Segment Reporting and Revenue - (Tables)

12 Months Ended

Dec. 31, 2022

Reconciliation of Operating Profit (Loss) from Segments to Consolidated

Information on each of our reportable and other segments and reconciliation to consolidated net loss is presented in the tables below. We have assigned certain previously reported expenses to each segment to conform to the way we internally manage and monitor our business. We allocated indirect costs to each segment based on a reasonable allocation methodology, when such costs are significant to the performance measures of the segments.


	Year Ended December 31, 2022
	Real estate services		Properties		Rentals		Mortgage		Other		Corporate Overhead and Intercompany Eliminations		Total
Revenue	$	787,076	$	1,202,651	$	155,910	$	132,904	$	23,684	$	(17,783)	$	2,284,442
Cost of revenue	608,027		1,225,717		33,416		126,552		22,460		(17,783)		1,998,389
Gross profit	179,049		(23,066)		122,494		6,352		1,224		—		286,053
Operating expenses
Technology and development	105,196		17,326		59,899		6,034		3,591		4,204		196,250
Marketing	98,673		2,762		51,064		4,889		199		484		158,071
General and administrative	88,171		11,203		92,728		25,680		3,307		33,504		254,593
Restructuring and reorganization	—		—		—		—		—		40,469		40,469
Total operating expenses	292,040		31,291		203,691		36,603		7,097		78,661		649,383
Loss from operations	(112,991)		(54,357)		(81,197)		(30,251)		(5,873)		(78,661)		(363,330)
Interest income, interest expense, income tax expense, gain on extinguishment of convertible senior notes, and other expense, net	(123)		(7,607)		1,389		(114)		140		48,502		42,187
Net loss	$	(113,114)	$	(61,964)	$	(79,808)	$	(30,365)	$	(5,733)	$	(30,159)	$	(321,143)


	Year Ended December 31, 2021
	Real estate services		Properties		Rentals		Mortgage		Other		Corporate Overhead and Intercompany Eliminations		Total
Revenue	$	903,334	$	880,653	$	121,877	$	19,818	$	13,609	$	(16,526)	$	1,922,765
Cost of revenue	603,320		870,052		21,739		26,096		14,264		(16,526)		1,518,945
Gross profit	300,014		10,601		100,138		(6,278)		(655)		—		403,820
Operating expenses
Technology and development	81,588		13,237		41,492		10,396		2,528		7,477		156,718
Marketing	98,746		1,889		36,174		561		209		1,161		138,740
General and administrative	84,655		9,593		71,943		8,306		2,288		41,530		218,315
Restructuring and reorganization	—		—		—		—		—		—		—
Total operating expenses	264,989		24,719		149,609		19,263		5,025		50,168		513,773
Loss from operations	35,025		(14,118)		(49,471)		(25,541)		(5,680)		(50,168)		(109,953)
Interest income, interest expense, income tax benefit, and other expense, net	(87)		(4,261)		3,301		3		2		1,382		340
Net income (loss)	$	34,938	$	(18,379)	$	(46,170)	$	(25,538)	$	(5,678)	$	(48,786)	$	(109,613)


	Year Ended December 31, 2020
	Real estate services		Properties		Rentals		Mortgage		Other		Corporate Overhead and Intercompany Eliminations		Total
Revenue	$	651,208	$	209,686	$	—	$	15,835	$	12,377	$	(3,013)	$	886,093
Cost of revenue	417,140		214,382		—		15,627		9,847		(3,013)		653,983
Gross profit	234,068		(4,696)		—		208		2,530		—		232,110
Operating expenses
Technology and development	66,389		5,986		—		5,914		1,288		4,720		84,297
Marketing	53,399		536		—		267		88		591		54,881
General and administrative	54,538		2,810		—		1,665		764		25,847		85,624
Restructuring and reorganization	—		—		—		—		—		6,516		6,516
Total operating expenses	174,326		9,332		—		7,846		2,140		37,674		231,318
Loss from operations	59,742		(14,028)		—		(7,638)		390		(37,674)		792
Interest income, interest expense, and other expense, net	—		(1,018)		—		73		30		(18,404)		(19,319)
Net income (loss)	$	59,742	$	(15,046)	$	—	$	(7,565)	$	420	$	(56,078)	$	(18,527)