8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d) OF

THE SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported):  February 10, 2020

AVAYA HOLDINGS CORP.

(Exact Name of Registrant as Specified in its Charter)

Delaware	001-38289		26-1119726
(State or Other Jurisdiction of	(Commission File Number)		(IRS Employer Identification
Incorporation)			Number)
4655 Great America Parkway
Santa Clara, California		95054
(Address of Principal Executive Office)		(Zip Code)

Registrant’s telephone number, including area code:  (908) 953-6000

N/A

(Former Name or Former Address, if Changed Since Last Report)

____________________

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock	AVYA	New York Stock Exchange ("NYSE")

Item 2.02. Results of Operations and Financial Condition

On February 10, 2020, Avaya Holdings Corp. (the “Company”) issued a press release announcing its financial results for the first quarter of fiscal 2020 ended December 31, 2019.  The full text of the press release is furnished as Exhibit 99.1 and is available on the Company’s investor relations website at https://investors.avaya.com.

This information shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

Item 7.01. Regulation FD Disclosure

On February 10, 2020, the Company posted supplementary slides regarding the Company’s financial results for the first quarter of fiscal 2020 ended December 31, 2019 on the Company’s investor relations website at https://investors.avaya.com.  The supplementary slides are furnished as Exhibit 99.2.

This information shall not be deemed “filed” for purposes of Section 18 of the Exchange Act, or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

Item 9.01 Financial Statements and Exhibits

(d)    Exhibits

Exhibit	Exhibit Name
99.1	Press Release, dated February 10, 2020, entitled “Avaya Reports First Quarter Fiscal 2020 Financial Results”
99.2	Supplementary Slides: Avaya Investor Presentation 1Q FY20 – February 10, 2020

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

		AVAYA HOLDINGS CORP.
Date: February 10, 2020	By:	/s/ Kieran J. McGrath
	Name:	Kieran J. McGrath
	Title:	Executive Vice President and Chief Financial Officer

EX-99.1

Exhibit 99.1

Media Inquiries:Investor Inquiries:

Alex AliasMichael McCarthy

669-242-8034919-425-8330

alalias@avaya.commikemccarthy@avaya.com

Avaya Reports First Quarter Fiscal 2020 Financial Results

$715 million 1Q FY20 GAAP revenue;$717 million 1Q FY20 Non-GAAP revenue

Cloud, Alliance Partner & Subscription revenue was 18%

Repurchased 10.7 million shares of stock and paid down $250 million of long-term debt

Santa Clara, Calif.,- February 10, 2020 - Avaya Holdings Corp. (NYSE: AVYA) today reported financial results for the first quarter ended December 31, 2019.

First Quarter Financial Highlights

• GAAP Operating income was $15 million; Non-GAAP Operating income was $151 million

• Adjusted EBITDA was $174 million

• CFFO was 2% of revenue, and 8% of revenue when adjusted for one-time strategic deal payments

• Cloud, Alliance Partner & Subscription revenue was 18% of revenue

• Repurchased $132 million of common stock, or 10.7 million shares, at an average price of $12.27 per share

"Our solid operational execution resulted in revenues and adjusted EBITDA above the mid-point of our guidance for the quarter," stated Jim Chirico, President and CEO of Avaya. He added, “At the same time, we continued to strengthen our position in public, private, and hybrid cloud communications markets, including our newest cloud-based UCaaS offering, Avaya Cloud Office, which is on schedule for introduction at the end of March. The increased breadth and depth in our portfolio enable us to deliver innovative and tailored solutions using consumption models, such as subscription, that facilitates our customers transition to the cloud using Avaya technology."

Mr. Chirico concluded, "During the quarter, we made substantial progress in returning capital to our shareholders. In early November, we paid down $250 million in long-term debt and by the end of December, we repurchased nearly 11 million shares using approximately $132 million of the $500 million program approved by our Board.”

Financial Results for the First Quarter

	GAAP										Non-GAAP (1)
(In millions, except percentages)		1Q20			4Q19			1Q19			1Q20			4Q19			1Q19
Revenue		$	715		$	723		$	738		$	717		$	726		$	748
Gross margin		55.1		%	54.2		%	55.1		%	61.4		%	60.6		%	62.7		%
Operating income		$	15		$	52		$	50		$	151		$	165		$	170
Net (loss) income		$	(54	)	$	(34	)	$	9		n/a			n/a			n/a

	1Q20			4Q19			1Q19
Adjusted EBITDA(1)	$	174		$	184		$	189
Adjusted EBITDA margin(1)	24.3		%	25.3		%	25.3		%
Cash provided by operations	$	12		$	66		$	86
Cash and cash equivalents	$	766		$	752		$	743

Additional Key Performance Metrics

• Revenue year-over-year decline of 3%; non-GAAP revenue year-over-year decline of 4% in constant currency⁽¹⁾ 

• Total Contract Value (TCV) of $2.3 billion*

• 86% of non-GAAP revenue was Software & Services

• 65% of non-GAAP product revenue was Software

• 59% of non-GAAP revenue was Recurring

• Added approximately 1,300 new logos

• Large deal activity with 68 deals over $1 million, 6 over $5 million, and 3 over $10 million

⁽¹⁾ Non-GAAP revenue, Non-GAAP gross margin, Non-GAAP operating margin, Non-GAAP operating income, adjusted EBITDA, and constant currency are not measures calculated in accordance with generally accepted accounting principles in the U.S. (“GAAP”). Adjusted EBITDA margin is calculated based on non-GAAP Revenue. Refer to the "Use of non-GAAP (Adjusted) Financial Measures" below for more information on the calculation of constant currency. Refer to the Supplemental Financial Information accompanying this press release for more information, including a reconciliation of these measures to the most closely comparable measure calculated in accordance with GAAP.

