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Information about Geographic Areas and Products
9 Months Ended
Sep. 30, 2021
Segments, Geographical Areas [Abstract]  
Information about Geographic Areas and Products Information about Geographic Areas and Products
Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in millions):
 Three Months Ended September 30,Nine Months Ended September 30,
2021202020212020
North America(1)
$960 $755 $2,731 $2,162 
EMEA(2)
401 287 1,122 803 
Asia Pacific and other151 110 429 304 
Total revenues$1,512 $1,152 $4,282 $3,269 
    
Property and equipment, net by geographic area were as follows (in millions):
 September 30, 2021December 31, 2020
North America(3)
$465 $395 
EMEA(2)
178 172 
Asia Pacific and other97 93 
Total property and equipment, net$740 $660 

(1)Revenues attributed to the United States were 94% of North America revenues for each of the three and nine months ended September 30, 2021 and 2020.
(2)Europe, the Middle East and Africa (“EMEA”)
(3)Property and equipment, net attributed to the United States were approximately 83% and 78% of property and equipment, net attributable to North America as of September 30, 2021 and December 31, 2020, respectively.
Subscription revenues consist of the following (in millions):
Three Months Ended September 30,Nine Months Ended September 30,
2021202020212020
Digital workflow products$1,253 $959 $3,548 $2,712 
ITOM products174 132 502 390 
Total subscription revenues$1,427 $1,091 $4,050 $3,102 
Our digital workflow products include the Now Platform, IT Service Management, IT Business Management, IT Asset Management, Security Operations, Governance, Risk and Compliance, HR Service Delivery, Safe Workplace Suite of applications, Workplace Service Delivery, Legal Service Delivery, Customer Service Management, Field Service Management, Connected Operations, Financial Services Operations, Telecommunications Service Management, Telecommunications Network Performance Management, App Engine and IntegrationHub, and are generally priced on a per user basis. Our ITOM products are generally priced on a per node (physical or virtual server) basis.