Recurring Basis:
Assets
Available-for-sale securities:
Agency-guaranteed residential mortgage–backed securities	$	—	$	305,374	$	—	$	305,374
Corporate notes	—		357,920		—		357,920
Equity securities	1,718		—		—		1,718
Derivatives	—		14,624		69		14,693
Loans held for sale – fair value option	—		1,507		—		1,507
Loans receivable, mortgage warehouse – fair value option	—		1,405,420		—		1,405,420
Total assets – recurring fair value measurements	$	1,718	$	2,084,845	$	69	$	2,086,632
Liabilities
Derivatives	$	—	$	16,286	$	—	$	16,286
Measured at Fair Value on a Nonrecurring Basis:
Assets
Impaired loans, net of reserves of $845	$	—	$	—	$	10,876	$	10,876
Other real estate owned	—		—		621		621
Total assets – nonrecurring fair value measurements	$	—	$	—	$	11,497	$	11,497

Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis

The changes in Level 3 assets measured at fair value on a recurring basis for the three and six months ended June 30, 2019 and 2018 are summarized in the tables below. Additional information about residential mortgage loan commitments can be found in NOTE 10 - DERIVATIVES INSTRUMENTS AND HEDGING ACTIVITIES.

	Residential Mortgage Loan Commitments
	Three Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at March 31	$	77		$	83
Issuances	145			133
Settlements	(77		)	(83		)
Balance at June 30	$	145		$	133

	Residential Mortgage Loan Commitments
	Six Months Ended June 30,
(amounts in thousands)	2019			2018
Balance at December 31	$	69		$	60
Issuances	222			216
Settlements	(146		)	(143		)
Balance at June 30	$	145		$	133

Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis

The following table summarizes financial assets and financial liabilities measured at fair value as of June 30, 2019 and December 31, 2018 on a recurring and nonrecurring basis for which Customers utilized Level 3 inputs to measure fair value. The unobservable Level 3 inputs noted below contain a level of uncertainty that may differ from what is realized in an immediate settlement of the assets. Therefore, Customers may realize a value higher or lower than the current estimated fair value of the assets. On June 28, 2019, Customers obtained ownership of interest-only GNMA securities that served as the primary collateral for loans made to one commercial mortgage warehouse customer through a Uniform Commercial Code ("UCC") private sale transaction. On June 28, 2019, Customers elected the fair value option for these interest-only GNMA securities acquired on such date. The fair value of these securities at June 30, 2019 was $17.2 million which reflects the valuation obtained from the third party binding bids obtained through the UCC private sale transaction. Customers corroborated the third party binding bids through internally developed discounted cash flow modeling.  The significant unobservable inputs used in the discounted cash flow modeling include prepayment speeds and discount rates.  Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

Customers will mark these securities to fair value on a quarterly basis, with changes in fair value reported in non-interest income.

	Quantitative Information about Level 3 Fair Value Measurements
June 30, 2019	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	5,015	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	6,562		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (16%)
Other real estate owned	880		Collateral appraisal (1)	Liquidation expenses (2)	8% - 11% (8%)
Residential mortgage loan commitments	145		Adjusted market bid	Pull-through rate	83% - 83% (83%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4) Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

	Quantitative Information about Level 3 Fair Value Measurements
December 31, 2018	Fair Value Estimate		Valuation Technique	Unobservable Input	Range  (Weighted Average)
(amounts in thousands)
Impaired loans - real estate	$	10,260	Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Impaired loans - commercial & industrial	616		Business asset valuation (3)	Business asset valuation adjustments (4)	8% - 50% (26%)
Other real estate owned	621		Collateral appraisal (1)	Liquidation expenses (2)	8% - 8% (8%)
Residential mortgage loan commitments	69		Adjusted market bid	Pull-through rate	90% - 90% (90%)

(1) Obtained from approved independent appraisers. Appraisals are current and in compliance with credit policy. Customers does not generally discount appraisals.

(2) Appraisals are adjusted by management for liquidation expenses. The range and weighted average of liquidation expense adjustments are presented as a percentage of the appraisal.

(3) Business asset valuation obtained from independent party.

(4)

Business asset valuations may be adjusted by management for qualitative factors including economic conditions and the condition of the business assets. The range and weighted average of the business asset adjustments are presented as a percent of the business asset valuation.

XML

Derivative Instruments and Hedging Activities (Tables)

6 Months Ended

Jun. 30, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Fair Value of Derivative Financial Instruments

The following tables present the fair value of Customers' derivative financial instruments as well as their presentation on the balance sheet as of June 30, 2019 and December 31, 2018.

	June 30, 2019
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	—	Other liabilities	$	22,696
Total		$	—		$	22,696
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	22,278	Other liabilities	$	23,841
Credit contracts	Other assets	256		Other liabilities	99
Residential mortgage loan commitments	Other assets	145		Other liabilities	—
Total		$	22,679		$	23,940

	December 31, 2018
	Derivative Assets			Derivative Liabilities
(amounts in thousands)	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as cash flow hedges:
Interest rate swaps	Other assets	$	256	Other liabilities	$	1,502
Total		$	256		$	1,502
Derivatives not designated as hedging instruments:
Interest rate swaps	Other assets	$	14,300	Other liabilities	$	14,730
Credit contracts	Other assets	68		Other liabilities	54
Residential mortgage loan commitments	Other assets	69		Other liabilities	—
Total		$	14,437		$	14,784

Effect of Derivative Financial Instruments on Comprehensive Income

The following tables present the effect of Customers' derivative financial instruments on comprehensive income for the three and six months ended June 30, 2019 and 2018.

	Three Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	386
Credit contracts	Other non-interest income	41
Residential mortgage loan commitments	Mortgage banking income	68
Total		$	495

	Three Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	(51	)
Credit contracts	Other non-interest income	(15		)
Residential mortgage loan commitments	Mortgage banking income	50
Total		$	(16	)

	Six Months Ended June 30, 2019
(amounts in thousands)	Income Statement Location	Amount of Income Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	98
Credit contracts	Other non-interest income	144
Residential mortgage loan commitments	Mortgage banking income	76
Total		$	318

	Six Months Ended June 30, 2018
(amounts in thousands)	Income Statement Location	Amount of Income (Loss) Recognized in Earnings
Derivatives not designated as hedging instruments:
Interest rate swaps	Other non-interest income	$	334
Credit contracts	Other non-interest income	(38		)
Residential mortgage loan commitments	Mortgage banking income	73
Total		$	369

	Three Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	(10,435	)	Interest expense	$	(4	)

	Three Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivatives in cash flow hedging relationships:
Interest rate swaps	$	1,403	Interest expense	$	259

	Six Months Ended June 30, 2019
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)			Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	(15,570	)	Interest expense	$	409

	Six Months Ended June 30, 2018
(amounts in thousands)	Amount of Gain (Loss) Recognized in OCI on Derivatives (1)		Location of Gain (Loss) Reclassified from Accumulated OCI into Income	Amount of Gain (Loss) Reclassified from Accumulated OCI into Income
Derivative in cash flow hedging relationships:
Interest rate swaps	$	2,049	Interest expense	$	128

(1) Amounts presented are net of taxes. See NOTE 4 - CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) for the total effect on other comprehensive income (loss) from derivatives designated as cash flow hedges for the periods presented.

Summary of Offsetting of Financial Assets and Derivative Assets

Offsetting of Financial Assets and Derivative Assets

At June 30, 2019

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	736	$	—	$	736	$	—	$	—	$	736

Offsetting of Financial Assets and Derivative Assets

At December 31, 2018

	Gross Amount of Recognized Assets		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Assets Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Received		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	7,529	$	—	$	7,529	$	—	$	1,860	$	5,669

Summary of Offsetting of Financial Liabilities and Derivative Liabilities

Offsetting of Financial Liabilities and Derivative Liabilities

At June 30, 2019

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged		Net Amount
Description
Interest rate swap derivatives with institutional counterparties	$	45,777	$	—	$	45,777	$	—	$	44,832	$	945

Offsetting of Financial Liabilities and Derivative Liabilities

At December 31, 2018

	Gross Amount of Recognized Liabilities		Gross Amounts Offset in the Consolidated Balance Sheet		Net Amounts of Liabilities Presented in the Consolidated Balance Sheet		Gross Amounts Not Offset in the Consolidated Balance Sheet				Net Amount
(amounts in thousands)							Financial Instruments		Cash Collateral Pledged
Description
Interest rate swap derivatives with institutional counterparties	$	9,077	$	—	$	9,077	$	—	$	702	$	8,375

XML

Business Segments (Tables)

6 Months Ended

Jun. 30, 2019

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

The following tables present the operating results for Customers' reportable business segments for the three and six months ended June 30, 2019 and 2018. The segment financial results include directly attributable revenues and expenses. Consistent with the presentation of segment results to Customers' chief operating decision makers, overhead costs and preferred stock dividends are assigned to the Customers Bank Business Banking segment. The tax benefit assigned to BankMobile was based on an estimated effective tax rate of 23.15% for 2019 and 24.57% for 2018, respectively.

