false--12-31FY201900014681740P1Y00023000000P3Y0P1YP2YP20Y026000000320000000.150.190.150.150.150.150.190.190.190.190.010.010.01100000000039911024010000000003974576863950781767115828361091796546327439507817671158283610917965463274002500000003500000004000000004000000000.053750.033750.048500.043750014000000P7YP30YP1YP4Y00P1Y0500000001000000100000000100000010000000400000000.010.01100000001000000000P50YP7YP20YP10YP3YP3Y0170000000Revenues received for free nights granted through our co-branded credit card as the awards are required to be redeemed within 12 months; and Revenues related to advanced bookings at owned and leased hotels as each stay has a duration of 12 months or less.P1YP1YP10YCumulative Cumulative adjustment due to adoption of ASU 2016-01 and ASU 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than Inventory. Upon the adoption of ASU 2016-01, the unrealized gains and losses on our equity securities previously classified as available-for-sale are recognized in other income (loss), net. 0001468174 2019-01-01 2019-12-31 0001468174 us-gaap:CommonClassAMember 2020-01-31 0001468174 2019-06-28 0001468174 us-gaap:CommonClassBMember 2020-01-31 0001468174 2017-01-01 2017-12-31 0001468174 h:NetManagementFranchiseandOtherFeesMember 2017-01-01 2017-12-31 0001468174 h:OtherRevenuesMember 2018-01-01 2018-12-31 0001468174 2018-01-01 2018-12-31 0001468174 h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2017-01-01 2017-12-31 0001468174 h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2018-01-01 2018-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 h:OtherRevenuesMember 2017-01-01 2017-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 h:ManagementFranchiseAndOtherFeesMember 2017-01-01 2017-12-31 0001468174 h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2019-01-01 2019-12-31 0001468174 h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember 2018-01-01 2018-12-31 0001468174 h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2018-01-01 2018-12-31 0001468174 h:NetManagementFranchiseandOtherFeesMember 2019-01-01 2019-12-31 0001468174 h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2017-01-01 2017-12-31 0001468174 h:NetManagementFranchiseandOtherFeesMember 2018-01-01 2018-12-31 0001468174 h:OtherRevenuesMember 2019-01-01 2019-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 h:ManagementFranchiseAndOtherFeesMember 2018-01-01 2018-12-31 0001468174 h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2019-01-01 2019-12-31 0001468174 h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember 2017-01-01 2017-12-31 0001468174 h:CostsIncurredOnBehalfOfManagedAndFranchisedPropertiesMember 2019-01-01 2019-12-31 0001468174 h:ManagementFranchiseAndOtherFeesMember 2019-01-01 2019-12-31 0001468174 2018-12-31 0001468174 2019-12-31 0001468174 us-gaap:CommonClassAMember 2019-12-31 0001468174 us-gaap:CommonClassAMember 2018-12-31 0001468174 us-gaap:CommonClassBMember 2019-12-31 0001468174 us-gaap:CommonClassBMember 2018-12-31 0001468174 2016-12-31 0001468174 2017-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2018-01-01 0001468174 us-gaap:AdditionalPaidInCapitalMember 2019-01-01 2019-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2019-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2017-01-01 2017-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2018-01-01 2018-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2017-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2018-01-01 2018-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2019-01-01 2019-12-31 0001468174 us-gaap:CommonStockMember 2018-01-01 0001468174 2018-01-01 0001468174 us-gaap:RetainedEarningsMember 2017-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2017-01-01 2017-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2019-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2017-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2018-01-01 2018-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2018-12-31 0001468174 us-gaap:RetainedEarningsMember 2017-01-01 2017-12-31 0001468174 us-gaap:CommonStockMember 2018-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2017-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2017-01-01 2017-12-31 0001468174 us-gaap:CommonStockMember 2016-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2018-12-31 0001468174 us-gaap:RetainedEarningsMember 2018-01-01 2018-12-31 0001468174 us-gaap:RetainedEarningsMember 2018-01-01 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2018-01-01 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2019-01-01 2019-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2019-01-01 2019-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2018-01-01 0001468174 us-gaap:RetainedEarningsMember 2016-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2018-01-01 2018-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2017-12-31 0001468174 us-gaap:CommonStockMember 2019-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2016-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2017-01-01 2017-12-31 0001468174 us-gaap:RetainedEarningsMember 2019-12-31 0001468174 us-gaap:RetainedEarningsMember 2018-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2017-01-01 2017-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2016-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2017-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2018-01-01 0001468174 us-gaap:AdditionalPaidInCapitalMember 2016-12-31 0001468174 us-gaap:RetainedEarningsMember 2019-01-01 2019-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2018-01-01 2018-12-31 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2018-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2019-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-01-01 2019-12-31 0001468174 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2018-12-31 0001468174 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2016-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2018-01-01 0001468174 us-gaap:CommonClassAMember us-gaap:CommonStockMember 2016-12-31 0001468174 us-gaap:CommonStockMember 2017-12-31 0001468174 us-gaap:AdditionalPaidInCapitalMember 2019-12-31 0001468174 us-gaap:NoncontrollingInterestMember 2018-12-31 0001468174 h:FullServiceMember 2019-12-31 0001468174 h:WellnessResortsMember 2019-12-31 0001468174 h:AllinclusiveMember 2019-12-31 0001468174 country:US h:SelectServiceMember 2019-12-31 0001468174 h:SelectServiceMember 2019-12-31 0001468174 us-gaap:AccountingStandardsUpdate201602Member 2019-01-01 0001468174 2019-01-01 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-12-01 2019-12-31 0001468174 srt:MaximumMember 2019-12-31 0001468174 h:CaptiveinsurancesubsidiaryMember 2019-12-31 0001468174 h:OtherRestrictedCashMember 2019-12-31 0001468174 h:GrandHyattSanAntonioMember 2019-12-31 0001468174 us-gaap:AccountingStandardsUpdate201602Member h:BelowMarketLeaseRelatedIntangiblesMember 2019-01-01 0001468174 h:OtherRestrictedCashMember 2018-12-31 0001468174 us-gaap:AccountingStandardsUpdate201602Member h:DeferredLeaseLiabilitiesMember 2019-01-01 0001468174 h:GrandHyattSanAntonioMember 2018-12-31 0001468174 srt:MaximumMember us-gaap:PerformanceSharesMember 2019-01-01 2019-12-31 0001468174 srt:MaximumMember 2019-01-01 2019-12-31 0001468174 h:PropertyAdjacenttoGrandHyattSanFranciscoMember 2019-12-31 0001468174 srt:MaximumMember us-gaap:BuildingAndBuildingImprovementsMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember us-gaap:ComputerEquipmentMember 2019-01-01 2019-12-31 0001468174 srt:MaximumMember us-gaap:ComputerEquipmentMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember us-gaap:BuildingAndBuildingImprovementsMember 2019-01-01 2019-12-31 0001468174 srt:MaximumMember us-gaap:OfficeEquipmentMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember us-gaap:OfficeEquipmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:PhantomShareUnitsPSUsMember 2019-01-01 2019-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember 2019-12-31 0001468174 srt:MinimumMember us-gaap:PerformanceSharesMember 2019-01-01 2019-12-31 0001468174 srt:MaximumMember h:AdvanceBookingIntangibleMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember h:AdvanceBookingIntangibleMember 2019-01-01 2019-12-31 0001468174 srt:MaximumMember h:ManagementAndFranchiseAgreementIntangiblesMember 2019-01-01 2019-12-31 0001468174 srt:MinimumMember h:ManagementAndFranchiseAgreementIntangiblesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RoomsRevenueMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherOwnedAndLeasedHotelRevenueMember 2019-01-01 2019-12-31 0001468174 h:BaseManagementFeeMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:FranchiseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:OtherFeesMember 2019-01-01 2019-12-31 0001468174 h:RoomsRevenueMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:LicenseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:FranchiseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RoomsRevenueMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:IncentiveManagementFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:OtherOwnedAndLeasedHotelRevenueMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:NetManagementFranchiseandOtherFeesMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:ManagementFranchiseAndOtherFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:BaseManagementFeeMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherFeesMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:BaseManagementFeeMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherRevenuesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:LicenseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:LicenseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherOwnedAndLeasedHotelRevenueMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:ManagementFranchiseAndOtherFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:NetManagementFranchiseandOtherFeesMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember us-gaap:FoodAndBeverageMember 2019-01-01 2019-12-31 0001468174 us-gaap:FoodAndBeverageMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherRevenuesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:FranchiseFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:IncentiveManagementFeesMember 2019-01-01 2019-12-31 0001468174 h:IncentiveManagementFeesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:FoodAndBeverageMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherRevenuesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherOwnedAndLeasedHotelRevenueMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:IncentiveManagementFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:FranchiseFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:FranchiseFeesMember 2017-01-01 2017-12-31 0001468174 h:BaseManagementFeeMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:LicenseFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:ManagementFranchiseAndOtherFeesMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 h:FranchiseFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 h:OtherOwnedAndLeasedHotelRevenueMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:BaseManagementFeeMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember us-gaap:FoodAndBeverageMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:ManagementFranchiseAndOtherFeesMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RoomsRevenueMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:BaseManagementFeeMember 2017-01-01 2017-12-31 0001468174 h:RoomsRevenueMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:IncentiveManagementFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherFeesMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherRevenuesMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherOwnedAndLeasedHotelRevenueMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:LicenseFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:NetManagementFranchiseandOtherFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember 2017-01-01 2017-12-31 0001468174 h:LicenseFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:OtherFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:NetManagementFranchiseandOtherFeesMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:FoodAndBeverageMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RoomsRevenueMember 2017-01-01 2017-12-31 0001468174 us-gaap:FoodAndBeverageMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 h:IncentiveManagementFeesMember 2017-01-01 2017-12-31 0001468174 h:OtherDeferredRevenueMember 2019-12-31 0001468174 h:AdvanceDepositsMember 2019-12-31 0001468174 h:DeferredRevenueRelatedToLoyaltyProgramMember 2018-12-31 0001468174 h:DeferredRevenueRelatedToSystemwideServicesMember 2019-12-31 0001468174 h:DeferredRevenueRelatedToSystemwideServicesMember 2018-12-31 0001468174 h:AdvanceDepositsMember 2018-12-31 0001468174 h:OtherDeferredRevenueMember 2018-12-31 0001468174 h:DeferredRevenueRelatedToLoyaltyProgramMember 2019-12-31 0001468174 h:InitialFeesReceivedFromFranchiseOwnersMember 2019-12-31 0001468174 h:InitialFeesReceivedFromFranchiseOwnersMember 2018-12-31 0001468174 2020-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:OtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherOwnedAndLeasedHotelRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:LicenseFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:LicenseFeesMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherRevenuesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:NetManagementFranchiseandOtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:ManagementFranchiseAndOtherFeesMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:BaseManagementFeeMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2018-01-01 2018-12-31 0001468174 h:RoomsRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:RoomsRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:IncentiveManagementFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 h:IncentiveManagementFeesMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:IncentiveManagementFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:FoodAndBeverageMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OtherRevenuesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:NetManagementFranchiseandOtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:FranchiseFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:NetManagementFranchiseandOtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:BaseManagementFeeMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:ManagementFranchiseAndOtherFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:RoomsRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember us-gaap:FoodAndBeverageMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:FoodAndBeverageMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RoomsRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:OtherOwnedAndLeasedHotelRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:FranchiseFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 h:OtherOwnedAndLeasedHotelRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:OwnedAndLeasedHotelSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:BaseManagementFeeMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:FranchiseFeesMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember us-gaap:FoodAndBeverageMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:LicenseFeesMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 h:BaseManagementFeeMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmortizationOfManagementAndFranchiseAgreementAssetsConstitutingPaymentsToCustomersMember 2018-01-01 2018-12-31 0001468174 h:CorporateAndReconcilingItemsMember h:FranchiseFeesMember 2018-01-01 2018-12-31 0001468174 h:LicenseFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:ManagementFranchiseAndOtherFeesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherOwnedAndLeasedHotelRevenueMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:IncentiveManagementFeesMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2019-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2019-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2019-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2019-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:USGovernmentAgenciesDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:DepositsMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:CorporateDebtSecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:AssetBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquitySecuritiesMember 2018-12-31 0001468174 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember us-gaap:FairValueInputsLevel1Member us-gaap:MoneyMarketFundsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2018-12-31 0001468174 us-gaap:ShortTermInvestmentsMember us-gaap:FairValueInputsLevel2Member h:MunicipalAndProvincialNotesAndBondsMember 2018-12-31 0001468174 us-gaap:CashAndCashEquivalentsMember us-gaap:FairValueInputsLevel1Member us-gaap:EquityFundsMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member us-gaap:USTreasuryAndGovernmentMember 2018-12-31 0001468174 us-gaap:OtherAssetsMember us-gaap:FairValueInputsLevel2Member us-gaap:MortgageBackedSecuritiesMember 2018-12-31 0001468174 h:DeferredCompensationPlansMember 2019-01-01 2019-12-31 0001468174 h:DeferredCompensationPlansMember 2018-01-01 2018-12-31 0001468174 h:DeferredCompensationPlansMember 2017-01-01 2017-12-31 0001468174 h:PlayaHotelsResortsN.V.Member us-gaap:EquitySecuritiesMember 2019-01-01 2019-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 h:AvendraLLCMember 2017-01-01 2017-12-31 0001468174 h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 h:UnconsolidatedHospitalityVentureMember 2018-01-01 2018-12-31 0001468174 h:PlayaHotelsResortsN.V.Member us-gaap:EquitySecuritiesMember 2018-01-01 2018-12-31 0001468174 h:HeldforInvestmentPurposesMember 2018-12-31 0001468174 h:HeldforInvestmentPurposesMember 2019-12-31 0001468174 h:HeldforoperatingprogramsMember 2019-12-31 0001468174 h:LoyaltyProgramMember 2018-12-31 0001468174 h:CaptiveInsuranceCompanyMember 2019-12-31 0001468174 h:HeldforoperatingprogramsMember 2018-12-31 0001468174 h:LoyaltyProgramMember 2019-12-31 0001468174 h:DeferredCompensationPlansMember 2019-12-31 0001468174 h:DeferredCompensationPlansMember 2018-12-31 0001468174 h:CaptiveInsuranceCompanyMember 2018-12-31 0001468174 h:LoyaltyProgramMember 2018-01-01 2018-12-31 0001468174 h:LoyaltyProgramMember 2019-01-01 2019-12-31 0001468174 h:LoyaltyProgramMember 2017-01-01 2017-12-31 0001468174 h:HHNashvilleJVHoldingLLCMember 2019-12-31 0001468174 h:CBRHCNLLCMember 2019-12-31 0001468174 h:SanJoseHotelPartnersL.L.C.Member 2018-12-31 0001468174 h:HPBostonPartnersLLCMember 2018-12-31 0001468174 h:DesarrolladoraHotelAcueductoS.deR.L.deC.V.Member 2019-12-31 0001468174 h:HotelAmBelvedereHoldingGmbHCoKGMember 2019-12-31 0001468174 h:HyattOfBajaS.DeR.L.DeC.V.Member 2019-12-31 0001468174 h:HPAtlantaCentennialParkJVLLCMember 2018-12-31 0001468174 h:A33BealeStreetHotelCompanyLLCMember 2018-12-31 0001468174 h:HHNashvilleJVHoldingLLCMember 2018-12-31 0001468174 h:HyattOfBajaS.DeR.L.DeC.V.Member 2018-12-31 0001468174 h:PortlandHotelPropertiesLLCMember 2019-12-31 0001468174 h:HPBostonPartnersLLCMember 2019-12-31 0001468174 h:A33BealeStreetHotelCompanyLLCMember 2019-12-31 0001468174 h:HPAtlantaCentennialParkJVLLCMember 2019-12-31 0001468174 h:SanJoseHotelPartnersL.L.C.Member 2019-12-31 0001468174 h:OtherEquityMethodInvestmentsInHotelAndVacationPropertiesMember 2019-12-31 0001468174 h:PortlandHotelPropertiesLLCMember 2018-12-31 0001468174 h:HotelAmBelvedereHoldingGmbHCoKGMember 2018-12-31 0001468174 h:CBRHCNLLCMember 2018-12-31 0001468174 h:HotelHoyoUnoS.deR.L.deC.V.Member 2019-12-31 0001468174 h:DesarrolladoraHotelAcueductoS.deR.L.deC.V.Member 2018-12-31 0001468174 h:OtherEquityMethodInvestmentsInHotelAndVacationPropertiesMember 2018-12-31 0001468174 h:HotelHoyoUnoS.deR.L.deC.V.Member 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember 2018-01-01 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember 2017-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember 2019-01-01 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:UnlikelyToBeCollectedFinancingReceivableMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel3Member 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:UnlikelyToBeCollectedFinancingReceivableMember 2019-01-01 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:UnlikelyToBeCollectedFinancingReceivableMember 2018-01-01 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:UnlikelyToBeCollectedFinancingReceivableMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel3Member 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:LoansReceivableMember 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:FinanceReceivablesMember 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember h:TotalLoansMember 2018-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:FinanceReceivablesMember 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember us-gaap:LoansReceivableMember 2019-12-31 0001468174 h:UnsecuredFinancingtoHotelOwnersPortfolioSegmentMember h:TotalLoansMember 2019-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember h:ManagementAgreementMember 2017-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember 2017-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember us-gaap:OtherIntangibleAssetsMember 2017-12-31 0001468174 h:TwoRoadsHospitalityLLCMember 2018-11-30 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyScottsdaleandRoyalPalmsResortSpaMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:LandHeldForDevelopmentAndSoldIn2018Member 2018-12-31 0001468174 srt:WeightedAverageMember h:TwoRoadsHospitalityLLCMember h:ManagementAgreementMember 2018-11-30 2018-11-30 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyLouisvilleMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember us-gaap:ContractualRightsMember 2019-01-01 2019-12-31 0001468174 h:ExhaleEnterprisesIncMember 2017-12-31 0001468174 h:TwoRoadsHospitalityLLCMember h:BrandAndOtherIntangibleMember 2018-11-30 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:GrandHyattSanFranciscoAndazMauiatWaileaResortandHyattRegencyCoconutPointResortSpaMember 2018-01-01 2018-12-31 0001468174 h:HyattRegencyIndianWellsResortAndSpaMember 2018-01-01 2018-12-31 0001468174 srt:MaximumMember h:MiravalandCranwellSpaGolfResortMember us-gaap:OtherIntangibleAssetsMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyGrandCypressMember 2017-01-01 2017-12-31 0001468174 h:TwoRoadsHospitalityLLCMember 2018-11-30 2018-11-30 0001468174 h:ExhaleEnterprisesIncMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:GrandHyattSeoulMember 2019-01-01 2019-12-31 0001468174 h:TwoRoadsHospitalityLLCMember 2019-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:LandHeldForDevelopmentAndSoldIn2015Member 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyScottsdaleResortSpaatGaineyRanchMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:LandHeldForDevelopmentAndSoldIn2015Member 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember us-gaap:ContractualRightsMember 2019-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyPhoenixAndHyattRegencyIndianWellsResortAndSpaMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyMexicoCityMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:GrandHyattSeoulMember 2019-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyAtlantaMember 2019-01-01 2019-12-31 0001468174 h:UnconsolidatedHospitalityVentureMember us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:LandHeldForDevelopmentAndSoldIn2018Member 2018-12-31 0001468174 h:TwoRoadsHospitalityLLCMember 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyMontereyMember 2017-01-01 2017-12-31 0001468174 h:HyattRegencyPhoenixMember 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:GrandHyattSanFranciscoAndazMauiatWaileaResortandHyattRegencyCoconutPointResortSpaMember 2019-01-01 2019-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:PropertyAdjacenttoGrandHyattSanFranciscoMember 2019-01-01 2019-12-31 0001468174 h:HyattRegencyIndianWellsResortAndSpaMember 2018-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember 2018-01-01 2018-12-31 0001468174 srt:MaximumMember h:TwoRoadsHospitalityLLCMember h:ManagementAgreementMember 2018-11-30 2018-11-30 0001468174 h:LandHeldforDevelopmentMember 2019-01-01 2019-12-31 0001468174 h:TwoRoadsHospitalityLLCMember 2019-01-01 2019-12-31 0001468174 h:HyattRegencyPhoenixMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:AHyattHouseHotelMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyMexicoCityMember 2018-12-31 0001468174 h:CranwellSpaandGolfResortMember 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyCoconutPointResortSpaMember 2018-01-01 2018-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:GrandHyattSanFranciscoAndazMauiatWaileaResortandHyattRegencyCoconutPointResortSpaMember 2017-01-01 2017-12-31 0001468174 us-gaap:DisposalGroupDisposedOfBySaleNotDiscontinuedOperationsMember h:HyattRegencyScottsdaleResortSpaatGaineyRanchMember 2018-01-01 2018-12-31 0001468174 h:MiravalandCranwellSpaGolfResortMember h:ManagementAgreementMember 2017-01-01 2017-12-31 0001468174 srt:MinimumMember h:TwoRoadsHospitalityLLCMember h:ManagementAgreementMember 2018-11-30 2018-11-30 0001468174 srt:MinimumMember h:MiravalandCranwellSpaGolfResortMember us-gaap:OtherIntangibleAssetsMember 2017-01-01 2017-12-31 0001468174 h:ManagementandfranchiseintangiblesMember 2019-01-01 2019-12-31 0001468174 h:ManagementandfranchiseintangiblesMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2017-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AmericasManagementAndFranchisingMember 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:AsiaPacificManagementAndFranchisingMember 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 h:CorporateAndReconcilingItemsMember 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-12-31 0001468174 us-gaap:OtherIntangibleAssetsMember 2018-12-31 0001468174 h:AdvanceBookingIntangibleMember 2018-12-31 0001468174 us-gaap:OtherIntangibleAssetsMember 2019-12-31 0001468174 h:ManagementandfranchiseintangiblesMember 2019-12-31 0001468174 h:AdvanceBookingIntangibleMember 2019-01-01 2019-12-31 0001468174 h:ManagementandfranchiseintangiblesMember 2018-12-31 0001468174 h:BrandAndOtherIntangibleMember 2018-12-31 0001468174 us-gaap:LeasesAcquiredInPlaceMarketAdjustmentMember 2019-12-31 0001468174 h:AdvanceBookingIntangibleMember 2019-12-31 0001468174 us-gaap:LeasesAcquiredInPlaceMarketAdjustmentMember 2018-12-31 0001468174 h:BrandAndOtherIntangibleMember 2019-12-31 0001468174 us-gaap:OtherIntangibleAssetsMember 2019-01-01 2019-12-31 0001468174 h:A2026NotesMember us-gaap:SeniorNotesMember 2018-12-31 0001468174 h:A2023NotesMember us-gaap:SeniorNotesMember 2019-12-31 0001468174 h:FloatingaveragerateconstructionloanMember 2019-12-31 0001468174 h:GHSanAntonioBondsSeries2005AMember h:ContractRevenueBondsMember 2019-12-31 0001468174 h:A2021NotesMember us-gaap:SeniorNotesMember 2018-12-31 0001468174 h:A2028NotesMember us-gaap:SeniorNotesMember 2019-12-31 0001468174 h:A2026NotesMember us-gaap:SeniorNotesMember 2019-12-31 0001468174 h:GHSanAntonioBondsSeries2005BMember h:ContractRevenueBondsMember 2019-12-31 0001468174 h:GHSanAntonioBondsSeries2005BMember h:ContractRevenueBondsMember 2018-12-31 0001468174 h:A2023NotesMember us-gaap:SeniorNotesMember 2018-12-31 0001468174 h:GHSanAntonioBondsSeries2005AMember h:ContractRevenueBondsMember 2018-12-31 0001468174 h:FloatingaveragerateconstructionloanMember 2018-12-31 0001468174 h:A2021NotesMember us-gaap:SeniorNotesMember 2019-12-31 0001468174 h:A2028NotesMember us-gaap:SeniorNotesMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel1Member 2019-12-31 0001468174 us-gaap:CarryingReportedAmountFairValueDisclosureMember 2019-12-31 0001468174 us-gaap:EstimateOfFairValueFairValueDisclosureMember 2019-12-31 0001468174 us-gaap:FairValueInputsLevel2Member 2019-12-31 0001468174 us-gaap:CarryingReportedAmountFairValueDisclosureMember 2018-12-31 0001468174 us-gaap:EstimateOfFairValueFairValueDisclosureMember 2018-12-31 0001468174 us-gaap:FairValueInputsLevel1Member 2018-12-31 0001468174 us-gaap:FairValueInputsLevel2Member 2018-12-31 0001468174 h:ContractRevenueBondsMember 2013-12-31 0001468174 h:GHSanAntonioBondsSeries2005AMember h:ContractRevenueBondsMember 2005-06-08 0001468174 srt:MaximumMember h:GHSanAntonioBondsSeries2005AMember h:ContractRevenueBondsMember 2005-06-08 0001468174 h:A2019NotesMember us-gaap:SeniorNotesMember 2018-12-31 0001468174 h:FloatingaveragerateconstructionloanMember h:SubLoansbanddMember h:BrazilianLongTermInterestRateMember 2012-01-01 2012-12-31 0001468174 h:A2019NotesMember us-gaap:SeniorNotesMember 2018-01-01 2018-12-31 0001468174 h:FloatingaveragerateconstructionloanMember h:SubloancMember 2012-12-31 0001468174 h:A2021NotesMember us-gaap:SeniorNotesMember 2011-01-01 2011-12-31 0001468174 h:FloatingaveragerateconstructionloanMember 2012-12-31 0001468174 h:AdditionalNonRevolvingCreditFacilityBanksMember 2019-12-31 0001468174 h:A2028NotesMember us-gaap:SeniorNotesMember 2018-01-01 2018-12-31 0001468174 us-gaap:RevolvingCreditFacilityMember 2019-12-31 0001468174 us-gaap:InterestRateContractMember 2018-12-31 0001468174 us-gaap:InterestRateContractMember 2019-12-31 0001468174 srt:MaximumMember h:GHSanAntonioBondsSeries2005BMember h:ContractRevenueBondsMember 2005-06-08 0001468174 h:AdditionalNonRevolvingCreditFacilityBanksMember 2018-12-31 0001468174 h:A2026NotesMember us-gaap:SeniorNotesMember 2016-01-01 2016-12-31 0001468174 us-gaap:SeniorNotesMember 2019-01-01 2019-12-31 0001468174 h:A2021NotesMember us-gaap:SeniorNotesMember 2011-12-31 0001468174 h:A2023NotesMember us-gaap:SeniorNotesMember 2013-01-01 2013-12-31 0001468174 srt:MinimumMember h:GHSanAntonioBondsSeries2005BMember h:ContractRevenueBondsMember 2005-06-08 0001468174 h:A2023NotesMember us-gaap:SeniorNotesMember 2013-12-31 0001468174 us-gaap:RevolvingCreditFacilityMember 2018-12-31 0001468174 srt:MinimumMember h:GHSanAntonioBondsSeries2005AMember h:ContractRevenueBondsMember 2005-06-08 0001468174 h:GHSanAntonioBondsSeries2005BMember h:ContractRevenueBondsMember 2005-06-08 0001468174 h:A2026NotesMember us-gaap:SeniorNotesMember 2016-12-31 0001468174 h:FloatingaveragerateconstructionloanMember h:SubloanbMember 2012-01-01 2012-12-31 0001468174 us-gaap:RevolvingCreditFacilityMember 2019-01-01 2019-12-31 0001468174 us-gaap:RevolvingCreditFacilityMember us-gaap:LineOfCreditMember 2019-12-31 0001468174 h:A2021NotesMember 2019-12-31 0001468174 h:A2026NotesMember 2019-12-31 0001468174 h:A2028NotesMember 2019-12-31 0001468174 h:A2023NotesMember 2019-12-31 0001468174 h:StatuteExpirationonStateTaxFilingPositionsMember 2017-01-01 2017-12-31 0001468174 us-gaap:SettlementWithTaxingAuthorityMember 2019-01-01 2019-12-31 0001468174 h:FederalandStateMember 2019-12-31 0001468174 h:StateandForeignMember 2019-12-31 