* We define TCV as the value of all active ratable contracts that have not been recognized as revenue, including both billed and unbilled backlog.

Business Highlights

• Avaya added several new well-recognized and respected industry leaders to strengthen the company’s position in the market as a leader in enterprise communications and accelerate the company’s momentum as it executes on its strategy and transformation to the cloud. They include Anthony Bartolo, executive vice president, Products and Solutions; Simon Harrison, Chief Marketing Officer; Jon Brinton, vice president,

North America Channel Sales; and William Madison, vice president North America Cloud Sales. Each of these leaders brings with them significant strategic and operational expertise along with proven track records in their respective disciplines.

• Avaya was recognized with two Frost & Sullivan awards:

◦ 2019 Customer Value Leadership Award for Customer Journey Intelligence, recognizing the advanced AI and other Customer Journey Intelligence innovations that have been built into Avaya’s broad, industry-leading portfolio of customer and employee engagement solutions.

◦ 2019 North America Product Leadership Award in the enterprise safety solutions market for Public Safety Solutions.

• Avaya IX™ Workspaces was named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Avaya IX Workspaces helps to improve agent productivity and the overall customer experience by integrating multiple applications into a single agent desktop and by empowering customer support personnel to personalize the customer experience by enabling them to view and interact with customer journey details.

• Google Cloud Contact Center (CC) AI capabilities are now integrated with Avaya IX Contact Center solutions and is now available for customers globally. The powerful combination of Avaya AI conversation services and Google Cloud CC AI are providing a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer’s interaction with the contact center.

Financial Outlook -2QFiscal2020 - unless otherwise noted, values reflect December 31^st, 2019 FX rates

• GAAP revenue of $673 million to $698 million; Non-GAAP revenue of $675 million to $700 million

◦ This non-GAAP revenue figure reflects a constant currency decline of (5)% to (2)%

• GAAP operating income of $22 million to $32 million; GAAP operating margin of 3% to 5%

• Non-GAAP operating income of $116 million to $126 million; non-GAAP operating margin of17% to 18%

• Adjusted EBITDA of $140 million to $150 million; Adjusted EBITDA margin of ~21%

Financial Outlook - Fiscal Year2020 - unless otherwise noted, values reflect December 31^st, 2019 FX rates

• GAAP revenue of $2.83 billion to $2.91 billion; Non-GAAP revenue of $2.84 billion to $2.92 billion

◦ This non-GAAP revenue figure reflects a constant currency decline of (2)% to 0%

• GAAP operating income of $130 million to $180 million; GAAP operating margin of 5% to 6%

• Non-GAAP operating income of $560 million to $600 million; non-GAAP operating margin of 20% to 21%

• Adjusted EBITDA $650 million to $700 million; Adjusted EBITDA margin of 23% to 24%

• CFFO of ~5% of revenue, and ~7% of revenue when adjusted for one-time strategic deal payments

• Approximately 93 million to 97 million weighted average shares outstanding; ending share count of approximately 80 million to 83 million shares

• Cash requirements for restructuring pension & OPEB, cash taxes, capital spending and net cash interest payments for fiscal year 2020 are expected to be:

◦ Restructuring: $35 million to $40 million

◦ Pension/OPEB: ~$55 million

◦ Cash Taxes: $65 million to $75 million

◦ Capital Expenditures: ~$120 million

◦ Net Cash Interest Payments: $190 million to $195 million

Avaya’s outlook does not include the potential impact of any business combinations, asset acquisitions, divestitures, strategic investments, or other significant transactions that may be completed after February 10, 2020. Actual results may differ materially from Avaya’s outlook as a result of, among other things, the factors described under “Forward-Looking Statements” below.

Conference Call and Webcast

Avaya will host a live webcast and conference call to discuss its financial results at 8:30 AM Eastern Time on February 10, 2020. To access the live conference call by phone, listeners should dial +1-877-858-7671 in the U.S. or Canada and +1-201-389-0939 for international callers. To join the live webcast, listeners should access the investor page of Avaya's website at https://investors.avaya.com.

Following the live webcast, a replay will be available on the investor page of Avaya's website for a period of one year. A replay of the conference call will be available for one week soon after the call by phone by dialing +1-877-660-6853 in the U.S. or Canada and +1-201-612-7415 for international callers, using the conference access code: 13698454.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This release contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could,“

"estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should,“ "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors are discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”), and may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Avaya Holdings Corp.