	Three Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	103,014		$	8,936		$	111,950
Interest expense	47,061			210			47,271
Net interest income	55,953			8,726			64,679
Provision for loan losses	(2,206		)	7,552			5,346
Non-interest income	970			11,066			12,036
Non-interest expense	38,107			21,475			59,582
Income (loss) before income tax expense (benefit)	21,022			(9,235		)	11,787
Income tax expense (benefit)	4,629			(2,138		)	2,491
Net income (loss)	16,393			(7,097		)	9,296
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	12,778		$	(7,097	)	$	5,681

	Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking			BankMobile			Consolidated
Interest income (1)	$	104,110		$	3,529		$	107,639
Interest expense	40,182			135			40,317
Net interest income	63,928			3,394			67,322
Provision for loan losses	(1,247		)	463			(784		)
Non-interest income	7,465			8,662			16,127
Non-interest expense	37,721			16,029			53,750
Income (loss) before income tax expense (benefit)	34,919			(4,436		)	30,483
Income tax expense (benefit)	7,910			(1,090		)	6,820
Net income (loss)	27,009			(3,346		)	23,663
Preferred stock dividends	3,615			—			3,615
Net income (loss) available to common shareholders	$	23,394		$	(3,346	)	$	20,048

(1) - Amounts reported include funds transfer pricing of $2.2 million and $3.5 million for the three months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

	Six Months Ended June 30, 2019
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	195,885	$	17,140		$	213,025
Interest expense	88,666		376			89,042
Net interest income	107,219		16,764			123,983
Provision for loan losses	770		9,343			10,113
Non-interest income	8,547		23,207			31,754
Non-interest expense	73,491		40,075			113,566
Income (loss) before income tax expense (benefit)	41,505		(9,447		)	32,058
Income tax expense (benefit)	9,510		(2,187		)	7,323
Net income (loss)	31,995		(7,260		)	24,735
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	24,766	$	(7,260	)	$	17,506
As of June 30, 2019
Goodwill and other intangibles	$	3,629	$	12,218		$	15,847
Total assets (2)	$	10,555,141	$	627,286		$	11,182,427
Total deposits	$	7,729,580	$	456,197		$	8,185,777
Total non-deposit liabilities (2)	$	1,970,391	$	34,854		$	2,005,245

	Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile			Consolidated
Interest income (1)	$	196,664	$	7,940		$	204,604
Interest expense	72,100		151			72,251
Net interest income	124,564		7,789			132,353
Provision for loan losses	627		706			1,333
Non-interest income	15,904		21,133			37,037
Non-interest expense	72,052		33,979			106,031
Income (loss) before income tax expense (benefit)	67,789		(5,763		)	62,026
Income tax expense (benefit)	15,638		(1,416		)	14,222
Net income (loss)	52,151		(4,347		)	47,804
Preferred stock dividends	7,229		—			7,229
Net income (loss) available to common shareholders	$	44,922	$	(4,347	)	$	40,575
As of June 30, 2018
Goodwill and other intangibles	$	3,629	$	13,521		$	17,150
Total assets (2)	$	11,017,272	$	75,574		$	11,092,846
Total deposits	$	6,876,688	$	419,266		$	7,295,954
Total non-deposit liabilities (2)	$	2,843,360	$	17,305		$	2,860,665

⁽¹⁾ Amounts reported include funds transfer pricing of $7.8 million and $7.9 million, for the six months ended June 30, 2019 and 2018, respectively, credited to BankMobile for the value provided to the Customers Bank Business Banking segment for the use of excess low/no cost deposits.

⁽²⁾ Amounts reported exclude inter-segment receivables/payables.

XML

Non-Interest Revenues (Tables)

6 Months Ended

Jun. 30, 2019

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue

The following tables present Customers' non-interest revenues affected by ASC 606 by business segment for the three and six months ended June 30, 2019 and 2018:

	Three Months Ended June 30, 2019						Three Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	219	$	6,541	$	6,760	$	183	$	6,199	$	6,382
Deposit fees	433		2,915		3,348		294		1,338		1,632
University fees - card and disbursement fees	—		167		167		—		185		185
Total revenue recognized at point in time	652		9,623		10,275		477		7,722		8,199
Revenue recognized over time:
University fees - subscription revenue	—		968		968		—		907		907
Total revenue recognized over time	—		968		968		—		907		907
Total revenue from contracts with customers	$	652	$	10,591	$	11,243	$	477	$	8,629	$	9,106

	Six Months Ended June 30, 2019						Six Months Ended June 30, 2018
(amounts in thousands)	Customers Bank Business Banking		BankMobile		Consolidated		Customers Bank Business Banking		BankMobile		Consolidated
Revenue from contracts with customers:
Revenue recognized at point in time:
Interchange and card revenue	$	398	$	15,167	$	15,565	$	406	$	15,637	$	16,043
Deposit fees	733		4,824		5,557		580		3,144		3,724
University fees - card and disbursement fees	—		522		522		—		512		512
Total revenue recognized at point in time	1,131		20,513		21,644		986		19,293		20,279
Revenue recognized over time:
University fees - subscription revenue	—		1,947		1,947		—		1,777		1,777
Total revenue recognized over time	—		1,947		1,947		—		1,777		1,777
Total revenue from contracts with customers	$	1,131	$	22,460	$	23,591	$	986	$	21,070	$	22,056

XML

Description of the Business - Additional Information (Detail)	Jun. 30, 2019 Branch
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of branches (branch)	13

XML

Earnings Per Share - Components of Earnings Per Share (Detail) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Earnings Per Share [Abstract]
Net income (loss) available to common shareholders	$ 5,681	$ 20,048	$ 17,506	$ 40,575
Weighted-average number of common shares outstanding - basic (shares)	31,154,292	31,564,893	31,101,037	31,495,082
Share-based compensation plans (shares)	471,449	807,258	446,985	823,245
Warrants (shares)	0	8,511	0	8,566
Weighted-average number of common shares - diluted (shares)	31,625,741	32,380,662	31,548,022	32,326,893
Basic earnings per common share (usd per share)	$ 0.18	$ 0.64	$ 0.56	$ 1.29
Diluted earnings per common share (usd per share)	$ 0.18	$ 0.62	$ 0.55	$ 1.26

XML

Earnings Per Share - Anti-dilutive Securities Excluded from Computation of Earnings Per Share (Detail) - shares	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Share-based compensation awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total anti-dilutive securities (shares)	2,246,181	1,069,225	2,301,663	1,069,225

XML

Changes in Accumulated Other Comprehensive Income (Loss) By Component (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Jan. 01, 2018
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 978,373	$ 919,088	$ 956,816	$ 920,964
Other comprehensive income (loss) before reclassifications	4,923	(7,617)	12,973	(32,204)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	3	(192)	(303)	(95)
Net current-period other comprehensive income (loss)	4,926	(7,809)	12,670	(32,299)
Ending balance	991,405	936,227	991,405	936,227
Reclassification adjustment for (gains) losses included in net income	(4)	259	409	128
Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(8,556)	(26,691)	(21,741)	(249)
Balance after reclassification adjustments					$ (1,458)
Other comprehensive income (loss) before reclassifications	15,358	(9,020)	28,543	(34,253)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	0	0	0
Net current-period other comprehensive income (loss)	15,358	(9,020)	28,543	(34,253)
Ending balance	6,802	(35,711)	6,802	(35,711)
Foreign Currency Items
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	0	0	0	88
Balance after reclassification adjustments					0
Other comprehensive income (loss) before reclassifications	0	0	0	0
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	0	0	0
Net current-period other comprehensive income (loss)	0	0	0	0
Ending balance	0	0	0	0
Total Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(8,556)	(26,691)	(21,741)	(161)
Balance after reclassification adjustments					(1,458)
Other comprehensive income (loss) before reclassifications	15,358	(9,020)	28,543	(34,253)
Amounts reclassified from accumulated other comprehensive income (loss) to net income	0	0	0	0
Net current-period other comprehensive income (loss)	15,358	(9,020)	28,543	(34,253)
Ending balance	6,802	(35,711)	6,802	(35,711)
Unrealized Gains (Losses) on Cash Flow Hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(6,363)	503	(922)	(198)
Balance after reclassification adjustments					(240)
Other comprehensive income (loss) before reclassifications	(10,435)	1,403	(15,570)	2,049
Amounts reclassified from accumulated other comprehensive income (loss) to net income	3	(192)	(303)	(95)
Net current-period other comprehensive income (loss)	(10,432)	1,211	(15,873)	1,954
Ending balance	(16,795)	1,714	(16,795)	1,714
Total
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(14,919)	(26,188)	(22,663)	(359)
Balance after reclassification adjustments					(1,698)
Ending balance	(9,993)	(33,997)	(9,993)	(33,997)
Retained Earnings
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	328,476	279,942	316,651	258,076
Ending balance	334,157	299,990	334,157	299,990
Accounting Standards Update 2018-02
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					0
Accounting Standards Update 2018-02 | Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(256)
Accounting Standards Update 2018-02 | Foreign Currency Items
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					0
Accounting Standards Update 2018-02 | Total Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(256)
Accounting Standards Update 2018-02 | Unrealized Gains (Losses) on Cash Flow Hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(42)
Accounting Standards Update 2018-02 | Total
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(298)
Accounting Standards Update 2018-02 | Retained Earnings
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					298
Accounting Standards Update 2016-01
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					0
Accounting Standards Update 2016-01 | Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(953)
Accounting Standards Update 2016-01 | Foreign Currency Items
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(88)
Accounting Standards Update 2016-01 | Total Unrealized Gains (Losses)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(1,041)
Accounting Standards Update 2016-01 | Unrealized Gains (Losses) on Cash Flow Hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					0
Accounting Standards Update 2016-01 | Total
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(1,041)
Accounting Standards Update 2016-01 | Retained Earnings
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					1,041
Combined effect of multiple accounting pronouncements on components of shareholders' equity | Total
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					(1,300)
Combined effect of multiple accounting pronouncements on components of shareholders' equity | Retained Earnings
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Cumulative effect of new accounting principle in period of adoption					$ 1,300
Interest Expense
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Reclassification adjustment for (gains) losses included in net income	4	(259)	(409)	(128)
Reclassification adjustment for (gains) losses in net income, after tax	$ 3	$ (192)	$ (303)	$ (95)

XML

Investment Securities - Summary of Amortized Cost and Approximate Fair Value of Investment Securities (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 680,637	$ 692,674
Gross Unrealized Gains	10,597	920
Gross Unrealized Losses	(1,405)	(30,300)
Fair Value	689,829	663,294
Equity securities, at fair value		1,718
Investment securities, at fair value	708,359	665,012
Agency-guaranteed residential mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	299,370	311,267
Gross Unrealized Gains	2,023	0
Gross Unrealized Losses	(2)	(5,893)
Fair Value	301,391	305,374
Corporate notes
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	381,267	381,407
Gross Unrealized Gains	8,574	920
Gross Unrealized Losses	(1,403)	(24,407)
Fair Value	388,438	$ 357,920
Equity securities
Debt Securities, Available-for-sale [Line Items]
Equity securities, at fair value	1,373
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election
Debt Securities, Available-for-sale [Line Items]
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	$ 17,157