0001468174 us-gaap:DomesticCountryMember 2019-01-01 2019-12-31 0001468174 us-gaap:SettlementWithTaxingAuthorityMember 2019-12-31 0001468174 us-gaap:DomesticCountryMember 2018-01-01 2018-12-31 0001468174 h:FourHotelsInFranceMember us-gaap:PerformanceGuaranteeMember 2019-01-01 2019-12-31 0001468174 us-gaap:PerformanceGuaranteeMember 2017-12-31 0001468174 h:OtherPerformanceGuaranteeMember us-gaap:PerformanceGuaranteeMember 2018-01-01 2018-12-31 0001468174 h:FourHotelsInFranceMember us-gaap:PerformanceGuaranteeMember 2018-01-01 2018-12-31 0001468174 us-gaap:PerformanceGuaranteeMember 2019-12-31 0001468174 h:OtherPerformanceGuaranteeMember us-gaap:PerformanceGuaranteeMember 2019-01-01 2019-12-31 0001468174 us-gaap:PerformanceGuaranteeMember 2018-01-01 2018-12-31 0001468174 us-gaap:PerformanceGuaranteeMember 2019-01-01 2019-12-31 0001468174 h:OtherPerformanceGuaranteeMember us-gaap:PerformanceGuaranteeMember 2018-12-31 0001468174 h:OtherPerformanceGuaranteeMember us-gaap:PerformanceGuaranteeMember 2017-12-31 0001468174 h:FourHotelsInFranceMember us-gaap:PerformanceGuaranteeMember 2018-12-31 0001468174 us-gaap:PerformanceGuaranteeMember 2018-12-31 0001468174 h:FourHotelsInFranceMember us-gaap:PerformanceGuaranteeMember 2017-12-31 0001468174 h:FourHotelsInFranceMember us-gaap:PerformanceGuaranteeMember 2019-12-31 0001468174 h:OtherPerformanceGuaranteeMember us-gaap:PerformanceGuaranteeMember 2019-12-31 0001468174 h:HotelPropertiesInTennesseeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelpropertyinArizonaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelPropertyInOregonMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelPropertiesinMassachusettsMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelPropertiesinCaliforniaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:OtherDebtRepaymentGuaranteeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelandResidentialPropertiesInBrazilMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelPropertiesinCaliforniaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:HotelpropertyinIndiaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:OtherDebtRepaymentGuaranteeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelPropertiesinMassachusettsMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelpropertyinArizonaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelandResidentialPropertiesInBrazilMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelPropertiesInTennesseeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelpropertyinIndiaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:HotelPropertyInOregonMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2018-12-31 0001468174 h:CompletionGuaranteeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:VariousUSMember 2019-12-31 0001468174 h:JointVentureMember h:HotelpropertyinIndiaMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 us-gaap:OtherNoncurrentLiabilitiesMember us-gaap:PerformanceGuaranteeMember 2019-12-31 0001468174 us-gaap:AccruedLiabilitiesMember us-gaap:PerformanceGuaranteeMember 2019-12-31 0001468174 h:PerformanceTestClauseGuaranteeMember 2019-12-31 0001468174 us-gaap:AccruedLiabilitiesMember us-gaap:PerformanceGuaranteeMember 2018-12-31 0001468174 us-gaap:LetterOfCreditMember 2019-12-31 0001468174 h:OtherDebtRepaymentGuaranteeMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-01-01 2019-12-31 0001468174 us-gaap:OtherNoncurrentLiabilitiesMember us-gaap:PerformanceGuaranteeMember 2018-12-31 0001468174 h:VariousBusinessVenturesMember 2019-12-31 0001468174 us-gaap:ConstructionLoansMember h:LoanLeaseCompletionAndRepaymentGuaranteesMember 2019-12-31 0001468174 h:PerformanceTestClauseGuaranteeMember 2018-12-31 0001468174 2019-03-11 2019-03-11 0001468174 2018-06-28 2018-06-28 0001468174 2019-06-10 2019-06-10 0001468174 2018-12-10 2018-12-10 0001468174 2019-12-09 2019-12-09 0001468174 2019-09-09 2019-09-09 0001468174 2018-09-20 2018-09-20 0001468174 2018-03-29 2018-03-29 0001468174 us-gaap:AccumulatedTranslationAdjustmentMember 2017-12-31 0001468174 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2018-12-31 0001468174 us-gaap:AccumulatedTranslationAdjustmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember 2019-01-01 2019-12-31 0001468174 us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember 2019-01-01 2019-12-31 0001468174 us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember 2019-12-31 0001468174 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember 2018-12-31 0001468174 us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember 2018-12-31 0001468174 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2017-12-31 0001468174 us-gaap:AccumulatedTranslationAdjustmentMember 2018-12-31 0001468174 us-gaap:AccumulatedTranslationAdjustmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember 2018-01-01 2018-12-31 0001468174 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:AociDerivativeQualifyingAsHedgeExcludedComponentParentMember 2017-12-31 0001468174 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-12-31 0001468174 us-gaap:AccumulatedNetUnrealizedInvestmentGainLossMember 2019-12-31 0001468174 us-gaap:AccumulatedTranslationAdjustmentMember 2019-12-31 0001468174 h:PritzkerFamilyBusinessInterestsMember 2019-12-31 0001468174 h:OtherBusinessInterestsWithSignificantOwnershipPercentageMember 2019-12-31 0001468174 h:November2017ASRMember 2018-01-01 2018-12-31 0001468174 us-gaap:CommonClassBMember 2018-01-01 2018-12-31 0001468174 us-gaap:CommonClassAMember 2018-01-01 2018-12-31 0001468174 h:PritzkerFamilyBusinessInterestsMember srt:MaximumMember 2019-12-31 0001468174 2017-10-01 2017-12-31 0001468174 us-gaap:CommonClassBMember 2019-01-01 2019-12-31 0001468174 us-gaap:CommonClassAMember 2019-01-01 2019-12-31 0001468174 srt:WeightedAverageMember 2019-01-01 2019-12-31 0001468174 srt:WeightedAverageMember 2018-01-01 2018-12-31 0001468174 srt:WeightedAverageMember h:November2018ASRMember 2018-01-01 2018-12-31 0001468174 h:November2018ASRMember 2018-01-01 2018-12-31 0001468174 h:May2018ASRMember 2018-01-01 2018-12-31 0001468174 srt:WeightedAverageMember h:May2018ASRMember 2018-01-01 2018-12-31 0001468174 2018-07-31 2018-07-31 0001468174 2019-05-17 2019-05-17 0001468174 2019-02-13 2019-02-13 0001468174 2018-05-16 2018-05-16 0001468174 2019-10-30 2019-10-30 0001468174 2019-07-31 2019-07-31 0001468174 2018-02-14 2018-02-14 0001468174 2018-10-30 2018-10-30 0001468174 us-gaap:PerformanceSharesMember 2019-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-01-01 2019-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2019-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-01-01 2018-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2017-01-01 2017-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2018-01-01 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2017-01-01 2017-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-12-31 0001468174 h:A2019Member us-gaap:RestrictedStockUnitsRSUMember 2019-12-31 0001468174 h:A2020Member 2019-12-31 0001468174 h:A2021Member us-gaap:StockAppreciationRightsSARSMember 2019-12-31 0001468174 h:A2019Member 2019-12-31 0001468174 h:A2018Member 2019-12-31 0001468174 h:A2020Member us-gaap:RestrictedStockUnitsRSUMember 2019-12-31 0001468174 h:A2021Member us-gaap:RestrictedStockUnitsRSUMember 2019-12-31 0001468174 h:A2020Member us-gaap:PerformanceSharesMember 2019-12-31 0001468174 h:A2021Member us-gaap:PerformanceSharesMember 2019-12-31 0001468174 h:A2018Member us-gaap:StockAppreciationRightsSARSMember 2019-12-31 0001468174 h:A2018Member us-gaap:PerformanceSharesMember 2019-12-31 0001468174 h:A2019Member us-gaap:StockAppreciationRightsSARSMember 2019-12-31 0001468174 h:A2020Member us-gaap:StockAppreciationRightsSARSMember 2019-12-31 0001468174 h:A2019Member us-gaap:PerformanceSharesMember 2019-12-31 0001468174 h:A2018Member us-gaap:RestrictedStockUnitsRSUMember 2019-12-31 0001468174 h:A2021Member 2019-12-31 0001468174 us-gaap:PerformanceSharesMember 2019-01-01 2019-12-31 0001468174 us-gaap:PerformanceSharesMember 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-05-01 2018-05-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-03-01 2018-03-31 0001468174 h:September2017AwardTwoMember us-gaap:RestrictedStockUnitsRSUMember 2017-09-01 2017-09-30 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-12-01 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-02-01 2018-02-28 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-05-01 2019-05-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2017-12-01 2017-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2017-03-01 2017-03-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-02-01 2019-02-28 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-09-01 2018-09-30 0001468174 h:September2017AwardOneMember us-gaap:RestrictedStockUnitsRSUMember 2017-09-01 2017-09-30 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-03-01 2019-03-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2017-05-01 2017-05-31 0001468174 us-gaap:StockAppreciationRightsSARSMember h:A25annuallyMemberMember 2017-09-01 2017-09-30 0001468174 us-gaap:StockAppreciationRightsSARSMember h:A25annuallyMemberMember 2017-03-01 2017-03-31 0001468174 us-gaap:StockAppreciationRightsSARSMember h:A25annuallyMemberMember 2019-03-01 2019-03-31 0001468174 us-gaap:StockAppreciationRightsSARSMember h:A25annuallyMemberMember 2018-03-01 2018-03-31 0001468174 us-gaap:StockAppreciationRightsSARSMember h:A25annuallyMemberMember 2018-05-01 2018-05-31 0001468174 us-gaap:PerformanceSharesMember 2018-01-01 2018-12-31 0001468174 us-gaap:PerformanceSharesMember 2017-01-01 2017-12-31 0001468174 h:OtherSharesMember 2017-01-01 2017-12-31 0001468174 h:OtherSharesMember 2019-01-01 2019-12-31 0001468174 h:OtherSharesMember 2018-01-01 2018-12-31 0001468174 h:CashSettledRsusMember 2019-12-31 0001468174 h:CashSettledRsusMember 2019-01-01 2019-12-31 0001468174 us-gaap:EquityMethodInvesteeMember 2018-01-01 2018-12-31 0001468174 us-gaap:EquityMethodInvesteeMember 2017-01-01 2017-12-31 0001468174 us-gaap:EquityMethodInvesteeMember 2019-01-01 2019-12-31 0001468174 h:RelatedPartyLegalServicesMember us-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember 2019-01-01 2019-12-31 0001468174 us-gaap:EquityMethodInvesteeMember 2019-12-31 0001468174 h:RelatedPartyLegalServicesMember us-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember 2017-01-01 2017-12-31 0001468174 h:ManagementAgreementMember srt:AffiliatedEntityMember 2019-01-01 2019-12-31 0001468174 h:RelatedPartyLegalServicesMember us-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember 2018-01-01 2018-12-31 0001468174 h:RelatedPartyLegalServicesMember us-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember 2019-12-31 0001468174 h:RelatedPartyLegalServicesMember us-gaap:ImmediateFamilyMemberOfManagementOrPrincipalOwnerMember 2018-12-31 0001468174 us-gaap:EquityMethodInvesteeMember 2018-12-31 0001468174 h:ManagementAgreementMember srt:AffiliatedEntityMember 2019-12-31 0001468174 h:ManagementAgreementMember srt:AffiliatedEntityMember 2018-12-31 0001468174 us-gaap:CorporateNonSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AsiaPacificManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmericasManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 us-gaap:CorporateNonSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:CorporateNonSegmentMember 2017-01-01 2017-12-31 0001468174 us-gaap:CorporateNonSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OwnedAndLeasedHotelsMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AsiaPacificManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmericasManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:CorporateNonSegmentMember 2019-01-01 2019-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AsiaPacificManagementAndFranchisingMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember us-gaap:CorporateNonSegmentMember 2018-01-01 2018-12-31 0001468174 us-gaap:CorporateNonSegmentMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2017-01-01 2017-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:EameAndSouthwestAsiaManagementAndFranchisingMember 2019-01-01 2019-12-31 0001468174 us-gaap:CorporateNonSegmentMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:AmericasManagementAndFranchisingMember 2017-01-01 2017-12-31 0001468174 us-gaap:OperatingSegmentsMember h:OtherRevenuesMember h:OwnedAndLeasedHotelsMember 2018-01-01 2018-12-31 0001468174 us-gaap:IntersegmentEliminationMember h:OwnedAndLeasedHotelsMember 2019-01-01 2019-12-31 0001468174 us-gaap:CorporateNonSegmentMember h:RevenuesForReimbursementOfCostsIncurredForManagedAndFranchisedPropertiesMember 2019-01-01 2019-12-31 0001468174 country:US 2018-01-01 2018-12-31 0001468174 country:US 2017-01-01 2017-12-31 0001468174 us-gaap:NonUsMember 2019-12-31 0001468174 us-gaap:NonUsMember 2017-01-01 2017-12-31 0001468174 country:US 2019-12-31 0001468174 us-gaap:NonUsMember 2018-01-01 2018-12-31 0001468174 us-gaap:NonUsMember 2019-01-01 2019-12-31 0001468174 us-gaap:NonUsMember 2018-12-31 0001468174 country:US 2019-01-01 2019-12-31 0001468174 country:US 2018-12-31 0001468174 h:ContraRevenueMember 2019-01-01 2019-12-31 0001468174 h:ContraRevenueMember 2017-01-01 2017-12-31 0001468174 h:ContraRevenueMember 2018-01-01 2018-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2019-01-01 2019-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2017-01-01 2017-12-31 0001468174 us-gaap:StockAppreciationRightsSARSMember 2018-01-01 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2018-01-01 2018-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2019-01-01 2019-12-31 0001468174 us-gaap:RestrictedStockUnitsRSUMember 2017-01-01 2017-12-31 0001468174 h:PlayaHotelsResortsB.V.Member us-gaap:PreferredStockMember 2017-01-01 2017-12-31 0001468174 2018-10-01 2018-12-31 0001468174 2019-04-01 2019-06-30 0001468174 2019-10-01 2019-12-31 0001468174 2018-04-01 2018-06-30 0001468174 2018-07-01 2018-09-30 0001468174 2018-01-01 2018-03-31 0001468174 2019-01-01 2019-03-31 0001468174 2019-07-01 2019-09-30 0001468174 us-gaap:AllowanceForNotesReceivableMember 2018-01-01 2018-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2019-01-01 2019-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2017-01-01 2017-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2017-01-01 2017-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2016-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2019-01-01 2019-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2017-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2017-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2019-01-01 2019-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2016-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2018-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2018-01-01 2018-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2018-01-01 2018-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2018-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2017-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2017-01-01 2017-12-31 0001468174 us-gaap:AllowanceForCreditLossMember 2019-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2016-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2019-12-31 0001468174 us-gaap:ValuationAllowanceOfDeferredTaxAssetsMember 2019-12-31 0001468174 us-gaap:AllowanceForNotesReceivableMember 2018-12-31 h:hotel iso4217:USD xbrli:shares h:country xbrli:shares h:room iso4217:USD xbrli:pure h:asset_acquired iso4217:EUR h:sub-loan iso4217:BRL
Table of Contents