Condensed Consolidated Statements of Operations (Unaudited)

(In millions, except per share amounts)

	Three months ended December 31,
	2019			2018
REVENUE
Products	$	298		$	324
Services	417			414
	715			738
COSTS
Products:
Costs	104			115
Amortization of technology intangible assets	43			43
Services	174			173
	321			331
GROSS PROFIT	394			407
OPERATING EXPENSES
Selling, general and administrative	283			257
Research and development	52			53
Amortization of intangible assets	41			40
Restructuring charges, net	3			7
	379			357
OPERATING INCOME	15			50
Interest expense	(58		)	(60		)
Other income, net	14			22
(LOSS) INCOME BEFORE INCOME TAXES	(29		)	12
Provision for income taxes	(25		)	(3		)
NET (LOSS) INCOME	$	(54	)	$	9
(LOSS) EARNINGS PER SHARE
Basic	$	(0.54	)	$	0.08
Diluted	$	(0.54	)	$	0.08
Weighted average shares outstanding
Basic	109.0			110.3
Diluted	109.0			111.2

Avaya Holdings Corp.

Condensed Consolidated Balance Sheets (Unaudited)

(In millions, except per share and shares amounts)

	December 31, 2019			September 30, 2019
ASSETS
Current assets:
Cash and cash equivalents	$	766		$	752
Accounts receivable, net	281			314
Inventory	61			63
Contract assets	207			187
Contract costs	123			114
Other current assets	204			115
TOTAL CURRENT ASSETS	1,642			1,545
Property, plant and equipment, net	254			255
Deferred income taxes, net	34			35
Intangible assets, net	2,809			2,891
Goodwill, net	2,107			2,103
Operating lease right-of-use assets	188			—
Other assets	127			121
TOTAL ASSETS	$	7,161		$	6,950
LIABILITIES
Current liabilities:
Debt maturing within one year	$	—		$	29
Accounts payable	272			291
Payroll and benefit obligations	123			116
Contract liabilities	487			472
Operating lease liabilities	51			—
Business restructuring reserve	29			33
Other current liabilities	204			158
TOTAL CURRENT LIABILITIES	1,166			1,099
Non-current liabilities:
Long-term debt, net of current portion	2,877			3,090
Pension obligations	759			759
Other post-retirement obligations	199			200
Deferred income taxes, net	65			72
Contract liabilities	381			78
Operating lease liabilities	143			—
Business restructuring reserve	31			36
Other liabilities	301			316
TOTAL NON-CURRENT LIABILITIES	4,756			4,551
TOTAL LIABILITIES	5,922			5,650
Commitments and contingencies
Preferred stock, $0.01 par value; 55,000,000 shares authorized at December 31, 2019 and September 30, 2019
Convertible Series A, 125,000 shares issued and outstanding at December 31, 2019 and no shares issued and outstanding at September 30, 2019	126			—
STOCKHOLDERS' EQUITY
Common stock, $0.01 par value; 550,000,000 shares authorized; 100,505,954 shares issued and outstanding at December 31, 2019; and 111,046,085 shares issued and 111,033,405 shares outstanding at September 30, 2019	1			1
Additional paid-in capital	1,618			1,761
Accumulated deficit	(343		)	(289		)
Accumulated other comprehensive loss	(163		)	(173		)
TOTAL STOCKHOLDERS' EQUITY	1,113			1,300
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$	7,161		$	6,950

Avaya Holdings Corp.

Condensed Statements of Cash Flows

(Unaudited; in millions)

	Three months ended December 31,
	2019			2018
Net cash provided by (used for):
Operating activities	$	12		$	86
Investing activities	268			(22		)
Financing activities	(271		)	(18		)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	5			(3		)
Net increase in cash, cash equivalents, and restricted cash	14			43
Cash, cash equivalents, and restricted cash at beginning of period	756			704
Cash, cash equivalents, and restricted cash at end of period	$	770		$	747

Use of non-GAAP (Adjusted) Financial Measures

The information furnished in this release includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America (“GAAP”), including financial measures labeled as “non-GAAP” or “adjusted.”

EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below.

We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years.

EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation.

We also present the measures non-GAAP revenue, non-GAAP gross margin, non-GAAP operating income and non-GAAP operating margin as a supplement to our unaudited condensed consolidated financial statements presented in accordance with GAAP. We believe these non-GAAP measures are the most meaningful for period to period comparisons because they exclude the impact of the earnings and charges noted in the applicable tables below that resulted from matters that we consider not to be indicative of our ongoing operations.

The Company presents constant currency information to provide a framework for assessing how the Company’s underlying businesses performance excluding the effect of foreign currency rate fluctuations. To present this information current and comparative prior period results for entities reporting in currencies other than U.S. dollars are converted into U.S. dollars at the exchange rate in effect on the last day of the Company’s prior fiscal year (i.e. September 30, 2019).

In addition, we present the liquidity measure of free cash flow. Free cash flow is calculated by subtracting capital expenditures from Net cash provided by operating activities. We believe free cash flow is a measure often used by analysts and investors to compare the cash flow and liquidity of companies in the same industry.

The presentation of these non-GAAP financial measures is not intended to be considered in isolation from, as substitute for, or superior to, the financial information prepared and presented in accordance with GAAP and may be different from the non-GAAP financial measures used by other companies. In addition, these non-GAAP measures have limitations in that they do not reflect all of the amounts associated with the Company’s results of operations as determined in accordance with GAAP.