XML

Investment Securities - Additional Information (Detail) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019 USD ($) Security	Jun. 30, 2018 USD ($)	Jun. 30, 2019 USD ($) Security	Jun. 30, 2018 USD ($)	Dec. 31, 2018 USD ($)
Investment [Line Items]
Loss upon acquisition of interest-only GNMA securities	$ 7,476	$ 0	$ 7,476	$ 0
Number of available-for-sale investment securities in the less than twelve month category | Security	0		0
Number of available-for-sale investment securities in the twelve month category | Security	7		7
Pledged investment securities fair value	$ 22,600		$ 22,600		$ 23,000
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election
Investment [Line Items]
Loss upon acquisition of interest-only GNMA securities	7,500		7,500
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	$ 17,157		$ 17,157

XML

Investment Securities - Summary of Available-for-Sale Debt Securities by Stated Maturity (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Debt Securities, Available-for-sale [Line Items]
Due in one year or less, amortized cost	$ 0
Due after one years through five years, amortized cost	0
Due after five through ten years, amortized cost	379,267
Due after ten years, amortized cost	2,000
Total Debt Securities Amortized Cost	680,637
Amortized Cost	680,637	$ 692,674
Due in one year or less, fair value	0
Due after one years through five years, fair value	0
Due after five through ten years, fair value	386,316
Due after ten years, fair value	2,122
Total available-for-sale debt securities, fair value	689,829	663,294
Total Debt Securities Fair Value	706,986
Agency-guaranteed residential mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Agency-guaranteed residential mortgage-backed securities, amortized cost	299,370
Amortized Cost	299,370	311,267
Agency-guaranteed residential mortgage-backed securities, fair value	301,391
Total available-for-sale debt securities, fair value	301,391	$ 305,374
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election
Debt Securities, Available-for-sale [Line Items]
Agency-guaranteed residential mortgage-backed securities, amortized cost	0
Agency-guaranteed residential mortgage-backed securities, fair value	$ 17,157

XML

Investment Securities - Gross Unrealized Losses and Fair Value, Aggregated by Investment Category (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	$ 0	$ 615,410
Less Than 12 Months, Unrealized Losses	0	(30,300)
12 Months or More, Fair Value	138,788	0
12 Months or More, Unrealized Losses	(1,405)	0
Fair Value, Total	138,788	615,410
Unrealized Losses	(1,405)	(30,300)
Agency-guaranteed residential mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	0	305,374
Less Than 12 Months, Unrealized Losses	0	(5,893)
12 Months or More, Fair Value	64,296	0
12 Months or More, Unrealized Losses	(2)	0
Fair Value, Total	64,296	305,374
Unrealized Losses	(2)	(5,893)
Corporate notes
Debt Securities, Available-for-sale [Line Items]
Less Than 12 Months, Fair Value	0	310,036
Less Than 12 Months, Unrealized Losses	0	(24,407)
12 Months or More, Fair Value	74,492	0
12 Months or More, Unrealized Losses	(1,403)	0
Fair Value, Total	74,492	310,036
Unrealized Losses	$ (1,403)	$ (24,407)

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Schedule of Loans and Leases Receivable (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2018	Jun. 30, 2018	Mar. 31, 2018	Dec. 31, 2017
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	$ 7,714,106		$ 7,138,074
Loans and lease receivable, gross	7,715,769		7,138,498
Deferred (fees) costs and unamortized (discounts) premiums, net	(1,663)		(424)
Allowance for loan and lease losses	(48,388)	$ (43,679)	(39,972)	$ (38,288)	$ (39,499)	$ (38,015)
Loans and leases receivable, net of allowance for loan and lease losses	9,667,258		8,503,522
Mortgage Warehouse
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases receivable	2,001,540		1,405,420
Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	3,017,531		3,285,297
Allowance for loan and lease losses	(9,926)	(10,630)	(11,462)	(12,069)	(12,545)	(12,168)
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	59,811		56,491
Allowance for loan and lease losses	(649)	(584)	(624)	(992)	(921)	(979)
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	648,860		566,561
Allowance for loan and lease losses	(4,168)	(6,572)	(3,654)	(2,908)	(3,179)	(2,929)
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	75,597		79,731
Allowance for loan and lease losses	(123)	(117)	(145)	(149)	(176)	(180)
Other consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	552,839		74,035
Allowance for loan and lease losses	(10,267)	$ (3,689)	(2,529)	$ (226)	$ (183)	$ (172)
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	6,438,473		6,418,171
Commercial | Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	3,017,531		3,285,297
Commercial | Commercial and industrial (including owner occupied commercial real estate)
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	2,184,556		1,951,277
Commercial | Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	1,176,575		1,125,106
Commercial | Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	59,811		56,491
Commercial | Direct Finance Equipment Leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	64,500		54,500
Consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	1,277,296		720,327
Consumer | Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	648,860		566,561
Consumer | Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	75,597		79,731
Consumer | Other consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	$ 552,839		$ 74,035

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Additional Information (Detail)			3 Months Ended		6 Months Ended
	Jun. 30, 2019 USD ($) Commitment Loan	Dec. 31, 2018 USD ($) Commitment Loan	Jun. 30, 2019 USD ($) Allowance Commitment Loan	Jun. 30, 2018 USD ($) Loan	Jun. 30, 2019 USD ($) Commitment Loan	Jun. 30, 2018 USD ($) Loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans held for sale, average life from purchase to sale					30 days
Funds for reimbursement		$ 500,000
Loans reported as TDR	$ 19,000,000.0	19,200,000	$ 19,000,000.0		$ 19,000,000.0
Lease receivable, TDR	$ 0	$ 0	$ 0		$ 0
Minimum performance requirement					9 months
Number of loans | Loan			2	16	14	25
Recorded investment			$ 47,000	$ 663,000	$ 946,000	$ 985,000
Number of loans modified as TDR (loan) | Loan					4	0
Number of commitments to lend additional funds (commitment) | Commitment	0	0	0		0
Loans modified as TDR					$ 108,000	$ 0
Loans modified as TDR allowance (allowance)			0	0	0	0
Loans and leases receivable, net of allowance for loan and lease losses	$ 9,667,258,000	$ 8,503,522,000	$ 9,667,258,000		$ 9,667,258,000
Loans pledged as collateral	5,300,000,000	5,400,000,000	5,300,000,000		5,300,000,000
Residential real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Residential real estate held in other real estate owned	500,000	200,000	500,000		500,000
Loans in process of foreclosure	$ 700,000	$ 2,100,000	$ 700,000		$ 700,000
Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans modified as TDR (loan) | Loan	1	1
Loans modified as TDR	$ 1,500,000	$ 1,500,000
Forgiveness of debt
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan			0	0	0	0
Recorded investment			$ 0	$ 0	$ 0	$ 0

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Non-Covered Loans and Covered Loans by Class and Performance Status (Detail) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2019	Dec. 31, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	$ 11,605	$ 15,551
Non-Accrual	13,433	27,494
Current	7,671,481	7,073,879
Loans and lease receivable, gross	7,715,769	7,138,498
Loans and leases receivable, at amortized cost or lower of cost or market	$ 7,715,769	7,138,498
Delinquent period	30 days
Due days for loan payments	90 days
Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	$ 19,250	21,574
30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	9,599	13,363
90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,006	2,188
Multi-family
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Non-Accrual	0	1,155
Current	3,015,935	3,282,452
Loans and lease receivable, gross	3,017,531	3,285,297
Multi-family | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	1,596	1,690
Multi-family | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Multi-family | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	626	1,914
Non-Accrual	5,400	17,764
Current	1,592,049	1,353,586
Loans and lease receivable, gross	1,598,470	1,373,800
Commercial and industrial | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	395	536
Commercial and industrial | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	626	1,914
Commercial and industrial | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial real estate owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	801	193
Non-Accrual	927	1,037
Current	576,692	567,809
Loans and lease receivable, gross	586,086	577,477
Commercial real estate owner occupied | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	7,666	8,438
Commercial real estate owner occupied | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	801	193
Commercial real estate owner occupied | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Commercial real estate non-owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	252	1,190
Non-Accrual	94	129
Current	1,172,421	1,119,443
Loans and lease receivable, gross	1,176,575	1,125,106
Commercial real estate non-owner occupied | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	3,808	4,344
Commercial real estate non-owner occupied | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	252	1,190
Commercial real estate non-owner occupied | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Construction
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Non-Accrual	0	0
Current	59,811	56,491
Loans and lease receivable, gross	59,811	56,491
Construction | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	0	0
Construction | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Construction | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,611	5,940
Non-Accrual	5,083	5,605
Current	637,309	550,679
Loans and lease receivable, gross	648,860	566,561
Residential real estate | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	3,857	4,337
Residential real estate | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,611	5,940
Residential real estate | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	0	0
Manufactured housing
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	5,835	6,114
Non-Accrual	1,570	1,693
Current	66,470	69,916
Loans and lease receivable, gross	75,597	79,731
Cash	400	500
Manufactured housing | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	1,722	2,008
Manufactured housing | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	3,829	3,926
Manufactured housing | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	2,006	2,188
Other consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	1,480	200
Non-Accrual	359	111
Current	550,794	73,503
Loans and lease receivable, gross	552,839	74,035
Other consumer | Purchased Credit Impaired Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and lease receivable, gross	206	221
Other consumer | 30-89 Days Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	1,480	200
Other consumer | 90 Days or More Past Due
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total Past Due	$ 0	$ 0