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549

Form 10-K

(Mark One)
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2019
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from              to             
Commission File No. 001-34521

HYATT HOTELS CORPORATION
(Exact Name of Registrant as Specified in Its Charter)

Delaware
20-1480589
(State or Other Jurisdiction of
Incorporation or Organization)
(IRS Employer
Identification No.)
150 North Riverside Plaza
 
 
8th Floor,
Chicago,
Illinois
 
60606
(Address of Principal Executive Offices)
(Zip Code)
Registrant's telephone number, including area code: (312750-1234
Securities registered pursuant to Section 12(b) of the Act:
Title of each class
 
Trading Symbol
 
Name of each exchange on which registered
Class A Common Stock, $0.01 par value
 
H
 
New York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.   Yes      No  
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes     No  
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check One):
Large accelerated filer
 
Accelerated filer
 
Non-accelerated filer  
 
Smaller reporting company         
 
 
 
 
Emerging growth company
 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes      No  
At June 28, 2019, the aggregate market value of the registrant's Class A common stock, $0.01 par value, held by non-affiliates of the registrant was approximately $2,838.0 million (based upon the closing sale price of the Class A common stock on June 28, 2019 on The New York Stock Exchange). The market value of the registrant's Class B common stock is not included in the above value as there is no active market for such stock.
At January 31, 2020, there were 35,841,277 shares of the registrant's Class A common stock, $0.01 par value, outstanding and 65,463,274 shares of the registrant's Class B common stock, $0.01 par value, outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Part III of this Annual Report on Form 10-K incorporates by reference portions of the registrant's Proxy Statement for its 2020 Annual Meeting of Stockholders to be held on May 20, 2020.


Table of Contents



HYATT HOTELS CORPORATION
TABLE OF CONTENTS
FISCAL YEAR ENDED DECEMBER 31, 2019
 
 
 
PART I
 
 
 
 
 
 
 
 
Item 1.
 
Item 1A.
 
Item 1B.
 
Item 2.
 
Item 3.
 
Item 4.
 
 
 
 
 
 
 
 
PART II
 
 
 
 
 
 
Item 5.
 
Item 6.
 
Item 7.
 
Item 7A.
 
Item 8.
 
Item 9.
 
Item 9A.
 
Item 9B.
 
 
 
 
 
 
PART III
 
 
 
 
 
 
Item 10.
 
Item 11.
 
Item 12.
 
Item 13.
 
Item 14.
 
 
 
 
 
 
PART IV
 
 
 
 
 
 
Item 15.
 
Item 16.
 
 
 
 



Table of Contents


Disclosure Regarding Forward-Looking Statements
This annual report contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include statements about the Company's plans, strategies, financial performance, the amount by which the Company intends to reduce its real estate asset base and the anticipated timeframe for such asset dispositions, prospects or future events and involve known and unknown risks that are difficult to predict. As a result, our actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements. In some cases, you can identify forward-looking statements by the use of words such as "may," "could," "expect," "intend," "plan," "seek," "anticipate," "believe," "estimate," "predict," "potential," "continue," "likely," "will," "would," and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable by us and our management, are inherently uncertain. Factors that may cause actual results to differ materially from current expectations include, but are not limited to:

the factors discussed in this annual report set forth under the sections titled "Risk Factors" in Part I, Item 1A and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Part II, Item 7;
general economic uncertainty in key global markets and a worsening of global economic conditions or low levels of economic growth;
the rate and the pace of economic recovery following economic downturns;
levels of spending in business and leisure segments as well as consumer confidence;
declines in occupancy and average daily rate ("ADR");
limited visibility with respect to future bookings;
loss of key personnel;
domestic and international political and geo-political conditions, including political or civil unrest or changes in trade policy;
hostilities, or fear of hostilities, including future terrorist attacks, that affect travel;
travel-related accidents;
natural or man-made disasters such as earthquakes, tsunamis, tornadoes, hurricanes, floods, wildfires, oil spills, nuclear incidents, and global outbreaks of pandemics or contagious diseases or fear of such outbreaks, such as the recent coronavirus (COVID-19) outbreak;
our ability to successfully achieve certain levels of operating profits at hotels that have performance tests or guarantees in favor of our third-party owners;
the impact of hotel renovations and redevelopments;
risks associated with our capital allocation plans and common stock repurchase program and other forms of shareholder capital return, including the risk that our common stock repurchase program could increase volatility and fail to enhance shareholder value;
our intention to pay a quarterly cash dividend and the amounts thereof, if any;
the seasonal and cyclical nature of the real estate and hospitality businesses;
changes in distribution arrangements, such as through internet travel intermediaries;
changes in the tastes and preferences of our customers;
relationships with colleagues and labor unions and changes in labor laws;
the financial condition of, and our relationships with, third-party property owners, franchisees, and hospitality venture partners;
the possible inability of third-party owners, franchisees, or development partners to access capital necessary to fund current operations or implement our plans for growth;
risks associated with potential acquisitions and dispositions and the introduction of new brand concepts;
the timing of acquisitions and dispositions and our ability to successfully integrate completed acquisitions with existing operations;
failure to successfully complete proposed transactions (including the failure to satisfy closing conditions or obtain required approvals);
our ability to successfully execute on our strategy to expand our management and franchising business while at the same time reducing our real estate asset base within targeted timeframes and at expected values;
declines in the value of our real estate assets;

1

Table of Contents


unforeseen terminations of our management or franchise agreements;
changes in federal, state, local, or foreign tax law;
increases in interest rates and operating costs;
foreign exchange rate fluctuations or currency restructurings;
lack of acceptance of new brands or innovation;
general volatility of the capital markets and our ability to access such markets;
changes in the competitive environment in our industry, including as a result of industry consolidation, and the markets where we operate;
our ability to successfully grow the World of Hyatt loyalty program;
cyber incidents and information technology failures;
outcomes of legal or administrative proceedings; and
violations of regulations or laws related to our franchising business.
These factors are not necessarily all of the important factors that could cause our actual results, performance, or achievements to differ materially from those expressed in or implied by any of our forward-looking statements. Other unknown or unpredictable factors also could harm our business, financial condition, results of operations, or cash flows. All forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by the cautionary statements set forth above. Forward-looking statements speak only as of the date they are made, and we do not undertake or assume any obligation to update publicly any of these forward-looking statements to reflect actual results, new information or future events, changes in assumptions, or changes in other factors affecting forward-looking statements, except to the extent required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.

2

Table of Contents


Terms Used in this Annual Report
Unless otherwise specified or the context otherwise requires, references in this annual report to "we," "our," "us," "Hyatt," and the "Company" refer to Hyatt Hotels Corporation and its consolidated subsidiaries.
As used in this annual report, the term "Pritzker family business interests" means (1) various lineal descendants of Nicholas J. Pritzker (deceased) and spouses and adopted children of such descendants; (2) various trusts for the benefit of the individuals described in clause (1) and trustees thereof; and (3) various entities owned and/or controlled, directly and/or indirectly, by the individuals and trusts described in (1) and (2).
As used in this annual report, the term "properties" refers to hotels, resorts, and other properties, including branded spas and fitness studios, and residential, vacation, and condominium ownership units that we develop, own, operate, manage, franchise, or to which we provide services or license our trademarks. "Hyatt portfolio of properties" or "portfolio of properties" refers to hotels, resorts, and other properties that we develop, own, operate, manage, franchise, license, or provide services to, including under the Park Hyatt, Miraval, Grand Hyatt, Alila, Andaz, The Unbound Collection by Hyatt, Destination, Hyatt Regency, Hyatt, Hyatt Ziva, Hyatt Zilara, Thompson Hotels, Hyatt Centric, Caption by Hyatt, Joie de Vivre, Hyatt House, Hyatt Place, tommie, Hyatt Residences Club, and Exhale brands. Our "worldwide hotel portfolio" includes our full and select service hotels. Our "worldwide property portfolio" includes our wellness and all-inclusive resorts, branded spas and fitness studios, and residential, vacation, and condominium ownership units in addition to our worldwide hotel portfolio. "Residential ownership units" refer to residential units that we manage, own, or to which we provide services or license our trademarks (such as serviced apartments and Hyatt-branded residential units) that are typically part of a mixed-use project and located either adjacent to or near a full service hotel that is a member of the Hyatt portfolio of properties or in unique leisure locations. "Vacation ownership units" refer to the fractional and timeshare vacation ownership properties with respect to which we license our trademarks and that are part of the Hyatt Residence Club. "Condominium ownership units" refer to whole ownership residential units (condominium and private residences) that we provide services to and, in some cases management of, the rental programs or homeowner associations associated with such units. "Hospitality ventures" refer to entities in the hospitality industry in which we own less than a 100% equity interest.
Additionally, through strategic relationships, we provide certain reservation and/or loyalty program services to hotels that are unaffiliated with our hotel portfolio and which operate under other tradenames or marks owned by such hotel or licensed by third parties.
As used in this annual report, the term "colleagues" refers to the more than 151,000 individuals working at our corporate and regional offices and our managed, franchised, and owned properties in 65 countries around the world. We directly employ approximately 55,000 of these colleagues. The remaining colleagues are employed by third-party owners and franchisees of our properties.
Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club®, Hyatt Residences®, Exhale®, World of Hyatt®, Hyatt Resorts™, and related trademarks, logos, trade names, and service marks appearing in this annual report are the property of Hyatt Corporation or another wholly owned subsidiary of Hyatt Hotels Corporation. All other trademarks, trade names, or service marks appearing in this annual report are the property of their respective owners.




