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Revenue from Contracts with Customers - Narrative (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended 12 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Mar. 31, 2020
Dec. 31, 2019
Mar. 31, 2019
Dec. 31, 2018
Disaggregation of Revenue [Line Items]                    
Deferred revenue $ 11,537 $ 10,980 $ 11,537 $ 10,980 $ 11,537 $ 10,980 $ 12,102 $ 10,498 $ 11,536 $ 11,176
Amortization of capitalized commission costs 871 623 1,682 1,137            
Hardware and other revenue                    
Disaggregation of Revenue [Line Items]                    
Reserve for hardware returns         1.00% 1.00%        
Commissions and upfront payments made to a customer                    
Disaggregation of Revenue [Line Items]                    
Amortization of capitalized commission costs 900 $ 600 1,700 $ 1,100            
Activation Fees                    
Disaggregation of Revenue [Line Items]                    
Deferred revenue $ 7,500   $ 7,500   $ 7,500     $ 8,100