We do not provide a forward-looking reconciliation of expected second quarter and full year of fiscal 2020 non-GAAP revenue, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP operating income, non-GAAP operating margin or adjusted EBITDA guidance as the amount and significance of special items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These special items could be meaningful.

The following tables reconcile historical GAAP measures to non-GAAP measures.

Supplemental Schedules

Avaya Holdings Corp.

Reconciliation of Non-GAAP Adjusted EBITDA

(Unaudited; in millions)

	Three months ended December 31,
	2019			2018
Net (loss) income	$	(54	)	$	9
Interest expense	58			60
Interest income	(3		)	(3		)
Provision for income taxes	25			3
Depreciation and amortization	107			117
EBITDA	133			186
Impact of fresh start accounting adjustments	—			3
Restructuring charges, net of sublease income	1			7
Advisory fees	39			1
Acquisition-related costs	—			3
Share-based compensation	6			6
Change in fair value of Emergence Date Warrants	3			(18		)
Loss on foreign currency transactions	4			1
Gain on marketable securities	(12		)	—
Adjusted EBITDA	$	174		$	189

Avaya Holdings Corp.

Reconciliation of Non-GAAP Revenue

(Unaudited; in millions)

	Three Months Ended							Three Months Ended Dec. 31, 2018 (4)		Change							Three Months Ended
	Dec. 31, 2019			Adj. for Fresh Start Accounting		Non-GAAP Dec. 31, 2019				Amount			Pct.		Pct. in Constant Currency*		Sept. 30, 2019 (1)		June 30, 2019 (2)		Mar. 31, 2019 (3)
Revenue by Segment
Products & Solutions	$	298		$	—	$	298	$	326	$	(28	)	(9	)%	(9	)%	$	315	$	298	$	289
Services	419			—		419		422		(3		)	(1	)%	—	%	411		422		425
Unallocated amounts	(2		)	2		—		—		—			n/a		n/a		—		—		—
Total revenue	$	715		$	2	$	717	$	748	$	(31	)	(4	)%	(4	)%	$	726	$	720	$	714
Revenue by Geography
U.S.	$	394		$	1	$	395	$	401	$	(6	)	(1	)%	(1	)%	$	393	$	394	$	378
International:
EMEA	186			1		187		200		(13		)	(7	)%	(6	)%	184		183		189
APAC - Asia Pacific	77			—		77		79		(2		)	(3	)%	(3	)%	86		85		80
Americas International	58			—		58		68		(10		)	(15	)%	(12	)%	63		58		67
Total International	321			1		322		347		(25		)	(7	)%	(7	)%	333		326		336
Total revenue	$	715		$	2	$	717	$	748	$	(31	)	(4	)%	(4	)%	$	726	$	720	$	714

* Constant Currency is a non-GAAP financial measure, as noted in "Use of non-GAAP (Adjusted) Financial Measures" above.
(1) - (4) Reconciliation of Non-GAAP measures above:
	(1) Q419 Non-GAAP Results							(2) Q319 Non-GAAP Results
	Three Months Ended							Three Months Ended
	Sept. 30, 2019			Adj. for Fresh Start Accounting		Non-GAAP Sept. 30, 2019		June 30, 2019			Adj. for Fresh Start Accounting		Non-GAAP June 30, 2019
Revenue by Segment
Products & Solutions	$	315		$	—	$	315	$	298		—		$	298
Services	411			—		411		422			—		422
Unallocated amounts	(3		)	3		—		(3		)	3		—
Total revenue	$	723		$	3	$	726	$	717		$	3	$	720
Revenue by Geography
U.S.	$	392		$	1	$	393	$	392		$	2	$	394
International:
EMEA	183			1		184		183			—		183
APAC - Asia Pacific	85			1		86		85			—		85
Americas International	63			—		63		57			1		58
Total International	331			2		333		325			1		326
Total revenue	$	723		$	3	$	726	$	717		$	3	$	720

	(3) Q219 Non-GAAP Results							(4) Q119 Non-GAAP Results
	Three Months Ended							Three Months Ended
	Mar. 31, 2019			Adj. for Fresh Start Accounting		Non-GAAP Mar. 31, 2019		Dec. 31, 2018			Adj. for Fresh Start Accounting		Non-GAAP Dec. 31, 2018
Revenue by Segment
Products & Solutions	$	289		$	—	$	289	$	326		$	—	$	326
Services	425			—		425		422			—		422
Unallocated amounts	(5		)	5		—		(10		)	10		—
Total revenue	$	709		$	5	$	714	$	738		$	10	$	748
Revenue by Geography
U.S.	$	375		$	3	$	378	$	394		$	7	$	401
International:
EMEA	188			1		189		199			1		200
APAC - Asia Pacific	79			1		80		78			1		79
Americas International	67			—		67		67			1		68
Total International	334			2		336		344			3		347
Total revenue	$	709		$	5	$	714	$	738		$	10	$	748

Avaya Holdings Corp.