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Schedule of Allowance for Loan and Lease Losses (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Dec. 31, 2018
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	$ 43,679	$ 39,499	$ 39,972	$ 38,015
Charge-offs	(1,250)	(1,161)	(2,594)	(1,850)
Recoveries	613	734	897	790
Provision for loan and lease losses	5,346	(784)	10,113	1,333
Ending balance	48,388	38,288	48,388	38,288
Loans:
Individually evaluated for impairment					$ 30,241	$ 39,118
Collectively evaluated for impairment					7,666,278	7,077,806
Loans and leases receivable, gross					7,715,769	7,138,498
Loans receivable, at amortized cost or lower of cost or market					7,715,769	7,138,498
Allowance for loan losses:
Individually evaluated for impairment					303	845
Collectively evaluated for impairment					45,383	36,249
Total Allowance for loan losses	43,679	39,499	39,972	38,288	48,388	39,972
Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					19,250	21,574
Loans and leases receivable, gross					19,250	21,574
Allowance for loan losses:
Loans acquired with credit deterioration					2,702	2,878
Multi-family
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	10,630	12,545	11,462	12,168
Charge-offs	0	0	(541)	0
Recoveries	7	0	7	0
Provision for loan and lease losses	(711)	(476)	(1,002)	(99)
Ending balance	9,926	12,069	9,926	12,069
Loans:
Individually evaluated for impairment					0	1,155
Collectively evaluated for impairment					3,015,935	3,282,452
Loans and leases receivable, gross					3,017,531	3,285,297
Allowance for loan losses:
Individually evaluated for impairment					0	539
Collectively evaluated for impairment					9,926	10,923
Total Allowance for loan losses	10,630	12,545	11,462	12,069	9,926	11,462
Multi-family | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					1,596	1,690
Loans and leases receivable, gross					1,596	1,690
Allowance for loan losses:
Loans acquired with credit deterioration					0	0
Commercial and industrial
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	12,647	11,737	12,145	10,918
Charge-offs	(183)	(174)	(183)	(224)
Recoveries	338	140	457	175
Provision for loan and lease losses	934	555	1,317	1,389
Ending balance	13,736	12,258	13,736	12,258
Loans:
Individually evaluated for impairment					10,605	17,828
Collectively evaluated for impairment					1,587,470	1,355,436
Loans and leases receivable, gross					1,598,470	1,373,800
Allowance for loan losses:
Individually evaluated for impairment					225	261
Collectively evaluated for impairment					13,250	11,516
Total Allowance for loan losses	12,647	11,737	13,736	10,918	13,736	12,145
Commercial and industrial | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					395	536
Loans and leases receivable, gross					395	536
Allowance for loan losses:
Loans acquired with credit deterioration					261	368
Commercial real estate owner occupied
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	3,425	3,525	3,320	3,232
Charge-offs	(66)	(483)	(74)	(501)
Recoveries	97	326	225	326
Provision for loan and lease losses	(96)	(380)	(111)	(69)
Ending balance	3,360	2,988	3,360	2,988
Loans:
Individually evaluated for impairment					950	1,069
Collectively evaluated for impairment					577,470	567,970
Loans and leases receivable, gross					586,086	577,477
Allowance for loan losses:
Individually evaluated for impairment					31	1
Collectively evaluated for impairment					3,321	3,319
Total Allowance for loan losses	3,425	3,525	3,360	2,988	3,360	3,320
Commercial real estate owner occupied | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					7,666	8,438
Loans and leases receivable, gross					7,666	8,438
Allowance for loan losses:
Loans acquired with credit deterioration					8	0
Commercial real estate non-owner occupied
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	6,015	7,233	6,093	7,437
Charge-offs	0	0	0	0
Recoveries	0	0	0	0
Provision for loan and lease losses	144	(535)	66	(739)
Ending balance	6,159	6,698	6,159	6,698
Loans:
Individually evaluated for impairment					94	129
Collectively evaluated for impairment					1,172,673	1,120,633
Loans and leases receivable, gross					1,176,575	1,125,106
Allowance for loan losses:
Individually evaluated for impairment					0	0
Collectively evaluated for impairment					4,249	4,161
Total Allowance for loan losses	6,015	7,233	6,093	7,437	6,159	6,093
Commercial real estate non-owner occupied | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					3,808	4,344
Loans and leases receivable, gross					3,808	4,344
Allowance for loan losses:
Loans acquired with credit deterioration					1,910	1,932
Construction
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	584	921	624	979
Charge-offs	0	0	0	0
Recoveries	114	209	120	220
Provision for loan and lease losses	(49)	(138)	(95)	(207)
Ending balance	649	992	649	992
Loans:
Individually evaluated for impairment					0	0
Collectively evaluated for impairment					59,811	56,491
Loans and leases receivable, gross					59,811	56,491
Allowance for loan losses:
Individually evaluated for impairment					0	0
Collectively evaluated for impairment					649	624
Total Allowance for loan losses	584	921	649	979	649	624
Construction | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					0	0
Loans and leases receivable, gross					0	0
Allowance for loan losses:
Loans acquired with credit deterioration					0	0
Residential real estate
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	6,572	3,179	3,654	2,929
Charge-offs	(69)	(42)	(109)	(407)
Recoveries	8	56	15	63
Provision for loan and lease losses	(2,343)	(285)	608	323
Ending balance	4,168	2,908	4,168	2,908
Loans:
Individually evaluated for impairment					8,107	8,631
Collectively evaluated for impairment					636,896	553,593
Loans and leases receivable, gross					648,860	566,561
Allowance for loan losses:
Individually evaluated for impairment					39	41
Collectively evaluated for impairment					3,789	3,227
Total Allowance for loan losses	6,572	3,179	4,168	2,929	4,168	3,654
Residential real estate | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					3,857	4,337
Loans and leases receivable, gross					3,857	4,337
Allowance for loan losses:
Loans acquired with credit deterioration					340	386
Manufactured housing
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	117	176	145	180
Charge-offs	0	0	0	0
Recoveries	0	0	0	0
Provision for loan and lease losses	6	(27)	(22)	(31)
Ending balance	123	149	123	149
Loans:
Individually evaluated for impairment					10,126	10,195
Collectively evaluated for impairment					63,749	67,528
Loans and leases receivable, gross					75,597	79,731
Allowance for loan losses:
Individually evaluated for impairment					3	3
Collectively evaluated for impairment					91	89
Total Allowance for loan losses	117	176	145	180	123	145
Manufactured housing | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					1,722	2,008
Loans and leases receivable, gross					1,722	2,008
Allowance for loan losses:
Loans acquired with credit deterioration					29	53
Other consumer
Allowance for Loan and Lease Losses [Roll Forward]
Beginning balance	3,689	183	2,529	172
Charge-offs	(932)	(462)	(1,687)	(718)
Recoveries	49	3	73	6
Provision for loan and lease losses	7,461	502	9,352	766
Ending balance	10,267	226	10,267	226
Loans:
Individually evaluated for impairment					359	111
Collectively evaluated for impairment					552,274	73,703
Loans and leases receivable, gross					552,839	74,035
Allowance for loan losses:
Individually evaluated for impairment					5	0
Collectively evaluated for impairment					10,108	2,390
Total Allowance for loan losses	$ 3,689	$ 183	$ 10,267	$ 226	10,267	2,529
Other consumer | Purchased Credit Impaired Loans
Loans:
Loans acquired with credit deterioration					206	221
Loans and leases receivable, gross					206	221
Allowance for loan losses:
Loans acquired with credit deterioration					$ 154	$ 139

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Summary of Recorded Investment Net Charge-Offs, Unpaid Principal Balance and Related Allowance for Impaired Loans (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Dec. 31, 2018
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, Total	$ 30,241		$ 30,241		$ 39,118
Unpaid principal balance
Unpaid Principal Balance, Total	33,564		33,564		42,031
Related Allowance	303		303		845
Average recorded investment
Average Recorded Investment, Total	34,800	$ 36,045	36,239	$ 36,841
Interest income recognized
Interest Income Recognized, Total	296	222	502	380
Multi-family
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	0		0		0
Recorded Investment Net of Charge Offs, With an allowance recorded	0		0		1,155
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	534		534		0
Unpaid Principal Balance, With an allowance recorded	0		0		1,155
Related Allowance	0		0		539
Average recorded investment
Average Recorded Investment, With no related allowance recorded	998	672	665	448
Average Recorded Investment, With an allowance recorded	0	0	385	0
Interest income recognized
Interest Income Recognized, With no related allowance recorded	0	8	0	8
Interest Income Recognized, With an allowance recorded	0	0	0	0
Commercial and industrial
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	4,663		4,663		13,660
Recorded Investment Net of Charge Offs, With an allowance recorded	5,942		5,942		4,168
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	6,144		6,144		15,263
Unpaid Principal Balance, With an allowance recorded	6,048		6,048		4,351
Related Allowance	225		225		261
Average recorded investment
Average Recorded Investment, With no related allowance recorded	7,923	5,736	9,836	6,870
Average Recorded Investment, With an allowance recorded	6,084	8,283	5,445	8,296
Interest income recognized
Interest Income Recognized, With no related allowance recorded	16	2	18	2
Interest Income Recognized, With an allowance recorded	58	11	97	12
Commercial real estate owner occupied
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	784		784		1,037
Recorded Investment Net of Charge Offs, With an allowance recorded	166		166		32
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	1,555		1,555		1,766
Unpaid Principal Balance, With an allowance recorded	166		166		32
Related Allowance	31		31		1
Average recorded investment
Average Recorded Investment, With no related allowance recorded	669	664	792	713
Average Recorded Investment, With an allowance recorded	239	455	170	517
Interest income recognized
Interest Income Recognized, With no related allowance recorded	0	0	21	0
Interest Income Recognized, With an allowance recorded	0	1	1	2
Commercial real estate non-owner occupied
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	94		94		129
Recorded Investment Net of Charge Offs, With an allowance recorded	0		0
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	206		206		241
Unpaid Principal Balance, With an allowance recorded	0		0
Related Allowance	0		0
Average recorded investment
Average Recorded Investment, With no related allowance recorded	98	1,390	108	980
Average Recorded Investment, With an allowance recorded	0		0
Interest income recognized
Interest Income Recognized, With no related allowance recorded	0	8	0	8
Interest Income Recognized, With an allowance recorded	0		0
Residential real estate
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	4,365		4,365		4,842
Recorded Investment Net of Charge Offs, With an allowance recorded	3,742		3,742		3,789
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	4,684		4,684		5,128
Unpaid Principal Balance, With an allowance recorded	3,742		3,742		3,789
Related Allowance	39		39		41
Average recorded investment
Average Recorded Investment, With no related allowance recorded	4,544	3,959	4,643	3,849
Average Recorded Investment, With an allowance recorded	3,794	4,550	3,792	4,906
Interest income recognized
Interest Income Recognized, With no related allowance recorded	61	2	61	2
Interest Income Recognized, With an allowance recorded	28	38	54	63
Manufactured housing
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	9,961		9,961		10,027
Recorded Investment Net of Charge Offs, With an allowance recorded	165		165		168
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	9,961		9,961		10,027
Unpaid Principal Balance, With an allowance recorded	165		165		168
Related Allowance	3		3		3
Average recorded investment
Average Recorded Investment, With no related allowance recorded	10,051	10,015	10,043	9,963
Average Recorded Investment, With an allowance recorded	166	225	167	225
Interest income recognized
Interest Income Recognized, With no related allowance recorded	123	146	238	277
Interest Income Recognized, With an allowance recorded	2	6	4	6
Other consumer
Recorded investment net of charge-offs
Recorded Investment Net of Charge Offs, With no related allowance recorded	132		132		111
Recorded Investment Net of Charge Offs, With an allowance recorded	227		227
Unpaid principal balance
Unpaid Principal Balance, With no related allowance recorded	132		132		$ 111
Unpaid Principal Balance, With an allowance recorded	227		227
Related Allowance	5		5
Average recorded investment
Average Recorded Investment, With no related allowance recorded	120	96	117	74
Average Recorded Investment, With an allowance recorded	114		76
Interest income recognized
Interest Income Recognized, With no related allowance recorded	8	$ 0	8	$ 0
Interest Income Recognized, With an allowance recorded	$ 0		$ 0