3

Table of Contents


Part I
Item 1.    Business.
Our History
In 1957, Hyatt was founded by Jay Pritzker when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. In 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity whose name was subsequently changed to Global Hyatt Corporation. On June 30, 2009, Global Hyatt Corporation changed its name to Hyatt Hotels Corporation. On November 10, 2009, we completed our initial public offering of our Class A common stock.
Overview
Hyatt Hotels Corporation is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than sixty-year history. We develop, own, operate, manage, franchise, license, or provide services to a portfolio of properties, consisting of full service hotels, select service hotels, resorts, and other properties, including branded spas and fitness studios, timeshare, fractional, and other forms of residential, vacation, and condominium ownership units. At December 31, 2019, our worldwide hotel portfolio consisted of 913 hotels (223,111 rooms). See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations—Overview" for a categorized breakdown of our portfolio.
Our twelve full service brands are: Park Hyatt, Grand Hyatt, Alila, Andaz, The Unbound Collection by Hyatt, Destination, Hyatt Regency, Hyatt, Thompson Hotels, Hyatt Centric, Joie de Vivre, and tommie. Our select service brands are Caption by Hyatt, Hyatt House, and Hyatt Place. In addition, we participate in an unconsolidated hospitality venture with a Chinese hospitality company that owns and is developing the UrCove select service brand intended to serve the upper-midscale market in Greater China. The Miraval and Exhale brands form a distinct wellness category within our portfolio of brands. Our all-inclusive resort brands are Hyatt Ziva and Hyatt Zilara. We also manage, provide services to, or license our trademarks with respect to residential ownership units that are often adjacent to a Hyatt-branded full service hotel. We consult with third parties in the design and development of such mixed-use projects. We license certain of our trademarks with respect to vacation ownership units, which are part of Hyatt Residence Club. Additionally, we provide services and/or manage the rental programs or homeowner associations associated with condominium ownership units.
Substantially all of our hotel general managers are trained professionals in the hospitality industry with extensive hospitality experience in their local markets and host countries. The general managers of our managed properties are empowered to operate their properties on an independent basis using their market knowledge, management experience, and understanding of our brands. Our colleagues and hotel general managers are supported by our regional management teams located in cities around the world and our executive management team, headquartered in Chicago.
We primarily derive our revenues from owned and leased hotel operations, management of hotels, and licensing of our portfolio of brands to franchisees. For each of the years ended December 31, 2019 and December 31, 2018, revenues totaled $5.0 billion and $4.5 billion, respectively, net income attributable to Hyatt Hotels Corporation totaled $766 million and $769 million, respectively, and Adjusted EBITDA totaled $754 million and $777 million, respectively. See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations—Key Business Metrics Evaluated by Management—Adjusted Earnings Before Interest Expense, Taxes, Depreciation, and Amortization ("Adjusted EBITDA") and EBITDA" for our definition of Adjusted EBITDA, why we present it, and for a reconciliation of our net income attributable to Hyatt Hotels Corporation to consolidated Adjusted EBITDA for the periods presented.
Our Purpose, Vision, Mission, and Values
Our Purpose
We care for people so they can be their best.
Our Vision
A world of understanding and care.
Our Mission
We deliver distinctive experiences for our guests.

4

Table of Contents


Our Values
Respect, integrity, humility, empathy, creativity, and fun.
Our purpose, vision, mission, and values are brought to life by our colleagues, whom we refer to as the Hyatt family. We believe our colleagues around the world embody our purpose of caring for people, including one another, our guests and customers, property owners, and ultimately, the communities in which our hotels operate. We are strongly committed to advancing care for all of our stakeholders and creating personal connections that increase loyalty and drive results. The management teams at each of our managed properties lead by example, and we provide them with the appropriate autonomy to make operational decisions in the best interests of the hotel and brand. We believe the managers of our franchised properties are experienced operators with high standards who have demonstrated commitment to our values and our approach to caring for guests to enhance guest satisfaction. High levels of guest satisfaction lead to increased guest preference for our brands, which we believe results in a strengthened revenue base over the long term. We also believe engaged colleagues will enhance efficient operation of our properties, resulting in improved financial results for our owners. Sustained adherence to these principles is a basis for our brand reputation and one of the principal factors behind the decisions of our diverse group of owners and developers to invest in the Hyatt portfolio of properties around the world. We work with existing and prospective owners and developers to increase our presence around the world, which we expect will lead to guest satisfaction, brand preference, and new channels of professional growth for our colleagues.
Our Competitive Strengths
We have significant competitive strengths that support our mission to deliver distinctive experiences for our guests and drive growth and create value for our customers, colleagues, and shareholders.
World Class Brands.    Inspired by a deep understanding of guest needs, we have developed a global suite of distinct brands. We believe our widely recognized, industry-leading brands provide us with a competitive advantage in attracting and driving preference. We have consistently received top rankings, awards, and accolades for service and guest experience from independent publications and surveys, including Condé Nast Traveler, Travel and Leisure, Forbes, AAA, and J.D. Power. The diversity and distinctiveness of our brand portfolio and the recognition and strength of our individual brands are key to our ability to drive preference.
Global Platform with Compelling Growth Potential.    Our existing global presence is widely distributed, and our hotels operate in some of the most populous urban centers around the globe. We believe our existing hotels, located in key markets around the globe, provide us with a strong platform from which to selectively pursue new growth opportunities in markets where our brands are less prevalent. Our dedicated development executives in offices around the world apply their experience, market expertise, and knowledge to ensure the Hyatt portfolio of properties enhances preference for our brands. An important aspect of our compelling growth potential is our strong brand presence in higher growth markets such as Greater China and India. The combination of our existing locations and brands, experienced development team, World of Hyatt loyalty program, established third-party relationships, and significant access to capital provides us with a strong foundation for future growth and long-term value creation.
Deep Culture and Experienced Management Teams.    Hyatt has a strong culture rooted in values that have supported our past success and form the foundation for our future. The members of the Hyatt family are united by shared values, a single purpose, and a deep commitment to listening, understanding, and personalizing experiences for our guests and customers – all of which we believe increases loyalty, differentiates us from the competition, and drives business results. Our colleagues at Hyatt properties are guided by experienced and dedicated teams including general managers and regional leadership teams that provide resources, mentorship and coaching, owner support, and other assistance. The general managers at our full service managed hotels have an average tenure of approximately 20 years, and senior operating management has an average of approximately 30 years of experience in the industry. Our seasoned executive management team sets overall policies for our Company, supports our regional teams and our colleagues around the world, provides strategic direction, and leads our global growth initiatives.
Strong Capital Base and Disciplined Financial Approach.    Our approach is to maintain appropriate levels of financial leverage through industry cycles and downturns. At December 31, 2019, we had cash and cash equivalents and short-term investments of $961 million and available borrowing capacity of $1.5 billion. We believe that as a result of our balance sheet strength, we are uniquely positioned to take advantage of strategic opportunities to expand our presence and grow our business. We may deploy capital through acquisitions of management contracts, hospitality companies, real estate assets or investment in new lines of business. We adhere to a formal investment process to evaluate such opportunities with input from various groups within our global organization.

5

Table of Contents


Diverse Exposure to Hotel Management, Franchising, Ownership, and Development.    We believe our experience as a global multi-brand manager, franchisor, owner, and developer of hotels makes us one of the best positioned hospitality companies in the world. Our mix of managed, franchised, and owned properties provides a broad and diverse base of revenues, profits, and cash flows and gives us flexibility to evaluate growth opportunities across our lines of business.
High-Quality Owned Hotels are Located in Desirable Markets and are a Source of Capital for New Growth Investments.    At December 31, 2019, our owned and leased portfolio totaled 38 owned or leased properties (31 of which are owned) and 26 managed or franchised properties that are owned or leased (25 of which are owned) by unconsolidated hospitality ventures. Our owned full service hotels are located primarily in key markets, including major business centers and leisure destinations with strong growth potential, such as Chicago, London, New York, Paris, Miami, and Zurich. Our unconsolidated hospitality ventures include 50% ownership interests in properties in Mumbai and São Paulo. A number of our owned hotels and unconsolidated hospitality venture properties are unique assets with high brand recognition and a strong position in their local markets. We believe our owned assets provide us the opportunity to unlock additional shareholder value through targeted dispositions that provide cash proceeds to fund additional strategic investments to expand our presence or provide incremental return of capital to shareholders.
Our Business Strategy
Our strategy to drive long-term sustainable growth and create value for customers, colleagues, owners, and shareholders is focused on the following three areas:
Maximize Our Core Business: We continue to grow and operate our core business with excellence in order to be best-in-class while generating profits to fuel our growth.
Integrate New Growth Platforms: We seek to identify and integrate new opportunities to advance care for our guests and provide additional paths for growth.
Optimize Capital Deployment: We take a comprehensive and disciplined approach to our deployment of capital to expand our management and franchising business, invest in new growth platforms, and return capital to our shareholders.
We implement our strategy through a focus on four strategic priorities:
Cultivate the Best People and Evolve the Culture
We focus on cultivating the best people and fostering an inclusive work environment by attracting, developing, rewarding, and retaining individuals who live our values, distinguish Hyatt from our competitors, and provide a unique experience to our guests. We recognize our people and our culture are our greatest assets and the core of our strategy. Our goal is to sustain a strong pipeline of colleagues who are purpose driven, bring diverse perspectives, and have an agile, entrepreneurial mindset and to provide them with opportunities to fulfill their personal potential and development while helping to make Hyatt successful. We are focused on increasing the diverse representation amongst our colleagues and further integrating inclusion into our talent management practices.
Our brands are defined, in large part, by the commitment to genuine service and care that our colleagues deliver to our guests. We believe that while a great product is necessary for success, a service model that promotes genuine care for our guests and focuses on their particular needs is the key to a sustainable long-term advantage. Therefore, we strive to involve our colleagues in deciding how we care for our guests and identifying what we can do to improve guest satisfaction. We rely on our hotel general managers to lead by example and foster colleague engagement. In addition, we are focused on providing colleagues with the tools and technology needed to perform their jobs more effectively and efficiently to allow for further engagement with guests. We believe colleague engagement results in higher levels of customer satisfaction and improves the performance of our properties. To assist in this process, we aim to ensure talented management teams are in place worldwide and to reward those teams that achieve higher levels of colleague engagement, guest satisfaction, and hotel financial performance.
Through our global corporate responsibility program initiatives, we strive to advance our commitment to care by volunteering in our communities, supporting organizations that work in our communities, providing career opportunities for young people through our RiseHY program, and working to reduce our waste and carbon footprint to make the communities in which our hotels operate places where we want to live, where guests want to visit, and where our owners want to invest.

6

Table of Contents


Drive Guest and Customer Personalization
We aim to foster direct relationships with our guests by engaging with them in more direct ways, such as direct booking, communication, digital engagement, and on-property interactions. We continuously strive to uncover new opportunities to personalize the guest experience by listening to and truly understanding our guests – from the way we design our properties, to the way we cultivate and deliver our food and beverage offerings, to our holistic approach aimed at positively impacting our guests' and customers' wellbeing.
We develop loyalty by fostering personal relationships and creating emotional connections that inspire brand preference. We believe true loyalty is built through deep interpersonal connections, authenticity, care, and trust. The World of Hyatt loyalty program is designed to attract new guests, demonstrate loyalty to our existing guests, and build long lasting and meaningful relationships with guests. In addition, Hyatt's co-branded Visa credit cards with JP Morgan Chase Bank, N.A. increase the frequency and relevancy of member engagement with World of Hyatt.
Operate with Excellence
A key component of our strategy is to maximize revenues and manage costs at our managed hotel properties. We strive to optimize revenues by focusing on revenue management and establishing and increasing guest loyalty to our brands. We work to expand Hyatt's share of rooms revenues by continuously striving to provide genuine guest service and delivering value to our guests. Our existing customer base is diverse with different needs and preferences. We aim to provide differentiated service and product offerings targeted at each customer segment within each of our brands, including meeting planners and group business, leisure guests, and business travelers, in order to satisfy our customers' specific needs.
We manage costs by setting performance goals for our hotel management teams, optimizing distribution channels, and granting our general managers operational autonomy. We support these cost management efforts by providing our general managers with tools and analytics from our regional and corporate offices and by compensating our hotel management teams based on property performance. In addition to managing hotel level costs, we strive to keep corporate costs aligned with growth through efficient resource allocation, which we expect will generate savings supporting our ability to fund additional growth and further invest in our brands.
Grow with Intent
We are focused on creating long-term shareholder value and expanding our presence in targeted locations. The recognition of our brands and our reputation for service is larger than the scale of our presence around the world, and therefore, we have a unique opportunity to grow.
o
Increase Market Presence.    We target our expansion efforts on under-penetrated markets where we already have an established presence and on locations where our guests are traveling, but where we do not have a presence. We intend to expand our presence by increasing the number of hotels in the Hyatt portfolio, primarily by entering into new management and franchise agreements. We believe our intense focus on each customer group that we serve and our understanding of how we can serve them in new locations will result in quality growth. Over the past few years, we have made significant progress in expanding our presence through development of new hotels, conversion of existing hotels, the integration of new brands such as those that were acquired in our acquisition of Two Roads Hospitality LLC ("Two Roads"), and through an alliance with Small Luxury Hotels of the World ("SLH"). Additionally, we are focused on continued growth of our development pipeline. We have expanded our pipeline by an average of over 14% per year since the time of our IPO in 2009. Since 2009, we have also entered 281 new markets and 24 new countries. Expansion in dynamic markets like Greater China and India is central to our growth strategy as representation in key cities and resort destinations provides us with the opportunity to drive preference for our brands as we serve a broader base of guests in these high growth and under-penetrated markets. At December 31, 2019, there were over 200 hotels open or under development in Greater China in markets such as Beijing, Hong Kong, Shanghai, and Shenzhen. In India, there were over 70 hotels open or under development at December 31, 2019. In addition to Greater China and India, we have also announced further expansion plans into diverse international markets including the Czech Republic, Turkey, Iceland, Finland, Spain, and Malaysia.
o
Expand Select Service Presence.    We continue to expand the Hyatt House and Hyatt Place brands. In September 2019, we announced Caption by Hyatt, a new lifestyle brand within the select service category. The Caption by Hyatt brand will offer the efficiency and flexibility of select service, while creating a compelling lifestyle experience that is designed to foster organic connections between guests that enrich