Reconciliation of Non-GAAP Gross Margin and Operating Income

(Unaudited; in millions)

	Three Months Ended
	Dec. 31, 2019			Sept. 30, 2019			June 30, 2019			March 31, 2019			Dec. 31, 2018
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin
Gross Profit	$	394		$	392		$	390		$	386		$	407
Items excluded:
Amortization of technology intangible assets	43			44			43			44			43
Adj. for fresh start accounting	3			4			5			9			19
Non-GAAP Gross Profit	$	440		$	440		$	438		$	439		$	469
GAAP Gross Margin	55.1		%	54.2		%	54.4		%	54.4		%	55.1		%
Non-GAAP Gross Margin	61.4		%	60.6		%	60.8		%	61.5		%	62.7		%
Reconciliation of Non-GAAP Operating Income
Operating Income (Loss)	$	15		$	52		$	(613	)	$	38		$	50
Items excluded:
Amortization of intangible assets	84			84			84			85			83
Adj. for fresh start accounting	4			4			4			12			20
Restructuring charges, net	3			10			1			4			7
Advisory fees	39			8			1			1			1
Acquisition-related costs	—			1			1			4			3
Share-based compensation	6			6			8			5			6
Impairment charges	—			—			659			—			—
Non-GAAP Operating Income	$	151		$	165		$	145		$	149		$	170
GAAP Operating Margin	2.1		%	7.2		%	-85.5		%	5.4		%	6.8		%
Non-GAAP Operating Margin	21.1		%	22.7		%	20.1		%	20.9		%	22.7		%

Avaya Holdings Corp.

Reconciliation of Non-GAAP Gross Profit and Gross Margin by Portfolio

(Unaudited; in millions)

	Three months ended
	Dec. 31, 2019			Sept. 30, 2019			June 30, 2019			March 31, 2019			Dec. 31, 2018
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Products
Revenue	$	298		$	314		$	297		$	287		$	324
Costs	104			113			109			105			115
Amortization of technology intangible assets	43			44			43			44			43
GAAP Gross Profit	151			157			145			138			166
Items excluded:
Amortization of technology intangible assets	43			44			43			44			43
Adj. for fresh start accounting	—			2			2			2			5
Non-GAAP Gross Profit	$	194		$	203		$	190		$	184		$	214
GAAP Gross Margin	50.7		%	50.0		%	48.8		%	48.1		%	51.2		%
Non-GAAP Gross Margin	65.1		%	64.4		%	63.8		%	63.7		%	65.6		%
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Services
Revenue	$	417		$	409		$	420		$	422		$	414
Costs	174			174			175			174			173
GAAP Gross Profit	243			235			245			248			241
Items excluded:
Adj. for fresh start accounting	3			2			3			7			14
Non-GAAP Gross Profit	$	246		$	237		$	248		$	255		$	255
GAAP Gross Margin	58.3		%	57.5		%	58.3		%	58.8		%	58.2		%
Non-GAAP Gross Margin	58.7		%	57.7		%	58.8		%	60.0		%	60.4		%

Avaya Holdings Corp.

Free Cash Flow

(Unaudited; in millions)

	Three months ended
	Dec. 31, 2019			Sept. 30, 2019		June 30, 2019		March 31, 2019		Dec. 31, 2018
Net cash provided by operating activities	$	12		$	66	$	52	$	37	$	86
Less:
Capital expenditures	26			29		37		26		21
Free cash flow	$	(14	)	$	37	$	15	$	11	$	65

Source: Avaya Newsroom

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EX-99.2

Exhibit 99.2 Investor Presentation 1Q FY20 February 10, 2020 © 2020 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Forward Looking Statements Cautionary note regarding forward-looking statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward- looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could,“ "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should,“ "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors are discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”), and may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. These slides, as well as current and historical financial data, are available on our web site at investors.avaya.com.  None of the information included on the website is incorporated by reference in this presentation. © 2020 Avaya Inc. All rights reserved 2

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Use of non-GAAP (Adjusted) Financial Measures The information furnished in this presentation includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America (“GAAP”). EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below. We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years. EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation. We also present the measures non-GAAP revenue, non-GAAP gross margin, non-GAAP operating income and non-GAAP operating margin as a supplement to our unaudited condensed consolidated financial statements presented in accordance with GAAP. We believe these non-GAAP measures are the most meaningful for period to period comparisons because they exclude the impact of the earnings and charges noted in the applicable tables in the appendix to this presentation that resulted from matters that we consider not to be indicative of our ongoing operations. In addition, we present the liquidity measure of free cash flow. Free cash flow is calculated by subtracting capital expenditures from Net cash provided by operating activities. We believe free cash flow is a measure often used by analysts and investors to compare the cash flow and liquidity of companies in the same industry. The presentation of these non-GAAP financial measures is not intended to be considered in isolation from, as substitute for, or superior to, the financial information prepared and presented in accordance with GAAP and may be different from the non-GAAP financial measures used by other companies. In addition, these non-GAAP measures have limitations in that they do not reflect all of the amounts associated with the Company’s results of operations as determined in accordance with GAAP. We do not provide a forward-looking reconciliation of expected next quarter and full fiscal year non-GAAP revenue, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP operating income, non-GAAP operating margin, or adjusted EBITDA guidance as the amount and significance of special items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These special items could be meaningful. The appendix to this presentation includes tables that reconcile historical GAAP measures to non-GAAP measures. © 2020 Avaya Inc. All rights reserved 3

