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Segment Reporting and Revenue
 9 Months Ended
Sep. 30, 2019
Segment Reporting [Abstract]  
Segment Reporting and Revenue Segment Reporting and Revenue

In its operation of the business, the Company's management, including its chief operating decision maker, who is also the Chief Executive Officer, evaluates the performance of the Company’s operating segments based on revenue and gross profit. The Company does not analyze discrete segment balance sheet information related to long-term assets, all of which are located in the United States. All other financial information is presented on a consolidated basis. The Company has five operating segments and two reportable segments, real estate services and properties.

Revenue is primarily generated from commissions and fees charged on each real estate services transaction completed by the Company or its partner agents, and proceeds from the sales of homes. The Company’s key revenue components are brokerage revenue, partner revenue, properties revenue, and other revenue. Revenue earned but not received is recorded as accrued revenue on the Company's consolidated balance sheets, net of an allowance for doubtful accounts. Accrued revenue, consisting of commission revenue, is known and is clearing escrow, and therefore it is not estimated.

Information on each of the reportable and other segments and reconciliation to consolidated net income (loss) is as follows:
 
Three Months Ended September 30,
 
Nine Months Ended September 30,
 
2019
 
2018
 
2019
 
2018
Real estate services
 
 
 
 
 
 
 
Brokerage revenue
$
146,096

 
$
118,809

 
$
372,809

 
$
312,306

Partner revenue
8,030

 
7,456

 
20,053

 
19,741

Total real estate services revenue
154,126

 
126,265

 
392,862

 
332,047

Cost of revenue
100,048

 
83,274

 
284,447

 
236,775

Gross profit
54,078

 
42,991

 
108,415

 
95,272

Properties
 
 
 
 
 
 
 
Revenue
80,164

 
11,350

 
141,445

 
23,388

Cost of revenue
80,909

 
11,656

 
144,807

 
24,086

Gross profit
(745
)
 
(306
)
 
(3,362
)
 
(698
)
Other
 
 
 
 
 
 
 
Revenue
5,161

 
2,691

 
13,490

 
7,407

Cost of revenue
5,117

 
3,071

 
14,065

 
8,766

Gross profit
44

 
(380
)
 
(575
)
 
(1,359
)
Intercompany eliminations
 
 
 
 
 
 
 
Revenue
(768
)
 
(51
)
 
(1,192
)
 
(51
)
Cost of revenue
(768
)
 
$
(51
)
 
(1,192
)
 
(51
)
Gross profit
—

 
—

 
—

 
—

Consolidated
 
 
 
 
 
 
 
Revenue
238,683

 
140,255

 
546,605

 
362,791

Cost of revenue
185,306

 
97,950

 
442,127

 
269,576

Gross profit
53,377

 
42,305

 
104,478

 
93,215

Operating expenses
45,941

 
39,016

 
176,913

 
124,643

      Interest income
1,576

 
1,775

 
5,804

 
3,082

      Interest expense
(2,274
)
 
(1,610
)
 
(6,564
)
 
(1,610
)
      Other income, net
44

 
21

 
172

 
200

Net income (loss)
$
6,782

 
$
3,475

 
$
(73,023
)
 
$
(29,756
)


The following table presents the detail of accrued revenue for the periods presented:

 
Nine Months Ended September 30,
 
2019
 
2018
Accrued revenue
$
24,703

 
$
13,411

Less: Allowance for doubtful accounts
(269
)
 
(157
)
Accrued revenue, net
$
24,434

 
$
13,254


The following table presents the activity in the allowance for doubtful accounts for the period presented:
 
Nine Months Ended September 30,
 
2019
 
2018
Balance, beginning of period
$
166

 
$
160

Charges
128

 
23

Write-offs
(25
)
 
(26
)
Balance, end of period
$
269

 
$
157