Loans receivable

3 Months Ended

Mar. 31, 2015

Loans receivable

Loans receivable

(4)Loans receivable

The following table shows a summary of our loans receivable at March 31, 2015 and December 31, 2014 (in thousands):

	March 31,			December 31,
	2015			2014
Personal Banking:
Residential mortgage loans	$	2,544,116		2,526,240
Home equity loans	1,055,739			1,066,131
Other consumer loans	239,956			242,744
Total Personal Banking	3,839,811			3,835,115
Business Banking:
Commercial real estate	1,970,160			1,874,944
Commercial loans	381,501			419,525
Total Business Banking	2,351,661			2,294,469
Total loans receivable, gross	6,191,472			6,129,584
Deferred loan costs	7,741			6,095
Allowance for loan losses	(67,298		)	(67,518	)
Undisbursed loan proceeds:
Residential mortgage loans	(7,987		)	(10,879	)
Commercial real estate	(113,586		)	(73,760	)
Commercial loans	(12,776		)	(61,149	)
Total loans receivable, net	$	5,997,566		5,922,373

The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2015 (in thousands):

	Balance March 31, 2015		Current period provision		Charge-offs		Recoveries	Balance December 31, 2014
Personal Banking:
Residental mortgage loans	$	5,077	(282	)	(335	)	113	5,581
Home equity loans	4,043		(213	)	(342	)	48	4,550
Other consumer loans	5,835		1,270		(1,940	)	387	6,118
Total Personal Banking	14,955		775		(2,617	)	548	16,249
Business Banking:
Commercial real estate loans	33,252		242		(1,113	)	734	33,389
Commercial loans	15,113		270		(724	)	2,052	13,515
Total Business Banking	48,365		512		(1,837	)	2,786	46,904
Unallocated	3,978		(387	)	—		—	4,365
Total	$	67,298	900		(4,454	)	3,334	67,518

The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2014 (in thousands):

	Balance March 31, 2014		Current period provision		Charge-offs		Recoveries	Balance December 31, 2013
Personal Banking:
Residental mortgage loans	$	7,467	35		(459	)	16	7,875
Home equity loans	6,958		37		(372	)	48	7,245
Other consumer loans	5,280		1,184		(1,716	)	325	5,487
Total Personal Banking	19,705		1,256		(2,547	)	389	20,607
Business Banking:
Commercial real estate loans	36,209		1,321		(932	)	621	35,199
Commercial loans	16,169		5,419		(770	)	640	10,880
Total Business Banking	52,378		6,740		(1,702	)	1,261	46,079
Unallocated	4,151		(511	)	—		—	4,662
Total	$	76,234	7,485		(4,249	)	1,650	71,348

The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at March 31, 2015 (in thousands):

	Recorded investment in loans receivable		Allowance for loan losses	Recorded investment in loans on nonaccrual (1)	Recorded investment in loans past due 90 days or more and still accruing	TDRs	Allowance related to TDRs	Additional commitments to customers with loans classified as TDRs
Personal Banking:
Residental mortgage loans	$	2,543,870	5,077	19,233	7	6,658	1,072	—
Home equity loans	1,055,739		4,043	8,443	—	2,340	310	—
Other consumer loans	239,956		5,835	2,380	282	—	—	—
Total Personal Banking	3,839,565		14,955	30,056	289	8,998	1,382	—
Business Banking:
Commercial real estate loans	1,856,574		33,252	31,650	—	41,343	4,114	923
Commercial loans	368,725		15,113	11,601	21	10,304	780	1,321
Total Business Banking	2,225,299		48,365	43,251	21	51,647	4,894	2,244
Total	$	6,064,864	63,320	73,307	310	60,645	6,276	2,244

(1) Includes $19.8 million of nonaccrual TDRs.

The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2014 (in thousands):

	Recorded investment in loans receivable		Allowance for loan losses	Recorded investment in loans on nonaccrual (1)	Recorded investment in loans past due 90 days or more and still accruing	TDRs	Allowance related to TDRs	Additional commitments to customers with loans classified as TDRs
Personal Banking:
Residental mortgage loans	$	2,521,456	5,581	21,194	8	6,574	1,133	—
Home equity loans	1,066,131		4,550	9,569	—	2,412	229	—
Other consumer loans	242,744		6,118	2,820	206	—	—	—
Total Personal Banking	3,830,331		16,249	33,583	214	8,986	1,362	—
Business Banking:
Commercial real estate loans	1,801,184		33,389	38,647	—	41,917	4,938	449
Commercial loans	358,376		13,515	7,578	21	10,885	1,095	814
Total Business Banking	2,159,560		46,904	46,225	21	52,802	6,033	1,263
Total	$	5,989,891	63,153	79,808	235	61,788	7,395	1,263

(1) Includes $24.5 million of nonaccrual TDRS.