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 About Avaya World's Largest Installed Base 100M+ 18% UC Lines Cloud, Alliance Partner & 100K+ 90% Global Customers Fortune 100* 5M+ Subscription CC Users Revenue © 2020 Avaya Inc. All rights reserved 4 *Calculation performed using historical data of customers served over the last three fiscal years.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Avaya's Four Strategic Pillars © 2020 Avaya Inc. All rights reserved 5

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Delivering Solutions Through Intelligent Xperiences AI – Bots, Conversational Intelligence, Pairing Avaya IX Avaya IX Workplace (UC) Contact Center Calling Voice Meetings Digital Collaboration Desktop Devices Workforce Engagement Avaya Cloud Office – Public Avaya OneCloud – Private, Hybrid Premises Solutions Avaya IX Services – Consulting, Professional Services, Managed, Migration, Support © 2020 Avaya Inc. All rights reserved 6

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Strategic Partnership Accelerates Transformation to the Cloud © 2020 Avaya Inc. All rights reserved 7

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Trusted and Scalable Global Service Ÿ Reliable Ÿ Secure Ÿ Compliant Why Single, Integrated Communications Platform Avaya Unified Communications Ÿ Contact Center Wins Cloud Choice & Flexibility Public Ÿ Private Ÿ Hybrid Ÿ Managed Service Enterprise Features Attribute Routing Ÿ Collaboration Ÿ Digital Full Application Suite Deep & Wide Ecosystem © 2020 Avaya Inc. All rights reserved 8

Financial Overview Q1 FY20 © 2020 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 1Q FY20 Financial Highlights $717M $2.3B 61% Total Revenue Total Contract Gross (1) Value(2) Margin(1) 86% 59% 65% 18% Revenue (1) Software Recurring High-margin  Cloud, Alliance and Services Software  Partner & Subscription Revenue (1) Percentages are based on non-GAAP Revenue.* © 2020 Avaya Inc. All rights reserved (2) TCV is defined as the value of all active ratable contracts that have not been recognized as revenue, 10 including both billed and unbilled backlog. * For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Financial Strength & Flexibility Liquidity Strong $174M $58M Balance Sheet 24.3% of Revenue 8% of Revenue Adj. EBITDA(1)(2) CFFO(1)(2) - adjusted for one time strategic payments Resources to Invest $766M 3.1x Highly Profitable Cash Net-debt / Balance(2) Adj. EBITDA(1)(3) (1) Adjusted EBITDA, Adjusted EBITDA Margin, and CFFO Margin are based on non-GAAP Revenue.* (2) For and as of 1Q ending December 31, 2019. (3) © 2020 Avaya Inc. All rights reserved Net-debt as of December 31, 2019, defined as ST debt and LT debt less cash, and Trailing Twelve Months 11 (TTM) Adjusted EBITDA were used for this calculation, ending December 31, 2019.* * For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Capital Allocation Priorities © 2020 Avaya Inc. All rights reserved 12

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 $500M Share Repurchase Plan Update Through December 31, 2019: • Shares repurchased: 10.7M • Average cost: $12.27 per share • Market VWAP: $12.23 per share • Aggregate spend: $131.7M Note: Average cost and VWAP are before fees, aggregate spend includes fees © 2020 Avaya Inc. All rights reserved 13

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 1Q FY20 Update Non-GAAP* 1Q FY20 4Q FY19 1Q FY19 1Q Business Highlights $M, as reported Revenue $ 717 $ 726 $ 748 • Avaya added strong new leaders to drive innovation and operational execution. They include Anthony Bartolo, executive vice president, Products and Solutions; Gross Margin 61.4% 60.6% 62.7% Simon Harrison, Chief Marketing Officer; Jon Brinton, vice president, North America Channel Sales; and William Madison, vice president North America Operating Expense (% of revenue) 40.3 % 37.9 % 40.0 % Cloud Sales. Operating Margin 21.1% 22.7% 22.7% • Avaya was recognized with two Frost & Sullivan awards: Adjusted EBITDA $ 174 $ 184 $ 189 • 2019 Customer Value Leadership Award for Customer Journey Intelligence Adjusted EBITDA Margin 24.3% 25.3% 25.3% • 2019 North America Product Leadership Award • Avaya IX™ Workspaces has been named as a 2019 Contact Center Technology 1Q Financial Highlights Award winner, presented by CUSTOMER magazine. • Google Cloud Contact Center (CC) AI capabilities are now integrated with Avaya • Continued large deal activity with 68 deals over $1 million, 6 over $5 million, and IX Contact Center solutions and is now available for customers globally. The 3 over $10 million powerful combination of Avaya AI conversation services and Google Cloud CC • Total Contract Value (TCV)(1) of $2.3 billion AI are providing a better experience for clients by seamlessly blending automated • Added approximately 1,300 new logos and assisted experiences throughout a customer’s interaction with the contact center. • Generated $58 million in cash flow from operations and $32 million in free cash flow(2), when when adjusted for one-time strategic deal payments (1) TCV is defined as the value of all active ratable contracts that have not been recognized as revenue, including both billed and unbilled backlog. © 2020 Avaya Inc. All rights reserved (2) Free cash flow is defined as Cash Flow from Operations less Capital Expenditures.* 14 * For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Business Model Transformation (Calculated based on non-GAAP Revenue)* FY15 FY18 FY19 1Q FY20 Revenue from 71% - 83% 83% 86% Software and Services Recurring 48% - 56% 58% 59% Revenue Product Revenue 42% - 58% 60% 65% from Software Revenue from n/a - 14% 15% 18% CAPS Non-GAAP 61% - 63% 61% 61% Gross Margin Adjusted 22% - 24% 24% 24% EBITDA Margin © 2020 Avaya Inc. All rights reserved 15 * For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Cash Requirements 881 855 51 56 119 140 Net Cash Interest Payments 122 611 90 592 33 Pension & Post Retirement 29 83 90 Restructuring 148 161 483 476 77 56 Capex & Capital Lease 77 70 63 (<3% of revenue) 127 126 120 Cash Taxes 47 38 421 428 59 55 • All values in $M 355 • Net Cash Interest Payments includes interest payments 270 on long-term debt and payments classified as adequate 194 193 protection payments in connection with Chapter 11 proceedings, net of interest income • Pension settlement payments to PBGC not included within Pension & Post Retirement payments FY15A FY16A FY17A FY18A FY19A FY20E © 2020 Avaya Inc. All rights reserved 16

