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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Revenue:    
Total revenue, net $ 39,045 $ 35,490
Cost of revenue:    
Total cost of revenue 14,473 14,110
Gross profit 24,572 21,380
Operating expenses:    
Sales and marketing [1] 10,472 9,215
Research and development [1] 13,822 15,725
General and administrative [1] 6,576 7,293
Goodwill impairment 50,300 0
Total operating expenses 81,170 32,233
Operating loss (56,598) (10,853)
Other income, net 263 314
Net loss $ (56,335) $ (10,539)
Net loss per share, basic and diluted (in usd per share) $ (0.38) $ (0.07)
Weighted-average shares used to compute basic and diluted net loss per share (in shares) 148,872 143,000
Subscription    
Revenue:    
Total revenue, net $ 38,383 $ 33,806
Cost of revenue:    
Total cost of revenue [1] 10,232 8,166
Professional services and other    
Revenue:    
Total revenue, net 662 1,684
Cost of revenue:    
Total cost of revenue [1] $ 4,241 $ 5,944
[1] Includes stock-based compensation expense as follows:
 Three Months Ended March 31,
 20202019
Cost of revenue:
Cost of subscription$169  $219  
Cost of professional services and other116  265  
Sales and marketing672  627  
Research and development1,163  1,704  
General and administrative1,066  1,162