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Servicing Assets - Narrative (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Servicing Assets at Fair Value [Line Items]      
Unpaid principal balance of loans serviced for others requiring recognition of a servicing asset $ 2,260 $ 2,630 $ 2,440
Unpaid principal balances of loan serviced for others $ 2,970 $ 3,220 $ 2,850
Weighted Average      
Servicing Assets at Fair Value [Line Items]      
Fair value of servicing rights, discount rate 14.10% 14.50%  
Fair value of servicing rights, prepayment rate 16.40% 12.00%