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Income Statement (Amounts are GAAP and dollars in millions) GAAP Revenue: 1Q FY20 4Q FY19 1Q FY19 Product $ 298 $ 314 $ 324 Services 417 409 414 GAAP Total Revenue $ 715 $ 723 $ 738 GAAP Gross Margin: Product 50.7% 50.0% 51.2% Services 58.3% 57.5% 58.2% GAAP Total Gross Margin 55.1% 54.2% 55.1% GAAP Operating Margin 2.1% 7.2% 6.8% © 2020 Avaya Inc. All rights reserved 17

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Non-GAAP Income Statement Information (Amounts are non-GAAP and dollars in millions)* Non-GAAP Revenue: 1Q FY20 4Q FY19 1Q FY19 Product $ 298 $ 315 $ 326 Services 419 411 422 Non-GAAP Total Revenue $ 717 $ 726 $ 748 Non-GAAP Gross Margin: Product 65.1% 64.4% 65.6% Services 58.7% 57.7% 60.4% Non-GAAP Total Gross Margin 61.4% 60.6% 62.7% Non-GAAP Operating Margin 21.1% 22.7% 22.7% Adjusted EBITDA $ 174 $ 184 $ 189 Adjusted EBITDA % (1) 24.3% 25.3% 25.3% © 2020 Avaya Inc. All rights reserved 18 (1) Adjusted EBITDA % is based on non-GAAP Revenue *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Non-GAAP Revenue by Region (All dollars amounts are non-GAAP in millions)* Revenue 1Q FY20 4Q FY19 1Q FY19 U.S. $ 395 $ 393 $ 401 EMEA 187 184 200 APAC 77 86 79 AI 58 63 68 Total $ 717 $ 726 $ 748 % of Total Revenue U.S. 55% 54% 54% EMEA 26% 25% 26% APAC 11% 12% 11% AI 8% 9% 9% Total 100% 100% 100% © 2020 Avaya Inc. All rights reserved 19 *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Balance Sheet and Operating Metrics (Dollars in millions, Balance sheet items as of the end of the period indicated) 1Q FY20 4Q FY19 1Q FY19 Total Cash and Cash Equivalents $ 766 $ 752 $ 743 Cash Flow from Operations $ 12 $ 66 $ 86 Capital Expenditures and Capitalized Software $ 26 $ 29 $ 21 Days Sales Outstanding (DSO)(1) 53 55 56 Inventory Turns 11.8 11.6 13.3 Headcount (as of the end of the period indicated) 7,874 7,876 7,948 Trailing Twelve Month Revenue ($K) / Employee(2)* (Headcount as of the end of the period indicated) $ 365 $ 369 $ 381 (1)1Q FY20 and 4Q FY19 include $111M and $112M AR/contract liability netting impact when calculating DSOs. (2)TTM Revenue ($K) / Employee based on non-GAAP Revenue. © 2020 Avaya Inc. All rights reserved *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation. 20

Appendix © 2020 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Adjusted EBITDA Three Months Ended Dec. 31, Sept. 30, June 30, Mar. 31, Dec. 31, (In millions) 2019 2019 2019 2019 2018 Net (loss) income $ (54) $ (34) $ (633) $ (13) $ 9 Interest expense 58 60 59 58 60 Interest income (3) (3) (4) (4) (3) Provision for (benefit from) income taxes 25 32 (27) (6) 3 Depreciation and amortization 107 108 110 108 117 EBITDA 133 163 (495) 143 186 Impact of fresh start accounting adjustments — (2) (2) 6 3 Restructuring charges, net of sublease income 1 10 1 4 7 Advisory fees 39 8 1 1 1 Acquisition-related costs — 1 1 4 3 Share-based compensation 6 6 8 5 6 Impairment charges — — 659 — — Change in fair value of Emergence Date Warrants 3 (1) (7) (3) (18) Loss on foreign currency transactions 4 — 1 6 1 Gain on marketable securities (12) (1) — — — Adjusted EBITDA $ 174 $ 184 $ 167 $ 166 $ 189 © 2020 Avaya Inc. All rights reserved 22