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Schedule of Accruing and Nonaccrual TDRs (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Dec. 31, 2018
Financing Receivable, Impaired [Line Items]
Recorded investment	$ 47	$ 663	$ 946	$ 985
Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Impaired [Line Items]
Recorded investment	0	0	431	0
Residential real estate
Financing Receivable, Impaired [Line Items]
Recorded investment	0	200	83	200
Manufactured housing
Financing Receivable, Impaired [Line Items]
Recorded investment	47	450	432	772
Other consumer
Financing Receivable, Impaired [Line Items]
Recorded investment	$ 0	$ 13	0	$ 13
Accruing TDRs
Financing Receivable, Impaired [Line Items]
Recorded investment			16,808		$ 11,624
Accruing TDRs | Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Impaired [Line Items]
Recorded investment			5,205		64
Accruing TDRs | Commercial real estate owner occupied
Financing Receivable, Impaired [Line Items]
Recorded investment			23		32
Accruing TDRs | Residential real estate
Financing Receivable, Impaired [Line Items]
Recorded investment			3,024		3,026
Accruing TDRs | Manufactured housing
Financing Receivable, Impaired [Line Items]
Recorded investment			8,556		8,502
Accruing TDRs | Other consumer
Financing Receivable, Impaired [Line Items]
Recorded investment			0		0
Nonaccrual TDRs
Financing Receivable, Impaired [Line Items]
Recorded investment			2,190		7,572
Nonaccrual TDRs | Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Impaired [Line Items]
Recorded investment			35		5,273
Nonaccrual TDRs | Commercial real estate owner occupied
Financing Receivable, Impaired [Line Items]
Recorded investment			0		0
Nonaccrual TDRs | Residential real estate
Financing Receivable, Impaired [Line Items]
Recorded investment			646		667
Nonaccrual TDRs | Manufactured housing
Financing Receivable, Impaired [Line Items]
Recorded investment			1,498		1,620
Nonaccrual TDRs | Other consumer
Financing Receivable, Impaired [Line Items]
Recorded investment			11		12
Total
Financing Receivable, Impaired [Line Items]
Recorded investment			18,998		19,196
Total | Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Impaired [Line Items]
Recorded investment			5,240		5,337
Total | Commercial real estate owner occupied
Financing Receivable, Impaired [Line Items]
Recorded investment			23		32
Total | Residential real estate
Financing Receivable, Impaired [Line Items]
Recorded investment			3,670		3,693
Total | Manufactured housing
Financing Receivable, Impaired [Line Items]
Recorded investment			10,054		10,122
Total | Other consumer
Financing Receivable, Impaired [Line Items]
Recorded investment			$ 11		$ 12

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Analysis of Loans Modified in Troubled Debt Restructuring by Type of Concession (Detail) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019 USD ($) Loan	Jun. 30, 2018 USD ($) Loan	Jun. 30, 2019 USD ($) Loan	Jun. 30, 2018 USD ($) Loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	2	16	14	25
Recorded investment | $	$ 47	$ 663	$ 946	$ 985
Extensions of maturity
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	0	1	2	1
Recorded investment | $	$ 0	$ 56	$ 514	$ 56
Interest-rate reductions
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	2	15	12	24
Recorded investment | $	$ 47	$ 607	$ 432	$ 929

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Summary of Loans Modified in Troubled Debt Restructurings and Related Recorded Investment (Detail) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019 USD ($) Loan	Jun. 30, 2018 USD ($) Loan	Jun. 30, 2019 USD ($) Loan	Jun. 30, 2018 USD ($) Loan
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	2	16	14	25
Recorded investment | $	$ 47	$ 663	$ 946	$ 985
Number of Loans | Loan			4	0
Recorded Investment | $			$ 108	$ 0
Commercial and industrial (including owner occupied commercial real estate)
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	0	0	1	0
Recorded investment | $	$ 0	$ 0	$ 431	$ 0
Number of Loans | Loan			1	0
Recorded Investment | $			$ 0	$ 0
Manufactured housing
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	2	14	12	23
Recorded investment | $	$ 47	$ 450	$ 432	$ 772
Number of Loans | Loan			3	0
Recorded Investment | $			$ 108	$ 0
Residential real estate
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	0	1	1	1
Recorded investment | $	$ 0	$ 200	$ 83	$ 200
Other consumer
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of loans | Loan	0	1	0	1
Recorded investment | $	$ 0	$ 13	$ 0	$ 13

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Changes in Accretable Yield Related to Purchased-credit-impaired Loans (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Changes in Accretable Yield
Accretable yield balance, beginning of period	$ 6,194	$ 7,663	$ 6,178	$ 7,825
Accretion to interest income	(378)	(516)	(655)	(854)
Reclassification from nonaccretable difference and disposals, net	(9)	256	284	432
Accretable yield balance, end of period	$ 5,807	$ 7,403	$ 5,807	$ 7,403

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Credit Ratings of Covered and Non-Covered Loan Portfolio (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	$ 7,715,769	$ 7,138,498
Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	6,252,305	6,181,911
Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	114,524	126,180
Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	71,644	110,080
Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	1,260,358	700,664
Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	16,938	19,663
Multi-family
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	3,017,531	3,285,297
Multi-family | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	2,969,263	3,201,822
Multi-family | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	43,147	55,696
Multi-family | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	5,121	27,779
Multi-family | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Multi-family | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial and industrial
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	1,598,470	1,373,800
Commercial and industrial | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	1,545,879	1,306,466
Commercial and industrial | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	29,473	30,551
Commercial and industrial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	23,118	36,783
Commercial and industrial | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial and industrial | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial real estate owner occupied
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	586,086	577,477
Commercial real estate owner occupied | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	568,720	562,639
Commercial real estate owner occupied | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	11,853	9,730
Commercial real estate owner occupied | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	5,513	5,108
Commercial real estate owner occupied | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial real estate owner occupied | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial real estate non-owner occupied
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	1,176,575	1,125,106
Commercial real estate non-owner occupied | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	1,108,632	1,054,493
Commercial real estate non-owner occupied | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	30,051	30,203
Commercial real estate non-owner occupied | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	37,892	40,410
Commercial real estate non-owner occupied | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Commercial real estate non-owner occupied | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Construction
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	59,811	56,491
Construction | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	59,811	56,491
Construction | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Construction | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Construction | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Construction | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Residential real estate
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	648,860	566,561
Residential real estate | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Residential real estate | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Residential real estate | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Residential real estate | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	641,166	555,016
Residential real estate | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	7,694	11,545
Manufactured housing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	75,597	79,731
Manufactured housing | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Manufactured housing | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Manufactured housing | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Manufactured housing | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	68,192	71,924
Manufactured housing | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	7,405	7,807
Other consumer
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	552,839	74,035
Other consumer | Pass/Satisfactory
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Other consumer | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Other consumer | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	0	0
Other consumer | Performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	551,000	73,724
Other consumer | Non-performing
Financing Receivable, Credit Quality Indicator [Line Items]
Loans and lease receivable, gross	$ 1,839	$ 311

XML

Loans and Leases Receivable and Allowance for Loan and Lease Losses - Schedule of Loan Purchases and Sales (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loan purchases	$ 423,590,000	$ 277,374,000	$ 556,110,000	$ 277,374,000
Value at the time of sale of loans	$ 0	$ (11,737,000)	$ 0	$ (26,730,000)
Purchase price as a percentage of loans outstanding	100.60%	100.40%	99.90%	100.40%
Gain/Loss on Sale of Loans	$ 0	$ 947,000	$ 0	$ 2,308,000
Residential real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loan purchases	39,474,000	277,374,000	105,858,000	277,374,000
Other consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loan purchases	384,116,000	0	450,252,000	0
Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Value at the time of sale of loans	0	(10,307,000)	0	(17,149,000)
Commercial real estate owner occupied
Accounts, Notes, Loans and Financing Receivable [Line Items]
Value at the time of sale of loans	$ 0	$ (1,430,000)	$ 0	$ (9,581,000)