7

Table of Contents


their wellbeing and result in optimal revenue opportunities. In June 2019, we announced the UrCove brand, which is positioned specifically to meet Chinese travelers' preferences and growing expectations for a seamless, comfortable, and premium travel experience. We believe that these brands will support our overall growth and enhance the performance of all of our brands. We intend to grow our select service presence through third-party construction of new franchised properties, conversion and renovation of existing non-Hyatt properties, and in limited cases, support of the development of new managed and franchised properties. We believe the opportunity for properties providing a select offering of services at a lower price point than full service hotels is particularly compelling in certain markets, including Greater China, India, and the Middle East, where there is a large and growing middle class along with a meaningful number of local business travelers. At December 31, 2019, we had 11 Hyatt House hotels and 57 Hyatt Place hotels operating outside of the United States in 7 and 22 countries, respectively, throughout Asia, Europe, Africa, and Latin America. In addition to these hotels, we have announced new management and franchise agreements for select service properties currently under development in Thailand, Vietnam, France, Germany, and the Dominican Republic.
o
Increase Focus on Franchising.    We continue to increase our franchised hotel presence, primarily in the United States. By increasing our focus on franchising, we believe we will gain access to capital from developers and property owners who are specifically targeting franchise business opportunities. We have an internal team dedicated to supporting our franchise owners and driving the expansion of our franchised hotel presence. We plan to expand existing relationships and develop new relationships with franchisees who demonstrate an ability to provide excellent customer service and maintain our brand standards.
o
Utilize Our Capital and Asset Base for Targeted Growth.    The combination of our significant liquidity and strong capital position coupled with our high quality asset base provides a unique platform to support our growth strategy. We take a comprehensive approach to our efforts to dispose of or recycle certain hotel real estate assets and to manage capital deployment in furtherance of our expansion plans. In late 2017, we committed to a reduction of our owned real estate portfolio, and through 2018, we realized approximately $1.5 billion of proceeds from the disposition of owned assets. In March 2019, we committed to an additional $1.5 billion reduction of our owned real estate portfolio over a three year period, and as of December 31, 2019, we have realized proceeds of almost $1 billion from the disposition of owned assets. Our intent is to use the proceeds to unlock shareholder value, provide funds for growth investments, return capital to shareholders, and accelerate the evolution of our earnings profile to be less capital intensive. Capital deployment will continue with an objective to maximize long-term shareholder value, and we will assess and balance liquidity, value, and strategic importance in each instance. We will continue to commit capital to fund the renovation of certain assets and expect to maintain some level of hotel ownership over time in our owned portfolio.
o
Pursue Strategic Acquisitions and Alliances.    We evaluate potential acquisitions of other brands or hospitality management or franchising companies as a part of our efforts to expand our global presence. We focus on acquisitions that complement our ability to serve our existing customer base and enhance customer preference by providing a greater selection of locations, properties, and services. Furthermore, we may pursue these opportunities in alliance with existing or prospective owners of managed or franchised properties to strengthen our brand presence. In May 2019, we launched a loyalty collaboration with American Airlines in which elite members in both the American Airlines AAdvantage and World of Hyatt loyalty programs can be rewarded with more access to earning both points and miles on qualifying American flights and Hyatt hotel stays. In September 2019, we launched a loyalty collaboration with Lindblad Expeditions, a global provider of expedition cruises and adventure travel experiences, that provides World of Hyatt members with more unique ways to be rewarded for their loyalty beyond the traditional hotel stay by earning and redeeming World of Hyatt points. In November 2018, we completed the acquisition of Two Roads, a hotel management company with a unique collection of distinctive brands, properties, and a robust development pipeline around the globe. In the third quarter of 2018, we announced a strategic alliance with SLH. More than 300 participating SLH hotels around the globe have been added to the World of Hyatt loyalty program, and we will continue to add more hotels in many new markets to the World of Hyatt platform in 2020. This strategic alliance significantly enriches the benefits provided to members of the World of Hyatt loyalty program by providing additional stay opportunities at luxury quality hotels in many key markets which currently do not have a significant Hyatt presence (predominantly in Europe).
o
Extend Wellness Offerings.    We continue our commitment to a holistic wellness strategy as an extension of our purpose and an important part of our growth strategy. We pilot and launch products, services, and

8

Table of Contents


platforms designed to positively and holistically impact our guests' and colleagues' wellbeing. Miraval and Exhale build a greater depth of expertise in wellness and mindfulness that extends to our hotel business and increases guest loyalty. Our collaboration with Headspace will bring mindfulness exercises, guided meditations, and sleep content to guests and colleagues around the world.
Description of Brands
Brand
 
Segment
 
Customer Base
 
December 31, 2019 Rooms (1)
 
Primary Selected
Competitors
 
Key Locations
% of Our
Managed and Franchised Properties (1)
 
Americas Region
 
ASPAC Region
 
EAME/SW Asia Region
 
parkhyattlogoa08.jpg
 
Full
Service/
Luxury
 
Individual business and leisure travelers; small meetings
 
3%
 
1,623
 
3,611
 
2,565
 
Four Seasons,
Ritz-Carlton,
Peninsula,
St. Regis,
Mandarin Oriental
 
Bangkok, Buenos Aires, St. Kitts,
New York, Paris, Vienna, Milan, Sydney, Washington D.C.
miravallogoa03.jpg
 
Wellness
 
Individual leisure travelers
 
<1%
 
410
 
 
 
Cal-a-vie, Canyon Ranch, Golden Door
 
Austin, Tucson
grandhyattlogo12216a10.jpg
 
Full
Service/
Luxury
 
Individual business and leisure travelers; large and small meetings, social events
 
13%
 
12,278
 
13,710
 
4,035
 
Mandarin Oriental,
Shangri-La,
InterContinental,
Fairmont
 
Beijing, Berlin, Dubai, Hong Kong, Mumbai, Nassau, Rio de Janeiro, San Francisco, Shanghai, Tokyo
alictrblackrgb01.jpg
 
Full Service/ Upper-Upscale
 
Individual business and leisure travelers; small and large meetings, weddings, social events
 
1%
 
59
 
1,434
 
296
 
Anantara, Banyan Tree, Como, Six Senses, One & Only
 
Anji, Bali, Bishangarth, Goa, Jabal Al Akhdar, Koh Russey Island, Surakarta, Wuzhen, Yangshuo
andazlogoa08.jpg
 
Full
Service/
Luxury
 
Individual business and leisure travelers; small meetings
 
2%
 
2,180
 
1,053
 
1,775
 
Rosewood, Langham, Edition, 1 Hotels, W
 
Abu Dhabi, Amsterdam, Vienna, Munich, Maui, New York, Tokyo
unboundlogoa07.jpg
 
Full
Service/
Luxury/Upper-Upscale
 
Individual business and leisure travelers; small meetings
 
2%
 
3,131
 
644
 
1,484
 
Marriott Autograph Collection,
Starwood Luxury Collection,
Curio Collection by Hilton
 
Austin, Barcelona,
 Cannes, Carmelo, Miami Beach, Nashville, New Orleans, Paris, Phoenix
dhprimaryblackreglargea02.jpg
 
Full Service/ Luxury/Upper-Upscale
 
Business and leisure travelers; large and small meetings, social events, associations
 
2%
 
3,713
 
 
 
Marriott Autograph Collection, Curio Collection by Hilton, Starwood Luxury Collection
 
Aspen, Charleston,
Cle Elum,
Maui, Phoenix, Lake Tahoe
hyattregencylogoa08.jpg
 
Full
Service/
Upper-Upscale
 
Conventions, business and leisure travelers; large and small meetings, social events, associations
 
39%
 
57,427
 
16,476
 
14,179
 
Marriott, Sheraton,
Hilton,
Renaissance,
Westin
 
Boston,
Chicago, Delhi, Dubai, Hong Kong, London,
Los Angeles, Mexico City, Orlando

9

Table of Contents


Brand
 
Segment
 
Customer Base
 
December 31, 2019 Rooms (1)
 
Primary Selected
Competitors
 
Key Locations
% of Our
Managed and Franchised Properties (1)
 
Americas Region
 
ASPAC Region
 
EAME/SW Asia Region
 
hyattbrandlogoa08.jpg
 
Full
Service/
Upper-Upscale
 
Business and leisure travelers; small meetings
 
1%
 
1,315
 
 
743
 
Marriott, 
Hilton,
InterContinental,
Westin,
independent and
boutique hotels
 
New York, Paris, Seattle
hyattzivalogoa08.jpg
 
All-Inclusive
 
Leisure travelers; families; small meetings
 
1%
 
2,234
 
 
 
Beaches,
Club Med, Sandals
 
Cancun, Puerto Vallarta, Rose Hall, San Jose del Cabo
hyattzilaralogoa08.jpg
 
All-Inclusive
 
Leisure travelers; adult-only; small meetings
 
<1%
 
919
 
 
 
Beaches,
Club Med, Sandals
 
Cancun, Rose Hall
newthompsona01.jpg
 
Full
Service/
Luxury
 
Leisure travelers; couples; solo business travelers; small meetings
 
1%
 
2,205
 
 
 
W, Mondrian, The Standard, Edition, Hoxton, The James, Viceroy
 
Cabo San Lucas,
Nashville, New York, Seattle, Washington D.C.
hyattcentriclogo12216a08.jpg
 
Full
Service/
Upper-Upscale
 
Business and leisure travelers; small meetings
 
3%
 
4,785
 
829
 
1,344
 
Canopy, Kimpton, Renaissance, independent and boutique hotels
 
Boston, Dublin,
Madrid, Miami, Montevideo, New York, Tokyo
captionbyhyattprefrgbgrn.jpg
 
Select Service/ Upscale
 
Business and leisure travelers; small meetings
 
—%
 
 
 
 
AC Hotels, Moxy, Aloft, Motto
 
newjdva02.jpg
 
Full Service Upscale / Upper- Upscale
 
Leisure travelers; couples; families; solo business travelers; small meetings
 
1%
 
2,237
 
202
 
 
Kimpton, Canopy, Marriott Autograph Collection
 
Baltimore, Beijing
 Chicago, New York, San Francisco
hyatthouselogoa08.jpg
 
Select
Service/
Upscale
 
Extended stay guests; business and leisure travelers;
families; small
meetings, trainings
 
6%
 
13,220
 
937
 
362
 
Residence Inn by Marriott,
Homewood
Suites
 
Austin, Boston,
Dallas, Mexico City, Miami,
San Francisco
hyattplacelogoa08.jpg
 
Select
Service/
Upscale
 
Business and leisure travelers; small meetings
 
23%
 
45,045
 
4,530
 
2,884
 
Courtyard by Marriott, Hilton
Garden Inn
 
Atlanta, Chicago,
Dubai, Houston,
London, Miami, Phoenix, Santiago, Shanghai
convertedtommielogoa03.jpg
 
Full
Service/
Upper-Upscale
 
Leisure travelers; entrepreneurs; solo business travelers; small meetings
 
—%
 
 
 
 
Freehand, Mama Shelter, Citizen M, The Line, Ace Hotels
 

10

Table of Contents


Brand
 
Segment
 
Customer Base
 
December 31, 2019 Rooms (1)
 
Primary Selected
Competitors
 
Key Locations
% of Our
Managed and Franchised Properties (1)
 
Americas Region
 
ASPAC Region
 
EAME/SW Asia Region
 
urcove.jpg
 
Select
Service/
Upper-Midscale
 
Business and leisure travelers; small meetings
 
—%
 
 
 
 
ATOUR, Hampton Inn, Mercure
 
hyattresclublogo201601a01.jpg
 
Vacation
Ownership
 
Owners of
vacation units, repeat Hyatt business and leisure guests
 
—%
 
 
 
 
Hilton Vacation
Club, Marriott
Vacation Club
 
Aspen, Beaver Creek, Carmel, Key West, Lake Tahoe, Maui, Sedona
exhalelogoa01.jpg
 
Wellness
 
Wellness-minded individuals
 
—%
 
 
 
 
Bliss, Pure Barre, Soul Cycle, Yoga Works
 
Atlanta, Boston, Chicago, Dallas, Los Angeles, Miami, New York
(1) Figures do not include vacation ownership, residential, branded spas and fitness studios, condominium ownership units, or one unbranded property in the Americas with 800 rooms. The UrCove brand is owned by an unconsolidated hospitality venture between a Hyatt affiliate and a Chinese hospitality company.
Park Hyatt
Park Hyatt hotels emphasize luxury and personalization. Located in many of the world's premier destinations, each Park Hyatt hotel is custom designed to combine sophistication with distinctive regional character. Cultured, affluent business and leisure travelers find a home-away-from-home amidst renowned artwork and design. Immersive and rare culinary experiences are designed to create unique and deeply enriching dining occasions for guests.
Miraval
The Miraval brand is a global leader in wellness resorts and spas. Miraval Arizona Resort & Spa in Tucson pioneered the wellness spa resort category with its comprehensive program of activities, experiences, and personal treatments. The Miraval brand's commitment to helping guests live life in balance joins our Exhale brand as the cornerstones of a distinct wellness category within our portfolio of brands. This commitment reflects our focus on serving the high-end traveler by finding new ways to understand and care for them beyond the traditional hotel stay.
Grand Hyatt
Grand Hyatt hotels are distinctive hotels in major gateway cities and resort destinations. With presence around the world and critical mass in Asia, Grand Hyatt hotels provide sophisticated business and leisure travelers with elegant accommodations, extraordinary restaurants, bars, luxury spas, and fitness centers, as well as comprehensive business and meeting facilities. Signature elements of Grand Hyatt hotels include iconic architecture, state of the art technology, and facilities for an array of business or social gatherings of all sizes.
Alila
The Alila brand is the combination of innovative design and luxury in unique locations, set apart by crafted artisanship, personalized hospitality, and bespoke journeys. Alila means "Surprise" in Sanskrit, which suitably describes the refreshing character of this brand. In support of sustainable tourism, Alila hotels and resorts adopt EarthCheck – operating standards, integrating the natural, physical, and cultural elements of their environments. To stay at any Alila hotel or resort is to embark on a destination experience – delighting in the flavors of the local cuisine, enhancing wellbeing through ancient healing arts, or enjoying the thrill of adventure sports.

