Quarterly Financial Information-Unaudited

12 Months Ended

Dec. 31, 2020

Quarterly Financial Information Disclosure [Abstract]

Quarterly Financial Information-Unaudited

(15) Quarterly Financial Information—Unaudited

	Quarter Ended
	March 31			June 30			September 30			December 31 (1)
2020
Service revenue	$	3,738		$	3,892		$	3,352		$	2,899
Subscription revenue		2,451			2,605			2,399			2,654
Total revenue		6,189			6,497			5,751			5,553
Total cost revenue		2,198			2,113			1,928			1,695
Gross profit		3,991			4,384			3,823			3,858
Gross profit percent, service revenue		55	%		59	%		58	%		61	%
Gross profit percent, subscription revenue		79	%		80	%		78	%		79	%
Gross profit percent, total		64	%		67	%		66	%		69	%
Sales and marketing	$	5,246		$	4,633		$	4,538		$	4,428
Research, development and engineering		4,433			4,208			4,662			4,011
General and administrative		3,367			3,081			3,009			3,253
Operating loss		(9,055	)		(7,538	)		(8,386	)		(7,834	)
Net loss		(8,908	)		(7,461	)		(8,352	)		(7,816	)
Beneficial conversion feature		—			—			—			(11,443	)
Net loss attributable to common shares	$	(8,908	)	$	(7,461	)	$	(8,352	)	$	(19,259	)
Earnings (loss) per common share:
Loss per common share—basic	$	(0.74	)	$	(0.62	)	$	(0.68	)	$	(1.27	)
Loss per common share—diluted	$	(0.74	)	$	(0.62	)	$	(0.68	)	$	(1.27	)
Weighted average common shares outstanding—basic		12,037			12,108			12,241			15,222
Weighted average common shares outstanding—diluted		12,037			12,108			12,241			15,222
(1) Loss per common share of $(1.27), basic and diluted, includes impact of beneficial conversion feature of $11,443. See Note 11 for details on the beneficial conversion feature.

	Quarter Ended
	March 31			June 30			September 30			December 31
2019
Service revenue	$	3,814		$	3,575		$	3,160		$	2,700
Subscription revenue		1,846			2,605			2,668			2,619
Total revenue		5,660			6,180			5,828			5,319
Total cost revenue		2,134			2,185			1,918			1,799
Gross profit		3,526			3,995			3,910			3,520
Gross profit percent, service revenue		57	%		53	%		55	%		52	%
Gross profit percent, subscription revenue		74	%		80	%		81	%		80	%
Gross profit percent, total		62	%		65	%		67	%		66	%
Sales and marketing	$	4,950		$	5,087		$	4,839		$	4,999
Research, development and engineering		4,038			3,981			4,105			4,343
General and administrative		3,210			3,079			2,998			3,053
Operating loss		(8,672	)		(8,152	)		(8,032	)		(8,875	)
Net loss		(8,463	)		(7,933	)		(7,761	)		(8,683	)
Earnings (loss) per common share:
Loss per common share—basic	$	(0.74	)	$	(0.68	)	$	(0.65	)	$	(0.73	)
Loss per common share—diluted	$	(0.74	)	$	(0.68	)	$	(0.65	)	$	(0.73	)
Weighted average common shares outstanding—basic		11,487			11,665			11,924			11,967
Weighted average common shares outstanding—diluted		11,487			11,665			11,924			11,967