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Revenue by Geography Three Months Ended Three Months Ended Three Months Ended Adj. for Non-GAAP Adj. for Non-GAAP Adj. for Non-GAAP Dec. 31, Fresh Start Dec. 31, Sept. 30, Fresh Start Sept. 30, Dec. 31, Fresh Start Dec. 31, (In millions) 2019 Accounting 2019 2019 Accounting 2019 2018 Accounting 2018 U.S. $ 394 $ 1 $ 395 $ 392 $ 1 $ 393 $ 394 $ 7 $ 401 EMEA 186 1 187 183 1 184 199 1 200 APAC 77 — 77 85 1 86 78 1 79 AI 58 — 58 63 — 63 67 1 68 Total revenue $ 715 $ 2 $ 717 $ 723 $ 3 $ 726 $ 738 $ 10 $ 748 © 2020 Avaya Inc. All rights reserved 23

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Gross Margin and Operating Income Three Months Ended Dec. 31, Sept. 30, June 30, Mar. 31, Dec. 31, (In millions) 2019 2019 2019 2019 2018 Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin Gross Profit $ 394 $ 392 $ 390 $ 386 $ 407 Items excluded: Adj. for fresh start accounting 3 4 5 9 19 Amortization of technology intangible assets 43 44 43 44 43 Non-cash share-based compensation — — — — — Non-GAAP Gross Profit $ 46 $ 48 $ 48 $ 439 $ 469 GAAP Gross Margin 55.1% 54.2% 54.4% 54.4% 55.1% Non-GAAP Gross Margin 61.4% 60.6% 60.8% 61.5% 62.7% Reconciliation of Non-GAAP Operating Income Operating (Loss) Income $ 15 $ 52 $ (613) $ 38 $ 50 Items excluded: Adj. for fresh start accounting 4 4 4 12 20 Amortization of intangible assets 84 84 84 85 83 Impairment charges — — 659 — — Restructuring charges, net 3 10 1 4 7 Acquisition-related costs — 1 1 4 3 Advisory fees 39 8 1 1 1 Share-based compensation 6 6 8 5 6 Non-GAAP Operating Income $ 151 $ 165 $ 145 $ 149 $ 170 GAAP Operating Margin 2.1% 7.2% -85.5% 5.4% 6.8% Non-GAAP Operating Margin 21.1% 22.7% 20.1% 20.9% 22.7% © 2020 Avaya Inc. All rights reserved 24

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Product and Services Gross Margins Three months ended Dec. 31, Sept. 30, June 30, Mar. 31, Dec. 31, (In millions) 2019 2019 2019 2019 2018 Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Products Revenue $ 298 $ 314 $ 297 $ 287 $ 324 Costs 104 113 109 105 115 Amortization of technology intangible assets 43 44 43 44 43 GAAP Gross Profit 151 157 145 138 166 Items excluded: Amortization of technology intangible assets 43 44 43 44 43 Adj. for fresh start accounting — 2 2 2 5 Non-GAAP Gross Profit $ 194 $ 203 $ 190 $ 184 $ 214 GAAP Gross Margin 50.7% 50.0% 48.8% 48.1% 51.2% Non-GAAP Gross Margin 65.1% 64.4% 63.8% 63.7% 65.6% Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Services Revenue $ 417 $ 409 $ 420 $ 422 $ 414 Costs 174 174 175 174 173 GAAP Gross Profit 243 235 245 248 241 Items excluded: Adj. for fresh start accounting 3 2 3 7 14 Non-GAAP Gross Profit $ 246 $ 237 $ 248 $ 255 $ 255 GAAP Gross Margin 58.3% 57.5% 58.3% 58.8% 58.2% Non-GAAP Gross Margin 58.7% 57.7% 58.8% 60.0% 60.4% © 2020 Avaya Inc. All rights reserved 25

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Supplemental Schedules Free Cash Flow Three months ended Dec. 31, Sept. 30, June 30, Mar. 31, Dec. 31, (In millions) 2019 2019 2019 2019 2018 Net cash provided by operating activities $ 12 $ 66 $ 52 $ 37 $ 86 Less: Capital expenditures 26 29 37 26 21 Free cash flow $ (14) $ 37 $ 15 $ 11 $ 65 Net-Debt / Adjusted EBITDA Dec. 31, (In millions) 2019 Non-GAAP Revenue Debt maturing within one year $ — Three months ended Long-term debt, net of current portion 2,877 Dec. 31, Sept. 30, June 30, Mar. 31, Dec. 31, Less: Cash and cash equivalents (766) (In millions) 2019 2019 2019 2019 2018 Net-debt 2,111 GAAP Revenue $ 715 $ 723 $ 717 $ 709 $ 738 $ Adj. for fresh start accounting 2 3 3 5 10 Adjusted EBITDA (TTM) 691 Non-GAAP Revenue $ 717 $ 726 $ 720 $ 714 $ 748 Net-debt / Adjusted EBITDA 3.1x © 2020 Avaya Inc. All rights reserved 26