Segment Reporting and Revenue (Tables)

9 Months Ended

Sep. 30, 2023

Reconciliation of Operating Profit (Loss) from Segments to Consolidated

Information on each of our reportable and other segments and reconciliation to net (loss) income from continuing operations is presented in the tables below. We have assigned certain previously reported expenses to each segment to conform to the way we internally manage and monitor our business. We allocated indirect costs to each segment based on a reasonable allocation methodology, when such costs are significant to the performance measures of the segments.


	Three Months Ended September 30, 2023
	Real estate services		Rentals		Mortgage		Other		Corporate overhead		Total
Revenue	$	177,750	$	47,410	$	32,923	$	10,873	$	—	$	268,956
Cost of revenue	123,684		10,824		29,629		6,479		—		170,616
Gross profit	54,066		36,586		3,294		4,394		—		98,340
Operating expenses
Technology and development	25,711		15,813		800		1,133		935		44,392
Marketing	10,785		12,245		1,088		20		(43)		24,095
General and administrative	18,418		21,838		6,670		952		7,502		55,380

Total operating expenses	54,914		49,896		8,558		2,105		8,394		123,867
(Loss) income from continuing operations	(848)		(13,310)		(5,264)		2,289		(8,394)		(25,527)
Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net	41		42		(73)		207		6,338		6,555
Net (loss) income from continuing operations	$	(807)	$	(13,268)	$	(5,337)	$	2,496	$	(2,056)	$	(18,972)


	Three Months Ended September 30, 2022
	Real estate services		Rentals		Mortgage		Other		Corporate overhead		Total
Revenue(1)	$	211,540	$	38,686	$	48,469	$	7,079	$	—	$	305,774
Cost of revenue	156,632		8,676		43,783		6,018		—		215,109
Gross profit	54,908		30,010		4,686		1,061		—		90,665
Operating expenses
Technology and development	25,709		15,385		985		751		505		43,335
Marketing	18,772		12,678		1,653		48		91		33,242
General and administrative	20,244		22,722		7,073		784		7,153		57,976
Restructuring and reorganization	—		—		—		—		284		284
Total operating expenses	64,725		50,785		9,711		1,583		8,033		134,837
Loss from continuing operations	(9,817)		(20,775)		(5,025)		(522)		(8,033)		(44,172)
Interest income, interest expense, income tax expense, and other expense, net	—		397		(129)		40		(2,387)		(2,079)
Net loss from continuing operations	$	(9,817)	$	(20,378)	$	(5,154)	$	(482)	$	(10,420)	$	(46,251)

(1) Included in revenue is $4,920 from providing services to our discontinued properties segment.


	Nine Months Ended September 30, 2023
	Real estate services		Rentals		Mortgage		Other		Corporate overhead		Total
Revenue(1)	$	485,687	$	135,636	$	107,838	$	29,434	$	—	$	758,595
Cost of revenue	359,625		31,016		93,108		18,178		—		501,927
Gross profit	126,062		104,620		14,730		11,256		—		256,668
Operating expenses
Technology and development	82,650		48,081		2,177		3,475		2,813		139,196
Marketing	51,849		42,509		3,122		46		5		97,531
General and administrative	58,997		73,445		20,323		3,049		30,770		186,584
Restructuring and reorganization	—		—		—		—		7,159		7,159
Total operating expenses	193,496		164,035		25,622		6,570		40,747		430,470
(Loss) income from continuing operations	(67,434)		(59,415)		(10,892)		4,686		(40,747)		(173,802)
Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net	41		115		(224)		475		69,901		70,308
Net (loss) income from continuing operations	$	(67,393)	$	(59,300)	$	(11,116)	$	5,161	$	29,154	$	(103,494)

(1) Included in revenue is $1,244 from providing services to our discontinued properties segment.


	Nine Months Ended September 30, 2022
	Real estate services		Rentals		Mortgage		Other		Corporate overhead		Total
Revenue(1)	$	640,835	$	114,979	$	104,484	$	17,341	$	—	$	877,639
Cost of revenue	488,114		23,769		95,616		16,590		—		624,089
Gross profit	152,721		91,210		8,868		751		—		253,550
Operating expenses
Technology and development	80,144		44,539		5,236		2,975		2,784		135,678
Marketing	90,380		36,806		3,525		173		468		131,352
General and administrative	67,578		68,738		18,047		2,346		25,931		182,640
Restructuring and reorganization	—		—		—		—		18,399		18,399
Total operating expenses	238,102		150,083		26,808		5,494		47,582		468,069
Loss from continuing operations	(85,381)		(58,873)		(17,940)		(4,743)		(47,582)		(214,519)
Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net	(123)		1,098		(164)		51		(9,064)		(8,202)
Net loss from continuing operations	$	(85,504)	$	(57,775)	$	(18,104)	$	(4,692)	$	(56,646)	$	(222,721)

(1) Included in revenue is $14,883 from providing services to our discontinued properties segment.