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Loans receivable (Details 7) (USD $)
In Thousands, unless otherwise specified
3 Months Ended 12 Months Ended
Mar. 31, 2014
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Mar. 31, 2013
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Dec. 31, 2013
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Dec. 31, 2012
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Number of contract        
Number of contracts beginning balance 276 269 276 225
Number of contracts new TDRs 11 58    
Number of contracts ending balance 276 269 276 225
Roll forward of troubled debt restructurings        
Beginning TDR balance: $ 79,166 $ 89,444 $ 89,444  
New TDRs 1,468 5,611    
Net paydowns (4,494) (2,337)    
Ending TDR balance: 74,511 91,365 79,166 89,444
Accruing TDRs 40,243 45,256    
Non-accrual TDRs 34,268 46,109 28,900  
Troubled debt restructurings:        
Number of contracts 11 58    
Recorded investment at the time of modification 1,468 5,611    
Current recorded investment 1,483 4,838    
Current allowance 161 600    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 6 11    
Recorded investment at the time of modification 1,091 17,472    
Current recorded investment 1,042 12,788    
Current allowance 223 2,348    
Minimum
       
Troubled debt restructurings by portfolio segment and by class of financing receivable        
Period of time to return TDRs included in impaired loans to performing status through the fulfilling of contractual terms 6 months      
Home equity loans
       
Number of contract        
Number of contracts charged off   1    
Roll forward of troubled debt restructurings        
Amount of contracts charged off   (23)    
Commercial real estate loans
       
Number of contract        
Number of contracts charged off 2 2    
Number of contracts paid off 2 1    
Roll forward of troubled debt restructurings        
Amount of contracts charged off (31) (650)    
Amount of contracts paid off (277) (310)    
Commercial loans
       
Number of contract        
Number of contracts charged off 1 2    
Number of contracts paid off 6 8    
Roll forward of troubled debt restructurings        
Amount of contracts charged off (7) (17)    
Amount of contracts paid off (1,314) (353)    
Personal Banking
       
Number of contract        
Number of contracts new TDRs 6 5    
Troubled debt restructurings:        
Number of contracts 6 5    
Recorded investment at the time of modification 1,290 466    
Current recorded investment 1,289 447    
Current allowance 119 159    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 2 2    
Recorded investment at the time of modification 259 427    
Current recorded investment 227 367    
Current allowance 58 136    
Personal Banking | Residential mortgage loans
       
Number of contract        
Number of contracts new TDRs 6 2    
Troubled debt restructurings:        
Number of contracts 6 2    
Recorded investment at the time of modification 1,290 179    
Current recorded investment 1,289 162    
Current allowance 119 26    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 2 1    
Recorded investment at the time of modification 259 244    
Current recorded investment 227 237    
Current allowance 58 30    
Personal Banking | Home equity loans
       
Number of contract        
Number of contracts new TDRs   3    
Troubled debt restructurings:        
Number of contracts   3    
Recorded investment at the time of modification   287    
Current recorded investment   285    
Current allowance   133    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts   1    
Recorded investment at the time of modification   183    
Current recorded investment   130    
Current allowance   106    
Business Banking
       
Number of contract        
Number of contracts new TDRs 5 53    
Troubled debt restructurings:        
Number of contracts 5 53    
Recorded investment at the time of modification 178 5,145    
Current recorded investment 194 4,391    
Current allowance 42 441    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 4 9    
Recorded investment at the time of modification 832 17,045    
Current recorded investment 815 12,421    
Current allowance 165 2,212    
Business Banking | Commercial real estate loans
       
Number of contract        
Number of contracts new TDRs 3 32    
Troubled debt restructurings:        
Number of contracts 3 32    
Recorded investment at the time of modification 89 3,417    
Current recorded investment 87 2,878    
Current allowance 32 270    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 2 3    
Recorded investment at the time of modification 505 778    
Current recorded investment 484 713    
Current allowance 67 38    
Business Banking | Commercial loans
       
Number of contract        
Number of contracts new TDRs 2 21    
Troubled debt restructurings:        
Number of contracts 2 21    
Recorded investment at the time of modification 89 1,728    
Current recorded investment 107 1,513    
Current allowance 10 171    
Troubled debt restructurings that subsequently defaulted:        
Number of contracts 2 6    
Recorded investment at the time of modification 327 16,267    
Current recorded investment 331 11,708    
Current allowance $ 98 $ 2,174