The following table provides geographical and delinquency information related to the loan portfolio by portfolio segment and class of financing receivable at March 31, 2015 (in thousands):

	Pennsylvania			New York		Ohio		Maryland		Other		Total
Recorded investment in loans receivable:
Personal Banking:
Residential mortgage loans	$	2,176,741		160,609		18,705		132,630		55,185		2,543,870
Home equity loans	897,681			117,853		8,910		26,217		5,078		1,055,739
Other consumer loans	221,324			10,635		3,377		1,359		3,261		239,956
Total Personal Banking	3,295,746			289,097		30,992		160,206		63,524		3,839,565
Business Banking:
Commercial real estate loans	995,436			662,453		24,751		117,092		56,842		1,856,574
Commercial loans	284,442			55,009		15,991		4,506		8,777		368,725
Total Business Banking	1,279,878			717,462		40,742		121,598		65,619		2,225,299
Total	$	4,575,624		1,006,559		71,734		281,804		129,143		6,064,864
Percentage of total loans receivable	75.5		%	16.6	%	1.2	%	4.6	%	2.1	%	100.0	%

	Pennsylvania			New York		Ohio		Maryland		Other		Total
Loans 90 or more days delinquent:
Personal Banking:
Residential mortgage loans	$	10,771		1,229		602		1,221		1,245		15,068
Home equity loans	3,510			1,012		—		1,083		41		5,646
Other consumer loans	1,954			65		8		18		—		2,045
Total Personal Banking	16,235			2,306		610		2,322		1,286		22,759
Business Banking:
Commercial real estate loans	6,551			1,242		—		27		413		8,233
Commercial loans	1,921			—		—		—		—		1,921
Total Business Banking	8,472			1,242		—		27		413		10,154
Total	$	24,707		3,548		610		2,349		1,699		32,913
Percentage of total loans 90 or more days delinquent	75.1		%	10.8	%	1.9	%	7.1	%	5.2	%	100.0	%

The following table provides geographical and delinquency information related to the loan portfolio by portfolio segment and class of financing receivable at December 31, 2014 (in thousands):

	Pennsylvania			New York		Ohio		Maryland		Other		Total
Recorded investment in loans receivable:
Personal Banking:
Residential mortgage loans	$	2,151,361		161,445		18,486		134,228		55,936		2,521,456
Home equity loans	909,139			115,459		9,087		27,203		5,243		1,066,131
Other consumer loans	225,088			9,961		3,132		1,328		3,235		242,744
Total Personal Banking	3,285,588			286,865		30,705		162,759		64,414		3,830,331
Business Banking:
Commercial real estate loans	1,013,632			590,934		24,901		114,850		56,867		1,801,184
Commercial loans	243,159			83,252		15,826		7,817		8,322		358,376
Total Business Banking	1,256,791			674,186		40,727		122,667		65,189		2,159,560
Total	$	4,542,379		961,051		71,432		285,426		129,603		5,989,891
Percentage of total loans receivable	75.8		%	16.0	%	1.2	%	4.8	%	2.2	%	100.0	%

	Pennsylvania			New York		Ohio		Maryland		Other		Total
Loans 90 or more days delinquent:
Personal Banking:
Residential mortgage loans	$	12,282		1,237		710		1,678		1,789		17,696
Home equity loans	4,474			936		35		1,058		103		6,606
Other consumer loans	2,388			55		7		—		—		2,450
Total Personal Banking	19,144			2,228		752		2,736		1,892		26,752
Business Banking:
Commercial real estate loans	8,827			1,072		—		270		930		11,099
Commercial loans	2,659			284		—		207		325		3,475
Total Business Banking	11,486			1,356		—		477		1,255		14,574
Total	$	30,630		3,584		752		3,213		3,147		41,326
Percentage of total loans 90 or more days delinquent	74.1		%	8.7	%	1.8	%	7.8	%	7.6	%	100.0	%

The following table provides information related to the composition of impaired loans by portfolio segment and by class of financing receivable at and for the quarter ended March 31, 2015 (in thousands):