XML

Leases - Lessee Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Jan. 01, 2019
Lessee, Lease, Description [Line Items]
Lessee, operating lease, renewal term	15 years		15 years
Operating lease right-of-use-assets, net	$ 22,069		$ 22,069
Operating lease liabilities	23,256		23,256
Lessee, operating lease, lease not yet commenced, liability	1,800		1,800
Operating cash flows from operating leases	$ 1,400		$ 2,800
Operating leases, rent expense		$ 1,500		$ 3,000
Minimum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease term			2 months
Lessee, operating lease, term	1 year		1 year
Maximum
Lessee, Lease, Description [Line Items]
Lessee, operating lease, remaining lease term			8 years
Lessee, operating lease, term	5 years		5 years
Accounting Standards Update 2016-02
Lessee, Lease, Description [Line Items]
Operating lease right-of-use-assets, net					$ 23,800
Accrued rent					1,100
Operating lease liabilities					$ 24,900

XML

Leases - Right-of-Use Assets and Lease Liabilities (Details) $ in Thousands	Jun. 30, 2019 USD ($)
ASSETS
Operating lease ROU assets	$ 22,069
LIABILITIES
Operating lease liabilities	$ 23,256

XML

Leases - Lease, Cost (Details) - USD ($)	3 Months Ended	6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018
Leases [Abstract]
Operating lease cost	$ 1,462,000	$ 2,931,000
Variable lease cost	$ 0

XML

Leases - Maturities of Non-cancelable Lease Liabilities (Details) $ in Thousands	Jun. 30, 2019 USD ($)
Leases [Abstract]
2019	$ 2,840
2020	5,309
2021	4,678
2022	4,076
2023	3,106
Thereafter	4,785
Total minimum payments	24,794
Less: interest	1,538
Present value of lease liabilities	$ 23,256

XML

Leases - Summary of Lease Term and Discount Rate (Details)	Jun. 30, 2019
Leases [Abstract]
Operating lease, weighted average remaining lease term (years)	5 years 4 months 24 days
Operating lease, weighted average discount rate, percent	2.72%

XML

Leases - Schedule of Future Minimum Rental Commitments (Details) $ in Thousands	Dec. 31, 2018 USD ($)
Leases [Abstract]
2019	$ 5,577
2020	5,135
2021	4,513
2022	3,885
2023	2,856
Thereafter	4,699
Total minimum payments	$ 26,665

XML

Leases - Lessor Narrative (Details) - Equipment	6 Months Ended
	Jun. 30, 2019
Minimum
Lessor, Lease, Description [Line Items]
Lessor, lease, term of contract (years)	24 months
Maximum
Lessor, Lease, Description [Line Items]
Lessor, lease, term of contract (years)	120 months

XML

Leases - Lessor, Lease Receivables and Investment in Operating Leases and their Corresponding Balance Sheet Location (Details) $ in Thousands	Jun. 30, 2019 USD ($)
Leases [Abstract]
Lease receivables	$ 64,575
Guaranteed residual assets	5,144
Unguaranteed residual assets	1,266
Deferred initial direct costs	735
Unearned income	(6,519)
Net investment in direct financing leases	65,201
Investment in operating leases	70,974
Accumulated depreciation	(8,957)
Deferred initial direct costs	813
Net investment in operating leases	62,830
Total lease assets	$ 128,031

XML

Regulatory Capital - Summary of Capital Amounts, Tier 1 Risk Based and Tier 1 Leveraged Ratios (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Jan. 01, 2019	Dec. 31, 2018	Jan. 01, 2018
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 768,335		$ 745,795
Tier 1 capital (to risk weighted assets), Actual Amount	985,784		963,266
Total capital (to risk weighted assets), Actual Amount	1,123,602		1,081,962
Tier 1 capital (to average assets), Actual Amount	$ 985,784		$ 963,266
Common equity Tier 1 (to risk weighted assets), Actual Ratio	8.041%		8.964%
Tier 1 capital (to risk weighted assets), Actual Ratio	10.317%		11.578%
Total capital (to risk weighted assets), Actual Ratio	11.759%		13.005%
Tier 1 capital (to average assets), Actual Ratio	9.511%		9.665%
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 429,991		$ 374,388
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	573,321		499,185
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	764,428		665,580
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 414,576		$ 398,668
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	4.50%	7.00%	4.50%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	6.00%	8.50%	6.00%
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	8.00%	10.50%	8.00%
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	4.00%		4.00%
Common equity Tier 1 (to risk weighted assets), for Basel III amount	$ 668,874		$ 530,384
Tier 1 (to risk weighted assets) Required for Basel III amount	812,205		655,180
Total capital (to risk weighted assets), for Basel III amount	1,003,312		821,575
Tier 1 (to risk average assets), for Basel III amount	$ 414,576		$ 398,668
Common equity Tier 1 (to risk weighted assets), for Basel III ratio	7.00%		6.375%
Tier 1 capital (to risk weighted assets), for Basel III ratio	8.50%		7.875%
Total capital (to risk weighted assets), for Basel III ratio	10.50%		9.875%
Tier 1 capital (to average assets), for Basel III ratio	4.00%		4.00%
Customers Bank
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 capital (to risk weighted assets), Actual Amount	$ 1,068,554		$ 1,066,121
Tier 1 capital (to risk weighted assets), Actual Amount	1,068,554		1,066,121
Total capital (to risk weighted assets), Actual Amount	1,226,248		1,215,522
Tier 1 capital (to average assets), Actual Amount	$ 1,068,554		$ 1,066,121
Common equity Tier 1 (to risk weighted assets), Actual Ratio	11.19%		12.822%
Tier 1 capital (to risk weighted assets), Actual Ratio	11.19%		12.822%
Total capital (to risk weighted assets), Actual Ratio	12.841%		14.619%
Tier 1 capital (to average assets), Actual Ratio	10.318%		10.699%
Common equity Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	$ 429,727		$ 374,160
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Amount	572,970		498,879
Total capital (to risk weighted assets), For Capital Adequacy Purposes Amount	763,960		665,173
Tier 1 capital (to average assets), For Capital Adequacy Purposes Amount	$ 414,241		$ 398,570
Common equity Tier 1 (to risk weighted assets), For Capital Adequacy Purposes Ratio	4.50%		4.50%	7.00%
Tier 1 capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	6.00%		6.00%	8.50%
Total capital (to risk weighted assets), For Capital Adequacy Purposes Ratio	8.00%		8.00%	10.50%
Tier 1 capital (to average assets), For Capital Adequacy Purposes Ratio	4.00%		4.00%
Common equity Tier 1 Capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 620,717		$ 540,453
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	763,960		665,173
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	954,950		831,466
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Amount	$ 517,801		$ 498,212
Common equity Tier 1 (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	6.50%		6.50%
Tier 1 capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	8.00%		8.00%
Total capital (to risk weighted assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	10.00%		10.00%
Tier 1 capital (to average assets), To Be Well Capitalized Under Prompt Corrective Action Provisions Ratio	5.00%		5.00%
Common equity Tier 1 (to risk weighted assets), for Basel III amount	$ 668,465		$ 530,059
Tier 1 (to risk weighted assets) Required for Basel III amount	811,707		654,779
Total capital (to risk weighted assets), for Basel III amount	1,002,697		821,072
Tier 1 (to risk average assets), for Basel III amount	$ 414,241		$ 398,570
Common equity Tier 1 (to risk weighted assets), for Basel III ratio	7.00%		6.375%
Tier 1 capital (to risk weighted assets), for Basel III ratio	8.50%		7.875%
Total capital (to risk weighted assets), for Basel III ratio	10.50%		9.875%
Tier 1 capital (to average assets), for Basel III ratio	4.00%		4.00%

XML

Regulatory Capital - Narrative (Details)	Jun. 30, 2019	Jan. 01, 2019	Dec. 31, 2018	Jan. 01, 2018	Jan. 01, 2015
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Capital conservation buffer, excess of minimum capital ratio					2.50%
Capital conservation buffer to risk weighted assets, year one	0.625%
Capital conservation buffer to risk weighted assets, year two	1.25%
Capital conservation buffer to risk weighted assets, year three	1.875%
Capital conservation buffer to risk weighted assets, year four and thereafter	2.50%
Common equity Tier 1 (to risk weighted assets), for capital adequacy purposes ratio	4.50%	7.00%	4.50%
Tier 1 capital (to risk weighted assets), for capital adequacy purposes ratio	6.00%	8.50%	6.00%
Total capital (to risk weighted assets), for capital adequacy purposes ratio	8.00%	10.50%	8.00%
Customers Bank
Compliance with Regulatory Capital Requirements under Banking Regulations [Line Items]
Common equity Tier 1 (to risk weighted assets), for capital adequacy purposes ratio	4.50%		4.50%	7.00%
Tier 1 capital (to risk weighted assets), for capital adequacy purposes ratio	6.00%		6.00%	8.50%
Total capital (to risk weighted assets), for capital adequacy purposes ratio	8.00%		8.00%	10.50%

XML

Disclosures About Fair Value of Financial Instruments - Narrative (Detail) $ in Thousands	6 Months Ended
	Jun. 30, 2019 USD ($)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for sale, average life from purchase to sale	30 days
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities	$ 17,157