11

Table of Contents


Andaz

Andaz hotels draw upon surrounding neighborhoods to craft distinctively local experiences, fully immersing guests in each inspiring destination through unique expressions of local culture. Every Andaz hotel is one of a kind in every sense - an elevated reflection of the destination's culture. From locally inspired architecture in the lobby and facades, to the music heard in our signature Andaz Lounges, to the flavors in market-to-table restaurants, distinctive textures in guestrooms, and soothing aromas at Andaz hotel spas, Andaz hotels are designed to reflect their surroundings and feature a unique and innovative service model that creates a barrier-free and non-traditional environment. Guests will experience personalized and unscripted service where they can become inspired by the spirit of the local community.

The Unbound Collection by Hyatt

The Unbound Collection by Hyatt brand is a portfolio of unconventional upper-upscale and luxury properties ranging from historic urban gems to contemporary new build hotels, boutique properties, and resorts. Each hotel is one-of-a-kind and offers story-worthy and extraordinary experiences for our guests. The philosophy behind The Unbound Collection by Hyatt brand is to attract owners and developers who want their properties to maintain a distinct character and brand name, but gain the power of Hyatt's robust distribution, operational and marketing resources, award winning customer loyalty program, and trusted brand name and reputation.
Destination Hotels

Destination Hotels is a diverse collection of independent hotels, resorts, and residences that are individual at heart yet connected by a commitment to draw upon the true spirit of each location. Each property is purposefully crafted to be a place of discovery for guests through authentic experiences, unique design, and connections to the local community. The award-winning portfolio features renowned golf courses, indigenous spas, and exceptional food and beverage options including bars, restaurants, cafés, and rooftops. Destination Hotels capture the unique essence of each resort location through diverse by design experiences, immersive programming, and genuine service. The Destination Residential Management business operates within this brand and provides services to, and in some cases manages, the rental programs or homeowner associations related to condominium ownership units.
Hyatt Regency
Hyatt Regency hotels offer a full range of services, amenities, and facilities tailored to serve the needs of meeting planners, business travelers, and leisure guests. Hyatt Regency hotels in key urban markets around the world feature flexible meeting and conference facilities of all sizes designed to provide a productive, connected environment. Hyatt Regency hotels in resort locations cater to couples seeking a getaway, families enjoying a vacation together, and corporate groups seeking an atmosphere in which to conduct business and meetings.
Hyatt
Hyatt hotels are smaller-sized properties conveniently located in diverse business and leisure areas. These hotels help guests make the most of their stay, whether for an important business meeting or social gathering, to explore a new city, or to reconnect with family and friends.

Hyatt Ziva

Hyatt Ziva all-inclusive resorts are designed for guests of all ages in unique leisure locations. They offer a variety of on-site activities and opportunities to experience the local culture and destination. Hyatt Ziva resorts feature a wide array of food and beverage outlets with an emphasis on authentic local cuisine and are able to cater to social or business groups with varied and well-appointed meeting facilities.
Hyatt Zilara
Hyatt Zilara adult-only all-inclusive resorts are located in sought after, unique resort destinations. They offer a wide array of food and beverage services with a focus on authentic and often locally-sourced ingredients. The resorts offer premier spas, social activities, and live entertainment, as well as a variety of meeting spaces. The resorts are designed so couples or small groups can enjoy intimate, sophisticated surroundings.

12

Table of Contents


Thompson Hotels

Thompson Hotels is an award-winning hospitality brand that delivers a new take on modern luxury at the refined edge of travel. Each location offers a stunning, carefully layered, and dynamic urban or resort setting that molds into the surrounding community. With intuitive service, each guest is provided a tailored experience in order to enhance personal travel journeys and bridge connections to the local perspective through in-the-know moments and collaborations.
Hyatt Centric
Hyatt Centric hotels are full service lifestyle hotels located in prime destinations, created for millennial-minded guests who view their hotel as more than a place to stay. Hyatt Centric hotels help guests discover the world's most compelling destinations like a local. Located in the center of the action, Hyatt Centric hotels bring the best of the outside in and serve as the perfect launch pad for exploring all the hidden gems and hot spots each destination has to offer. Exploration does not end at the door. Hyatt Centric hotels feature artistically curated spaces throughout the hotel, thoughtfully designed to help guests work, relax, and socialize. After a day of exploration, guests can enjoy a selection of artisanal crafted cocktails and local fare in a chic space with a chill vibe. A staff of knowledgeable colleagues is on hand to aid guests in their discovery of their surroundings.
Caption by Hyatt
Announced in 2019, Caption by Hyatt is a new lifestyle brand within the select service category designed to foster organic connections between individuals on their own journeys that enrich their wellbeing and benefit our communities and our world. Properties will feature alluring and approachable spaces with repurposed, recycled, and responsibly sourced products inviting guests to work, eat, or socialize in comfortable, flexible, communal spaces that encourage meaningful conversations and connections. The brand offers the efficiency and flexibility of select service, while creating a compelling lifestyle experience that is designed to be fulfilling for guests, adapt to the needs of different locations and markets, and offer a sustainable approach to design and operations.
Joie de Vivre

Since its founding in San Francisco, Joie de Vivre has made curating playful travel through local connections and eclectic experiences its signature. Each Joie de Vivre boutique hotel is an original concept designed to reflect its neighborhood.
Hyatt House
Hyatt House hotels are designed to welcome guests as extended stay residents. Apartment-style suites with fully equipped kitchens and separate living areas remind guests of the conveniences of home. Hyatt House hotels are designed to keep guests comfortable longer with complimentary hot breakfast, H BAR with a Sip+Snack Menu, and indoor and outdoor communal spaces.
Hyatt Place
Hyatt Place hotels offer a modern, comfortable, and seamless experience, combining style and innovation to create a casual hotel environment for today's multi-tasking traveler. Thoughtfully designed guestrooms feature distinct zones for sleep, work, and relaxation. Hyatt Place hotels also offer freshly prepared food around the clock, efficient service, and an easy to navigate experience. From the lobby to the guest rooms to in-hotel dining, every touchpoint is designed with the high value business traveler in mind.
tommie
The tommie brand is designed to be a gathering place that inspires guests to author their own experiences. By focusing on the essentials and providing fun, relevant choices, the tommie brand offers a fresh lens for the youthful and open-minded to explore, connect, and discover.
UrCove
Launched in 2019, UrCove is a new brand created for young aspiring travelers' growing expectations for a comfortable and efficient travel experience that is intended to serve the upper-midscale market in Greater China.

13

Table of Contents


Hyatt Residence Club
Hyatt Residence Club provides members with vacation ownership opportunities in regionally inspired and designed residential-style properties with the quality of the Hyatt brand. Members pre-purchase time at a Hyatt Residence Club property and have the flexibility of usage, exchange, and rental. Hyatt Residence Club members can choose to occupy their vacation home, exchange time among other Hyatt Residence Club locations, trade their time for World of Hyatt loyalty program bonus points, or travel within the Hyatt system.
Exhale
Exhale, a leading wellness brand, offers a unique business model that addresses both mind and body through spa+fitness. Dedicated to transformation, mindfulness, and healing, Exhale locations in the United States and the Caribbean offer dozens of proprietary boutique fitness class programs and award-winning healing and spa therapies.
Our Commitment to Corporate Responsibility
Our purpose – to care for people so they can be their best – is at the heart of how we care for our guests and colleagues and is the reason why we believe addressing environmental, social, and governance issues is an essential element to the advancement of care for all of our stakeholders, including our guests, colleagues, customers, owners, and the communities in which our hotels operate around the globe. Our global corporate responsibility program is focused on fostering environmental stewardship, strengthening our community impact through volunteerism, philanthropy, and disaster relief, and supporting responsible business practices in our operations. Additionally, through our global RiseHY program, we strive to provide career opportunities for young people and help them reach their full potential. By setting goals, measuring progress, and harnessing the power of our colleagues around the world, we strive to make a tangible impact within and beyond the walls of our hotels.
Business Segment, Revenues, and Geographical Information
We manage our business within four reportable segments as described below:
Owned and leased hotels, which consists of our owned and leased full service and select service hotels, and, for purposes of segment Adjusted EBITDA, our pro rata share of the Adjusted EBITDA of our unconsolidated hospitality ventures, based on our ownership percentage of each venture;
Americas management and franchising ("Americas"), which consists of our management and franchising of properties located in the United States, Latin America, Canada, and the Caribbean, as well as our residential management operations;
ASPAC management and franchising ("ASPAC"), which consists of our management and franchising of properties located in Southeast Asia, Greater China, Australia, South Korea, Japan, and Micronesia; and
EAME/SW Asia management and franchising ("EAME/SW Asia"), which consists of our management and franchising of properties located in Europe, Africa, the Middle East, India, Central Asia, and Nepal.
Within corporate and other, we include the results of Miraval and Exhale, Hyatt Residence Club license fees, results related to our co-branded credit cards, and unallocated corporate expenses. The results of our owned Miraval resorts are reported in owned and leased hotels revenues and owned and leased hotels expenses on our consolidated statements of income. For information regarding our four reportable business segments, revenues, and geographical information, see Part IV, Item 15, "Exhibits and Financial Statement Schedule—Note 19 to our Consolidated Financial Statements."
Management Agreements
We manage hotels and branded spas and fitness studios worldwide pursuant to management agreements.

14

Table of Contents


Hotel Management Agreements Fees
Our hotel management agreements typically provide for a two-tiered fee structure that compensates us both for the volume of business we generate for the property as well as for the profitability of hotel operations. In these two-tier fee structures, our base compensation is a base fee that is usually an agreed-upon percentage of gross revenues from hotel operations. In addition, we are incentivized to improve hotel profitability through an incentive fee that is typically calculated as a percentage of a hotel profitability measure, such as gross operating profit, adjusted profit, or the amount by which gross operating profit or adjusted profit exceeds a specified threshold. Outside of the United States, some management agreements have fees more dependent on hotel profitability measures either through a single management fee structure where the entire fee is based on a profitability measure or because our two-tier fee structure is more heavily weighted toward the incentive fee than the base fee.
Hotel Management Agreements Terms and Renewals
The approximate average remaining term of our hotel management agreements with third-party owners and unconsolidated hospitality ventures for full service hotels and select service hotels (other than those currently under development) is as follows:
 
Assuming no renewal options are exercised by either party:
 
Including exercise of extension options that are in Hyatt's sole discretion:
Full service management agreements:
 
 
 
Americas
12 years
 
18 years
EAME/SW Asia
16 years
 
20 years
ASPAC
13 years
 
15 years
 
 
 
 
Select service management agreements:
 
 
 
Americas
12 years
 
28 years
EAME/SW Asia
20 years
 
32 years
ASPAC
18 years
 
21 years
Some of our hotel management agreements grant early termination rights to hotel owners upon the occurrence of a stated event, such as the sale of the hotel or our failure to meet a specified performance test (any such event a "termination event"). In the case of a termination event, some of our management agreements grant hotel owners the right to terminate the hotel management agreement and convert the hotel to a Hyatt franchise. Generally, termination rights under performance tests are based upon the property's individual performance or its performance when compared to a specified set of competitive hotels branded by other hotel operators or both. These termination rights are usually triggered if we do not meet the performance tests over multiple years. We generally have the option to cure performance failures by paying an amount equal to the shortfall, but in some cases our cure rights may be limited, and our failure to meet a performance test may result in the termination of our hotel management agreement. Certain of our management agreements allow for a termination right after a multi-year lock-out period and are subject to a termination fee generally based upon a formula related to the lost fees.
Many of our hotel management agreements, particularly in the United States, are subordinated to mortgages or other secured indebtedness of the owners. In most cases, our subordination agreements with lenders recognize our right to continue to manage the hotels under the terms set forth in the hotel management agreements if the lenders take possession of the hotel property through foreclosure or similar means.
Spa and Fitness Studio Management Agreements Fees
We manage spas and fitness centers under the Exhale brand primarily pursuant to management agreements and leases and, in limited cases, we license the Exhale brand pursuant to a license agreement. The management agreements generally provide for a base fee, which is typically either a fixed amount or an amount tied to a percentage of revenue at the property. Some of Exhale's management agreements also provide for a two-tiered fee structure, featuring both a base fee as well as an incentive fee, which is typically tied to a percentage of a specified revenue or profitability measure. The leases may provide for fixed payments and/or a percentage of gross sales of services or products in the leased premises and, in certain cases, for items such as common area maintenance fees. When we license the Exhale brand pursuant to a licensing agreement, a third party manages the spa and fitness center.