	Nonaccrual loans 90 or more days delinquent		Nonaccrual loans less than 90 days delinquent	Loans less than 90 days delinquent reviewed for impairment	TDRs less than 90 days delinquent not included elsewhere	Total impaired loans	Average recorded investment in impaired loans	Interest income recognized on impaired loans
Personal Banking:
Residental mortgage loans	$	15,068	4,165	—	5,931	25,164	25,316	218
Home equity loans	5,646		2,797	—	1,760	10,203	11,124	121
Other consumer loans	2,045		335	—	—	2,380	2,722	24
Total Personal Banking	22,759		7,297	—	7,691	37,747	39,162	363
Business Banking:
Commercial real estate loans	8,233		23,417	25,367	17,628	74,645	80,773	846
Commercial loans	1,921		9,680	5,047	3,665	20,313	19,981	211
Total Business Banking	10,154		33,097	30,414	21,293	94,958	100,754	1,057
Total	$	32,913	40,394	30,414	28,984	132,705	139,916	1,420

The following table provides information related to the composition of impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2014 (in thousands):

	Nonaccrual loans 90 or more days delinquent		Nonaccrual loans less than 90 days delinquent	Loans less than 90 days delinquent reviewed for impairment	TDRs less than 90 days delinquent not included elsewhere	Total impaired loans	Average recorded investment in impaired loans	Interest income recognized on impaired loans
Personal Banking:
Residental mortgage loans	$	17,696	3,498	—	5,845	27,039	28,227	817
Home equity loans	6,606		2,963	—	1,706	11,275	11,753	485
Other consumer loans	2,450		370	—	—	2,820	2,383	66
Total Personal Banking	26,752		6,831	—	7,551	41,134	42,363	1,368
Business Banking:
Commercial real estate loans	11,099		27,548	26,400	12,128	77,175	90,187	3,589
Commercial loans	3,475		4,103	5,266	6,026	18,870	27,088	914
Total Business Banking	14,574		31,651	31,666	18,154	96,045	117,275	4,503
Total	$	41,326	38,482	31,666	25,705	137,179	159,638	5,871

The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at March 31, 2015 (in thousands):

	Loans collectively evaluated for impairment		Loans individually evaluated for impairment	Loans individually evaluated for impairment for which there is a related impairment reserve	Related impairment reserve	Loans individually evaluated for impairment for which there is no related reserve
Personal Banking:
Residental mortgage loans	$	2,536,741	7,129	7,129	1,140	—
Home equity loans	1,053,073		2,666	2,666	220	—
Other consumer loans	239,862		94	94	1	—
Total Personal Banking	3,829,676		9,889	9,889	1,361	—
Business Banking:
Commercial real estate loans	1,791,047		65,527	42,972	5,223	22,555
Commercial loans	357,677		11,048	7,391	742	3,657
Total Business Banking	2,148,724		76,575	50,363	5,965	26,212
Total	$	5,978,400	86,464	60,252	7,326	26,212

The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2014 (in thousands):

	Loans collectively evaluated for impairment		Loans individually evaluated for impairment	Loans individually evaluated for impairment for which there is a related impairment reserve	Related impairment reserve	Loans individually evaluated for impairment for which there is no related reserve
Personal Banking:
Residental mortgage loans	$	2,514,060	7,396	7,396	1,116	—
Home equity loans	1,063,741		2,390	2,390	246	—
Other consumer loans	242,678		66	66	1	—
Total Personal Banking	3,820,479		9,852	9,852	1,363	—
Business Banking:
Commercial real estate loans	1,734,864		66,320	42,869	6,189	23,451
Commercial loans	343,416		14,960	10,938	1,378	4,022
Total Business Banking	2,078,280		81,280	53,807	7,567	27,473
Total	$	5,898,759	91,132	63,659	8,930	27,473

Our loan portfolios include loans that have been modified in a troubled debt restructuring (TDR), where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions.  These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a reasonable period of at least six months.

When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans.  If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premium or discount), impairment is recognized through an allowance estimate or a charge-off to the allowance.  In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment, using ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan.

Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default.  If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely.