XML

Disclosures About Fair Value of Financial Instruments - Estimated Fair Values of Financial Instruments (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Carrying Amount	$ 95,795	$ 62,135
Cash and cash equivalents, Estimated Fair Value	95,795	62,135
Debt securities, available for sale	689,829	663,294
Debt securities, available for sale, Estimated Fair Value	689,829	663,294
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election, Carrying Amount	17,157
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election, Estimated Fair Value	17,157
Equity securities, carrying amount	1,373	1,718
Equity securities, Estimated Fair Value	1,373	1,718
Loans held for sale, Carrying Amount	5,697	1,507
Loans held for sale, Estimated Fair Value	5,697	1,507
Loans and leases receivable, net of allowance for loan and lease losses, Carrying Amount	9,667,258	8,503,522
Loans and leases receivable, net of allowance for loan losses, Estimated Fair Value	9,885,136	8,481,128
FHLB, Federal Reserve Bank and other restricted stock, Carrying Amount	101,947	89,685
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	101,947	89,685
Derivative assets	22,679	14,693
Deposits, Carrying Amount	8,185,777	7,142,236
Deposits, Estimated Fair Value	8,186,683	7,136,009
Federal funds purchased, Carrying Amount	406,000	187,000
Federal funds purchased, Estimated Fair Value	406,000	187,000
FHLB advances, Carrying Amount	1,262,100	1,248,070
FHLB advances, Estimated Fair Value	1,263,718	1,248,046
Other borrowings, Carrying Amount	99,055	123,871
Other borrowings, Estimated Fair Value	125,245	121,718
Subordinated debt, Carrying Amount	109,026	108,977
Subordinated debt, Estimated Fair Value	116,644	110,550
Derivative liabilities	46,636	16,286
Quoted Prices in Active Markets for Identical Assets (Level 1)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	95,795	62,135
Debt securities, available for sale, Estimated Fair Value	0	0
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election, Estimated Fair Value	0
Equity securities, Estimated Fair Value	1,373	1,718
Loans held for sale, Estimated Fair Value	0	0
Loans and leases receivable, net of allowance for loan losses, Estimated Fair Value	0	0
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	0	0
Deposits, Estimated Fair Value	5,747,676	5,408,055
Federal funds purchased, Estimated Fair Value	406,000	187,000
FHLB advances, Estimated Fair Value	412,100	998,070
Other borrowings, Estimated Fair Value	0	0
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	0	0
Significant Other Observable Inputs (Level 2)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	0	0
Debt securities, available for sale, Estimated Fair Value	689,829	663,294
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election, Estimated Fair Value	0
Equity securities, Estimated Fair Value	0	0
Loans held for sale, Estimated Fair Value	4,372	1,507
Loans and leases receivable, net of allowance for loan losses, Estimated Fair Value	2,001,540	1,405,420
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	101,947	89,685
Derivative assets	22,534	14,624
Deposits, Estimated Fair Value	2,439,007	1,727,954
Federal funds purchased, Estimated Fair Value	0	0
FHLB advances, Estimated Fair Value	851,618	249,976
Other borrowings, Estimated Fair Value	125,245	121,718
Subordinated debt, Estimated Fair Value	116,644	110,550
Derivative liabilities	46,636	16,286
Significant Unobservable Inputs (Level 3)
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Cash and cash equivalents, Estimated Fair Value	0	0
Debt securities, available for sale, Estimated Fair Value	0	0
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election, Estimated Fair Value	17,157
Equity securities, Estimated Fair Value	0	0
Loans held for sale, Estimated Fair Value	1,325	0
Loans and leases receivable, net of allowance for loan losses, Estimated Fair Value	7,883,596	7,075,708
FHLB, Federal Reserve Bank and other restricted stock, Estimated Fair Value	0	0
Derivative assets	145	69
Deposits, Estimated Fair Value	0	0
Federal funds purchased, Estimated Fair Value	0	0
FHLB advances, Estimated Fair Value	0	0
Other borrowings, Estimated Fair Value	0	0
Subordinated debt, Estimated Fair Value	0	0
Derivative liabilities	$ 0	$ 0

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Liabilities Measured at Fair Value on a Recurring and Nonrecurring Basis (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Related Allowance	$ 303	$ 845
Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	2,736,950	2,086,632
Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	12,457	11,497
Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	17,157
Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	1,373
Derivative assets | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	22,679	14,693
Loans held for sale - fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	4,372	1,507
Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	2,001,540	1,405,420
Derivative liabilities | Fair Value, Measurements, Recurring
Liabilities
Financial Liabilities Fair Value Disclosure	46,636	16,286
Impaired loans, net of specific reserves | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	11,577	10,876
Other real estate owned | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	880	621
Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	301,391	305,374
Available-for-sale Securities | Corporate notes | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	388,438	357,920
Available-for-sale Securities | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure		1,718
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	1,373	1,718
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	1,373
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivative assets | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Loans held for sale - fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Derivative liabilities | Fair Value, Measurements, Recurring
Liabilities
Financial Liabilities Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Impaired loans, net of specific reserves | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Other real estate owned | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Corporate notes | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Quoted Prices in Active Markets for Identical Assets (Level 1) | Available-for-sale Securities | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure		1,718
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	2,718,275	2,084,845
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Other Observable Inputs (Level 2) | Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0
Significant Other Observable Inputs (Level 2) | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0
Significant Other Observable Inputs (Level 2) | Derivative assets | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	22,534	14,624
Significant Other Observable Inputs (Level 2) | Loans held for sale - fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	4,372	1,507
Significant Other Observable Inputs (Level 2) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	2,001,540	1,405,420
Significant Other Observable Inputs (Level 2) | Derivative liabilities | Fair Value, Measurements, Recurring
Liabilities
Financial Liabilities Fair Value Disclosure	46,636	16,286
Significant Other Observable Inputs (Level 2) | Impaired loans, net of specific reserves | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Other Observable Inputs (Level 2) | Other real estate owned | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	301,391	305,374
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Corporate notes | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	388,438	357,920
Significant Other Observable Inputs (Level 2) | Available-for-sale Securities | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure		0
Significant Unobservable Inputs (Level 3) | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	17,302	69
Significant Unobservable Inputs (Level 3) | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	12,457	11,497
Significant Unobservable Inputs (Level 3) | Interest-only classes of agency-guaranteed home equity conversion mortgage-backed securities, reported at fair value based on a fair value option election | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	17,157
Significant Unobservable Inputs (Level 3) | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0
Significant Unobservable Inputs (Level 3) | Derivative assets | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	145	69
Significant Unobservable Inputs (Level 3) | Loans held for sale - fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Unobservable Inputs (Level 3) | Loans receivable, mortgage warehouse – fair value option | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Unobservable Inputs (Level 3) | Derivative liabilities | Fair Value, Measurements, Recurring
Liabilities
Financial Liabilities Fair Value Disclosure	0	0
Significant Unobservable Inputs (Level 3) | Impaired loans, net of specific reserves | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	11,577	10,876
Significant Unobservable Inputs (Level 3) | Other real estate owned | Fair Value, Measurements, Nonrecurring
Assets
Assets, Fair Value Disclosure	880	621
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Agency-guaranteed residential mortgage-backed securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	0	0
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Corporate notes | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure	$ 0	0
Significant Unobservable Inputs (Level 3) | Available-for-sale Securities | Equity securities | Fair Value, Measurements, Recurring
Assets
Assets, Fair Value Disclosure		$ 0

XML

Disclosures About Fair Value of Financial Instruments - Statement of Changes in Level 3 Assets Measured at Fair Value on a Recurring Basis (Detail) - Significant Unobservable Inputs (Level 3) - Residential Mortgage Loan Commitments - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance at beginning of period	$ 77	$ 83	$ 69	$ 60
Issuances	145	133	222	216
Settlements	(77)	(83)	(146)	(143)
Balance at end of period	$ 145	$ 133	$ 145	$ 133

XML

Disclosures About Fair Value of Financial Instruments - Summary of Financial Assets and Financial Liabilities Measured at Fair Value on Recurring and Nonrecurring Basis (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other real estate owned	$ 1,076	$ 816
Impaired loans, net of specific reserves | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Impaired loans, net of specific reserves | Business Asset Valuation
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	16.00%	26.00%
Other real estate owned | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Residential mortgage loan commitments | Adjusted Market Bid
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Residential mortgage loan commitments pull through rate	83.00%	90.00%
Fair Value Estimate
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Residential mortgage loan commitments	$ 145	$ 69
Fair Value Estimate | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	5,015	10,260
Other real estate owned	880	621
Fair Value Estimate | Business Asset Valuation
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impaired loans	$ 6,562	$ 616
Minimum | Impaired loans, net of specific reserves | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Minimum | Impaired loans, net of specific reserves | Business Asset Valuation
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Minimum | Other real estate owned | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Minimum | Residential mortgage loan commitments | Adjusted Market Bid
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Residential mortgage loan commitments pull through rate	83.00%	90.00%
Maximum | Impaired loans, net of specific reserves | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	8.00%	8.00%
Maximum | Impaired loans, net of specific reserves | Business Asset Valuation
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	50.00%	50.00%
Maximum | Other real estate owned | Collateral Appraisal
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Weighted average range	11.00%	8.00%
Maximum | Residential mortgage loan commitments | Adjusted Market Bid
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Residential mortgage loan commitments pull through rate	83.00%	90.00%

XML

Derivative Instruments and Hedging Activities - Additional Information (Detail) $ in Thousands	6 Months Ended
	Jun. 30, 2019 USD ($) derivative swap	Dec. 31, 2018 USD ($) derivative swap
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from accumulated other comprehensive income	$ 4,500
Length of hedging exposure to variability in future cash flows (months)	60 months
Derivative, net liability position, aggregate fair value	$ 45,000
Minimum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	30 days
Maximum
Derivative Instruments, Gain (Loss) [Line Items]
Derivative expiration period	60 days
Not Designated as Hedging Instrument | Residential mortgage loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 8,100	$ 3,600
Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Gross amounts not offset in the consolidated balance sheet, Cash collateral pledged	$ 44,832	$ 702
Interest Rate Swaps | Derivative Designated as Cash Flow Hedges | Cash Flow Hedges
Derivative Instruments, Gain (Loss) [Line Items]
Number of outstanding interest rate derivatives (derivative) | derivative	4	6
Aggregate notional amount	$ 725,000	$ 750,000
Interest Rate Swaps | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 1,200,000	$ 1,000,000
Number of interest rate swaps (swap) | swap	116	98
Credit Contract | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Aggregate notional amount	$ 115,100	$ 94,900

XML

Derivative Instruments and Hedging Activities - Fair Value of Derivative Financial Instruments (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	$ 736	$ 7,529
Derivative Liabilities, Fair Value	45,777	9,077
Other Assets | Derivative Designated as Cash Flow Hedges | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	0	256
Other Assets | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	22,679	14,437
Other Assets | Not Designated as Hedging Instrument | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	145	69
Other Assets | Not Designated as Hedging Instrument | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	22,278	14,300
Other Assets | Not Designated as Hedging Instrument | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Assets, Fair Value	256	68
Other Liabilities | Derivative Designated as Cash Flow Hedges | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	22,696	1,502
Other Liabilities | Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	23,940	14,784
Other Liabilities | Not Designated as Hedging Instrument | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	0	0
Other Liabilities | Not Designated as Hedging Instrument | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	23,841	14,730
Other Liabilities | Not Designated as Hedging Instrument | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Derivative Liabilities, Fair Value	$ 99	$ 54

