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STOCK-BASED AWARDS (Tables)
9 Months Ended
Sep. 30, 2020
Share-based Payment Arrangement [Abstract]  
Summary of Stock Option Activity
Stock option activity is summarized as follows (in thousands, except per share and term information):
Number of SharesWeighted-
Average
Exercise
Price
Weighted-
Average
Remaining
Contractual
Term
Aggregate
Intrinsic
Value1
Outstanding, December 31, 2019
2,851 $30.97 3.1$78,580 
Exercised(774)12.09 
Forfeited(174)42.43 
Outstanding, September 30, 2020
1,903 $37.62 2.9$9,347 
Exercisable at September 30, 2020
1,903 $37.62 2.9$9,347 
Vested and expected to vest at September 30, 2020
1,903 $37.62 2.9$9,347 
1 Based on the Company’s closing stock price of $36.36 on September 30, 2020 and $58.55 on December 31, 2019.
Schedule of restricted stock unit activity
Restricted stock unit (“RSU”) activity is summarized as follows (shares in thousands):
Number of SharesWeighted-
Average Grant Date
Fair Value
Unvested shares at December 31, 2019
3,756 $47.76 
Granted2,019 34.39 
Forfeited(296)46.69 
Vested(1,502)43.44 
Unvested shares at September 30, 2020
3,977 $42.68 
Schedule of performance-based units activity
Performance-based restricted stock unit (“PRSU”) activity is summarized as follows (shares in thousands):
Number of SharesWeighted-
Average Grant Date
Fair Value
Unvested shares at December 31, 20191
1,752 $44.21 
Granted720 36.06 
Forfeited(261)40.69 
Unvested shares at September 30, 20201
2,211 $41.97 
1 Assumes maximum achievement of the specified financial targets.
Summary of stock-based compensation expense
Stock-based compensation expense is reflected in the accompanying condensed consolidated statements of operations as follows (in thousands):
 Three Months EndedNine Months Ended
September 30,September 30,
 2020201920202019
Cost of revenue$2,205 $1,748 $7,028 $4,670 
Sales and marketing7,197 7,915 21,409 20,771 
Research and development4,283 4,285 11,807 12,800 
General and administrative4,047 5,570 14,553 17,473 
Restructuring192 — 400 — 
Total$17,924 $19,518 $55,197 $55,714