The following table provides a roll forward of troubled debt restructurings for the periods indicated (in thousands):

	For the quarters ended March 31,
	2015				2014
	Number of contracts				Number of contracts
Beginning TDR balance:	248	$	61,788		262	$	79,166
New TDRs	2	112			7	1,309
Re-modified TDRs	1	85			4	159
Net paydowns		(823		)		(4,494		)
Charge-offs:
Residential mortgage loans	—	—			—	—
Home equity loans	2	(31		)	—	—
Commercial real estate loans	1	(14		)	2	(31		)
Commercial loans	2	(387		)	1	(7		)
Paid-off loans:
Residential mortgage loans	—	—			—	—
Home equity loans	1	(6		)	—	—
Commercial real estate loans	2	(79		)	2	(277		)
Commercial loans	—	—			6	(1,314		)
Ending TDR balance:	242	$	60,645		258	$	74,511
Accruing TDRs		$	40,802			$	40,243
Non-accrual TDRs		19,843				34,268

The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands):

	For the quarter ended March 31, 2015
	Number of contracts	Recorded investment at the time of modification		Current  recorded investment	Current allowance
Troubled debt restructurings:
Personal Banking:
Residential mortgage loans	2	$	112	112	1
Home equity loans	1	85		84	17
Other consumer loans	—	—		—	—
Total Personal Banking	3	197		196	18
Business Banking:
Commercial real estate loans	—	—		—	—
Commercial loans	—	—		—	—
Total Business Banking	—	—		—	—
Total	3	$	197	196	18
Troubled debt restructurings modified within the previous twelve months that have subsequently defaulted:
Personal Banking:
Residential mortgage loans	—	$	—	—	—
Home equity loans	—	—		—	—
Other consumer loans	—	—		—	—
Total Personal Banking	—	—		—	—
Business Banking:
Commercial real estate loans	—	—		—	—
Commercial loans	1	50		—	—
Total Business Banking	1	50		—	—
Total	1	$	50	—	—

The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands):

	For the quarter ended March 31, 2014
	Number of contracts	Recorded investment at the time of modification		Current  recorded investment	Current allowance
Troubled debt restructurings:
Personal Banking:
Residential mortgage loans	6	$	1,290	1,289	119
Home equity loans	—	—		—	—
Other consumer loans	—	—		—	—
Total Personal Banking	6	1,290		1,289	119
Business Banking:
Commercial real estate loans	3	89		87	32
Commercial loans	2	89		107	10
Total Business Banking	5	178		194	42
Total	11	$	1,468	1,483	161
Troubled debt restructurings modified within the previous twelve months that have subsequently defaulted:
Personal Banking:
Residential mortgage loans	—	$	—	—	—
Home equity loans	—	—		—	—
Other consumer loans	—	—		—	—
Total Personal Banking	—	—		—	—
Business Banking:
Commercial real estate loans	—	—		—	—
Commercial loans	—	—		—	—
Total Business Banking	—	—		—	—
Total	—	$	—	—	—

The following table provides information as of March 31, 2015 for troubled debt restructurings (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2015 (dollars in thousands):

		Type of modification
	Number of contracts	Rate		Payment	Maturity date	Other	Total
Personal Banking:
Residental mortgage loans	2	$	—	—	112	—	112
Home equity loans	1	84		—	—	—	84
Other consumer loans	—	—		—	—	—	—
Total Personal Banking	3	84		—	112	—	196
Business Banking:
Commercial real estate loans	—	—		—	—	—	—
Commercial loans	—	—		—	—	—	—
Total Business Banking	—	—		—	—	—	—
Total	3	$	84	—	112	—	196

The following table provides information as of March 31, 2014 for troubled debt restructurings (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2014 (dollars in thousands):

		Type of modification
	Number of contracts	Rate		Payment	Maturity date	Other	Total
Personal Banking:
Residental mortgage loans	6	$	—	—	1,289	—	1,289
Home equity loans	—	—		—	—	—	—
Other consumer loans	—	—		—	—	—	—
Total Personal Banking	6	—		—	1,289	—	1,289
Business Banking:
Commercial real estate loans	3	—		—	59	28	87
Commercial loans	2	—		102	—	5	107
Total Business Banking	5	—		102	59	33	194
Total	11	$	—	102	1,348	33	1,483

The following table provides information related to re-modified troubled debt restructurings by portfolio segment and by class of financing receivable for the quarter ended March 31, 2015 (dollars in thousands):

	Number of re-	Type of re-modification
	modified TDRs	Rate		Payment	Maturity date	Other	Total
Personal Banking:
Residental mortgage loans	—	$	—	—	—	—	—
Home equity loans	1	84		—	—	—	84
Other consumer loans	—	—		—	—	—	—
Total Personal Banking	1	84		—	—	—	84
Business Banking:
Commercial real estate loans	—	—		—	—	—	—
Commercial loans	—	—		—	—	—	—
Total Business Banking	—	—		—	—	—	—
Total	1	$	84	—	—	—	84

The following table provides information related to re-modified troubled debt restructurings by portfolio segment and by class of financing receivable for the quarter ended March 31, 2014 (dollars in thousands):