XML

Derivative Instruments and Hedging Activities - Effect of Derivative Financial Instruments on Comprehensive Income (Detail) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Gain (Loss) Reclassified from Accumulated OCI into Income	$ (4)	$ 259	$ 409	$ 128
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Gain (Loss) Reclassified from Accumulated OCI into Income	4	(259)	(409)	(128)
Interest Expense | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Gain (Loss) Recognized in OCI on Derivatives	(10,435)	1,403	(15,570)	2,049
Amount of Gain (Loss) Reclassified from Accumulated OCI into Income	(4)	259	409	128
Not Designated as Hedging Instrument
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	495	(16)	318	369
Not Designated as Hedging Instrument | Other Non-interest Income | Interest Rate Swaps
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	386	(51)	98	334
Not Designated as Hedging Instrument | Other Non-interest Income | Credit Contract
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	41	(15)	144	(38)
Not Designated as Hedging Instrument | Mortgage Banking Income | Residential Mortgage Loan Commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amount of Income (Loss) Recognized in Earnings	$ 68	$ 50	$ 76	$ 73

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Assets and Derivative Assets (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Offsetting Assets [Line Items]
Net Amounts of Assets Presented in the Consolidated Balance Sheet	$ 22,679	$ 14,693
Interest Rate Swaps
Offsetting Assets [Line Items]
Gross Amount of Recognized Assets	736	7,529
Gross Amounts Offset in the Consolidated Balance Sheet	0	0
Net Amounts of Assets Presented in the Consolidated Balance Sheet	736	7,529
Gross amounts not offset in the consolidated balance sheet, Financial instruments	0	0
Gross amounts not offset in the consolidated balance sheet, Cash collateral received	0	1,860
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 736	$ 5,669

XML

Derivative Instruments and Hedging Activities - Summary of Offsetting of Financial Liabilities and Derivative Liabilities (Detail) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Offsetting Liabilities [Line Items]
Net Amounts of Liabilities Presented in the Consolidated Balance Sheet	$ 46,636	$ 16,286
Interest Rate Swaps
Offsetting Liabilities [Line Items]
Gross Amount of Recognized Liabilities	45,777	9,077
Gross Amounts Offset in the Consolidated Balance Sheet	0	0
Net Amounts of Liabilities Presented in the Consolidated Balance Sheet	45,777	9,077
Gross amounts not offset in the consolidated balance sheet, Financial instruments	0	0
Gross amounts not offset in the consolidated balance sheet, Cash collateral pledged	44,832	702
Gross amounts not offset in the consolidated balance sheet, Net amount	$ 945	$ 8,375

XML

Business Segments - Narrative (Details) - Segment	3 Months Ended
	Jun. 30, 2019	Jun. 30, 2018
Segment Reporting Information [Line Items]
Number of reportable segments (segment)	2
Operating Segments | BankMobile
Segment Reporting Information [Line Items]
Effective tax rate	23.15%	24.57%

XML

Business Segments (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018	Dec. 31, 2018
Segment Reporting Information [Line Items]
Interest income	$ 111,950	$ 107,639	$ 213,025	$ 204,604
Interest expense	47,271	40,317	89,042	72,251
Net interest income	64,679	67,322	123,983	132,353
Provision for loan and lease losses	5,346	(784)	10,113	1,333
Total non-interest income	12,036	16,127	31,754	37,037
Non-interest expense	59,582	53,750	113,566	106,031
Income before income tax expense	11,787	30,483	32,058	62,026
Income tax expense (benefit)	2,491	6,820	7,323	14,222
Net income (loss)	9,296	23,663	24,735	47,804
Preferred stock dividends	3,615	3,615	7,229	7,229
Net income (loss) available to common shareholders	5,681	20,048	17,506	40,575
Goodwill and other intangibles	15,847		15,847		$ 16,499
Total assets	11,182,427		11,182,427		9,833,425
Total deposits	8,185,777		8,185,777		$ 7,142,236
Operating Segments
Segment Reporting Information [Line Items]
Interest income	111,950	107,639	213,025	204,604
Interest expense	47,271	40,317	89,042	72,251
Net interest income	64,679	67,322	123,983	132,353
Provision for loan and lease losses	5,346	(784)	10,113	1,333
Total non-interest income	12,036	16,127	31,754	37,037
Non-interest expense	59,582	53,750	113,566	106,031
Income before income tax expense	11,787	30,483	32,058	62,026
Income tax expense (benefit)	2,491	6,820	7,323	14,222
Net income (loss)	9,296	23,663	24,735	47,804
Preferred stock dividends	3,615	3,615	7,229	7,229
Net income (loss) available to common shareholders	5,681	20,048	17,506	40,575
Goodwill and other intangibles	15,847	17,150	15,847	17,150
Total assets	11,182,427	11,092,846	11,182,427	11,092,846
Total deposits	8,185,777	7,295,954	8,185,777	7,295,954
Total non-deposit liabilities (3)	2,005,245	2,860,665	2,005,245	2,860,665
Operating Segments | Customers Bank Business Banking
Segment Reporting Information [Line Items]
Interest income	103,014	104,110	195,885	196,664
Interest expense	47,061	40,182	88,666	72,100
Net interest income	55,953	63,928	107,219	124,564
Provision for loan and lease losses	(2,206)	(1,247)	770	627
Total non-interest income	970	7,465	8,547	15,904
Non-interest expense	38,107	37,721	73,491	72,052
Income before income tax expense	21,022	34,919	41,505	67,789
Income tax expense (benefit)	4,629	7,910	9,510	15,638
Net income (loss)	16,393	27,009	31,995	52,151
Preferred stock dividends	3,615	3,615	7,229	7,229
Net income (loss) available to common shareholders	12,778	23,394	24,766	44,922
Goodwill and other intangibles	3,629	3,629	3,629	3,629
Total assets	10,555,141	11,017,272	10,555,141	11,017,272
Total deposits	7,729,580	6,876,688	7,729,580	6,876,688
Total non-deposit liabilities (3)	1,970,391	2,843,360	1,970,391	2,843,360
Operating Segments | BankMobile
Segment Reporting Information [Line Items]
Interest income	8,936	3,529	17,140	7,940
Interest expense	210	135	376	151
Net interest income	8,726	3,394	16,764	7,789
Provision for loan and lease losses	7,552	463	9,343	706
Total non-interest income	11,066	8,662	23,207	21,133
Non-interest expense	21,475	16,029	40,075	33,979
Income before income tax expense	(9,235)	(4,436)	(9,447)	(5,763)
Income tax expense (benefit)	(2,138)	(1,090)	(2,187)	(1,416)
Net income (loss)	(7,097)	(3,346)	(7,260)	(4,347)
Preferred stock dividends	0	0	0	0
Net income (loss) available to common shareholders	(7,097)	(3,346)	(7,260)	(4,347)
Goodwill and other intangibles	12,218	13,521	12,218	13,521
Total assets	627,286	75,574	627,286	75,574
Total deposits	456,197	419,266	456,197	419,266
Total non-deposit liabilities (3)	34,854	17,305	34,854	17,305
Segment Reconciling Items | BankMobile
Segment Reporting Information [Line Items]
Interest income	$ 2,200	$ 3,500	$ 7,800	$ 7,900

XML

Non-Interest Revenues - Non-interest Revenues by Business Segment (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	$ 11,243	$ 9,106	$ 23,591	$ 22,056
Interchange and card revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	6,760	6,382	15,565	16,043
Deposit fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	3,348	1,632	5,557	3,724
Customers Bank Business Banking
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	652	477	1,131	986
BankMobile
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	10,591	8,629	22,460	21,070
Transferred at Point in Time
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	10,275	8,199	21,644	20,279
Transferred at Point in Time | Interchange and card revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	6,760	6,382	15,565	16,043
Transferred at Point in Time | Deposit fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	3,348	1,632	5,557	3,724
Transferred at Point in Time | University fees - card and disbursement fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	167	185	522	512
Transferred at Point in Time | Customers Bank Business Banking
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	652	477	1,131	986
Transferred at Point in Time | Customers Bank Business Banking | Interchange and card revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	219	183	398	406
Transferred at Point in Time | Customers Bank Business Banking | Deposit fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	433	294	733	580
Transferred at Point in Time | Customers Bank Business Banking | University fees - card and disbursement fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	0	0	0	0
Transferred at Point in Time | BankMobile
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	9,623	7,722	20,513	19,293
Transferred at Point in Time | BankMobile | Interchange and card revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	6,541	6,199	15,167	15,637
Transferred at Point in Time | BankMobile | Deposit fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	2,915	1,338	4,824	3,144
Transferred at Point in Time | BankMobile | University fees - card and disbursement fees
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	167	185	522	512
Transferred over Time
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	968	907	1,947	1,777
Transferred over Time | University fees - subscription revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	968	907	1,947	1,777
Transferred over Time | Customers Bank Business Banking
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	0	0	0	0
Transferred over Time | Customers Bank Business Banking | University fees - subscription revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	0	0	0	0
Transferred over Time | BankMobile
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	968	907	1,947	1,777
Transferred over Time | BankMobile | University fees - subscription revenue
Disaggregation of Revenue [Line Items]
Total revenue from contracts with customers	$ 968	$ 907	$ 1,947	$ 1,777

XML

Loss Contingencies - Narrative (Details) - USD ($) $ in Millions	Jun. 21, 2019	Jun. 30, 2019
Loss Contingencies [Line Items]
Loss contingency, estimate of possible loss		$ 6.5
Bureau of the Fiscal Service
Loss Contingencies [Line Items]
Loss contingency, damages sought, value	$ 5.4