Segment Reporting and Revenue

9 Months Ended

Sep. 30, 2020

Segment Reporting and RevenueIn operation of the business, our management, including our chief operating decision maker, who is also our chief executive officer, evaluates the performance of our operating segments based on revenue and gross profit. We do not analyze discrete segment balance sheet information related to long-term assets, all of which are located in the United States. All other financial information is presented on a consolidated basis. We have five operating segments and two reportable segments, real estate services and properties.

We generate revenue primarily from commissions and fees charged on real estate services transactions closed by our lead agents or partner agents, and from the sale of homes. Our key revenue components are brokerage revenue, partner revenue, properties revenue, and other revenue.

Information on each of the reportable and other segments and reconciliation to consolidated net loss is as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Real estate services
Brokerage revenue	$	194,375	$	146,096	$	425,269	$	372,809
Partner revenue	15,478		8,030		28,269		20,053
Total real estate services revenue	209,853		154,126		453,538		392,862
Cost of revenue	117,944		100,048		300,305		284,447
Gross profit	91,909		54,078		153,233		108,415
Properties
Revenue	19,005		80,164		170,287		141,445
Cost of revenue	20,460		80,909		173,107		144,807
Gross profit	(1,455)		(745)		(2,820)		(3,362)
Other
Revenue	8,503		5,161		19,999		13,490
Cost of revenue	5,885		5,117		18,422		14,065
Gross profit	2,618		44		1,577		(575)
Intercompany eliminations
Revenue	(445)		(768)		(2,248)		(1,192)
Cost of revenue	(445)		(768)		(2,248)		(1,192)
Gross profit	—		—		—		—
Consolidated
Revenue	236,916		238,683		641,576		546,605
Cost of revenue	143,844		185,306		489,586		442,127
Gross profit	93,072		53,377		151,990		104,478
Operating expenses	56,063		45,941		176,837		176,913
Interest income	319		1,576		1,859		5,804
Interest expense	(2,522)		(2,274)		(7,631)		(6,564)
Other income (expense), net	(640)		44		(1,943)		172
Net Income (loss)	$	34,166	$	6,782	$	(32,562)	$	(73,023)

Revenue earned but not received is recorded as accounts receivable on our consolidated balance sheets, net of an allowance for expected credit losses. Accounts receivable consists primarily of commission revenue and proceeds from the sale of homes in-transit through the escrow process, and therefore it is not estimated. Based on the regulated environment in which we operate and the nature of our receivables, we do not expect material credit losses, and write-offs were immaterial in the periods presented.