	Number of re-	Type of re-modification
	modified TDRs	Rate		Payment	Maturity date	Other	Total
Personal Banking:
Residental mortgage loans	1	$	—	—	77	—	77
Home equity loans	—	—		—	—	—	—
Other consumer loans	—	—		—	—	—	—
Total Personal Banking	1	—		—	77	—	77
Business Banking:
Commercial real estate loans	2	—		—	59	18	77
Commercial loans	1	—		—	—	5	5
Total Business Banking	3	—		—	59	23	82
Total	4	$	—	—	136	23	159

The following table provides information related to loan payment delinquencies at March 31, 2015 (in thousands):

	30-59 Days delinquent		60-89 Days delinquent	90 Days or greater delinquent	Total delinquency	Current	Recorded investment in loans receivable
Personal Banking:
Residential mortgage loans	$	25,586	3,397	15,068	44,051	2,499,819	2,543,870
Home equity loans	3,737		1,404	5,646	10,787	1,044,952	1,055,739
Other consumer loans	4,374		1,515	2,045	7,934	232,022	239,956
Total Personal Banking	33,697		6,316	22,759	62,772	3,776,793	3,839,565
Business Banking:
Commercial real estate loans	5,497		2,351	8,233	16,081	1,840,493	1,856,574
Commercial loans	1,480		136	1,921	3,537	365,188	368,725
Total Business Banking	6,977		2,487	10,154	19,618	2,205,681	2,225,299
Total	$	40,674	8,803	32,913	82,390	5,982,474	6,064,864

The following table provides information related to loan payment delinquencies at December 31, 2014 (in thousands):

	30-59 Days delinquent		60-89 Days delinquent	90 Days or greater delinquent	Total delinquency	Current	Recorded investment in loans receivable
Personal Banking:
Residential mortgage loans	$	27,443	6,970	17,696	52,109	2,469,347	2,521,456
Home equity loans	5,752		1,672	6,606	14,030	1,052,101	1,066,131
Other consumer loans	5,572		2,435	2,450	10,457	232,287	242,744
Total Personal Banking	38,767		11,077	26,752	76,596	3,753,735	3,830,331
Business Banking:
Commercial real estate loans	4,956		2,038	11,099	18,093	1,783,091	1,801,184
Commercial loans	2,262		209	3,475	5,946	352,430	358,376
Total Business Banking	7,218		2,247	14,574	24,039	2,135,521	2,159,560
Total	$	45,985	13,324	41,326	100,635	5,889,256	5,989,891

Credit quality indicators:  We categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk.  Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified.  We use the following definitions for risk ratings other than pass:

Special mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics.  A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions.  If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations.  Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring.

Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any.  Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt.  They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected.

Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard.   In addition, those weaknesses make collection or liquidation in full highly questionable and improbable.   A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely.  The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined.

Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted.  A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future.

The following table sets forth information about credit quality indicators, which were updated during the quarter ended March 31, 2015 (in thousands):

	Pass		Special mention	Substandard	Doubtful	Loss	Recorded investment in loans receivable
Personal Banking:
Residential mortgage loans	$	2,531,595	—	10,851	—	1,424	2,543,870
Home equity loans	1,050,092		—	5,647	—	—	1,055,739
Other consumer loans	238,381		—	1,575	—	—	239,956
Total Personal Banking	3,820,068		—	18,073	—	1,424	3,839,565
Business Banking:
Commercial real estate loans	1,671,331		43,874	141,369	—	—	1,856,574
Commercial loans	305,632		22,651	31,243	9,199	—	368,725
Total Business Banking	1,976,963		66,525	172,612	9,199	—	2,225,299
Total	$	5,797,031	66,525	190,685	9,199	1,424	6,064,864

The following table sets forth information about credit quality indicators, which were updated during the year ended December 31, 2014 (in thousands):

	Pass		Special mention	Substandard	Doubtful	Loss	Recorded investment in loans receivable
Personal Banking:
Residential mortgage loans	$	2,507,269	—	12,763	—	1,424	2,521,456
Home equity loans	1,059,525		—	6,606	—	—	1,066,131
Other consumer loans	240,947		—	1,797	—	—	242,744
Total Personal Banking	3,807,741		—	21,166	—	1,424	3,830,331
Business Banking:
Commercial real estate loans	1,618,269		36,908	145,502	505	—	1,801,184
Commercial loans	286,234		23,690	46,280	2,172	—	358,376
Total Business Banking	1,904,503		60,598	191,782	2,677	—	2,159,560
Total	$	5,712,244	60,598	212,948	2,677	1,424	5,989,891