CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenue
Total revenue	$ 630,039	$ 537,875	$ 443,285
Cost of revenue
Total cost of revenue	154,222	129,885	103,833
Gross profit	475,817	407,990	339,452
Operating expenses
Research and development	172,790	151,716	115,735
Sales and marketing	287,035	245,260	178,785
General and administrative	110,519	99,778	74,287
Total operating expenses	570,344	496,754	368,807
Loss from operations	(94,527)	(88,764)	(29,355)
Interest income	25,882	4,880	1,041
Interest expense	(53,639)	(6,042)	(14,015)
Other (expense) income, net	(1,814)	926	3,229
Loss before provision (benefit) for income taxes	(124,098)	(89,000)	(39,100)
Provision (benefit) for income taxes	3,427	1,947	(1,370)
Net loss	$ (127,525)	$ (90,947)	$ (37,730)
Net loss per common share:
Basic (in dollars per share)	$ (2.36)	$ (1.72)	$ (0.74)
Diluted (in dollars per share)	$ (2.36)	$ (1.72)	$ (0.74)
Weighted-average common shares outstanding - basic (in shares)	54,099,757	52,954,079	51,126,510
Weighted-average common shares outstanding - diluted (in shares)	54,099,757	52,954,079	51,126,510
Subscription and support
Revenue
Total revenue	$ 558,645	$ 464,935	$ 379,340
Cost of revenue
Total cost of revenue	99,193	77,711	60,551
Professional services
Revenue
Total revenue	71,394	72,940	63,945
Cost of revenue
Total cost of revenue	$ 55,029	$ 52,174	$ 43,282