144 0001334944 XXXXXXXX LIVE 0001373715 ServiceNow, Inc. 001-35580 2225 LAWSON LANE SANTA CLARA CA 95054 408-501-8550 McDermott William R Officer Director Common Fidelity Brokerage Services LLC

900 Salem Street Smithfield RI 02917

35519 26553859.51 205000000 02/20/2024 NYSE Common 11/25/2019 ESPP Purchase Issuer N 3600 11/25/2019 Cash Common 02/07/2023 Restricted Stock Vesting Issuer N 4242 02/07/2023 Compensation Common 02/12/2023 Restricted Stock Vesting Issuer N 5312 02/12/2023 Compensation Common 02/15/2023 Restricted Stock Vesting Issuer N 1611 02/15/2023 Compensation Common 02/17/2023 Restricted Stock Vesting Issuer N 2552 02/17/2023 Compensation Common 05/07/2023 Restricted Stock Vesting Issuer N 235 05/07/2023 Compensation Common 05/12/2023 Restricted Stock Vesting Issuer N 302 05/12/2023 Compensation Common 05/15/2023 Restricted Stock Vesting Issuer N 1611 05/15/2023 Compensation Common 05/17/2023 Restricted Stock Vesting Issuer N 726 05/17/2023 Compensation Common 08/07/2023 Restricted Stock Vesting Issuer N 5154 08/07/2023 Compensation Common 08/12/2023 Restricted Stock Vesting Issuer N 2806 08/12/2023 Compensation Common 08/15/2023 Restricted Stock Vesting Issuer N 1611 08/15/2023 Compensation Common 08/17/2023 Restricted Stock Vesting Issuer N 727 08/17/2023 Compensation Common 11/07/2023 Restricted Stock Vesting Issuer N 235 11/07/2023 Compensation Common 11/12/2023 Restricted Stock Vesting Issuer N 303 11/12/2023 Compensation Common 11/15/2023 Restricted Stock Vesting Issuer N 1611 11/15/2023 Compensation Common 11/17/2023 Restricted Stock Vesting Issuer N 727 11/17/2023 Compensation Common 02/07/2024 Restricted Stock Vesting Issuer N 235 02/07/2024 Compensation Common 02/15/2024 Restricted Stock Vesting Issuer N 1611 02/15/2024 Compensation Common 02/17/2024 Restricted Stock Vesting Issuer N 308 02/17/2024 Compensation Y For today's transaction, 30,489 shares were sold in The Mcdermott Family Revocable Trust account, of which William R. McDermott is a trustee. 10B5-1 plan amended on 09/26/2023. 02/20/2024 08/31/2023 /s/ Daniel Tucci, as a duly authorized representative of Fidelity Brokerage Services LLC, as attorney-in-fact for William R. McDermott