15

Table of Contents


Spa and Fitness Studio Management Agreements Terms and Renewals
The approximate average remaining term of our management agreements with third-party owners for our spa and fitness center facilities is three years (assuming no renewal options are exercised by either party) or six years (including the exercise of extension options that are in Hyatt's sole discretion).
Franchise Agreements
Our franchise agreements grant our franchisees the limited right to use our name, marks, and system in the operation of franchised Grand Hyatt, Hyatt Regency, Hyatt Ziva, Hyatt Zilara, Thompson Hotels, Hyatt Centric, Caption by Hyatt, Hyatt House, and Hyatt Place properties, and franchised properties operated under distinct tradenames and affiliated with The Unbound Collection by Hyatt, Destination Hotel, and Joie de Vivre. We do not participate in the management of our franchised hotels; however, franchisees are required to operate franchised hotels consistent with our brand standards. We approve the plans for, and the location of, franchised hotels and review the operation of these hotels to ensure our standards are maintained.
Fees
In general, our franchisees pay us an initial application fee and/or technical services fees and ongoing royalty fees, the amount of which depends on the brand under which the franchised property is licensed. We franchise full service hotels under the Grand Hyatt, Hyatt Regency, Hyatt, Thompson Hotels, and Hyatt Centric brands, all-inclusive resorts under the Hyatt Ziva and Hyatt Zilara brands, and full service hotels under distinct tradenames and affiliated with The Unbound Collection by Hyatt, Destination Hotel, and Joie de Vivre brands. We franchise select service hotels under the Caption by Hyatt, Hyatt House, and Hyatt Place brands. Our Hyatt Regency, Hyatt, and Thompson Hotels franchisees typically pay us franchise fees calculated as 6% of gross room revenues and 3% of gross food and beverage revenues. Our Hyatt Centric franchisees typically pay us franchise fees calculated as 5% of gross room revenues. The Unbound Collection by Hyatt, Destination Hotel, and Joie de Vivre franchisees typically pay us franchise fees calculated as 7% of gross room revenues generated through Hyatt reservation and booking channels. In some cases, our full service franchise fees escalate in the initial few years of the term. Our all-inclusive franchisees typically pay us franchise fees calculated as either 2.75% or 3.25% of gross revenues. Application fees are typically $75,000 plus $500 per guest room in excess of 150 for our Hyatt House and Hyatt Place hotels, $95,000 plus $500 per guest room in excess of 200 for our Caption by Hyatt hotels, and the greater of $100,000 or $400 per guest room for our full service hotels and all-inclusive resorts. Select service franchisees pay continuing franchise fees calculated as a percentage of gross room revenues, which typically are 3% in the first year of operations, 4% in the second year, and 5% through the remainder of the term. In some circumstances, we have negotiated other fee arrangements, and in some regions outside of the United States, we typically negotiate alternative application fee arrangements.
In addition to our franchise fees, we charge full service and select service hotels and all-inclusive resort franchisees for certain services arranged and, in most cases, provided by us. These activities may include centralized reservation functions, certain sales functions, technology, national advertising, certain marketing and promotional services, as well as various revenue management services.
Terms and Renewals
The standard term of our franchise agreements is typically 20 years, with one 10 year renewal option exercisable by the franchisee, assuming the franchisee has complied with franchise agreement requirements and standards. Certain of our franchise agreements have renewal options at Hyatt's option, generally triggered if the franchisee has failed to exercise its renewal option. Certain of our franchise agreements have renewal options upon the mutual agreement of the parties. We have the right to terminate franchise agreements upon specified events of default, including non-payment of fees and non-compliance with brand standards. In the event of early termination for any reason, our franchise agreements set forth liquidated damages our franchisees must pay to us upon termination. The bankruptcy of a franchisee or lender foreclosure could result in the termination of the franchise agreement. The average remaining base term of our franchise agreements for our select service and full service hotels in all regions (other than those currently under development) is approximately 16 years, assuming no renewal options are exercised by either party. Including exercise of extension options in Hyatt's sole discretion, the average remaining term of our franchise agreements for our select service hotels and full service hotels in all regions (other than those currently under development) is approximately 18 years.

16

Table of Contents


Other Service Agreements

We provide services under the Destination Residential Management business pursuant to rental management agreements with individual property owners or homeowners' associations whereby the property owners and/or homeowners' association participate in our rental program. The agreements typically provide for our receipt of a percentage split of the total gross revenue generated from a property under the rental program, and expenses of the property are paid from such split. The agreement terms are typically one or two years. Additionally, we provide association management services to the various homeowner's associations where we manage the properties for a fee.
Sales, Marketing, and Reservations and Global Contact Centers
Sales
We deploy a global sales team as well as regional sales teams in our Americas, ASPAC, and EAME/SW Asia regions. The global team is responsible for our largest and most significant accounts doing business in all three regions. The regional teams are responsible for large accounts that typically do business within one region, but at multiple hotels within the region. The global and regional sales teams coordinate efforts with the hotel sales teams. The in-house sales colleagues are focused on local and regional business opportunities, as well as securing business generated from our key global and regional accounts.
Our corporate sales organizations are focused on growing market share with key accounts, identifying new business opportunities, and maximizing our local customer base. Our key accounts consist of major corporations; national, state, and regional associations; specialty market accounts (social, government, military, educational, religious, and fraternal); travel agency and luxury organizations; and a broad and diverse group of individual consumers. Our global and regional sales teams target multiple brands to key customer accounts within these groups. No single customer is material to our business. Our global and regional teams consist of over 200 colleagues at global and regional sales offices around the world, who are focused on group business, corporate and leisure traveler accounts, and travel agencies.
Sales colleagues at our regional offices and at many of our full service hotels use our proprietary sales tool to manage the group rooms forecast, maintain an inventory of definite and tentative group rooms booked each day, streamline the process of checking guest room availability and rate quotes, and determine meeting room availability.
We seek to maximize revenues in each hotel we operate through a team of revenue management professionals and also provide revenue management services to franchisees upon request. Our revenue management leaders use a proprietary technology tool to help set appropriate pricing in each hotel. The goal of revenue management is to secure the right customers, on the right date, at the right price. Business opportunities are reviewed and agreed upon by the hotel's management team.
Marketing
We are focused on the high-end traveler, positioning our brands at the top of each segment in which we operate. Our marketing strategy is designed to drive loyalty and community, while meeting the specific business needs of hotel operations. Building and differentiating each of our brands are critical to increasing Hyatt's brand preference. We are focused on targeting the distinct guest segments that each of our brands serves and supporting the needs of the hotels by thorough analysis and application of data and analytics. The World of Hyatt loyalty program and our digital platforms are also key components of building loyalty and driving revenue. The loyalty program focuses on deepening relationships with members, driving repeat stays, guest satisfaction, recognition, and differential services and experiences for our most loyal guests. Our digital platforms are our primary distribution channels providing guests, customers, and members with an efficient source of information about our hotels, distinct brand experiences, and a seamless booking experience. With a combined focus on increasing brand awareness, building a community of loyalists, and enhancing digital engagement, our marketing is aimed at Hyatt becoming the most preferred hospitality brand.
Reservations and Global Contact Centers
We have a proprietary central reservation system that provides a comprehensive view of inventory, while allowing for local management of rates based on demand. Through this system, we are able to allow bookings and subsequent maintenance of bookings by hotels directly, via telephone through our contact centers, by travel agents, by corporate clients, and through digital platforms.
We have nine global contact centers that service our global guest base 24 hours per day, seven days per week and provide reservation and other services in over 18 languages. While we continue to provide full reservation services via telephone through these global contact centers, we have made significant investments in internet booking capabilities on Hyatt.com and

17

Table of Contents


mobile platforms. Additionally, we continue to enhance the services and capabilities of our global contact centers to better align with evolving technology and guest preference.
In addition, some of the rooms at hotels and resorts we manage or franchise are booked through internet travel intermediaries, partners, or online travel service providers. We also engage third-party intermediaries who collect fees by charging our hotels and resorts a commission on room revenues, including travel agencies and meeting and event management companies.
World of Hyatt Loyalty Program
We operate the World of Hyatt loyalty program for the benefit of the Hyatt portfolio of properties. The program generates substantial repeat guest business by rewarding frequent stays with points that can be used towards redeeming for hotel nights and other rewards. Inspired by our purpose, World of Hyatt is also about building community and engagement with high-end travelers. Loyalty program members enjoy additional rewards as they reach milestone rewards and advance through the three elite tiers based on qualifying nights or base points in a calendar year.
Members earn points based on their spend at our properties, by transacting with our strategic loyalty alliances (e.g., American Airlines, Lindblad Expeditions, MGM Resorts International, and SLH), or in connection with spend on the Hyatt co-branded credit cards. Loyalty program points can be redeemed at properties across the majority of our brands, converted into airline miles with numerous participating airlines, and redeemed with other third parties.
The loyalty program is primarily funded through contributions from eligible revenues generated from loyalty program members. These funds are applied to reimburse hotels for room nights when members redeem loyalty program points and pay for administrative expenses and marketing initiatives to support the loyalty program.
At December 31, 2019, the loyalty program had over 22 million members, and during 2019, represented approximately 41% of total room nights system wide, which includes the integration of the Alila, Destination, Thompson Hotels, and Joie de Vivre brands into the loyalty program over the course of 2019.
Competition
There is intense competition in all areas of the hospitality industry. Competition exists for hotel, resort, spa, fitness studio, and condominium ownership guests, management and franchise agreements, and sales of vacation and branded residential properties. Our principal competitors are other operators of full service, select service, including extended stay, all-inclusive, and wellness properties, including other major hospitality chains with well-established and recognized brands. We also compete against small chains and independent and local owners and operators. Increasingly, we also face competition from new channels of distribution in the travel industry. Additional sources of competition include large companies that offer online travel services as part of their business model, such as Alibaba, search engines such as Google, and peer-to-peer inventory sources that allow travelers to book stays on websites that facilitate the short-term rental of homes and apartments from owners, thereby providing an alternative to hotel rooms, such as Airbnb and HomeAway.
We compete for guests based primarily on brand name recognition and reputation, location, customer satisfaction, room rates, quality of service, amenities, quality of accommodations, security, and the ability to earn and redeem loyalty program points.
We compete for management agreements based primarily on the value and quality of our management services, our brand name recognition and reputation, the level of our management fees, the costs of payroll at managed properties where we are the employer, cost associated with sales, reservations, technology, and marketing services (collectively, "system-wide services"), and the economic advantages to the property owner of retaining our management services and using our brand name. We compete for franchise agreements based primarily on brand name recognition and reputation, the room rate that can be realized, total revenues we can deliver to the properties, and cost associated with our system-wide services. Other competitive factors for management and franchise agreements include relationships with property owners and investors, including institutional owners of multiple properties, marketing support, reservation and e-commerce system capacity and efficiency, and the ability to provide capital that may be necessary to obtain management and franchise agreements.
The number of branded lodging operators with a global reach and depth of product and offerings similar to us is limited. We believe our strong customer base, prominent brand recognition, strategic property locations, and global development team enable us to compete effectively. For additional information, see Part I, Item 1A, "Risk Factors—Risks Related to Our Business—Because we operate in a highly competitive industry, our revenues, profits, or market share could be harmed if we are unable to compete effectively, and new distribution channels, alternatives to traditional hotels, and industry consolidation among our competitors may negatively impact our business."

18

Table of Contents


Seasonality
The hospitality industry is seasonal in nature. The periods during which our properties experience higher revenues vary from property to property, depending principally upon location, the customer base served, and potential impacts due to the timing of certain holidays.
Cyclicality
The hospitality industry is cyclical and generally follows, on a lagged basis, the overall economy. There is a history of increases and decreases in demand for hotel rooms, in occupancy levels, and in rates realized by owners of hotels through economic cycles. Variability of results through some of the cycles in the past has been more severe due to changes in the supply of hotel rooms in given markets or in given categories of hotels. The combination of changes in economic conditions and in the supply of hotel rooms can result in significant volatility in results for owners, managers, and franchisors of hotel properties. The costs of running a hotel tend to be more fixed than variable. Because of this, in an environment of declining revenues, the rate of decline in earnings will be higher than the rate of decline in revenues. Conversely, in an environment of increasing demand and room rates, the rate of increase in earnings is typically higher than the rate of increase in revenues.
Intellectual Property
In the highly competitive hospitality industry in which we operate, trademarks, service marks, trade names, and logos are very important in the sales and marketing of our hotels, residential, vacation, and condominium ownership properties and services. We have a significant number of trademarks, service marks, trade names, logos, and pending registrations and significant resources are expended each year on surveillance, registration, and protection of our trademarks, service marks, trade names, and logos, which we believe have become synonymous in the hospitality industry with a reputation for excellence in service and care. For additional information, see Part I, Item 1A, "Risk Factors—Risks Related to Our Business—Any failure to protect our trademarks and intellectual property could reduce the value of our brand names and harm our business."
Government Regulation
We are subject to numerous foreign, federal, state, and local government laws and regulations, including those relating to the preparation and sale of food and beverages, building and zoning requirements, data privacy, and general business license and permit requirements, in the various jurisdictions in which we develop, own, operate, manage, franchise, license, or provide services to properties. Our ability to develop new hotel properties and to remodel, refurbish, or add to existing properties is also dependent on obtaining permits from local authorities. We are also subject to laws governing our relationships with employees, including minimum wage requirements, overtime, working conditions, hiring and firing, non-discrimination for disabilities and other individual characteristics, work permits, and benefit offerings. Federal, state, and provincial laws and regulations require certain registration, disclosure statements, compliance with specific standards of conduct, and other practices with respect to the franchising of hotels. Compliance with these various laws and regulations can affect the revenues and profits of properties managed, franchised, licensed, or owned, and of the residential, vacation, and condominium ownership business and could